Boston Mutual Life Insurance jobs - 25 jobs

All Boston Mutual employees who interact with our policyholders, our producers and our BML associates embrace the principles of our brand and service philosophy. We are all brand ambassadors. Both our words and our behaviors matter. We share a common service philosophy and pride ourselves in living the BML brand promises every day, one interaction at a time. We do our best to: Demonstrate a desire to assist. Listen for understanding and respond empathetically. Explain things in a manner that is easy to understand. Be knowledgeable students of our business. Take full ownership to resolve questions and issues. Be professional, polite and courteous. Leave our customers and associates “better than where we found them.” The Service Account Representative is responsible for the successful onboarding of new customers and processing monthly remittances using a variety of processes while maintaining the highest levels of service professionalism in all they do. The Service Account Representative is expected to: Reconcile monthly list bills; process premium payments and other financial transactions, such as issuing refunds, reversing premiums, writing off small balances Perform checks and balances by identifying discrepancies to balance the accounts and resolution of problem situations. Provide customer service through written and verbal correspondence to internal/external stakeholders; recognize what needs to be done to meet complex stakeholder needs and demonstrate flexibility and responsiveness to meet those requirements. Process various mainframe transactions to change or correct policy records. Provide coaching and training for new hires and peers; collaborate to solve problems. Process returned mail and update addresses in mainframe system. Comply with privacy guidelines., company policies, and procedures. Perform other duties and/or projects as needed or required. JOB REQUIREMENTS AND QUALIFICATIONS Education: High School Diploma or GED required; Associates Degree preferred. Experience: Minimum of 2 years of equivalent business experience required. Insurance experience and/or knowledge preferred. 1+ years of experience in Customer Service preferred. Knowledge Requirements: Excellent written/verbal communication skills. Strong organizational skills that reflect ability to perform and prioritize a high volume of multiple tasks seamlessly with excellent attention to context, substance and detail while meeting goals and strict deadlines. Excellent interpersonal skills and the ability to effectively build and extend relationships. Experience using multiple system applications, managing electronic and physical documents, ensuring they are properly recorded in systems and stored appropriately. Excellent working knowledge of Microsoft Office Word and Excel. Certifications/Licensures: N/A ADDITIONAL INFORMATION Regular Working Conditions (Desk job with occasional walking, use of computer with hand and finger motions, close and distance vision, minimal noise level and no exposure to weather conditions) Prolonged Standing Frequent Walking or Stooping Heavy Equipment or Machinery Operation Heavy Lifting Increased Noise Level Exposure to Weather Conditions Travel Required “On Call” Hours Required Other Information:

Sign-on Bonus of up to $15,000 for FT hires BGH Dental is proud that our focus on patients has driven a positive patient experience, best-in-class employee and dentist retention and satisfaction, as well as substantial growth in our practices. Our modern, fully digital practices provide restorative care, fixed and removable prosthodontics, endodontics, extractions, and implant restorations. We are looking for an outgoing Registered Dental Hygienist with strong interpersonal skills to join our fast-paced dental office. Schedule: Full-time(flexible days) What we offer : Hourly rate plus monthly bonus incentives PTO, paid holidays, office closure days Medical, Vision and Dental allowance Uniform allowance, as needed 401(k) Eligibility *Benefits are subject to change and eligibility* Requirements: Associate or advanced degree in Dental Hygiene. State certification/license as required. More than 1 year of experience as a Registered Dental Hygienist is preferred, but open to no experience for the right candidate. Responsibilities : Patient screening procedures such as, assessment of oral health conditions, reviewing health history, oral cancer screening, head and neck inspection, dental charting, taking blood pressure/pulse Removing calculus and plaque from all surfaces of the teeth Applying preventive materials to the teeth Teaching patients' appropriate oral hygiene strategies to maintain oral health. Counseling patients about good nutrition and its impact on oral health Making impressions of patients' teeth for study casts Other duties as assigned Our Mission & Values: Drive All Decisions and Actions “To Make Our Teams, Patients, and Practices Happier and Healthier!” Positive Energy - We are enthusiastic, empathetic, compassionate, optimistic, generous, kind, and passionate. Partnership - Work collaboratively together to achieve shared goals. We accomplish more together than as individuals. We are better together. Communication - Set clear expectations and feedback to our patients and team members. Growth - We strive to continuously improve and are goal-oriented. We grow always in all ways. #Hygiene24

