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Branch manager jobs in Connecticut

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  • Operations Manager - PCaaS Leader

    Hcltech

    Branch manager job in Hartford, CT

    We are seeking a dynamic and experienced PCaaS Leader to head PCAAS operations. In this leadership role, he will be responsible for designing, managing, and scaling PCaaS offerings for clients, ensuring operational excellence, client satisfaction, and strategic growth of the service line. Key Responsibilities: Own the complete lifecycle of PCaaS services: strategy, operations, delivery, and continuous improvement. Lead a team responsible for deployment, management, support, and refresh of end-user devices. Develop PCaaS solutions and customize offerings to meet diverse client needs. Establish and monitor KPIs, SLAs, and service metrics to ensure service quality and efficiency. Manage relationships with hardware vendors and leasing partners. Drive automation, process optimization, and compliance across PCaaS services. Collaborate with sales and account management teams to support PCaaS presales, RFP responses, and client presentations. Ensure security, compliance, and asset management best practices are embedded into all services. Budget planning, P&L management, and cost optimization for the PCaaS portfolio. Act as the escalation point for operational issues and major incidents. Stay current with industry trends, emerging technologies, and service innovation opportunities. Required Skills and Experience: 8-14 years of experience in IT infrastructure management, device lifecycle management, or end-user computing services. 5+ years of proven leadership experience managing large-scale PCaaS or DaaS programs. Expertise in endpoint management tools (Intune, SCCM, JAMF) and automation workflows. Strong vendor management experience with OEMs and service partners. Deep understanding of IT asset management, security compliance, and ITIL processes. Proven experience managing budgets, financial forecasting, and service profitability. Preferred Qualifications: Bachelor's degree in information technology, or related field. ITIL v4 Certification; PMP or other project management certifications preferred. Certifications in endpoint management technologies (Microsoft, JAMF, VMware Workspace ONE). Strategic thinking with strong operational execution skills. Excellent client-facing communication and stakeholder management. Strong leadership, mentoring, and team-building abilities. Ability to work in a fast-paced, evolving environment with tight deadlines Disclaimer HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to ****************** for investigation. Compensation and Benefits A candidate's pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year
    $80k-127k yearly est. 18h ago
  • APP - Cardiac ICU - Nights

    Yale New Haven Health 4.1company rating

    Branch manager job in New Haven, CT

    APP Cardiac ICU Nights Scheduled Hours: 40 Position Type: Full-Time - Nights EMR System: Epic Why Choose Yale New Haven Health? Excellent work environment -Keeping the patient at the center of everything we do, we focus on improving clinical care, outcomes, patient satisfaction, safety, value, clinical research, and education. Our efforts reach beyond the walls of our hospitals to care for our communities, too. Career Advancement "- Unlock your potential and embrace exciting opportunities for professional growth and career advancement within our esteemed healthcare system. Relocation Assistance "- We recognize how vital a smooth transition is, and with our relocation assistance , your journey can be seamless. Benefits: "- Competitive salary, comprehensive health, dental, and vision insurance. Pension plan matched tax-sheltered annuity plan and Roth contributions -tuition assistance effective day one. Generous PTO program, loan forgiveness program. Employment Perks "- Employee wellness initiatives and support programs. Professional development and continuing education opportunities . "Yale New Haven Health includes Yale New Haven, Bridgeport, Greenwich, Lawrence + Memorial, and Westerly hospitals; several specialty networks; and Northeast Medical Group, a physician-led multi-specialty group with over 1,000 physician s . Intriguing cities with something for everyone, whether you love arts, history, parks or delicious food. Responsibilities As a valued member of our team, you will: Provide assessment, triage, and therapeutic management of patient/family needs throughout the process as an integral part of an interdisciplinary team. W ork in collaboration with the attending supervising/collaborating physician(s) in accordance with state law and hospital regulations, hospital policy, protocols , and clinical pathways, and may provide autonomous team-based care. Obtain medical histories, performs physical examinations, reviews/orders diagnostic/therapeutic tests and radiologic results, formulates and manages patient treatment plans. The APP will educate patients and families on care and available resources, in collaboration with the interdisciplinary team . This includes admitting instructions, treatment plans, potential side effects, and discharge plans. The APP , as part of a inter disciplinary team, provides psychosocial support to patients, their family members, and significant others in a caring, ethical, and professional manner. Qualifications EDUCATION Graduate from an accredited Nurse Practitioner or an accredited Physician Assistant Program. EXPERIENCE Critical care experience preferred Would consider motivated new graduates with appropriate exposure and preparation Active, unrestricted CT medical license or in process of obtaining ACLS/BLS (as required ) Certification DEA License Additional Information To learn more, please email or schedule a time to speak with our Recruiter: Chris DeRamcy at" ********************** . ""You can also use the booking feature below to schedule a phone conversation: " Book time with DeRamcy, Chris: 15 minutes meeting EEO/AA/Disability/Veteran YNHHS Requisition ID 140442
    $39k-49k yearly est. 3d ago
  • Industrial Asset Manager

