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Box office attendant skills for your resume and career

Updated January 8, 2025

3 min read

Below we've compiled a list of the most critical box office attendant skills. We ranked the top skills for box office attendants based on the percentage of resumes they appeared on. For example, 17.4% of box office attendant resumes contained pos as a skill. Continue reading to find out what skills a box office attendant needs to be successful in the workplace.

15 box office attendant skills for your resume and career

1. POS

POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.

Here's how box office attendants use pos:

Maintained POS System monetary deposits during multiple sales transactions daily.
Greeted customers and checked them in, cleaned, took inventory, worked with a POS system and handled money

2. STARS

Here's how box office attendants use stars:

Selected to work the Box Office for the 2014 NBA All-Star Game & NBA Rising Stars Challenge

3. Cash Handling

Here's how box office attendants use cash handling:

Cash handling, maintaining a clean and presentable environment for customers, answering phone calls, and giving great customer service.
Coordinated of all box office activities including cash handling, accounts management, fiscal reporting and computer systems management.

4. Ticket Sales

Ticket sale is the selling of the rights to be a part of a sports event or show. The ticket sale grants each buyer access to the show or event and leaves everyone who isn't buying out of the show. It can also be referred to as the sums of money generated from the sale of tickets for an event or sports show. Over the years, laws have been enacted to prohibit the resale of tickets by unauthorized sellers.

Here's how box office attendants use ticket sales:

Verified accuracy of information, researched discrepancies, recorded information, processed ticket sales at office.
Provide excellent customer service to help event run smoothly Carry financial responsibilities for ticket sales

5. Ticket Orders

Here's how box office attendants use ticket orders:

Assist customers with internet ticket purchases, Data Entry of Phone/Mail/Complimentary ticket orders.
Filled ticket orders online using Folio and Fusion ticketing programs, in person, and by phone.

6. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how box office attendants use customer service:

Serviced all ticket requirements including sales, design and distribution while providing top-level customer service.
Provided Customer Service to theater guest by providing direction and information regarding Cinema amenities.

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7. Admission Tickets

Here's how box office attendants use admission tickets:

Sell and collect admission tickets and passes from patrons at entertainment events.
Issue admission tickets for daily swimming fees and seasonal passes.

8. Guest Service

Here's how box office attendants use guest service:

Monitored front end, and quickly assisted cashiers and guest services to resolve customer complaints and issues.
Delivered ideal guest service when showing patrons to their assigned seating in the theaters.

9. Credit Card Transactions

Here's how box office attendants use credit card transactions:

Sell tickets for upcoming events; Provide chart information to customers; Take payments; Process credit card transactions; Balance drawer
Handled large amounts of cash/credit card transactions selling season passes

10. Cash Drawers

Here's how box office attendants use cash drawers:

Maintained adequate cash supply in cash drawers in the box office station.
Handled cash drawers; delegated duties to employees; trained new employees

11. Sales Reports

A sale report also known as the sales analysis report provides an overview of the situation of the sales within a company. It reveals various trends occurring in the sales numbers over a certain period. It also analyses the steps of the sales funnel, projects areas for improvement along with the performance of sales executives.

Here's how box office attendants use sales reports:

Prepared sales reports calculating profits made in comparison to the number of patrons in attendance.
Generated sales reports for nightly dinner reservations and ticket purchases.

12. Theater Tickets

Here's how box office attendants use theater tickets:

Sell theater tickets in person at the box office window.

13. VIP

A VIP is an important or unique person accorded with the highest respect and special privileges in any given and environment. It's an acronym for Very Important Person and such a person naturally wields Influence in society, is very popular, and has a higher social status.

Here's how box office attendants use vip:

Sorted VIP, media and artist lists prior to pick up.
Seated customers in the VIP (Premier) section.

14. Customer Complaints

Here's how box office attendants use customer complaints:

Addressed customer complaints and concocted successful resolutions accordingly to each individual issue
Resolved customer complaints and provided relevant information.

15. Telephone Calls

Telephone calls are a communication means through which a caller is connected to the called party. The call is done through a telecommunications device called a telephone. The caller can use a landline, mobile phone, or satellite phone to make the call.

Here's how box office attendants use telephone calls:

Answered customer's telephone calls promptly and in appropriate manner.
Fielded all incoming telephone calls and transferred them accordingly.

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List of box office attendant skills to add to your resume

The most important skills for a box office attendant resume and required skills for a box office attendant to have include:

POS
STARS
Cash Handling
Ticket Sales
Ticket Orders
Customer Service
Admission Tickets
Guest Service
Credit Card Transactions
Cash Drawers
Sales Reports
Theater Tickets
VIP

Customer Complaints
Telephone Calls
Front Desk
Administrative Tasks
Computer System
Food Preparation
Show Tickets
Movie Tickets
Ticket Transactions
Movie Theater
Customer Inquiries
Financial Transactions
Bank Deposits

Upselling
Event Tickets
Office Equipment
Clean Environment
Sales Transactions
Concession Stand
Ticket Window
Customer Orders
Crowd Control
Food Orders
Customer Relations
Undesirable Persons
Customer Issues

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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