Senior Support Specialist jobs at Boston Mutual Life Insurance - 34 jobs

Chubb's Global End User Services (EUS) organization is relentlessly focused on driving and improving the end user experience globally thru technology programs, deliveries and innovative solutions. With an extreme focus on the end user and a drive for excellence, the organization owns and oversees activities that support new ways of working to help improve productivity and simplify the technology experience. We are looking for a Site Support Analyst to assist employees, new hires and contractors with technical issues related to their PC's, mobile devices, and peripherals. The role holder will support hardware and software issues as well as upgrades related to desktop technology, will help develop, implement and enforce policies and procedures related to end user technology and will have excellent customer service skills and a positive attitude. Key Responsibilities: Troubleshoot and remediate PC/peripheral/mobile device hardware and software issues and incidents related to internal and external applications including all Microsoft products. Support users in their use of printers, digital scanners, smart devices, meeting room scheduling and video conferencing technology Train and guide staff on hardware and software usage Ensure patch compliance for PCs Support of training and meeting room hardware as well as supporting users in scheduling and executing meetings and conference calls Process help desk tickets for employees and contractors Support end users both physically in the office as well as working remotely Configure and build hardware; install and configure software based on user service requests Document resolution to desktop issues, propose solutions to root cause problems Maintain hardware and surplus inventories and processes associated with receiving, processing, and tracking incoming and outgoing equipment Interact with 3rd party vendors to drive and resolve specific technical problems Respond to incidents by phone, chat or email in a timely manner Take ownership of role related tasks Manage new hire setups, including coordination and configuration of equipment Assist with new hire orientations and onboard new users from a technology perspective Demonstrate a high level of professionalism, interpersonal skills, and team-oriented attitude Demonstrate active listening skills with ability to act with sensitivity and empathize with end user's situation Document resolutions to desktop issues and propose solutions to root cause problems Identify opportunities to improve, automate, or simplify processes or systems Serve as a key contact and representative of IT for projects and initiatives such as: Office Moves and Real Estate Initiatives Hardware Refreshes Major Software Roll Outs Desktop Migrations Security Implementations and Compliance issues Standardization of End User Services to align the EUS catalogue of services globally. Train and guide staff on hardware and software usage Document resolution to desktop issues, propose solutions to root cause problems. Interact with 3rd party vendors to drive and resolve specific technical problems. Identify opportunities to improve, automate, or simplify processes or systems. Experience/Qualifications Strong understanding of PC hardware skills and an interest and eagerness in technology and support for end users Can work independently or with a team Microsoft Certified Desktop Support Technician certification a plus Well versed in desktop tools including O365 Knowledge of Mac OS/Apple iOS Experience setting up printers, monitors and IT cabling Some experience with Active Directory beneficial Ability to document processes and procedures Superior customer service and interpersonal skills Ability to effectively communicate about technology Excellent oral and written communication skills The pay range for the role is $62,200 to $105,800. The specific offer will depend on an applicant's skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program. Chubb offers a comprehensive benefits package, more details on which can be found on our careers website. The disclosed pay range estimate may be adjusted for the applicable geographic differential for the location in which the position is filled.

About Acrisure A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together, we connect clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services - and more. In the last twelve years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in more than 20 countries. Acrisure was built on entrepreneurial spirit. Prioritizing leadership, accountability, and collaboration, we equip our teams to work at the highest levels possible. Job Summary: We're seeking a strategic and collaborative ITSM Specialist to lead the transformation of our IT service organization's self-service capabilities. This senior individual contributor will play a pivotal role in evolving our current incident-focused model into a unified, customer-centric experience that integrates federated knowledge, AI-driven interfaces, and automation. Partnering across teams, this role will guide the design and governance of a single point of contact for users, ensuring alignment with business goals and delivering measurable improvements in service delivery. With a strong foundation already in place this is a unique opportunity to shape the future of IT service management and potentially influence enterprise-wide service strategies. Essential Duties and Responsibilities: Evaluate, recommend, and help develop AI interface solutions for service delivery, while continuously monitoring virtual agent performance and recommending tuning strategies to optimize user experience and automation outcomes. Oversee automation initiatives to streamline incident and request fulfillment, using data analysis to identify opportunities for improvement and collaborating with service owners to ensure catalog accuracy and relevance. Promote customer-centric design principles across all service workflows, conducting usability testing, gathering user feedback through workshops and interviews, and refining service offerings through retrospectives and continuous iteration. Develop and maintain governance frameworks to ensure alignment with business goals, working closely with stakeholders across HR, finance, and other departments to support cross-functional service integration and enterprise-wide consistency. Monitor and report on self-service adoption, performance, and user satisfaction, using metrics and feedback loops to drive innovation and inform strategic decisions. Partner with knowledge management teams to curate, federate, and maintain content, ensuring that federated knowledge is accurate, searchable, and aligned with service delivery goals. Build and maintain strong relationships with business stakeholders, championing a culture of self-service and digital-first support while aligning initiatives with SLAs, OLAs, and business impact priorities. Create and maintain documentation for self-service processes and standards, including templates, playbooks, and internal guides that support onboarding, training, and consistent service delivery. Lead pilots and proof-of-concept initiatives for new self-service tools and features, coordinating with cross-functional teams to validate solutions and promote adoption through targeted communication plans and internal campaigns. Promote innovation through continuous feedback, experimentation, and collaboration, ensuring that self-service capabilities evolve in response to user needs, business goals, and emerging technologies. Provide collaborative support across ITSM process areas, including active participation in major incident management, quality assurance, knowledge management, and change management efforts to ensure consistent service delivery and operational excellence. This description is not meant to be all-inclusive and may be modified from time to time at the discretion of management. Requirements: Ability to quickly respond to changes in business scenarios, projects, and resources, adapting positively and promptly. Ability to cut through ambiguity and remain flexible and calm in the face of uncertainty and stress. Excellence in decision-making, consensus building, and conflict management. Strong sense of urgency, ownership, and willingness to go above and beyond. Strong influencing and relationship management skills. Excellent technical writing ability Education/Experience: Bachelor's Degree with an Information Technology emphasis strongly preferred. Significant experience within a complex IT environment. Hands-on experience with ServiceNow Service Catalog. #LI-CH1 Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership. Why Join Us: At Acrisure, we're building more than a business, we're building a community where people can grow, thrive, and make an impact. Our benefits are designed to support every dimension of your life, from your health and finances to your family and future. Making a lasting impact on the communities it serves, Acrisure has pledged more than $22 million through its partnerships with Corewell Health Helen DeVos Children's Hospital in Grand Rapids, Michigan, UPMC Children's Hospital in Pittsburgh, Pennsylvania and Blythedale Children's Hospital in Valhalla, New York. Employee Benefits We also offer our employees a comprehensive suite of benefits and perks, including: Physical Wellness: Comprehensive medical insurance, dental insurance, and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time. Mental Wellness: Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription. Financial Wellness: Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs. Family Care: Paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage. … and so much more! This list is not exhaustive of all available benefits. Eligibility and waiting periods may apply to certain offerings. Benefits may vary based on subsidiary entity and geographic location. Acrisure is an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status. Applicants may request reasonable accommodation by contacting ******************* . California Residents: Learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy. Recruitment Fraud: Please visit here to learn more about our Recruitment Fraud Notice. Welcome, your new opportunity awaits you.

