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Box office representative skills for your resume and career

Updated January 8, 2025

2 min read

Below we've compiled a list of the most critical box office representative skills. We ranked the top skills for box office representatives based on the percentage of resumes they appeared on. For example, 26.5% of box office representative resumes contained cash handling as a skill. Continue reading to find out what skills a box office representative needs to be successful in the workplace.

15 box office representative skills for your resume and career

1. Cash Handling

Here's how box office representatives use cash handling:

Cash handling and accurately operate the Ticketmaster computer ticketing system to sell tickets for Oakland University events.
Performed ticketing and clerical duties, including patron file management, patron reception, cash handling, and data entry.

2. Admission Tickets

Here's how box office representatives use admission tickets:

Sell admission tickets and process will call tickets in various events.
Sell and collect admission tickets and passes from patrons at entertainment events.

3. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how box office representatives use customer service:

Assisted patrons with various needs and effectively solved problems while providing quality customer service
Conduct research identifying root cause for customer service problems and identifying appropriate solutions.

4. Ticket Sales

Ticket sale is the selling of the rights to be a part of a sports event or show. The ticket sale grants each buyer access to the show or event and leaves everyone who isn't buying out of the show. It can also be referred to as the sums of money generated from the sale of tickets for an event or sports show. Over the years, laws have been enacted to prohibit the resale of tickets by unauthorized sellers.

Here's how box office representatives use ticket sales:

Box Office Representative handling Computerized ticketing operations for all our ticket sales.
Worked directly with season ticket sales manager and box office coordinators being an understudy on how to run game day events

5. Guest Service

Here's how box office representatives use guest service:

Provide all guests a positive first impression by offering superior, individualized guest service.
Sell Tickets to customers and answer any issues at guest services

6. Phone Calls

Phone calls are a wireless or wired connection made over a telephone or a mobile phone between two people. Two parties are involved in a phone call, the caller and the receiver. A caller dials the number of the one he wants to call, and the recipient hears a bell or a tune to which he picks up the call. The call establishes a connection between them through which they can communicate. The voice is converted into signals and is transmitted through wired or wireless technology.

Here's how box office representatives use phone calls:

Answered all inbound phone calls with the highest level of courtesy and accurately answered all guests inquiries.
Answer Phone calls to assist our patrons to make reservations for bingo or attending our concerts.

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7. Show Tickets

Here's how box office representatives use show tickets:

Assisted guests with purchasing show tickets and answering any guest questions/complaints.
Reserve dinner/show tickets on multi line phone system.

8. Cash Drawers

Here's how box office representatives use cash drawers:

Monitored cash drawers in four checkout stations accurately to ensure adequate cash supply.
Prepare cash drawers for the ticket sellers.

9. Reconcile Cash

Here's how box office representatives use reconcile cash:

Detect, correct and reconcile cash, checks and credit and prepare deposit to bank.
Count and reconcile cash from drawers.

10. Season Ticket Holders

Here's how box office representatives use season ticket holders:

Processed ticket orders for season ticket holders, and in person sales.
Marketed and renewed season ticket holders tickets for upcoming season.

11. Credit Card Transactions

Here's how box office representatives use credit card transactions:

Processed credit card transactions and balanced cash drawer at end of shift.
Handled cash and credit card transactions and balance cash drawer every night.

12. Financial Transactions

The type of agreement held between two parties (buyer and seller) regarding an exchange of funds for an asset, is termed as a financial transaction. The financial transaction is the exchange of products, services, cash or credit, information, and other things of value among two separate entities for a common goal.

Here's how box office representatives use financial transactions:

Managed financial transactions with customers Recommend products to customers, based on customers' needs and interests.
Facilitate financial transactions to customers.

13. Customer Complaints

Here's how box office representatives use customer complaints:

Resolve customer complaints during movie playback.
De-escalated customer complaints; trusted to exhaust all methods before handing to management.

14. Entertainment Events

Here's how box office representatives use entertainment events:

Greet patrons attending entertainment events.
Greet patrons attending entertainment events.

15. Customer Issues

Here's how box office representatives use customer issues:

Reported all customer issues to correct persons of authority.
Administered feedback system targeted at responding and resolving customer issues regarding in-flight food and beverage services through establishing full accountability.

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What skills help Box Office Representatives find jobs?

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List of box office representative skills to add to your resume

The most important skills for a box office representative resume and required skills for a box office representative to have include:

Cash Handling
Admission Tickets
Customer Service
Ticket Sales
Guest Service
Phone Calls
Show Tickets
Cash Drawers
Reconcile Cash

Season Ticket Holders
Credit Card Transactions
Financial Transactions
Customer Complaints
Entertainment Events
Customer Issues
Customer Inquiries
Ticket Operations
Event Tickets

Quality Customer Service
Group Sales
Front Desk
Multi-Line Phone System
VIP
Computer System
Process Payments
Upselling
Event Sales

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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