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Branch director skills for your resume and career

Q: What skills stand out on Branch Director resumes?

A degree at a highly rated engineering school is always a plus. For example, the ECE dept at UMD has a good reputation among local employers as well as employers elsewhere, such as Silicon Valley. Many of our students go to companies in these areas, and so we have a reputation based on the quality of students that go out. I think employers know what they're getting. Beyond the school from which you receive your degree, your GPA is also important. How well you do in the program you come from is important, too, obviously. And employers also know about grade inflation or deflation at different schools, so they can calibrate any student's GPA against what experience they've had with previous students' records. Besides that, employers also look for experience outside of the degree program, so internships, research experiences, any significant project experience, etc., are also a real plus.

Updated January 8, 2025

6 min read

Quoted expert

Donald Yeung

Below we've compiled a list of the most critical branch director skills. We ranked the top skills for branch directors based on the percentage of resumes they appeared on. For example, 22.7% of branch director resumes contained home health as a skill. Continue reading to find out what skills a branch director needs to be successful in the workplace.

15 branch director skills for your resume and career

1. Home Health

Here's how branch directors use home health:

Provide continuous monitoring of federal regulatory compliance relating to home health and reimbursement issues.
Created and directed a peak performance team leading operations, sales growth and quality assurance for staffing and home health services.

2. Patients

Here's how branch directors use patients:

Coordinate patient services appropriate to the age of the patients serviced within the Agency and the community.
Work with Care Transition Coordinator (CTC) to enhance a seamless transition of patients to service.

3. Rehabilitation

Here's how branch directors use rehabilitation:

Maximized customer satisfaction in rehabilitation therapy.
Experience has included management in hospitals and skilled rehabilitation nursing care facilities, physician practice management and consulting.

4. Clinical Operations

Clinical operations caters to the administration of the drug development process by ensuring there is proper planning, appropriate conduct through the process, safety of patients and use of quality data. It also encompasses facilitating effective communication between the different study sites and sponsors of the drug process.

Here's how branch directors use clinical operations:

Manage Agency's clinical operations, services, personnel performance, and office management on an ongoing basis.
Direct all clinical and non clinical operations for Branch Office of Home Care.

5. Medicare

Medicare is a federal government insurance program that offers health care coverage to people who are 65 and above. In some cases, younger people with disabilities whose status is identified by the SSA can also avail the insurance program. Medicare covers the health expenses of people who are not able to afford it plus it protects the payee from rising health care costs.

Here's how branch directors use medicare:

Coordinate with Financial Service Unit on all accounts receivable and payer relations; maintained DSO <45 days for Medicare accounts.
Promote partnership with Network Team in developing and supporting the successful growth of the market's Medicare business.

6. Financial Management

Here's how branch directors use financial management:

Monitored financial management service delivery to ensure consistent, quality care delivered to 400+ Medicaid, managed care clients.
Coordinated daily operations of Houston/Beaumont offices, including financial management and contract negotiation with therapist and case management agencies.

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7. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how branch directors use payroll:

Developed in-house payroll system and processed bi-weekly payroll.
Aligned all daily functions including recruitment, training and development, payroll, orientation and performance management with office metrics.

8. Business Development

Business development is the ideas or initiatives that work to make business work better. Selling, advertising, product development, supply chain management, and vendor management are only a few of the divisions involved with it. There is still a lot of networking, negotiating, forming alliances, and trying to save money. The goals set for business development guide and coordinate with all of these various operations and sectors.

Here's how branch directors use business development:

Manage territory and perform new business development activities to maximize profitability, and develop/implement strategic marketing plans.
Worked closely with Business Development Officer to uncover opportunities and develop relationships through in-person calling efforts.

9. State Regulations

State regulations are the rules made by the state authorities under a specific Act. When a government intervenes in the private market to implements policies, they are known as state regulations. These policies help in achieving the economic, political, and social targets which might not be able to achieve otherwise.

Here's how branch directors use state regulations:

Monitored all staff to ensure compliance in company policies and state regulations maintaining confidentiality of all client and employee information.
Ensured staff certification and branch compliance with state regulations as it pertains to childcare learning centers in Mississippi.