Job DescriptionAbout The Strickland Group: The Strickland Group is a family-driven, vision-first financial services agency helping families protect and build wealth through life insurance and retirement solutions. This is a 100% commission, remote role with flexible hours, mentorship, and a clear path to agency ownership. You'll meet with warm leads, uncover needs, present options, and help clients put protection in place. Training is provided; no experience required, but strong work ethic, coachability, and a desire to grow are musts.

at Middlesex Federal Savings IT and Third Party Support Specialist Middlesex Federal Savings, F.A. Davis Square, Somerville *This is a full-time onsite position with some occasional remote flexibility. Middlesex Federal Savings is seeking an IT and Third Party Support Specialist to support the Bank's IT operations, focusing on vendor management, user access administration, and general IT support. The IT and Third Party Support Specialist will coordinate third-party vendor relationships, manage user accounts and security protocols, and provide hands-on assistance for hardware, software, and network issues. Strong organizational, communication, and project management skills are essential, as is the ability to collaborate with both technical and non-technical colleagues. IT and Third Party Support Specialist Qualifications and Skills: Familiarity with IT security best practices, especially user access management and authentication Experience with vendor management and third-party service coordination Working knowledge of common operating systems (Windows), basic networking and standard hardware (workstations, mobile devices, printers) Strong organizational and project management skills; able to prioritize tasks and adapt quickly to changing priorities Excellent verbal and written communication skills; able to explain technical concepts to non-technical users Ability to work independently and as part of a small, collaborative team Interest in learning about new technologies, including AI applications in financial services College degree or equivalent industry experience Willingness to take ownership of tasks, escalate issues appropriately, and maintain a customer-service mindset Proactive problem-solver who is comfortable with ambiguity and can operate confidently without detailed instructions Why You Should Apply Small, collaborative environment Competitive salary and excellent benefits package, including paid time off Excellent training opportunities IT and Third Party Support Specialist Job Responsibilities Coordinate the Bank's third-party vendor management program, including performance monitoring and relationship management Manage user access, including account provisioning and deprovisioning, ensuring role-based access and compliance with security protocols Provide general IT support across the organization, troubleshooting hardware, software, and network issues Assist with maintaining IT security protocols and ensuring compliance with Bank policies and regulatory requirements Prepare and present quarterly reports on vendor management and user access to senior management Collaborate with the IT department and third-party IT consultants to address system performance, implement improvements, and support network operations Support the IT help desk and provide hands-on assistance to colleagues as needed About Middlesex Federal Savings, F.A. Middlesex Federal Savings is a full-service community bank headquartered in Davis Square Somerville, Massachusetts. It was established in 1890 as West Somerville Cooperative Bank. More than 130 years later, Middlesex Federal has grown from its modest beginnings. Established with only $840.20 in assets, Middlesex Federal is now a thriving community bank with more than $710 million in assets. Middlesex Federal employs a staff committed to the community and to our customers' needs. As active members of the community, our employees understand our customers' banking needs because they share those needs. The longevity of our staff allows Middlesex Federal to cater to our customers' banking business in a personal way, serving customers as individuals often known by name. You will always find that at Middlesex Federal Savings "We're here to help". Middlesex Federal Savings is an equal opportunity employer, dedicated to building an inclusive and diverse workforce. #INDMFS

OBJECTIVE Specialist, IT Service Management Objective To provide strategic leadership and direction for the establishment, integration, and advancement of IT service management and innovation practices across the Michigan Farm Bureau Family of Companies (MFBFoC). To ensure that information technology services and operations align with enterprise goals, support business transformation, and promote a culture of operational excellence and continuous improvement. To oversee the design, governance, and optimization of service management frameworks, ensuring the consistent delivery of reliable, secure, and efficient IT services. To lead innovation initiatives that evaluate and implement emerging technologies, such as automation and artificial intelligence, that enhance business capability, service quality, and user experience. RESPONSIBILITIES Specialist, IT Service Management Responsibilities Design, implement, and sustain culturally aligned and process-driven service management frameworks that ensure consistent, high-quality service delivery. Develop and maintain service management standards, policies, and performance metrics to promote accountability, informed decision-making, and visibility into service health. In conjunction with the Enterprise Architecture Team, lead the identification, evaluation, and piloting of emerging technologies, including automation, artificial intelligence, and advanced service platforms. Build strong partnerships with internal teams and external vendors to manage proofs of concept, evaluate business value, and ensure the sustainable adoption of new technologies. QUALIFICATIONS Specialist, IT Service Management Qualifications Required Bachelor's degree in Business, Information Technology, Engineering, or related field required or equivalent experience may be considered. 10+ years of progressive experience in service management, operations, and\or technology leadership roles. 5+ years driving organizational transformation. Professional certifications such as ITIL Expert/Managing Professional, PMP, Lean Six Sigma Black Belt, or equivalent. Proven track record of successfully leading large-scale service transformation or innovation programs. Deep expertise in service management frameworks (ITIL, COBIT, or similar) and improvement methodologies (Lean, Six Sigma, Agile). Strong understanding of emerging technologies including cloud platforms, automation, AI/ML, and their applications in service delivery. Ability to navigate ambiguity, set strategic direction, and execute with discipline. Excellent stakeholder management skills with experience influencing senior executives and cross-functional teams. Valid driver license with an acceptable driving record required. Preferred General knowledge of insurance company operations is preferred. Designations in insurance and information technology or related coursework preferred. Note: Farm Bureau offers a full benefit package including medical, dental, vision, and 401K. PM19

