Center Supervisor jobs at BPL Plasma - 38 jobs

PURPOSE STATEMENT: Direct, supervise and coordinate the activities of a patient support team. ESSENTIAL FUNCTIONS: Provide medical or therapeutic care, direct and indirect diagnostic and therapeutic procedures to patients, following the instructions of physicians or other health practitioners. Coordinate the work and activities of assigned staff, including setting performance expectations in the day-to-day operations of the unit. Provide guidance and direction to staff and encourage/build mutual trust, respect and cooperation among team members. Assist patients with their daily living activities and administer basic health care or treatments. Participate in therapeutic or recreational group. Oversee admitting and discharging. Monitor physical and emotional well-being of patients and report unusual behavior or physical ailments to appropriate staff. Prepare and maintain records of progress and services performed. Observe and influence the behavior of the patients by communicating, interacting with them, teaching and counseling. Encourage patients to participate in social, recreational, or other therapeutic activities that enhance interpersonal skills or develop social relationships and teach strategies to promote patient wellness and independence. Lead or co-lead individual or group sessions as part of specific recreational or therapeutic procedures. Collaborate with other staff in working with the population of the facility to treat, rehabilitate and return patients to the community. May provide transportation for patients as needed. Demonstrate a positive, empathetic and professional attitude towards customers always. When patient needs are not met, acknowledge and work to resolve complaints. Recognize that patient safety is a top priority. EDUCATION/EXPERIENCE/SKILL REQUIREMENTS: High School diploma or equivalent required. Associate's or Bachelor's degree in human service field from an accredited college or university preferred. Two or more years' experience with the population of the facility in a patient support role required. One or more years' experience as a lead or previous supervisory experience required. LICENSES/DESIGNATIONS/CERTIFICATIONS: CPR and de-escalation/restraint certification required (training available upon hire and offered by facility). First aid may be required based on state or facility. May require a valid state driver's in facilities where transporting patients is an essential function. We are committed to providing equal employment opportunities to all applicants for employment regardless of an individual's characteristics protected by applicable state, federal and local laws. LITCRK

What you can expect We are seeking a strategic and data-driven Churn Segment Leader to join our team and focus on our Solopreneur and Micro customer base (1-10 employees). This individual contributor role will be responsible for developing and implementing comprehensive strategies to mitigate churn and increase retention across these customer segments. The ideal candidate will create and lead cross-functional teams focused on identifying, analyzing, and addressing key factors affecting customer retention and report progress to the Executive Leadership Team weekly. About the Team As a Churn Segment Leader, you'll have the opportunity to make a significant impact on our business by directly influencing customer retention and long-term growth. You'll work closely with our executive team, gaining visibility and experience while driving initiatives that are critical to our company's success. Join us in our mission to deliver exceptional value to our largest customer base and help shape the future of our organization. Responsibilities + Designing and executing strategic initiatives to reduce churn and improve retention metrics across the Solo/ Micro segment + Building and leading cross-functional teams to implement churn mitigation programs + Developing data-driven insights to identify at-risk customers and churn patterns + Creating actionable recommendations based on customer behavior analysis + Presenting weekly and monthly progress reports to executive leadership + Partnering closely with the ecommerce team and the SMB/ Mass Market Churn Leader + Establishing KPIs and success metrics for retention initiatives + Collaborating with product, sales, customer success, and marketing teams to align retention strategies + Identifying opportunities for product and service improvements to enhance customer satisfaction + Driving continuous improvement through testing, learning, and iterating on retention strategies What we're looking for: + 10+ years of experience in SaaS environment with focus on customer retention or related areas + Proven track record in developing and implementing successful strategic initiatives + Program management experience with ability to coordinate multiple workstreams + Advanced data analytics skills with ability to translate complex data into actionable insights + Executive communication skills, both written and verbal + Experience presenting to and influencing senior leadership + Bachelor's degree in Business, Analytics, or related field (Master's preferred) Salary Range or On Target Earnings: Minimum: $146,700.00 Maximum: $339,300.00 In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value. Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience. We also have a location based compensation structure; there may be a different range for candidates in this and other locations At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application! Anticipated Position Close Date: 01/30/26 Ways of WorkingOur structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting. BenefitsAs part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn (********************************* for more information. About UsZoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.We're problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment. Our Commitment At Zoom, we believe great work happens when people feel supported and empowered. We're committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know-we're here to support you at every step. If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form (https://form.asana.com/?k=OIuqpO5Tv9XQTWp1bNYd8w&d=1***********3361) and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed. #LI-Remote We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines

