Hybrid Service Writer / Diesel Mechanic
Richmond, VA jobs
TruckPro is seeking a Hybrid Service Writer / Diesel Mechanic who will be responsible for serving as the primary point of contact for customers, handling all aspects of service intake and communication, and performing hands-on repairs on diesel-powered vehicles and equipment. This dual-role position requires a professional who can effectively manage customer expectations while expertly diagnosing, maintaining, and repairing diesel engines and systems.
Benefits for Service Writer/Diesel Mechanic:
Competitive Pay
Paid Training
Employee Referral Bonus
Medical, Dental and Vision
401K - with company match
Paid Time Off - NO WAITING PERIOD
Paid Holidays
Safety Boot Purchase Reimbursement
Unique company culture that values its people
A hybrid service writer and diesel mechanic role combines the duties of customer service and vehicle repair into a single role. This position requires a professional with a dual skill set: excellent communication and customer-facing skills, along with a deep mechanical and electrical knowledge of diesel engines and heavy-duty vehicles.
Service Writer Responsibilities Include:
Greet customers, listen to their descriptions of vehicle problems, and ask probing questions to diagnose issues
Translate customer concerns and symptoms into detailed, accurate repair orders for the shop's records
Provide comprehensive and transparent cost estimates for parts and labor, and obtain customer authorization before beginning repairs
Communicate proactively with customers throughout the repair process, providing updates on progress, explaining complex repairs in simple terms, and notifying them of any changes to the estimate or timeline
Process invoices, handle billing, and ensure all warranty paperwork is completed correctly
Schedule service appointments and manage the shop's workflow to ensure efficient operations
Coach, train, and mentor mechanics/technicians
Diesel Mechanic Responsibilities Include:
Perform diagnostic tests using specialized software and tools to identify mechanical and electrical problems in diesel engines, transmissions, and other vehicle systems
Conduct thorough inspections and follow a diagnostic checklist to ensure all critical parts of heavy-duty trucks, construction equipment, or other diesel-powered machinery are examined
Perform preventative and routine maintenance, including oil changes, fluid level checks, wheel balancing, and tire rotation
Repair or replace faulty components, such as engines, brake systems, steering mechanisms, and electrical systems, using hand and power tools
Perform welding and driveline repairs (requires hot work awareness)
Test-drive vehicles after repairs to ensure they operate correctly and have been fixed to standard
Maintain a clean and safe work environment, adhering to all safety regulations and disposal procedures
Service Writer/Diesel Mechanic Candidates Will Have:
Comprehensive understanding of service operations in the heavy-duty truck industry (
Prior experience as a service writer or service advisor is highly desirable)
5+ years hands-on experience as a diesel mechanic or technician (
within heavy-duty industry required
)
Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical customers
Solid knowledge of diesel engine systems, repair procedures, and maintenance protocols
Proficiency with diagnostic software, shop management systems, and basic office software (i.e.,
diesel laptop, Eaton, Bendix, ABS Brakes, JPro
)
Excellent organizational and problem-solving skills, with the ability to multitask in a fast-paced environment
A valid driver's license and a clean driving record (
required
)
Current or ability to obtain at company expense: CDL Class B or Class A (
required
)
Relevant certifications, such as those from the National Institute for Automotive Service Excellence (ASE), are a plus
A degree or certification in diesel technology, or a related field (
preferred
)
Proficient with MS Office Suite products with ability to conduct basic tasks in Excel
Physical Requirements:
The physical demands described here are representative of those that must be met by an associate to successfully perform the primary duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary duties.
The work is active
Typically the associate will lift, pull and move heavy duty truck parts that might be in excess of 50+ lbs
The associate will also have to do the following throughout the day: walking, bending, twisting, stepping, stooping, reaching, lifting, and pushing
Work Environment:
The work environment characteristics described here are representative of those an associate encounters while performing the primary duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary duties.
While performing the primary duties of the job, the associate will be regularly exposed to dirt, dust, fumes, and noise and temperature variances
E-Verify: TruckPro validates right to work using E-Verify. TruckPro will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization.
"TruckPro is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, or genetic information, or any other characteristic protected by law."
#LI-MW1
Energy Optimization Associate
Fargo, ND jobs
Energy Optimization Associate
Reports To: VP of Operations
FLSA Status: Exempt/Full Time
Job Level: Individual Contributor
Primary Location: Fargo or Jamestown, ND
At Applied Digital, we are the epicenter of AI innovation, crafting cutting-edge data center solutions tailored for the demands of high-performance computing. Designed from the ground up to support AI and machine learning workloads, our infrastructure is the backbone of tomorrow's technological advancements, including AI-driven video and generative platforms.
We are:
Forward-Thinkers: With a keen eye on current market trends and future innovations, we adapt swiftly and lead technological evolution.
Resilient: We navigate complex challenges and emerge stronger, delivering robust and reliable solutions for industry pioneers.
Innovative Designers: Leveraging the latest technologies, we create visionary solutions that redefine industry standards.
We remain committed and steadfast in solving intricate problems, advancing business initiatives, maximizing operational efficiency, and reducing our carbon footprint. We are a team of resilient, forward-thinking innovators driving the AI revolution.
Job Overview:
The Energy Optimization Associate is an entry-level to early-career position designed to support Applied Digital's Energy Optimization Team through reporting, analytics, operational support, and data quality management. This role helps ensure accurate market intelligence, data flow, and documentation to enable real-time decision-making.
This is a foundational role with a clear growth path into Real-Time Scheduling, Curtailment Operations, Market Forecasting, or Optimization Analytics. The ideal candidate is curious, analytical, detail-oriented, and eager to learn power market dynamics, industrial load behavior, and curtailment strategy.
Candidates with backgrounds in utility operations support, engineering technology, energy analytics, industrial operations, or technical data roles are strong fits, as are high-potential candidates with strong quantitative or operational aptitude.
Key Responsibilities:
Operational Support & Reporting
Compile daily operational reports summarizing price curves, curtailment events, operational status, and identified risk factors.
Maintain optimization logs, data repositories, and documentation for real-time and day-ahead activities.
Support Schedulers and Analysts by preparing datasets, charts, and summaries for morning and evening volatility windows.
Track key KPIs including forecast accuracy, response time, savings performance, and execution compliance.
Data Management & Quality Assurance
Perform data validation checks on SCADA inputs, market price feeds, and internal dashboards.
Support reconciliation of curtailment events with settlement data and utility billing.
Maintain historical archives of prices, load patterns, weather impacts, and operational adjustments.
Market & System Monitoring
Monitor market notifications, outage advisories, weather alerts, and system operator bulletins.
Provide early-warning flags to the team when conditions indicate potential volatility.
Assist in documenting real-time issues or anomalies for post-event review.
Cross-Functional Coordination
Collaborate with Operations, Engineering, and Site Leadership to collect operational metrics and contextual data.
Help communicate upcoming volatility windows or operational changes to Operators.
Assist with preparation for leadership briefings and performance reviews.
Growth & Skill Development
Participate in structured training covering LMP fundamentals, curtailment strategy, grid operations, and forecasting basics.
Shadow Real-Time Schedulers during morning and evening peaks.
Take on increasingly complex tasks including basic modeling, forecasting, or intraday analysis as skills develop.
Required Qualifications:
0-3 years of experience in:
Energy operations support
Utility or industrial operations
Technical analysis or reporting roles
Engineering or quantitative support functions
Strong analytical and critical-thinking skills.
Proficiency in Excel/Google Sheets; ability to work with structured datasets.
Strong communication, documentation, and organizational skills.
Demonstrated ability to learn quickly in a fast-paced environment.
Preferred Qualifications:
Exposure to power markets, grid operations, or SCADA systems.
Experience with Python, SQL, Power BI, Tableau, or other analytic tools.
Degree in engineering, economics, mathematics, energy systems, or related field.
Prior experience supporting industrial loads, utilities, or operational teams.
Physical Requirements:
Able to remain in a seated position for an extended period and to lift and carry up to 15 lbs. (office manuals, case notebooks, case files, case materials, standard boxes, report binders, etc.) as needed.
Please note that Applied Digital is currently unable to sponsor new applicants for employment authorization or provide immigration-related support for this position. This includes, but is not limited to, visa categories such as H-1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-2, E-3, L-1, O-1, and any Employment Authorization Documents (EADs) or other work authorizations that require employer sponsorship.
Working Conditions by Location:
Remote: The Company agrees that Employee may work from home provided employee is in good standing, has a continuous secured internet connection, necessary equipment, and is accessible by MS Teams, phone, fax, and email during business hours. (See Telework policy.)
Office Environment: Business office hours, with work hours necessary to satisfactorily perform job functions. Some overtime may be required to accomplish timely work demands and meet the company's professional commitments. Overtime hours worked are paid to nonexempt employees at one and a half times their hourly pay rate.
The company has reviewed this to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this and/or assign tasks for the employee to perform, as the company may deem appropriate.
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents acknowledge that they possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.
The company is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.
Director Site Operations
Fargo, ND jobs
Title: Site Director, Data Center Operations
Department: Operations
Reports to: Vice President of Operations
Status: Full-time, exempt
At Applied Digital, we are the epicenter of AI innovation, crafting cutting-edge data center solutions tailored for the demands of high-performance computing. Designed from the ground up to support AI and machine learning workloads, our infrastructure is the backbone of tomorrow's technological advancements, including AI-driven video and generative platforms.