All Boston Mutual employees who interact with our policyholders, our producers and our BML associates embrace the principles of our brand and service philosophy. We are all brand ambassadors. Both our words and our behaviors matter. We share a common service philosophy and pride ourselves in living the BML brand promises every day, one interaction at a time. The following statements represent what Boston Mutual stands “FOR” - it is what makes us different and better in the market we serve. We are FOR being a progressive life insurance company dedicated to offering financial peace of mind to working Americans and their families. We are FOR providing practical and affordable products designed for those we serve. We are FOR making it easy to secure a level of financial protection with a portfolio of products - beginning with life insurance - via enrollment and billing options at the workplace. We are FOR providing a personalized customer experience to our policyholders and producers. We are FOR acting in the best interests of our policyholders, producers, employees and the communities in which we live and serve - representing the goodness of mutuality in all we do. We do our best to: Demonstrate a desire to assist. Listen to understand and respond empathetically. Explain things in a manner that is easy to understand. Be knowledgeable students of our business. Take full ownership to resolve questions and issues. Be professional, polite and courteous. Leave our customers and associates “better than where we found them.” The Director - Claim Services plays a pivotal role within Boston Mutual, responsible for managing and overseeing of all aspects of the Claims Service team for Life and Accident Claims. This includes setting strategic direction, managing claims operations and ensuring regulatory compliance and an exceptional customer experience. This position reports directly to the Executive Vice President of Customer Experience. This role will also manage our external claims partners. Claim Processing : Directs and oversees the handling of all insurance claims. Ensure timely and accurate claim processing. Implements processes and procedures for all aspects of claims. Address and resolve complex customer issues and escalations Consults with Legal and other experts to direct investigations and resolve complex and litigated claims. Financial Management : Develops and implements claims department policies, procedures, budgets and goals in alignment with the corporate strategy Monitor claim processing and ensure accurate financial reporting. Work with finance teams to reconcile accounts and manage cash flow related to Claims payments. Implement and oversee claim payment plans and structures. Identifies emerging issues and trends in claims that may impact company practices and processes. Compliance and Risk Management : Ensure all Claim processing activities comply with regulatory requirements and company policies. Stay informed about changes in regulations affecting Claim services. Develop and implement risk management strategies to minimize financial and operational risks working closely with Underwriting and Legal to teams. Reporting and Analytics : Develop and monitor key performance indicators (KPIs) related to Claim services. Prepare regular reports on Claim stats, reconciliations, and financial performance. Analyze data to identify trends, opportunities for improvement, and areas of concern Team Management: Manage the overall performance of the entire Claim Services Team. Conduct performance reviews, quality assessments, and individual coaching meetings to support team member growth and development. Encourage collaboration among the leadership team within the Customer Experience department to support cross-team strategies, problem solving and workflow efficiency. Foster a positive employee culture; including coaching and motivating employees to perform at their best. Provide guidance and support to team members in handling complex cases through effective deployment of the Lead staff position. Monitor and adjust staffing and work assignments, including scheduling, time and attendance, in order to meet business needs. Collaborate closely with the Lead positions to develop and improve/maintain team efficiency, quality and training. Participate in the budget process and perform periodic analysis of staffing needs as required. Develop, monitor and provide regular reports reflecting results compared against departmental KPIs. Lead the documentation of procedures, identifying areas for improvement and fostering knowledge sharing within the team. Resolve escalated issues by effectively interacting with internal and external Customers. Supporting, developing and executing the company's strategic business plans Represent the team in special projects and meetings as required. Qualifications Education: College degree (Business Administration, Accounting) preferred; 7+ years' experience Experience: Minimum of 7 years of equivalent business experience required. 5+ years of leadership experience required. The experience should ideally include progressively responsible roles with increasing levels of leadership and management responsibilities. Direct experience in team management, case handling, process improvement, and customer retention strategies is highly valued. Knowledge Extensive knowledge in Insurance contracts, guidelines, practices and procedures. Excellent interpersonal skills and the ability to effectively build and extend relationships. Demonstrated proactive approaches to problem-solving with a strong decision-making capacity; demonstrated ability to take initiative with a “can do” attitude. Strong organizational skills that reflect ability to perform and prioritize multiple tasks seamlessly with excellent attention to context, substance and detail. Excellent written/verbal communication skills. Shows initiative with the ability to create and implement changes that will improve workflow. Working knowledge of Boston Mutual insurance products as well as administrative systems and process preferred. Exceptional skills using MS Office. Certifications/Licensures: LOMA or other insurance designation preferred Other Information: Hybrid Work ModelAt our Canton location, employees will be on site Monday - Thursday. At our Omaha location, employees will be on site 2 days per week.Boston Mutual is an equal opportunity employer, and does not discriminate on the basis of race, color, age, religious creed, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, disability, military service, veteran status, family status, pregnancy, or any other characteristic protected by federal or state laws. Boston Mutual is a drug-free workplace.#LI-Hybrid

Job Description All Boston Mutual employees who interact with our policyholders, our producers, and our BML associates embrace the principles of our brand and service philosophy. We are all brand ambassadors. Both our words and our behaviors matter. We share a common service philosophy and pride ourselves in living the BML brand promises every day, one interaction at a time. The following statements represent what Boston Mutual stands “FOR” - it is what makes us different and better in the market we serve. We are FOR being a progressive life insurance company offering financial peace of mind to working Americans and their families. We are FOR providing practical and affordable products designed for those we serve. We are FOR making it easy to secure a level of financial protection with a portfolio of products - beginning with life insurance. We are FOR providing a personalized customer experience to our policyholders and producers. We are FOR acting in the best interests of our policyholders, producers, employees, and the communities in which we live and serve - representing the goodness of mutuality in all we do. We do our best to: Demonstrate a desire to assist. Listen to understand and respond empathetically. Explain things in a manner that is easy to understand. Be knowledgeable students of our business. Take full ownership to resolve questions and issues. Be professional, polite, and courteous. Leave our customers and associates “better than where we found them.” Summary of Position The Sales Trainer reports to the Director of Corporate Training. The sales trainer role is focused on creating robust, engaging and effective sales training programs that drive performance, consistency, and engagement across the sales organization. This role is responsible for leading in-person onboarding for new sales hires and designing and delivering in-person training for existing sales employees to support continuous learning. Key Responsibilities Sales Training & Development Design and deliver onboarding and ongoing training programs for sales teams and other BML departments as needed. Facilitate live, virtual, and on-demand training sessions Develop role-based curriculum covering sales skills, products, systems, and processes Content & Curriculum Management Create and maintain training materials including playbooks, presentations, job aids, and e-learning modules Ensure training content is accurate, up to date, and aligned with messaging, brand, and compliance standards Sales Performance Enablement Partner with sales leaders to identify skill gaps and performance needs Reinforce best practices through coaching, role-plays, and reinforcement programs Support new product launches, pricing changes, and go-to-market initiatives Cross-Functional Collaboration Work closely with Sales, Product, Marketing, Operations, and Compliance to align training content Ensure enablement supports sales processes, CRM usage, and pipeline management Measurement & Continuous Improvement Track training participation, effectiveness, and impact on sales performance Gather feedback and iterate on programs to improve outcomes Qualifications: Education: Bachelor's degree in Instructional Design, Education, Educational Technology, or a related field. Master's degree preferred. Experience: 3+ years in sales training, sales enablement, or a sales role with training responsibilities. Experience in life insurance is a bonus. Skills: An understanding of sales processes, methodologies, and performance metrics and an understanding of instructional design and training best practices Strong facilitation skills with demonstrated success delivering engaging in-person training Excellent written and verbal communication skills Strong project management and organizational skills, keen attention to detail Ability to work collaboratively and independently Hybrid Work Model At our Canton location, employees will be on site Monday - Thursday. At our Omaha location, employees will be on site 2 days per week. Boston Mutual is an equal opportunity employer, and does not discriminate on the basis of race, color, age, religious creed, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, disability, military service, veteran status, family status, pregnancy, or any other characteristic protected by federal or state laws. Boston Mutual is a drug-free workplace. #LI-Hybrid