This position is intended to supervise the Technical Assistance Center's (TAC) daily business activities in order to provide the highest level of service to our customers. At FUJIFILM Healthcare Americas Corporation, we're on a mission to innovate for a healthier world, and we need passionate, driven people like you to help us get there. Our cutting-edge healthcare solutions span diagnostic imaging, enterprise imaging, endoscopic and surgical imaging, as well as in-vitro diagnostics. But we don't stop at healthcare; our Non-Destructive Testing (NDT) team harnesses advanced radiography solutions to keep transportation infrastructure, aerospace, and oil and gas assets safe and running smoothly. Ready to innovate, collaborate, and make a difference? Join us and bring your big ideas to life while working in a dynamic, flexible environment that fuels your creativity and drive. Our headquarters is in Lexington, Massachusetts, an inspiring healthcare research hub in a historic town. Fujifilm is globally headquartered in Tokyo with over 70,000 employees across four key business segments of healthcare, electronics, business innovation, and imaging. We are guided and united by our Group Purpose of "giving our world more smiles." Visit: *************************************************** **Job Description** **Duties and Responsibilities:** + Schedules all work assigned to the department and assigns TAC personnel to the appropriate shifts in order to provide optimum coverage to our customers. + Oversees and guides the work of the TAC personnel; maintains the quality and timeliness of work performed by the TAC; acts as a technical resource to the department. + Coaches and mentors department personnel; assists in the hiring process; evaluates performance of TAC personnel. + Assists with developing, collecting, tracking, and analyzing individual and department performance metrics. + Evaluates and improves TAC processes and tools. + Trains TAC personnel on the proper use of the call logging systems and databases, customer satisfaction "soft" sales skills and department policies and procedures; conducts department and individual training analysis. + Tracks and reports TAC activities (call volume, calls abandoned, call waiting time, calls closed, agent performance, call reporting, etc.) and provides regular status reports to management. + Monitors random telephone calls to determine adherence to established goals and objectives; takes corrective actions, when necessary. + Develops detailed knowledge of the Company's quality management systems, policies and procedures and FDA compliance requirements and ensures that all TAC personnel strictly adhere to all applicable regulations. + Maintains technical product knowledge and stays current with product trends, features and enhancements. + Records TAC hours worked in the timekeeping and payroll systems in accordance with applicable guidelines. + Plans, conducts, and attends meetings related to TAC business activities; documents and publishes outcomes, as appropriate. + Maintains a travel schedule that is consistent with the requirements of the position. + Performs projects, tasks and studies as may be requested by management. + Comply with all applicable U.S. Food and Drug Administration (U.S. FDA) medical device regulatory requirements, applicable ISO 13485 standard requirements and all other applicable laws, regulations, and standards. **Qualifications:** + Minimum of an Associate degree, preferred Bachelor degree in related field. + Minimum of 5 years' experience troubleshooting complex electromechanical systems. + Experience servicing CR & DR systems, **Physical Requirements:** The position requires the ability to perform the following physical demands and/or have the listed capabilities: + The ability to sit up 75-100% of applicable work time. + The ability to use your hands and fingers to feel and manipulate items, including keyboards, up to 100% of applicable work time. + The ability to stand, talk, and hear for 75% of applicable work time. + The ability to lift and carry up to ten pounds up to 20% of applicable work time. + Close Vision: The ability to see clearly at twenty inches or less. **Travel:** + Occasional (up to 10%) travel may be required based on business need. **Salary and Benefits:** + $115,000.00 - $120,000.00 (DOE) + 10% Bonus opportunity + Medical, Dental, Vision + Life Insurance + 401k + Paid Time Off _*_ _\#LI-Remote_ _In the event that COVID-19 vaccine mandates issued by the federal government, or by state or local government become effective and enforceable, the Company will require that the successful candidate hired for positions covered under relevant government vaccine mandate(s) be fully vaccinated against COVID-19, absent being granted an accommodation due to medical or sincerely held religious belief or other legally required exemption._ _Applicants to positions where vendor credentialing or other similar requirements exist to enter facilities will be required to comply with the credentialing requirements of the facilities, including complying with vaccine requirements._ _For all positions, the Company encourages vaccination against COVID-19 and requires that the successful candidate hired be willing to test for the COVID-19 virus periodically and wear a face covering indoors as required, absent being granted an accommodation due to medical or sincerely held religious belief or other legally required exemption._ **EEO Information** Fujifilm is committed to providing equal opportunities in hiring, promotion and advancement, compensation, benefits, and training regardless of nationality, age, gender, sexual orientation or gender identity, race, ethnicity, religion, political creed, ideology, national, or social origin, disability, veteran status, etc. **ADA Information** If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our HR Department (****************************** or ***************. **Job Locations** _US-Remote_ **Posted Date** _4 days ago_ _(1/26/2026 9:46 AM)_ **_Requisition ID_** _2026-36785_ **_Category_** _Customer Service/Support_ **_Company (Portal Searching)_** _FUJIFILM Healthcare Americas Corporation_

JOB DESCRIPTION Job SummaryLeads and supervises multidisciplinary team of healthcare services professionals in some or all of the following functions: care management, utilization management, behavioral health, care transitions, long-term services and supports (LTSS), and/or other special programs. Ensures members reach desired outcomes through integrated delivery and coordination of care across the continuum, and contributes to overarching strategy to provide quality and cost-effective member care. Essential Job Duties * Assists in implementing health management, care management, utilization management, behavioral health and other program activities in accordance with regulatory, contract standards and accreditation compliance. * Functions as a "hands-on" supervisor, assisting with assessing and evaluation of systems, day-to-day operations and efficiency of operations/services. * Assists in the coordination of orienting and training staff to ensure maximum efficiency and productivity, program implementation, and service excellence. * Trains and supports team members to ensure high-risk, complex members are adequately supported. * Assists with staff performance appraisals, ongoing monitoring of performance, and application of protocols and guidelines. * Collaborates with and keeps healthcare services leadership apprised of operational issues, staffing, resources, system and program needs. * Assists with coordination and reporting of department statistics and ongoing client reports, as assigned. * Local travel may be required (based upon state/contractual requirements). Required Qualifications• At least 5 years health care experience, and at least 2 years of managed care experienced in one or more of the following areas: utilization management, care management, care transitions, behavioral health, long-term services and supports (LTSS), or equivalent combination of relevant education and experience. r equivalent combination of relevant education and experience. * Registered Nurse (RN), Licensed Vocational Nurse (LVN), Licensed Practical Nurse (LPN), Licensed Clinical Social Worker (LCSW), Licensed Marriage and Family Therapist (LMFT), Licensed Professional Clinical Counselor (LPCC), or Licensed Master of Social Work (LMSW). Clinical licensure and/or certification required ONLY if required by state contract, regulation or state board licensing mandates. If licensed, license must be active and unrestricted in state of practice. * Ability to manage conflict and lead through change. * Operational and process improvement experience. * Strong written and verbal communication skills. * Working knowledge of Microsoft Office suite. * Ability to prioritize and manage multiple deadlines. * Excellent organizational, problem-solving and critical-thinking skills. Preferred Qualifications * Registered Nurse (RN). License must be active and unrestricted in state of practice. * Certified Case Manager (CCM), Certified Professional in Health Care Management certification (CPHM), Certified Professional in Health Care Quality (CPHQ) or other health care or management certification. * Medicaid/Medicare population experience. * Clinical experience. * Supervisory/leadership experience. To all current Molina employees: If you are interested in applying for this position, please apply through the Internal Job Board. Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V Pay Range: $80,168 - $155,508 / ANNUAL * Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. About Us Molina Healthcare is a nationwide fortune 500 organization with a mission to provide quality healthcare to people receiving government assistance. If you are seeking a meaningful opportunity in a team-oriented environment, come be a part of a highly engaged workforce dedicated to our mission. Bring your passion and talents and together we can make a difference in the lives of others. Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.

Leads and supervises a team of pharmacy call center representatives and operations staff responsible to ensure that members have access to medically necessary prescription drugs. Contributes to overarching pharmacy strategy for optimization of medication related health care outcomes, and quality cost-effective member care. Essential Job Duties * Hires, trains, develops, and supervises a team of pharmacy service representatives supporting processes involved with Medicare Stars and Pharmacy quality operations. * Ensures that average phone call handle time, average speed to answer, and average hold time are compliant with Centers for Medicare and Medicaid Services (CMS) regulations. * Ensures that adequate staffing coverage is present at all times of operation. * Assists pharmacy leadership with monitoring and oversight of Molina's contracted Pharmacy Benefit Manager (PBM) for pharmacy contractually delegated functions. * Responsible for key performance indicators (KPI) reporting to department leadership on a monthly basis. * Participates, researches, and validates materials for both internal and external program audits. * Acts as liaison to internal and external customers to ensure prompt resolution of identified issues. * Assists pharmacy leadership in the collection and tabulation of data for reporting purposes and maintains files of confidential information submitted for review. * Assures that activities and processes are compliant with CMS, National Committee of Quality Assurance (NCQA) guidelines, and Molina policies and procedures. * Participates in the daily workload of the department, performing Representative duties as needed. * Facilitates interviews with pharmacy service representative job applicants, and provides hiring recommendations to leadership. * Provides coaching for pharmacy representatives, and helps identify and provide for training needs in collaboration with pharmacy leadership. * Communicates effectively with practitioners and pharmacists. * Collaborates with and keeps pharmacy leadership apprised of operational issues, including staffing resources, program and system needs. * Assists with development of and maintenance of pharmacy policies and procedures * Participates in the development of programs designed to enhance preferential or required targeted drugs or supplies. Required Qualifications * At least 5 years of experience in health care, preferably within a health-related call center environment, or equivalent combination of relevant education and experience. * Knowledge of prescription drug products, dosage forms and usage. * Experience designing, implementing, monitoring, and evaluating metrics that measure call center agent productivity. * Working knowledge of medical/pharmacy terminology * Excellent verbal and written communication skills. * Microsoft Office suite, and applicable software program(s) proficiency. Preferred Qualifications * Supervisory/leadership experience. * Certified Pharmacy Technician (CPhT) and/or state pharmacy technician license (state specific if state required). If licensed, license must be active and unrestricted in state of practice. * Call center experience. * Managed care experience. To all current Molina employees: If you are interested in applying for this position, please apply through the Internal Job Board. Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V Pay Range: $55,706.51 - $80,464.96 / ANNUAL * Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. About Us Molina Healthcare is a nationwide fortune 500 organization with a mission to provide quality healthcare to people receiving government assistance. If you are seeking a meaningful opportunity in a team-oriented environment, come be a part of a highly engaged workforce dedicated to our mission. Bring your passion and talents and together we can make a difference in the lives of others. Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.

