Senior Support Specialist jobs at Boston Mutual Life Insurance

Group 1001 is a consumer-centric, technology-driven family of insurance companies on a mission to deliver outstanding value and operational performance by combining financial strength and stability with deep insurance expertise and a can-do culture. Group1001's culture emphasizes the importance of collaboration, communication, core business focus, risk management, and striving for outcomes. This goal extends to how we hire and onboard our most valuable assets - our employees. Why This Role Matters: We are seeking a skilled and dedicated Digital Workplace Technology Specialist to provide exceptional end-to-end user support for our organization's most critical leaders and business processes. Serve as the "face" of IT, providing face to face support, troubleshooting, problem solving, triage, and navigation through the organization to get customer technology problems solved. This role requires a strong technical background, excellent communication skills, and the ability to handle complex issues efficiently. The ideal candidate will have extensive experience in technical support, particularly with Windows and Microsoft Office, and MacOS. The ability to think on your feet, deal with ambiguous situations, provide quick solutions to problems and understand personas, while developing a deep understanding of how our clients operate is critical to the success of this individual. This person is the face of the Information Technology organization, delivering excellent user experience of all thing's technology. How You'll Contribute: Executive Support: * Provide 24/7/365, personalized technical support to C-suite executives, senior management, and other key stakeholders throughout the business. * Understand the unique needs and preferences of each executive and tailor support accordingly. * Handle urgent requests promptly and professionally. * Drive technology projects necessary for executive requirements and manage technology communication/s and changes to firm technology policies that impact the executive experience. * Travel to corporate offices, residential properties, client sites and/or travel destinations as necessary. Desktop Support: * Troubleshoot and resolve all reported technology problems, including in office, residential properties, and client/travel locations. * Support mobile devices, iPhones, iPads including MDM's, policies, etc. * Ensure seamless integration of multiple technologies. Application Support: * Assist with Microsoft Office 365 applications (Word, Excel, PowerPoint, Outlook, Teams, etc.). * Troubleshoot application-related problems and provide timely solutions. * Collaborate with IT teams to address any compatibility issues. Audio Visual Support: * Assist in setup and configuration of AV equipment, conference rooms, and day to day meeting requirements from our customers utilizing various Video collaboration solutions (zoom, slack, teams, webex etc.) * Diagnose and resolve technical issues, perform routine remote and on-site maintenance for ensuring optimal performance and readiness of conference rooms * Support end users, executives, and event staff with AV operations; managing and coordinating presentations, webinars and hybrid meetings to ensure excellent AV experiences both internally and externally Remote and On-Site Support: * Provide remote support for executives and business users working from home or traveling. * When necessary, offer on-site assistance for critical issues, hardware deployments and set-up as well as face to face support and triage. Security and Compliance: * Educate executives and business users on security best practices. * Ensure compliance with company policies and data protection regulations. * Monitor and address any security vulnerabilities. Documentation and Training: * Maintain accurate records of support requests, resolutions, and system configurations. * Create user-friendly guides and tutorials for common tasks. * Conduct training sessions for executives and business users as needed. Collaboration: * Work closely with other IT teams (network, infrastructure, security) to resolve complex issues. * Collaborate with vendors for hardware repairs and software licensing. Continuous Improvement: * Stay updated on industry trends, emerging technologies, and best practices. * Propose enhancements to existing processes and tools. What We're Looking For: * Bachelor's Degree in Computer Science, Information Technology, or related field (preferred not mandatory). * Preferred 10 years of experience in technical support or desktop support roles. * Extensive experience in supporting Windows operating systems, Microsoft Office suite (365) and MacOS. * Familiarity with JAMF, Intune, Azure environments, DaaS (AWS/AVD) is a plus. * Familiarity with Zoom, Slack, and MS teams is a plus. * Preferred familiarity with Terraform, GitHub, Azure DevOps and/or other IaC platforms, Code repositories and CI/CD pipelines Skills: * Excellent critical thinking, problem-solving abilities and precise attention to detail. * Strong communication and interpersonal skills, able to articulate technical concepts to non-technical people. * Ability to work independently and prioritize tasks effectively. * Customer-focused mindset, strong passion for serving the customer. * Comprehensive and broad knowledge of all aspects of IT solutions and services * Certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or Apple Certified Support Professional (ACSP) are advantageous. This position is an onsite position based out of Waltham, Massachusetts, and requires the employee to be physically present at the workplace five days per week. This role also includes travel to other office locations and/residential sites as necessary. Benefits Highlights: Employees who meet benefit eligibility guidelines and work 30 hours or more weekly, have the ability to enroll in Group 1001's benefits package. Employees (and their families) are eligible to participate in the Company's comprehensive health, dental, and vision insurance plan options. Employees are also eligible for Basic and Supplemental Life Insurance, Short and Long-Term Disability. All employees (regardless of hours worked) have immediate access to the Company's Employee Assistance Program and wellness programs-no enrollment is required. Employees may also participate in the Company's 401K plan, with matching contributions by the Company. Group 1001, and its affiliated companies, is strongly committed to providing a supportive work environment where employee differences are valued. Diversity is an essential ingredient in making Group 1001 a welcoming place to work and is fundamental in building a high-performance team. Diversity embodies all the differences that make us unique individuals. All employees share the responsibility for maintaining a workplace culture of dignity, respect, understanding and appreciation of individual and group differences. #LI-AS1