All Boston Mutual employees who interact with our policyholders, our producers, and our BML associates embrace the principles of our brand and service philosophy. We are all brand ambassadors. Both our words and our behaviors matter. We share a common service philosophy and pride ourselves in living the BML brand promises every day, one interaction at a time. The following statements represent what Boston Mutual stands “FOR” - it is what makes us different and better in the market we serve. We are FOR being a progressive life insurance company dedicated to offering financial peace of mind to working Americans and their families. We are FOR providing practical and affordable products designed for those we serve. We are FOR making it easy to secure a level of financial protection with a portfolio of products - beginning with life insurance - via enrollment and billing options at the workplace. We are FOR providing a personalized customer experience to our policyholders and producers. We are FOR acting in the best interests of our policyholders, producers, employees and the communities in which we live and serve - representing the goodness of mutuality in all we do. We do our best to: Demonstrate a desire to assist. Listen for understanding and respond empathetically. Explain things in a manner that is easy to understand. Be knowledgeable students of our business. Take full ownership to resolve questions and issues. Be professional, polite and courteous. Leave our customers and associates “better than where we found them.” The Implementation Coordinator reports directly to the Director - Implementation and Policy Issuance The Implementation Coordinator is responsible for playing a key role in the timely processing of new business from the win through to the end of the enrollment. Leveraging their knowledge of Boston Mutual's products, internal and external processes and relationships, proactively identifying all post-sale needs to effectively and efficiently place new business. The Implementation Coordinator is expected to: Be a respected knowledge base for all Boston Mutual products and post-sale procedures with the goal of ensuring a 5-star customer experience throughout the post-sale processes through to the end of the enrollment. Be the primary liaison between the Broker and Home Office for all post-sale inquiries and communication to enhance the customer experience to brokers when placing new business. Oversee sold cases during the first 90-day process for all post-sale activity, from broker effective two-way communication, Implementation Strategy & Enrollment Solutions, Underwriting final Risk Approval (when needed), and Case Submission.. Ensuring all post-sale, SLA's are met, and Quality Assurance is executed in accordance with internal guidelines. Collaborate with RSD's proactively advising the RSD's on the status of every case to ensure the RSD's are not blindsided by any issues that may arise. Maintain accurate documentation in Salesforce every step of the process and ensure a smooth and seamless handoff upon the completion of the case setup and enrollment. Qualifications Education: Bachelor's Degree and/or equivalent work experience required Experience: 3+ years Employee Benefits experience required Knowledge Requirements: Strong knowledge of Workplace life and health insurance products. Proven effective problem-solving and interpersonal skills. Ability to prioritize competing priorities and multi-task a variety of requests simultaneously in a fast paced sales environment. Strong verbal, written, and active listening skills. Identify, analyze and resolve various issues as they occur. Ability to articulate and educate internal and external partners. Be proficient in the post-sales process, understanding the brokers business, style, and needs. Offer solutions that are within the guidelines and abilities of Boston Mutual. Hybrid Work Model At our Canton location, employees will be on site Monday - Thursday. At our Omaha location, employees will be on site 2 days per week. Boston Mutual is an equal opportunity employer, and does not discriminate on the basis of race, color, age, religious creed, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, disability, military service, veteran status, family status, pregnancy, or any other characteristic protected by federal or state laws. Boston Mutual is a drug-free workplace. #LI-Hybrid

Associate Dentist - Greenfield, MA We are looking for a Full -Time Associate Dentist to join our well-established, patient-focused dental practice at BGH Dental in Greenfield, MA . We are looking for an exceptional candidate who prioritizes patient care to drive practice growth. Our ideal candidate has a compassionate and confident bedside manner as well as strong communication and interpersonal skills. As a respected member of our team, you will have the opportunity to work alongside skilled professionals and contribute to our long-standing commitment to the community. The associate can anticipate a stable, fun, environment with a committed support team, and beautiful facilities. This is a perfect opportunity for an associate looking for clinical development as our model empowers clinicians to grow and develop their skills by providing educational opportunities and a generous CE allowance. About Our Practice In business for over 50 years 35% FFS/65% Insurance Active patients: 5500-6000 Average new patients per month: 35 Dexis Digital X-rays, Cerec scanner & milling unit Specialty work in-office: Sleep Apnea, Invisalign, Candid Clear Aligners Dr. Chairs: 6 Hygiene Chairs: 5 ************************* Qualifications and Skills 4-5 years of clinical experience, but will consider a GPR/AEGD Graduate Current active dental license in MA, in good standing Highly proficient in all aspects of general dentistry - ability to examine, diagnose, and treat patients, and has a focus on prevention GPR or AEGD preferred Desire and willingness to continue to learn and improve Compensation Strong minimum guarantee and % of collections CE allowance Malpractice insurance BGH Dental is affiliated with 35+ other exceptional practices providing care to >300k patients annually. We are proud that our focus on patients has driven a positive patient experience, best in class employee and dentist retention and satisfaction, as well as substantial growth in our practices. As we continue to bring on more high-quality practices, clinicians, and team members, we remain committed to our core values and to continuously improving patient care and experience collaboratively. Our Mission & Values: To make the teams, patients, and practices we support healthier and happier. #sdmhi

BGH Dental proudly champions a patient-centric approach, fostering exceptional patient experiences, top-notch employee and dentist retention, and remarkable practice growth. You will thrive in an efficient office environment alongside an exceptional, well-trained, highly motivated dental team where you can expand your knowledge and career. We welcome you to join us if you are drawn to working in a clinically- focused, patient-centric, fully digital dental office. Apply today and be part of our exciting journey! Overview We are looking for a knowledgeable, dedicated Dental Assistant to join our team. The Dental Assistant ensures that quality patient care is a priority. Dental Assistants are an essential part of the team that help the dentist to set up equipment, educate and prepare patients for treatment, aid the dentist in the safe and efficient execution of procedures, and record and document procedures as directed by the Practice Leader. Schedule: Monday - Friday 8am-5pm Duties/Responsibilities Greet and prepare patients for treatment in a timely, pleasant, and professional manner. Sterilize and prepare instruments for tray setups before dental procedures. Take diagnostic-digital imaging as prescribed by the dentists. Practice within the legal scope of assistant duties with or without certification, depending on state regulations. Maintain meticulous records on patient charts and documents. Setup and breakdown rooms according to infection control protocols between patients. Communicate patient and equipment needs with co-workers. Other duties as assigned by Practice Leader and/or Dentist. Required Skills/Abilities Adhere to OSHA guidelines, HIPAA Privacy Policy, and clinical operating procedures. Work with and maintain all dental equipment. Positively contribute to a respectful and collaborative working environment. Facilitate patient comfort, care, and satisfaction in a professional manner. Present to work during scheduled shifts (see office manual for specifics). Education and Experience Current CPR certification preferred Other State License/Certification Requirements based on the state you are employed. Dental Assisting National Board (DANB) Certification preferred Physical Requirements Prolonged periods sitting at a desk and working on a computer. Prolonged periods of periods of standing and bending. Must be able to lift Benefits for Full-Time Employees* PTO, paid holidays, office closure days Medical Vision Dental allowance Uniform allowance, as needed 401(k) Eligibility And many more! *Benefits are subject to change and eligibility* Our Mission & Values: Drive All Decisions and Actions “To Make Our Teams, Patients, and Practices Happier and Healthier!” The pay range for this role varies based on experience, credentials, and availability. In addition to competitive compensation, our team members enjoy continuing education opportunities, production-based incentives (when applicable), and clear pathways for growth within the practice.

