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Box office assistant skills for your resume and career

Updated January 8, 2025
2 min read
Below we've compiled a list of the most critical box office assistant skills. We ranked the top skills for box office assistants based on the percentage of resumes they appeared on. For example, 34.5% of box office assistant resumes contained customer service as a skill. Continue reading to find out what skills a box office assistant needs to be successful in the workplace.

15 box office assistant skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how box office assistants use customer service:
  • Delivered outstanding customer service executing financial transaction in accordance with box office policies and procedures.
  • Provided reliable customer services and ensured customers were informed of upcoming plays and events

2. Cash Handling

Here's how box office assistants use cash handling:
  • Implemented cash handling skills ranging from Debit/ Credit, cash, gift cards and coupon transactions.
  • Manage cash handling and reporting working directly with the Box Office Manager and the Business Manager.

3. Administrative Tasks

Here's how box office assistants use administrative tasks:
  • Completed administrative tasks including copying, organizing, and distributing materials.
  • Managed ticket sales and performed administrative tasks.

4. Admission Tickets

Here's how box office assistants use admission tickets:
  • Assisted in the selling of admission tickets to the facility.
  • Sell and collect admission tickets and passes from patrons at entertainment events.

5. Direct Calls

Direct calls are connections established with a previous customer or client, most likely a subscriber.

Here's how box office assistants use direct calls:
  • Responded to telephone inquiries from customers, suppliers and distributors to provide information and direct calls appropriately.
  • Provide general information on incoming calls and direct callers to appropriate individual.

6. Season Ticket Holders

Here's how box office assistants use season ticket holders:
  • Processed ticket orders for season ticket holders, and in person sales.
  • Marketed and renewed season ticket holders tickets for upcoming season.

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7. Cash Drawers

Here's how box office assistants use cash drawers:
  • Trained staff; increased sales; balanced and reconciled cash drawers; etc.
  • Monitored cash drawers and ensured safe deposits into vault.

8. Sales Reports

A sale report also known as the sales analysis report provides an overview of the situation of the sales within a company. It reveals various trends occurring in the sales numbers over a certain period. It also analyses the steps of the sales funnel, projects areas for improvement along with the performance of sales executives.

Here's how box office assistants use sales reports:
  • Executed daily end of day cash-out including running sales reports, reconciling payments, etc.
  • Composed daily cash reports and weekly ticket sales reports on excel spread sheets.

9. Ticket Sales

Ticket sale is the selling of the rights to be a part of a sports event or show. The ticket sale grants each buyer access to the show or event and leaves everyone who isn't buying out of the show. It can also be referred to as the sums of money generated from the sale of tickets for an event or sports show. Over the years, laws have been enacted to prohibit the resale of tickets by unauthorized sellers.

Here's how box office assistants use ticket sales:
  • Answered phone calls and took ticket sales, helped run the box office at performances and settled the accounts each night.
  • Assist in accounting, production and delivery of season tickets, single game ticketing and all other special ticket sales.

10. Provenue

Here's how box office assistants use provenue:
  • Reserved tickets on ProVenue Ticketing computer program, exchanged ticket reservations.
  • Assisted in programming season events through ProVenue Plus software.

11. Quality Customer Service

Here's how box office assistants use quality customer service:
  • Analyzed issues and worked closely with patrons and managers to provide quality customer service and resolutions.
  • Trained other staff for cashier duties with a strong focus on high quality customer service.

12. Facebook

Here's how box office assistants use facebook:
  • Run the Facebook and Twitter accounts for the team, including live game tweets during home games.
  • Promote upcoming events via Facebook, Twitter, posters, and handbills.

13. Season Ticket Orders

Here's how box office assistants use season ticket orders:
  • Assist in managing department wide financials Fulfill and implement season ticket renewals based on a priority point system Allocate season ticket orders

14. POS

POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.

Here's how box office assistants use pos:
  • Maintained POS System monetary deposits during multiple sales transactions daily.
  • Operated a POS cash register for cash, check and credit card transactions with 99% accuracy.

15. Customer Inquiries

Here's how box office assistants use customer inquiries:
  • Answered an average of 20-30 calls per day and including emails by addressing customer inquiries and solving any issues.
  • Opened theater on show nights Manned ticket office and serviced customer inquiries Coordinated with stage crew and actors Other Activities:
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List of box office assistant skills to add to your resume

Box office assistant skills

The most important skills for a box office assistant resume and required skills for a box office assistant to have include:

  • Customer Service
  • Cash Handling
  • Administrative Tasks
  • Admission Tickets
  • Direct Calls
  • Season Ticket Holders
  • Cash Drawers
  • Sales Reports
  • Ticket Sales
  • Provenue
  • Quality Customer Service
  • Facebook
  • Season Ticket Orders
  • POS
  • Customer Inquiries
  • VIP
  • Event Planning
  • Press Releases
  • Customer Complaints
  • Computer Programs
  • Office Tasks
  • Ticket Counts
  • Bank Deposits
  • Group Sales
  • Financial Reports
  • PowerPoint
  • Ticket Orders
  • Multi-Line Phone System
  • Entertainment Events
  • Promotional Projects
  • Credit Card Transactions
  • Customer Issues
  • Customer Relations
  • Ticket Transactions

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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