Chubb's Global End User Services (EUS) organization is relentlessly focused on driving and improving the end user experience globally thru technology programs, deliveries and innovative solutions. With an extreme focus on the end user and a drive for excellence, the organization owns and oversees activities that support new ways of working to help improve productivity and simplify the technology experience. We are looking for a Site Support Analyst to assist employees, new hires and contractors with technical issues related to their PC's, mobile devices, and peripherals. The role holder will support hardware and software issues as well as upgrades related to desktop technology, will help develop, implement and enforce policies and procedures related to end user technology and will have excellent customer service skills and a positive attitude. Key Responsibilities: Troubleshoot and remediate PC/peripheral/mobile device hardware and software issues and incidents related to internal and external applications including all Microsoft products. Support users in their use of printers, digital scanners, smart devices, meeting room scheduling and video conferencing technology Train and guide staff on hardware and software usage Ensure patch compliance for PCs Support of training and meeting room hardware as well as supporting users in scheduling and executing meetings and conference calls Process help desk tickets for employees and contractors Support end users both physically in the office as well as working remotely Configure and build hardware; install and configure software based on user service requests Document resolution to desktop issues, propose solutions to root cause problems Maintain hardware and surplus inventories and processes associated with receiving, processing, and tracking incoming and outgoing equipment Interact with 3rd party vendors to drive and resolve specific technical problems Respond to incidents by phone, chat or email in a timely manner Take ownership of role related tasks Manage new hire setups, including coordination and configuration of equipment Assist with new hire orientations and onboard new users from a technology perspective Demonstrate a high level of professionalism, interpersonal skills, and team-oriented attitude Demonstrate active listening skills with ability to act with sensitivity and empathize with end user's situation Document resolutions to desktop issues and propose solutions to root cause problems Identify opportunities to improve, automate, or simplify processes or systems Serve as a key contact and representative of IT for projects and initiatives such as: Office Moves and Real Estate Initiatives Hardware Refreshes Major Software Roll Outs Desktop Migrations Security Implementations and Compliance issues Standardization of End User Services to align the EUS catalogue of services globally. Train and guide staff on hardware and software usage Document resolution to desktop issues, propose solutions to root cause problems. Interact with 3rd party vendors to drive and resolve specific technical problems. Identify opportunities to improve, automate, or simplify processes or systems. Experience/Qualifications Strong understanding of PC hardware skills and an interest and eagerness in technology and support for end users Can work independently or with a team Microsoft Certified Desktop Support Technician certification a plus Well versed in desktop tools including O365 Knowledge of Mac OS/Apple iOS Experience setting up printers, monitors and IT cabling Some experience with Active Directory beneficial Ability to document processes and procedures Superior customer service and interpersonal skills Ability to effectively communicate about technology Excellent oral and written communication skills The pay range for the role is $62,200 to $105,800. The specific offer will depend on an applicant's skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program. Chubb offers a comprehensive benefits package, more details on which can be found on our careers website. The disclosed pay range estimate may be adjusted for the applicable geographic differential for the location in which the position is filled.