Job Description All Boston Mutual employees who interact with our policyholders, our producers, and our BML associates embrace the principles of our brand and service philosophy. We are all brand ambassadors. Both our words and our behaviors matter. We share a common service philosophy and pride ourselves in living the BML brand promises every day, one interaction at a time. The following statements represent what Boston Mutual stands “FOR” - it is what makes us different and better in the market we serve. We are FOR being a progressive life insurance company dedicated to offering financial peace of mind to working Americans and their families. We are FOR providing practical and affordable products designed for those we serve. We are FOR making it easy to secure a level of financial protection with a portfolio of products - beginning with life insurance - via enrollment and billing options at the workplace. We are FOR providing a personalized customer experience to our policyholders and producers. We are FOR acting in the best interests of our policyholders, producers, employees and the communities in which we live and serve - representing the goodness of mutuality in all we do. We do our best to: Demonstrate a desire to assist Listen for understanding and respond empathetically Explain things in a manner that is easy to understand Be knowledgeable students of our business Take full ownership to resolve questions and issues Be professional, polite and courteous Leave our customers and associates “better than where we found them” The Issue Representative is responsible for setting up, data entering new applications, issuing, resolving agent concerns, responding to status emails, calls, quality reviewing applications and policies, while demonstrating the highest levels of service and professionalism in all they do. The Issue Representative is expected to: Oversee all newly submitted applications by collecting relevant information and verifying accuracy with all necessary forms. Data enter of new General Agencies' application submissions into the Tracker database. Export MIB, EFT and IDV/OFAC batch. Validate agent and hierarchy licensing state and company appointments using electronic system. Issue General Agency policies and process duplicate policy requests. Calculate premiums and check for accuracy and discrepancies. Assist agents with product quotes and illustrations. Follow up discrepancies with agent/broker. Handle complex policies, ALIS changes and transactions. Quality review applications and issued policies for accuracy and potential errors. Handle written and verbal communication with General Agency Producer, Policyholders and Home Office departments. Resolve agent concerns and answer inquiries. Responsible for incoming fax, mail and emails. Look for opportunities for improving workflow. Participation in team meeting, team goal setting, and team decisions. Must comply with privacy guidelines; will protect the privacy of customer information. Assist with policy assembly, checking, and mailing. Train and mentor new employees. Assist with updates to training manuals. Other duties and special projects as required. Qualifications Education: High School Diploma required. Some college preferred. Experience: Minimum of 2 years of business experience required. Knowledge Requirements: Excellent written/verbal communication skills. Strong organizational skills that reflect ability to perform and prioritize a high volume of multiple tasks seamlessly with excellent attention to context, substance and detail while meeting goals and strict deadlines. Strong ability to pay attention to detail Excellent interpersonal skills and the ability to effectively build and extend relationships. Shows initiative with a “can do attitude” and the ability to implement changes that will improve workflow. Strong computer skills using MS Office. Works well in a team environment and independently. Insurance knowledge is a plus. Hybrid Work Model At our Canton location, employees will be on site Monday - Thursday. At our Omaha location, employees will be on site 2 days per week. Boston Mutual is an equal opportunity employer, and does not discriminate on the basis of race, color, age, religious creed, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, disability, military service, veteran status, family status, pregnancy, or any other characteristic protected by federal or state laws. Boston Mutual is a drug-free workplace. #LI-Hybrid

All Boston Mutual employees who interact with our policyholders, our producers, and our BML associates embrace the principles of our brand and service philosophy. We are all brand ambassadors. Both our words and our behaviors matter. We share a common service philosophy and pride ourselves in living the BML brand promises every day, one interaction at a time. The following statements represent what Boston Mutual stands “FOR” - it is what makes us different and better in the market we serve. We are FOR being a progressive life insurance company offering financial peace of mind to working Americans and their families. We are FOR providing practical and affordable products designed for those we serve. We are FOR making it easy to secure a level of financial protection with a portfolio of products - beginning with life insurance. We are FOR providing a personalized customer experience to our policyholders and producers. We are FOR acting in the best interests of our policyholders, producers, employees, and the communities in which we live and serve - representing the goodness of mutuality in all we do. We do our best to: Demonstrate a desire to assist. Listen to understand and respond empathetically. Explain things in a manner that is easy to understand. Be knowledgeable students of our business. Take full ownership to resolve questions and issues. Be professional, polite, and courteous. Leave our customers and associates “better than where we found them.” Summary of Position The Sales Trainer reports to the Director of Corporate Training. The sales trainer role is focused on creating robust, engaging and effective sales training programs that drive performance, consistency, and engagement across the sales organization. This role is responsible for leading in-person onboarding for new sales hires and designing and delivering in-person training for existing sales employees to support continuous learning. Key Responsibilities Sales Training & Development Design and deliver onboarding and ongoing training programs for sales teams and other BML departments as needed. Facilitate live, virtual, and on-demand training sessions Develop role-based curriculum covering sales skills, products, systems, and processes Content & Curriculum Management Create and maintain training materials including playbooks, presentations, job aids, and e-learning modules Ensure training content is accurate, up to date, and aligned with messaging, brand, and compliance standards Sales Performance Enablement Partner with sales leaders to identify skill gaps and performance needs Reinforce best practices through coaching, role-plays, and reinforcement programs Support new product launches, pricing changes, and go-to-market initiatives Cross-Functional Collaboration Work closely with Sales, Product, Marketing, Operations, and Compliance to align training content Ensure enablement supports sales processes, CRM usage, and pipeline management Measurement & Continuous Improvement Track training participation, effectiveness, and impact on sales performance Gather feedback and iterate on programs to improve outcomes Qualifications: Education: Bachelor's degree in Instructional Design, Education, Educational Technology, or a related field. Master's degree preferred. Experience: 3+ years in sales training, sales enablement, or a sales role with training responsibilities. Experience in life insurance is a bonus. Skills: An understanding of sales processes, methodologies, and performance metrics and an understanding of instructional design and training best practices Strong facilitation skills with demonstrated success delivering engaging in-person training Excellent written and verbal communication skills Strong project management and organizational skills, keen attention to detail Ability to work collaboratively and independently Hybrid Work Model At our Canton location, employees will be on site Monday - Thursday. At our Omaha location, employees will be on site 2 days per week. Boston Mutual is an equal opportunity employer, and does not discriminate on the basis of race, color, age, religious creed, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, disability, military service, veteran status, family status, pregnancy, or any other characteristic protected by federal or state laws. Boston Mutual is a drug-free workplace. #LI-Hybrid

