Representative 1, Credit & Collections - Commercial
Remote
Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
Job Summary
Responsible for accurately and confidently handling commercial customers' inquiries while using negotiation skills to collect delinquent balance(s) and retain the customer on both inbound and outbound calls, while following federal and state collection guidelines and laws. Facilitates interactions with customers in a way that is in accordance with the Company's service delivery strategy. Establishes rapport and promotes effective relationships, upholding Comcast's commitment to the customer experience through our programs such as Net Promoter System (NPS), and the Comcast Customer Guarantee. Relates well to the customer and demonstrates a favorable image of the organization through effective use of soft skills (including active listening and problem-solving skills), professional communications, and internal/external customer interactions. Acts in the best interest of both the customer and company. Works on straight forward tasks using established procedures.
** This is a remote position. Someone with experience working in a remote environment is preferred. Candidates will need to have a flexible schedule to work Monday - Friday anytime between the hours of 8am-8pm EST. **
Job Description
Core Responsibilities
Review past due accounts and contact commercial customers to arrange an acceptable payment arrangement/program for accounts from which sufficient funds can be challenging to collect.
Follows applicable national credit and collection policies, as well as all Federal, State, and Local regulations.
Multitasks between multiple tools and systems and applies information and knowledge to bring resolution to the customers' situations.
Explains billing cycles, processes, and prorates effectively to ensure that customers understand their statements including accurately calculating and communicating fees, one-time charges, and/or recurring monthly fees.
Process secure customer payments, and/or create payment arrangement in accordance with policy.
Processes and schedule disconnects on delinquent accounts.
Utilizes established escalation procedures to expedite prompt resolution.
Consistently meets or exceed established goals and performance metrics.
Work in a fast-paced, structured, dynamic and high-transaction environment, with the ability to maintain composure in stressful situations and manage and diffuse angry or upset customers.
Demonstrates a high degree of professionalism, integrity, and ethical behavior, including by maintaining the confidentiality of sensitive employee, customer, and/or business data.
Interacts with customers to assist with a variety of customer inquiries and issues. Must be able to wear telephone headset and manipulate objects such as pen, keyboard, and mouse.
Follows company policies and procedures as well as guidelines for Customer Proprietary Network Information (CPNI) and Personal Information (PI).
Acts as a product expert, articulating product features, such as Cable TV, Internet, Phone and SmartOffice.
Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
Other duties and responsibilities as assigned.
Employees at all levels are expected to:
Understand our Operating Principles; make them the guidelines for how you do your job.
Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
Win as a team make big things happen by working together and being open to new ideas.
Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
Drive results and growth.
Support a culture of inclusion in how you work and lead.
Do what's right for each other, our customers, investors and our communities.
Disclaimer:
This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Skills
Accountability, Adaptability, Communication, Critical Thinking Problem Solving, Customer-Focused, Persuasion, Professional Etiquette, Self Motivation, Workplace Organization
Compensation
Base Pay: $15.00
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.
Education
High School Diploma / GED (Required)
Certifications (if applicable)
Relevant Work Experience
0-2 YearsComcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Comcast will consider for employment applicants with arrest or conviction records in accordance with the requirements of applicable law, including the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Please note that federal state, or local laws and regulations may restrict or prohibit Comcast from hiring individuals convicted of certain crimes. Additionally, an applicant's criminal history may have a direct, adverse, and negative relationship on the job duties of this position, which may result in the withdrawal of a conditional offer of employment.
Auto-ApplyVelocity Specialist
Remote
The Velocity Specialist will contribute to client success during software and solution implementations by assisting with needs assessments, supporting system configurations that align with business processes, helping to execute implementation plans, participating in testing and troubleshooting, providing training on implementation and workflows, and supporting clients during go-live activities.
Configure NextGen products based on requirements documentation and discussions.
Assist project managers and the sales team by estimating efforts and assessing the feasibility of customer requirements.
Provide feedback on customer-facing documents regarding their technical accuracy.
Continuously learn about NextGen products, i.e. new product features, restrictions and limitations, best practices.
Meticulously document new ideas, lessons learned and customer-specific knowledge in our internal knowledge base.