Why AAA Life AAA Life is a respected and trusted American brand that has been focusing on Life Insurance and Annuity Products since 1969. At AAA Life we have over 1.8 million policies where we take pride in earning the trust of our policyholders who understand our promise to be there for them - and their families - when we're needed most. By joining the AAA Life team, you are joining a company that genuinely cares about helping each other, with a devotion to protect the lives of those around us. We embrace a diverse, equitable, inclusive culture where all associates can feel a sense of belonging and use their unique talents and perspective to influence, innovate, motivate, and thrive. The Claims Support Analyst will conduct audits of claim files, respond to customer inquiries, and service related issues, first line support on escalated claims. Assist with workflow management and aid in the process of developing training and documentation. Responsibilities How You'll Work Work Solution: Hybrid Relocation Eligibility: Available What You'll Do Performs quality audit of claim files (paid, pended, and denied by staff) to ensure adherence to process, procedures, and regulatory compliance within scope of authority. Preforms Quality reviews of phone call, payments, letters, service recovery tickets, etc. Assist with training and the development of training. Prepares responses involving complex matters on customer inquiries Responses are oral and written for various audiences (Department of Insurance, Customers, Attorney's, etc). Acts as a mentor on claim matters to aid in the development and training of existing staff, to improve quality, judgment skills, decision making abilities, and productivity based on audit results. Ensure training needs for the department are fulfilled and documentation exists for all processes. May audit telephone calls and claim files to assist with quality program and ongoing development of staff. Identifies improvements to correspondence, claim analysis and adjudication process based on philosophies and procedures. Collaborate with Claims Manager and Business partners as necessary when pursuing resolution of areas needing improvement. Identifies system enhancement needs to reduce manual processing. Assists with the design, creation and delivery of training materials in a variety of media or instructional delivery methodologies. Special emphasis should be given to regulatory guidelines. Approves claim payments and denials within scope of authority. Primary contact for vendors of claims department. Participates on project teams and works effectively with departments involved. Qualifications Qualifications Bachelor's degree preferred or equivalent experience FLHC Designation Completion within 36 months of job acceptance #LI-Hybrid While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands to finger, handle, or feel, talk, hear and concentrate. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodation will be made for otherwise qualified applicants as needed to enable them to fulfill these requirements. We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Job DescriptionAbout The Strickland Group: The Strickland Group is a family-driven, vision-first financial services agency helping families protect and build wealth through life insurance and retirement solutions. This is a 100% commission, remote role with flexible hours, mentorship, and a clear path to agency ownership. You'll meet with warm leads, uncover needs, present options, and help clients put protection in place. Training is provided; no experience required, but strong work ethic, coachability, and a desire to grow are musts.

About Acrisure A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together, we connect clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services - and more. In the last twelve years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in more than 20 countries. Acrisure was built on entrepreneurial spirit. Prioritizing leadership, accountability, and collaboration, we equip our teams to work at the highest levels possible. Job Summary: We're looking for a proactive Associate Field Service Desk Technician to manage high-priority tickets, support VIP users, and assist with technical projects. This role involves advanced troubleshooting across multiple systems, strong collaboration, and educating end users on technology tools. The ideal candidate delivers excellent customer service, meets performance targets, and helps improve support processes. Responsibilities: Handles higher priority tickets, VIP issue, and assigned Projects. Assist with Major Incident and Problems for Tier 1.5 support when needed. Goes above and beyond for customer satisfaction ie. top CSAT scores for. performance. Aligns as subject matter expert for Support Tier 1.5 ie. MDM, EUC, Voice, Email, Security, Networking, Datacenter/Cloud. Manage printer and scanner setup, including troubleshooting issues with title and closing document printing. Validate that each office maintains a stable connection to title production servers and shared resources. Support standardization initiatives and assist with IT integration activities. Participate in IT setup and technology deployment for new office openings. Participate in IT-related tasks for office or campus decommissions, including secure decommissioning of hardware, data migration, and removal of network access. Serve as an IT contact for site transitions, collaborating with facilities and business leadership. Travel as needed to support office openings, decommissions, and system integration projects; may require occasional overnight stays. Assist with the deployment and recovery of end user devices. Collaborates with TechOps to diagnosis and resolve outstanding issues. Effectively meets SLAs and Q&A best practices for resolving incidents. Consistent top performer in tickets/task closures for Support. Responds in a timely fashion to business concerns. Reports Outstanding/Ongoing issues to Manager. Respond to customer issues via phone, email, chat, and within ticketing system. Maintain communication and status of trouble tickets submitted by clients from initial communications to continued follow-ups. Ability to communicate technical details to clients of diverse technical background. Provide documentation based on customer interaction within ticketing system. Contribute to a growing knowledge base. Troubleshoot, repair, maintain, install, and manage desktop, laptop, and mobile computing devices. Troubleshoot, test, and modify computer software including title production software (e.g., RamQuest, SoftPro). Basic troubleshooting of local and wide-area networks, phone system, and servers. Escalate issues that are of higher difficulty to the next tier of support. Support IT projects that require interaction with customers as needed. Educate customers on technical topics and Acrisure systems. Identify gaps and help develop processes to mitigate it. This description is not meant to be all-inclusive and may be modified from time to time at the discretion of management. Education and/or Experience: Associates degree or the recognized equivalent in education and experience. Bachelor's degree preferred. Minimum three years of experience in MIS, systems or information technology field required. Microsoft and M365 certifications desired. Computer Skills: Strong understanding of Windows desktop operating systems. Familiarity with Active Directory, Azure Active Directory, Microsoft Server operating systems, all supported Microsoft Office versions, Exchange Servers, and Exchange Online. Familiarity with M365 Familiarity with Apple desktop operating systems. Experience with managing Android and IOS devices, specifically with setting up and maintaining email access. Demonstrate an understanding of layer 1, 2 and 3 networking concepts as well as VPN. Other Qualifications: Strong customer service skills and experience delivering excellent customer experiences. Must be analytical, organized, and detail oriented with good verbal and written communications skills Must have a high level of problem-solving skills A positive, team-oriented attitude is necessary to deal with a large variety of personalities #LI-CH1 Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership. Why Join Us: At Acrisure, we're building more than a business, we're building a community where people can grow, thrive, and make an impact. Our benefits are designed to support every dimension of your life, from your health and finances to your family and future. Making a lasting impact on the communities it serves, Acrisure has pledged more than $22 million through its partnerships with Corewell Health Helen DeVos Children's Hospital in Grand Rapids, Michigan, UPMC Children's Hospital in Pittsburgh, Pennsylvania and Blythedale Children's Hospital in Valhalla, New York. Employee Benefits We also offer our employees a comprehensive suite of benefits and perks, including: Physical Wellness: Comprehensive medical insurance, dental insurance, and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time. Mental Wellness: Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription. Financial Wellness: Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs. Family Care: Paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage. … and so much more! This list is not exhaustive of all available benefits. Eligibility and waiting periods may apply to certain offerings. Benefits may vary based on subsidiary entity and geographic location. Acrisure is an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status. Applicants may request reasonable accommodation by contacting ******************* . California Residents: Learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy. Recruitment Fraud: Please visit here to learn more about our Recruitment Fraud Notice. Welcome, your new opportunity awaits you.

