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Boston Mutual Life Insurance jobs in Canton, MA - 2975 jobs
Director - Claim Services
Boston Mutual Life Insurance Company
Boston Mutual Life Insurance Company job in Canton, MA
All Boston Mutual employees who interact with our policyholders, our producers and our BML associates embrace the principles of our brand and service philosophy. We are all brand ambassadors. Both our words and our behaviors matter. We share a common service philosophy and pride ourselves in living the BML brand promises every day, one interaction at a time. The following statements represent what Boston Mutual stands “FOR” - it is what makes us different and better in the market we serve. We are FOR being a progressive life insurance company dedicated to offering financial peace of mind to working Americans and their families. We are FOR providing practical and affordable products designed for those we serve. We are FOR making it easy to secure a level of financial protection with a portfolio of products - beginning with life insurance - via enrollment and billing options at the workplace. We are FOR providing a personalized customer experience to our policyholders and producers. We are FOR acting in the best interests of our policyholders, producers, employees and the communities in which we live and serve - representing the goodness of mutuality in all we do. We do our best to: Demonstrate a desire to assist. Listen to understand and respond empathetically. Explain things in a manner that is easy to understand. Be knowledgeable students of our business. Take full ownership to resolve questions and issues. Be professional, polite and courteous. Leave our customers and associates “better than where we found them.” The Director - Claim Services plays a pivotal role within Boston Mutual, responsible for managing and overseeing of all aspects of the Claims Service team for Life and Accident Claims. This includes setting strategic direction, managing claims operations and ensuring regulatory compliance and an exceptional customer experience. This position reports directly to the Executive Vice President of Customer Experience. This role will also manage our external claims partners. Claim Processing: Directs and oversees the handling of all insurance claims. Ensure timely and accurate claim processing. Implements processes and procedures for all aspects of claims. Address and resolve complex customer issues and escalations Consults with Legal and other experts to direct investigations and resolve complex and litigated claims. Financial Management: Develops and implements claims department policies, procedures, budgets and goals in alignment with the corporate strategy Monitor claim processing and ensure accurate financial reporting. Work with finance teams to reconcile accounts and manage cash flow related to Claims payments. Implement and oversee claim payment plans and structures. Identifies emerging issues and trends in claims that may impact company practices and processes. Compliance and Risk Management: Ensure all Claim processing activities comply with regulatory requirements and company policies. Stay informed about changes in regulations affecting Claim services. Develop and implement risk management strategies to minimize financial and operational risks working closely with Underwriting and Legal to teams. Reporting and Analytics: Develop and monitor key performance indicators (KPIs) related to Claim services. Prepare regular reports on Claim stats, reconciliations, and financial performance. Analyze data to identify trends, opportunities for improvement, and areas of concern Team Management: Manage the overall performance of the entire Claim Services Team. Conduct performance reviews, quality assessments, and individual coaching meetings to support team member growth and development. Encourage collaboration among the leadership team within the Customer Experience department to support cross-team strategies, problem solving and workflow efficiency. Foster a positive employee culture; including coaching and motivating employees to perform at their best. Provide guidance and support to team members in handling complex cases through effective deployment of the Lead staff position. Monitor and adjust staffing and work assignments, including scheduling, time and attendance, in order to meet business needs. Collaborate closely with the Lead positions to develop and improve/maintain team efficiency, quality and training. Participate in the budget process and perform periodic analysis of staffing needs as required. Develop, monitor and provide regular reports reflecting results compared against departmental KPIs. Lead the documentation of procedures, identifying areas for improvement and fostering knowledge sharing within the team. Resolve escalated issues by effectively interacting with internal and external Customers. Supporting, developing and executing the company's strategic business plans Represent the team in special projects and meetings as required. Qualifications Education: College degree (Business Administration, Accounting) preferred; 7+ years' experience Experience: Minimum of 7 years of equivalent business experience required. 5+ years of leadership experience required. The experience should ideally include progressively responsible roles with increasing levels of leadership and management responsibilities. Direct experience in team management, case handling, process improvement, and customer retention strategies is highly valued. Knowledge Extensive knowledge in Insurance contracts, guidelines, practices and procedures. Excellent interpersonal skills and the ability to effectively build and extend relationships. Demonstrated proactive approaches to problem-solving with a strong decision-making capacity; demonstrated ability to take initiative with a “can do” attitude. Strong organizational skills that reflect ability to perform and prioritize multiple tasks seamlessly with excellent attention to context, substance and detail. Excellent written/verbal communication skills. Shows initiative with the ability to create and implement changes that will improve workflow. Working knowledge of Boston Mutual insurance products as well as administrative systems and process preferred. Exceptional skills using MS Office. Certifications/Licensures: LOMA or other insurance designation preferred Other Information: Hybrid Work Model At our Canton location, employees will be on site Monday - Thursday. At our Omaha location, employees will be on site 2 days per week. Boston Mutual is an equal opportunity employer, and does not discriminate on the basis of race, color, age, religious creed, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, disability, military service, veteran status, family status, pregnancy, or any other characteristic protected by federal or state laws. Boston Mutual is a drug-free workplace. #LI-Hybrid$107k-149k yearly est. Auto-Apply 60d+ agoSales Enablement Trainer
Boston Mutual Life Insurance Company
Boston Mutual Life Insurance Company job in Canton, MA
All Boston Mutual employees who interact with our policyholders, our producers, and our BML associates embrace the principles of our brand and service philosophy. We are all brand ambassadors. Both our words and our behaviors matter. We share a common service philosophy and pride ourselves in living the BML brand promises every day, one interaction at a time. The following statements represent what Boston Mutual stands “FOR” - it is what makes us different and better in the market we serve. We are FOR being a progressive life insurance company offering financial peace of mind to working Americans and their families. We are FOR providing practical and affordable products designed for those we serve. We are FOR making it easy to secure a level of financial protection with a portfolio of products - beginning with life insurance. We are FOR providing a personalized customer experience to our policyholders and producers. We are FOR acting in the best interests of our policyholders, producers, employees, and the communities in which we live and serve - representing the goodness of mutuality in all we do. We do our best to: Demonstrate a desire to assist. Listen to understand and respond empathetically. Explain things in a manner that is easy to understand. Be knowledgeable students of our business. Take full ownership to resolve questions and issues. Be professional, polite, and courteous. Leave our customers and associates “better than where we found them.” Summary of Position