Box office representative job description
Updated March 14, 2024
10 min read
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Example box office representative requirements on a job description
Box office representative requirements can be divided into technical requirements and required soft skills. The lists below show the most common requirements included in box office representative job postings.
Sample box office representative requirements
- High School diploma or equivalent.
- Previous customer service experience.
- Ability to work in a fast-paced environment.
- Familiarity with cash handling and ticketing systems.
- Proficient in Microsoft Office.
Sample required box office representative soft skills
- Strong communication skills.
- Ability to work independently and as part of a team.
- Ability to troubleshoot quickly and efficiently.
- Exceptional customer service skills.
- Flexible and organized.
Box office representative job description example 1
Caesars Entertainment box office representative job description
Sells tickets for showroom, special events, exhibits, and other functions.
Functions as a cashier, as well as handling incoming calls, and wheelchair reservations.
Process incoming ticket reservations through the ticketing system; registers and distributes complimentary show tickets.
Assists in the operation of the IMAX Theatre including ticket sales, delivering the Pre and Post show speech and operates the machinery used to clean the 3-D glasses.
Provides accurate information to customers at the Quarter Information Desk about all
Tropicana /Quarter Events.
Performs opening and closing duties of the department. Provides Family Style Service at all times. May perform other duties as assigned. This position can be located on organization chart M-4.
Minimum Qualifications
High school diploma or equivalent experience preferred. Minimum of 1 year experience preferred. Required to perform the customer service standards of the department. Knowledgeable of the Casino Control Act and Attendant Regulations, as well as company internal controls, policies, and procedures.
Caesars Entertainment is the most prominent brand in gaming in the Atlantic City region, with three leading resorts including Bally's Atlantic City, Caesars Atlantic City, and Harrah's Resort. Caesars' Atlantic City Empire, and its iconic brand of hospitality, has celebrated over 40 years of success in the community which it serves. From Caesars and Bally's, situated beachside on the world-famous Atlantic City Boardwalk, to Harrah's Resort, located in the City's sophisticated Marina District, Caesars Entertainment is committed to offering its guests and over 55 million loyal, Caesars Rewards customers exceptional service and memorable experiences on every visit. As the largest employer in Atlantic County, New Jersey, Caesars' legacy is deeply-rooted in its commitment to the community and its team members, helping to make Atlantic City great place to both work and play.
Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals' religious beliefs or practices.
The below statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position.
The Company reserves the right to make changes to the job description whenever necessary.
As a part of the new hire process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended, except where applicable law requires that such pre-employment screening occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.
Part Time- NJ CER License Required
Tropicana /Quarter Events.
Performs opening and closing duties of the department. Provides Family Style Service at all times. May perform other duties as assigned. This position can be located on organization chart M-4.
Minimum Qualifications
High school diploma or equivalent experience preferred. Minimum of 1 year experience preferred. Required to perform the customer service standards of the department. Knowledgeable of the Casino Control Act and Attendant Regulations, as well as company internal controls, policies, and procedures.
Caesars Entertainment is the most prominent brand in gaming in the Atlantic City region, with three leading resorts including Bally's Atlantic City, Caesars Atlantic City, and Harrah's Resort. Caesars' Atlantic City Empire, and its iconic brand of hospitality, has celebrated over 40 years of success in the community which it serves. From Caesars and Bally's, situated beachside on the world-famous Atlantic City Boardwalk, to Harrah's Resort, located in the City's sophisticated Marina District, Caesars Entertainment is committed to offering its guests and over 55 million loyal, Caesars Rewards customers exceptional service and memorable experiences on every visit. As the largest employer in Atlantic County, New Jersey, Caesars' legacy is deeply-rooted in its commitment to the community and its team members, helping to make Atlantic City great place to both work and play.
Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals' religious beliefs or practices.
The below statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position.
The Company reserves the right to make changes to the job description whenever necessary.
As a part of the new hire process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended, except where applicable law requires that such pre-employment screening occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.
Part Time- NJ CER License Required
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Box office representative job description example 2
House of Blues box office representative job description
Live Nation Concerts
Live Nation's US Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales... we foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support... it's no wonder we are certified as a Great Place to Work organization and one of People Magazine's "50 Companies that Care". We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation.
