Branch coordinator job description
Updated March 14, 2024
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Example branch coordinator requirements on a job description
Branch coordinator requirements can be divided into technical requirements and required soft skills. The lists below show the most common requirements included in branch coordinator job postings.
Sample branch coordinator requirements
- Bachelor's Degree in Business Administration or related field.
- 3+ years of experience in a similar role.
- Proficiency in MS Office Suite and other related software.
- Excellent communication and customer service skills.
- Strong organizational and problem-solving skills.
Sample required branch coordinator soft skills
- Ability to work independently and in a team setting.
- Ability to multi-task and manage multiple projects simultaneously.
- Excellent interpersonal and negotiation skills.
- Ability to take initiative and be a self-starter.
- Flexible and adaptable to changing priorities.
Branch coordinator job description example 1
Acro Service branch coordinator job description
We are seeking a Branch Coordinator to join the company, a premier supplier, in Pearl City, HI USA 96782 While working in this clean, not climate-controlled facility you will have the opportunity to be directly involved in the evolution of the industry. Come work for a company that has been consistently recognized among the Best & Brightest Companies to Work For. Immediate interviews are available, apply today!
If possible someone with any of the following experience, admin, customer service, call center, or healthcare is preferred.
Responsibilities
Offer support to daily operations of Branch Office via inbound and outbound calls.
Work with insurances and processing orders.
Provide reception services as first point of contact including telephone reception and in-person. Perform outbound customer satisfaction calls to patients and referrals. Assist with patient scheduling. Carry out scanning, filing and faxing records on a routine basis. Creating orders.
Qualifications
Good organizational skills; strong customer relations/problem solving; strong phone skills; strong interpersonal and teamwork skills; ability to multi-task effectively; ability to communicate effectively in person, on phone and electronically; basic printing/faxing/scanning.
Time management, effective communication
Patience, friendly, optimistic, can successfully problem solve
Must Haves – Education
• High School Diploma
The Company is an Equal Opportunity Employer and is committed to creating an equitable and inclusive environment for all.
Company DescriptionWith almost four decades of experience as a proven industry leader, Acro continues to be consistently recognized among the Best & Brightest Companies to Work for in the United States. As an international professional services firm with deep expertise in consulting and staff augmentation offering a variety of solutions including MSP, VMS, RPO, HRO (and more), Acro operates across North America, Europe, and Asia from over 30 locations. Acro’s client portfolio includes some of the most well-known names in business and provides services across all verticals including technology, aerospace, energy, automotive, government, and manufacturing. To learn more, please visit www.acrocorp.com.
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Branch coordinator job description example 2
Stanley Black & Decker branch coordinator job description
**92170BR**
**Title:**
Branch Coordinator
**Business:**
SSS - CSS
**State/Country/Province:**
Maryland
**No. of Positions:**
1
**Job Description:**
At STANLEY Security we are For Those Who Make the World™ Progress. Whether you've got 10 years in this industry or 2, we're hiring for positions of all skill levels and tenures within our Electronic Security business. It takes a diversified team to win, and we want YOU to get on our bench.
**POSITION RESPONSIBILITIES:**
+ Review Service Backlog daily for any new direct work orders.
+ Upon booking, make initial contact with the customer to confirm scope, site readiness, contact information, authorized signatories, and establish a customer promise date.
+ Create purchase requisition sent to the centralized purchasing team for ordering of material and lifts.
+ Act as an internal liaison between the local branch and centralized purchasing team for ordering of material and delivery tracking.
+ Coordinate with lift rental companies to schedule pickup and return of equipment.
+ Perform warehouse material handling at the local branch including receiving shipments, validating to packing slips, and staging equipment for each project.
+ Perform goods receipts in internal systems for all physically received material and applying costs to the affiliated installation job. Submit applications to acquire permits, UL Certifications, and Certificates of Insurance (COI's) upon request from the Install Manager or Project Manager.
+ Communicate any material issues (i.e., extended lead times, back-orders, etc.) with Sales and Branch Service team as needed if project timeline is affected.
+ Work with Service Manager and Install Manager to coordinate labor resources, schedule with the customer, and place on the internal schedule board.