The Sales Trainer reports to the Director of Corporate Training. The sales trainer role is focused on creating robust, engaging and effective sales training programs that drive performance, consistency, and engagement across the sales organization. This role is responsible for leading in-person onboarding for new sales hires and designing and delivering in-person training for existing sales employees to support continuous learning. Key Responsibilities Sales Training & Development Design and deliver onboarding and ongoing training programs for sales teams and other BML departments as needed. Facilitate live, virtual, and on-demand training sessions Develop role-based curriculum covering sales skills, products, systems, and processes Content & Curriculum Management Create and maintain training materials including playbooks, presentations, job aids, and e-learning modules Ensure training content is accurate, up to date, and aligned with messaging, brand, and compliance standards Sales Performance Enablement Partner with sales leaders to identify skill gaps and performance needs Reinforce best practices through coaching, role-plays, and reinforcement programs Support new product launches, pricing changes, and go-to-market initiatives Cross-Functional Collaboration Work closely with Sales, Product, Marketing, Operations, and Compliance to align training content Ensure enablement supports sales processes, CRM usage, and pipeline management Measurement & Continuous Improvement Track training participation, effectiveness, and impact on sales performance Gather feedback and iterate on programs to improve outcomes Qualifications: Education: Bachelor's degree in Instructional Design, Education, Educational Technology, or a related field. Master's degree preferred. Experience: 3+ years in sales training, sales enablement, or a sales role with training responsibilities. Experience in life insurance is a bonus. Skills: An understanding of sales processes, methodologies, and performance metrics and an understanding of instructional design and training best practices Strong facilitation skills with demonstrated success delivering engaging in-person training Excellent written and verbal communication skills Strong project management and organizational skills, keen attention to detail Ability to work collaboratively and independently Hybrid Work Model At our Canton location, employees will be on site Monday - Thursday. At our Omaha location, employees will be on site 2 days per week. Boston Mutual is an equal opportunity employer, and does not discriminate on the basis of race, color, age, religious creed, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, disability, military service, veteran status, family status, pregnancy, or any other characteristic protected by federal or state laws. Boston Mutual is a drug-free workplace. #LI-Hybrid$84k-101k yearly est. Auto-Apply 21d agoCustomer Service Representative - Training Provided
Plymouth Rock Assurance
Boston, MA job
As a Customer Service Associate, you will be responsible for delivering superior experiences to our customers by phone, email, and text. Specifically, these inquiries will be about our Auto Insurance product. You will use critical thinking skills and computer navigational abilities to solve customer problems in this dynamic, fast-paced environment. No two inquiries are ever the same, which makes this an exciting place to develop and hone your customer service and problem-solving skills. What is exciting about this role and Plymouth Rock? This is a salary-based position that comes with full benefits, and promotional opportunities. No prior insurance experience is required, as you will receive extensive, fully paid training and support. Plymouth Rock knows that happy employees promote happy customers, and that a successful, fulfilling employee experience makes all the difference. We foster a stable, diverse and thriving work environment where everyone feels valued, empowered and free to share ideas. Essential Functions & Responsibilities Primary responsibility is to provide extraordinary service on all inquiries regarding our auto insurance product. These inquiries can come via phone, email, text and chat. Making sure every customer interaction results in a great customer experience. Develop and maintain strong knowledge of our revolutionary insurance product. Accurately enter and update policy information into the various processing systems. Build enduring relationships with agents, customers and team members. Be willing to learn something new every day and apply it to future customer interactions. Qualifications and Education Excellent oral and written communications skills Bachelor's or Associate Degree preferred (or working towards a degree) Ability to multitask and adapt to changes quickly Capability to identify and address customer's needs to ensure an outstanding experience on every interaction Capacity to work in a fast pace supporting the rapid growth of our customer base Be a self-motivated individual to meet & exceed goals Proficient in the use of Microsoft Office Minimum of 1 year overall work experience preferred Perks and Benefits 4 weeks accrued paid time off + 9 paid national holidays per year Free onsite gym at our Boston Location Tuition Reimbursement Low cost and excellent coverage health insurance options that start on Day 1 (medical, dental, vision) Robust health and wellness program and fitness reimbursements Auto and home insurance discounts Matching gift opportunities Annual 401(k) Employer Contribution (up to 7.5% of your base salary) Various Paid Family leave options including Paid Parental Leave Resources to promote Professional Development (LinkedIn Learning and licensure assistance) Convenient location directly across from South Station and Pre-Tax Commuter Benefits Salary Range: The pay range for this position is $45,000 to $50,500 annually. Actual compensation will vary based on multiple factors, including employee knowledge and experience, role scope, business needs, geographical location, and internal equity. About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner's insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.$45k-50.5k yearly 2d agoVP, Derivatives Operations: Collateral & Valuation
Liberty Mutual Insurance
Boston, MA job
A leading financial services company in Boston seeks a Vice President to spearhead their derivatives initiative. This role demands extensive expertise in derivatives operations and collateral management. The successful candidate will oversee valuation governance, manage workflows, and ensure seamless integration of operations with financial reporting. Passionate leaders with a strategic mindset and hands-on experience in the derivatives space will thrive in this pivotal position. #J-18808-Ljbffr$149k-202k yearly est. 4d agoSenior Counsel, Capital Solutions - Lead Credit Deals
The Liberty Mutual Foundation
Boston, MA job
A prominent investment firm in Boston is seeking a Senior Counsel and Director, Capital Solutions to provide legal expertise for complex transactions. The ideal candidate will have significant experience in investment structuring and stakeholder management. This role offers the opportunity to collaborate with a skilled team focused on driving financial growth and managing legal risks across diverse capital investment strategies. #J-18808-Ljbffr$104k-127k yearly est. 3d agoDirector, Actuarial Pricing
Pure Insurance
Boston, MA job