About Acrisure A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together, we connect clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services - and more. In the last twelve years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in more than 20 countries. Acrisure was built on entrepreneurial spirit. Prioritizing leadership, accountability, and collaboration, we equip our teams to work at the highest levels possible. Job Summary: We're seeking a strategic and collaborative ITSM Specialist to lead the transformation of our IT service organization's self-service capabilities. This senior individual contributor will play a pivotal role in evolving our current incident-focused model into a unified, customer-centric experience that integrates federated knowledge, AI-driven interfaces, and automation. Partnering across teams, this role will guide the design and governance of a single point of contact for users, ensuring alignment with business goals and delivering measurable improvements in service delivery. With a strong foundation already in place this is a unique opportunity to shape the future of IT service management and potentially influence enterprise-wide service strategies. Essential Duties and Responsibilities: Evaluate, recommend, and help develop AI interface solutions for service delivery, while continuously monitoring virtual agent performance and recommending tuning strategies to optimize user experience and automation outcomes. Oversee automation initiatives to streamline incident and request fulfillment, using data analysis to identify opportunities for improvement and collaborating with service owners to ensure catalog accuracy and relevance. Promote customer-centric design principles across all service workflows, conducting usability testing, gathering user feedback through workshops and interviews, and refining service offerings through retrospectives and continuous iteration. Develop and maintain governance frameworks to ensure alignment with business goals, working closely with stakeholders across HR, finance, and other departments to support cross-functional service integration and enterprise-wide consistency. Monitor and report on self-service adoption, performance, and user satisfaction, using metrics and feedback loops to drive innovation and inform strategic decisions. Partner with knowledge management teams to curate, federate, and maintain content, ensuring that federated knowledge is accurate, searchable, and aligned with service delivery goals. Build and maintain strong relationships with business stakeholders, championing a culture of self-service and digital-first support while aligning initiatives with SLAs, OLAs, and business impact priorities. Create and maintain documentation for self-service processes and standards, including templates, playbooks, and internal guides that support onboarding, training, and consistent service delivery. Lead pilots and proof-of-concept initiatives for new self-service tools and features, coordinating with cross-functional teams to validate solutions and promote adoption through targeted communication plans and internal campaigns. Promote innovation through continuous feedback, experimentation, and collaboration, ensuring that self-service capabilities evolve in response to user needs, business goals, and emerging technologies. Provide collaborative support across ITSM process areas, including active participation in major incident management, quality assurance, knowledge management, and change management efforts to ensure consistent service delivery and operational excellence. This description is not meant to be all-inclusive and may be modified from time to time at the discretion of management. Requirements: Ability to quickly respond to changes in business scenarios, projects, and resources, adapting positively and promptly. Ability to cut through ambiguity and remain flexible and calm in the face of uncertainty and stress. Excellence in decision-making, consensus building, and conflict management. Strong sense of urgency, ownership, and willingness to go above and beyond. Strong influencing and relationship management skills. Excellent technical writing ability Education/Experience: Bachelor's Degree with an Information Technology emphasis strongly preferred. Significant experience within a complex IT environment. Hands-on experience with ServiceNow Service Catalog. #LI-CH1 Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership. Why Join Us: At Acrisure, we're building more than a business, we're building a community where people can grow, thrive, and make an impact. Our benefits are designed to support every dimension of your life, from your health and finances to your family and future. Making a lasting impact on the communities it serves, Acrisure has pledged more than $22 million through its partnerships with Corewell Health Helen DeVos Children's Hospital in Grand Rapids, Michigan, UPMC Children's Hospital in Pittsburgh, Pennsylvania and Blythedale Children's Hospital in Valhalla, New York. Employee Benefits We also offer our employees a comprehensive suite of benefits and perks, including: Physical Wellness: Comprehensive medical insurance, dental insurance, and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time. Mental Wellness: Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription. Financial Wellness: Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs. Family Care: Paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage. … and so much more! This list is not exhaustive of all available benefits. Eligibility and waiting periods may apply to certain offerings. Benefits may vary based on subsidiary entity and geographic location. Acrisure is an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status. Applicants may request reasonable accommodation by contacting ******************* . California Residents: Learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy. Recruitment Fraud: Please visit here to learn more about our Recruitment Fraud Notice. Welcome, your new opportunity awaits you.

Job DescriptionAbout The Strickland Group: The Strickland Group is a family-driven, vision-first financial services agency helping families protect and build wealth through life insurance and retirement solutions. This is a 100% commission, remote role with flexible hours, mentorship, and a clear path to agency ownership. You'll meet with warm leads, uncover needs, present options, and help clients put protection in place. Training is provided; no experience required, but strong work ethic, coachability, and a desire to grow are musts.

PIP Litigation Specialist CURE Auto Insurance is a leading direct writer of auto insurance in New Jersey, Pennsylvania, and Michigan. CURE offers a great working environment, competitive salary, and comprehensive benefits package which includes health and dental coverage, life and disability insurance, 401k with generous company match, and much more! We are seeking a detail-oriented and experienced PIP Litigation Specialist to join our team. The ideal candidate will be responsible for referring new suits to counsel, adjusting a litigation pending, and negotiating settlements. This role requires a strong understanding of PIP regulations, excellent negotiation skills, and the ability to work collaboratively with legal teams. Essential Responsibilities Review incoming suits to identify the appropriate resolution strategy Complete a detailed analysis of claims where a new suit has been received inclusive of coverage, liability, and damages Assess and evaluate damages, medical records, and eligibility to determine claim value Manage and oversee litigation processes, working closely with legal counsel to develop strategies for case resolution Negotiate settlements with claimants, attorneys, and other stakeholders Maintain accurate and detailed records of all claims activities and communications Stay up to date with changes in PIP laws and regulations to ensure claims handling compliance Comply with all conditions outlined in the Unfair Claim Practices Acts Onsite trial appearances are required in the state you are located in as needed by the company Qualifications Education: Bachelor's degree or commensurate experience in the insurance industry Years/Type of Experience: A minimum of 2 years PIP claim handling experience or commensurate medical experience. Previous litigation experience is required Licenses/Designations: Property and Casualty license a plus Strong knowledge of PIP laws and regulations Ability to work independently and manage multiple claims simultaneously Benefits Comprehensive health benefits including medical, dental and vision coverage Generous paid time off (PTO days, sick days, and holidays) Flexible spending options with FSA & HSA plans Life and AD&D insurance 401(k) with company match Voluntary benefits such as legal services, pet insurance, and identity & fraud protection 24/7 Employee Assistance Program (EAP) for employees and their families Health & wellness perks including gym discounts, wellness reimbursements, and reward programs Fun, engaging in-office events that support our culture Physical Actions/Environment: Required job duties consist of prompt and regular attendance, ability to frequently move about the office to coordinate work with others; standing, sitting and typing for extended periods; and lifting and/or carrying up to 5 lbs. Ability to frequently communicate with others in-person, on the phone/virtually, and in writing. Ability to read, understand, process and evaluate large amounts of technical information and make related, informed decisions. Starting Salary: $70,720 - $91,520 Location: Detroit, MI or Princeton, NJ Schedule: We offer flexible work hours between 8:00 AM and 5:00 PM, and employees can choose a schedule that works best for them-8:00 AM-4:00 PM, 8:30 AM-4:30 PM, or 9:00 AM-5:00 PM. While we aim to support individual preferences, final schedules may be adjusted based on business needs to ensure great coverage and teamwork. We offer a hybrid work schedule: team members work onsite 4 days per week and have the flexibility to work remotely 1 day per week. We recruit, hire, employ, train and promote, and compensate individuals based on job-related qualifications and abilities. We respect the dignity and worth of each individual and are committed to an employment environment that is free from all forms of employment discrimination. CURE Auto Insurance provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, pregnancy, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Disclaimer: This reflects management's assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. This job description may be subject to change at any time. Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