+ If job is subcontracted, collaborate with Install Manager, Service Manager or Manager to obtain subcontractor forms, create purchase requisition, and perform goods receipt upon job completion.
+ Maintain regular communication, project documentation, and scheduling with the customer regarding project status updates, delivery commitments, material tracking, etc. as directed by the Service Manager.
+ Update internal system with job notes and customer promise date changes as directed by the customer. Maintain current job status in internal system as project advances through project lifecycle.
+ Work with the Install Manager and Service Manager to keep the expected completion date as accurate as possible (driving financial forecasting).
+ If applicable, send e-signature request to the customer for installation certificate of completion. Upon install completion and Project Manager/Install Manager review, submit close-out package to Order Entry for closure and billing.
+ Process Returned Material Authorizations (RMA's) as necessary. Create material and lift purchase requisitions for Service Tickets.
+ Physically receive and stage all shipped service material. Update internal system for service dispatching. Manage service van inventory and create purchase requisitions when stock needs replenished.
+ Support Service Manager with service ticket review and billing as needed.
+ Answer all incoming calls and route to appropriate department. Perform other duties as assigned.
+ Assist with timecard and payroll entries.
+ Ability to occasionally lift up to 50 lbs.
**QUALIFICATIONS:**
**Required:**
+ High school Diploma or GED
+ 1+ years in a customer service environment
+ 1+ years using MS Office Suite
**Preferred:**
+ Associates degree in business administration
+ Experience in a field install/service business or customer service-related field
+ Experience using SAP, SBN, and/or ERP
+ Ability to handle multiple priorities and manage time in a deadline-driven environment
+ Excellent verbal and written communication
+ Strong organization skills, with a keen attention to detail
+ Ability to work in a deadline driven environment
+ Proven customer service and problem-solving skills
+ Background in accounting and inventory control
Stanley Black & Decker offers its employees a competitive salary and a comprehensive benefits plan that includes medical, dental, life, disability, 401k, Employee Stock Purchase Plan, vacation, paid holidays, and more! Only those candidates who are currently eligible to work in the US will be considered for the opportunity.
**Additional benefits offered:**
+ Generous employee referral bonus
+ Advancement opportunities
\#SEC
\#LI-RS1
SBDCSS
92170BR
**Function:**
Service/Install
**City:**
Baltimore
**FLSA (For US Only):**
Nonexempt
**Region:**
USA
**EEO Statement:**
All qualified applicants to Stanley Black & Decker are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran's status or any other protected characteristic.
**Featured Category on SBD Careers:**
Field Service
**Title:**
Branch Coordinator
**Business:**
SSS - CSS
**State/Country/Province:**
Maryland
**No. of Positions:**
1
**Job Description:**
At STANLEY Security we are For Those Who Make the World™ Progress. Whether you've got 10 years in this industry or 2, we're hiring for positions of all skill levels and tenures within our Electronic Security business. It takes a diversified team to win, and we want YOU to get on our bench.
**POSITION RESPONSIBILITIES:**
+ Review Service Backlog daily for any new direct work orders.
+ Upon booking, make initial contact with the customer to confirm scope, site readiness, contact information, authorized signatories, and establish a customer promise date.
+ Create purchase requisition sent to the centralized purchasing team for ordering of material and lifts.
+ Act as an internal liaison between the local branch and centralized purchasing team for ordering of material and delivery tracking.
+ Coordinate with lift rental companies to schedule pickup and return of equipment.
+ Perform warehouse material handling at the local branch including receiving shipments, validating to packing slips, and staging equipment for each project.
+ Perform goods receipts in internal systems for all physically received material and applying costs to the affiliated installation job. Submit applications to acquire permits, UL Certifications, and Certificates of Insurance (COI's) upon request from the Install Manager or Project Manager.
+ Communicate any material issues (i.e., extended lead times, back-orders, etc.) with Sales and Branch Service team as needed if project timeline is affected.
+ Work with Service Manager and Install Manager to coordinate labor resources, schedule with the customer, and place on the internal schedule board.