Support existing NextGen implementations and work on customer's support tickets through our technical support system.
Serve as an expert for all questions around NextGen products.
Communicate implementation progress and project status internally.
Perform other duties that support the overall objective of the position.
Education Required:
Bachelor's Degree or currently working towards relevant degree
Or, any combination of education and experience which would provide the required qualifications for the position.
Experience Required:
1-2 years in a software implementation
Relevant work experience, internship or co-op experience
Knowledge, Skills & Abilities:
Knowledge of: Software knowledge with the ability to learn new software quickly with intuitive knowledge about how product features work.
Skill in: Fast and high precision use of a mouse and keyboard. Strategic troubleshooting and thinking skills, effective skill working as a team player, strong communication skills (verbal, written).
Ability to: Ability to create and validate configurations to test prior to deployment,.
The company has reviewed this to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate.
NextGen Healthcare is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Auto-ApplyLinehaul Billing Account Representative
Phoenix, AZ jobs
Accelerate your Career! Qualifications: What you need to bring * 1+ years of billing, accounting or general office experience required. * Transportation industry experience preferred. * High School Diploma or GED required. * Associates degree preferred. * Must be proficient in Excel.
* Must be able to run and maintain query and sequel reports.
* Must possess excellent organizational skills.
* Must be able to read contracts.
* Must be able to work effectively in a team environment.
Pay Range: $18.00 - $22.00 Hourly
What we offer:
* Competitive starting salary commensurate with experience and geographic location.
* Potential bonus pay based on company performance.
* Opportunities to volunteer and give back to local communities.
* Comprehensive Benefits Package which includes:
* 401(K)
* Medical, Dental, Vision, Disability, Supplemental and Life Insurance
* Paid Time Off
* Employee Stock Purchase Plan
At Swift, our greatest asset is OUR PEOPLE! We strive to be the best and give our best every day. We are passionate about learning and cultivating an environment of safety, honesty and mutual respect. We are a family where everyone has a voice and plays an essential role in our overall success and the success of our drivers. Your voice and perspective matter at Swift Transportation. We understand that you are the subject matter expert, and we trust you to ideate and execute those ideas based on the best interest of the company.
Be a part of something bigger. Be a part of the #1 full truckload carrier in the nation. Be a part of Swift Transportation.
Job Responsibilities: What you will do
Accurately and efficiently rate and bill customers in accordance with specifications by fully understanding all Billing and Electronic Data Interchange (EDI).
* Perform correct billing practices in a timely manner.
* Balance multiple accounts with various customer requirements.
* Complete and update account instructions and provide back up on accounts as assigned.
* Verify and confirm rates and applicable surcharges in accordance with customer contracts.
* Make changes and communicate rating concerns to sales, pricing or contract administration as necessary.
* Validate billings as well as 'bill to' and 'shipper' codes on a daily basis by reviewing edit reports and making necessary corrections.
* Monitor orders and place on hold as appropriate based on customer specifications.
* Research and resolve order concerns within billing standards according to hold reason.
* Review and request updates shipper billing profiles for event capturing flags (billable or not) based on customer contracts.
* Review and request updates shipper billing repository to include patterns per customer requirements.
* Enter line-haul rates for all line-haul addendum s noted by Customer Service Representative's (CSR) or for specific ''print-only'' lanes as dictated by contract requirements.
* Review and reprocess invoices (void and re-bill), as necessary, to ensure discrepancies are resolved in a timely manner and take proactive measures to avoid future occurrences (i.e. relationship).
* Update management with billing queue status and recommend ideas to streamline existing processes within several controllable billing queues and communicate to internal departments on non-controllable queues.
* Maintain a positive work atmosphere by acting and communicating in a manner which facilitates the success of business operations in order to meet company demands and expectations.
* Proactively work to assist others in achieving the organization's objectives.
Copy and paste URL into browser to view full description: ************************************************************
The Company is an equal employment opportunity employer. The Company's policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.
Auto-Apply
At Fusion Connect, we're not just offering jobs - we're building careers that empower, inspire, and grow with you.
If you're passionate about making an impact, collaborating with forward-thinking teams, and being part of a company that values your voice, you're in the right place.