We are:
Forward-Thinkers: With a keen eye on current market trends and future innovations, we adapt swiftly and lead technological evolution.
Resilient: We navigate complex challenges and emerge stronger, delivering robust and reliable solutions for industry pioneers.
Innovative Designers: Leveraging the latest technologies, we create visionary solutions that redefine industry standards.
At Applied Digital, we are committed to solving intricate problems, advancing business initiatives, maximizing operational efficiency, and reducing our carbon footprint. We are a team of resilient, forward-thinking innovators driving the AI revolution.
Position Overview:
The Director of Site Operations will lead the overall operations of one or more Applied Digital Data Center campuses, ensuring the safe, reliable, and efficient performance of all mechanical and electrical systems, building infrastructure, and data module operations. This position oversees a team of Critical Facility Engineers (CFEs) and/or Manager-level personnel in a 24/7 mission-critical environment.
The role requires close collaboration with Reliability Engineering, Design Engineering, Construction, and other internal teams to maintain uptime, optimize facility performance, and deliver superior service to our customers. While this position is not a “Chief Engineer” role, a strong understanding of electrical and mechanical building systems is essential to effectively direct maintenance and operations.
Key Responsibilities:
Lead site operations and engineering functions to ensure safe, effective, and reliable facility performance.
Manage and develop teams of CFEs and/or Managers across all shifts within a 24/7 operational environment.
Achieve and maintain facility availability and capacity targets across assigned campuses.
Foster a team-oriented environment that promotes accountability, engagement, and professional growth.
Ensure completion and quality of preventive and corrective maintenance through use of the Critical Maintenance Management System (CMMS).
Develop and review maintenance procedures, including MOPs and SOPs, ensuring adherence to Applied Digital standards and mission-critical safety protocols.
Schedule, coordinate, and oversee vendor maintenance and break/fix activities, ensuring all work follows approved procedures.
Evaluate and improve system performance through cost-effective operational enhancements.
Lead incident and event management efforts, including root cause analysis and corrective actions.
Oversee employee training and certification programs for mechanical, electrical, and operational competencies.
Prepare and manage operational and capital budgets for assigned facilities.
Ensure proper planning, implementation, and closeout of projects within the Data Center facilities.
Develop scopes of work, solicit bids, and manage contracted services.
Uphold world-class customer satisfaction by responding promptly and effectively to operational or service-related issues.
Collaborate with senior leadership to establish and achieve departmental KPIs and performance metrics.
Perform additional duties as assigned.
Qualifications:
Required:
Bachelor's degree in Engineering, Business, or a related field, or equivalent work experience.
10+ years of experience in Data Center operations, engineering, or maintenance supervision.
10+ years of direct management experience with proven leadership and people development skills.
Strong understanding of electrical and mechanical building systems and their operational dependencies.
Proficiency with CMMS systems, Microsoft Office Suite, and Building Automation Systems (BAS).
Demonstrated ability to deliver exceptional customer service in a mission-critical environment.
Excellent verbal and written communication skills.
Preferred:
Experience managing large-scale Data Center campuses or multi-site operations.
Background in mission-critical maintenance programs or hyperscale environments.
Knowledge of EPA, OSHA, and other applicable regulatory compliance standards.
Experience developing or improving MOPs/SOPs in a mission-critical context.
Familiarity with operational excellence frameworks and continuous improvement methodologies.
Physical Requirements:
Able to remain in a seated position for an extended period and to lift and carry up to 15 lbs. (office manuals, case notebooks, case files, case materials, standard boxes, report binders, etc.) as needed.
Please note that Applied Digital is currently unable to sponsor new applicants for employment authorization or provide immigration-related support for this position. This includes, but is not limited to, visa categories such as H-1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-2, E-3, L-1, O-1, and any Employment Authorization Documents (EADs) or other work authorizations that require employer sponsorship.
Working Conditions Based on Location:
Remote: The Company agrees that Employee may work from home provided employee is in good standing, has a continuous secured internet connection, necessary equipment, and is accessible by MS Teams, phone, fax, and email during business hours. (See Telework policy.)
Office Environment: Business office hours, with work hours necessary to satisfactorily perform job functions. Some overtime may be required to accomplish timely work demands and meet the company's professional commitments. Overtime hours worked are paid to nonexempt employees at one and a half times their hourly pay rate.
Site Location: We are a 24-hour facility. Work hours (shifts) are assigned as necessary to satisfactorily perform job functions, ensure compliance, and support efficient company operations. Some positions require work at irregular hours (nights/weekends), overtime, alternating shifts, and working in challenging conditions (heat/cold, hazardous environments, loud worksites). Overtime hours worked are paid to nonexempt employees at one and a half times their hourly pay rate.
Note:
The company has reviewed this to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this and/or assign tasks for the employee to perform, as the company may deem appropriate.
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents acknowledge that they possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.
The company is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.
Financial Administrative Assistant
Cambridge, MA jobs
Financial/Administrative Assistant
Our client, a prominent research institution dedicated to advancing scientific discovery, is seeking a committed Financial/Administrative Assistant to support their dynamic research team within the Department of Engineering. This essential role offers an opportunity to contribute to impactful, federally funded projects while gaining valuable experience in a prestigious environment. The ideal candidate will become a key part of a collaborative team, assisting with financial management and compliance for large-scale research programs, with potential for future permanent placement.
Compensation:
$24.00-26.00 per hour
Responsibilities:
Partner with team members to verify monthly financial transactions, ensuring consistency with organizational and sponsor policies.
Manage purchase orders, including processing cancellations and coordinating with procurement services.
Record journal voucher entries accurately, assigning transactions to correct programs and expense categories.
Facilitate reimbursement processes for team members' out-of-pocket costs.
Support operational activities such as managing access requests, handling facility orders, and coordinating intellectual property documentation.
Maintain detailed records to promote compliance and efficiency in financial operations.
Assist with various administrative duties to ensure smooth project workflows.
Requirements:
2-3 years of relevant experience in financial or administrative support roles.
Proficiency with spreadsheet software and financial reconciliation techniques.
Strong organizational skills and analytical thinking to manage multiple tasks effectively.
Excellent problem-solving capabilities with a keen eye for detail.
Customer service-oriented approach with effective communication skills.
Education: Minimum of an associate's degree; bachelor's degree preferred.
Willingness to participate in initial on-site training for two months, with the possibility of remote work at 50% afterwards.
Availability to attend weekly team meetings on Monday mornings at 10:30 AM.
Our Commitment to Inclusion & Belonging
The Hollister Group is an equal opportunity employer. We welcome and encourage applications from people who are under-represented in their respective occupation or position.
Sr. Director, Benefits
Dublin, CA jobs
Our values start with our people, join a team that values you!
Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience.
As part of our team, you will experience:
Success. Our winning team pursues excellence while learning and evolving
Career growth. We develop industry leading talent because Ross grows when our people grow
Teamwork. We work together to solve the hard problems and find the right solution
Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.
Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.
GENERAL PURPOSE:
The Senior Director of Benefits is responsible for developing and leading a comprehensive benefits strategy, the design, and administration of all associates benefit programs that supports organizational goals and enhances associate experience. This role ensures that benefits offerings are competitive, innovative, cost-effective, compliant, and aligned with the company's Total Rewards philosophy and business objectives. The Senior Director will partner closely with HR leadership, Finance, Legal, and external vendors to deliver programs that attract, retain, and engage top talent in the industry.
This leader will manage and develop a high-performing benefits team, and will foster a culture of collaboration, continuous improvement, and customer service.
The Senior Director will report to the Senior Vice President of Total Rewards and will interact frequently with Executives across the Company.
The base salary range for this role is $152,200 - $241,700. The base salary range is dependent on factors including, but not limited to, experience, skills, qualifications, relevant education, certifications, seniority, and location. The range listed is just one component of the total compensation package for employees. Other rewards vary by position and location.
ESSENTIAL FUNCTIONS:
• Evaluate new programs and market trends for potential application to Ross. Assess the competitiveness of all programs and practices against industry standards and comparable companies to ensure competitive positioning of benefits programs.
• Establish annual priorities and overall benefits strategic direction, ensuring that all benefits and retirement programs are aligned with the Company's annual and long-term strategic objectives. Provide the tactical strategy to implement new benefits programs and ensure efficient ongoing operations of existing programs.
• Lead and develop team of benefits professionals focused on health and welfare, wellness, and retirement programs strategy, design and administration.
• Partner in selection and management of relationships with vendors, brokers and carriers, including monitoring of cost, service levels, processes, and accuracy of data.
o Monitor administrative costs and pricing of benefit programs and recommend cost-containment strategies.
o Evaluate effectiveness of medical management and other benefits programs.
• Oversee outsourced administration and operations of benefit and retirement plan.
• Oversee the effective communication of the Company's employee benefits plans and programs to optimize impact and understanding.
• Ensure compliance with all federal, state, and local regulations, including ERISA, COBRA, HIPAA, FMLA, ACA etc.; keep up-to-date on legal and legislative issues related to all benefit and retirement plans and maintain accurate documentation and reporting for audits and regulatory requirements.
COMPETENCIES:
People
• Building Effective Teams (for managers of People and Projects)
• Developing Talent (for managers of people only)
• Collaboration
Self
• Leading by Example
• Communicates Effectively
• Ensures Accountability and Execution
• Manages Conflict
Business
• Business Acumen
• Plans, Aligns and Prioritizes
• Organizational Agility
• Ability to influence and build relationships across all levels of the organization.