+ If job is subcontracted, collaborate with Install Manager, Service Manager or Manager to obtain subcontractor forms, create purchase requisition, and perform goods receipt upon job completion.
+ Maintain regular communication, project documentation, and scheduling with the customer regarding project status updates, delivery commitments, material tracking, etc. as directed by the Service Manager.
+ Update internal system with job notes and customer promise date changes as directed by the customer. Maintain current job status in internal system as project advances through project lifecycle.
+ Work with the Install Manager and Service Manager to keep the expected completion date as accurate as possible (driving financial forecasting).
+ If applicable, send e-signature request to the customer for installation certificate of completion. Upon install completion and Project Manager/Install Manager review, submit close-out package to Order Entry for closure and billing.
+ Process Returned Material Authorizations (RMA's) as necessary. Create material and lift purchase requisitions for Service Tickets.
+ Physically receive and stage all shipped service material. Update internal system for service dispatching. Manage service van inventory and create purchase requisitions when stock needs replenished.
+ Support Service Manager with service ticket review and billing as needed.
+ Answer all incoming calls and route to appropriate department. Perform other duties as assigned.
+ Assist with timecard and payroll entries.
+ Ability to occasionally lift up to 50 lbs.
**QUALIFICATIONS:**
**Required:**
+ High school Diploma or GED
+ 1+ years in a customer service environment
+ 1+ years using MS Office Suite
**Preferred:**
+ Associates degree in business administration
+ Experience in a field install/service business or customer service-related field
+ Experience using SAP, SBN, and/or ERP
+ Ability to handle multiple priorities and manage time in a deadline-driven environment
+ Excellent verbal and written communication
+ Strong organization skills, with a keen attention to detail
+ Ability to work in a deadline driven environment
+ Proven customer service and problem-solving skills
+ Background in accounting and inventory control
Stanley Black & Decker offers its employees a competitive salary and a comprehensive benefits plan that includes medical, dental, life, disability, 401k, Employee Stock Purchase Plan, vacation, paid holidays, and more! Only those candidates who are currently eligible to work in the US will be considered for the opportunity.
**Additional benefits offered:**
+ Generous employee referral bonus
+ Advancement opportunities
\#SEC
\#LI-RS1
SBDCSS
92170BR
**Function:**
Service/Install
**City:**
Baltimore
**FLSA (For US Only):**
Nonexempt
**Region:**
USA
**EEO Statement:**
All qualified applicants to Stanley Black & Decker are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran's status or any other protected characteristic.
**Featured Category on SBD Careers:**
Field Service
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Branch coordinator job description example 3
Apria Healthcare branch coordinator job description
**Categories:** Full-time
**Full/Part-time:** Full-time
**Compensation:** Commensurate with Experience
**Job Summary**
_Apria Healthcare's mission is to improve the quality of life for our patients at home. We are looking for empathetic, thoughtful and compassionate people, to meet the needs of our patients. Already an industry leader in healthcare services, we provide home respiratory services and select medical equipment to help our patients sleep better, breathe better, heal faster, and thrive longer._
**JOB SUMMARY**
This role is responsible for supporting daily operations of the local branch office and delivering customer happiness through effective communication, problem solving, and efficient processes.
**ESSENTIAL DUTIES AND RESPONSIBILITIES**
+ Answer incoming patient and referral source calls received at the local branch related to new orders, and ongoing patient service needs such as troubleshooting, order status and other general inquiries.
+ Complete outbound calls to patient and referral sources regarding order receipt confirmation, documentation requirements, insurance benefits, patient scheduling, order status and patient Wellness Calls.
+ Review incoming faxed orders and determine action to be taken.
+ Collaborate with back-office qualification teams to facilitate timely processing of orders.
+ Partners with Sales team to obtain complete and accurate documentation based on payor and other regulatory requirements.
+ Greets and supports walk in customers.
+ May assist with coordination of patient Positive Airway Pressure (PAP) classes, including assembly of paperwork instructions and other non-licensed activities as defined by policy.
+ May conduct downloads of recording devices such as apnea monitors, oximeters, CPAP devices, and other respiratory equipment as directed.