Morbark LLC located in Winn, Michigan is looking for a Product Specialist - Service. Morbark LLC offers competitive compensation and a variety of benefits including: Health, Dental and Vision Insurance 401k Plan with company match Profit Sharing Paid Vacation and Sick time Paid Holidays Tuition reimbursement

If you are an internal associate, please login to Workday and apply through Jobs Hub. Job PurposeJackson's Strategic Support Program (SSP) is designed to create a talent pipeline, providing on-demand staffing to various departments and teams within our organization. As a Strategic Support Associate (SSA), you'll join our diverse population of associates, performing critical daily business support functions which directly impact customer satisfaction. This flexible, part-time role lets you build your own schedule and pays a competitive hourly rate of $14.00. Whether you're starting your career or looking to accelerate your professional skillset, this position offers plentiful opportunities to learn and grow within a fast-paced environment. Investing in your professional development is a top priority and we offer many resources to support long-term career growth. Our two convenient locations in East Lansing and Lansing provide a modern, professional environment to connect with others and build your network.Essential Responsibilities Ability to perform office support duties and provide business operations support. Demonstrate a willingness to learn. Work well independently and within a team. Exhibit good time management skills in a high-volume, fast-paced environment. Answer inbound calls from internal or external customers and/or make outbound calls to customers. Multi-task effectively, navigating multiple computer applications and systems. Follow detailed written procedures and step-by-step processes. Demonstrate good verbal and written communication skills. Act professionally in the workplace. Display problem solving skills. Organize work efficiently and prioritize tasks. Other Duties Performs other duties and/or projects as assigned. Knowledge, Skills and Abilities Shifts offered from 6:30am-7pm, Monday-Friday and 6:30am-1pm Saturday. Minimum requirement of 18 hours per week, maximum 29. Duration of individual shift segments must be a minimum of two hours and weekly availability must include two segments of at least three hours. First week availability requires a four hour duration for orientation. Self-driven schedules based on your unique availability, with changes allowed up to 24 hours in advance. Qualifications H.S. Diploma or equivalent required. Experience in the fields of accounting, finance, IT, math or other business related field preferred. Basic knowledge of MS Windows environment and MS Office Applications required. Perform clerical/office duties, including data entry skills required. Ability to type 35 words per minute required. We don't just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. Jackson is proud to be an equal opportunity workplace. The Company subscribes to and endorses federal and state laws and regulations relating to equal employment opportunity for all persons without regard to race, color, religion, gender, age, national origin, legally-recognized disability, marital status, legally-protected medical condition, citizenship, ancestry, height, weight, sexual orientation, veteran status, or any other factor not related to the needs of the job. The Company is committed to a policy of equal opportunity. Company facilities and campuses are tobacco-free environments.

If you are an internal associate, please login to Workday and apply through My Career. Job PurposeJackson's Strategic Support Program (SSP) is designed to create a talent pipeline, providing on-demand staffing to various departments and teams within our organization. As a Strategic Support Associate (SSA), you'll join our talented population of associates, performing critical daily business support functions which directly impact customer satisfaction. This flexible, part-time role lets you build your own schedule and pays a competitive hourly rate of $14.00. Whether you're starting your career or looking to accelerate your professional skillset, this position offers plentiful opportunities to learn and grow within a fast-paced environment. Investing in your professional development is a top priority and we offer many resources to support long-term career growth. Our two convenient locations in East Lansing and Lansing provide a modern, professional environment to connect with others and build your network.Essential Responsibilities Ability to perform office support duties and provide business operations support. Demonstrate a willingness to learn. Work well independently and within a team. Exhibit good time management skills in a high-volume, fast-paced environment. Answer inbound calls from internal or external customers and/or make outbound calls to customers. Multi-task effectively, navigating multiple computer applications and systems. Follow detailed written procedures and step-by-step processes. Demonstrate good verbal and written communication skills. Act professionally in the workplace. Display problem solving skills. Organize work efficiently and prioritize tasks. Other Duties Performs other duties and/or projects as assigned. Knowledge, Skills and Abilities Shifts offered from 6:30am-7pm, Monday-Friday and 6:30am-1pm Saturday. Minimum requirement of 18 hours per week, maximum 29. Duration of individual shift segments must be a minimum of two hours and weekly availability must include two segments of at least three hours. First week availability requires a four hour duration for orientation. Schedules must remain unchanged for the first 45 days of employment. Self-driven schedules based on your unique availability, with changes allowed up to 24 hours in advance. Qualifications H.S. Diploma or equivalent required. Experience in the fields of accounting, finance, IT, math or other business related field preferred. Basic knowledge of MS Windows environment and MS Office Applications required. Perform clerical/office duties, including data entry skills required. Ability to type 35 words per minute required. Jackson is proud to be an equal opportunity workplace. The Company subscribes to and endorses federal and state laws and regulations relating to equal employment opportunity for all persons without regard to race, color, religion, gender, age, national origin, legally-recognized disability, marital status, legally-protected medical condition, citizenship, ancestry, height, weight, sexual orientation, veteran status, or any other factor not related to the needs of the job. The Company is committed to a policy of equal opportunity. Company facilities and campuses are tobacco-free environments.