at Middlesex Federal Savings IT and Third Party Support Specialist Middlesex Federal Savings, F.A. Davis Square, Somerville *This is a full-time onsite position with some occasional remote flexibility. Middlesex Federal Savings is seeking an IT and Third Party Support Specialist to support the Bank's IT operations, focusing on vendor management, user access administration, and general IT support. The IT and Third Party Support Specialist will coordinate third-party vendor relationships, manage user accounts and security protocols, and provide hands-on assistance for hardware, software, and network issues. Strong organizational, communication, and project management skills are essential, as is the ability to collaborate with both technical and non-technical colleagues. IT and Third Party Support Specialist Qualifications and Skills: Familiarity with IT security best practices, especially user access management and authentication Experience with vendor management and third-party service coordination Working knowledge of common operating systems (Windows), basic networking and standard hardware (workstations, mobile devices, printers) Strong organizational and project management skills; able to prioritize tasks and adapt quickly to changing priorities Excellent verbal and written communication skills; able to explain technical concepts to non-technical users Ability to work independently and as part of a small, collaborative team Interest in learning about new technologies, including AI applications in financial services College degree or equivalent industry experience Willingness to take ownership of tasks, escalate issues appropriately, and maintain a customer-service mindset Proactive problem-solver who is comfortable with ambiguity and can operate confidently without detailed instructions Why You Should Apply Small, collaborative environment Competitive salary and excellent benefits package, including paid time off Excellent training opportunities IT and Third Party Support Specialist Job Responsibilities Coordinate the Bank's third-party vendor management program, including performance monitoring and relationship management Manage user access, including account provisioning and deprovisioning, ensuring role-based access and compliance with security protocols Provide general IT support across the organization, troubleshooting hardware, software, and network issues Assist with maintaining IT security protocols and ensuring compliance with Bank policies and regulatory requirements Prepare and present quarterly reports on vendor management and user access to senior management Collaborate with the IT department and third-party IT consultants to address system performance, implement improvements, and support network operations Support the IT help desk and provide hands-on assistance to colleagues as needed About Middlesex Federal Savings, F.A. Middlesex Federal Savings is a full-service community bank headquartered in Davis Square Somerville, Massachusetts. It was established in 1890 as West Somerville Cooperative Bank. More than 130 years later, Middlesex Federal has grown from its modest beginnings. Established with only $840.20 in assets, Middlesex Federal is now a thriving community bank with more than $710 million in assets. Middlesex Federal employs a staff committed to the community and to our customers' needs. As active members of the community, our employees understand our customers' banking needs because they share those needs. The longevity of our staff allows Middlesex Federal to cater to our customers' banking business in a personal way, serving customers as individuals often known by name. You will always find that at Middlesex Federal Savings "We're here to help". Middlesex Federal Savings is an equal opportunity employer, dedicated to building an inclusive and diverse workforce. #INDMFS

Why join? Join us in revolutionizing an entire industry's customer engagement. We prioritize human connection through technology. If you're driven by purpose and want to make a meaningful impact on people's lives, this is the place for you. Our team challenges norms with the support of a trusted American brand. Purpose: A leading professional services firm found that AAA Life associates demonstrate some of the highest levels of commitment, empathy, and dedication when compared to top U.S. companies in a benchmark analysis. Growth: We have the privilege to offer our products to tens of millions of Americans that make up the AAA member base Focus is on “working families”, “everyday Americans”, “ordinary citizens”, “mainstream population” “average income households”, providing life insurance products that truly impact people's lives (more information will be provided in the interview). Team (Culture): USA Today named us a 2024 top US workplace Who are we looking for? The Claims Support Analyst will work with our lifetime membership benefit members and our partner clubs to ensure timely renewals of our participating members. Will be requesting payments from the clubs, monitoring membership bills and cards, updating logs and sending correspondence. Responsibilities How will you contribute? Working with our AAA clubs to administer benefits for new memberships. Primary contact for the clubs and participating members. Requesting payments, working with accounting software to create payments and ensure proper disbursements. Assist with training and the development of training. Prepares responses involving complex matters on customer inquiries Responses are oral and written for various audiences (Department of Insurance, Customers, Attorney's, etc). Identifies improvements to correspondence, claim analysis and membership payment. Identifies system enhancement needs to reduce manual processing. Participates on project teams and works effectively with departments involved. Qualifications What do you offer? Bachelor's degree preferred or equivalent experience Strong attention to detail and relationship building skills Experience in leading continuous improvement efforts and automation Life insurance experience preferred Accounting background helpful What do we offer? Enjoy a hybrid work environment that promotes work-life balance. Comprehensive medical, dental, and vision coverage starting from your first day. Employer 401k match and employer contribution to a pension plan. Generous PTO and paid parental leave to support your family needs. Opportunities for associate engagement in various social programs and community involvement initiatives backed by the company. #LI-Hybrid