THE GIG
US Concerts is seeking a Box Office Representative who will assist guests at live events by performing duties, such as collecting admission tickets and passes from guests, assisting in finding seats, searching for lost articles, and locating such facilities as rest rooms and telephones.
WHAT YOU'LL DO
+ Sell and collect admission tickets and passes from patrons at events.
+ Greet guests attending events who come to the box office.
+ Examine tickets or passes to verify authenticity, using criteria such as color or date issued.
+ Provide accommodations for guests with special needs both prior to and day of show- this could include offering assistance to someone who uses a wheelchair.
+ Inform guests of the layout of the venue and be prepared to direct them to the restrooms, concession stands and designated seats/sections.
+ Know how identify a fake ticket or credential and educate the guest on where to buy authentic tickets.
+ Settle seating disputes or help solve other guest concerns.
+ Assist guests in finding seats, lighting the way with flashlights, if necessary.
+ Show CARE by participating in the venue's sustainability program which could include implementing programs that conserve resources/prevent waste such as sorting waste and collecting recycling and educating our fans about our efforts.
+ Partner with fellow band members at the end of show to close the venue- this may include collecting recyclables from the lawn and/or reserved section, picking up and properly storing event equipment such as lawn chairs, barricade, Etc.
+ Maintain order, ensure adherence to safety rules, and share any safety concerns with management.
+ Guide guests to closest exits or provide other instructions or assistance in case of emergency.
+ Other duties as assigned.
WHAT YOU'LL BRING
+ High School Diploma or equivalent
+ Familiar with Microsoft Office Suite
+ Attention to detail, quality and accuracy
+ Strong relationship building and communication skills
+ Ability to work independently
+ Excellent verbal and written communication skills
If the above description sounds like you and fits your background, apply today!
Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa.
EQUAL EMPLOYMENT OPPORTUNITY
Live Nation Entertainment strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.
HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Live Nation Entertainment recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation Entertainment may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms.
Live Nation's US Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales... we foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support... it's no wonder we are certified as a Great Place to Work organization and one of People Magazine's "50 Companies that Care". We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation.
THE GIG
US Concerts is seeking a Box Office Representative who will assist guests at live events by performing duties, such as collecting admission tickets and passes from guests, assisting in finding seats, searching for lost articles, and locating such facilities as rest rooms and telephones.
WHAT YOU'LL DO
+ Sell and collect admission tickets and passes from patrons at events.
+ Greet guests attending events who come to the box office.
+ Examine tickets or passes to verify authenticity, using criteria such as color or date issued.
+ Provide accommodations for guests with special needs both prior to and day of show- this could include offering assistance to someone who uses a wheelchair.
+ Inform guests of the layout of the venue and be prepared to direct them to the restrooms, concession stands and designated seats/sections.
+ Know how identify a fake ticket or credential and educate the guest on where to buy authentic tickets.
+ Settle seating disputes or help solve other guest concerns.
+ Assist guests in finding seats, lighting the way with flashlights, if necessary.
+ Show CARE by participating in the venue's sustainability program which could include implementing programs that conserve resources/prevent waste such as sorting waste and collecting recycling and educating our fans about our efforts.
+ Partner with fellow band members at the end of show to close the venue- this may include collecting recyclables from the lawn and/or reserved section, picking up and properly storing event equipment such as lawn chairs, barricade, Etc.
+ Maintain order, ensure adherence to safety rules, and share any safety concerns with management.
+ Guide guests to closest exits or provide other instructions or assistance in case of emergency.
+ Other duties as assigned.
WHAT YOU'LL BRING
+ High School Diploma or equivalent
+ Familiar with Microsoft Office Suite
+ Attention to detail, quality and accuracy
+ Strong relationship building and communication skills
+ Ability to work independently
+ Excellent verbal and written communication skills
If the above description sounds like you and fits your background, apply today!
Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa.
EQUAL EMPLOYMENT OPPORTUNITY
Live Nation Entertainment strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.
HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Live Nation Entertainment recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation Entertainment may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms.
Dealing with hard-to-fill positions? Let us help.