Wayland Dental is proud that our focus on patients has driven a positive patient experience, best in class employee and dentist retention and satisfaction, as well as substantial growth in our practices. This is an opportunity for you to thrive in an efficient office environment with an outstanding dental team that is well trained and highly motivated. If you enjoy working in a clinically focused, patient centric, fully digital dental office, then we encourage you to apply today. Overview We are looking for a personable, dedicated Dental Assistant to join our team. The Dental Assistant ensures that quality patient care is a priority. Dental Assistants are an essential part of the team that help the dentist to set up equipment, educate and prepare patients for treatment, aid the dentist in the safe and efficient execution of procedures, and record and document procedures as directed by the Practice Leader. Schedule: Mon-Fri, hours to be determined Duties/Responsibilities Greet and prepare patients for treatment in a timely, pleasant, and professional manner. Sterilize and prepare instruments for tray setups before dental procedures. Take diagnostic-digital imaging as prescribed by the dentists. Assistant the doctor and directly with patients within the legal scope of assistant duties in the State of MA. Setup and breakdown rooms according to infection control protocols between patients. Communicate patient and equipment needs with co-workers. Other duties as assigned by Practice Leader and/or Dentist. Required Skills/Abilities Adhere to OSHA guidelines, HIPAA Privacy Policy, and clinical operating procedures. Work with and maintain all dental equipment. Positively contribute to a respectful and collaborative working environment. Facilitate patient comfort, care, and satisfaction in a professional manner. Present to work during scheduled shifts (see office manual for specifics). Education and Experience On the job training available. Current CPR certification/Radiology certification. State MA Assistant License Dental Assisting National Board (DANB) Certification preferred. Knowledge of Dental practice management software (Eaglesoft) Physical Requirements Prolonged periods sitting chair side during patient care. Prolonged periods of periods of standing and bending. Must be able to lift Benefits for Full-Time Employees* PTO, paid holidays, office closure days Medical Vision Dental allowance Uniform allowance, as needed 401(k) Eligibility And many more! *Benefits are subject to change and eligibility* Our Mission & Values: Drive All Decisions and Actions “To Make Our Teams, Patients, and Practices Happier and Healthier!” Positive Energy - We are enthusiastic, empathetic, compassionate, optimistic, generous, kind, and passionate. Partnership - Work collaboratively together to achieve shared goals. We accomplish more together than as individuals. We are better together. Communication - Set clear expectations and feedback to our patients and team members. Growth - We strive to continuously improve ourselves and our patients' experience. We grow always in all ways. #sdmhi

All Boston Mutual employees who interact with our policyholders, our producers, and our BML associates embrace the principles of our brand and service philosophy. We are all brand ambassadors. Both our words and our behaviors matter. We share a common service philosophy and pride ourselves in living the BML brand promises every day, one interaction at a time. The following statements represent what Boston Mutual stands “FOR” - it is what makes us different and better in the market we serve. We are FOR being a progressive life insurance company dedicated to offering financial peace of mind to working Americans and their families. We are FOR providing practical and affordable products designed for those we serve. We are FOR making it easy to secure a level of financial protection with a portfolio of products - beginning with life insurance - via enrollment and billing options at the workplace. We are FOR providing a personalized customer experience to our policyholders and producers. We are FOR acting in the best interests of our policyholders, producers, employees and the communities in which we live and serve - representing the goodness of mutuality in all we do. We do our best to: Demonstrate a desire to assist Listen for understanding and respond empathetically Explain things in a manner that is easy to understand Be knowledgeable students of our business Take full ownership to resolve questions and issues Be professional, polite and courteous Leave our customers and associates “better than where we found them” Summary of Position The Telephone Representative reports directly to the Director of Policy Administration. Telephone Representative responsibilities include: Under limited supervision, handles a variety of customer service inquiries and problems on the telephone from policy owners and agents. Reviews and troubleshoots customer problems and initiates and/or completes action for requests. This includes decision making and problem resolution and may include waiving small amounts (under $25 if warranted and documented). Also interacts with other areas for resolution to problems Handles written communications as follow up to telephone requests, e-mail, or written requests including policy research, payment and loan histories, and disputes. Handles changes, transactions, etc. and payment adjustments Participates in presentations, training, and team meetings. Is available for mentoring and assistance on cases and policy questions for newer reps Performs other duties and/or projects as needed or required. Qualifications Education: Associates degree or related experience (Liberal Arts or Business) Experience: Minimum of 2 years of customer service experience required. Knowledge Requirements: Excellent written/verbal communication skills. Strong organizational skills that reflect ability to perform and prioritize a high volume of multiple tasks seamlessly with excellent attention to context, substance and detail while meeting goals and strict deadlines. Excellent interpersonal skills and the ability to effectively build and extend relationships. Excellent working knowledge of Microsoft Office Word and Excel Insurance knowledge is a plus. Other Information: Hybrid Work ModelAt our Canton location, employees will be on site Monday - Thursday. At our Omaha location, employees will be on site 2 days per week.Boston Mutual is an equal opportunity employer, and does not discriminate on the basis of race, color, age, religious creed, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, disability, military service, veteran status, family status, pregnancy, or any other characteristic protected by federal or state laws. Boston Mutual is a drug-free workplace.#LI-Hybrid