We're thrilled you're exploring this opportunity with us - take a look, imagine the possibilities, and let's shape the future of connectivity together.
Summary:
Fusion delivers a comprehensive suite of innovative, yet proven cloud solutions to businesses of all sizes. Our advanced, proprietary platform enables the integration of leading edge solutions in the cloud, including cloud communications, cloud connectivity, cloud computing. Our solutions reduce our customers' cost of ownership, and deliver new levels of security, flexibility, scalability and speed of deployment.
We are a growing organization seeking a Quote Specialist to provide assistance to all sales channels (including Partner Sales, Direct Sales, Inside Sales and Wholesalers). Quoting Specialists generate product/service quotations and proposals to all sales channels. This position also interfaces with Fusion's vendors to obtain pricing.
We are committed to providing employees with opportunities for growth and development, as well as an environment where employee ideas will help us drive our business and create a more meaningful employee experience.
This is not a sales position and does not require meeting quotas, cold calling or outbound sales.
Job Description:
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES (other duties may be assigned)
Fluency in Fusion's data, voice and cloud portfolio services including Unified Communications, Hosted VoIP, SIP Trunking, Internet Access, SDWAN, CCaaS and Microsoft Licensing
Interface with Sales Engineering as necessary to ensure services requested and quoted meet the customers' requirements
Key requested quotes into applicable systems to generate quote opportunities for Sales
Contact Fusion Vendors to gain quoting and pricing as necessary when not available.
Source, design and price network solutions for connectivity to and between customer locations
Prepare product/service quotations and proposals
Contributes to team effort by accomplishing related results as needed
Knowledge, Skills and Abilities Requirements:
Strong interpersonal, written and verbal communications skills
Well organized
Ability to manage multiple high-priority projects simultaneously
Strong attention to detail
Good with numbers
Strong computer skills is a must: Outlook, Word, Excel and Typing
Education and/or Experience Requirements:
Two or more years' experience required.
Bachelor's degree preferred.
Auto-ApplyCollections Representative
Tucson, AZ jobs
In this role, assist members, staff, and third parties with general aspects of collecting past due loans for the credit union. Utilize dedicated software and electronic systems to contact past due members, collect loan payments, identify reasons for delinquency, document all actions taken. Evaluate and identify appropriate solutions options to assist members in resolving their financial hardship situations. Utilize all available methods of communication to contact past due members. Ensure compliance with all applicable laws, regulations, policies, and procedures associated with collecting past due accounts.
Salary: $21.00-$27.00 Per Hour Depending on Experience
This is an in-office position
About Us:
Hughes Federal Credit Union is dedicated to providing a positive difference in our members' financial lives. Our commitment to the Tucson community extends beyond our members as we sponsor and support local charities and organizations that promote the financial literacy of future generations. Join our team and see why we have been named a “Best-In-State” credit union, four years in a row!
Key Responsibilities:
Communicate directly with past due members and effectively discuss resolution options.
Take appropriate action to resolve the delinquency.
Document and maintain all collection efforts within the electronic collection software platform.
Effectively manage assigned collection queue to maximize productivity and meet or exceed goals.
Review account history and evaluate appropriate next steps to resolve the past due status.
Qualifications:
Required Skills:
Minimum of six months of similar or related experience
High school diploma or equivalent
Excellent Customer service and interpersonal communication skills
Strong organizational skills and attention to detail
Preferred Skills:
Basic understanding of bankruptcies, repossessions, legal actions, foreclosures, loan extension/modifications, and collateral protection
What We Offer:
Generous Paid Time Off Policy
Up to 15 days in 1st year of service
Paid Time Off increases with tenure
VTO (Volunteer Time Off) Up to 16 hours yearly
401(k) plan
7% company match
Health, Dental, and Vision Insurance
Health Savings Account with Employer Contribution Available
Free Vision Insurance
Life and Disability Insurance
Provided by the Credit Union with Optional Supplemental Coverage Available
Competitive Wage and Professional Development
Educational Assistance
Hughes Federal Credit Union is a background screening, credit check and E-Verify workplace.