Why AAA Life AAA Life is a respected and trusted American brand that has been focusing on Life Insurance and Annuity Products since 1969. At AAA Life we have over 1.8 million policies where we take pride in earning the trust of our policyholders who understand our promise to be there for them - and their families - when we're needed most. By joining the AAA Life team, you are joining a company that genuinely cares about helping each other, with a devotion to protect the lives of those around us. We embrace a diverse, equitable, inclusive culture where all associates can feel a sense of belonging and use their unique talents and perspective to influence, innovate, motivate, and thrive. The Claims Support Analyst will conduct audits of claim files, respond to customer inquiries, and service related issues, first line support on escalated claims. Assist with workflow management and aid in the process of developing training and documentation. Responsibilities What You'll Do Performs quality audit of claim files (paid, pended, and denied by staff) to ensure adherence to process, procedures, and regulatory compliance within scope of authority. Preforms Quality reviews of phone call, payments, letters, service recovery tickets, etc. Assist with training and the development of training. Prepares responses involving complex matters on customer inquiries Responses are oral and written for various audiences (Department of Insurance, Customers, Attorney's, etc). Acts as a mentor on claim matters to aid in the development and training of existing staff, to improve quality, judgment skills, decision making abilities, and productivity based on audit results. Ensure training needs for the department are fulfilled and documentation exists for all processes. May audit telephone calls and claim files to assist with quality program and ongoing development of staff. Identifies improvements to correspondence, claim analysis and adjudication process based on philosophies and procedures. Collaborate with Claims Manager and Business partners as necessary when pursuing resolution of areas needing improvement. Identifies system enhancement needs to reduce manual processing. Assists with the design, creation and delivery of training materials in a variety of media or instructional delivery methodologies. Special emphasis should be given to regulatory guidelines. Approves claim payments and denials within scope of authority. Primary contact for vendors of claims department. Participates on project teams and works effectively with departments involved. Qualifications What do you offer? Bachelor's degree preferred or equivalent experience FLHC Designation Completion within 36 months of job acceptance What We offer: A collaborative, energetic work environment where you can put your passion for people to work Medical, Dental, Vision, Life and Disability coverage available day one Pension Plan Performance-based incentive plan 401k available with a Company match Holidays and Paid Time Off AAA Basic Membership #LI-Hybrid While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands to finger, handle, or feel, talk, hear and concentrate. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodation will be made for otherwise qualified applicants as needed to enable them to fulfill these requirements. We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Job DescriptionAbout The Strickland Group: The Strickland Group is a family-driven, vision-first financial services agency helping families protect and build wealth through life insurance and retirement solutions. This is a 100% commission, remote role with flexible hours, mentorship, and a clear path to agency ownership. You'll meet with warm leads, uncover needs, present options, and help clients put protection in place. Training is provided; no experience required, but strong work ethic, coachability, and a desire to grow are musts.

Are you a seasoned claims professional ready to take your career to the next level? Join our team and make a direct impact handling high-severity First and Third-Party Bodily Injury claims in both Personal Lines and Commercial settings. You'll tackle complex, high-exposure cases while shaping claim outcomes for our policyholders and the company. Responsibilities: * Investigations with Impact - Conduct thorough coverage, liability, and injury investigations, securing statements to efficiently resolve claims. * Master Policy Analysis - Navigate complex insurance policies, advising on Excess and Primary coverage matters. * Lead Field Oversight - Direct field investigations and coordinate with vendors (Field/Counsel/Surveillance) to ensure effective claim resolutions. * Strategic Reserve Management - Maintain financial oversight with accurate, timely reserve analyses based on claim developments. * Litigation & Fraud Prevention - Collaborate with defense counsel, manage litigation strategies, and work with SIU to combat fraud. * Skilled Negotiations - Resolve claims through merit-based discussions with injured parties and attorneys for favorable outcomes. * Subrogation & Recovery - Identify and pursue subrogation opportunities to minimize losses. * Legal Representation - Represent Plymouth Rock in arbitrations, depositions, mediations, and trials. * Professional Growth & Leadership - Stay ahead of industry trends, participate in training, and contribute to team initiatives. Qualifications * Education - Bachelor's degree from an accredited institution. * Experience - Minimum 3-5 years handling bodily injury claims, preferably with complex liability claims experience (Commercial, UM/UIM, Excess/Umbrella). * Expertise - Deep knowledge of litigation, arbitration, and trial procedures, plus multi-state claim handling experience. This role will primarily involve losses in Massachusetts and New Hampshire, so experience in these states is preferred. * Leadership & Analytical Skills - Strong self-motivation, coverage analysis, investigation, and negotiation abilities. * Communication Excellence - Sharp organizational, problem-solving, and interpersonal skills. * Regulatory Knowledge - Thorough understanding of state laws, regulatory guidelines, and statutory requirements. Perks and Benefits * 4 weeks accrued paid time off + 9 paid national holidays per year * Free onsite gym at our Boston Location * Tuition Reimbursement * Low cost and excellent coverage health insurance options that start on Day 1 (medical, dental, vision) * Robust health and wellness program and fitness reimbursements * Auto and home insurance discounts * Matching gift opportunities * Annual 401(k) Employer Contribution (up to 7.5% of your base salary) * Various Paid Family leave options including Paid Parental Leave * Resources to promote Professional Development (LinkedIn Learning and licensure assistance) * Convenient location directly across from South Station and Pre-Tax Commuter Benefits The pay range for this position is $80,000- $109,000 annually. Actual compensation will vary based on multiple factors, including employee knowledge and experience, role scope, business needs, geographical location, and internal equity. About the Company The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner's insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of "A-/Excellent".