PURPOSE STATEMENT: Direct, supervise and coordinate the activities of a patient support team. Responsibilities ESSENTIAL FUNCTIONS: · Provide medical or therapeutic care, direct and indirect diagnostic and therapeutic procedures to patients, following the instructions of physicians or other health practitioners. · Coordinate the work and activities of assigned staff, including setting performance expectations in the day-to-day operations of the unit. · Provide guidance and direction to staff and encourage/build mutual trust, respect and cooperation among team members. · Assist patients with their daily living activities and administer basic health care or treatments. · Participate in therapeutic or recreational group. · Oversee admitting and discharging. · Monitor physical and emotional well-being of patients and report unusual behavior or physical ailments to appropriate staff. Prepare and maintain records of progress and services performed. · Observe and influence the behavior of the patients by communicating, interacting with them, teaching and counseling. · Encourage patients to participate in social, recreational, or other therapeutic activities that enhance interpersonal skills or develop social relationships and teach strategies to promote patient wellness and independence. · Lead or co-lead individual or group sessions as part of specific recreational or therapeutic procedures. · Collaborate with other staff in working with the population of the facility to treat, rehabilitate and return patients to the community. · May provide transportation for patients as needed. · Demonstrate a positive, empathetic and professional attitude towards customers always. When patient needs are not met, acknowledge and work to resolve complaints. Recognize that patient safety is a top priority. Qualifications EDUCATION/EXPERIENCE/SKILL REQUIREMENTS: · High School diploma or equivalent required. · Associate's or Bachelor's degree in human service field from an accredited college or university preferred. · Two or more years' experience with the population of the facility in a patient support role required. · One or more years' experience as a lead or previous supervisory experience required. LICENSES/DESIGNATIONS/CERTIFICATIONS: · CPR and de-escalation/restraint certification required (training available upon hire and offered by facility). · First aid may be required based on state or facility. · May require a valid state driver's in facilities where transporting patients is an essential function. We are committed to providing equal employment opportunities to all applicants for employment regardless of an individual's characteristics protected by applicable state, federal and local laws. LITCRK Not ready to apply? Connect with us for general consideration.

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health , you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time. Accountable for the delivery of outstanding Absence Management and related Colleague Services through team management, education, development and motivation of the CVS Health Call Center Team and an internal commitment to colleague needs. Responsible for providing the enterprise with a Center of Excellence that supports leave administration under federal, state and company leave policies. Ensure the highest possible level of colleague service by providing colleagues with the tools, knowledge, technology, HR data and business unit support. + Directly supervise a team of 15 to 20 Call Center Representative, Enterprise Absence Management to include selection, recognition, coaching and performance assessments. + Support the Call Center Manager, Enterprise Absence Management in leading a delivery model that reflects empathy and care for our colleagues and fosters an environment where measurement, quality, and continuous improvement / best practices are valued and rewarded. + Review and partner with Quality Assurance Specialists and Trainers to identify and collaborate on enhanced / improved training curriculums supporting an improved colleague experience. + Ensure the Call Center is meeting or exceeding call center metrics around average speed of answer, abandoned rate, average handle time, call quality and other key metrics identified. + Resolve tier II and tier III escalations from Call Center Representatives; gather colleague information, call colleague with resolution and document problem history / detail in Salesforce and / or my Leave. + Recommend to the management team programs and practices that will enhance productivity, reduce costs, maintain / exceed service levels and support a center of excellence. + Assist Call Center Representatives with escalated issues to ensure unique circumstances are handled within the scope of federal, state, and company policies and raised proactively to management as needed for appropriate resolution. + Collaborate with other Call Center Supervisors, Case Management and the Call Center Manager, Enterprise Absence Management to attend meetings with colleagues, leaders, or HRBPs as needed to resolve high level leave issues. + Work with the Call Center Manager, Enterprise Absence Management and Workforce Data Analyst to manage workload and staffing, understand and predict workload changes and respond in advance to maintain consistent levels of colleague service. + Provide mentoring, coaching and support to develop Call Center Representatives to prepare them for a career path within the Leave of Absence Department and / or the organization. **Job Requirements:** + This position requires 3-4 years of Call Center experience. + This position requires 3-4 years of FMLA, State Leaves, Disability and HR. + 1+ years of Supervisor experience. + Knowledge of call center applications such as IEX, Five9 and CMS is preferred. + A strong commitment to Customer Service as exemplified by behaviors and disposition. + Ability to work independently and as part of a team environment. + Excellent written, verbal and listening skills to reflect a friendly, positive disposition. + Demonstrated ability to maintain work in the strictest of confidence. + Demonstrated ability to problem solve and apply critical thinking skills, including the ability to think analytically and creatively, under pressure, to solve problems + Strong organizational and data entry skills with a strict attention-to-detail. + Ability to plan and prioritize workloads, both independently and in a team environment with minimal supervision. + Demonstrated ability to think strategically and creatively toward continuous improvement of operations both technically and functionally. + Ability to consistently and efficiently follow through on problems to provide resolution that is satisfactory to the customer. + Demonstrated ability to multi-task while consistently meeting deadlines. + Proficiency with MS Office Products. + Regular and predictable attendance is required. **Education:** Bachelor's degree or equivalent experience **Anticipated Weekly Hours** 40 **Time Type** Full time **Pay Range** The typical pay range for this role is: $43,888.00 - $102,081.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. **Great benefits for great people** We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: + **Affordable medical plan options,** a **401(k) plan** (including matching company contributions), and an **employee stock purchase plan** . + **No-cost programs for all colleagues** including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. + **Benefit solutions that address the different needs and preferences of our colleagues** including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. For more information, visit ***************************************** We anticipate the application window for this opening will close on: 02/02/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws. CVS Health is an equal opportunity/affirmative action employer, including Disability/Protected Veteran - committed to diversity in the workplace.