• Excellent analytical, negotiation, and communication skills.
QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:
• Bachelor's degree in Human Resources, Business Administration, or related field.
• 10+ years of progressive experience in benefits management, with at least 5 years in a leadership role in a company of similar or larger size preferred.
• A forward-thinking and creative individual with excellent interpersonal, communication and presentation skills.
• A strategic planner with sound business skills, analytical ability, good judgment and a strong operational focus.
• Proven experience managing large-scale benefits programs in a multi-state or retail environment.
• Strong knowledge of benefits regulations and compliance requirements.
PHYSICAL REQUIREMENTS/ADA:
Job requires ability to work in an office environment, primarily on a computer.
Requires sitting, standing, walking, hearing, talking on the telephone, attending in-person meetings, typing, and working with paper/files, etc.
Consistent timeliness and regular attendance.
Vision requirements: Ability to see information in print and/or electronically.
This role requires regular in-office presence, including to engage in in-person team interaction, meetings and collaboration, client support, mentoring, coaching, and/or feedback. However, this role can perform duties effectively using a combination of in-office and remote work.
#LI-HYBRID
SUPERVISORY RESPONSIBILITIES:
1-2 Senior Managers, Benefits
3-5 Benefits Associates
DISCLAIMER
This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.
Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.
IT Support Specialist (Hybrid)
Bolingbrook, IL jobs
JOIN US AND "CREATE YOUR VISION" ABOUT US S&S Activewear is a leading North American, tech-enabled specialty distributor of imprintable apparel, including t-shirts, fleece, athletic wear, headwear, workwear, scrubs and accessories. We pride ourselves on being the "critical link" that enables our 100+ brand partners such as Adidas, Columbia and Gildan to reach our hyper-fragmented base of customers, comprised of apparel decorators, eRetailers and promotional products distributors that embellish apparel items for diverse end consumer use cases (e.g., everyday wear, concerts, fitness attire, life events, team sports, etc.). At S&S, we differentiate in the market through a customer service focus, strategic product portfolio, world-class distribution infrastructure, a collaborative growth culture and a relentless focus on technology and innovation.
Our success has compounded since the Company's humble beginnings in 1988 as a regional t-shirt distributor to a leading, multi-billion-dollar value-added distribution platform that drives market penetration for our suppliers while enabling growth, operations and fulfillment for a diverse range of customers across channels and business sizes. We strive to be the apparel distributor of choice while inspiring and fostering growth for customers, employees and suppliers through our core values of service, deep relationships, innovation, continuous improvement and accountability.
ABOUT THE ROLE
The IT Support Specialist is responsible for hands-on technical support, device deployment, and IT maintenance across corporate and warehouse environments. This role requires strong troubleshooting skills, familiarity with Microsoft 365 and endpoint management systems, and the ability to work independently in a fast-paced and dynamic setting.
SCHEDULE
Monday-Friday 8AM-5PM, Full-Time, Exempt
HYBRID Schedule Available
220 Remington Blvd, Bolingbrook, IL
WHAT YOU WILL DO
* Diagnose and resolve IT issues for local and remote users.
* Deploy, configure, and support PCs, printers, scanners, tablets, and other peripherals in warehouses and corporate offices.
* Maintain and update hardware, operating systems, and application software.
* Provide support for OneDrive, SharePoint, Teams, and other Microsoft 365 tools.
* Provide advanced support for third-party and in-house software.
* Manage user accounts in Microsoft Active Directory and Entra ID.
* Manage and support devices enrolled in Microsoft Intune and Jamf.
* Lead or assist in setup, teardown, and conversion projects at remote locations.
* Support warehouse technology and automation systems.
* Assist in IT asset management, including inventory tracking and reporting.
* Track incidents and service requests in the IT ticketing system.
* Document procedures and solutions in the internal knowledge base.
WHAT WE'RE LOOKING FOR
* Bachelor's degree in Computer Science or equivalent practical experience.
* CompTIA A+ certification or equivalent.
* Minimum of 5 years of hands-on technical support experience.
* Strong IT diagnostic and troubleshooting skills.
* Proficiency in the Microsoft 365 ecosystem.
* Experience with networking concepts and troubleshooting.
* Ability to work independently with minimal supervision.
* Flexible, adaptable, and able to multitask in a fast-paced environment.
* Self-motivated and proactive, with high attention to detail.
* Positive attitude and strong team collaboration skills.
* Strong verbal and written communication skills.
* Willingness to travel occasionally, including overnight stays as required.
* Participation in an on-call rotation to respond to critical off-hours incidents.
* Able to lift 50 lbs. and perform tasks while standing for extended periods.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or listen.
Working Environment
This job operates in a professional office environment. This role routinely involves standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Reasonable accommodation may be provided to enable people with disabilities to perform the essential functions.
Equal Opportunity Employer
S&S Activewear welcomes people of all backgrounds and experiences and are committed to creating a diverse culture and supporting human growth. We are proud to be an equal opportunity employer and is committed to providing equal opportunity for all employees and applicants. We conduct business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. Our policy is to recruit, hire, train, promote, assign, transfer, and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons. S&S participates in E-Verify and will provide the federal government with your Form I-9 information to confirm you are authorized to work in the U.S. This job offer is contingent upon the completion of a satisfactory background check.
EVP, Operations & Development, Multi-Location Health & Wellness, Private Equity, 78965
Minneapolis, MN jobs
EVP, Operations & Development, Multi-Location Health & Wellness, Private Equity
Our client is a middle market, multi-location Health & Wellness enterprise making ambitious growth strides nationally.
We are seeking an experienced, growth-focused multi-location operator to take on the mantle of EVP, Operations & Development with a mandate to build out and oversee a highly efficient customer-focused operations network. You will manage the entire project life cycle of new build expansion and drive operational efficiencies across a national enterprise. This individual will come from a proven background in multi-location hospitality, retail or healthcare services with proven experience in successfully introducing best practices, professionalizing operations and functioning as a strategic and tactical business partner alongside the senior executive team. You will have a “roll-up your sleeves” operating style and bring relevant experience in the planning, project management and rapid rollout of an ambitious expansion strategy. This role requires experience leading teams, refining processes, implementing systems and simultaneous project management of the new build strategy.
The compensation package includes a highly attractive equity opportunity with a competitive base salary and cash bonus opportunities. This position offers the flexibility for hybrid and/or remote work.
Field Visual Merchandising Manager - East Coast
New Jersey jobs
Fabletics is currently looking for a Field Visual Merchandising Manager
How do you fit in:
As the Field Visual Merchandising Manager you will create a unique, impactful shopping experience for the Fabletics retail stores and understand the importance of a strong branded environment to support business objectives. This role is responsible for instilling brand consistency and standards fleetwide through coaching, training, and development to the field organization. This person is also the ambassador and communicator of global brand messaging, strategies, concepts, and initiatives.
This position will report to our Director of Field Visual Merchandising
What you will do:
Lead, mentor, and inspire field teams to ensure consistency in execution across all locations.
Communicate & partner with field/store teams to plan, oversee, and execute product placement, fixture layouts, displays and window installations for any corporate floorset roll outs and marketing initiatives (monthly/seasonal).
Conduct formal visits to elevate field/store level visual & marketing acuity, as well as four wall productivity.
Ensure all stores adhere to company visual standards and operational guidelines.
Responsible for managing the execution of all Visual Merchandising & Marketing deliverables for new store openings, remodels, relocations & special projects as needed.
Participate in corporate/field leadership visits with ability to present and discuss any visual successes and/or opportunities across market.
Identify opportunities and develop solutions across market that will help drive business results both for individual locations as well as regions.
Partner with HQ teams to be knowledgeable of seasonal buys and key items for flawless planning and execution of monthly floorsets.
Partner with HQ teams to hindsight any opportunities or successes of corporate marketing, product, or visual merchandising initiatives.
Ability to recruit, interview, onboard and train any new visual talent fleetwide.
Partner with and mobilize Regional Director group to create cross-departmental process, feedback and synergy.
What you can bring:
Minimum 5+ years' experience in a comparable retail environment with a focus on visual merchandising.
Ability to understand and interpret merchandise presentation direction that can support high volume/multi store and flagship stores.
Strong strategic planning and organizational skills with the ability to prioritize to deadlines with agility and nimbleness.
Excellent verbal and written communication skills with the ability to communicate effectively and graciously with all levels within the organization (corporate office and field leadership).
Strong attention to detail with an entrepreneurial disposition and high-level leadership acumen.
Proficient in Microsoft 365, Adobe Creative Suite, Mac iOS
Bachelor's Degree preferred.
Physical requirements:
Able to safely lift/move 50 lbs, Able to stand and stretch for extended periods of time, and comfortable with heights and climbing ladders.
Travel up to 75% of the time. Flexibility to work on off peak hours, weekends, and overnights.
Able to travel using various forms of transportation such as airplanes, trains, and buses.
Possess driver's license and can drive to store locations.
*This job description is not all-inclusive and may change at any time to meet the needs of the business.