OBJECTIVE Application Support Analyst Objective To provide consistent technical product support to clients, as well as troubleshoot complex software application issues quickly and effectively. To respond to business users promptly and professionally, accurately documenting issues and resolutions, and collaborating with both customers and Information Technology (IT) Division employees to solve complex technical issues. To analyze moderately complex business problems to be solved with automated systems. RESPONSIBILITIES Application Support Analyst Responsibilities Provide technical support for end users by providing individualized and personalized support. Diagnose and resolve user problems/technical issues and update users on progress and resolutions promptly and professionally. Ensure end user needs are met with a consistently high quality of service. QUALIFICATIONS Application Support Analyst Qualifications Required: Bachelor's degree required, or equivalent experience may be considered. Minimum three to five years' experience required. Extensive practical usage with ticketing systems and knowledge base software. Note: If a candidate is not selected, an Associate Application Support Analyst will be considered based on the level of experience and qualifications. Farm Bureau offers a full benefit package including medical, dental, vision, and 401K. PM19

The Manager of Operations and Desktop Support leads an experienced technical team to oversee AAA Life's computing infrastructure, including business systems, servers, networks, databases, security, and workstations. This role coordinates activities between teams to achieve business objectives, manages day-to-day operations, and ensures system availability, documented procedures, and effective management of the operational environment. Responsibilities include planning, organizing, and managing desktop technology and IT operations functions. Responsibilities Operational Identify and improve process deficiencies to meet SLAs, security, and operational goals. Oversee development and management of ITIL systems (ServiceNow). Measure team performance against SLAs and drive improvements. Manage major incidents, communications, root cause investigations, and on-call support. Maintain alerting processes monitored by the Operations Center. Supervise daily business processes and IT Operations team across shifts. Desktop Support / Help Desk Manage Level 1-3 Service Desk and Desktop Support teams, ensuring timely resolution and documentation of issues. Oversee technical support for issues reported via Help Desk and provide second-level support for remote agents. Managerial Interview, hire, train, and manage team performance. Set and track individual and team goals using objective metrics. Proactively resolve individual or team performance issues. Monitor work status and maintain records for licensing, support, and vendors. Demonstrate strong interpersonal and communication skills with a collaborative management style. Technical Direct problem-solving for production-impacting issues and keep management informed. Maintain accurate technical documentation of company infrastructure. Stay current with IT marketplace developments and recommend new solutions. Oversee needs assessment, planning, solution implementation, and ongoing management of assigned technology. Qualifications Bachelor's in Information Technology or equivalent experience 7-10 years of IT experience, including at least 5 in management Direct management of technical IT teams Experience with advanced technical projects, data center operations, and help desk/desktop support Experience managing MECM or Intune, Windows and Mac Operating Systems, Anti-Virus and Anti-Malware Systems, DLP and Web Filtering Systems, and Office 365

Job DescriptionAbout The Strickland Group: The Strickland Group is a family-driven, vision-first financial services agency helping families protect and build wealth through life insurance and retirement solutions. This is a 100% commission, remote role with flexible hours, mentorship, and a clear path to agency ownership. You'll meet with warm leads, uncover needs, present options, and help clients put protection in place. Training is provided; no experience required, but strong work ethic, coachability, and a desire to grow are musts.