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time. Accountable for the delivery of outstanding Absence Management and related Colleague Services through team management, education, development and motivation of the CVS Health Call Center Team and an internal commitment to colleague needs. Responsible for providing the enterprise with a Center of Excellence that supports leave administration under federal, state and company leave policies. Ensure the highest possible level of colleague service by providing colleagues with the tools, knowledge, technology, HR data and business unit support. Directly supervise a team of 15 to 20 Call Center Representative, Enterprise Absence Management to include selection, recognition, coaching and performance assessments. Support the Call Center Manager, Enterprise Absence Management in leading a delivery model that reflects empathy and care for our colleagues and fosters an environment where measurement, quality, and continuous improvement / best practices are valued and rewarded. Review and partner with Quality Assurance Specialists and Trainers to identify and collaborate on enhanced / improved training curriculums supporting an improved colleague experience. Ensure the Call Center is meeting or exceeding call center metrics around average speed of answer, abandoned rate, average handle time, call quality and other key metrics identified. Resolve tier II and tier III escalations from Call Center Representatives; gather colleague information, call colleague with resolution and document problem history / detail in Salesforce and / or my Leave. Recommend to the management team programs and practices that will enhance productivity, reduce costs, maintain / exceed service levels and support a center of excellence. Assist Call Center Representatives with escalated issues to ensure unique circumstances are handled within the scope of federal, state, and company policies and raised proactively to management as needed for appropriate resolution. Collaborate with other Call Center Supervisors, Case Management and the Call Center Manager, Enterprise Absence Management to attend meetings with colleagues, leaders, or HRBPs as needed to resolve high level leave issues. Work with the Call Center Manager, Enterprise Absence Management and Workforce Data Analyst to manage workload and staffing, understand and predict workload changes and respond in advance to maintain consistent levels of colleague service. Provide mentoring, coaching and support to develop Call Center Representatives to prepare them for a career path within the Leave of Absence Department and / or the organization. Job Requirements: This position requires 3-4 years of Call Center experience. This position requires 3-4 years of FMLA, State Leaves, Disability and HR. 1+ years of Supervisor experience. Knowledge of call center applications such as IEX, Five9 and CMS is preferred. A strong commitment to Customer Service as exemplified by behaviors and disposition. Ability to work independently and as part of a team environment. Excellent written, verbal and listening skills to reflect a friendly, positive disposition. Demonstrated ability to maintain work in the strictest of confidence. Demonstrated ability to problem solve and apply critical thinking skills, including the ability to think analytically and creatively, under pressure, to solve problems Strong organizational and data entry skills with a strict attention-to-detail. Ability to plan and prioritize workloads, both independently and in a team environment with minimal supervision. Demonstrated ability to think strategically and creatively toward continuous improvement of operations both technically and functionally. Ability to consistently and efficiently follow through on problems to provide resolution that is satisfactory to the customer. Demonstrated ability to multi-task while consistently meeting deadlines. Proficiency with MS Office Products. Regular and predictable attendance is required. Education:Bachelor's degree or equivalent experience Anticipated Weekly Hours40Time TypeFull time Pay RangeThe typical pay range for this role is:$43,888. 00 - $102,081. 00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan. No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. For more information, visit ************* cvshealth. com/us/en/benefits We anticipate the application window for this opening will close on: 02/02/2026Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Description & Requirements Maximus is seeking a Contact Center Supervisor to join our team. This is a remote role responsible for leading and developing a team of Customer Service Representatives (CSRs/Agents) within an omnichannel environment. The Contact Center Supervisor reports directly to the Operations Manager and/or Director. In this position, you will provide day-to-day coaching, agent development and support to your team, manage escalated or complex customer cases, and oversee the assignment of work as directed by the Operations Manager. The Call Center Supervisor is responsible for providing front-line, first level supervision and leadership to contact center agents with the goal of meeting program objectives and customer service level agreements. This is a fully remote role. *Position is contingent upon contract award* Must have the ability to pass a federal background check. Equipment will be provided but must meet the remote position requirement provided below. Home Office Requirements: - Hardwired internet (ethernet) connection directly into modem required - Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to ****************** - Private work area and adequate power source - Video calls may be requested on occasion. Proper background and attire are required - Must be available by Voice over Internet Protocol telephony (VoIP), email, and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks Essential Duties and Responsibilities: - Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed - Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources - Develop work schedules and assign duties to direct report personnel to ensure efficiency - Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources - Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems - Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks - Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports - Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis - Participate in meetings and recommend changes to policies and procedures - Assume leadership responsibility for departmental tasks and call center activities as required - Support and enforce call center expectations - Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work. - Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership - Maintain a high level of confidentiality while performing all work tasks - Perform other duties as assigned by leadership. Minimum Requirements - Bachelor's degree in related field. - 3-5 years of relevant professional experience required. - Equivalent combination of education and experience considered in lieu of degree, or demonstrated ability to perform the role successfully. - Supervisory or team lead experience in a remote contact center environment - Excellent communication, coaching, and problem solving skills - Technical proficiency with remote-work technologies - Ability to troubleshoot basic technical issues related to softphones, VPNs, CRMs, and remote workstation tools - Process improvement experience, including identifying operational gaps, streamlining workflows, and driving efficiency or quality improvements Home Office Requirements: - Hardwired internet (ethernet) connection directly into modem required - Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to ****************** - Private work area and adequate power source - Video calls may be requested on occasion. Proper background and attire are required - Must be available by Voice over Internet Protocol telephony (VoIP), email, and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************. Minimum Salary $ 56,000.00 Maximum Salary $ 76,500.00

Description & Requirements Maximus is seeking a Contact Center Supervisor to join our team. This is a remote role responsible for leading and developing a team of Customer Service Representatives (CSRs/Agents) within an omnichannel environment. The Contact Center Supervisor reports directly to the Operations Manager and/or Director. In this position, you will provide day-to-day coaching, agent development and support to your team, manage escalated or complex customer cases, and oversee the assignment of work as directed by the Operations Manager. The Call Center Supervisor is responsible for providing front-line, first level supervision and leadership to contact center agents with the goal of meeting program objectives and customer service level agreements. This is a fully remote role. *Position is contingent upon contract award* Must have the ability to pass a federal background check. Equipment will be provided but must meet the remote position requirement provided below. Home Office Requirements: - Hardwired internet (ethernet) connection directly into modem required - Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to ****************** - Private work area and adequate power source - Video calls may be requested on occasion. Proper background and attire are required - Must be available by Voice over Internet Protocol telephony (VoIP), email, and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks Essential Duties and Responsibilities: - Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed - Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources - Develop work schedules and assign duties to direct report personnel to ensure efficiency - Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources - Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems - Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks - Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports - Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis - Participate in meetings and recommend changes to policies and procedures - Assume leadership responsibility for departmental tasks and call center activities as required - Support and enforce call center expectations - Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work. - Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership - Maintain a high level of confidentiality while performing all work tasks - Perform other duties as assigned by leadership. Minimum Requirements - Bachelor's degree in related field. - 3-5 years of relevant professional experience required. - Equivalent combination of education and experience considered in lieu of degree, or demonstrated ability to perform the role successfully. - Supervisory or team lead experience in a remote contact center environment - Excellent communication, coaching, and problem solving skills - Technical proficiency with remote-work technologies - Ability to troubleshoot basic technical issues related to softphones, VPNs, CRMs, and remote workstation tools - Process improvement experience, including identifying operational gaps, streamlining workflows, and driving efficiency or quality improvements Home Office Requirements: - Hardwired internet (ethernet) connection directly into modem required - Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to ****************** - Private work area and adequate power source - Video calls may be requested on occasion. Proper background and attire are required - Must be available by Voice over Internet Protocol telephony (VoIP), email, and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************. Minimum Salary $ 56,000.00 Maximum Salary $ 76,500.00