All Boston Mutual employees who interact with our policyholders, our producers, and our BML associates embrace the principles of our brand and service philosophy. We are all brand ambassadors. Both our words and our behaviors matter. We share a common service philosophy and pride ourselves in living the BML brand promises every day, one interaction at a time. The following statements represent what Boston Mutual stands “FOR” - it is what makes us different and better in the market we serve. We are FOR being a progressive life insurance company offering financial peace of mind to working Americans and their families. We are FOR providing practical and affordable products designed for those we serve. We are FOR making it easy to secure a level of financial protection with a portfolio of products - beginning with life insurance. We are FOR providing a personalized customer experience to our policyholders and producers. We are FOR acting in the best interests of our policyholders, producers, employees, and the communities in which we live and serve - representing the goodness of mutuality in all we do. We do our best to: Demonstrate a desire to assist. Listen to understand and respond empathetically. Explain things in a manner that is easy to understand. Be knowledgeable students of our business. Take full ownership to resolve questions and issues. Be professional, polite, and courteous. Leave our customers and associates “better than where we found them.” Summary of Position The Sales Trainer reports to the Director of Corporate Training. The sales trainer role is focused on creating robust, engaging and effective sales training programs that drive performance, consistency, and engagement across the sales organization. This role is responsible for leading in-person onboarding for new sales hires and designing and delivering in-person training for existing sales employees to support continuous learning. Key Responsibilities Sales Training & Development Design and deliver onboarding and ongoing training programs for sales teams and other BML departments as needed. Facilitate live, virtual, and on-demand training sessions Develop role-based curriculum covering sales skills, products, systems, and processes Content & Curriculum Management Create and maintain training materials including playbooks, presentations, job aids, and e-learning modules Ensure training content is accurate, up to date, and aligned with messaging, brand, and compliance standards Sales Performance Enablement Partner with sales leaders to identify skill gaps and performance needs Reinforce best practices through coaching, role-plays, and reinforcement programs Support new product launches, pricing changes, and go-to-market initiatives Cross-Functional Collaboration Work closely with Sales, Product, Marketing, Operations, and Compliance to align training content Ensure enablement supports sales processes, CRM usage, and pipeline management Measurement & Continuous Improvement Track training participation, effectiveness, and impact on sales performance Gather feedback and iterate on programs to improve outcomes Qualifications: Education: Bachelor's degree in Instructional Design, Education, Educational Technology, or a related field. Master's degree preferred. Experience: 3+ years in sales training, sales enablement, or a sales role with training responsibilities. Experience in life insurance is a bonus. Skills: An understanding of sales processes, methodologies, and performance metrics and an understanding of instructional design and training best practices Strong facilitation skills with demonstrated success delivering engaging in-person training Excellent written and verbal communication skills Strong project management and organizational skills, keen attention to detail Ability to work collaboratively and independently Hybrid Work Model At our Canton location, employees will be on site Monday - Thursday. At our Omaha location, employees will be on site 2 days per week. Boston Mutual is an equal opportunity employer, and does not discriminate on the basis of race, color, age, religious creed, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, disability, military service, veteran status, family status, pregnancy, or any other characteristic protected by federal or state laws. Boston Mutual is a drug-free workplace. #LI-Hybrid

Cornerstone Dental Care proudly champions a patient-centric approach, fostering exceptional patient experiences, top-notch employee and dentist retention, and remarkable practice growth. You will thrive in an efficient office environment alongside an exceptional, well-trained, highly motivated dental team where you can expand your knowledge and career. We welcome you to join us if you are drawn to working in a clinically- focused, patient-centric, fully digital dental office. Apply today and be part of our exciting journey! Overview We are looking for an outgoing Registered Dental Hygienist with strong interpersonal skills to join our fast-paced dental office. Experience is preferred and a current dental hygienist license is required. Our modern, fully digital practices provide restorative care, fixed and removable prosthodontics, endodontics, extractions, and implant restorations. Schedule: Full-time / Part-time Duties/Responsibilities Patient screening procedures, such as assessment of oral health conditions, reviewing health history, oral cancer screening, head and neck inspection, dental charting and taking blood pressure and pulse. Removing calculus and plaque (hard and soft deposits) from all surfaces of the teeth. Applying preventive materials to the teeth (e.g., sealants and fluorides). Teaching patients' appropriate oral hygiene strategies to maintain oral health; (e.g., tooth brushing, flossing, and nutritional counseling). Counseling patients about good nutrition and its impact on oral health. Making impressions of patients' teeth for study casts (models of teeth used by dentists to evaluate patient treatment needs). Other duties as assigned. Benefits for Full-Time Employees* PTO, paid holidays, office closure days Medical Vision Dental allowance Uniform allowance, as needed 401(k) Eligibility And many more! *Benefits are subject to change and eligibility* Required Skills/Abilities Possess a strong commitment to patient care, patient health and quality work. Education and Experience Associate or advanced degree in Dental Hygiene. State certification/license as required to work as a Dental Hygienist. One year or more of relevant experience in the dental industry preferred but open to no experience for the right candidate. Our Mission & Values: Drive All Decisions and Actions “To Make Our Teams, Patients, and Practices Happier and Healthier!” Positive Energy - We are enthusiastic, empathetic, compassionate, optimistic, generous, kind, and passionate. Partnership - Work collaboratively together to achieve shared goals. We accomplish more together than as individuals. We are better together. Communication - Set clear expectations and feedback to our patients and team members. Growth - We strive to continuously improve and are goal-oriented. We grow always in all ways. #Hygiene24

All Boston Mutual employees who interact with our policyholders, our producers, and our BML associates embrace the principles of our brand and service philosophy. We are all brand ambassadors. Both our words and our behaviors matter. We share a common service philosophy and pride ourselves in living the BML brand promises every day, one interaction at a time. The following statements represent what Boston Mutual stands “FOR” - it is what makes us different and better in the market we serve. We are FOR being a progressive life insurance company dedicated to offering financial peace of mind to working Americans and their families. We are FOR providing practical and affordable products designed for those we serve. We are FOR making it easy to secure a level of financial protection with a portfolio of products - beginning with life insurance - via enrollment and billing options at the workplace. We are FOR providing a personalized customer experience to our policyholders and producers. We are FOR acting in the best interests of our policyholders, producers, employees and the communities in which we live and serve - representing the goodness of mutuality in all we do. We do our best to: Demonstrate a desire to assist Listen for understanding and respond empathetically Explain things in a manner that is easy to understand Be knowledgeable students of our business Take full ownership to resolve questions and issues Be professional, polite and courteous Leave our customers and associates “better than where we found them” The Service Representative Floating Team reports directly to the team Supervisor. The Service Representative is responsible for supporting the overall Cx team during peak processing times; while demonstrating the highest levels of service professionalism in all they do. This role is key to ensuring day to day activities and functions are effectively being handled and high level of service is being provided to our customers. As Service Account Representative, responsibilities include: Handle a variety of inquiries and problems from internal teammates and external partners (policy owners and agents) Reviews, researches and troubleshoots problems and initiates and/or completes action for requests. Partners with other areas for resolution to problems. Provide back-up support on all functions within the area; supporting work completion based on volume peaks or staffing challenges Participates in project work for the department as a subject matter expert (SME) Participates in presentations, training, and team meetings. Is available to the team for mentoring/training and assistance on cases and research Assists the supervisor with the department's quality reviews, work monitoring and delegation. Develops, maintains and distributes weekly and monthly reporting Participate in team meetings, goal setting and team decisions. Other duties as required. Qualifications Education: College degree or related experience (Liberal Arts or Business); as well as at least 5 years of Customer Service experience Experience: PC skills, (Microsoft Office - Word, Outlook, Excel, Access, etc.), strong communication skills, problem solver, phone etiquette Other Information: Hybrid Work ModelAt our Canton location, employees will be on site Monday - Thursday. At our Omaha location, employees will be on site 2 days per week.Boston Mutual is an equal opportunity employer, and does not discriminate on the basis of race, color, age, religious creed, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, disability, military service, veteran status, family status, pregnancy, or any other characteristic protected by federal or state laws. Boston Mutual is a drug-free workplace.#LI-Hybrid