As a Service Desk Technician II, you'll act as the primary on-site technical resource for needs surfaced around our Traverse City campus. Working closely alongside the global Service Desk teams, you'll provide intermediate-level support to internal users, handling IT inquiries and resolving issues that require administrative access. As a Level II Technician, you will work closely with the Level I offshore team, mentoring and supporting them in resolving common user issues, while also taking on more complex tasks that require advanced troubleshooting, system access, or a hands-on, physical presence. Ready to get in the driver's seat? Join us! What You'll Do: Provide Level II support for technical issues and service requests, with a focus on timely and effective resolution via ServiceNow. Respond to, and act as the primary owner for, on-site technical support needs assigned via the dedicated on-site support queue. Act as an escalation point for the Level I support team, offering mentorship and guidance to resolve recurring or advanced issues. Perform administrative and system-level tasks that require access unavailable to the Level I team, including troubleshooting and resolving more complex problems. Assist with ensuring internal Knowledge Base dependability, providing feedback or suggestions for new documentation to the Knowledge Management team as needs are identified. Maintain ownership and follow-up of assigned incidents and request backlog, ensuring SLAs are met alongside scheduled team meetings, trainings, and troubleshooting appointments. Collaborate with internal support teams to review, escalate, and resolve issues requiring multiple team dependencies. Assist with hardware and software deployment, setup, and configuration as needed for on-site users. This Might Describe You: 2-4 years of experience in IT support or Service Desk environments. Strong troubleshooting and self-starting abilities, demonstrating comfortability researching new problems for potential fixes. Ability to mentor and collaborate with junior team members, providing guidance and support to the Level I team. Familiarity with ServiceNow or similar IT service management platforms. Strong written and verbal communication skills, with the ability to work effectively in a fast-paced environment. Familiarity with Active Directory, Microsoft Azure, remote desktop support tools, and common network troubleshooting concepts. Experience with IT systems that require administrative access. Ability to work onsite M-F and provide in-person support as needed. Ability to participate in on-call rotation for off hour urgent technical needs. Other Things to Note This role must be worked from onsite in our corporate offices located in Traverse City, Michigan. Familiarity with public company requirements, including Sarbanes Oxley and key regulations, if applicable. For SOX compliant roles, responsible for designing, executing, and documenting internal controls where they have been identified as owners to prevent errors in financial reporting, processes, and business operations. Including attestation to the completeness, accuracy, and compliance of all financial reporting data, where applicable. Say hello to Hagerty Hagerty is an automotive enthusiast brand and the world's largest membership organization. Along with being a best-in-class provider of specialty insurance for enthusiasts, Hagerty is also home to the Hagerty Drivers Foundation, Garage + Social, Hagerty Drivers Club, Marketplace and so much more. Committed to saving driving for future generations, each and every thing Hagerty does is dedicated to the love of the automobile. Hagerty is a rapidly growing company that values a winning culture. We provide meaningful work for and invest in every single team member. At Hagerty, we share the road. We are an inclusive automotive community where all are welcomed, valued and belong regardless of race, gender, age, or car preference. We are united by our shared passion for driving, our commitment to preserve car culture for future generations and our desire to make a positive impact in the world. If you reside in the following jurisdictions: California, Colorado, District of Columbia, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, New Jersey, Ohio, Rhode Island, Vermont, Washington, or Canada please email ********************** for compensation, comprehensive benefits and the perks that set us apart. #LI-Remote US Benefits Overview Canada Benefits Overview UK Benefits Overview If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! US Benefits Overview Canada Benefits Overview UK Benefits Overview If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

We are seeking a self-motivated and detail-oriented IT Support Engineer to join our IT team. This role is ideal for individuals passionate about technology and eager to strive in a career in IT support. You will provide first-line technical assistance to end-users, troubleshoot hardware and software issues, and ensure smooth operation of IT systems. Key Responsibilities: · Respond to user inquiries via phone, email, or ticketing system in accordance with our SLA. · Diagnose and resolve hardware, software, and network issues for desktops, laptops, and mobile devices. · Install, configure, and maintain operating systems and applications. · Assist with user account management (Active Directory, email, permissions). · Document issues and resolutions in the IT ticketing system. · Escalate complex problems to senior level engineers or relevant teams. · Support routine maintenance tasks such as updates, patches, and backups. · Provide basic training, onboarding, and guidance to users on IT tools and best practices. Requirements · Associate degree or equivalent in IT, Computer Science, or related field (bachelor's preferred). · A solid understanding of Windows 11 and/or mac OS environments. · Familiarity with networking concepts (TCP/IP, DNS, DHCP). · Strong problem-solving and communication skills. · Ability to work independently and as part of a team. · Customer-focused attitude and willingness to learn. Preferred Skills: · Experience with ticketing systems (e.g., ServiceNow, Tikit, Jira). · Experience working with Microsoft 365 suite and collaboration tools. · Basic scripting or automation skills (PowerShell, Bash) is a plus. Benefits Medical, Dental & Vision Insurance Health Savings Account, including employer contribution Retirement Plan (401K) with company match Profit Share Bonus Plan Life Insurance Paid Time Off Family Leave Short Term & Long-Term Disability Tuition Reimbursement Wellness Resources, including discounted membership to Lifetime Fitness Generous onsite café Paid holidays Salary Range: $60-70K

Job Description We are seeking a self-motivated and detail-oriented IT Support Engineer to join our IT team. This role is ideal for individuals passionate about technology and eager to strive in a career in IT support. You will provide first-line technical assistance to end-users, troubleshoot hardware and software issues, and ensure smooth operation of IT systems. Key Responsibilities: · Respond to user inquiries via phone, email, or ticketing system in accordance with our SLA. · Diagnose and resolve hardware, software, and network issues for desktops, laptops, and mobile devices. · Install, configure, and maintain operating systems and applications. · Assist with user account management (Active Directory, email, permissions). · Document issues and resolutions in the IT ticketing system. · Escalate complex problems to senior level engineers or relevant teams. · Support routine maintenance tasks such as updates, patches, and backups. · Provide basic training, onboarding, and guidance to users on IT tools and best practices. Requirements · Associate degree or equivalent in IT, Computer Science, or related field (bachelor's preferred). · A solid understanding of Windows 11 and/or mac OS environments. · Familiarity with networking concepts (TCP/IP, DNS, DHCP). · Strong problem-solving and communication skills. · Ability to work independently and as part of a team. · Customer-focused attitude and willingness to learn. Preferred Skills: · Experience with ticketing systems (e.g., ServiceNow, Tikit, Jira). · Experience working with Microsoft 365 suite and collaboration tools. · Basic scripting or automation skills (PowerShell, Bash) is a plus. Benefits Medical, Dental & Vision Insurance Health Savings Account, including employer contribution Retirement Plan (401K) with company match Profit Share Bonus Plan Life Insurance Paid Time Off Family Leave Short Term & Long-Term Disability Tuition Reimbursement Wellness Resources, including discounted membership to Lifetime Fitness Generous onsite café Paid holidays Salary Range: $60-70K

