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| Rank | City | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | Englewood Cliffs, NJ | $100,341 | $48.24 |
| 2 | Great Neck, NY | $85,723 | $41.21 |
| 3 | Alpharetta, GA | $80,930 | $38.91 |
| 4 | Providence, RI | $78,756 | $37.86 |
| 5 | Portsmouth, NH | $75,686 | $36.39 |
| Rank | Job title | Average salary | Hourly rate | Job openings |
|---|---|---|---|---|
| 1 | Customer Service Senior Manager | $129,630 | $62 | - |
| 2 | Strategic Accounts Manager | $121,854 | $59 | - |
| 3 | Director, Customer Support | $117,758 | $57 | - |
| 4 | Customer Engagement Manager | $108,500 | $52 | - |
| 5 | Customer Solutions Manager | $108,460 | $52 | - |
| 6 | Client Success Manager | $97,994 | $47 | - |
| 7 | Customer Support Manager | $94,278 | $45 | - |
| 8 | Customer Relations Manager | $73,242 | $35 | - |
| 9 | Customer Account Manager | $67,752 | $33 | - |
| Rank | Company | Average salary | Hourly rate | Job openings |
|---|---|---|---|---|
| 1 | ServiceNow | $138,779 | $67 | 20 |
| 2 | BMC Software | $127,733 | $61 | - |
| 3 | Corporate Software Inc. | $114,361 | $55 | - |
| 4 | ACI Worldwide | $107,777 | $52 | 1 |
| 5 | RCR Technology | $100,077 | $48 | - |
| 6 | Accela | $99,632 | $48 | 1 |
| 7 | eMDs | $98,422 | $47 | 2 |
| 8 | Ultimate Software | $98,192 | $47 | 54 |
| 9 | The Shams Group | $96,046 | $46 | - |
| 10 | ISCS | $94,835 | $46 | - |
| 11 | SailPoint | $94,495 | $45 | - |
| 12 | CEDAR Document Technologies | $93,997 | $45 | - |
| 13 | Fulcrum Technologies | $93,701 | $45 | - |
| 14 | Intranets.com | $91,446 | $44 | - |
| 15 | TurningPoint Global Solutions | $90,769 | $44 | - |
| 16 | Adea Solutions | $89,611 | $43 | - |
| 17 | Amadeus North America, Inc. | $88,610 | $43 | 7 |
| 18 | Newscycle Solutions | $88,233 | $42 | - |
| 19 | TRIRIGA | $84,899 | $41 | - |
| 20 | Enterprise Systems | $74,859 | $36 | 1 |