Auto-ApplyBroadband Specialist
Remote
At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees!
Job Overview
The Specialist, Broadband at T-Mobile is instrumental in expanding our customer base by actively engaging with potential customers through door-to-door interactions. This role involves presenting T-Mobile's latest offers, answering queries, and facilitating the transition of customers to our services, thereby driving the success of the Direct to Consumer sales program. Reporting to the Sr. Manager, Direct to Consumer Sales, this position is crucial for achieving sales targets within the Direct to Consumer segment. This role embodies the brand's energy and integrity, enhancing customer experiences and contributing to the growth of new markets. Through their efforts, they play a vital role in maintaining T-Mobile's reputation for bold and innovative service delivery.Job Responsibilities:
Engages and achieves sales targets with potential customers through door-to-door and other community interactions to present T-Mobile's latest offers and services
Engages in post-sales follow-up with customers as needed to support an exceptional customer experience
Education and Work Experience:
High School Diploma/GED General Education (Required)
Bachelor's Degree Business or Marketing (Preferred)
Less than 2 years - Engaging with customers in a direct sales or retail environment, particularly in telecommunications or consumer electronics
Less than 2 years - Presenting and explaining complex product offerings effectively to potential customers
Less than 2 years - Working in a target-driven sales role, with a proven track record of meeting or exceeding sales targets
Knowledge, Skills and Abilities:
Sales Proficiency in direct consumer sales, with a focus on door-to-door sales tactics to effectively engage and expand the customer base. (Required)
Communication Exceptional verbal and effective written communication skills necessary for articulating T-Mobile's offers clearly and interacting persuasively with potential customers. (Required)
Customer Engagement Strong ability to connect with customers, address their inquiries, and facilitate a seamless integration into T-Mobile services, enhancing customer satisfaction and loyalty. (Required)
Negotiation Advanced negotiation capabilities to secure sales agreements and achieve or exceed set sales targets. (Required)
Problem Solving Competence in identifying and resolving issues during the sales process, ensuring a smooth customer experience. (Required)
Adaptability Flexibility to modify sales approaches based on varying customer needs and evolving market conditions, maintaining effectiveness across scenarios. (Required)
Product Presentation: Skill in delivering engaging and informative presentations about T-Mobile's products and services to potential customers. (Required)
Licenses and Certifications:
Certified Sales Professional (CSP): Certification that demonstrates knowledge and skills in sales strategies, customer interaction, and closing techniques. (Preferred)
Certified Professional in Learning and Performance (CPLP): Certification that enhances skills in delivering effective training and performance improvement interventions, useful for educating customers and teams about products. (Preferred)
At least 18 years of age
Legally authorized to work in the United States
Travel:
Travel Required (Yes/No): Yes
DOT Regulated:
DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No
Base Pay: $30,000.00Annualized Incentive Target: $48,600
Successful candidate's actual incentive earnings vary based on performance and full-time status. All employees at T-Mobile, are guaranteed to earn $20/hour inclusive of base pay and incentives. And since we are ALL owners, EVERY employee at T-Mobile is eligible for an Annual Stock Grant.
At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile's amazing benefits, check out
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.
Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn't have a corporate ladder-it's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you're living our values while investing in your career growth-and we applaud it. You're unstoppable!
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling **************. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.
Auto-ApplyRepresentative 1, Credit & Collections - Commercial
Philadelphia, PA jobs
Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
**Job Summary**
Responsible for accurately and confidently handling commercial customers' inquiries while using negotiation skills to collect delinquent balance(s) and retain the customer on both inbound and outbound calls, while following federal and state collection guidelines and laws. Facilitates interactions with customers in a way that is in accordance with the Company's service delivery strategy. Establishes rapport and promotes effective relationships, upholding Comcast's commitment to the customer experience through our programs such as Net Promoter System (NPS), and the Comcast Customer Guarantee. Relates well to the customer and demonstrates a favorable image of the organization through effective use of soft skills (including active listening and problem-solving skills), professional communications, and internal/external customer interactions. Acts in the best interest of both the customer and company. Works on straight forward tasks using established procedures.