Sun Life U.S. is one of the largest providers of employee and government benefits, helping approximately 50 million Americans access the care and coverage they need. Through employers, industry partners and government programs, Sun Life U.S. offers a portfolio of benefits and services, including dental, vision, disability, absence management, life, supplemental health, medical stop-loss insurance, and healthcare navigation. We have more than 6,400 employees and associates in our partner dental practices and operate nationwide. Visit our website to discover how Sun Life is making life brighter for our customers, partners and communities. Job Description: The opportunity: Member Support Specialists are the face to Sun Life's external clients. The position is accountable for the intake of all telephone calls and inquiries from claimants and policyholders as well as Sun Life's internal claims professionals and Client Relationship Executives. Individuals in this role uphold our commitment to providing the highest level of customer service standards in order to ensure our clients complete satisfaction. How you will contribute: * Will act as the primary contact for our Members and be responsible for answering Customer inquiries and identifying solutions to any problems during peak times as needed. * Support and take ownership of member inquiries and requests through inbound telephone calls. Some inquiries may require research and outbound follow-up. * Inquiries will focus on aspects of the client's group benefits plan. Topics will include details about their eligibility, coverage and claims. * Effectively listen to members and determine the best course of action. Most calls are resolved through well documented processes. * Empathetically assist the member through the claims process. * Provide feedback received from clients, or from your own observations, to identify and drive business changes needed to create an improved client experience. * Achieve productivity, scheduled adherence and quality assurance expectations as well as exude leadership competencies that contribute to a successful team environment. * When not supporting Customer Calls, responsibilities will also include administrative duties which facilitate new claim set up, and management of existing claims within Claim Shared Services * Review STD, LTD, Life, Life Waiver of Premium, Absence Documents * Manage Special Handling Process using instructions which vary for each group * Provide input and recommendations and analysis to management on business process * Emphasize Continuous Improvement, either enhancing the client experience or creating an efficiency. * Assignment of tasks to the appropriate area based on various criteria * Ability to identify complex diagnosis and handle accordingly * Able to meet production goals each day, based on work assigned * Ability to maintain a high level of accuracy when handing assigned work * Respond to all emails, both internal and external, within the required timeframe * May assist in special project work or other duties as defined by the needs of the business * Requires working knowledge of claim processing procedures and system applications * Requires critical thinking skills, high accuracy, quality work products, ability to multi-task and maintain a high production of pace and focus * Must possess appropriate verbal communication skills to address various departments and clients * Effective judgement to use both categories of skills when applicable, as outlined above, to enhance or expedite the client experience What you will bring with you: * Representatives must act with a sense of urgency by being responsive and resolving service issues as quickly as possible * Flexibility in being able to shift between different responsibilities throughout the day, or based on the task at hand * Ability to identify trends based on customer feedback or self-observations in order to drive an improved customer experience * The ability to actively listen to customers, paying attention to their needs, frustrations and suggestions is critical * Manage stressful situations with composed behavior demonstrating empathy and understanding * Demonstrated aptitude in problem solving and thinking "outside the box" * Possess the capability to work effectively in a fast paced environment that demands high energy and passion for customer service * Commitment is required to be flexible, adaptable and motivated to pitch in and support the team's work at all times * Proven record of providing strong and effective customer service * Ambition to continuously learn and develop professionally through feedback and coaching * Solid systems and technology skills * Strong verbal and written communication skills * Proficiency with Windows and Microsoft Applications * Ability to work in a fast pace, high volume and deadline driven environment * Strong working both independently and as part of a team * Bachelor's degree or equivalent work experience preferred Salary Range: $40,600 - $54,800 At our company, we are committed to pay transparency and equity. The salary range for this role is competitive nationwide, and we strive to ensure that compensation is fair and equitable. Your actual base salary will be determined based on your unique skills, qualifications, experience, education, and geographic location. In addition to your base salary, this position is eligible for a discretionary annual incentive award based on your individual performance as well as the overall performance of the business. We are dedicated to creating a work environment where everyone is rewarded for their contributions. Not ready to apply yet but want to stay in touch? Join our talent community to stay connected until the time is right for you! We are committed to fostering an inclusive environment where all employees feel they belong, are supported and empowered to thrive. We are dedicated to building teams with varied experiences, backgrounds, perspectives and ideas that benefit our colleagues, clients, and the communities where we operate. We encourage applications from qualified individuals from all backgrounds. Life is brighter when you work at Sun Life At Sun Life, we prioritize your well-being with comprehensive benefits, including generous vacation and sick time, market-leading paid family, parental and adoption leave, medical coverage, company paid life and AD&D insurance, disability programs and a partially paid sabbatical program. Plan for your future with our 401(k) employer match, stock purchase options and an employer-funded retirement account. Enjoy a flexible, inclusive and collaborative work environment that supports career growth. We're proud to be recognized in our communities as a top employer. Proudly Great Place to Work Certified in Canada and the U.S., we've also been recognized as a "Top 10" employer by the Boston Globe's "Top Places to Work" for two years in a row. Visit our website to learn more about our benefits and recognition within our communities. We will make reasonable accommodations to the known physical or mental limitations of otherwise-qualified individuals with disabilities or special disabled veterans, unless the accommodation would impose an undue hardship on the operation of our business. Please email ************************* to request an accommodation. For applicants residing in California, please read our employee California Privacy Policy and Notice. We do not require or administer lie detector tests as a condition of employment or continued employment. Sun Life will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including applicable fair chance ordinances. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Job Category: Claims - Life & Disability Posting End Date: 01/02/2026