Director, Actuarial Pricing page is loaded## Director, Actuarial Pricinglocations: Remote - US: Boston: Chicago: White Plainstime type: Full timeposted on: Posted 28 Days Agojob requisition id: R2500**About PURE**Since PURE's launch in 2006, we've been on a continuous journey to deliver exceptional service to our members by alleviating stress, solving challenges, and removing friction from the insurance process. Backed by Tokio Marine, one of the world's largest and most respected insurers, we combine entrepreneurial agility with the strength and stability of a global brand. We're proud to be recognized for our creativity and innovation, designing member-focused tools and services that reflect our relentless focus on creating more value for our members.**About the Role**We are seeking a Director, Actuarial Pricing who will play a central role in shaping PURE's pricing strategy across Homeowners, Auto, Excess Liability, and other lines of business. This position is ideal for someone who enjoys analytical work, building sound methodologies, and balancing countrywide pricing strategy with state-level execution.You will be a key contributor to the Actuarial Pricing team, working closely with actuaries, analysts, and product managers. Your work will help ensure that PURE's pricing remains competitive, compliant, and aligned with our long-term objectives.**What You'll Do*** Manage and lead a team of analysts producing pricing analyses across Home, Auto, and Excess lines of business.* Develop and refine pricing methodologies to strengthen PURE's actuarial framework.* Conduct countrywide pricing studies and ad-hoc analyses that guide strategic decision-making.* Partner with product and actuarial teams to align pricing approaches with PURE's goals and member needs.* Oversee state-level pricing and filing responsibilities, ensuring accuracy and regulatory compliance.* Build tools and processes that enhance efficiency and consistency across pricing work.* Clearly communicate results, recommendations, and timelines to management and key stakeholders.* Maintain awareness of industry trends, regulatory developments, and market dynamics that influence pricing.**What We're Looking For*** A strong preference for candidates who are located in Chicago, Boston, or White Plains, NY and able to work a hybrid in-office/remote schedule.* 5+ years of actuarial pricing experience in P&C insurance, preferably in Personal Home and/or Auto lines of business.* FCAS or near-FCAS designation within the Casualty Actuarial Society.* Strong knowledge of actuarial ratemaking methodologies and best practices.* Proven ability to apply analytical and quantitative skills to complex problems.* Experience with SAS, SQL, R, Python, or other data analysis tools.* Strong communication skills, with the ability to explain technical findings to both actuarial and non-actuarial audiences.* Ability to lead and collaborate in a team-oriented environment.The base salary for this role can range from $150,000 to $175,000 based on a full-time work schedule. An individual's ultimate compensation will vary depending on job-related skills and experience, geographic location, alignment with market data, and equity among other team members with comparable experience* **[****]*** **[****]*** **[****]*** **[****]***PURE Insurance is a property and casualty insurance company-think homes, cars, fine art and collections-designed exclusively for financially successful individuals and families. We're dedicated to delivering an exceptional experience to our members by alleviating stress, solving challenges and removing conflict, wherever possible, from the insurance process. We are deeply committed to fostering a work environment where everyone has an equitable chance to learn, develop and succeed, and where all feel welcome, safe, and supported to do their best work and bring their whole self to PURE. Our team is comprised of empathetic, passionate and curious individuals who are #PUREproud of the work we do and milestones we achieve together. We're constantly looking for bright individuals with ambitions as high as our own to join our community and contribute to our journey. Joining PURE means creating your own journey, too. We encourage our team members to pursue their personal passions and provide them resources and support to see them come to fruition.**Learn more about our culture on* *.*### Introduce Yourself #J-18808-Ljbffr$150k-175k yearly 1d agoSenior Learning and Development Specialist
Plymouth Rock Assurance
Boston, MA job
We're seeking an experienced and skilled Senior Learning and Development Specialist to join our Human Resources team in Boston. In this role, you will be a key facilitator for our company-wide training programs that enhance the knowledge, behaviors, and skills of our new hires and existing employees. These training programs include New Hire Orientation, manager training, and employee workshops. You will assist with the design, development, and measurement of engaging training materials, including live classroom training, workshops, activities, and instructional guides. This role is essential to driving exceptional outcomes for our customers and our businesses. Key Responsibilities Facilitate engaging instructor-led training sessions tailored for adult learners with varied experience and job functions. Develop the end-to-end design and deployment of training programs, including classroom instruction, virtual delivery, e-learning, and learning support tools like case studies, simulations, knowledge checks, and assessments. Stay ahead of industry trends, regulatory updates, and learning design and delivery innovations to ensure current-state training remains relevant. Assist with initiatives to embed continuous learning into the company culture, including knowledge sharing, refresher programs, and learning communities. Collaborate with HR partners and business leaders to communicate clear expectations ahead of, during, and after cohort training programs. Qualifications Bachelor's degree or 3+ years of relevant training experience; industry certifications (e.g., CPLP, ATD, AIC, or similar) preferred but not required. Minimum 3 years of experience in learning and development Experience in customer service and/or insurance preferred, either with a state P&C license or a willingness to become licensed. Excellent adult learning facilitation skills. Application of concepts used in instructional design, adult learning theory, and facilitation of both technical and behavioral training. Proficiency in instructional tools such as Microsoft PowerPoint, Adobe Creative Cloud, SnagIT, LMS Platforms, Articulate RISE, or similar. Data analysis skills to identify trends and drive continuous improvement. Strong communication, collaboration, and stakeholder engagement skills. Demonstrated ability to lead projects, manage multiple priorities, and influence without authority across cross-functional teams. Requirements Travel up to 25% in the Northeast (MA, NH, CT, PA, NY, NJ) to deliver training programs. Salary Range: The pay range for this position is $84,000 to $110,000 annually. Actual compensation will vary based on multiple factors, including employee knowledge and experience, role scope, business needs, geographical location, and internal equity. Benefits & Perks: Paid time off Free onsite gym at our Boston location Tuition reimbursement Low cost and excellent health insurance coverage options that start on Day 1 (medical, dental, vision) Robust health and wellness programs Auto and home insurance discounts Matching donation opportunities Annual 401(k) employer contribution Various Paid Family leave options including Paid Parental Leave Resources to promote professional development Convenient locations and pre-tax commuter benefits$84k-110k yearly 2d agoHead of Homeowners Analytics & Operational Monitoring
Liberty Mutual Insurance
Boston, MA job
A leading insurance company is seeking a motivated individual to lead the Operational Monitoring team focusing on Home profitability in Boston, MA. This role requires a Master's degree and at least 10 years of relevant experience. Responsibilities include managing a team of analysts, collating operational insights, and generating reports for leadership. The ideal candidate has strong analytical and quantitative skills and a deep understanding of statistical techniques. #J-18808-Ljbffr$120k-154k yearly est. 2d agoPrincipal Front-Office Engineer - Investments Tech Lead
The Liberty Mutual Foundation
Boston, MA job
A leading investment firm in Boston is looking for a Principal Front-Office Engineer to drive the design and implementation of applications for market analysis. You will work closely with portfolio analysts and traders, focusing on building robust systems that enhance investment decisions. The ideal candidate has over 5 years of experience in Python development and strong skills in financial data manipulation. This position offers a hybrid work arrangement, with 2 days in the office per week. #J-18808-Ljbffr$116k-141k yearly est. 3d agoHealth Management Consultant
Marsh McLennan Agency
Boston, MA job