    Keller Augusta

    Branch manager job in Darien, CT

    Our client is a privately held commercial real estate investment and development firm specializing in the acquisition, development, and management of high-quality real estate assets across the United States. They have a diverse portfolio including stabilized income-producing properties as well as ground-up developments across multiple asset classes, including office, industrial, multifamily, retail, and mixed-use. The firm's mission is to create long-term value through disciplined investment, hands-on asset management, and strategic development execution. The firm is team-oriented, entrepreneurial organization that blends institutional discipline with the agility of a boutique platform. Position Overview: The Asset Manager will play a key role in overseeing the performance and execution of both stabilized assets and development projects within the firm's growing portfolio. This position requires a unique blend of financial acumen, operational oversight, and project management skills to ensure assets and developments achieve targeted returns and strategic objectives. The current investment portfolio is heavily weighted to industrial at this time but can shift into various asset classes based on market dynamics and given flexibility to invest across all asset types and all markets. The ideal candidate brings experience managing commercial real estate assets throughout the investment lifecycle - from acquisition and construction through stabilization and disposition - and can collaborate effectively across internal teams and external partners Responsibilities: Asset Strategy & Performance Execute business plans for each asset, including operational strategies, leasing initiatives, and capital projects. Monitor and report on asset performance versus budget, pro forma, and key financial KPIs (e.g., NOI, IRR, cash-on-cash). Identify and implement value-enhancing opportunities including rent growth, expense reduction, or redevelopment potential. Lead quarterly and annual asset reviews, including internal and investor reporting. Evaluate refinancing, recapitalization, and disposition opportunities. Renovation Oversight Track and lead project progress from permitting through completion and stabilization. Monitor construction budgets, schedules, and cost-to-complete projections to ensure renovation, LL make-ready and tenant improvement projects remain on time and within budget. Evaluate lease-up and absorption projections; coordinate with leasing and marketing teams on strategy execution. Participate in draw reviews, loan compliance, and investor reporting for active renovations as it relates to lender earnout funds. Leasing & Tenant Relations Partner with internal and external leasing teams to manage lease-up, renewals, and expansions. Negotiate lease terms in coordination with legal and leasing teams to maximize returns while meeting market conditions. Analyze lease structures, market comps, and tenant mix to maximize long-term asset value. Conduct market research to support asset strategy and acquisition underwriting. Provide input on new acquisitions and development opportunities, including due diligence and pro forma modeling. Build and maintain strong relationships with tenants and address tenant concerns efficiently. Capital Planning & Project Oversight Develop and manage capital expenditure budgets for maintenance, upgrades, and tenant improvements of existing assets. Oversee execution of capital projects, ensuring they are completed on time and within budget. Financial Management & Reporting Prepare and present asset-level financial reports to senior management and investors. Review monthly operating reports, conduct variance analysis, and ensure data accuracy. Support annual budgeting and reforecasting processes for the assigned portfolio. Contribute to hold/sell analyses and support transaction execution processes. Maintain and update valuation models. Compliance & Risk Mitigation Ensure compliance with lease agreements, regulatory requirements, and company policies. Collaborate with property managers to manage risk, insurance claims, and environmental compliance. Collaboration & Team Leadership Work closely with the acquisitions, property management, and accounting teams to ensure strategic alignment across projects. Lead cross-functional review meetings for active assets and developments. Mentor junior analysts and contribute to building scalable asset management systems and reporting frameworks, including building out the Asset Management team as the firm continues to grow. Qualifications: Bachelor's degree in Real Estate, Finance, Business, or related field 4-7 years of experience in commercial real estate, with at least 3+ years focused on acquisitions or asset management. Strong understanding of commercial real estate markets, tenant needs (e.g., warehousing, logistics, last-mile, office, residential), and facility requirements is a plus. Proficient in financial modeling and valuation tools (Excel, Argus), and property management systems is a plus (e.g., Yardi, MRI). Strong leadership and interpersonal skills; ability to influence and manage multiple stakeholders. Excellent organizational and time-management skills with a proactive, entrepreneurial, results-driven mindset. Travel involved to cover assets, site visits and meetings with tenants, regional staff, investors, etc. Preferred Experience: Experience managing single-tenant and multi-tenant industrial assets or complex commercial real estate investments, including light industrial, distribution centers, small bay or logistics facilities or office, retail and multifamily assets. Experience working with institutional investors or within a REIT or private equity real estate platform, and comfort communicating with pension fund investors, lenders and senior stakeholders. Compensation & Benefits: Competitive base salary and performance-based bonus Comprehensive health, dental, and vision coverage 401(k) plan with 4.0% company match Generous PTO and paid holidays Professional development and training support
    $77k-117k yearly est. 3d ago
  • Assistant Store Manager