Compensation & Total Rewards:
At Fabletics, we believe work and life should fit together! We continue to build a culture of flexibility, to empower you to do your best and put yourself first. Our Total Rewards program rewards employees for their hard work, supporting their health, well-being, families, and ultimately their life journey. Total Rewards at Fabletics includes:
- Hybrid Work Schedule*
-Discretionary Paid Time Off*
-Summer Fridays*
-Healthcare Plans
-Employee Discounts
-401k
-Annual Bonus Program
-Equity Program*
-And More
*Varied for retail, fulfillment and fully remote roles.
The annual base salary range for this position is from $75,500-$100,000. The range provided includes the base salary that Fabletics expects to pay for the role. Offered base salary will be dependent on factors including the scope and complexity of the role, candidate's related work experience, subject matter expertise and work location.
#LI-AH2
Security Alert: Protect yourself from scams
At Fabletics, we're dedicated to recruiting top talent who share our drive for innovation. To safeguard candidates, Fabletics emphasizes legitimate recruitment practices. Initial communication is primarily via official email addresses and LinkedIn; beware of deviations. Personal data and sensitive information will not be solicited during the application phase. Interviews are conducted via phone, in person, or through the approved platforms Teams or Zoom-never via messaging apps or other calling services. Offers are merit-based, communicated verbally, and followed up in writing. If personal information is requested to initiate the hiring process, rest assured it will be through secure and protected means.
Fabletics, Inc. is an equal opportunity employer. We recruit, employ, compensate, develop, and promote regardless of race, national origin, religion, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, and other protected status as required by applicable. At Fabletics, Inc., we champion a vibrant workplace culture that thrives on diversity law and do not tolerate discrimination or harassment. We are one team from many backgrounds, innovating through diversity of individuals, who are driven by passion for creating an inclusive space for all. Fabletics, Inc. will continue to champion a workplace culture that prizes diversity and inclusivity.
We encourage you to apply regardless of meeting all qualifications and/or requirements.
Auto-ApplyIT Technician (Local Applicants only)
El Dorado, KS jobs
Job DescriptionNetwork Computer Solutions (NCS) empowers organizations by delivering the latest IT solutions. Our approach to business is simple; keeping our customers satisfied and prepared to interact with the rapid evolution of information technology. Our mission, to deliver high-performance solutions that are efficient and cost effective for our customers. Their success is our success.
We are looking for qualified technicians to install, maintain and repair computers and networks. As a computer technician you must be well-versed in computer systems and network functions. This candidate will have the ability to monitor the organization's and their client's networks for security breaches and investigate when one occurs. Use and maintain software, such as firewalls and data encryption programs, to protect sensitive information. Check for vulnerabilities in computer and network systems. The ideal candidate will be reliable, be able to work diligently and accurately and will possess a great problem-solving ability to fix issues and ensure functionality.
Responsibilities:
Establish and maintain positive Client relationships.
Understand a problem and work through details to reach a comprehensive solution in a timely manner.
Timely and detailed documentation of Client configurations, issues and resolutions.
Offer quality support to coworkers and Clients through a variety of methods.
Propose equipment, services, software and solutions to increase Client efficiency.
Maintain a prioritized schedule to effectively utilize the work day.
Construct and execute comprehensive solutions that are in the best interest of the Client.
Protect and preserve all personal and occupational information encountered during employment.
Qualifications & Experience:
One of the following
2+ years experience in an IT support role
2-year technical degree
Bachelors in related field. * Strong background in server management, networking protocols.
Ability to work in both a team environment.
Exceptional trouble-shooting skills.
Exceptional customer service skills.
Excellent verbal and written communication skills.
Clear driving record
Ability to climb an 8 ft. ladder.
Ability to lift 50 lbs. without assistance.
Be punctual.
**Looking for Candidates in Eldorado, KS and surrounding area. This position is primarily remote, but you will be required to go onsite.
Flexible work from home options available.
Customer Relations Specialist (Hybrid- AZ Only)
Mesa, AZ jobs
What's Under the Hood
DriveTime Family of Brands is the largest privately owned used car sales finance & servicing company in the nation. Headquartered in Tempe, Arizona and Dallas, Texas, we create opportunities and improve the lives of our customers and our employees by placing a focus on putting the right customer, in the right vehicle, on the right terms and on their path to ownership.
You can find DriveTime's tire tracks across the nation with dealerships where we embrace a transparent pricing approach, eliminating haggling and gimmicks and reconditioning centers where we breathe new life into pre-owned vehicles. Regardless of where you're located, if you've got DRIVE and you're looking to make an impact, we'd love for you to make a difference with us!
That's Nice, But What's the Job?
In short, as a Customer Relations Specialist, you will take ownership of individual inquiries and complaints from all areas of DriveTime, encompassing a range of situations that customers encounter both pre and post-sale. Our Customer Success Advisors' see each case through to completion by proactively working with the customer to find the best possible solution for all parties.
In long, some other responsibilities include:
Responding to inquiries and complaints promptly through proactive follow up.
Interacting with customers through multiple means of communication, including phones, text, and social media.
Communicating with all lines of the business to properly research customer concerns.
Attention to detail to ensure accurate representation of their cases.
Problem solving with autonomy to offer assistance when appropriate.
Effectively managing customer conflict while under pressure.
Showing empathy and understanding for the customer's situation and act as a single point of contact for customers to ensure the highest level of customer satisfaction by setting proper expectations.
Meet/exceed performance goals set by the company to deliver best in class customer experience by managing inbound and outbound customer communications within Service Level Agreements.
Duties include, but are not limited to, being involved in and helping to develop training as needed, addressing customer concerns appropriately, assisting with legal settlements, as well as identifying trends and consistently looking for innovative methods on improving the overall business process.
So, What Kind of Folks Are We Looking for?
Positive emotional resilience. Problems will arise. We want to make sure you have the ability to rise past them while maintaining an optimistic attitude.
Strategic thinker. We are looking for an individual that takes an insightful, future oriented, open-minded, and proactive approach to thinking.
Passionate and goal oriented. We are looking for someone that is enthusiastic about their work and is passionate about not only meeting their goals but exceeding them.
Levelheaded. You will need the ability to maintain personal composure when confronted with a difficult situation.
Self-starter. You will be provided all the tools to succeed, but it's up to you to take advantage of them.
The Specifics.
High School Diploma or GED required. Bachelor's degree or equivalent experience preferred.
Hybrid role with opportunity to work from home in an approved location once training is completed
Must be comfortable working on site as needed and have availability weekdays from 7am-4pm.
Spanish Speaking a Plus!
So What About the Perks? Perks matter
Medical, dental, and vision, oh my! DriveTime Family of Brands covers a sizable amount of insurance premiums to ensure our employees receive top-tier healthcare coverage.
But Wait, There's More. 401(K), Company paid life insurance policy, short and long-term disability coverage to name a few.
Growth Opportunities. You grow, I grow, we all grow! But seriously, DriveTime Family of Brands is committed to providing its employees with every opportunity to grow professionally with roughly over 1,000 employees promoted year over year.
Tuition Reimbursement. We're as passionate about your professional development as you are. With that, we'll put our money where our mouth is.
Wellness Program. Health is wealth! This program includes self-guided coaching and journeys, cash incentives and discounts on your medical premiums through engaging in fun activities!
Gratitude is Green. We offer competitive pay across the organization, because, well… money matters!
Game Room. Gimme a break - no, not a Kit Kat ad but we do have a ping-pong table, a pool table and other games if you ever need a break in your day.
In-House Gym. We want our employees to be the best versions of themselves. So come early, take a break in your day, or finish strong with a workout!
Enjoy Social Events? Bring it on. Rally with your team for festive gatherings, team competitions or just to hang out!
We Care and Value YOU! Feel the love and let us treat you to company outings, personal rewards, amazing prizes & much more!
Paid Time Off. Not just lip service: we work hard, to play hard! Paid time off includes (for all full-time roles) wellness days, holidays, and good ole' fashioned YOU time! For our Part-timers, don't fear you get some time too...vacation time is available - the more you work, the more you earn!
Anything Else? Absolutely.
DriveTime Family of Brands is Great Place to Work Certified! And get this: 90% of our rockstar employees say they feel right at home here. We could spend a lot of time having you read about ALL our awards, but we'll save time (and practice some humility) just naming a few others; Comparably Awards: Best Company for Diversity, Best Company Culture and Best Company Leadership, oh and don't forget Phoenix Business Journal Healthiest Employers (okay, we'll stop there)!
Hiring is contingent upon successful completion of our background and drug screening process. DriveTime is a drug-free, tobacco-free workplace and an Equal Opportunity Employer.
And when it comes to hiring, we don't just look for the right person for the job, we seek out the right person for DriveTime. Buckle up for plenty of opportunities to grow in a professional, fun, and high-energy environment!
Auto-ApplyCustomer Success Healthcare Representative
Merrimack, NH jobs
Equal Opportunity Employer/Disability/Veterans
Reliable Respiratory is a Durable Medical Equipment (DME) company that provides the highest quality level of service for patients in need of respiratory, diabetes, urology, and maternity support. Equipment provided includes, CPAPs, BiPAPs, AutoPAPs, nebulizers, oxygen equipment, ventilators, CGM devices, insulin pumps, and breast pumps.
Each patient is treated with professionalism, understanding, and attentive service. We care about our customers, work closely with the medical community, and have highly skilled staff ready to assist customers in receiving the best care possible.
A Customer Success Representative is responsible for generating new business to the company by ensuring all accounts are managed with care and efficiency.