Box office representative job description example 3
Live Nation Entertainment box office representative job description
Live Nation Concerts
Live Nation's US Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales... we foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support... it's no wonder we are certified as a Great Place to Work organization and one of People Magazine's "50 Companies that Care". We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation.
THE GIG
US Concerts is seeking a Box Office Representative who will assist guests at live events by performing duties, such as collecting admission tickets and passes from guests, assisting in finding seats, searching for lost articles, and locating such facilities as rest rooms and telephones.
WHAT YOU'LL DO
+ Sell and collect admission tickets and passes from patrons at events.
+ Greet guests attending events who come to the box office.
+ Examine tickets or passes to verify authenticity, using criteria such as color or date issued.
+ Provide accommodations for guests with special needs both prior to and day of show- this could include offering assistance to someone who uses a wheelchair.
+ Inform guests of the layout of the venue and be prepared to direct them to the restrooms, concession stands and designated seats/sections.
+ Know how identify a fake ticket or credential and educate the guest on where to buy authentic tickets.
+ Settle seating disputes or help solve other guest concerns.
+ Assist guests in finding seats, lighting the way with flashlights, if necessary.
+ Show CARE by participating in the venue's sustainability program which could include implementing programs that conserve resources/prevent waste such as sorting waste and collecting recycling and educating our fans about our efforts.
+ Partner with fellow band members at the end of show to close the venue- this may include collecting recyclables from the lawn and/or reserved section, picking up and properly storing event equipment such as lawn chairs, barricade, Etc.
+ Maintain order, ensure adherence to safety rules, and share any safety concerns with management.
+ Guide guests to closest exits or provide other instructions or assistance in case of emergency.
+ Other duties as assigned.
WHAT YOU'LL BRING
+ High School Diploma or equivalent
+ Familiar with Microsoft Office Suite
+ Attention to detail, quality and accuracy
+ Strong relationship building and communication skills
+ Ability to work independently
+ Excellent verbal and written communication skills
If the above description sounds like you and fits your background, apply today!
Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa.
EQUAL EMPLOYMENT OPPORTUNITY
Live Nation Entertainment strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.
HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Live Nation Entertainment recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation Entertainment may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms.
Live Nation's US Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales... we foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support... it's no wonder we are certified as a Great Place to Work organization and one of People Magazine's "50 Companies that Care". We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation.
THE GIG
US Concerts is seeking a Box Office Representative who will assist guests at live events by performing duties, such as collecting admission tickets and passes from guests, assisting in finding seats, searching for lost articles, and locating such facilities as rest rooms and telephones.
WHAT YOU'LL DO
+ Sell and collect admission tickets and passes from patrons at events.
+ Greet guests attending events who come to the box office.
+ Examine tickets or passes to verify authenticity, using criteria such as color or date issued.
+ Provide accommodations for guests with special needs both prior to and day of show- this could include offering assistance to someone who uses a wheelchair.
+ Inform guests of the layout of the venue and be prepared to direct them to the restrooms, concession stands and designated seats/sections.
+ Know how identify a fake ticket or credential and educate the guest on where to buy authentic tickets.
+ Settle seating disputes or help solve other guest concerns.
+ Assist guests in finding seats, lighting the way with flashlights, if necessary.
+ Show CARE by participating in the venue's sustainability program which could include implementing programs that conserve resources/prevent waste such as sorting waste and collecting recycling and educating our fans about our efforts.
+ Partner with fellow band members at the end of show to close the venue- this may include collecting recyclables from the lawn and/or reserved section, picking up and properly storing event equipment such as lawn chairs, barricade, Etc.
+ Maintain order, ensure adherence to safety rules, and share any safety concerns with management.
+ Guide guests to closest exits or provide other instructions or assistance in case of emergency.
+ Other duties as assigned.
WHAT YOU'LL BRING
+ High School Diploma or equivalent
+ Familiar with Microsoft Office Suite
+ Attention to detail, quality and accuracy
+ Strong relationship building and communication skills
+ Ability to work independently
+ Excellent verbal and written communication skills
If the above description sounds like you and fits your background, apply today!
Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa.
EQUAL EMPLOYMENT OPPORTUNITY
Live Nation Entertainment strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.
HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Live Nation Entertainment recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation Entertainment may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms.
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Updated March 14, 2024
Updated March 14, 2024