    Macy's 4.5company rating

    Branch manager job in Farmington, CT

    Director, In Store Farmington, CT, United States Full time Schedule $100,800- $168,000 Annually* * based on job, location, and schedule Job Description Be part of an amazing story Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work. Job Overview The Director, In Store, leads a team of People Leaders and drives strategy to achieve sales with a focus on the Macy's customer. All activities related to presenting a clean, neat, and organized shopping environment for customers fall under their leadership and direction. They lead initiatives and efforts to increase customer loyalty while delivering on Macy's standards for customer service. Through training, coaching, and development, the Director ensures that a team of People Leaders and Colleagues grows and excels. They perform other duties as assigned and report to the Store Manager, serving as a developmental step to that role. What You Will Do Lead a team of People Leaders, including Sales and Customer Service Managers, Omnichannel Operations Managers, and Merchandise Execution Managers Coach, train, teach, and develop skills and strategies to drive customer experience, selling, and operational processes Analyze the store's business to strategize and deliver results; implement action plans to address deficient business areas and highlight growth opportunities Drive and exceed sales goals by leading Macy's initiatives through coaching, feedback, and recognition, while optimizing productivity and efficiency Develop strategies and plan/execute workload for pricing, signing, visual execution, merchandise execution, and event execution Drive profit results by planning and executing workload for product movement logistics, fulfillment, and back-of-house activities Lead the customer service culture in the store. Ensure Colleagues engage with customers and provide a friendly and easy-to-shop environment Review Sales, Customer Experience, and Star Rewards results to strategize actions for continuous improvement Drive Customer Experience KPIs, such as Omni Customer Experience scores and Omni demand metrics Review and utilize data to recognize People Leaders and Colleagues; develop and communicate strategies to improve results Work with Sales and Customer Service Managers to build client relationships between Macy's Stylists and customers through MyClient and other customer acquisition initiatives Strategize, plan, and execute events and community outreach. Ensure proper execution through Sales and Customer Experience Managers Develop People Leader and Hourly Colleague talent. Address performance issues promptly Conduct ongoing Talent Analysis of Colleagues and establish career progression plans for key players to retain top talent and reduce turnover Actively participate in the recruitment process and fill open Executive positions, prioritizing internal movement, Commission, and High-Level Selling areas Interview, hire, train, direct, manage, coach, develop, coordinate, evaluate, and discipline direct and indirect reports Establish strategies for work; provide insight and decision support Direct and manage the team to meet or exceed performance and behavioral expectations Address complaints and resolve problems with colleagues Ensure effective sales floor coverage through the development of workforce solutions and lead selling initiatives throughout the store as needed Establish a high level of shortage awareness and effectiveness; ensure that all policies and procedures are implemented Perform other duties as assigned Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities Maintain regular, dependable attendance and punctuality In addition to the essential duties mentioned above, other duties may be assigned Skills You Will Need Leadership: Strong leadership skills to manage and develop a team of People Leaders and ensure effective customer experience and operational processes Strategic Thinking: Analytical abilities to assess business performance, identify deficiencies, and implement strategic action plans Customer Service Excellence: Expertise in leading a customer-focused culture, ensuring high levels of customer engagement and satisfaction Data Utilization and KPI Management: Skill in analyzing data to improve performance metrics and drive customer experience KPIs Talent Development and Recruitment: Capability to develop and retain top talent, address performance issues, and actively participate in recruitment processes Operational Excellence: Ensure effective sales floor coverage and maintain high standards of operational efficiency and policy compliance Communication and Interpersonal Skills: Excellent written and verbal communication skills, with the ability to present information clearly and collaborate effectively Technical Proficiency: Proficiency in basic math functions and working knowledge of Microsoft Office applications and RF equipment Organizational and Time Management: Highly organized with strong prioritization, time management skills, and the ability to handle multiple tasks simultaneously Who You Are Candidates with a bachelor's degree or equivalent work experience in a related field are encouraged to apply. 7+ years of retail management experience developing leaders in a department or specialty store This position requires heavy lifting, constant moving, standing, and reaching with arms and hands Involves standing for at least two consecutive hours, lifting at least 30 lbs. stooping, kneeling, crouching, and climbing ladders May involve reaching above eye level Requires close vision, color vision, depth perception, and focus adjustment Able to work a flexible schedule, including days, evenings, weekends, and holidays, based on department and company needs What We Can Offer You Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities. Some additional benefits we offer include: Merchandise discounts Performance-based incentives Annual merit review Employee Assistance Program with mental health counseling and legal/financial advice Tuition reimbursement
    $36k-43k yearly est. 3d ago
  • Store Manager