About the Role The Health Management Consultant (HMC) is responsible for the development and delivery of assigned client's health and well-being programs and solutions to improve client outcomes by leveraging data intelligence to identify trends. This will include providing creative solutions to help meet the well-being program goals, considering the company culture, organizational goals, desired outcomes for the program, and taking into account a client's budget. The HMC also partners closely with the Employee Health & Benefits (EH&B) Account Management team to provide cohesive program solutions and recommendations. Responsibilities Manage a strategically important book of business Access data warehouse systems, carrier data systems; and have proficiency in analyzing claims, utilization and condition specific data for client reports and recommendations Develop and execute client data driven population health management strategies by delivering client presentations and reports For PATH clients: Become proficient on reviewing and pulling data from the data warehouse, and work closely with Clinical Consultant and Data Analyst to interpret the data and draw insights for strategic recommendations Measure the success of client well-being programs by collaborating with vendors and carriers, reviewing and analyzing client data and engagement metrics in comparison to benchmarks and client goals Provide ongoing client support including planning and scheduling client well-being events and initiatives Collaborate with the Account Management teams on shared clients and provide health management resources as needed Conduct client well-being meetings as appropriate and provide agenda and meeting follow-up Leverage MMA National Resources and collaborate with MMA National HMC team Foster strong vendor relationships and insurance carrier partnerships Manage the RFP process and price negotiations for client well-being programs and services Oversee implement and ongoing service of third-party vendor programs to ensure a high level of service and reporting Work closely with Regional Marketing/Communications team on development and delivery of client specific communications Manage budgets, policies, and procedures relevant to the operation of client well-being programs Understand current well-being legislative and compliance landscape, leverage MMA Compliance Center of Excellence as a resource, and clearly explain regulations to the client$93k-135k yearly est. 5d agoPrincipal Front Office Engineer, Investments Technology (Private Equity/Private Credit)
The Liberty Mutual Foundation
Boston, MA job
We are seeking a highly skilled and motivated Principal Front-Office Engineer to join our prestigious investment firm. As a Principal Front-Office Engineer, you will serve as the technical lead embedded within a Private Equity and Private Credit investment team, driving design and implementation of small-scale applications and proof of concepts that will improve market analysis, develop investment strategies, and enhance decision-making processes. You will partner directly with portfolio analysts and traders, but your primary focus will be building robust systems and tools that power investment decisions. We're looking for a hands-on software architect and builder who has experience designing systems, rapidly iterating over them and delivering them across the finish line. This role is ideal for a Lead or Senior Engineer who thrives as an individual contributor and wants to drive technical direction without moving into management. Note: This Boston-based role has a hybrid work arrangement (2 days per week in office). Qualifications Hiqhly qualified candidates will have: Excellent problem-solving skills, with the ability to think critically, independently, and act with minimal handholding. Effective communication skills, with the ability to clearly articulate complex ideas and analysis to both technical and non-technical stakeholders. Strong attention to detail, organization, and the ability to manage multiple tasks and priorities in a fast-paced environment. Full-stack development knowledge with a minimum of 5 years professional experience programming in Python demonstrating the ability to write efficient and robust code able to process and analyze large financial datasets. Experience with key Python Libraries (pandas, NumPy) required Experience in front-end development and user experience (UX) design required; experience with Pythonic front-end and data visualization libraries (e.g., Plotly, Dash) preferred. Experience using Version Control (Git) required. Proven ability to design, build, and scale application systems in data-rich environments. Strong SQL skills required with a familiarity of financial data platforms (such as Bloomberg, FactSet, Aladdin, eFront), financial databases, and data manipulation techniques preferred. Experience with statistical and time-series data analysis using pythonic libraries (such as Scikit-Learn, SciPy, cvxpy) is preferred. Solid understanding of financial markets and willingness to learn the Private Equity and Private Credit domains. Practical experience in developing and maintaining models, tools, and reports that showcase a deep understanding of quantitative techniques, methods, statistics and econometrics About Us Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications, and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role. As a purpose-driven organization, Liberty Mutual is committed to fostering an environment where employees from all backgrounds can build long and meaningful careers. Through strong relationships, comprehensive benefits, and continuous learning opportunities, we seek to create an environment where employees can succeed, both professionally and personally. At Liberty Mutual, we believe progress happens when people feel secure. By providing protection for the unexpected and delivering it with care, we help people embrace today and confidently pursue tomorrow. We are dedicated to fostering an inclusive environment where employees from all backgrounds can build long and meaningful careers. By actively seeking employee feedback and amplifying the voices of our seven Employee Resource Groups (ERGs), which are open to all, we create an environment where every individual can make a meaningful impact so we continue to meet the evolving needs of our customers. We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: *********************** Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law. Fair Chance Notices California Los Angeles Incorporated Los Angeles Unincorporated Philadelphia San Francisco #J-18808-Ljbffr$69k-95k yearly est. 3d agoLife Insurance Underwriting Director
Winged Keel Group
Boston, MA job
Winged Keel Group is the premier national platform for the structuring, implementation, and administration of high‑end life insurance solutions. With ten offices nationwide, the firm specializes in Traditional Life Insurance, Business Continuation Insurance, Private Placement Life Insurance and Annuities, and Corporate-Owned Life Insurance portfolios. Position Summary The Director of Institutional Life Insurance Underwriting and Case Management leads the underwriting and case management functions supporting institutional and ultra‑high‑net‑worth life insurance clients. This role ensures underwriting excellence, operational efficiency, and exceptional client experience while maintaining compliance and risk standards. The director partners closely with sales, product, and operations teams to streamline case flow from prospect introduction to application and policy issue. The person in this role is also responsible for leading and managing a high‑performing, successful team. Position Responsibilities Underwriting and Case Management Leadership Oversee all aspects of life insurance underwriting for institutional channel, including traditional and private placement life insurance products. Establish, document, and maintain underwriting processes, SLAs, risk tolerance standards, and escalation procedures. Implement workflows to ensure timely processing, accuracy, and communication with clients and advisors. Track and report service‑level metrics, identifying trends and areas for process improvement and implement process improvements across the team. Review complex, high‑value cases and provide underwriting recommendations. Anticipate and resolve case challenges proactively. Work with carriers to negotiate best offers and remove additional requirements. Ensure compliance with regulatory and company standards, including privacy and anti‑money laundering (AML) protocols. Act as primary point of escalation for Underwriting and Case Management team members. Strategic and Cross‑Functional Collaboration Partner with producers and Operations to support growth objectives and deliver a seamless client experience. Develop strong relationships with producers, establish expectations, and address issues as they arise. Develop strong relationships with insurance company new business and sales leadership to ensure smooth case processing. Leverage technology and automation tools to increase case throughput and visibility. Provide insights and recommendations to leadership on underwriting trends. People Leadership Lead and develop a team of case managers / underwriting specialists handling a large volume of cases. Manage staffing and workload balance in response to rapid growth and changing business demands. Lead, coach, and mentor a high‑performing team with a focus on professional development. Foster a culture of accountability, collaboration, and continuous improvement. Develop and refine onboarding and training for new underwriters / case managers. Set annual goals, define roles and responsibilities, and conduct performance reviews of team members. Qualifications Bachelor's degree required. 