SUMMARY:# The Laboratory Supervisor is responsible for overseeing the daily operations of the clinical laboratory, ensuring the delivery of accurate and timely diagnostic testing services. This role provides leadership to laboratory staff, ensures compliance with regulatory and accreditation standards, and supports continuous improvement initiatives to enhance patient care. BAXTER HEALTH COMPLIANCE RESPONSIBILITIES Understands and adheres to Baxter Health standards as they appear in Dynamic Health and HealthStream Policy Manager. Required to work with the Administrator and CNO regularly to carryout, initiate and/or implement best practices for the Baxter Health Fulton County Hospital Laboratory Department. # JOB REQUIREMENTS Education: Bachelor#s degree in Medical Laboratory Science, Clinical Laboratory Science, or related field preferred. Experience: #Minimum of three (3) years of clinical laboratory experience required, with at least two (2) years in a supervisory or leadership role preferred. Certification/License: ASCP or equivalent certification required. Other: Strong leadership, organizational, and communication skills. Working knowledge of laboratory regulations (CLIA, CAP, Joint Commission, OSHA). Proficiency with laboratory information systems and Microsoft Office Suite. Ability to maintain confidentiality, handle stressful situations with composure, and manage multiple priorities effectively. # Primary Source Verification: Original transcripts and certification/license verification required. # Safety Sensitive Designation: This position is deemed safety sensitive in accordance with Arkansas Act 593 governing Medical Marijuana. # Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without an accommodation.# Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.# While performing the duties of this job, the employee is required to perform the following:# Must have the ability to communicate effectively, orally and in writing, to solve problems and make decisions.# Spend eight (8) hours or more in front of computer, monitor or similar screen utilizing keyboard and/or mouse, daily. Ability to regularly stand and walk, occasionally bend, squat and twist, and occasionally lift up to 20 pounds using proper body mechanics.# Must have a keen sense of hearing and visual acuity with or without correction.# Must be able to handle critical and highly stressful situations with efficiency and composure.# # Work Environment Hospital-based clinical laboratory environment with exposure to biological hazards, chemicals, and laboratory equipment. # Position Type and Expected Hours of Work This is a position in a hospital setting which is open 24 hours a day, 365 days a year. Flexible work schedule, 5 days a week, Monday # Friday, 8-hour shifts. SUMMARY: The Laboratory Supervisor is responsible for overseeing the daily operations of the clinical laboratory, ensuring the delivery of accurate and timely diagnostic testing services. This role provides leadership to laboratory staff, ensures compliance with regulatory and accreditation standards, and supports continuous improvement initiatives to enhance patient care. BAXTER HEALTH COMPLIANCE RESPONSIBILITIES Understands and adheres to Baxter Health standards as they appear in Dynamic Health and HealthStream Policy Manager. Required to work with the Administrator and CNO regularly to carryout, initiate and/or implement best practices for the Baxter Health Fulton County Hospital Laboratory Department. JOB REQUIREMENTS Education: Bachelor's degree in Medical Laboratory Science, Clinical Laboratory Science, or related field preferred. Experience: Minimum of three (3) years of clinical laboratory experience required, with at least two (2) years in a supervisory or leadership role preferred. Certification/License: ASCP or equivalent certification required. Other: Strong leadership, organizational, and communication skills. Working knowledge of laboratory regulations (CLIA, CAP, Joint Commission, OSHA). Proficiency with laboratory information systems and Microsoft Office Suite. Ability to maintain confidentiality, handle stressful situations with composure, and manage multiple priorities effectively. Primary Source Verification: Original transcripts and certification/license verification required. Safety Sensitive Designation: This position is deemed safety sensitive in accordance with Arkansas Act 593 governing Medical Marijuana. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without an accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to perform the following: Must have the ability to communicate effectively, orally and in writing, to solve problems and make decisions. Spend eight (8) hours or more in front of computer, monitor or similar screen utilizing keyboard and/or mouse, daily. Ability to regularly stand and walk, occasionally bend, squat and twist, and occasionally lift up to 20 pounds using proper body mechanics. Must have a keen sense of hearing and visual acuity with or without correction. Must be able to handle critical and highly stressful situations with efficiency and composure. Work Environment Hospital-based clinical laboratory environment with exposure to biological hazards, chemicals, and laboratory equipment. Position Type and Expected Hours of Work This is a position in a hospital setting which is open 24 hours a day, 365 days a year. Flexible work schedule, 5 days a week, Monday - Friday, 8-hour shifts.

Description & Requirements Maximus is hiring a Sr Call Center Manager to oversee and manage the daily operations of the Customer Service Center for the AR NWD (Arkansas No Wrong Door) program. This is an onsite position located in Little Rock, AR. This position is responsible for ensuring operational excellence, quality assurance, and continuous improvement while leading a team to achieve organizational goals. The role involves strategic planning, risk management, project monitoring, and reporting to ensure successful delivery of services. This is an on-site position in Little Rock, AR. Relocation assistance may be provided. *This position is contingent upon contract award. * Why Maximus? - • Competitive Compensation - Quarterly bonuses based on performance included! - • Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance. - • Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching. - • Paid Time Off Package - Enjoy UPTO, Holidays, and sick leave, along with Short and Long Term Disability coverage. - • Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP). - • Recognition Platform - Acknowledge and appreciate outstanding employee contributions. - • Tuition Reimbursement - Invest in your ongoing education and development. - • Employee Perks and Discounts - Additional benefits and discounts exclusively for employees. - • Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs. - • Professional Development Opportunities- Participate in training programs, workshops, and conferences. Essential Duties and Responsibilities: - Oversee the daily operations of a call center team to ensure performance metrics are met. - Maintain updated knowledge of the Call Center performance requirements as well as corporate and project policies and procedures. -Provide assistance and updates to staff regarding these policies and procedures. - Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs. - Collaborate with the customers to ensure open communication, cooperation, and timely issue resolution. - Address inadequate quality issues with the supervisory and management teams in relation to reviews and corrections of calls monitored. - Monitor performance goals and objectives for the call center staff and complete daily and weekly reports. - Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues, and departmental performance levels. - Monitor call center compliance with ISO standards as applicable. - Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the Call Center. - Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed. - Responsible for identifying and resolving issues, problems, and concerns with employees. - Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary. - Provide direction to staff when complaints are escalated to management level. - Supervise and lead daily CSC operations including quality assurance, workforce management, hiring, training, and participation in testing activities. - Schedule and allocate resources to fulfill CSC responsibilities efficiently. - Identify and mitigate risks associated with software design, development, and implementation projects. - Manage service level agreements (SLAs), enforce performance standards, and provide status updates to the CSC Project Director. - Monitor progress across all projects including budgets, reports on delivery timelines, and operational performance metrics. Minimum Requirements - Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience. - Three (3) years of people management experience. EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************. Minimum Salary $ 90,000.00 Maximum Salary $ 110,000.00