    Mango 3.4company rating

    Branch manager job in Norwalk, CT

    At MANGO we inspire and we unite through our passion for style and culture. We are present in more than 115 countries and our online presence extends to more than 110 countries. Our team is made up of people of 112 nationalities and 78% of them are women. MANGO will be opening a new location at the SoNo Collection, in Norwalk, Connecticut in October 2025, and we are currently recruiting for a FULL TIME STORE MANAGER to join our team! WHAT WOULD YOUR DAY TO DAY BE LIKE AT MANGO? Reporting to the District Manager you will be responsible for the general running of your store. You will ensure that sales targets are exceeded, customer service is at its highest level and the store image is impeccable. You will be responsible for leading and motivating your team and maintaining an atmosphere that is always active and pleasant. Key Responsibilities: To ensure an excellent level of customer service is provided in the store To plan, apply and monitor the required measures in order to reach and exceed sales targets To analyze and review management indicators and costs in order to improve them To ensure and collaborate in the implementation of merchandising standards and optimize selling space in order to obtain maximum profitability To be familiar with the collection, and control and manage the stock to maximize sales To act as a role model and promote effective communication within the team To recruit, train and ensure the seamless integration of the new employees To lead and motivate the team, ensuring the development of staff potential To plan, organize, prioritize and distribute tasks, optimizing resources and minimizing costs To ensure the optimal management of personnel administration duties We are looking for an individual with relevant experience in managing a dynamic store within the fashion retail industry. You should be self-motivated, inspire your team to work well as a team leading by example and deliver outstanding results. You should have a proven ability to maximize profitability. Sales-oriented, organized and tenacious, you are a problem solver, able to work well under pressure and adapt to changes. If you like sharing responsibility, developing both professionally and personally, and want to grow in a dynamic fashion retail company in full expansion, then this is your opportunity! Apply now and start a long and successful career within MANGO. What makes us special? As a member of the Mango team, you'll get a 40% discount on all our lines, so that you'll always be wearing the latest! Insurance Benefit: You only pay a % of the value! 401(K) Pension Plan Holidays + Wellness Days Vacation Days Commuter Benefits Pet Insurance Bonus and/or Commission paid monthly At Mango, we invest in your personal and professional development. Access a wide range of training courses, personalized mentoring, continuous development programs and internal promotion opportunities that will drive you toward success. Think big! Mango offers you international opportunities in over 115 markets for you to broaden your horizons and grow with us globally. You got it? We like you!
    $31k-56k yearly est. 2d ago
  • Store Manager