10. Service Delivery

Service delivery means, having any contact with the public administration during which customers including citizens, residents, or firms, require or give data, handle their problems and perform their duties.

Here's how branch directors use service delivery:

Monitor and evaluate effectiveness of service delivery and coordination to maintain compliance with federal and local governing bodies.
Developed, maintained, and modeled collaborative relationships with community agencies in service delivery area.

11. Program Development

Program development refers to a road for developers to guide them on creating and developing viable community programs. Since it provides an action plan for the project, it is a continuous process that only ends with the program's full implementation.

Here's how branch directors use program development:

Assess program development and provide leadership in service expansion opportunities.
Developed staff skills in program development and implementation, outcome management fundraising, and membership development.

12. Oversight

Having oversight of someone means to monitor a process or a situation. If someone has oversight of something, they are responsible for the completion of the project. Oversight is usually given to experts as they monitor their juniors or newbies as they go through a project.

Here's how branch directors use oversight:

Provided direction and oversight for daily operations.
Improved daily management and assisted with associate oversight through implementation of processes and tracking forms for sales team and recruiters.

13. Healthcare

Healthcare is the maintenance or improvement of a person's health by the diagnosis and treatment of a person's injury, illness, or any other disease. Healthcare is a basic necessity of human life and is the responsibility of the country's government to ensure that each person gets healthcare. Providing healthcare is the job of certified health professionals that includes doctors, surgeons, nurses, and other physicians. Pharmaceutical companies, hospitals, dentistry, therapy, and health training all come under healthcare. Healthcare plays a vital role in the country's economy and its development.

Here's how branch directors use healthcare:

Established relationships and memberships in many healthcare organizations including MGMA and Physicians Alliance.
Managed Southeast territory spanning all of SC and Savannah and Augusta, Ga. areas for healthcare professionals to staff their facilities.

14. PT

PT which stands for Prothrombin Time is a test to evaluate the body's ability to properly form blood clots using one's blood sample. PT results are used to calculate the International Normalized Ratio (INR) which detects the effectiveness of blood-thinning medications like Warfarin taken by patients that have blood-clotting disorders.

Here's how branch directors use pt:

Supervised staff, ensured quality of pt care as well as ensuring that all policies and procedures were followed.
Scheduled pt visits in accordance with the POC as directed per the physician.

15. Staff Development

Here's how branch directors use staff development:

Developed and executed a strategic annual business plan to meet revenue, profit, forecast, operation and staff development objectives.
Monitor performance to ensure quality, business integrity and accuracy, and make provisions for ongoing staff development.

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What skills stand out on branch director resumes?

Donald Yeung

Professor and Associate Chair for Undergraduate Education, Affiliate Professor, Computer Science Department, University of Maryland - College Park

A degree at a highly rated engineering school is always a plus. For example, the ECE dept at UMD has a good reputation among local employers as well as employers elsewhere, such as Silicon Valley. Many of our students go to companies in these areas, and so we have a reputation based on the quality of students that go out. I think employers know what they're getting. Beyond the school from which you receive your degree, your GPA is also important. How well you do in the program you come from is important, too, obviously. And employers also know about grade inflation or deflation at different schools, so they can calibrate any student's GPA against what experience they've had with previous students' records. Besides that, employers also look for experience outside of the degree program, so internships, research experiences, any significant project experience, etc., are also a real plus.

Do you want to know more?

List of branch director skills to add to your resume

The most important skills for a branch director resume and required skills for a branch director to have include:

Home Health
Patients
Rehabilitation
Clinical Operations
Medicare
Financial Management
Payroll
Business Development
State Regulations
Service Delivery
Program Development
Oversight
Healthcare
PT
Staff Development
Staff Education

Performance Evaluations
Staff Training
Strategic Plan
Community Relations
Medicaid
Human Resources
Federal Regulations
Quality Patient Care
Quality Service
Direct Reports
Administrative Leadership
Branch Management
Direct Supervision
Business Plan
State Agencies
QA

Risk Management
Community Events
Operational Costs
Regulatory Compliance
Disciplinary Actions
Patient Census
CMS
Gross Profit
IV
Client Relationships
Office Operations
Chart Audits
Clinical Support
JCAHO
Financial Reports
Building Relationships

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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