** This is a remote position. Someone with experience working in a remote environment is preferred. Candidates will need to have a flexible schedule to work Monday - Friday anytime between the hours of 8am-8pm EST. **
**Job Description**
**Core Responsibilities**
+ Review past due accounts and contact commercial customers to arrange an acceptable payment arrangement/program for accounts from which sufficient funds can be challenging to collect.
+ Follows applicable national credit and collection policies, as well as all Federal, State, and Local regulations.
+ Multitasks between multiple tools and systems and applies information and knowledge to bring resolution to the customers' situations.
+ Explains billing cycles, processes, and prorates effectively to ensure that customers understand their statements including accurately calculating and communicating fees, one-time charges, and/or recurring monthly fees.
+ Process secure customer payments, and/or create payment arrangement in accordance with policy.
+ Processes and schedule disconnects on delinquent accounts.
+ Utilizes established escalation procedures to expedite prompt resolution.
+ Consistently meets or exceed established goals and performance metrics.
+ Work in a fast-paced, structured, dynamic and high-transaction environment, with the ability to maintain composure in stressful situations and manage and diffuse angry or upset customers.
+ Demonstrates a high degree of professionalism, integrity, and ethical behavior, including by maintaining the confidentiality of sensitive employee, customer, and/or business data.
+ Interacts with customers to assist with a variety of customer inquiries and issues. Must be able to wear telephone headset and manipulate objects such as pen, keyboard, and mouse.
+ Follows company policies and procedures as well as guidelines for Customer Proprietary Network Information (CPNI) and Personal Information (PI).
+ Acts as a product expert, articulating product features, such as Cable TV, Internet, Phone and SmartOffice.
+ Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
+ Other duties and responsibilities as assigned.
**Employees at all levels are expected to:**
+ Understand our Operating Principles; make them the guidelines for how you do your job.
+ Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
+ Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
+ Win as a team make big things happen by working together and being open to new ideas.
+ Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
+ Drive results and growth.
+ Support a culture of inclusion in how you work and lead.
+ Do what's right for each other, our customers, investors and our communities.
**Disclaimer:**
+ This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Comcast will consider for employment applicants with arrest or conviction records in accordance with the requirements of applicable law, including the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Please note that federal state, or local laws and regulations may restrict or prohibit Comcast from hiring individuals convicted of certain crimes. Additionally, an applicant's criminal history may have a direct, adverse, and negative relationship on the job duties of this position, which may result in the withdrawal of a conditional offer of employment.
**Skills:**
Customer-Focused; Workplace Organization; Professional Etiquette; Accountability; Persuasion; Adaptability; Self Motivation; Critical Thinking Problem Solving; Communication
**Salary:**
Base Pay: $15.00
The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.
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The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary (********************************** on our careers site for more details.
**Education**
High School Diploma / GED
**Relevant Work Experience**
0-2 Years
**Job Family Group:** Finance & Accounting
Broadband Specialist I
Apache Junction, AZ jobs
Broadband Specialist I Who we are: Since 1995, Mediacom Communications has become a coast-to-coast presence with operations in 22 states and a team exceeding 4,000 people with the mission of bridging the digital divide between America's major cities and America's smaller regions. The services we offer-faster, more reliable internet service; expanded, free digital and HD TV choices; and superior technology in home security and phone service-are a direct result of our powerful culture of growth and innovation.
As we continue to grow, so do our career opportunities. We aim to be at the forefront in delivering easy-to-use, high-tech entertainment, communications, and internet products to the communities we serve. To achieve this, Mediacom Communications seeks talented professionals to partner with us in meeting these challenges and realizing what we can imagine. Take that next step toward your future and join our growing team!
Position Overview:
As a Broadband Specialist I (Field Technician), you will be primarily focused on new installations of our cable television and broadband services. You'll drive a company van, go into customer homes, and represent Mediacom every day to our customers. You'll also learn and perform a variety of duties including installation, changes of service, additional outlet installation, disconnection of service, payment collection, and any special requests customers may have regarding installation.
Company Benefits:
Along with that rewarding feeling, you'll be given the Power to Succeed in your career while enjoying ongoing training and a generous benefits package designed to be flexible and relevant to your needs. You'll find all sorts of advantages to joining the Mediacom team including:
* Company provided vehicle and gas card!