    Petco 4.1company rating

    Branch manager job in Bridgeport, CT

    Create a healthier, brighter future for pets, pet parents and people! If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you. Our core values capture that spirit as we work to improve lives by doing what's right for pets, people and our planet. We love all pets like our own We're the future of the pet industry We're here to improve lives We drive outstanding results together We're welcome as we are Petco is a category-defining health and wellness company focused on improving the lives of pets, pet parents and Petco partners. We are 29,000 strong and operate 1,500+ pet care centers in the U.S., Mexico and Puerto Rico, including 250+ Vetco Total Care hospitals, hundreds of preventive care clinics and eight distribution centers. We're focused on purpose-driven work, and strongly believe what's good for pets, people and our planet is good for Petco. Position Overview The General Manager is responsible for leading through Petco's vision of “Healthier Pets. Happier People. Better World.” in order to develop a high-performing team that consistently delivers top-line sales growth while maintaining a focus on the welfare, health, and proper care of all animals. The GM leads a team Pet Care Center managers, leaders and partners and is accountable for all aspects of managing a single Pet Care Center. The General Manager drives their business through a focus on people (talent acquisition, training, and development), performance (guest service, sales, and expense control), and process (standard operating procedures and policies), which will result in overall profitability. This position requires a passion for pets, ability to inspire and lead a team, focus on process excellence, a drive for results. Position Responsibilities The GM regularly exercises discretion and independent judgment as they execute all Pet Care Center activity to create the best possible partner, guest, and pet experience. As a leader of people & pet care, the GM should execute all tasks skillfully and consistently. To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions. People Build a team that embodies the Petco brand by delivering exceptional service and driving guest loyalty. Attract, hire, and retain a diverse team of top talent. Train, coach, and develop leaders and hourly Pet Care Center partners in all areas and functions required to run the store efficiently and to Petco standards, including the effective rollout selling models. Create a professional environment that inspires and encourages the growth and engagement of partners. Lead and implement a positive culture of teamwork, inclusion and collaborate by working alongside the team, establishing priorities, and provide clear direction. Ensure quick and courteous service to all Petco guests by helping partners determine the guest's needs and by sharing product knowledge with partners to enable them to suggest the appropriate solutions to meet the customer's needs. Responsible for all partner performance management in the Pet Care Center. Demonstrate and support a continuous improvement and growth mindset. Performance Meet or exceed goals related to totals Pet Care Center sales, profitability, and operational excellence. Schedule and adjust labor hours & payroll to maximize productivity, achieve sales & payroll goals, and complete workload. Review and interpret financial and operational reporting regularly, including Pet Care Center visits and audit results. Identify underperforming metrics and develop strategies that leverage Petco programs, tools, and resources to improve and grow the business. Market the Pet Care Center and its products, oversee planning of on site and community events, such as adoptions, school visits and other local promotions and animal-welfare events. Process Ensures the proper health, appearance, welfare, and proper handling of all animals. Ensures merchandise is properly priced, displayed and stocked according to inventory levels appropriate for the store; make merchandising decisions with consideration of visual standards, special ad set-up and monthly ad planner guidelines, adjusting these as necessary to best implement in each individual store. Completes and submits accounting, inventory management and payroll paperwork in a timely manner; ensures all expenses are maintained within budgeted levels. Maintains the Pet Care Center's appearance adheres to Petco operational standards and safety procedures. Protect Petco pets & merchandise and minimize loss by ensuring all Pet Care Center standards and operating procedures are met, including workplace safety, inventory control, and loss prevention. Ensures Pet Care Center is opened/closed in accordance with policies and procedures, especially those relating to safety and security. Responsible to maintain the Pet Care Center's professional image, appearance, and cleanliness. Other Essential Duties MODEL INSPIRING LEADERSHIP. Model leadership and selling behaviors to Pet Care Center partners and associates. Provide proactive leadership to maintain a positive business climate that motivates Pet Care Center teams in alignment with our company goals. Serve as an effective advocate for change and growth. PROMOTE SAFETY. Ensure Petco policies, procedures and safety standards are closely observed and executed, and all new policies and procedures are properly implemented in the Pet Care Center. Bottom line, the safety of partners, guests and pets is our #1 priority. FOSTER A COLLABORATIVE CULTURE. Establish and promote a culture that encourages partners to seek and formulate ideas and opportunities that increase efficiency and that improve guest engagement, guest satisfaction and company image. Ensure a culture that values and promotes teamwork. PRIORITIZE TALENT DEVELOPMENT. Ensure a strong talent bench with partners who can successfully execute the company's plans, meet objectives, and manage an engaged workforce. Ensure continuation of excellence in Petco's partners through developmental programs and leadership opportunities. Actively pursue the development of bench strength through internal training and external recruitment. ENGAGE AND BE PRESENT. Represent Petco's brand and image at a high level through strong culture and positive leadership. Lead our team in a way that is committed to high standards within a fun working environment. Education and Experience In addition to a high school diploma or its equivalent (GED), an applicant must be able to demonstrate proficiency in the areas of basic business & finance acumen, analysis and problem-solving skills, and high focus on people development & guest service. Excellence in communication and computer skills are also required. Three or more years of management experience or the equivalent is required, while previous retail management experience is preferred. A working knowledge of general business practices is highly desirable, as are strong organizational skills. A qualified applicant will possess an aptitude for demonstrating strong customer service and the ability to instruct others. In addition to having a professional appearance and demeanor, the applicant must also demonstrate a keen and genuine interest in all kinds of animals. Must be licensed to operate a motor vehicle. Completion of specific PETCO Management Achievement Program Modules as well as internal management roles may be required for internal candidates. Supervisory Responsibility The General Manager directly supervises a team of leaders and is responsible for all Pet Care Center partners including services. Work Environment The majority of job duties are conducted indoors, although occasional merchandise stocking, customer carry-outs, and bank deposits will require that an employee leave the Pet Care Center briefly. Because this position requires bending, kneeling, moving merchandise (up to 50 pounds, as necessary) and standing for long periods of time, there may be risk of injury resulting from failure to follow safety precautions and procedures. A limited amount of travel will be required. Contacts This position has continuous contact with the general public at the Pet Care Center and at Pet Care Center -related events, and regular contact and exchange of information with other departments in the field, Distribution Centers, and at the Support Centers. Contact outside of PETCO may be required in order to coordinate merchandise returns, ordering parts, Pet Care Center repairs, coordination of vaccination clinics, Pet Care Center events, vendor meetings, etc. For a more detailed overview of Petco Total Rewards, including health and financial benefits, 401K, incentives, and PTO - see ********************************************
    $35k-53k yearly est. 3d ago
  • District Manager - New England & Capital District

