How to hire a box office associate

How to hire a box office associate, step by step

Here's a step-by-step box office associate hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a box office associate job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new box office associate
• Step 8: Go through the hiring process checklist

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1. Identify your hiring needs

   First, determine the employments status of the box office associate you need to hire. Certain box office associate roles might require a full-time employee, whereas others can be done by part-time workers or contractors.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   Hiring the perfect box office associate also involves considering the ideal background you'd like them to have. Depending on what industry or field they have experience in, they'll bring different skills to the job. It's also important to consider what levels of seniority and education the job requires and what kind of salary such a candidate would likely demand.

   Here's a comparison of box office associate salaries for various roles:

   Type of Box Office Associate	Description	Hourly rate
   Box Office Associate	General office clerks perform a variety of clerical tasks, including answering telephones, typing documents, and filing records.	$6-24
   Clerk	Clerks are responsible for many of the general administrative tasks in the office. They are in charge of manning office telephone lines, managing incoming and outgoing mails, filing paperwork and other needed records, scheduling and documenting meetings, typing out documents when needed, disseminating memos and other official announcements, and keeping an inventory of office equipment and supplies... Show more	$11-18
   General Clerk	General clerks are responsible for a variety of miscellaneous and administrative tasks within an organization. These include answering and transferring calls, sorting and delivering incoming emails, and scheduling appointments... Show more	$12-19

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Customer Service
   • Cash Handling
   • Season Tickets
   • Tessitura
   • POS
   • Ticket Sales
   • Cash Drawers
   • Group Sales
   • Customer Complaints
   • Sales Reports
   • Reconcile Cash
   • Front Desk
   • Computer Software
   • Upselling

   Check all skills

   Responsibilities:

   • Manage operational FedEx relationship through order fulfillment, shipment tracking, and communication with parties involve in shipment transaction.
   • Plan and maintain inventory levels, payroll, accounting and personnel management to ensure operational efficiency and optimal use of resources.
   • Co-Administrate the facility's Facebook page.
   • Work with the public as Cinemark's first point of contact.

3. Make a budget

   Including a salary range in your box office associate job description is a great way to entice the best and brightest candidates. A box office associate salary can vary based on several factors:

   • Location. For example, box office associates' average salary in new mexico is 47% less than in hawaii.
   • Seniority. Entry-level box office associates earn 72% less than senior-level box office associates.
   • Certifications. A box office associate with a few certifications under their belt will likely demand a higher salary.
   • Company. Working for a prestigious company or an exciting start-up can make a huge difference in a box office associate's salary.

   Average box office associate salary

   $13.08hourly

   $27,213 yearly

   ---

   Entry-level box office associate salary

   $14,000 yearly salary

   Updated January 21, 2026

4. Writing a box office associate job description

   A job description for a box office associate role includes a summary of the job's main responsibilities, required skills, and preferred background experience. Including a salary range can also go a long way in attracting more candidates to apply, and showing the first name of the hiring manager can also make applicants more comfortable. As an example, here's a box office associate job description:

   Box office associate job description example

   Lumen Field has an excellent opportunity for a friendly and enthusiastic part-time Box Office Associate. If you are skilled in customer service, have typing skills, and would enjoy working with others at many Lumen Field events, this is the perfect position for you!
   
   The Box Office Associate assists patrons in person and on the phone with customer service, single ticket sales, will call, exchanges, and related services. Employees in this job may be assigned to both Box Office window and phone functions, depending on the venue needs. This position directly reports to the Box Office Manager and Box Office Assistant Manager.
   
   We are looking for candidates who demonstrate outstanding customer service and attention to detail, and who are team players, enthusiastic, and bring a positive attitude! Attendance and Punctuality are imperative, as well as adjusting to a flexible schedule to accommodate event hours.
   Essential Functions:
   · Assist walk up customers with their ticket purchase to venue event(s)
   · Provide general venue information to patrons
   · Handle customer ticket issues, or appropriately escalate to other personnel as needed
   · Accurately balance cash and credit card receipts at the close of shift
   · Process and distribute will call during events
   · Answer patron questions promptly, accurately, respectfully, and thoroughly
   · Possess strong computer and typing skills
   · Provide assistance to full-time Box Office staff on administrative projects
   · Contribute to a positive, supportive team environment
   · Ability to handle multiple projects simultaneously
   · Ability to make decisions during high-pressure situations
   · Must be able to work a flexible schedule including nights, weekends, and holidays Required Qualifications:
   · Experience in customer service and/or guest relations
   · Ticketing experience, specifically Ticketmaster software, a plus
   · Familiar with handling and balancing money
   · Able to work in an upbeat and often fast-paced environment
   · Comfortable answering customer questions and patience to resolve customer service issues
   · Organizational skills: the ability to multi-task, to remain calm in a busy work environment, and ability to maintain a high level attention to detail
   · High school diploma (or GED) and 18 years of age or older
   · Must live local and be able to attend scheduled events
   · Must be able to pass a background check LANGUAGE SKILLS
   Advanced oral and written communication skills.
   Ability to speak in a professional manner via telephone or in person with guests, visitors and fans. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must have mobility to move about the stadium and administrative offices. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand and walk up and down stadium steps to all seating locations. The employee is occasionally required to sit; use hands to finger of cradle or feel; reach with hand and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. Specific vision abilities required by this job include close vision, peripheral vision, depth perception, and ability to adjust focus. Must be able to lift and move boxes and other items up to 50 lbs. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Indoor work in the offices is required. Weekend, evening, and holiday work is required Company: FGI Company: Gameday Company: FNW Powered by JazzHR SyonayqyA6

   Copy this example

   

5. Post your job

   There are various strategies that you can use to find the right box office associate for your business:

   • Consider promoting from within or recruiting from your existing workforce.
   • Ask for referrals from friends, family members, and current employees.
   • Attend job fairs at local colleges to find candidates who meet your education requirements.
   • Use social media platforms like LinkedIn, Facebook, and Twitter to reach potential job candidates.

   Post your job online:

   • Post your box office associate job on Zippia to find and recruit box office associate candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   Recruiting box office associates requires you to bring your A-game to the interview process. The first interview should introduce the company and the role to the candidate as much as they present their background experience and reasons for applying for the job. During later interviews, you can go into more detail about the technical details of the job and ask behavioral questions to gauge how they'd fit into your current company culture.

   It's also good to ask about candidates' unique skills and talents to see if they match your ideal candidate profile. If you think a candidate is good enough for the next step, you can move on to the technical interview.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new box office associate

   Once you've decided on a perfect box office associate candidate, it's time to write an offer letter. In addition to salary, it should include benefits and perks available to the employee. Qualified candidates may be considered for other positions, so make sure your offer is competitive. Candidates may wish to negotiate. Once you've settled on the details, formalize your agreement with a contract.

   It's also important to follow up with applicants who do not get the job with an email letting them know that the position is filled.

   After that, you can create an onboarding schedule for a new box office associate. Human Resources and the hiring manager should complete Employee Action Forms. Human Resources should also ensure that onboarding paperwork is completed, including I-9s, benefits enrollment, federal and state tax forms, etc., and that new employee files are created.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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