Sun Life U.S. is one of the largest providers of employee and government benefits, helping approximately 50 million Americans access the care and coverage they need. Through employers, industry partners and government programs, Sun Life U.S. offers a portfolio of benefits and services, including dental, vision, disability, absence management, life, supplemental health, medical stop-loss insurance, and healthcare navigation. We have more than 6,400 employees and associates in our partner dental practices and operate nationwide. Visit our website to discover how Sun Life is making life brighter for our customers, partners and communities. Job Description: The opportunity: Member Support Specialists are the face to Sun Life's external clients. The position is accountable for the intake of all telephone calls and inquiries from claimants and policyholders as well as Sun Life's internal claims professionals and Client Relationship Executives. Individuals in this role uphold our commitment to providing the highest level of customer service standards in order to ensure our clients complete satisfaction. How you will contribute: Will act as the primary contact for our Members and be responsible for answering Customer inquiries and identifying solutions to any problems during peak times as needed. Support and take ownership of member inquiries and requests through inbound telephone calls. Some inquiries may require research and outbound follow-up. Inquiries will focus on aspects of the client's group benefits plan. Topics will include details about their eligibility, coverage and claims. Effectively listen to members and determine the best course of action. Most calls are resolved through well documented processes. Empathetically assist the member through the claims process. Provide feedback received from clients, or from your own observations, to identify and drive business changes needed to create an improved client experience. Achieve productivity, scheduled adherence and quality assurance expectations as well as exude leadership competencies that contribute to a successful team environment. When not supporting Customer Calls, responsibilities will also include administrative duties which facilitate new claim set up, and management of existing claims within Claim Shared Services Review STD, LTD, Life, Life Waiver of Premium, Absence Documents Manage Special Handling Process using instructions which vary for each group Provide input and recommendations and analysis to management on business process Emphasize Continuous Improvement, either enhancing the client experience or creating an efficiency. Assignment of tasks to the appropriate area based on various criteria Ability to identify complex diagnosis and handle accordingly Able to meet production goals each day, based on work assigned Ability to maintain a high level of accuracy when handing assigned work Respond to all emails, both internal and external, within the required timeframe May assist in special project work or other duties as defined by the needs of the business Requires working knowledge of claim processing procedures and system applications Requires critical thinking skills, high accuracy, quality work products, ability to multi-task and maintain a high production of pace and focus Must possess appropriate verbal communication skills to address various departments and clients Effective judgement to use both categories of skills when applicable, as outlined above, to enhance or expedite the client experience What you will bring with you: Representatives must act with a sense of urgency by being responsive and resolving service issues as quickly as possible Flexibility in being able to shift between different responsibilities throughout the day, or based on the task at hand Ability to identify trends based on customer feedback or self-observations in order to drive an improved customer experience The ability to actively listen to customers, paying attention to their needs, frustrations and suggestions is critical Manage stressful situations with composed behavior demonstrating empathy and understanding Demonstrated aptitude in problem solving and thinking “outside the box” Possess the capability to work effectively in a fast paced environment that demands high energy and passion for customer service Commitment is required to be flexible, adaptable and motivated to pitch in and support the team's work at all times Proven record of providing strong and effective customer service Ambition to continuously learn and develop professionally through feedback and coaching Solid systems and technology skills Strong verbal and written communication skills Proficiency with Windows and Microsoft Applications Ability to work in a fast pace, high volume and deadline driven environment Strong working both independently and as part of a team Bachelor's degree or equivalent work experience preferred Salary Range: $40,600 - $54,800 At our company, we are committed to pay transparency and equity. The salary range for this role is competitive nationwide, and we strive to ensure that compensation is fair and equitable. Your actual base salary will be determined based on your unique skills, qualifications, experience, education, and geographic location. In addition to your base salary, this position is eligible for a discretionary annual incentive award based on your individual performance as well as the overall performance of the business. We are dedicated to creating a work environment where everyone is rewarded for their contributions. Not ready to apply yet but want to stay in touch? Join our talent community to stay connected until the time is right for you! We are committed to fostering an inclusive environment where all employees feel they belong, are supported and empowered to thrive. We are dedicated to building teams with varied experiences, backgrounds, perspectives and ideas that benefit our colleagues, clients, and the communities where we operate. We encourage applications from qualified individuals from all backgrounds. Life is brighter when you work at Sun Life At Sun Life, we prioritize your well-being with comprehensive benefits, including generous vacation and sick time, market-leading paid family, parental and adoption leave, medical coverage, company paid life and AD&D insurance, disability programs and a partially paid sabbatical program. Plan for your future with our 401(k) employer match, stock purchase options and an employer-funded retirement account. Enjoy a flexible, inclusive and collaborative work environment that supports career growth. We're proud to be recognized in our communities as a top employer. Proudly Great Place to Work Certified in Canada and the U.S., we've also been recognized as a "Top 10" employer by the Boston Globe's "Top Places to Work" for two years in a row. Visit our website to learn more about our benefits and recognition within our communities. We will make reasonable accommodations to the known physical or mental limitations of otherwise-qualified individuals with disabilities or special disabled veterans, unless the accommodation would impose an undue hardship on the operation of our business. Please email ************************* to request an accommodation. For applicants residing in California, please read our employee California Privacy Policy and Notice. We do not require or administer lie detector tests as a condition of employment or continued employment. Sun Life will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including applicable fair chance ordinances. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Job Category: Claims - Life & Disability Posting End Date: 01/02/2026

Job DescriptionAbout The Strickland Group The Strickland Group is a family-driven, vision-first agency backed by a major national carrier. We combine modern tech, AI-assisted systems, and human connection to change how families protect their future. Our mission is simple: serve people and leave them better than we found them. Why this role is different This isn't a corporate seat - it's a pathway to ownership. You'll build your own business while helping families protect their income, eliminate debt, and create generational wealth. We train you, support you, and help you win - whether part-time or full-time. What You'll Do • Contact warm leads (no cold calling) • Help families find the best protection plans • Develop leadership skills • Build a business with unlimited earning potential What We Look For • Coachable individuals hungry for growth • People who want time, freedom, and purpose • Strong communicators • No experience required (training provided) Earning Potential This is a 100% commission opportunity. Part-time: $35K-$75K. Full-time: $85K-$250K+. Top earners exceed $400K+. We hire nationwide, full-time and part-time. If you're ready to build something meaningful, apply today.