    Aldi 4.3company rating

    Branch manager job in South Windsor, CT

    Elevate your leadership, responsibility and results-driven mindset to new heights with ALDI. After 44-weeks of training, District Managers take on the multi-million dollar responsibility of overseeing the operations of up to six stores. As a key member of our leadership team, you'll collaborate closely with store management to deliver exceptional customer service, achieve operational excellence and drive impressive sales growth. With ambitious plans to add 800 new stores by 2028, ALDI will provide you with the professional development and advancement opportunities you've been looking for. Roles within this division cover these areas: Connecticut, Massachusetts, New Hampshire, Rhode Island, Vermont, New York City, Southern & Eastern New York Click here to view our divisional map Position Type: Full-Time Starting Salary $105,000 Signing Bonus: $5,000 Salary Increases: Year 2 $120,000 | Year 3 - $125,000 | Year 4 - $135,000 Duties and Responsibilities: Must be able to perform duties with or without reasonable accommodation. * Consistently demonstrate the Mindsets, ALDI Acts Competencies and Professional Skills (M.A.P.) as outlined for the role. * Assesses, establishes, and implements appropriate store staffing levels with input from direct reports. * Works with direct reports to develop and implement action plans that will improve operating results. * Ensures adherence to company merchandising plans. * Plans and conducts regularly scheduled meetings with direct reports. * Assures the training, development, and performance of their team's staff to retain a motivated, professional workforce that achieves their career objectives. * Recruits and recommends qualified employees for their team's staff positions. * Approves all time-off requests for direct reports. * Establishes and communicates job responsibilities and performance expectations to their team to assure mutual understanding of desired results; resolves internal or external barriers that prohibit successful goal achievement. * Understands the overarching company strategy, as well as communicates and models the core values, of the organization to create a sense of teamwork and membership among employees. * Reviews and analyzes the competitive pricing within the district and keeps leadership informed of ALDI's competitive pricing position. * Provides product feedback to leadership, including making recommendations regarding new items to carry or those that should be discontinued. * Coordinates with direct reports in the recruitment and interviewing of applicants. * Confers with direct reports regarding the advancement of store personnel and when considering the discharge or discipline of store personnel. * Supports direct reports in conducting store meetings. * Consults with leadership on the development of their team's strategy. * Advises leadership to source external vendors for applicable services when appropriate. * Liaises with regions to ensure timely and efficient communication flow. * Consults with the business to effectively design and streamline applicable processes within the organization. * Keeps up-to-date on external best practices and relevant changes to their field/area; communicates updates to leadership. * Ensures that store personnel comply with the company's customer satisfaction guidelines. * Oversees and manages the appropriate resolution of operational customer concerns by store management. * Ensures that store management monitors store conditions, equipment, and employee performance to maintain a safe environment for employees, customers, and vendors. * Oversees and manages stores' compliance with established policies and procedures within the district, as well as applicable federal, state, and local regulations. * Oversees and manages the achievement of store payroll budgets and total loss results; ensures that results achieved are within district budget. * Review and analyzes store personnel's adherence to inventory procedures, product handling guidelines, and cash control policies and procedures to minimize losses. * Conducts store inventory counts and cash audits according to guidelines. * Manages their team by driving projects and tasks to completion through effective prioritization, work planning, resource allocation, and cross-functional collaboration. * Identifies cost-saving opportunities and potential process improvements. * Serves as the primary link between their team's staff and leadership to assure understanding of company goals, objectives, and opportunities for improvement. * Other duties as assigned. Education and Experience: * Bachelor's Degree in Business or related field. Job Qualifications: Knowledge/Skills/Abilities * Develops rapport, trust, and open communication that enhances the growth and job performance of direct reports. * Works cooperatively and collaboratively within a group. * Ability to facilitate group involvement when conducting meetings. * Develops and maintains positive relationships with internal and external parties. * Negotiation skills. * Conflict management skills. * Ability to interpret and apply company policies and procedures. * Knowledge of the products and services of the company. * Problem-solving skills. * Excellent verbal and written communication skills. * Prepares written materials to meet purpose and audience. * Ability to stay organized and multi-task in a professional and efficient manner. * Gives attention to detail and follow instructions. * Establishes goals and works toward achievement. * Knowledge of human resource management and the ability to manage store personnel relating to recruitment, selection, training, development, motivation, retention, and separation. Travel: * Daily. * Local. * Company Car.
    $105k yearly 60d+ ago
  • Regional Manager