* Paid on the job training and opportunity to promote quickly!
* Company provided tools, tablet, and phone!
* Health, vision, and dental insurance!
* Paid vacation, holidays and flex paid time off!
* 401K with generous company match!
* Pay increases through self-guided training!
* Performance bonus potential!
* Employee discounts on Mediacom services, where available. In areas where Mediacom services are not available, a reimbursement of internet/cable services are provided!
* Education Enrichment up to $5,000 per year for qualified employees!
* Company provided uniforms and boots!
* Employee Wellness Program!
Position Responsibilities:
* Make customer drop installations (exterior and interior) complete from tap to antenna terminals on customer equipment in both single and multiple unit dwellings, including pre-wired units.
* Perform new connects, reconnects, requested and non-pay disconnects; add outlets; install and/or remove converters; perform upgrades and downgrades of service.
* Analyze picture quality and judges' acceptability of picture delivered following installation of cable service.
* Work with connectors, fasteners and wire and use hand tools.
* Use customary CATV hand and power tools in performance of job duties.
* Complete appropriate paperwork functions as prescribed by system management.
* Read signal levels through use of field strength meter; add and subtract levels in installation problems; install connectors on different types of drop cable; maintain proper clearances; install tap-off devices.
* Climb poles with proper equipment (safety belt, safety strap and climbers), ladders or other structures as needed.
* Lift and carry loads up to 100 lbs. (including line ladder); Work within limited confines, such as crawl spaces.
* Properly use, store and maintain a VOM or DMM to check for "open" or "short" online as well as AC and DC voltages.
* Read general drop system layouts from blueprints.
* Inform customers of FCC Rules and Company policies as they pertain to customers.
* Drive company vehicles in performance of job duties; use bucket truck. Perform proper vehicle upkeep and maintenance.
* Generate additional company revenue through effective sales techniques and by offering information about product options, sales campaigns, and promotions.
* Perform other duties such as clean-up and salvage of wrecked out materials; provide general assistance to other employees as directed.
* Perform installations and changes of service, while adhering to: applicable codes, requirements, guidelines, company procedures and safe work practices in order to provide an outstanding customer experience.
Position Requirements:
* No experience required.
* High school diploma or GED required.
* Valid driver's license required: satisfactory driving record required.
* General level of mechanical and consumer devices knowledge
* Ability to interact and communicate with customers and co-workers.
* Ability to work in high or tight spaces.
* Ability to work in all weather conditions and at various heights.
* Ability to work flexible work hours, including evenings, weekends, holidays, and overtime as required.
Physical Requirements:
* Physical effort represented by frequent handling of heavy objects (approx. 50-100 lbs.) and materials, or heavy hand tools.
Get to know us: Mediacom Communications is known by our Mediacom brands, including: Xtream TV, Phone and Internet, Xtream Xpert, Xtream Wifi360Pro, Xtream Hotspots, Mediacom Bolt, Mediacom Digital Home, Mediacom Business and OnMedia. When you join Mediacom, you are joining a powerful team of more than 4,000 individuals working together to serve more than 1.55 million customers in 22 states and connecting them to what matters most.
Our Awards: Mediacom is proud to have received the following recognitions: 2025 Best Managed Companies, 2024 Best Managed Companies, 2023 Best Managed Companies, 2022 Best Managed Companies, 2021 Best Managed Companies, 2019 Best Company for Women to Work, 2017 Best Company for People of Color and Women to Work, Content & Connectivity Human Resources (C2HR)'s 2021 Social Impact Award.
Who you are matters here: Mediacom Communications is committed to Equal Employment Opportunity (EEO) for all employees and applicants for employment. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law. These protections extend to all employment policies, practices, and actions, including, but not limited to, recruitment and hiring; job assignments; performance management; rewards; promotions; training and development; reassignments; discipline; and separations.
Disclaimer: The salary range for this position is $16.50 - $20.00 an hour. When making a job offer, we consider several factors in our determination, such as years of related work experience; relevant skills and qualifications; education level; and certifications/licenses.
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