Morbark LLC located in Winn, Michigan is looking for a Product Specialist - Service. Morbark LLC offers competitive compensation and a variety of benefits including: Health, Dental and Vision Insurance 401k Plan with company match Profit Sharing Paid Vacation and Sick time Paid Holidays Tuition reimbursement

Job DescriptionAbout The Strickland Group The Strickland Group is a family-driven, vision-first agency backed by a major national carrier. We combine modern tech, AI-assisted systems, and human connection to change how families protect their future. Our mission is simple: serve people and leave them better than we found them. Why this role is different This isn't a corporate seat - it's a pathway to ownership. You'll build your own business while helping families protect their income, eliminate debt, and create generational wealth. We train you, support you, and help you win - whether part-time or full-time. What You'll Do • Contact warm leads (no cold calling) • Help families find the best protection plans • Develop leadership skills • Build a business with unlimited earning potential What We Look For • Coachable individuals hungry for growth • People who want time, freedom, and purpose • Strong communicators • No experience required (training provided) Earning Potential This is a 100% commission opportunity. Part-time: $35K-$75K. Full-time: $85K-$250K+. Top earners exceed $400K+. We hire nationwide, full-time and part-time. If you're ready to build something meaningful, apply today.

Job DescriptionAbout The Strickland Group The Strickland Group is a family-driven, vision-first agency backed by a major national carrier. We combine modern tech, AI-assisted systems, and human connection to change how families protect their future. Our mission is simple: serve people and leave them better than we found them. Why this role is different This isn't a corporate seat - it's a pathway to ownership. You'll build your own business while helping families protect their income, eliminate debt, and create generational wealth. We train you, support you, and help you win - whether part-time or full-time. What You'll Do • Contact warm leads (no cold calling) • Help families find the best protection plans • Develop leadership skills • Build a business with unlimited earning potential What We Look For • Coachable individuals hungry for growth • People who want time, freedom, and purpose • Strong communicators • No experience required (training provided) Earning Potential This is a 100% commission opportunity. Part-time: $35K-$75K. Full-time: $85K-$250K+. Top earners exceed $400K+. We hire nationwide, full-time and part-time. If you're ready to build something meaningful, apply today.

Job Description Peer Support Specialist Macomb Region - Behavioral Health Services Program Reports To: Program Manager Status : Full Time FLSA Status: Non-Exempt/Hourly Judson Center's behavioral health services offer substance abuse therapy, co-occurring services for those with a mental illness. A recovery-oriented model is utilized. The model includes a peer support specialist who works with the team to mentor and remove barriers to successful treatment for the client. Clients are referred from Macomb County Community Mental Health, DHS, and private insurance companies. Summary of Position The primary responsibility of a Peer Support Specialist is to mentor and work with the client to remove barriers to successful treatment recovery. The Peer Support Specialist will work with the consumer and treatment team in deciding what their role in the client's recovery will be. The Peer support specialist will: Complete the first part of the intake with clients, work with therapists in group therapy sessions, lead support groups, make phone calls to remind clients of their appointments with the therapists and psychiatrist and help to get them to their appointments if necessary, help to call clients who missed appointments to try and engage them back to therapy. The peer support specialist serves as a liaison to find and help access resources and other social service agencies for the client. The peer support specialist works to assist others with similar experiences by sharing their personal recovery stories and empowering individuals to work towards their own life goals. The peer support specialist teaches goal setting, problem solving and symptom management skills. Competencies Organizational skills, good verbal and written communication. Ability to work in a team. Cultural competence. Knowledge and personal understanding of addiction and recovery. Has been in recovery for at least 1 year. Computer skills. Qualifications Must complete the state mandated training and be certified to deliver services. Valid Michigan Driver's License, appropriate insurance and use of own vehicle. Must be in sustained recovery for at least 3 years. Demonstrate a strong commitment to promoting recovery through mentorship, removing obstacles and barriers to recovery, assisting individuals in their recovery journey in the community and accept that there are many paths an individual can take to recovery. Needs to follow the peer support specialist code of ethics. Environment Job requires non-traditional work hours, in the office and community. Job requires a flexible schedule. Job incudes working with consumers who may show aggression or have behavioral outbursts. Credentialing and Privileging The Peer Support Specialist must be under the supervision of a limited or fully licensed professional. The Peer Support Specialist must comply with all applicable licensing rules, accreditation standards, code of ethics, federal Medicaid regulations and policies and Judson Center's policies and procedures. All Peer Support Specialist must be trained and certified by the State of Michigan This description is intended to describe the type and level of work being performed by a person assigned to this job. It is not an exhaustive list of all duties and responsibilities of a person so classified. The employee is expected to adhere to all company policies and perform other duties as assigned for the good of the consumers, the program, the department and the agency.