As a Customer Success Representative, you will work directly with our accounts and customers to fulfill medical supply orders and answer questions related to care. This includes collaborating with referral sources, insurance companies, and internal departments to ensure each step of fulfillment is met with efficiency and accuracy.
This is a remote opportunity for applicants residing in New England.
Duties and Responsibilities
Manages all assigned key accounts
Serves as an account liaison between internal departments and external accounts
Builds relationships and trust between the assigned accounts and Reliable Respiratory
Identifies and capitalizes on opportunities to increase sales for the assigned accounts while maintaining satisfactory customer service
Processes new and recurring orders via fax, phone, email, or in person in accordance with Reliable Respiratory's processing procedures and guidelines
Handles incoming communications from customers and referrals in a timely, professional, and friendly manner, including walk-in patients as necessary
Verifies insurance online or by phone and documents information in Reliable Respiratory's electronic health records system
Obtains all necessary insurance authorizations
Troubleshoots equipment issues with patients; triages issues to manufacturer's care teams or referring doctors as needed
Understands insurance coverage and allowable amounts; verifies patient demographic information, insurance authorization, and benefit information-updating as needed
Spot opportunities to recommend additional services or products that support customer goals and boost referrals
Ensures completion of worklists assigned
Collects patient payments
Ensures patients understand cost responsibilities
Coordinates appointments between customers and respiratory staff
Participates in company phone campaigns
Complies with all policies and procedures established by the company and the company's regulatory bodies
Required Qualifications
18 years of age or older
Must be eligible to work in the United States and not require work authorization from us now or in the future
Bachelor's Degree required
1 year of customer service experience
Required Skills
Effective and professional verbal and written communication abilities
Professional computer experience (especially Microsoft Office Suite)
Ability to work independently to investigate and make decisions
Ability to work in collaboration with others
Ability to prioritize and complete work amidst interruptions in a busy work area
Ability to comply with guidelines both internal and industry-imposed
Ability to reconcile multiple shifting logistical factors for each appointment
Strong attention to detail
Great customer service skills especially in high intensity situations
Fluent in English and Spanish proficiency preferred
Competencies
Adaptability
Analytical Skills
Attention to Detail
Communication
Computer Skills
Customer Service
Decision Making
Dependability
Initiative
Problem Solving
Productivity
Self-Motivated
Sense of Urgency
Teamwork
Work Environment & Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to communicate and convey information with the appropriate parties. The job requires assuming a stationary position for long periods of time
This role routinely uses standard office equipment such as computers, phones, and printers/scanners
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
This job operates in a professional office environment
The noise level in the work environment is usually moderate to loud if employee wished to be in office
Reliable Respiratory, INC participates in E-Verify. E-Verify is a web-based system that allows an employer to determine an employee's eligibility to work in the US using information reported on an employee's Form I-9. The E-Verify system confirms eligibility with both the Social Security Administration (SSA) and Department of Homeland Security (DHS). For more information, please go to the USCIS E-Verify website.
Auto-ApplySenior Brand Manager, Prestige Wine & Champagne
New York, NY jobs
Where Conviviality is at work. Pernod Ricard is a global premium spirits and wine company. We're the team behind leading brands such as ABSOLUT Vodka, Jameson Irish Whiskey, Malibu, Kahlúa Liqueur, The Glenlivet Gin, and Skrewball whiskey, as well as many more superior wines and exquisite champagnes!
Working at Pernod Ricard is all about igniting conviviality in all that we do. Derived from the French word, convivialité…it means human connection, authenticity, friendly, and jovial. Conviviality is energy and spirit with a splash of je ne sais quoi and is a core philosophy around how we live and work at Pernod Ricard.
Guided by our 4 core values: (1) grounded in the real; (2) fiercely authentic; (3) passion for challenge; and (4) connected beyond borders; we are team players, dream makers, trailblazers, movers and (cocktail) shakers. We have a passion for living life to the fullest, making new friends every day, and realizing our potential as people and as a business!
The salary range for this role, based in New York, is $130,680.00 to $163,350.00. The range will vary if outside of this location. Base salaries are determined during our interview process, by assessing a candidate's experience, skills against internal peers and against the scope and responsibilities of the position.
Position Summary:
The Sr. Brand Manager will be responsible for supporting strategic and brand plan development/ implementation and innovation launch plan development and monitoring for the Perrier Jouet, MUMM and Chateau Sainte Marguerite champagne, sparkling and rosé brands. He/she will exhibit a general manager mindset and will be responsible for assisting in key projects that will aim to achieve two critical goals: a) build brand equity and, b) drive brand performance through long term profitable growth.
This exciting role requires a dynamic and experienced Sr. Brand Manager who has a strong marketing, analytical and innovation background, luxury brand or high-end spirits & wine experience, is consumer centric and can balance thinking strategically with the key execution priorities on the business including, but not limited to the following:
* Commercial Prowess: Partner with the Brand Director, and other Brand Managers, as well as key agencies and cross-functional team to drive the brand equity and growth through retail programs, brand partnerships and sponsorships, and develop platforms/executions that maximize business results.
* Entrepreneurial Mindset: Develop, deliver, and iterate plans continuously with a resourceful, obsessive, and fearless mindset with a focus on proving the case for brand expansion.
* Collaboration & Integration: Work within, and at times, lead, a cross-functional and agency working team, which includes but is not limited to the global brand owners, agencies, winemaking team, field marketing, sales, consumer insights, marketing enablement and other business departments fostering and building a strong multi-functional team. Collaboration, alignment, and influence with multiple stakeholders is a key to success.
* Analysis and Reporting: Lead the analysis and reporting of market and competitor trends to identify salient business issues/opportunities, working with divisional sales/marketing teams as necessary.
* Research: Perform analysis/construct research programs and derive implications to ensure marketing programs/expenditures meet KPIs. Consistently seek to improve the existing programming.
* Competitive Analysis and Implications: Assist with the development of the Strategic Brand Review by analyzing category opportunities, identifying key consumer targets, innovation opportunities, and activation strategies.
Major Responsibilities / Accountabilities:
* Support the development of national and local programs/strategies with flexibility and local adaptation in mind, lead agency management of asset development, dissemination and then the tracking of programs to key states, channels and customers.
* Manage luxury partnerships and eCommerce partnerships that require a strategic approach, focusing on understanding partner values, aligning goals, creating compelling offers, negotiating terms, and executing a well-defined plan, while ensuring brand integrity and long-term success.
* Provide oversight and leadership of Prestige Brands in Supply Planning & Operations workstreams, as well as Brand Pricing projects to simplify, prioritize, and drive more commercial accountability for the brands.
* Support Brand Director with the coordination of key global and national campaigns and special product or innovation projects with BrandCos and key stakeholders.
* Always-on tracking of traditional and digital media strategies / trends, demand territories and occasions, and brand perceptions.
Job Requirements:
* Education: Minimum bachelor's degree (or equivalent); MBA or advanced degree preferable.
* Experience / Background: 5-8+ years of business experience, with experience in a senior level role in CPG, media agency or advertiser and, or working for or with key retail customers.
* Experience managing Prestige, Luxury and, or culturally iconic brands with sizable A&P budgets.
* Experience developing brand strategies grounded in insights and analytics.
* Must have experience in managing and partnering with a broad set of stakeholders in matrix organization as well as external agency partners.
* Must have experience managing financial and business performance including budget management.
When you join Pernod Ricard, you'll experience a workplace that is rich in heritage, driven by our iconic brands and a long-standing commitment to sustainability, safety, and giving back to the people and communities where we work. We know that happiness at work starts with that feeling of belonging you get from an inclusive culture where being uniquely you is celebrated. Our values are lived, they drive our behaviors, and it's what brings our culture to life.
Our work philosophy celebrates the magic of human connection with the flexibility needed to provide one's most meaningful contribution. We offer a flexible work policy, with most of our positions offering a hybrid option with flexibility to work remotely 2 days a week. As a global employer, we understand that not everyone's working hours are the same, and we empower our employees to work the hours that make the most sense for them and their team's schedules.
We offer employees great benefits and perks to toast to a life filled with support. Check out PRUSABenefits.com for details.
Pernod Ricard USA is an Equal Opportunity Employer. It employs qualified individuals based solely on ability, training, and experience, and does not and will not, discriminate for or against any employee or applicant for employment or promotion based upon actual or perceived race, color, religion, sex, age, disability, national origin, citizenship, marital status, sexual orientation, gender identity, genetic information, military service or any other classification protected by law. Offers will be subject to United States local terms.
Pernod Ricard USA is committed to the full inclusion of all qualified individuals. As part of this commitment, Pernod Ricard USA will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. To request reasonable accommodation during the application process, contact us at PR_NA_***********************************
Job Posting End Date:
Target Hire Date:
2025-10-15
Target End Date:
Auto-ApplySales & Customer Engagement Manager - HARGROVE
Lanham, MD jobs
The Sales & Customer Engagement Manager is responsible for identifying, sourcing, and securing business across the full end-to-end range of products and services Encore as an organization can deliver with direct focus on Virtual and Hybrid event opportunities. This position may be focused on one specific sector or region. The Customer Engagement Manager will be expected to take clients through the entire sales process, from outreach, consulting, RFP process to close. The Customer Engagement Manager will report to the GSO Sales Leader.
Key Job Responsibilities
Business Development
* Proactively pursue net new business opportunities and follow up on assigned event leads from marketing campaigns, new solution offerings and industry relations efforts.
