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Box office manager skills for your resume and career

Updated January 8, 2025

3 min read

Below we've compiled a list of the most critical box office manager skills. We ranked the top skills for box office managers based on the percentage of resumes they appeared on. For example, 10.4% of box office manager resumes contained cash management as a skill. Continue reading to find out what skills a box office manager needs to be successful in the workplace.

15 box office manager skills for your resume and career

1. Cash Management

Here's how box office managers use cash management:

Direct the Box Office sales representatives to maintain a quality customer service and cash management procedures.
Ticket retailer, customer service, cash management, create staff schedules

2. Reservations

Here's how box office managers use reservations:

Scheduled reservations, audition appointments and workshop participation using custom reservation software.
Managed digital and in-person reservations and ticket sales and maintained the ticket website

3. Booking

Here's how box office managers use booking:

Created, modified, and maintained all ticketed events in the Ticketmaster system according to booking department confirmations.
Managed staff of 5 full-time and 12-20 part-time employees in Box Office for 1800 seat booking house.

4. Cash Handling

Here's how box office managers use cash handling:

Followed all internal control procedures for cash handling and credit purchases, and ensured integrity of ticket distribution and accountability.
Developed and implemented cash handling and security guidelines for the department.

5. Ticket Orders

Here's how box office managers use ticket orders:

Provided patron assistance, processed ticket orders and promoted performances and exhibits.
Facilitated ticket orders and managed student workers.

6. Customer Issues

Here's how box office managers use customer issues:

Ticket sales, scheduling and customer service, working to resolve all customer issues and complaints as well.
Processed tickets for the comedy show, answered phones, and dealt with any customer issues.

7. STARS

Here's how box office managers use stars:

Oversee all ticket operations for the Texas Stars and all 3rd Party events for the arena.
Directed and assisted all stars in registration for all aspect of event(s).

8. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how box office managers use payroll:

Planned and maintained inventory levels, payroll, accounting and personnel management to ensure operational efficiency and optimal use of resources.
Managed box office staff, house management, and ushers while delivering excellent customer service within payroll projections.

9. VIP

A VIP is an important or unique person accorded with the highest respect and special privileges in any given and environment. It's an acronym for Very Important Person and such a person naturally wields Influence in society, is very popular, and has a higher social status.

Here's how box office managers use vip:

Worked directly with Romeo Entertainment during the show to ensure that all VIP passes and meet and greats are properly executed.
Added duties included hosting receptions, galas and fundraisers, along with hosting press and other VIP's.

10. Financial Reports

Here's how box office managers use financial reports:

Prepare daily and monthly event-based financial reports for reconciliation with tour managers and review by internal accounting.
Prepared financial reconciliation of daily and monthly financial reports.

11. Inventory Management

Here's how box office managers use inventory management:

Provide expertise within inventory management, operations, and financial oversight for the organization.
Create databases and spreadsheets to improve inventory management and reporting accuracy.

12. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how box office managers use customer service:

Dedicated to exceptional customer service: ability to build mutually-beneficial relationships with customers by offering service beyond expectations.
Maintained highest level of customer service through proper employee training and organized tactful communication with customers.

13. Reconcile Cash

Here's how box office managers use reconcile cash:

Calculate and reconcile cash and other payment methods and prepare nightly deposits.
Reconcile cash at the end of business.

14. Customer Database

A customer database is a way of ensuring information and data of customers stay updated. It helps encourage repeat business by building loyalty. The database includes contact information like the client's name, physical address, email address, and phone number.

Here's how box office managers use customer database:

Maintained expert knowledge of ticketing software required to monitor inventory, create and generate reports, and maintain customer database.
Included created campaigns, pulling customer data for marketing purposes, and updated and maintained customer database of 25,000.

15. Sales Reports

A sale report also known as the sales analysis report provides an overview of the situation of the sales within a company. It reveals various trends occurring in the sales numbers over a certain period. It also analyses the steps of the sales funnel, projects areas for improvement along with the performance of sales executives.

Here's how box office managers use sales reports:

Reconciled sales reports, produce statements from computerized ticketing system.
Maintained and submitted Daily/Weekly/Monthly NHSO ticket sales reports.

What skills help Box Office Managers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

List of box office manager skills to add to your resume

The most important skills for a box office manager resume and required skills for a box office manager to have include:

Cash Management
Reservations
Booking
Cash Handling
Ticket Orders
Customer Issues
STARS
Payroll
VIP
Financial Reports
Inventory Management
Customer Service
Reconcile Cash
Customer Database
Sales Reports
Cash Drawers

Season Ticket Holders
Ticket Operations
Ticket Sales
Customer Complaints
Guest List
Ticket System
Ticket Counts
Bank Deposits
Group Sales
Press Releases
Ticket Inventory
Tessitura
Fine Arts
Event Planning
Computer System
Financial Transactions

Ticket Revenue
Financial Statements
Complimentary Tickets
Facebook
Credit Card Transactions
Customer Inquiries
Subscription Sales
Merchandise Sales
Customer Relations
Promotional Materials
Artist Management
PowerPoint
QuickBooks
Ticket Transactions
Provenue

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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