In a manner consistent with compliance and regulatory requirements, responds to agent's inquiries via multi-media factors including inbound/outbound calls. This position is the liaison between our external agents and our Agency Operations Department and requires system, product and insurance industry knowledge. This role is the face of Gerber Life to our external partners, requiring this role to be the expert on all things Gerber Life Agency to our experts (the external Agents) in the insurance industry. Responsibilities What you will do: Agent Interaction: Handles agent/agency inquiries on inbound/outbound calls in a positive and professional manner consistent with compliance and regulatory requirements. Utilizes knowledge of insurance products and features, including compliance and underwriting requirements and competitive positioning to provide guidance to external agents. This includes but is not limited to processing payments on policies and agent debt, escalations, form submission, policy corrections and licensing updates. Licensing & Contracting: Answers agent inquiries involving various licensing and contracting concerns. Must have a clear understanding of the contracting process, paperwork, state specific back-dating guidelines and pre appointment states. Reviews various systems to determine status and troubleshoots issues while working collaboratively with Licensing and Contracting Team. Commissions: Answers agent inquiries involving commission schedules, payment cycles, system issues involving commission payments, and reversals of premium creating chargebacks to agent commission. Must have a clear understanding of commissions, commission guidelines and commission statements and be able to work collaboratively with Commissions Team. Collaboration: Plays a critical role in the day-to-day functions of Agency Operations by interacting with agents and several areas of the company. Must have the ability to work and communicate with New Business (edits, application processing, etc.), Corporate Records (scanning and processing of documents, etc), Underwriting (UW worksheets, UW edits, UW guidelines and processing times), Accounting/Finance (processing times, billing, accounting guidelines, bill date changes, payment processing) and Policy Administration (cancellations, processing times, policy provisions, policy guidelines, admin charges). Support: Supports other Agency areas by completing administrative tasks including but not limited to creating vendor codes, updating spreadsheets/reporting, testing and additional related project and program work as assigned. Application Completion: Initiates applications over the phone with external agents and their customers. As a licensed Agent, completes the Gerber Life Application with the customer, while providing guidance, reassurance and product support throughout. Performs other duties as assigned. Complies with all policies and standards. Qualifications High School Diploma - Required Contact center experience and knowledge considered a plus - Preferred Insurance industry experience and knowledge considered a strong advantage - Preferred Excellent knowledge of all required systems: SalesForce, Agent Portal, Licensing Portal, UWWB, Lipgloss, AID and Onbase - Preferred Must have the ability to multitask and troubleshoot complex situations - Required Typing - 30 w.p.m - Required Work Setting/Position Demands: Works in an office setting and remains in a stationary position for long periods of time while working at a desk, on a computer or with other standard office equipment, or while in meetings. Requires the ability to verbally communicate and exchange accurate information to customers and associates on a regular basis. Requires visual acuity to read and interpret a variety of correspondence, procedures, reports and forms via paper and electronic documents, visual inspection involving small defects; small parts, and/or operation of machinery (including inspection); using measurement devices continuously. Visual acuity is required to determine accuracy, neatness, and thoroughness of work assigned. Requires the ability to prepare written correspondence, reports and forms using prescribed formats and conforming to rules of punctuation, grammar, diction, and style on a regular basis. Requires the ability to apply principles of logical thinking to define problems, collect data, establish facts, and draw valid conclusions Performs substantial movement of wrists, hands, and fingers for continuous computer work. Extended hours required during peak workloads or special projects/events. Associate must be able to travel via car Occasional after-hours work needed Routine and/or extended after hours work needed Travel Requirements: 0% travel We can recommend jobs specifically for you! Click here to get started.

If you are an internal associate, please login to Workday and apply through Jobs Hub. Job PurposeJackson's Strategic Support Program (SSP) is designed to create a talent pipeline, providing on-demand staffing to various departments and teams within our organization. As a Strategic Support Associate (SSA), you'll join our talented population of associates, performing critical daily business support functions which directly impact customer satisfaction. This flexible, part-time role lets you build your own schedule and pays a competitive hourly rate of $14.00. Whether you're starting your career or looking to accelerate your professional skillset, this position offers plentiful opportunities to learn and grow within a fast-paced environment. Investing in your professional development is a top priority and we offer many resources to support long-term career growth. Our two convenient locations in East Lansing and Lansing provide a modern, professional environment to connect with others and build your network.Essential Responsibilities Ability to perform office support duties and provide business operations support. Demonstrate a willingness to learn. Work well independently and within a team. Exhibit good time management skills in a high-volume, fast-paced environment. Answer inbound calls from internal or external customers and/or make outbound calls to customers. Multi-task effectively, navigating multiple computer applications and systems. Follow detailed written procedures and step-by-step processes. Demonstrate good verbal and written communication skills. Act professionally in the workplace. Display problem solving skills. Organize work efficiently and prioritize tasks. Other Duties Performs other duties and/or projects as assigned. Knowledge, Skills and Abilities Shifts offered from 6:30am-7pm, Monday-Friday and 6:30am-1pm Saturday. Minimum requirement of 18 hours per week, maximum 29. Duration of individual shift segments must be a minimum of two hours and weekly availability must include two segments of at least three hours. First week availability requires a four hour duration for orientation. Schedules must remain unchanged for the first 45 days of employment. Self-driven schedules based on your unique availability, with changes allowed up to 24 hours in advance. Qualifications H.S. Diploma or equivalent required. Experience in the fields of accounting, finance, IT, math or other business related field preferred. Basic knowledge of MS Windows environment and MS Office Applications required. Perform clerical/office duties, including data entry skills required. Ability to type 35 words per minute required. Jackson is proud to be an equal opportunity workplace. The Company subscribes to and endorses federal and state laws and regulations relating to equal employment opportunity for all persons without regard to race, color, religion, gender, age, national origin, legally-recognized disability, marital status, legally-protected medical condition, citizenship, ancestry, height, weight, sexual orientation, veteran status, or any other factor not related to the needs of the job. The Company is committed to a policy of equal opportunity. Company facilities and campuses are tobacco-free environments.