10+ years of progressive experience in life insurance underwriting, with at least 3-5 years in a leadership role. Strong understanding of life insurance products, including private placement preferred. Experience working with Financial Advisors in the High‑Net‑Worth space. Strong understanding of ticketing systems, regulations and compliance in the wire house and bank channels. Proven ability to manage complex high‑net‑worth cases. Experience leading case management or new business operations preferred.Deep knowledge of underwriting guidelines, medical and financial risk assessment, and reinsurance practices. Proficiency with digital underwriting systems and workflow tools. Strong analytical and decision‑making skills. Exceptional communication and relationship management abilities. Working Conditions / Demands / Complexity Required to work on a computer for a substantial part of the day. A strong fundamental skillset in the above areas from the outset. Candidate will have a unique opportunity to apply and grow these skills in a highly productive, successful, and challenging environment. Compensation / Benefits Attractive annual compensation package is commensurate with experience. Eligible for annual profit sharing bonus. Comprehensive benefit package includes medical, dental, life, disability, 401(k), Flexible Spending Account, and other voluntary benefits. #J-18808-Ljbffr$91k-124k yearly est. 4d agoDental Assistant
Select Dental Management
Framingham, MA job
Framingham Dental Group proudly champions a patient-centric approach, fostering exceptional patient experiences, top-notch employee and dentist retention, and remarkable practice growth. You will thrive in an efficient office environment alongside an exceptional, well-trained, highly motivated dental team where you can expand your knowledge and career. We welcome you to join us if you are drawn to working in a clinically- focused, patient-centric, fully digital dental office. Apply today and be part of our exciting journey! Schedule: Monday 8am - 5pm, Tuesday - Thursday 8am - 6pm, Friday 8am - 5pm, and one Saturday per month 8am - 1pm Overview We are looking for a knowledgeable, dedicated Dental Assistant to join our team. The Dental Assistant ensures that quality patient care is a priority. Dental Assistants are an essential part of the team that help the dentist to set up equipment, educate and prepare patients for treatment, aid the dentist in the safe and efficient execution of procedures, and record and document procedures as directed by the Practice Leader. Duties/Responsibilities Greet and prepare patients for treatment in a timely, pleasant, and professional manner. Sterilize and prepare instruments for tray setups before dental procedures. Take diagnostic-digital imaging as prescribed by the dentists. Practice within the legal scope of assistant duties with or without certification, depending on state regulations. Maintain meticulous records on patient charts and documents. Setup and breakdown rooms according to infection control protocols between patients. Communicate patient and equipment needs with co-workers. Other duties as assigned by Practice Leader and/or Dentist. Required Skills/Abilities Adhere to OSHA guidelines, HIPAA Privacy Policy, and clinical operating procedures. Work with and maintain all dental equipment. Positively contribute to a respectful and collaborative working environment. Facilitate patient comfort, care, and satisfaction in a professional manner. Present to work during scheduled shifts (see office manual for specifics). Education and Experience At least one year of dental assisting experience. Current CPR certification. Other State License/Certification Requirements based on the state you are employed. Dental Assisting National Board (DANB) Certification preferred. Physical Requirements Prolonged periods sitting at a desk and working on a computer. Prolonged periods of periods of standing and bending. Must be able to lift Benefits for Full-Time Employees* PTO, paid holidays, office closure days Medical Vision Dental allowance Uniform allowance, as needed 401(k) Eligibility And many more! *Benefits are subject to change and eligibility* The pay range for this role varies based on experience, credentials, and availability. In addition to competitive compensation, our team members enjoy continuing education opportunities, production-based incentives (when applicable), and clear pathways for growth within the practice. Our Mission & Values: To make the teams, patients, and practices we support healthier and happier.$44k-55k yearly est. Auto-Apply 6d agoAssociate, Risk Management - Liberty Mutual Investments
The Liberty Mutual Foundation
Boston, MA job
Liberty Mutual Investments (LMI) is the investment firm for Liberty Mutual Group (Liberty). With deep expertise in fixed income, equity, and alternative strategies, LMI invests more than $100B of long-term capital globally, and has a team of nearly 300 investment, finance, and operations professionals located in Boston, MA, and New York, NY. LMI has a clear purpose: drive economic growth, build enduring businesses side-by-side with our partners, and generate superior risk-adjusted returns that secure Liberty's promises. Our portfolio spans a broad spectrum of public and private investments, and we are committed to expanding our capabilities and our toolkit in support of our mission. We invest across diverse asset classes, financial structures, and industries, including real estate, digital infrastructure, healthcare, renewable energy, and technology-with the aim of creating value and powering innovation. We pride ourselves on our extensive network of mutually beneficial partnerships, and we use our substantial influence, capital, and energy to drive towards a better future #LMI The Position As a member of the Risk Management Team, the Associate will assist with risk analysis, monitoring, and framework development across Liberty Mutual Investments with a focus in Analytics. This individual will help develop and/or automate new analytics and existing processes. In addition to wide-ranging contributions to risk management and monitoring, this Risk Management professional will help to elevate the firm's risk culture of constructive inquiry and advocate for the broader risk framework, which forms an integral part of LMI's investment process. Responsibilities Overseeing and advancing LMI's risk management framework Develop and/or enhance risk models and the risk framework to effectively manage risks and to improve risk management capabilities. Prepare monthly and quarterly portfolio risk review material, as well as providing ad hoc portfolio and risk analysis as necessary. Monitoring global market developments and identifying major risks to our portfolio Relating market conditions, industry and regulatory developments to investment execution Qualifications A degree in Computational Finance, Economics, or technical field and 3-5 years of relevant work experience is required. A graduate degree would be a plus. The ideal candidate must also bring the following qualifications: A strong quantitative background, including statistics, computational or numerical simulation methods, and econometrics Programming experience in dynamically typed languages, including Python, Excel VBA, SQL Familiarity with generative AI models Demonstrated capability to drive projects to successful completion through cross-functional collaboration Must be a self-starter with ambition and intellectual curiosity, as well as exceptional problem- solving skills, strategic thinking Knowledge of various types of investments and their characteristics, including equities, fixed income investments, real estate/real assets and alternative investments Familiarity with Bloomberg, Aladdin and other standard financial databases and tools preferred Ability to work independently as well as thrive in a team environment A passion for risk management and a desire to learn about the field Strong communication/interpersonal skills, and the ability to interact with a variety of investments and support professionals About Us As a purpose-driven organization, Liberty Mutual is committed to fostering an environment where employees from all backgrounds can build long and meaningful careers. Through strong relationships, comprehensive benefits and continuous learning opportunities, we seek to create an environment where employees can succeed, both professionally and personally. At Liberty Mutual, we believe progress happens when people feel secure. By providing protection for the unexpected and delivering it with care, we help people embrace today and confidently pursue tomorrow. We are proud to support a diverse, equitable and inclusive workplace, where allemployees feel a sense of community, belonging and can do their best work. Our seven Employee Resource Groups (ERGs) offer a centralized, open space to bring employees and allies together to connect, learn and engage. We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law. Fair Chance Notices California Los Angeles Incorporated Los Angeles Unincorporated Philadelphia San Francisco #J-18808-Ljbffr$91k-123k yearly est. 4d agoEquities Quant Trader