Millcreek Behavioral Health is a residential treatment center that provides care through our diverse programs for children and adolescents who are suffering from a variety of mental health disorders and/or intellectual challenges. We offer a comprehensive therapeutic program with services that are provided by a multidisciplinary team of psychiatrists, case managers, licensed clinical therapists, registered nurses, nutritionists, and recreational therapists. Our treatment center offers a wide variety of treatment program options. PURPOSE STATEMENT: Direct, supervise and coordinate the activities of a patient support team. Responsibilities ESSENTIAL FUNCTIONS: · Provide medical or therapeutic care, direct and indirect diagnostic and therapeutic procedures to patients, following the instructions of physicians or other health practitioners. · Coordinate the work and activities of assigned staff, including setting performance expectations in the day-to-day operations of the unit. · Provide guidance and direction to staff and encourage/build mutual trust, respect and cooperation among team members. · Assist patients with their daily living activities and administer basic health care or treatments. · Participate in therapeutic or recreational group. · Oversee admitting and discharging. · Monitor physical and emotional well-being of patients and report unusual behavior or physical ailments to appropriate staff. Prepare and maintain records of progress and services performed. · Observe and influence the behavior of the patients by communicating, interacting with them, teaching and counseling. · Encourage patients to participate in social, recreational, or other therapeutic activities that enhance interpersonal skills or develop social relationships and teach strategies to promote patient wellness and independence. · Lead or co-lead individual or group sessions as part of specific recreational or therapeutic procedures. · Collaborate with other staff in working with the population of the facility to treat, rehabilitate and return patients to the community. · May provide transportation for patients as needed. · Demonstrate a positive, empathetic and professional attitude towards customers always. When patient needs are not met, acknowledge and work to resolve complaints. Recognize that patient safety is a top priority. Qualifications EDUCATION/EXPERIENCE/SKILL REQUIREMENTS: · High School diploma or equivalent required. · Associate's or Bachelor's degree in human service field from an accredited college or university preferred. · Two or more years' experience with the population of the facility in a patient support role required. · One or more years' experience as a lead or previous supervisory experience required. LICENSES/DESIGNATIONS/CERTIFICATIONS: · CPR and de-escalation/restraint certification required (training available upon hire and offered by facility). · First aid may be required based on state or facility. · May require a valid state driver's in facilities where transporting patients is an essential function. We are committed to providing equal employment opportunities to all applicants for employment regardless of an individual's characteristics protected by applicable state, federal and local laws. MILARK

Millcreek Behavioral Health is a residential treatment center that provides care through our diverse programs for children and adolescents who are suffering from a variety of mental health disorders and/or intellectual challenges. We offer a comprehensive therapeutic program with services that are provided by a multidisciplinary team of psychiatrists, case managers, licensed clinical therapists, registered nurses, nutritionists, and recreational therapists. Our treatment center offers a wide variety of treatment program options. PURPOSE STATEMENT: Direct, supervise and coordinate the activities of a patient support team. Responsibilities ESSENTIAL FUNCTIONS: · Provide medical or therapeutic care, direct and indirect diagnostic and therapeutic procedures to patients, following the instructions of physicians or other health practitioners. · Coordinate the work and activities of assigned staff, including setting performance expectations in the day-to-day operations of the unit. · Provide guidance and direction to staff and encourage/build mutual trust, respect and cooperation among team members. · Assist patients with their daily living activities and administer basic health care or treatments. · Participate in therapeutic or recreational group. · Oversee admitting and discharging. · Monitor physical and emotional well-being of patients and report unusual behavior or physical ailments to appropriate staff. Prepare and maintain records of progress and services performed. · Observe and influence the behavior of the patients by communicating, interacting with them, teaching and counseling. · Encourage patients to participate in social, recreational, or other therapeutic activities that enhance interpersonal skills or develop social relationships and teach strategies to promote patient wellness and independence. · Lead or co-lead individual or group sessions as part of specific recreational or therapeutic procedures. · Collaborate with other staff in working with the population of the facility to treat, rehabilitate and return patients to the community. · May provide transportation for patients as needed. · Demonstrate a positive, empathetic and professional attitude towards customers always. When patient needs are not met, acknowledge and work to resolve complaints. Recognize that patient safety is a top priority. Qualifications EDUCATION/EXPERIENCE/SKILL REQUIREMENTS: · High School diploma or equivalent required. · Associate's or Bachelor's degree in human service field from an accredited college or university preferred. · Two or more years' experience with the population of the facility in a patient support role required. · One or more years' experience as a lead or previous supervisory experience required. LICENSES/DESIGNATIONS/CERTIFICATIONS: · CPR and de-escalation/restraint certification required (training available upon hire and offered by facility). · First aid may be required based on state or facility. · May require a valid state driver's in facilities where transporting patients is an essential function. We are committed to providing equal employment opportunities to all applicants for employment regardless of an individual's characteristics protected by applicable state, federal and local laws. MILARK Not ready to apply? Connect with us for general consideration.

Find your calling at Mercy!Supervises the daily operations of imaging procedures in the Hospital Imaging Services Department and Outpatient Center as well as the activities of personnel involved in providing these services. Under the supervision of the Imaging Manager, is responsible for the day-to-day operations for the deaprtments. Provides feedback to co-workers in the form of performance appraisals. Traveling to various facilities is required as is the ability to cover in the clinical areas as needed.Position Details: Qualifications Education: Successful completion of an accredited Radiology Program. Licensure: Experience: Three to five years' experience in a hospital/outpatient imaging setting. Prior Lead Technologist or Supervisor experience. Certifications: Registered radiological technologist (ARRT) Basic Life Support (BLS) Other: Employee will be required to drive to off-site imaging centers. Preferred Education: Preferred Licensure: Preferred Experience: Preferred Certifications: Preferred Other: Why Mercy? From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period. Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.