* Build strategies and customer pursuit plans that include contacting prospective clients to conduct an end-to-end event solution.
* Manage demonstrations to introduce Encore, Encore's approach, and solutions as relevant to each contact.
* Develop relationships with multiple stakeholders in designated key accounts to include meeting planners, business unit directors, and sourcing teams to target virtual and hybrid events using personal networks, contacts from industry relations activities, and unassigned contacts.
* Understand customer's needs and goals to create an event experience that best aligns Encore resources and solutions, while driving customer awareness and adoption.
* Identify and develop additional event leads via targeted prospecting.
* Manage quotes, proposals, pitches, and RFPs through the sales process and in partnership with other departments, from lead to WIN.
* Advocate for Encore solutions in the industry, through speaking, networking, or attending events as needed.
* Actively network and generate new contacts, making valuable introductions to Encore while also working the existing database to ensure customers are shown the maximum partnership value.
Event/Account Management
* Oversee the sales process for identified opportunities and key account assignments.
* Act as the liaison between customer and the production teams to ensure conversion and overall customer satisfaction.
* Ensure compliance and consistent execution of any customer agreements across Encore's executing divisions.
* Maintain timely and consistent customer scope and reporting via Compass and Navigator, through the transition to the assigned execution team for the delivery, while you maintain the internal/external communication of key requirements.
Revenue Management
* Meet and exceed monthly and quarterly revenue quotas.
* Actively manage virtual & hybrid event pipeline while evaluating opportunities to engage in other areas of Encore business including core audio visual services, power, rigging, HSIA, creative services, and all offerings Encore provides to clients.
Sales, Operational and Technical Support
* Effectively communicate the customer's needs internally across multiple departments.
* Liaise with internal resources to convey technical requirements, budget expectations, and timelines.
* Work closely with Encore internal contacts to realize account objectives and act on resolving customer experience and internal issues.
* Consistently monitor and update demos based on platform development and updates.
* Monitor and maintain accurate and timely Compass (CRM) Account and Contact data entry, billing records, show evaluations, customer surveys and any other information on assigned accounts requested by management in accordance with policies and procedures.
* Maintain latest solutions knowledge through regular training and development opportunities via EncoreU or other training opportunities as they are presented.
Job Qualifications
* Bachelor's Degree or equivalent
* 3+ Years' experience in Sales
* Seasoned Sales Professional with a go get/hunter sales mindset
* Ability to generate leads through lead follow up, lead generation through calling, sales blitz programs research, and networking.
* Experience in shifting focus to virtual and hybrid experiences, and the vision to adapt as needed with changes in the business
* Existing non-preferred/strategic account relationships preferred
* Experience in building relationships and rapport with customers, understanding how to work with accounts until a need is uncovered
* Experience working within a team environment to over-deliver on desired results
* Experience providing a high-level of customer service and having a "yes" approach to finding solutions
* Experience in creating and delivering compelling high-level presentations to a variety of key stakeholders
* Excellent computer skills including all Microsoft Office applications
* Experience with the use of customer relationship database
* Strong written and oral communication skills needed to draft sales presentations, and effectively solicit business via phone and face to face customer contact, as well as through tradeshow and industry events
* Excellent organizational skills and the ability to manage multiple projects/activities at the same time
* In depth understanding of the meetings and event technology industries
* Desire and ability to travel within the United States or abroad
Competencies
This section consists of the Competency Group Number that is assigned to the job. Each job at Encore is tied to one of six competency groups. The Competency Group will be determined based on the roles and responsibilities that are required for that job title.
Competency Group = 2
Deliver World Class Service
* Hospitality
* Ownership
Do The Right Thing
* Demonstrates Self-Awareness
Drive Results
* Ensures Accountability
See The Big Picture
* Decision Quality
* Manages Complexity
Value People
* Collaborates
For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link: (********************************************************************************************
Work Environment
Office or Remote Office Location
Work is performed primarily in an office environment even if the salesperson is identified as remote. Salespeople who work "remote" need to have a designated office environment free of distractions and noise to immolate the proper work environment. Working times may include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based in an office environment and when traveling, on an individual venue or a representation of venues in that city or area.
The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.
#INDSALES
#LI-JA1
Sales/Designer
Concord, CA jobs
DO YOU ENJOY HELPING PEOPLE GET ORGANIZED? Closets By Design is hiring designers/sales representatives. Are you a "people person?" Are you creative, with good communication skills and like helping people? You can help others organize their home. As a Closets By Design Designer, you can enjoy the flexibility of working from home. We provide pre-set appointments with nice people just like you, close to your home. You will receive complete sales and design training, no experience required.
We are looking for people who have:
Great people skills.
Fun and outgoing personalities.
A creative side.
Reliable transportation.
Earn $2k-$4k in commission and bonuses per month.
We offer the following:
No cold calling, pre-set appointments.
Product and sales training provided.
Excellent marketing materials.
Great support from a team of managers.
Work out of your home.
Flexible schedule, variable (part time) employment opportunities available.
Ability to thrive in a full commission/bonus sales environment.
Call now at ************
Email [email protected]
Fax ************
Required license or certification:
Drivers License and proper insurance.
Auto-ApplyB2B Sales Operations Coordinator (Order Management Specialist)
Denver, CO jobs
TRUEWERK, based in Denver, Colorado, is reimagining life and work in the trades by engineering the world's most technically advanced, high-performance workwear. Today's trade professionals rely on apparel that keeps them safe, comfortable and capable of performing at their best. By innovating technical fabrics that deliver unmatched performance in hot weather - or that layer together effectively in cold and inclement conditions - TRUEWERK proudly supports the men and women across the trades who are building tomorrow. TRUEWERK serves customers in the U.S. and Canada via TRUEWERK.com, Amazon and through our wholesale, retail and B2B sales partners. With nearly 50 hardworking employees, TRUEWERK is on a strong growth trajectory and is passionate about developing its people and culture in support of its mission.
Job Description
This is a hybrid role requiring regular in-office presence at our headquarters in Denver, Colorado Tuesday-Thursday, with the option to work remotely on Monday and Friday based on business needs.
We're looking for a highly organized, detail-driven Sales Operations Coordinator in Denver, Colorado to support our growing B2B (business-to-business) channel. In this role, you'll serve as a key point of contact for wholesale and B2B orders-owning the flow from order submission through delivery. You'll ensure orders are processed accurately, tracked closely, and communicated clearly while coordinating across customers, warehouses, and internal groups to keep everything running smoothly.
This role is ideal for someone who thrives at the intersection of systems, process, and people-bringing strong communication skills, a sharp eye for detail, and a collaborative mindset to deliver an exceptional experience for our B2B customers.
The Sales Operations Coordinator reports to the Senior Manager of Sales Operations and partners closely with B2B customers, Brand/Community, Fulfillment, Accounting, 3PL partners, and shipping carriers.
Order Processing and Tracking
Serve as the subject matter expert to our Team, partners, and customers for accurate, relevant order information
Serve as the primary point of contact for entering and tracking B2B sales orders, ensuring accurate and timely processing from order entry through delivery
Utilize NetSuite to manage customer account data and sales orders, overseeing the full order lifecycle, including inventory transfers, fulfillment through 3PL partners, and final delivery tracking
Monitor and manage backorder reports to ensure inventory is released and invoiced promptly upon availability
Communication and Coordination
Maintain consistent, timely, and proactive communication with internal groups, partners, vendors, and customers to keep orders moving efficiently
Act as the main liaison between Sales and relevant stakeholders for all order management inquiries
Proactively communicate with customers by sending order confirmations and tracking information to ensure accurate and on-time delivery
Collaborate closely with the Fulfillment group to ensure accurate and timely order processing and shipment
Customer Satisfaction and Support
Provide exceptional customer service to support repeat business and reinforce TRUEWERK's position in the performance workwear industry
Resolve order-related issues, discrepancies, or delays with urgency, working cross-functionally to identify and implement solutions
Maintain accurate, up-to-date records of orders, shipments, and communications within order management systems
Help Identify process gaps and contribute to continuous improvement initiatives to enhance efficiency and customer satisfaction
Stay informed on inventory levels, shipment status, and other relevant details to provide accurate updates to customers and internal groups
Qualifications
Must Have
Recent experience in B2B or wholesale operations supporting complex order requirements; 3+ years in similar role(s) preferred
Strong understanding of order fulfillment, logistics, and inventory management
Proficiency with an ERP or order management system (we use NetSuite) and vendor compliance portals such(NuOrder, SPS Commerce, or CommerceHub)
Advanced spreadsheet skills (Google Sheets, Microsoft Excel)
Experience tracking items or workflows in project / task management tools (e.g., Monday.com)
Knowledge of basic accounting principles related to order processing and invoicing
Bonus
Experience with program orders, replenishment, and vendor compliance requirements, including routing guides, chargebacks, and vendor portal updates
Experience managing active accounts and recurring orders within a growth-stage consumer goods company
Preferred
Experience with apparel or outdoor products
Familiarity with, interest in, or personal experience with the skilled trades
Additional Information
TRUEWERK is committed to providing fair and competitive compensation through a combination of base salary and performance-based bonuses. Other benefits include but are not limited to:
Employer-paid medical coverage
Employer-paid dental coverage
Optional vision coverage
Employer-paid life and AD&D insurance
Employer-paid short-term & long-term disability coverage
Affordable coverage for dependents and domestic partners
Additional out-of-pocket insurance options
HSA account with employer contribution
401K with company match
Monthly hybrid-work stipend
Professional development reimbursement program
Annual performance bonus
Unlimited PTO policy
11 company holidays
Employee Assistance Program for mental health support
Free workwear for you and discounts for friends and family!