+ Handle requests for audit and documentation purposes.
+ Collect payment and billing information as needed.
+ Order inventory or office supplies.
+ Performs other duties as required.
**SUPERVISORY RESPONSIBILITIES**
+ **N/A**
**Minimum Required Qualifications**
**Education and/or Experience**
+ Education or experience equivalent to a high school diploma is required.
+ At least two years related experience in an office environment is preferred.
**Certificates, Licenses, Registrations or Professional Designations**
+ N/A
**SKILLS, KNOWLEDGE AND ABILITIES**
+ Good organizational skills.
+ Strong customer relations and problem-solving abilities.
+ Strong phone skills.
+ Strong interpersonal and teamwork skills.
+ Ability to multi-task effectively.
+ Ability to communicate effectively in person, on the phone and electronically.
+ If participating in coordination, delivery, function testing or downloads of respiratory equipment, all applicable competency testing must be completed prior to conducting those activities.
**Computer Skills**
+ Microsoft Office programs.
+ Basic printing/faxing/scanning.
**Language Skills**
+ English (reading, writing, verbal).
**Mathematical Skills**
+ Basic Math Skills
**PHYSICAL DEMANDS**
This is a stationary position that requires frequent sitting or standing, repetitive wrist motions, grasping, speaking, listening, close vision, color vision, and the ability to adjust focus. It also may require occasional lifting, carrying, walking, climbing, kneeling, bending/stooping, twisting, pulling/pushing, walking, bending, stooping, and reaching above the shoulder. This position also may require the occasional lifting of equipment up to 50 lbs.
**OTHER INFORMATION**
_The essential duties and responsibilities, physical requirements, and work environment described above are representative of those typically required for this position but may vary depending on staffing and business needs at specific locations. The inclusion or omission of a specific duty or physical requirement is, therefore, not determinative of whether that function is essential to a specific individual's position. Reasonable accommodations will be provided to assist or enable qualified individuals with disabilities to perform essential functions._
**Benefits**
**Comprehensive benefits package offered for eligible employees:**
+ Competitive salary
+ Ability to have early access to earned wages
+ Medical, Dental and Vision
+ Healthcare Flexible Spending Accounts and Healthcare Savings Accounts
+ Life, AD&D and Disability Insurance
+ Paid Time Off, including Vacation, Personal Time, Paid Sick Leave & Paid Holidays
+ 401K Savings Plan (available immediately)
+ Educational Assistance
+ Employee Referral Reward Program
+ Employee Discount Programs
+ Company Paid Employee Assistance Plan (available immediately)
+ We recognize our veterans by offering a company paid day off for Veterans Day
+ Career Advancement/ Development Opportunities
**Compensation**
+ Compensation is commensurate with experience
+ Annual compensation is based on a 40 hour week
**EEO Statement**
As an EOE/AA employer, Apria Healthcare is committed to providing all applicants and employees with equal access to employment opportunities, regardless of sex, race, age, color, national origin, disability, pregnancy, religion, genetic information, sexual orientation, transgender status, gender identity, marital status, veteran status, or any other characteristic protected by federal, state, or local law. **Apria Healthcare shall abide by the requirements of 41 CFR 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals on the basis of protected veteran status or disability, and require affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified protected veterans and individuals with disabilities. AA/EOE, M/F/Disability and Vet**
**Full/Part-time:** Full-time
**Compensation:** Commensurate with Experience
**Job Summary**
_Apria Healthcare's mission is to improve the quality of life for our patients at home. We are looking for empathetic, thoughtful and compassionate people, to meet the needs of our patients. Already an industry leader in healthcare services, we provide home respiratory services and select medical equipment to help our patients sleep better, breathe better, heal faster, and thrive longer._
**JOB SUMMARY**
This role is responsible for supporting daily operations of the local branch office and delivering customer happiness through effective communication, problem solving, and efficient processes.
**ESSENTIAL DUTIES AND RESPONSIBILITIES**
+ Answer incoming patient and referral source calls received at the local branch related to new orders, and ongoing patient service needs such as troubleshooting, order status and other general inquiries.
