Box office associate job description

Lumen Field has an excellent opportunity for a friendly and enthusiastic part-time Box Office Associate. If you are skilled in customer service, have typing skills, and would enjoy working with others at many Lumen Field events, this is the perfect position for you!

The Box Office Associate assists patrons in person and on the phone with customer service, single ticket sales, will call, exchanges, and related services. Employees in this job may be assigned to both Box Office window and phone functions, depending on the venue needs. This position directly reports to the Box Office Manager and Box Office Assistant Manager.

We are looking for candidates who demonstrate outstanding customer service and attention to detail, and who are team players, enthusiastic, and bring a positive attitude! Attendance and Punctuality are imperative, as well as adjusting to a flexible schedule to accommodate event hours.
Essential Functions:
· Assist walk up customers with their ticket purchase to venue event(s)
· Provide general venue information to patrons
· Handle customer ticket issues, or appropriately escalate to other personnel as needed
· Accurately balance cash and credit card receipts at the close of shift
· Process and distribute will call during events
· Answer patron questions promptly, accurately, respectfully, and thoroughly
· Possess strong computer and typing skills
· Provide assistance to full-time Box Office staff on administrative projects
· Contribute to a positive, supportive team environment
· Ability to handle multiple projects simultaneously
· Ability to make decisions during high-pressure situations
· Must be able to work a flexible schedule including nights, weekends, and holidays
Required Qualifications:
· Experience in customer service and/or guest relations
· Ticketing experience, specifically Ticketmaster software, a plus
· Familiar with handling and balancing money
· Able to work in an upbeat and often fast-paced environment
· Comfortable answering customer questions and patience to resolve customer service issues
· Organizational skills: the ability to multi-task, to remain calm in a busy work environment, and ability to maintain a high level attention to detail
· High school diploma (or GED) and 18 years of age or older
· Must live local and be able to attend scheduled events
· Must be able to pass a background check
LANGUAGE SKILLS
Advanced oral and written communication skills.
Ability to speak in a professional manner via telephone or in person with guests, visitors and fans.
PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee must have mobility to move about the stadium and administrative offices. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand and walk up and down stadium steps to all seating locations. The employee is occasionally required to sit; use hands to finger of cradle or feel; reach with hand and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. Specific vision abilities required by this job include close vision, peripheral vision, depth perception, and ability to adjust focus. Must be able to lift and move boxes and other items up to 50 lbs.
WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Indoor work in the offices is required.
Weekend, evening, and holiday work is required
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WHO ARE WE?

Live Nation Entertainment is the world's leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com.

Live Nation's Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales... we foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support... it's no wonder we are certified as a Great Place to Work organization and one of People Magazine's "50 Companies that Care". We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation.

WHO ARE YOU?

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!

WHAT THIS ROLE WILL DO

+ Cash Handling; Bank Procedures and Check-out Procedures

+ Maintain superior customer service both in person and over the phones

+ Answer phone with prompt and courteous attitude

+ Guest Relations

+ Will Call Window

+ Running Ticket Program on Computer for Sales

+ Processing Opening and Closing Paperwork

+ Knowledge of Talent and Entertainment

+ Have a positive attitude

+ Keep a clean, well-groomed appearance

WHAT THIS PERSON WILL BRING

Required:

+ Working Knowledge of Phone Handling, Cashiering, Customer Service

+ Entry level knowledge of basic computer operation and Point of Sales systems

+ Skill in guest relations, phone etiquette, cash handling, filing, multi-task environment, attention to detail

+ Ability to communicate, work well with others, work in a high-volume and sometimes stressful environment

+ Ability to type 30 wpm

+ High School Diploma

Preferred:

+ Previous Ticketing experience

+ Working knowledge of Windows based PC programs

Physical Demands/Working Environment:

+ Working environment is fast-paced

+ Position requires repetitive use of arms for answering busy phones and typing

EQUAL EMPLOYMENT OPPORTUNITY

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case by case basis.

HIRING PRACTICESThe preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.

**Please note that the compensation information provided is a good faith estimate for this position only and is provided pursuant to the Colorado Equal Pay for Equal Work Act and Equal Pay Transparency Rules. It is estimated based on what a successful Colorado applicant might be paid. It assumes that the successful candidate will be in Colorado or perform the position from Colorado. Similar positions located outside of

Colorado will not necessarily receive the same compensation. Live Nation takes into consideration a candidate's education, training, and experience, as well as the position's work location, expected quality and quantity of work, required travel (if any), external market and internal value, including seniority and merit systems, and internal pay alignment when determining the salary level for potential new employees. In compliance with the CO EPEWA, a potential new employee's salary history will not be used in compensation decisions.

WHO ARE WE?

Live Nation Entertainment is the world's leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com.

Live Nation's Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales... we foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support... it's no wonder we are certified as a Great Place to Work organization and one of People Magazine's "50 Companies that Care". We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation.

WHO ARE YOU?

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!

WHAT THIS ROLE WILL DO

+ Cash Handling; Bank Procedures and Check-out Procedures

+ Maintain superior customer service both in person and over the phones

+ Answer phone with prompt and courteous attitude

+ Guest Relations

+ Will Call Window

+ Running Ticket Program on Computer for Sales

+ Processing Opening and Closing Paperwork

+ Knowledge of Talent and Entertainment

+ Have a positive attitude

+ Keep a clean, well-groomed appearance

WHAT THIS PERSON WILL BRING

Required:

+ Working Knowledge of Phone Handling, Cashiering, Customer Service

+ Entry level knowledge of basic computer operation and Point of Sales systems

+ Skill in guest relations, phone etiquette, cash handling, filing, multi-task environment, attention to detail

+ Ability to communicate, work well with others, work in a high-volume and sometimes stressful environment

+ Ability to type 30 wpm

+ High School Diploma

Preferred:

+ Previous Ticketing experience

+ Working knowledge of Windows based PC programs

Physical Demands/Working Environment:

+ Working environment is fast-paced

+ Position requires repetitive use of arms for answering busy phones and typing

EQUAL EMPLOYMENT OPPORTUNITY

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case by case basis.

HIRING PRACTICESThe preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.

**Please note that the compensation information provided is a good faith estimate for this position only and is provided pursuant to the Colorado Equal Pay for Equal Work Act and Equal Pay Transparency Rules. It is estimated based on what a successful Colorado applicant might be paid. It assumes that the successful candidate will be in Colorado or perform the position from Colorado. Similar positions located outside of

Colorado will not necessarily receive the same compensation. Live Nation takes into consideration a candidate's education, training, and experience, as well as the position's work location, expected quality and quantity of work, required travel (if any), external market and internal value, including seniority and merit systems, and internal pay alignment when determining the salary level for potential new employees. In compliance with the CO EPEWA, a potential new employee's salary history will not be used in compensation decisions.