Salary Range: $60,000 - 65,000 base salary + bonus
Applications for this role are expected to be accepted through December 26, 2025.
TRUEWERK is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions at TRUEWERK are based on business needs, job requirements and individual qualifications, without regard to race, color, age, religion, family or parental status, pregnancy, sex, gender identity, sexual orientation, national origin, disability, genetic information, or any other protected characteristic as outlined by federal, state and local laws.
Sr Manager, Direct Sales Merchandising
Philadelphia, PA jobs
The Merchandising Manager leads the development and management of uniform product assortment strategies for the Direct Sales Division that meet customer brand, functional and operational needs. This role balances design, quality, cost, and supply chain efficiency to deliver high-performing apparel programs for business and institutional clients.
Responsibilities/Essential Functions:
* Develop and manage product assortment for corporate uniforms programs, ensuring alignment with Customer requirements, brand standards and industry trends.
* Partner cross-functionally with Sales, Marketing, Supply Chain and Product Development to bring new unform collections to market and maintain existing programs.
* Oversees product lifecycle management - from concept and sourcing through launch, ongoing replenishment and end-of-life transitions. Re-source and/or provide substitutions suggestions for discontinued program styles.
* Analyze category performance (sales, margin, turn, inventory health and recommend adjustments to maximize profitability and service levels.
* Collaborate with design and sourcing teams to ensure garments meet fit, fabric, function, and durability standards appropriate to customer industries.
* Support customer facing teams with product recommendations, specifications and presentations for bids, renewals and upsell opportunities.
* Ensure cost and pricing accuracy, balancing margin goals with customer contract requirements.
* Manage and maintain strong vendor relationships, managing timelines, costs and quality standards.
* Monitor market and competitive trends in workwear and branded apparel to identify innovation and differentiation opportunities.
* Lead seasonal and program line reviews, ensuring clear communications of change to internal and external stakeholders.
* Determine seasonal and promotional strategies for digital sales and revenue.
Knowledge/Skills/Abilities:
* Proven analytical skills and forecasting with proficiency in Excel and merchandising systems.
* Strong understanding of apparel construction, fabrics and sourcing.
* Excellent communication and presentation skills, ability to translate data and product insights into actionable recommendations.
* Collaborative, cross-functional mindset with experience influencing across departments.
Working Environment/Safety Requirements:
* Remote-based
* Ability to travel up to 25% of the time to conduct presentations, meet with vendors, customers
Experience/Qualifications:
Bachelor's degree in Business, Merchandising or Marketing.
* 5-7 Years experience in merchandising, product management, product marketing or apparel category management. B2B experience is strongly preferred.
Band and Orchestra Sales Consultants
Cedar Falls, IA jobs
Full-time Description
The Band and Orchestra Sales Consultants are West Music's customer service and product specialists in our retail stores. This retail sales position is critical to West Music's success by assisting customers and allowing them to
Play now. Play for life.
Requirements
What You'll Do
Achieve personal sales goals while contributing to the success of the team.
Greets customers, provides information on products and services, answers questions, and sells merchandise to customers both in person and via telephone or e-mail.
Demonstrates merchandise to customers and has full knowledge of product lines to best match customers with the correct product.
Assist with the preparation of the sales floor, including stocking, and changing displays.
What we'd like you to have
The desire to talk music and assist customers with everything they need to start or continue their life-long musical journey.
The ability to work non-traditional hours including evenings and weekends.
Bachelor's degree in Music Education, Business, or related field desired.
Prior retail or outside sales experience preferred.
Service Focused and the will to sell - strives to always deliver great service to customers and co-workers by using effective listening skills, strong interpersonal and communication skills. Committed to using customer service skills to assist in meeting sales goals.
Self-motivated - a “can-do” attitude with a desire to take on an increasing level of responsibility and a drive to meet sales goals.
Team Player/Collaborative - people focused with the ability to develop effective working relationships with co-workers and customers. You will be in an environment where the expectation is to ask for help when you need it, and to seek out opportunities to assist others in meeting the customer needs.
What we offer:
Hybrid/Remote work is possible for specific roles
Full benefits package available the first of the month following the date of hire including:
Medical, dental, vision insurance
401k with match
PTO/Paid holidays
West Music is an equal opportunity, equal access employer committed to a diverse workforce. The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
Commercial Marketing Analytics Manager (Remote Available)
Bolingbrook, IL jobs
JOIN US AND "CREATE YOUR VISION"
ABOUT US
S&S Activewear is a leading North American, tech-enabled specialty distributor of imprintable apparel, including t-shirts, fleece, athletic wear, headwear, workwear, scrubs and accessories. We pride ourselves on being the “critical link” that enables our 100+ brand partners such as Adidas, Columbia and Gildan to reach our hyper-fragmented base of customers, comprised of apparel decorators, eRetailers and promotional products distributors that embellish apparel items for diverse end consumer use cases (e.g., everyday wear, concerts, fitness attire, life events, team sports, etc.). At S&S, we differentiate in the market through a customer service focus, strategic product portfolio, world-class distribution infrastructure, a collaborative growth culture and a relentless focus on technology and innovation.
Our success has compounded since the Company's humble beginnings in 1988 as a regional t-shirt distributor to a leading, multi-billion-dollar value-added distribution platform that drives market penetration for our suppliers while enabling the growth, operations and fulfillment for a diverse range of customers across channels and business sizes. We strive to be the apparel distributor of choice while inspiring and fostering growth for customers, employees and suppliers through our core values of service, deep relationships, innovation, continuous improvement and accountability.
ABOUT THE ROLE
We are seeking an experienced and collaborative Commercial Marketing Analytics Manager to help build and scale a comprehensive marketing measurement capability. This role will focus on developing a full-funnel measurement framework that supports both digital and broader marketing initiatives, enabling more effective planning, execution, and optimization.
The ideal candidate brings a strong foundation in marketing analytics, experience across a variety of measurement methodologies, and a track record of introducing new capabilities that drive business impact. Experience in B2B marketing environments and e-commerce analytics is a strong plus.
SCHEDULE
Monday-Friday, Full-Time, Exempt
Remote Available
WHAT YOU WILL DO
Marketing Measurement Framework & Strategy
Develop and implement a scalable, full-funnel marketing measurement framework that aligns with business goals and marketing strategies.
Define and standardize KPIs across brand, demand generation, and retention efforts.
Partner with marketing leadership to evolve measurement maturity and introduce new capabilities.
End-to-End Campaign Planning & Measurement
Collaborate with cross-functional teams to support end-to-end campaign planning, from setting objectives and KPIs to post-campaign analysis and insights.
Ensure measurement plans are in place for all major campaigns, including test design, tracking, and performance evaluation.
Provide guidance on learning agendas and how to apply insights to future planning cycles.
Cross-Functional Collaboration
Work closely with teams across marketing, merchandising, commercial strategy, commercial analytics, and data science to ensure alignment on measurement priorities and data integration.
Serve as a key liaison to translate business questions into structured measurement plans and learning agendas.
E-Commerce Analytics
Support measurement and optimization of e-commerce performance, including traffic, conversion, and digital merchandising effectiveness.
Partner with digital and UX teams to analyze customer journeys and identify opportunities to improve site performance and user experience.
Contribute to the integration of e-commerce data into broader marketing performance reporting.
Capability Development & Enablement
Support the rollout of new measurement methodologies such as marketing mix modeling (MMM), attribution modeling, and incrementality testing.
Help integrate digital and offline data sources to enable holistic performance evaluation.
Collaborate with internal and external partners to evaluate and implement measurement tools and platforms.
Team Leadership
Manage and develop a marketing analytics analyst, providing mentorship, guidance, and support in day-to-day work and long-term career growth.
Foster a collaborative and learning-focused environment within the analytics function.
Performance Analysis & Optimization
Guide the analysis of marketing effectiveness across channels and tactics, identifying opportunities to improve ROI and customer engagement.
Contribute to test design and evaluation for A/B and test & control experiments.
Help build dashboards and reporting structures that support ongoing performance monitoring.
WHAT WE'RE LOOKING FOR
7+ years of experience in marketing analytics, marketing strategy, or related roles.
Strong understanding of full-funnel marketing measurement, including brand, digital, CRM, and e-commerce channels.
Experience developing and implementing measurement frameworks and introducing new analytics capabilities.
Familiarity with MMM, attribution modeling, and incrementality testing.
Excellent communication and collaboration skills, with the ability to influence across functions.
Experience in B2B or hybrid B2B/B2C environments is highly desirable.
Bachelor's degree in marketing, Business, Economics, or a related field; advanced degree a plus.
Preferred Tools & Platforms
Google Tag Manager, Google Analytics 4, Listrak, Qualtrics
Power BI, SQL, Snowflake
Google Ads
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or listen.
Working Environment
This job operates in a professional office and home office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Reasonable accommodation may be made to enable people with disabilities to perform the essential functions.
S&S Activewear welcomes people of all backgrounds and experiences and are committed to creating a diverse culture and supporting human growth. We are proud to be an equal opportunity employer and are committed to providing equal opportunity for all employees and applicants. We conduct business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. Our policy is to recruit, hire, train, promote, assign, transfer, and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons. S&S participates in E-Verify and will provide the federal government with your Form I-9 information to confirm you are authorized to work in the U.S. This job offer is contingent upon the completion of a satisfactory background check.