Man Group
Boston, MA job
Man Group is a global alternative investment management firm focused on pursuing outperformance for sophisticated clients via our Systematic, Discretionary and Solutions offerings. Powered by talent and advanced technology, our single and multi-manager investment strategies are underpinned by deep research and span public and private markets, across all major asset classes, with a significant focus on alternatives. Man Group takes a partnership approach to working with clients, establishing deep connections and creating tailored solutions to meet their investment goals and those of the millions of retirees and savers they represent. Headquartered in London, we manage $213.9 billion* and operate across multiple offices globally. Man Group plc is listed on the London Stock Exchange under the ticker EMG.LN and is a constituent of the FTSE 250 Index. Further information can be found at *********** * As at 30 September 2025 Purpose of the role As Quantitative Trader, you will help manage our systematic quantitative strategies and develop a best-in-class trading platform for the firm. You will be part of a multi asset systematic trading team with a focus on trading Equities. Responsibility will be primarily on that of the US, Canada and Latin America markets. Specific responsibilities Trading of US / Canadian / Latam (cash equities, futures, FX, options) Member of Boston based Electronic Markets Trading Team responsible for systematic trading strategies for all US / Canada / Latam markets Contribute to improvements across signal development, portfolio construction, risk management and trading Drive development of our trading platform, infrastructure and technology Use qualitative and quantitative analysis to improve performance of our systematic strategies Monitor live trading and respond to changing market conditions when necessary Develop and maintain relationships with our counterparties Determine appropriateness of execution venues for various trades Assist in various proprietary algorithm enhancements and algo experimentations Key competencies 3-5 years of equity quant trading experience Systematic trading of FX, Futures, Options experience also considered Detailed understanding of Americas market microstructure (Developed & EM) Expertise in a high-level programming language such as Python or R Technical skills related to trading / order routing / transaction cost analysis Ability to multitask in sometimes stressful environment Excellent written and verbal communication skills Analytical mindset Bachelor's degree required in Computer Science, Statistics, Engineering, or related quantitative field The anticipated based salary range for this position is listed below. Compensation packages would also include benefits and a discretionary bonus. This is the base salary range that the Company believes it will pay for this position at the time of this posting based on the location and requirements of the position as well as the skills, qualifications, and experience of the applicant. The Firm reserves the right to modify this pay range at any time. US Pay Range$150,000-$180,000 USD Inclusion, Work-Life Balance and Benefits at Man Group You'll thrive in our working environment that champions equality of opportunity. Your unique perspective will contribute to our success, joining a workplace where inclusion is fundamental and deeply embedded in our culture and values. Through our external and internal initiatives, partnerships and programmes, you'll find opportunities to grow, develop your talents, and help foster an inclusive environment for all across our firm and industry. Learn more at ***********/diversity. You'll have opportunities to make a difference through our charitable and global initiatives, while advancing your career through professional development, and with flexible working arrangements available too. Like all our people, you'll receive two annual 'Mankind' days of paid leave for community volunteering. Our comprehensive benefits package includes competitive holiday entitlements, pension/401k, life and long-term disability coverage, group sick pay, enhanced parental leave and long-service leave. Depending on your location, you may also enjoy additional benefits such as private medical coverage, discounted gym membership options and pet insurance. Equal Employment Opportunity Policy Man Group provides equal employment opportunities to all applicants and all employees without regard to race, color, creed, national origin, ancestry, religion, disability, sex, gender identity and expression, marital status, sexual orientation, military or veteran status, age or any other legally protected category or status in accordance with applicable federal, state and local laws. Man Group is a Disability Confident Committed employer; if you require help or information on reasonable adjustments as you apply for roles with us, please contact *************************.$150k-180k yearly Auto-Apply 60d+ agoConsultant III HPR Loss Control
Tokio Marine America
Lansing, MI job
About Tokio Marine: Tokio Marine has been conducting business in the U.S. market for over a century and we are licensed in all states, Puerto Rico and the District of Columbia, and write all major lines of Commercial Property and Casualty Insurance. We provide unique insurance and risk management tools from our experienced staff of account executives, underwriters and loss prevention engineers and fair and timely claim settlement from a skilled team of claim professionals. We work with major brokers and leading independent insurance agents throughout the United States to serve the world's largest and most distinguished organizations. We are committed to creating value for our customers by providing ANSHIN (safety, security and peace of mind). We strive to be creative and passionate as we work towards our long-term success. Tokio Marine Holdings is Japan's oldest, and one of the largest property and casualty insurers. Founded in 1879, TMNF operates worldwide in 47 countries. With annual revenues of approximately $50 billion and an A.M. Best rating of A++, one of the highest in the industry, we are one of the top 20 insurance providers worldwide. Job Summary Provide professional Highly Protected Risk (HPR) loss control services to Tokio Marine America clients and Tokio Marine Management, Inc. Coordinates and conducts loss control management evaluations, physical surveys, loss analysis and training to assist Tokio Marine clients to improve and maintain loss control activities. Coordinates and conducts loss control management evaluations, physical surveys and loss analysis to assist Tokio Marine Management Underwriting in their evaluation of risk. Provide loss control technical support to Tokio Marine departments such as underwriting, claims and coordination. Coordinate loss control activities on select accounts ensuring service plans are maintained and completed, responding to customer requests and needs and supporting underwriting and claims at renewal and during the policy period. Essential Job Functions Performs loss control surveys of prospects and clients on request for information underwriting and evaluation from a loss control viewpoint for desirability. Coordinates loss control service to select clients requiring defined service