+ Complete outbound calls to patient and referral sources regarding order receipt confirmation, documentation requirements, insurance benefits, patient scheduling, order status and patient Wellness Calls.
+ Review incoming faxed orders and determine action to be taken.
+ Collaborate with back-office qualification teams to facilitate timely processing of orders.
+ Partners with Sales team to obtain complete and accurate documentation based on payor and other regulatory requirements.
+ Greets and supports walk in customers.
+ May assist with coordination of patient Positive Airway Pressure (PAP) classes, including assembly of paperwork instructions and other non-licensed activities as defined by policy.
+ May conduct downloads of recording devices such as apnea monitors, oximeters, CPAP devices, and other respiratory equipment as directed.
+ Handle requests for audit and documentation purposes.
+ Collect payment and billing information as needed.
+ Order inventory or office supplies.
+ Performs other duties as required.
**SUPERVISORY RESPONSIBILITIES**
+ **N/A**
**Minimum Required Qualifications**
**Education and/or Experience**
+ Education or experience equivalent to a high school diploma is required.
+ At least two years related experience in an office environment is preferred.
**Certificates, Licenses, Registrations or Professional Designations**
+ N/A
**SKILLS, KNOWLEDGE AND ABILITIES**
+ Good organizational skills.
+ Strong customer relations and problem-solving abilities.
+ Strong phone skills.
+ Strong interpersonal and teamwork skills.
+ Ability to multi-task effectively.
+ Ability to communicate effectively in person, on the phone and electronically.
+ If participating in coordination, delivery, function testing or downloads of respiratory equipment, all applicable competency testing must be completed prior to conducting those activities.
**Computer Skills**
+ Microsoft Office programs.
+ Basic printing/faxing/scanning.
**Language Skills**
+ English (reading, writing, verbal).
**Mathematical Skills**
+ Basic Math Skills
**PHYSICAL DEMANDS**
This is a stationary position that requires frequent sitting or standing, repetitive wrist motions, grasping, speaking, listening, close vision, color vision, and the ability to adjust focus. It also may require occasional lifting, carrying, walking, climbing, kneeling, bending/stooping, twisting, pulling/pushing, walking, bending, stooping, and reaching above the shoulder. This position also may require the occasional lifting of equipment up to 50 lbs.
**OTHER INFORMATION**
_The essential duties and responsibilities, physical requirements, and work environment described above are representative of those typically required for this position but may vary depending on staffing and business needs at specific locations. The inclusion or omission of a specific duty or physical requirement is, therefore, not determinative of whether that function is essential to a specific individual's position. Reasonable accommodations will be provided to assist or enable qualified individuals with disabilities to perform essential functions._
**Benefits**
**Comprehensive benefits package offered for eligible employees:**
+ Competitive salary
+ Ability to have early access to earned wages
+ Medical, Dental and Vision
+ Healthcare Flexible Spending Accounts and Healthcare Savings Accounts
+ Life, AD&D and Disability Insurance
+ Paid Time Off, including Vacation, Personal Time, Paid Sick Leave & Paid Holidays
+ 401K Savings Plan (available immediately)
+ Educational Assistance
+ Employee Referral Reward Program
+ Employee Discount Programs
+ Company Paid Employee Assistance Plan (available immediately)
+ We recognize our veterans by offering a company paid day off for Veterans Day
+ Career Advancement/ Development Opportunities
**Compensation**
+ Compensation is commensurate with experience
+ Annual compensation is based on a 40 hour week
**EEO Statement**
As an EOE/AA employer, Apria Healthcare is committed to providing all applicants and employees with equal access to employment opportunities, regardless of sex, race, age, color, national origin, disability, pregnancy, religion, genetic information, sexual orientation, transgender status, gender identity, marital status, veteran status, or any other characteristic protected by federal, state, or local law. **Apria Healthcare shall abide by the requirements of 41 CFR 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals on the basis of protected veteran status or disability, and require affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified protected veterans and individuals with disabilities. AA/EOE, M/F/Disability and Vet**
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Updated March 14, 2024
Updated March 14, 2024