Wayland Dental proudly champions a patient-centric approach, fostering exceptional patient experiences, top-notch employee and dentist retention, and remarkable practice growth. You will thrive in an efficient office environment alongside an exceptional, well-trained, highly motivated dental team where you can expand your knowledge and career. We welcome you to join us if you are drawn to working in a clinically- focused, patient-centric, fully digital dental office. Apply today and be part of our exciting journey! Schedule: 4 Day Work Week We are looking for a knowledgeable, dedicated Dental Assistant to join our team due to the relocation of a dear team member. The Dental Assistant ensures that quality patient care is a priority. Dental Assistants are an essential part of the team that help the dentist to set up equipment, educate and prepare patients for treatment, aid the dentist in the safe and efficient execution of procedures, and record and document procedures as directed by the Practice Leader. Duties/Responsibilities Greet and prepare patients for treatment in a timely, pleasant, and professional manner. Sterilize and prepare instruments for tray setups before dental procedures. Take diagnostic-digital imaging as prescribed by the dentists. Practice within the legal scope of assistant duties with or without certification, depending on state regulations. Maintain meticulous records on patient charts and documents. Setup and breakdown rooms according to infection control protocols between patients. Communicate patient and equipment needs with co-workers. Other duties as assigned by Practice Leader and/or Dentist. Required Skills/Abilities Adhere to OSHA guidelines, HIPAA Privacy Policy, and clinical operating procedures. Work with and maintain all dental equipment. Positively contribute to a respectful and collaborative working environment. Facilitate patient comfort, care, and satisfaction in a professional manner. Present to work during scheduled shifts (see office manual for specifics). Education and Experience Eaglesoft experienced strongly preferred At least one year of dental assisting experience Current CPR certification. Other State License/Certification Requirements based on the state you are employed. Dental Assisting National Board (DANB) Certification preferred. Physical Requirements Prolonged periods sitting at a desk and working on a computer. Prolonged periods of periods of standing and bending. Must be able to lift Benefits for Full-Time Employees* PTO, paid holidays, office closure days Medical Vision Dental allowance Uniform allowance, as needed 401(k) Eligibility And many more! *Benefits are subject to change and eligibility* Our Mission & Values: To make the teams, patients, and practices we support healthier and happier. The pay range for this role varies based on experience, credentials, and availability. In addition to competitive compensation, our team members enjoy continuing education opportunities, production-based incentives (when applicable), and clear pathways for growth within the practice.

All Boston Mutual employees who interact with our policyholders, our producers, and our BML associates embrace the principles of our brand and service philosophy. We are all brand ambassadors. Both our words and our behaviors matter. We share a common service philosophy and pride ourselves in living the BML brand promises every day, one interaction at a time. The following statements represent what Boston Mutual stands “FOR” - it is what makes us different and better in the market we serve. We are FOR being a progressive life insurance company dedicated to offering financial peace of mind to working Americans and their families. We are FOR providing practical and affordable products designed for those we serve. We are FOR making it easy to secure a level of financial protection with a portfolio of products - beginning with life insurance - via enrollment and billing options at the workplace. We are FOR providing a personalized customer experience to our policyholders and producers. We are FOR acting in the best interests of our policyholders, producers, employees and the communities in which we live and serve - representing the goodness of mutuality in all we do. We do our best to: Demonstrate a desire to assist Listen for understanding and respond empathetically Explain things in a manner that is easy to understand Be knowledgeable students of our business Take full ownership to resolve questions and issues Be professional, polite and courteous Leave our customers and associates “better than where we found them” The Worksite Billing Support Representative is responsible for the successful processing of administrative transaction requests using a number of processes and systems while maintaining the highest levels of service professionalism in all they do. The Worksite Billing Support Representative is expected to: Sort letters and distribute to representatives Assign email service tickets to appropriate representatives Transfer phone service tickets to appropriate representatives Respond to level 1 email requests Resolve email service tickets that do not require a response Administer clearing of reconciled items in operating account Move 'in-process' files to 'complete' Process the assignment/reassignment of cases to representatives and publish to intranet Split Electronic Payment Processing reports Send appropriate bills, letters and policy documentation electronically or in Excel format as requested. Process various admin system transactions to add, change or correct policy records; additionally process online portal transactions. Be Knowledgeable of all major functions within the department including, but not limited to: Online Portal, electronic file processing, terminations, and conservation processes. Provide strong customer service support to all telephone and written inquiries, providing accurate and courteous responses in line with our ‘Family Matters' brand. Comply with privacy guidelines; will protect the privacy of customer information. Performs other duties and/or projects as needed or required. Qualifications Education: High School Diploma required. Experience: Minimum of 2 years of business experience required. Knowledge Requirements: Excellent written/verbal communication skills. Strong organizational skills that reflect ability to perform and prioritize a high volume of multiple tasks seamlessly with excellent attention to context, substance and detail while meeting goals and strict deadlines. Excellent interpersonal skills and the ability to effectively build and extend relationships. Shows initiative with a “can do attitude” and the ability to implement changes that will improve workflow. Strong computer skills using MS Office. Good math skills. Team player and ability to work independently. Insurance knowledge is a plus. Other Information: Hybrid Work ModelAt our Canton location, employees will be on site Monday - Thursday. At our Omaha location, employees will be on site 2 days per week.Boston Mutual is an equal opportunity employer, and does not discriminate on the basis of race, color, age, religious creed, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, disability, military service, veteran status, family status, pregnancy, or any other characteristic protected by federal or state laws. Boston Mutual is a drug-free workplace.#LI-Hybrid