standards. Prepares reports for clients, Underwriting and Branch concerning the loss control in effect, including loss analysis, conditions noted, recommendations for improvement and future needs. Assists in the development and presentation of programs and training seminars for clients and other departments in the Company. Responds to special requests from Underwriting Department and clients with prior approval from Loss Control Department Management. Develops and maintains Loss Control instructions for multi-location clients being coordinated by Loss Control. Completes all work scheduled in regular service assignments or requests in a timely manner. Maintains membership and actively participates in professional organizations approved by Departmental standards guidelines. Utilizes PC programs (Taurus, Presentation Software, etc.) in preparing presentations for prospects and clients. Plans and performs work scheduling in a timely and cost-effective manner. Responsible for complying with proper internal controls as necessary to conduct job functions and/or carry out responsibilities and/or administrative activities at the Company. Qualifications Bachelor's degree in engineering / science or equivalent job experience preferred. Five years' experience servicing major accounts preferred. Possesses a specialty in HPR loss control or comparable property insurance background. Good communication skills, both written and oral and capable of making presentations to a group. Good computer skills to include the use of Microsoft software, and other software. Valid driver's license free of any major violations. Physically capable of performing the job requirements - walking, carrying and climbing. Capable of significant amounts of travel. Salary range $150,000 to $170,000. Ultimate salary offered will be based on factors such as applicant experience and geographic location. Our company offers a competitive benefits package and bonus eligibility on top of base. TMA believes the perfect candidate is more than just a resume. If you don't meet every single requirement, but are still interested in the job, we encourage you to apply. Benefits: We offer a comprehensive benefit package, which includes a generous 401K match. Our rich history of outstanding results and growth allow us to focus our business plan on continued growth, new products, people development and internal career opportunities. EEO Statement Tokio Marine Management is an Equal Opportunity Employer. In order to remain competitive we must attract, develop, motivate, and retain the most qualified employees regardless of age, color, race, religion, gender, disability, national or ethnic origin, family circumstances, life experiences, marital status, military status, or sexual orientation.$150k-170k yearly 2d agoClaims Assistant
Frankenmuth Insurance
Michigan job
has the ability to be remote, hybrid, or in office Summary: Under moderate supervision and following standard procedures with some independent judgment, provides administrative support by performing the following duties: Essential Duties and Responsibilities Completes first notice of loss reports and assigns claims. Interacts with policyholders and agencies to gather information on claims Compiles data and completes first notice of loss reports Verifies policy information for accuracy and ensures policyholder contact information is correct in system Assigns claims to claim representatives by line of business and complexity of loss, including escalation of claims Sets up initial case reserves Analyzes, reviews, processes payments, and prepares reports, including: Reconciles small claim reports as submitted within agent's authority Processes payments for independent adjuster expenses, salvage program, and pharmacy program Processes reinsurance payments and prepares reinsurance reports Processes payments for direct repair programs Reconciles error reports for medical bill review, glass program, roadside assistance program, 1099 reporting, and vehicle coding Performs other duties as assigned. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education/Experience: Level 2: High school diploma or general education degree (GED); or up to one year related experience and/or training; or equivalent combination of education and experience.$33k-39k yearly est. 11d agoPersonal Lines Underwriter
Burns & Wilcox
Boston, MA job
When someone needs coverage for the unique, the unusual, or the unconventional, they come to Burns & Wilcox. Burns & Wilcox offers unparalleled resources and exposure for those looking to excel in the specialty insurance industry. Interested? Join our team! Responsibilities Build, maintain, and grow a book of business Manage agency relationships and serve as lead client contact Create and execute marketing plan to increase new and renewal business Rate, quote and bind each risk to determine acceptability, coverage, and pricing for large or complex renewals as well as new business Develop and submit underwriting referrals to company brokerage facilities and Burns & Wilcox management Monitor key metrics to formulate corrective action impacting new business hit, renewal retention, premium growth, and loss ratio Lead, train, and develop Assistant and Associate Underwriters Qualifications Bachelor's degree or equivalent combination of education and experience Minimum 3 years of Personal lines underwriting experience required, excess & surplus experience preferred Demonstrated proficiency in sales and marketing Proven organization skills and ability with a strong attention to detail Interest in continued education and professional development Insurance license, CPCU, CIC or comparable designations preferred Compensation Package Base compensation for the position ranges between $105,000 to $120,000 based on qualifications. The role will also be eligible for a sales incentive performance bonus. Flexible, hybrid & remote options Health benefits & 401K with employer match Employer paid continuing education courses and designations Many opportunities for career advancement About our Company Burns & Wilcox, the flagship organization of H.W. Kaufman Group, is North America's leading wholesale insurance broker and underwriting manager. Burns & Wilcox offers wide ranging and comprehensive solutions to serve retail insurance brokers and agents of all sizes, from the large houses to the more than 30,000 independent brokers and agents worldwide. Fueled by its freedom from Wall Street and private equity, Burns & Wilcox is a privately owned company whose standards of service, depth of market relationships and outstanding talent are unsurpassed in the specialty insurance sector. Equal Opportunity Employer The H.W. Kaufman Group of companies is an equal opportunity employer. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, gender, gender identity, age, national origin, disability, veteran status, marital status, sexual orientation, genetic information or any other status or condition protected by the laws or regulations in the locations where we operate.$105k-120k yearly 2d agoRegistered Dental Hygienist
Select Dental Management
Wayland, MA job
Sign-On Bonus! Registered Dental Hygienist - Wayland Dental (Wayland, MA) Where support, technology, and patient-centered care come together. At Wayland Dental , we believe exceptional patient care starts with an exceptional team experience . That's why we focus on creating a supportive, collaborative environment where hygienists are respected, trusted, and set up for success from day one. We're a long-standing family practice in Wayland, MA, just 30 minutes outside of Boston, known for building trust with generations of patients, and for delivering advanced care in a modern, comfortable setting. As a fully digital office equipped with iTero (digital scanning technology), Overjet (AI-assisted radiograph review). Schedule: Part-Time, Flexible schedule Why You'll Love It Here : Competitive compensation Team-first culture in a respected, community-rooted office Support and mentorship from clinical experts starting day one Instrument replacement program Free, monthly CE opportunities throughout the year Access to a self-administered study club Opportunities for advancement throughout Select Dental Management 401(k), PTO, paid holidays, and uniform allowance* *Benefits are subject to change and eligibility* What You'll Do: Conduct patient screening procedures, such as oral health assessments, reviewing health history, oral cancer screening, head and neck inspection, dental charting, and taking blood pressure and pulse Remove calculus and plaque