By clicking the "Apply" button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda's Privacy Notice and Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge. Job Description About BioLife Plasma Services Every day at BioLife, we feel good knowing that what we do helps improve the lives of patients with rare diseases. While you focus on our donors, we'll support you. We offer a purpose you can believe in, a team you can count on, opportunities for career growth, and a comprehensive benefits program, all in a fast-paced, friendly environment. BioLife Plasma Services is a subsidiary of Takeda Pharmaceutical Company Ltd. Senior Operations Management Trainee (Senior OMT) Are you a senior leader interested in bringing your expertise to a place where you can feel good about the work you do? Do you want to develop new skills and set yourself up for continued growth? As a Senior Operations Management Trainee at BioLife, you will participate in an advanced leadership development program that will take you to our plasma centers across the country. You'll travel up to 95% of the time to learn the business while networking with supportive leaders and prepare yourself for accelerated career growth. After completing the program and obtaining a Plasma Center Operations Manager role, you'll relocate to one of BioLife's locations. Our growth is your bright future. Opportunities to grow as a leader are within your reach. With the incredible growth of 235+ BioLife Plasma Services centers across the U.S., the future looks bright for you. When you work at BioLife, you'll feel good knowing what you do makes a difference. A typical day for you may include: * Continuous Learning & Development: The expedited training program lasts approximately six months. Upon completion, you'll have 12 months to obtain a Plasma Center Manager position. During this time, you'll receive hands-on experience and have mentorship opportunities. Drive your own learning plan that covers all aspects of managing our high-volume blood plasma collection facilities. * Team Management: You'll use your interpersonal and communication skills to cultivate a positive environment and motivate a team of diverse individuals. Provide employee feedback, conduct performance reviews, support team members' development, participate in staff planning and recruiting, and engage and retain employees. * Career Advancement: Work towards obtaining a Plasma Center Operations Manager position by completing the training program, networking, and building relationships across BioLife. As you progress your career at BioLife, you'll have opportunities to open and operate brand new plasma centers. * Supportive Teamwork: You'll work in our fast-paced, team environment; provide operational support; conduct management training; problem-solve; and communicate with senior management. * Exceptional Customer Service: Retain donors by creating a positive donor experience. You may also assist with production. * Travel Opportunities: Learn from and network with BioLife team members across the country. You'll be able to return home every other weekend. REQUIRED QUALIFICATIONS: * Relocation Required upon graduation/completion of Trainee Program. You will be able to choose which location you would like to apply to. * 3-5 years of experience leading medium to large teams (20+ direct reports) * Up to 90-100% travel during the Trainee Program * Ability to walk and/or stand for the entire work shift * Willingness to travel and work at various BioLife locations across the country * Ability to work evenings, weekends, and holidays * Have a valid driver's license for the entire duration of the program * Ability to lean, bend, stoop, crouch, and reach above shoulders and below knees * Ability to lift up to 5 lbs., and occasional lifting of materials up to 32 lbs. and rarely 50 lbs. * Fine motor coordination, depth perception, and ability to hear equipment from a distance * Due to potential exposure to bloodborne pathogens (risk level 1), 90% of work tasks require prolonged glove wear PREFERRED QUALIFICATIONS: * Associates or Bachelor's Degree * Experience working with SOPs, GDP, GMP, CLIA, and the FDA * Experience working in a highly regulated or high-volume retail environment * Excellent interpersonal, organizational, technical, and leadership skills #LI-Remote BioLife Compensation and Benefits Summary We understand compensation is an important factor as you consider the next step in your career. We are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. For Location: USA - AR - Virtual U.S. Base Salary Range: $80,000.00 - $110,000.00 The estimated salary range reflects an anticipated range for this position. The actual base salary offered may depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. The actual base salary offered will be in accordance with state or local minimum wage requirements for the job location. U.S. based employees may be eligible for short-term and/or long-term incentives. U.S. based employees may be eligible to participate in medical, dental, vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, a tuition reimbursement program, paid volunteer time off, company holidays, and well-being benefits, among others. U.S. based employees are also eligible to receive, per calendar year, up to 80 hours of sick time, and new hires are eligible to accrue up to 120 hours of paid vacation. EEO Statement Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law. Locations USA - AR - Virtual Worker Type Employee Worker Sub-Type Regular Time Type Full time Job Exempt Yes

Find your calling at Mercy!Overview The Surgical Services Manager (SSM) assures the delivery of safe, high-quality and cost-effective care provided by competent co-workers within the unit. They ensure the efficient utilization of available resources to meet productivity and financial goals. The SSM works collaboratively and effectively with other administrative personnel, physicians and co-workers throughout the Ministry to enhance communication, share pertinent data and improve processes across the continuum. The SSM is proactively involved in patient flow and bed management issues in collaboration with the Staffing Office. They are leaders who inspire a shared vision, demonstrating the value of change and presenting it to co-workers with enthusiasm. The SSM models the way by setting professional standards, having a positive attitude, and engaging co-workers to become leaders of change. They challenge the current process and enable others to promote change by providing support, mentorship, and guidance to those who provide direct patient care. The SSM encourages the heart of co-workers by providing both public and private recognition and connecting on a personal level with those that they serve. The SSM holds direct and indirect care providers accountable for their professional responsibilities and adherence to regulatory guidelines. The SSM performs duties and responsibilities in a manner consistent with the Mission, Values and Mercy Service Standards.Position Details:We're a Little Different Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service. At Mercy, we believe in careers that match the unique gifts of unique individuals - careers that not only make the most of your skills and talents, but also your heart. Join us and discover why Modern Healthcare Magazine named us in its “Top 100 Places to Work.” Overview:Clinical Oversees development and implementation of comprehensive, multidisciplinary care plans to ensure optimal patient outcomes. Meets patient and family learning needs and maintains clinical competency through direct care as needed. Coordinates nursing care based on staff qualifications and patient requirements. Leadership Delegates appropriately, holds staff accountable, and provides timely, constructive feedback. Serves as a positive role model and mentor; supports staff during exposure events and reporting processes. Leads hiring processes, evaluations, and contributes to Magnet Recognition Program initiatives. Financial Management Monitors budgets, staffing guidelines, and payroll accuracy. Oversees scheduling and collaborates on budget planning with leadership. Communication & Collaboration Communicates professionally and diplomatically using various channels. Facilitates meetings, shared governance processes, and ensures timely updates on changes. Uses problem-solving techniques to address issues constructively. Education & Competency Assesses and addresses staff learning needs; ensures competency for patient care while maintaining personal operational knowledge. Quality & Performance Improvement Leads unit-based and system-wide improvement initiatives; completes audits and quality activities. Collects and analyzes data to improve processes and collaborates on performance standards. Maintains compliance with policies and regulatory standards; assists in policy development and revisions. Qualifications: Education: BSN or actively pursuing RN-MSN with completion within 3 years of being in the role. Licensure: Current RN license with the State Board of Nursing. Experience: 3 or more years of Nursing with at least a year in perioperative nursing experience. Certifications: Must have American Heart Association Healthcare Provider card or complete a course within probation period. Perioperative certification (i.e. CNOR, CAPA) preferred. Preferred Education: Master's degree in Nursing, Health Administration or related field. Preferred Experience: 3 years in perioperative services and previous management experience We're bringing to life a healing ministry through compassionate care. At Mercy, our supportive community will be behind you every step of your day, especially the tough ones. You will have opportunities to pioneer new models of care and transform the health care experience through advanced technology and innovative procedures. We're expanding to help our communities grow. Join us and be a part of it all. What Makes You a Good Match for Mercy? Compassion and professionalism go hand-in-hand with us. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. We're also collaborative and unafraid to do a little extra to deliver excellent care - that's just part of our commitment. If that sounds like a good fit for you, we encourage you to apply. Why Mercy? From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period. Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.