Job Description Peer Support Specialist Macomb Region - Behavioral Health Services Program Reports To: Program Manager Status : Full Time FLSA Status: Non-Exempt/Hourly Judson Center's behavioral health services offer substance abuse therapy, co-occurring services for those with a mental illness. A recovery-oriented model is utilized. The model includes a peer support specialist who works with the team to mentor and remove barriers to successful treatment for the client. Clients are referred from Macomb County Community Mental Health, DHS, and private insurance companies. Summary of Position The primary responsibility of a Peer Support Specialist is to mentor and work with the client to remove barriers to successful treatment recovery. The Peer Support Specialist will work with the consumer and treatment team in deciding what their role in the client's recovery will be. The Peer support specialist will: Complete the first part of the intake with clients, work with therapists in group therapy sessions, lead support groups, make phone calls to remind clients of their appointments with the therapists and psychiatrist and help to get them to their appointments if necessary, help to call clients who missed appointments to try and engage them back to therapy. The peer support specialist serves as a liaison to find and help access resources and other social service agencies for the client. The peer support specialist works to assist others with similar experiences by sharing their personal recovery stories and empowering individuals to work towards their own life goals. The peer support specialist teaches goal setting, problem solving and symptom management skills. Competencies Organizational skills, good verbal and written communication. Ability to work in a team. Cultural competence. Knowledge and personal understanding of addiction and recovery. Has been in recovery for at least 1 year. Computer skills. Qualifications Must complete the state mandated training and be certified to deliver services. Valid Michigan Driver's License, appropriate insurance and use of own vehicle. Must be in sustained recovery for at least 3 years. Demonstrate a strong commitment to promoting recovery through mentorship, removing obstacles and barriers to recovery, assisting individuals in their recovery journey in the community and accept that there are many paths an individual can take to recovery. Needs to follow the peer support specialist code of ethics. Environment Job requires non-traditional work hours, in the office and community. Job requires a flexible schedule. Job incudes working with consumers who may show aggression or have behavioral outbursts. Credentialing and Privileging The Peer Support Specialist must be under the supervision of a limited or fully licensed professional. The Peer Support Specialist must comply with all applicable licensing rules, accreditation standards, code of ethics, federal Medicaid regulations and policies and Judson Center's policies and procedures. All Peer Support Specialist must be trained and certified by the State of Michigan This description is intended to describe the type and level of work being performed by a person assigned to this job. It is not an exhaustive list of all duties and responsibilities of a person so classified. The employee is expected to adhere to all company policies and perform other duties as assigned for the good of the consumers, the program, the department and the agency.

In a manner consistent with compliance and regulatory requirements, responds to agent's inquiries via multi-media factors including inbound/outbound calls. This position is the liaison between our external agents and our Agency Operations Department and requires system, product and insurance industry knowledge. This role is the face of Gerber Life to our external partners, requiring this role to be the expert on all things Gerber Life Agency to our experts (the external Agents) in the insurance industry. Responsibilities What you will do: Agent Interaction: Handles agent/agency inquiries on inbound/outbound calls in a positive and professional manner consistent with compliance and regulatory requirements. Utilizes knowledge of insurance products and features, including compliance and underwriting requirements and competitive positioning to provide guidance to external agents. This includes but is not limited to processing payments on policies and agent debt, escalations, form submission, policy corrections and licensing updates. Licensing & Contracting: Answers agent inquiries involving various licensing and contracting concerns. Must have a clear understanding of the contracting process, paperwork, state specific back-dating guidelines and pre appointment states. Reviews various systems to determine status and troubleshoots issues while working collaboratively with Licensing and Contracting Team. Commissions: Answers agent inquiries involving commission schedules, payment cycles, system issues involving commission payments, and reversals of premium creating chargebacks to agent commission. Must have a clear understanding of commissions, commission guidelines and commission statements and be able to work collaboratively with Commissions Team. Collaboration: Plays a critical role in the day-to-day functions of Agency Operations by interacting with agents and several areas of the company. Must have the ability to work and communicate with New Business (edits, application processing, etc.), Corporate Records (scanning and processing of documents, etc), Underwriting (UW worksheets, UW edits, UW guidelines and processing times), Accounting/Finance (processing times, billing, accounting guidelines, bill date changes, payment processing) and Policy Administration (cancellations, processing times, policy provisions, policy guidelines, admin charges). Support: Supports other Agency areas by completing administrative tasks including but not limited to creating vendor codes, updating spreadsheets/reporting, testing and additional related project and program work as assigned. Application Completion: Initiates applications over the phone with external agents and their customers. As a licensed Agent, completes the Gerber Life Application with the customer, while providing guidance, reassurance and product support throughout. Performs other duties as assigned. Complies with all policies and standards. Qualifications High School Diploma - Required Contact center experience and knowledge considered a plus - Preferred Insurance industry experience and knowledge considered a strong advantage - Preferred Excellent knowledge of all required systems: SalesForce, Agent Portal, Licensing Portal, UWWB, Lipgloss, AID and Onbase - Preferred Must have the ability to multitask and troubleshoot complex situations - Required Typing - 30 w.p.m - Required Work Setting/Position Demands: Works in an office setting and remains in a stationary position for long periods of time while working at a desk, on a computer or with other standard office equipment, or while in meetings. Requires the ability to verbally communicate and exchange accurate information to customers and associates on a regular basis. Requires visual acuity to read and interpret a variety of correspondence, procedures, reports and forms via paper and electronic documents, visual inspection involving small defects; small parts, and/or operation of machinery (including inspection); using measurement devices continuously. Visual acuity is required to determine accuracy, neatness, and thoroughness of work assigned. Requires the ability to prepare written correspondence, reports and forms using prescribed formats and conforming to rules of punctuation, grammar, diction, and style on a regular basis. Requires the ability to apply principles of logical thinking to define problems, collect data, establish facts, and draw valid conclusions Performs substantial movement of wrists, hands, and fingers for continuous computer work. Extended hours required during peak workloads or special projects/events. Associate must be able to travel via car Occasional after-hours work needed Routine and/or extended after hours work needed Travel Requirements: 0% travel We can recommend jobs specifically for you! Click here to get started.