    Apex Water + Process

    Branch manager job in Hartford, CT

    Regional Manager - Industrial Water Treatment WHY APEX WATER AND PROCESS INC.? Apex Water and Process is a trusted leader in water and process management, delivering integrated solutions of chemistry, equipment, automation and services?to help industries reduce costs, maximize efficiency, stay compliant, and optimize sustainability. We simplify water and process challenges for customers with expert support, seamless solutions, and fast problem-solving, so they can focus on running safe, efficient, and sustainable operations. We're a fast-growing company with a vibrant, team-oriented culture, committed to delivering exceptional customer service and fostering long-term partnerships. At Apex, you'll find ample opportunities for professional growth and development in a supportive environment. Plus, we offer a robust benefits package, and as a new full-time team member, you'll start accruing paid time off from day one! Don't miss out - apply today and start your journey with Team Apex! JOB SUMMARY The primary function of the Regional Manager is to develop, mentor, and lead a field sales team, while maintaining and expanding the Company's business base by maximizing the profitability of assigned customer accounts and soliciting new business! The Regional Manager will use their sales expertise and technical knowledge about the water treatment industry to recommend and apply basic water treatment applications and solutions, as well as communicate program results to Company leadership and customers. ESSENTIAL JOB RESPONSIBILITIES: Lead business development activities in assigned geographic area Develop a comprehensive business plan and sales strategy for the region that ensures attainment of Company sales goals and profitability Sell and service key accounts, along with providing support for the region in key accounts Leverage the Company's extensive resources and continuous training programs to drive organizational growth and create long-term value Be responsible for the training, development, performance and leadership of a field sales team Prepare action plans for individuals, as well as teams, for effective sales campaigns Conduct one-on-one reviews with all direct reports on a regular basis to build more effective communication, understand training and development needs, and offer guidance and recommendations to enhance sales effectiveness and overall performance Conduct quarterly coaching trips with direct reports to help them with professional development and achievement of individual and team goals Assist in the development and implementation of marketing plans as needed Provide timely feedback to senior management regarding performance Maintain accurate records of all pricing, sales, and reports submitted by direct reports Conduct and support RFP responses and assist direct reports in preparation of proposals and presentations Review and monitor team members' expenses to ensure adherence to Company policy Adhere to all Company policies, procedures and business ethics codes and ensure that they are communicated and implemented within the team Adhere to and support all safety policies and guidelines Perform other duties as assigned REQUIRED QUALIFICATIONS: High school diploma or equivalent Ten (10) years of experience in industrial water treatment technical sales and service Five (5) years of leadership experience with a passion for mentoring and developing field sales and service teams Working knowledge of cooling tower systems, steam generation, chilled/hot/process water closed-loop systems Strong technical knowledge of water treatment equipment, including reverse osmosis, softeners, clarifiers, chemical feed systems, deionization units, and related technologies Proven history of achieving and exceeding sales goals Strong verbal and written communication skills Knowledge of Microsoft Word, Excel and PowerPoint and ability to learn internal business systems Mechanical/technical aptitude Ability to understand and learn technical properties and functionality of product portfolio Ability to work independently and without supervision and effectively plan, organize and execute own activities Ability and willingness to physically provide service at customer facilities within a wide range of environments Valid driver's license and adherence to Company standards for operating motor vehicle? Willingness to attend all of the Company's required safety trainings Ability and willingness to be away from home for overnight travel 5-7 nights/month PREFERRED QUALIFICATIONS: Bachelor's degree in Chemistry, Chemical Engineering, or related field Apex Water and Process Inc. ( **************** ) is a comprehensive provider of water and process solutions, as well as fabrication for industrial and agricultural markets with enterprise-level partnerships and customer service. As a vertically integrated parent company to six outstanding regional brands, Apex is uniquely positioned to meet all our clients' fabrication, chemical, equipment, engineering and service needs efficiently and effectively. We are a fast-growing, dynamic company with a strong, supportive culture that offers many opportunities for career development and advancement. We are always looking for passionate, dedicated individuals to join our team to help us continue to strive for excellence as we provide valuable, innovative and sustainable solutions for our customers! An offer of employment at Apex Water and Process is subject to a pre-employment background check, physical and drug screen. Apex is an equal opportunity employer and prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law.
    $93k-159k yearly est. 60d ago
  • Branch Manager, Westport, MA