Description & Requirements Maximus is hiring a Sr Contact Service Center (CSC) Manager to oversee and manage the daily operations of the Customer Service Center for the AR NWD (Arkansas No Wrong Door) program. This is an onsite position located in Little Rock, AR. This position is responsible for ensuring operational excellence, quality assurance, and continuous improvement while leading a team to achieve organizational goals. The role involves strategic planning, risk management, project monitoring, and reporting to ensure successful delivery of services. * This position is contingent upon contract award. * Why Maximus? * Competitive Compensation - Quarterly bonuses based on performance included! * ️ Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance. * Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching. * ️ Paid Time Off Package - Enjoy UPTO, Holidays, and sick leave, along with Short and Long Term Disability coverage. * Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP). * Recognition Platform - Acknowledge and appreciate outstanding employee contributions. * Tuition Reimbursement - Invest in your ongoing education and development. * Employee Perks and Discounts - Additional benefits and discounts exclusively for employees. * Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs. * Professional Development Opportunities- Participate in training programs, workshops, and conferences. Essential Duties and Responsibilities: * Oversee the daily operations of a call center team to ensure performance metrics are met. * Maintain updated knowledge of the Call Center performance requirements as well as corporate and project policies and procedures. * Provide assistance and updates to staff regarding these policies and procedures. * Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs. * Collaborate with the customers to ensure open communication, cooperation, and timely issue resolution. * Address inadequate quality issues with the supervisory and management teams in relation to reviews and corrections of calls monitored. * Monitor performance goals and objectives for the call center staff and complete daily and weekly reports. * Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues, and departmental performance levels. * Monitor call center compliance with ISO standards as applicable. * Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the Call Center. * Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed. * Responsible for identifying and resolving issues, problems, and concerns with employees. * Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary. * Provide direction to staff when complaints are escalated to management level. * Supervise and lead daily CSC operations including quality assurance, workforce management, hiring, training, and participation in testing activities. * Schedule and allocate resources to fulfill CSC responsibilities efficiently. * Identify and mitigate risks associated with software design, development, and implementation projects. * Manage service level agreements (SLAs), enforce performance standards, and provide status updates to the CSC Project Director. * Monitor progress across all projects including budgets, reports on delivery timelines, and operational performance metrics. Minimum Requirements * Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience. * Three (3) years of people management experience. * Must possess a minimum of five (5) years of experience in managing or in a key management position for a large-scale customer service and/or CRM project that encompasses the full system development life cycle from initiation through post-implementation. * Previous experience following a standard Project Management methodology and using various project management tools in developing project plans, delivering tasks, and tracking timelines and resources required. * PMP certification or equivalent project management certification preferred; candidates who have completed the required steps to qualify for the certification considered. * Must have excellent communication skills, writing skills, small group facilitation skills, and formal presentation skills. * Previous Medicaid experience preferred. * Previous CRM experience required. * Must be willing and able to work onsite in Little Rock, AR. #LI-Onsite EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************.

Leader of an operational team who creates a team environment that delivers superior customer service by hiring and developing high performing and engaged talent. Is a subject matter expert and a point of escalation to remove barriers, meet KPIs and successfully obtain goals. Is a champion of continuous improvement and implementing best practices. Maintain and enhance Access‑based operational workflows, automate Excel reporting, and support dashboarding in modern analytics tools. **Essential Functions** + Responsible for hiring, onboarding, performance management and the development of talent (e.g. training, mentoring, knowledge, skills, tools); provides support, coaching and corrective action, career planning and progression; and is accountable for creating a team culture of engagement, compassion, and diversity. + Management of team expenses including FTE budget allocations; overtime; scheduling and budgeted hours; timecard approval and oversight; and accountability for compensation and incentives. + High leadership acumen (e.g. excellent communication skills, approachable, follows through on commitments, trustworthy, purposeful) and subject matter expertise; representative for product and department; project management; and serves as an escalation point to solve problems and remove barriers. + Responsible for the operational performance of the team including employee metrics; department and company KPIs; obtainment of goals; continuous improvement; compliance to rules and regulations; and the delivery of superior service. + Works closely with Provider Development, physician offices, employer groups and agents to establish better communication and resolves complex customer service and claim issues. + Our team actively uses an **Access database** to manage HEDIS record requests, returned records/issues, and new member requests, with routine **Excel exports** for auditing and external reporting. **Skills** + Accountability + Coaching/Mentorship + Decision Making + Hiring/Onboarding + Innovation + Key Performance Indicators (KPI) + Oral/Written/Interpersonal Communication + People Management + Project Management + Time Management **Minimum Qualifications** + Demonstrated operational experience and proficiency in prior roles. + Demonstrated leadership experience and abilities (proactive, listening, team builder, coach, mentor, trustworthy, accountable, reliable, knowledgeable, growth mindset, continuous learner, compassionate). + Demonstrated high engagement and performance with a passion for leadership and the development and success of others. + Demonstrated ability of a high capacity for variable and challenging work; on-time delivery of high-quality work; time management; and task and project management. + Demonstrated ability to effectively listen and communicate with diverse employees. + Demonstrated alignment with company and department goals and strategies. **Preferred Qualifications:** + Demonstrated leadership experience in a previous operational role. + Bachelor's degree in a business or health related course of study obtained through an accredited institution. Education is verified. + We're looking for a detail‑oriented Data Analyst with advanced **Microsoft Excel** and **Microsoft Access** skills who can transform complex healthcare datasets into clear, actionable insights for quality improvement and HEDIS initiatives. **Physical Requirements** + Ongoing need for employee to see and read information, labels, documents, monitors, identify equipment and supplies, and be able to assess customer needs. + Frequent interactions with providers, colleagues, customers, members and visitors that require employee to verbally communicate as well as hear and understand spoken information, needs, and issues quickly and accurately. + Manual dexterity of hands and fingers to manipulate complex and delicate supplies and equipment with precision and accuracy. This includes frequent computer use for typing, accessing needed information, etc. + Remain sitting or standing for long periods of time to perform work on a computer, telephone, or other equipment. **Location:** SelectHealth - Murray **Work City:** Murray **Work State:** Utah **Scheduled Weekly Hours:** 40 The hourly range for this position is listed below. Actual hourly rate dependent upon experience. $27.65 - $43.55 We care about your well-being - mind, body, and spirit - which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged. Learn more about our comprehensive benefits package here (***************************************************** . Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process. All positions subject to close without notice.