from all tooth surfaces Apply preventive materials to the teeth, including sealants and fluorides Teach patients effective oral hygiene strategies (brushing, flossing, nutrition counseling) Counsel patients on the importance of good nutrition to oral health Take impressions of patients' teeth for study casts Collaborate with the clinical team to ensure consistent, high-quality care Perform other duties as assigned What You'll Need: Associate or advanced degree in Dental Hygiene Active Massachusetts dental hygiene license Commitment to patient-centered care and a collaborative mindset Experience preferred, but we welcome the right candidate at any stage of their career Wayland Dental is supported by Select Dental Management, helping to empower a world where everyone benefits from the highest standards of care. Select provides supported practices with the tools, technology, and training they need so they can continue to deliver remarkable outcomes to their patients - all while preserving the private-practice feel that makes the office special. Our Mission & Values: To make the teams, patients, and practices we support healthier and happier. Let's Connect. If you're looking for a place where your work is valued, your growth is supported, and your patients feel the difference-you'll feel right at home at Wayland Dental. The pay range for this role varies based on experience, credentials, and availability. In addition to competitive compensation, our team members enjoy continuing education opportunities, production-based incentives (when applicable), and clear pathways for growth within the practice. #Hygiene24$75k-100k yearly est. Auto-Apply 11d agoDirector - Claim Services
Boston Mutual Life Insurance Company
Boston Mutual Life Insurance Company job in Canton, MA
All Boston Mutual employees who interact with our policyholders, our producers and our BML associates embrace the principles of our brand and service philosophy. We are all brand ambassadors. Both our words and our behaviors matter. We share a common service philosophy and pride ourselves in living the BML brand promises every day, one interaction at a time. The following statements represent what Boston Mutual stands “FOR” - it is what makes us different and better in the market we serve. We are FOR being a progressive life insurance company dedicated to offering financial peace of mind to working Americans and their families. We are FOR providing practical and affordable products designed for those we serve. We are FOR making it easy to secure a level of financial protection with a portfolio of products - beginning with life insurance - via enrollment and billing options at the workplace. We are FOR providing a personalized customer experience to our policyholders and producers. We are FOR acting in the best interests of our policyholders, producers, employees and the communities in which we live and serve - representing the goodness of mutuality in all we do. We do our best to: Demonstrate a desire to assist. Listen to understand and respond empathetically. Explain things in a manner that is easy to understand. Be knowledgeable students of our business. Take full ownership to resolve questions and issues. Be professional, polite and courteous. Leave our customers and associates “better than where we found them.” The Director - Claim Services plays a pivotal role within Boston Mutual, responsible for managing and overseeing of all aspects of the Claims Service team for Life and Accident Claims. This includes setting strategic direction, managing claims operations and ensuring regulatory compliance and an exceptional customer experience. This position reports directly to the Executive Vice President of Customer Experience. This role will also manage our external claims partners. Claim Processing : Directs and oversees the handling of all insurance claims. Ensure timely and accurate claim processing. Implements processes and procedures for all aspects of claims. Address and resolve complex customer issues and escalations Consults with Legal and other experts to direct investigations and resolve complex and litigated claims. Financial Management : Develops and implements claims department policies, procedures, budgets and goals in alignment with the corporate strategy Monitor claim processing and ensure accurate financial reporting. Work with finance teams to reconcile accounts and manage cash flow related to Claims payments. Implement and oversee claim payment plans and structures. Identifies emerging issues and trends in claims that may impact company practices and processes. Compliance and Risk Management : Ensure all Claim processing activities comply with regulatory requirements and company policies. Stay informed about changes in regulations affecting Claim services. Develop and implement risk management strategies to minimize financial and operational risks working closely with Underwriting and Legal to teams. Reporting and Analytics : Develop and monitor key performance indicators (KPIs) related to Claim services. Prepare regular reports on Claim stats, reconciliations, and financial performance. Analyze data to identify trends, opportunities for improvement, and areas of concern Team Management: Manage the overall performance of the entire Claim Services Team. Conduct performance reviews, quality assessments, and individual coaching meetings to support team member growth and development. Encourage collaboration among the leadership team within the Customer Experience department to support cross-team strategies, problem solving and workflow efficiency. Foster a positive employee culture; including coaching and motivating employees to perform at their best. Provide guidance and support to team members in handling complex cases through effective deployment of the Lead staff position. Monitor and adjust staffing and work assignments, including scheduling, time and attendance, in order to meet business needs. Collaborate closely with the Lead positions to develop and improve/maintain team efficiency, quality and training. Participate in the budget process and perform periodic analysis of staffing needs as required. Develop, monitor and provide regular reports reflecting results compared against departmental KPIs. Lead the documentation of procedures, identifying areas for improvement and fostering knowledge sharing within the team. Resolve escalated issues by effectively interacting with internal and external Customers. Supporting, developing and executing the company's strategic business plans Represent the team in special projects and meetings as required. Qualifications Education: College degree (Business Administration, Accounting) preferred; 7+ years' experience Experience: Minimum of 7 years of equivalent business experience required. 5+ years of leadership experience required. The experience should ideally include progressively responsible roles with increasing levels of leadership and management responsibilities. Direct experience in team management, case handling, process improvement, and customer retention strategies is highly valued. Knowledge Extensive knowledge in Insurance contracts, guidelines, practices and procedures. Excellent interpersonal skills and the ability to effectively build and extend relationships. Demonstrated proactive approaches to problem-solving with a strong decision-making capacity; demonstrated ability to take initiative with a “can do” attitude. Strong organizational skills that reflect ability to perform and prioritize multiple tasks seamlessly with excellent attention to context, substance and detail. Excellent written/verbal communication skills. Shows initiative with the ability to create and implement changes that will improve workflow. Working knowledge of Boston Mutual insurance products as well as administrative systems and process preferred. Exceptional skills using MS Office. Certifications/Licensures: LOMA or other insurance designation preferred Other Information: Hybrid Work ModelAt our Canton location, employees will be on site Monday - Thursday. At our Omaha location, employees will be on site 2 days per week.Boston Mutual is an equal opportunity employer, and does not discriminate on the basis of race, color, age, religious creed, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, disability, military service, veteran status, family status, pregnancy, or any other characteristic protected by federal or state laws. Boston Mutual is a drug-free workplace.#LI-Hybrid$118k-167k yearly est. Auto-Apply 60d+ ago
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