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Box office associate skills for your resume and career

Updated January 8, 2025

3 min read

Below we've compiled a list of the most critical box office associate skills. We ranked the top skills for box office associates based on the percentage of resumes they appeared on. For example, 42.1% of box office associate resumes contained customer service as a skill. Continue reading to find out what skills a box office associate needs to be successful in the workplace.

15 box office associate skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how box office associates use customer service:

Performed ticket sales and provided information and customer service.- Collection and Distribution of Monies, Customer Care Experience
Provided dynamic customer service support by answering visitor questions and resolving their issues quickly and efficiently.

2. Cash Handling

Here's how box office associates use cash handling:

Process all ticket transactions using cash handling procedures that have been set in placed by Finance and Director of Operations.
Assist with member transactions, cash handling and manage Safe Deposit Box

3. Season Tickets

Here's how box office associates use season tickets:

Execute ticket sales, including single tickets and season tickets, online, on the phone and in person.
Process ticket orders including season tickets, gift certificates, monetary donations, and ticket requests.

4. Tessitura

Here's how box office associates use tessitura:

Update the website through Tessitura web builder.
Learned the computer software Tessitura to book customers for the Media Theatre's season.

5. POS

POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.

Here's how box office associates use pos:

Operated POS system/ cashier drawer Answered phones In charge of opening and closing procedures Up-kept merchandise/ inventory Experience with ticket sales
Set up computers(POS Systems) and printers required for Box Office to run every night.

6. Ticket Sales

Ticket sale is the selling of the rights to be a part of a sports event or show. The ticket sale grants each buyer access to the show or event and leaves everyone who isn't buying out of the show. It can also be referred to as the sums of money generated from the sale of tickets for an event or sports show. Over the years, laws have been enacted to prohibit the resale of tickets by unauthorized sellers.

Here's how box office associates use ticket sales:

Collaborated with marketing department on sales strategies and collaborated with IT department on technology efficiency as related to ticket sales.
Replenished concession supplies Prepared food and maintained counters Greeted customers and handled ticket sales

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7. Cash Drawers

Here's how box office associates use cash drawers:

Handled large sums of money, both in cash drawers and deposits to the bank
Reconciled cash drawers and conducted basic bookkeeping.

8. Group Sales

Here's how box office associates use group sales:

Hired in from Group Sales Volunteer to Box Office Associate assisting patrons with season packages and single tickets.
Research new prospects and assists with promoting the performances with outbound calls to subscriber and group sales prospects

9. Customer Complaints

Here's how box office associates use customer complaints:

Resolve customer complaints and provide outstanding delivery of information to resolve issues with diplomacy.
Trusted to respond to customer complaints and professionally develop a solution.

10. Sales Reports

A sale report also known as the sales analysis report provides an overview of the situation of the sales within a company. It reveals various trends occurring in the sales numbers over a certain period. It also analyses the steps of the sales funnel, projects areas for improvement along with the performance of sales executives.

Here's how box office associates use sales reports:

Provided photocopies of sales reports, customer records, and other documents
Generated daily sales reports for the Director of Ticketing.

11. Reconcile Cash

Here's how box office associates use reconcile cash:

Detect, correct and reconcile cash, checks and credit and prepare deposit to bank.
Count and reconcile cash from drawers.

12. Front Desk

Here's how box office associates use front desk:

Managed the seamless and efficient operation of the Front Desk reception area.
Front Desk Reception *In charge of client expenses/bookkeeping *Received, logged and distributed legal correspondence *Responsible for inventory and office supplies

13. Computer Software

Here's how box office associates use computer software:

Conducted direct sales via phone and computer software with customers purchasing tickets for all arena events.
Box Office Staff Responsible for selling and managing ticket orders for multiple productions Import customer information proficiently into computer software database

14. Upselling

Here's how box office associates use upselling:

Take part in company competitions, upselling tickets and concessions.
Use suggestive-selling and upselling techniques to focus sales on promotional items and loyalty memberships.

15. Customer Orders

Here's how box office associates use customer orders:

Processed 40 - 50 customer orders daily, responded to customer inquiries, enhanced customer's knowledge of event and venue.
Observed, received, customer orders along with handling cash registers and monetary operations.

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List of box office associate skills to add to your resume

The most important skills for a box office associate resume and required skills for a box office associate to have include:

Customer Service
Cash Handling
Season Tickets
Tessitura
POS
Ticket Sales
Cash Drawers
Group Sales
Customer Complaints
Sales Reports
Reconcile Cash
Front Desk
Computer Software

Upselling
Customer Orders
Computer System
Ticket Packages
Fine Arts
Customer Issues
Quality Customer Service
Credit Card Transactions
Subscription Sales
Customer Inquiries
Movie Tickets
VIP
Promotional Projects

Individual Tickets
Customer Support
Provenue
Promotional Materials
Financial Transactions
Admission Tickets
Concession Stand
Monetary Transactions
Sales Transactions
Ticket Transactions
AMC

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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