Auto-ApplyMerchandising Assistant
El Segundo, CA jobs
Fabletics is currently looking for a Merchandising Assistant - Men's, Scrubs & Accessories.
How Do You Fit In?
As the Merchandising Assistant, you will be responsible for assisting the Merchandising team in daily, weekly, and monthly projects. The ability to multitask and prioritize these projects will be important to the success of this role. Strong communication, attention to detail, and the ability of working in a fast-paced environment is required.
This position will report to VP, Merchandising.
What You Will Do:
Maintain Buy Records (UBT & Centric):
Ensure accurate and timely entry of new styles and outfits once buys are placed. Regularly update all style, cost, and quantity changes.
Manage the Sample Process:
Partner with cross-functional teams to pull and maintain samples for weekly selling meetings and key milestones.
Create Line Sheets:
Develop and distribute monthly Excel-based line sheets to cross-functional partners.
Oversee the Shipping Tracker:
Track all aspects of shipping - from estimated arrival to receipt in the system. Proactively flag delayed POs or shipping issues to the Buying team.
Generate Selling Reports:
Pull, format, and distribute weekly selling reports. Provide ad hoc analysis as needed.
Monitor PO Approvals
Ensure purchase orders are reviewed and approved in a timely manner.
Support Additional Projects as Needed
Contribute to departmental initiatives and assist with other responsibilities as assigned.
What You Can Bring:
1+ year of merchandising experience or a relevant internship.
Bachelor's degree preferred.
Strong proficiency in Excel and Centric PLM; familiarity with Blue Cherry is a plus.
Comfortable pulling reports and performing data entry across multiple systems (training provided).
Ability to troubleshoot basic system issues and identify areas of concern.
Demonstrates a high level of accuracy in reporting, data entry, and analysis.
Completes assigned tasks thoroughly, accurately, and on time.
Excellent written and verbal communication skills.
Proactive in raising concerns and partnering cross-functionally.
Strong collaborator with the merchandising team; adaptable to shifting priorities.
Where we are:
This role will be based in our El Segundo Headquarters
Compensation & Total Rewards:
At Fabletics, we believe work and life should fit together! We continue to build a culture of flexibility, to empower you to do your best and put yourself first. Our Total Rewards program rewards employees for their hard work, supporting their health, well-being, families, and ultimately their life journey. Total Rewards at Fabletics includes:
-Hybrid Work Schedule*
-Discretionary Paid Time Off*
-Summer Fridays*
-Healthcare Plans
-Employee Discounts
-401k
-Annual Bonus Program
-Equity Program*
-And More
*Varied for retail, fulfillment and fully remote roles.
The hourly range for this position is from $26.68-$28.85/hr. The range provided includes the base salary that Fabletics expects to pay for the role. Offered hourly rate will be dependent on factors including the scope and complexity of the role, candidate's related work experience, subject matter expertise and work location.
#LI-JZ1
Security Alert: Protect yourself from scams
At Fabletics, we're dedicated to recruiting top talent who share our drive for innovation. To safeguard candidates, Fabletics emphasizes legitimate recruitment practices. Initial communication is primarily via official email addresses and LinkedIn; beware of deviations. Personal data and sensitive information will not be solicited during the application phase. Interviews are conducted via phone, in person, or through the approved platforms Teams or Zoom-never via messaging apps or other calling services. Offers are merit-based, communicated verbally, and followed up in writing. If personal information is requested to initiate the hiring process, rest assured it will be through secure and protected means.
Fabletics, Inc. is an equal opportunity employer. We recruit, employ, compensate, develop, and promote regardless of race, national origin, religion, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, and other protected status as required by applicable. At Fabletics, Inc., we champion a vibrant workplace culture that thrives on diversity law and do not tolerate discrimination or harassment. We are one team from many backgrounds, innovating through diversity of individuals, who are driven by passion for creating an inclusive space for all. Fabletics, Inc. will continue to champion a workplace culture that prizes diversity and inclusivity.
We encourage you to apply regardless of meeting all qualifications and/or requirements.
Auto-ApplyCustomer Relations Specialist (Hybrid- AZ Only)
Mesa, AZ jobs
**What's Under the Hood** DriveTime Family of Brands is the largest privately owned used car sales finance & servicing company in the nation. Headquartered in Tempe, Arizona and Dallas, Texas, we create opportunities and improve the lives of our customers and our employees by placing a focus on putting the right customer, in the right vehicle, on the right terms and on their path to ownership.
You can find DriveTime's tire tracks across the nation with dealerships where we embrace a transparent pricing approach, eliminating haggling and gimmicks and reconditioning centers where we breathe new life into pre-owned vehicles. Regardless of where you're located, if you've got DRIVE and you're looking to make an impact, we'd love for you to make a difference with us!
**That's Nice, But What's the Job?**
In short, as a Customer Relations Specialist, you will take ownership of individual inquiries and complaints from all areas of DriveTime, encompassing a range of situations that customers encounter both pre and post-sale. Our Customer Success Advisors' see each case through to completion by proactively working with the customer to find the best possible solution for all parties.
In long, some other responsibilities include:
+ Responding to inquiries and complaints promptly through proactive follow up.
+ Interacting with customers through multiple means of communication, including phones, text, and social media.
+ Communicating with all lines of the business to properly research customer concerns.
+ Attention to detail to ensure accurate representation of their cases.
+ Problem solving with autonomy to offer assistance when appropriate.
+ Effectively managing customer conflict while under pressure.
+ Showing empathy and understanding for the customer's situation and act as a single point of contact for customers to ensure the highest level of customer satisfaction by setting proper expectations.
+ Meet/exceed performance goals set by the company to deliver best in class customer experience by managing inbound and outbound customer communications within Service Level Agreements.
+ Duties include, but are not limited to, being involved in and helping to develop training as needed, addressing customer concerns appropriately, assisting with legal settlements, as well as identifying trends and consistently looking for innovative methods on improving the overall business process.
**So, What Kind of Folks Are We Looking for?**
+ Positive emotional resilience. Problems will arise. We want to make sure you have the ability to rise past them while maintaining an optimistic attitude.
+ Strategic thinker. We are looking for an individual that takes an insightful, future oriented, open-minded, and proactive approach to thinking.
+ Passionate and goal oriented. We are looking for someone that is enthusiastic about their work and is passionate about not only meeting their goals but exceeding them.
+ Levelheaded. You will need the ability to maintain personal composure when confronted with a difficult situation.
+ Self-starter. You will be provided all the tools to succeed, but it's up to you to take advantage of them.
**The Specifics.**
+ High School Diploma or GED required. Bachelor's degree or equivalent experience preferred.
+ Hybrid role with opportunity to work from home in an approved location once training is completed
+ Must be comfortable working on site as needed and have availability weekdays from 7am-4pm.
+ Spanish Speaking a Plus!
**So What About the Perks? Perks matter**
+ **Medical, dental, and vision, oh my!** DriveTime Family of Brands covers a sizable amount of insurance premiums to ensure our employees receive top-tier healthcare coverage.
+ **But Wait, There's More.** 401(K), Company paid life insurance policy, short and long-term disability coverage to name a few.
+ **Growth Opportunities.** You grow, I grow, we all grow! But seriously, DriveTime Family of Brands is committed to providing its employees with every opportunity to grow professionally with roughly over 1,000 employees promoted year over year.
+ **Tuition Reimbursement.** We're as passionate about your professional development as you are. With that, we'll put our money where our mouth is.
+ **Wellness Program.** Health is wealth! This program includes self-guided coaching and journeys, cash incentives and discounts on your medical premiums through engaging in fun activities!
+ **Gratitude is Green.** We offer competitive pay across the organization, because, well... money matters!
+ **Game Room.** Gimme a break - no, not a Kit Kat ad but we do have a ping-pong table, a pool table and other games if you ever need a break in your day.
+ **In-House Gym.** We want our employees to be the best versions of themselves. So come early, take a break in your day, or finish strong with a workout!
+ **Enjoy Social Events?** Bring it on. Rally with your team for festive gatherings, team competitions or just to hang out!
+ **We Care and Value YOU!** Feel the love and let us treat you to company outings, personal rewards, amazing prizes & much more!
+ **Paid Time Off.** Not just lip service: we work hard, to play hard! Paid time off includes (for all full-time roles) wellness days, holidays, and good ole' fashioned YOU time! For our Part-timers, don't fear you get some time too...vacation time is available - the more you work, the more you earn!
**Anything Else? Absolutely.**
DriveTime Family of Brands is Great Place to Work Certified! And get this: 90% of our rockstar employees say they feel right at home here. We could spend a lot of time having you read about ALL our awards, but we'll save time (and practice some humility) just naming a few others; Comparably Awards: Best Company for Diversity, Best Company Culture and Best Company Leadership, oh and don't forget Phoenix Business Journal Healthiest Employers (okay, we'll stop there)!
Hiring is contingent upon successful completion of our background and drug screening process. DriveTime is a drug-free, tobacco-free workplace and an Equal Opportunity Employer.
And when it comes to hiring, we don't just look for the right person for the job, we seek out the right person for DriveTime. Buckle up for plenty of opportunities to grow in a professional, fun, and high-energy environment!