Sign-On Bonus! Registered Dental Hygienist - Wayland Dental (Wayland, MA) Where support, technology, and patient-centered care come together. At Wayland Dental, we believe exceptional patient care starts with an exceptional team experience. That's why we focus on creating a supportive, collaborative environment where hygienists are respected, trusted, and set up for success from day one. We're a long-standing family practice in Wayland, MA, just 30 minutes outside of Boston, known for building trust with generations of patients, and for delivering advanced care in a modern, comfortable setting. As a fully digital office equipped with iTero (digital scanning technology), Overjet (AI-assisted radiograph review). Schedule: Part-Time, Flexible schedule Why You'll Love It Here: Competitive compensation Team-first culture in a respected, community-rooted office Support and mentorship from clinical experts starting day one Instrument replacement program Free, monthly CE opportunities throughout the year Access to a self-administered study club Opportunities for advancement throughout Select Dental Management 401(k), PTO, paid holidays, and uniform allowance* *Benefits are subject to change and eligibility* What You'll Do: Conduct patient screening procedures, such as oral health assessments, reviewing health history, oral cancer screening, head and neck inspection, dental charting, and taking blood pressure and pulse Remove calculus and plaque from all tooth surfaces Apply preventive materials to the teeth, including sealants and fluorides Teach patients effective oral hygiene strategies (brushing, flossing, nutrition counseling) Counsel patients on the importance of good nutrition to oral health Take impressions of patients' teeth for study casts Collaborate with the clinical team to ensure consistent, high-quality care Perform other duties as assigned What You'll Need: Associate or advanced degree in Dental Hygiene Active Massachusetts dental hygiene license Commitment to patient-centered care and a collaborative mindset Experience preferred, but we welcome the right candidate at any stage of their career Wayland Dental is supported by Select Dental Management, helping to empower a world where everyone benefits from the highest standards of care. Select provides supported practices with the tools, technology, and training they need so they can continue to deliver remarkable outcomes to their patients - all while preserving the private-practice feel that makes the office special. Our Mission & Values: To make the teams, patients, and practices we support healthier and happier. Let's Connect. If you're looking for a place where your work is valued, your growth is supported, and your patients feel the difference-you'll feel right at home at Wayland Dental. The pay range for this role varies based on experience, credentials, and availability. In addition to competitive compensation, our team members enjoy continuing education opportunities, production-based incentives (when applicable), and clear pathways for growth within the practice. #Hygiene24

All Boston Mutual employees who interact with our policyholders, our producers, and our BML associates embrace the principles of our brand and service philosophy. We are all brand ambassadors. Both our words and our behaviors matter. We share a common service philosophy and pride ourselves in living the BML brand promises every day, one interaction at a time. The following statements represent what Boston Mutual stands “FOR” - it is what makes us different and better in the market we serve. We are FOR being a progressive life insurance company dedicated to offering financial peace of mind to working Americans and their families. We are FOR providing practical and affordable products designed for those we serve. We are FOR making it easy to secure a level of financial protection with a portfolio of products - beginning with life insurance - via enrollment and billing options at the workplace. We are FOR providing a personalized customer experience to our policyholders and producers. We are FOR acting in the best interests of our policyholders, producers, employees and the communities in which we live and serve - representing the goodness of mutuality in all we do. We do our best to: Demonstrate a desire to assist Listen for understanding and respond empathetically Explain things in a manner that is easy to understand Be knowledgeable students of our business Take full ownership to resolve questions and issues Be professional, polite and courteous Leave our customers and associates “better than where we found them” Statement of Position The Service Representative Floating Team reports directly to the team Supervisor. The Service Representative is responsible for supporting the overall Cx team during peak processing times; while demonstrating the highest levels of service professionalism in all they do. This role is key to ensuring day to day activities and functions are effectively being handled and high level of service is being provided to our customers. As Service Account Representative, responsibilities include: Handle a variety of inquiries and problems from internal teammates and external partners (policy owners and agents) Reviews, researches and troubleshoots problems and initiates and/or completes action for requests. Partners with other areas for resolution to problems. Provide back-up support on all functions within the area; supporting work completion based on volume peaks or staffing challenges Participates in project work for the department as a subject matter expert (SME) Participates in presentations, training, and team meetings. Is available to the team for mentoring/training and assistance on cases and research Assists the supervisor with the department's quality reviews, work monitoring and delegation. Develops, maintains and distributes weekly and monthly reporting Participate in team meetings, goal setting and team decisions. Other duties as required. Qualifications & Knowledge Requirements Education: College degree or related experience (Liberal Arts or Business); as well as at least 5 years of Customer Service experience Experience: PC skills, (Microsoft Office - Word, Outlook, Excel, Access, etc.), strong communication skills, problem solver, phone etiquette Knowledge Requirements: Certifications/Licensures: N/A Additional Information Regular Working Conditions (Desk job with occasional walking, use of a computer with hand and finger motions, close and distance vision, minimal noise level and no exposure to weather conditions) Prolonged Standing Frequent Walking or Stooping Increased Noise Level Exposure to Weather Conditions Heavy Lifting Heavy Equipment/Machinery Operation Travel Required “On Call” Hours Required Other Information:

All Boston Mutual employees who interact with our policyholders, our producers and our BML associates embrace the principles of our brand and service philosophy. We are all brand ambassadors. Both our words and our behaviors matter. We share a common service philosophy and pride ourselves in living the BML brand promises every day, one interaction at a time. We do our best to: Demonstrate a desire to assist. Listen for understanding and respond empathetically. Explain things in a manner that is easy to understand. Be knowledgeable students of our business. Take full ownership to resolve questions and issues. Be professional, polite and courteous. Leave our customers and associates “better than where we found them.” The Service Account Representative is responsible for the successful onboarding of new customers and processing monthly remittances using a variety of processes while maintaining the highest levels of service professionalism in all they do. The Service Account Representative is expected to: Reconcile monthly list bills; process premium payments and other financial transactions, such as issuing refunds, reversing premiums, writing off small balances Perform checks and balances by identifying discrepancies to balance the accounts and resolution of problem situations. Provide customer service through written and verbal correspondence to internal/external stakeholders; recognize what needs to be done to meet complex stakeholder needs and demonstrate flexibility and responsiveness to meet those requirements. Process various mainframe transactions to change or correct policy records. Provide coaching and training for new hires and peers; collaborate to solve problems. Process returned mail and update addresses in mainframe system. Comply with privacy guidelines., company policies, and procedures. Perform other duties and/or projects as needed or required. JOB REQUIREMENTS AND QUALIFICATIONS Education: High School Diploma or GED required; Associates Degree preferred. Experience: Minimum of 2 years of equivalent business experience required. Insurance experience and/or knowledge preferred. 1+ years of experience in Customer Service preferred. Knowledge Requirements: Excellent written/verbal communication skills. Strong organizational skills that reflect ability to perform and prioritize a high volume of multiple tasks seamlessly with excellent attention to context, substance and detail while meeting goals and strict deadlines. Excellent interpersonal skills and the ability to effectively build and extend relationships. Experience using multiple system applications, managing electronic and physical documents, ensuring they are properly recorded in systems and stored appropriately. Excellent working knowledge of Microsoft Office Word and Excel. Certifications/Licensures: N/A ADDITIONAL INFORMATION Regular Working Conditions (Desk job with occasional walking, use of computer with hand and finger motions, close and distance vision, minimal noise level and no exposure to weather conditions) Prolonged Standing Frequent Walking or Stooping Heavy Equipment or Machinery Operation Heavy Lifting Increased Noise Level Exposure to Weather Conditions Travel Required “On Call” Hours Required Other Information: