Boutique manager job description

At CHANEL, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.
Fragrance & Beauty, Assistant Boutique Director:
Be a critical part of our expanding Fragrance & Beauty (F&B) community at CHANEL - “the ultimate House of Luxury.” You will play a leading role in our F&B Boutique located in Newport Beach, CA by driving exceptional client experience through leadership, operational excellence and coaching while demonstrating a passion and curiosity for beauty.

Position Responsibilities:
People Leadership & Development
Key partner to Boutique Director, help to develop and lead team in conjunction with Boutique Director. Assume oversight of the boutique in the Director's absence Successfully lead the team on the sales floor and support in floor coverage by demonstrating and providing superior service to every client, every day Foster a positive working environment that encourages diversity, mutual respect and team collaboration and is free of discrimination and harassment Leverage fluency in product, service and artistry skills to coach and support the team, elevating their skills and expertise to deliver an exceptional client experience
Business Development & Operations
Manage time, establish priorities and delegate effectively in support of Boutique Director. Time spent should be 60% on the Sales Floor and 40% on Back of House operations Responsible for all operations of the sales floor including stock/re-stocking needs, areas of pride, etc Execute all operational responsibilities to ensure effectiveness and efficiencies across the board Operations lead for MMS system, communicating inventory and supply needs to Boutique Director, receiving and checking in inventory, shipping and receiving and damages, etc. Establish and maintain an organized and controlled stock storage system Point person on all Standard Operating Procedures; uphold team to all standards and educate as needed Establish relationships with key corporate partners for ongoing operational support and day to day needs Key part in annual inventory reporting with partnership from the store team Assist Boutique Director in all event planning, coordination, orchestration and execution
Client Experience
Assist with creating a culture of service; provide a unique and memorable in store and after sales experience to every client, every day and at every point of sale Foster a culture of building relationships and personalizing client experiences Uphold an omni-channel mindset to directly benefit the client, producing a seamless experience from in-store to online and vice versa Co-ownership of all brand image, hygiene standards and visual merchandising requirements Attend seasonal seminars hosted by Education Executives and corporate meetings

You Are Energized By:
Working in a highly collaborative retail environment Have a passion to build long lasting relationships Make things beautiful by providing the ultimate experience in store Shows fearless curiosity and has a willingness to learn and develop others

Position Requirements:
Bachelor's degree preferred, High School diploma or GED required 3+ years of leadership sales experience in a retail luxury environment and/or operational role preferred Strong organizational and communication skills Detail oriented and operationally savvy Ability to coach and lead Ability to handle multiple tasks and meet tight deadlines concurrently Must have flexible schedule with the ability to work late nights, weekends and some holidays Ability to lift-up to 10-20 pounds and stand for extended periods of time throughout the day