    Banco Santander Brazil 4.4company rating

    Branch manager job in Westport, CT

    Country: United States of America Your Journey Starts Here: Santander is a global leader and innovator in the financial services industry. We believe that our employees are our greatest asset. Our focus is on fostering an enriching journey that empowers you to explore diverse career opportunities while nurturing your personal growth. We are committed to creating an environment where continuous learning and development are prioritized, enabling you to thrive both professionally and personally. Here, you will find ample opportunities to connect and collaborate with talented colleagues from around the world, sharing insights and driving innovation together. Join us at Santander, where you are supported by a culture of engagement and a commitment to your success. An exciting journey awaits, if you are interested in exploring the possibilities We Want to Talk to You! The Difference You Make: As a Branch Manager you oversee the performance of the branch and daily operations, ensuring excellent customer experience, achievement of financial goals and efficient operations. The manager is responsible for leading and coaching a team, managing sales activities, deepening customer relationships, and ensuring compliance with banking regulations. This role includes fostering a positive work environment to drive employee engagement and productivity. You develop a culture within the branch in which quality and continuous improvement on all performance accountabilities are understood and utilized by all team members. * Direct overall branch performance, leading team to achieve sales targets, optimize operational processes and enhance customer satisfaction. * Develop and implement sales strategies to grow revenue and market share. * Motivate sales teams to effectively manage a pipeline of prospects and customers. * Engage in consultative conversations with customers to offer tailored solutions that enhance their financial well-being, foster customer loyalty and increase branch productivity. * Analyze branch performance data to drive strategic decisions to improve branch performance and operational efficiency. * Coach and develop team members, setting clear expectations, enhancing performance and fostering professional development. * Responsible for hiring, retaining and motivating branch colleagues across all job families within the branch. * Accountable for managing branch scheduling to balance branch needs with employee availability. * Utilize digital technologies and platforms to enhance customer interactions, educate them on self-service options and drive business outcomes. * Provide an elevated experience, simplifying processes for customers while ensuring exceptional customer service. * Manage escalated customer problems and provide effective solutions. * Communicate clearly and effectively with customers in person, over the phone, or through digital channels. * Accountable for risk management and compliance within a complex business environment, ensuring adherence to all company policies and regulatory requirements. * Responsibilities may extend to supporting nearby branch locations based on business necessity. What You Bring: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * High school diploma, GED: or equivalent education - Required. * Bachelor's Degree: in related field or equivalent demonstrated through a combination of work experience, training, military service, or education - Preferred. * 3+ Years Demonstrated successful experience in Retail Bank sales management or related bank operations/support function - Required. (OR) * 5+ Years Experience in Retail sales management or equivalent demonstrated through a combination of work experience, training, military service, or education - Required. (OR) * 12+ Months Demonstrated successful Santander experience related to the essential functions and responsibilities of the Branch Manager role. District Executive, District Operations Manager and Region President endorsement of performance - Required. (AND) * 3+ Years Experience selling products and/or services in an incentive-based environment - Required. * Proven experience in a sales leadership role, preferably as a Branch Manager or similar position. * Proven relationship-building skills and a customer-centric approach. * Excellent leadership and team management skills. * Excellent customer service skills and a passion for helping others. * Strong problem-solving skills with a proactive approach to issue resolution. * Experience in coaching and developing team members. * Excellent communication, consultative and influence skills both verbal and written. * Ability to educate and connect customers to technology and share the value of digital tools and platforms. * Ability to make data-driven decisions to improve performance and operational outcomes. * Establishes and maintains effective working relationships. * Ability to create a positive work environment and drive employee engagement. * Strong knowledge of company policy, compliance regulations, risk management and loss prevention. * Ability to work in a fast-paced environment and manage multiple priorities. * Ability to interact with integrity and professionalism with customers and employees. * Computer proficiency and basic math skills. * Ability to work branch hours, which can include weekends and evenings. Certifications: * No Certifications listed for this job. It Would Be Nice For You To Have: * Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education. * Experience in Microsoft Office products. What Else You Need To Know: The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location. Base Pay Range Minimum: $58,125.00 USD Maximum: $100,000.00 USD Link to Santander Benefits: Santander Benefits - 2025 Santander OnGoing/NH eGuide (foleon.com) Risk Culture: We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management. EEO Statement: At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law. Working Conditions: Frequent minimal physical effort such as sitting, standing and walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required. Employer Rights: This does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this . The employer has the right to revise this at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason. What To Do Next: If this sounds like a role you are interested in, then please apply. We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason, please contact us at ****************** to discuss your needs.
    $58.1k-100k yearly Auto-Apply 9d ago
  • Teller Manager (US) - Milford, CT

    TDI 4.1company rating

    Branch manager job in Milford, CT

    Hours: 40 Pay Details: $24.00 - $33.50 USD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role. Line of Business: Personal & Commercial Banking Job Description: The Teller Manager leads a team of service colleagues promoting a positive customer and colleague experience and provides day-to-day team leadership, and work direction to ensure effective and efficient delivery of service/advice activities and/or solutions while maintaining compliance and regulatory guidelines. The role will lead, coach and develop colleagues toward achieving overall store results to include operational excellence, store advice and referral goals, and personal development objectives. Depth & Scope: Leads and supports a team of service colleagues in achievement of a positive customer and colleague experience and provides day-to-day team leadership, work direction to ensure effective and efficient delivery of service/advice activities and/or solutions while maintaining operational compliance in store cash controls and procedures as well as regulatory guidelines Leads all activities related to the Teller line from Operations to sales and servicing; including Teller Coaching and performing effective lobby leadership Leads a team in completing day-to-day processes/transactions/activities, involving multiple steps and systems Requires knowledge and understanding of a range of products and services, processes and systems in a set of focus areas, where transactions could be characterized by low to moderate risk Responsible for Vault Management, including the auditing, reporting, and balancing of the Store Currency and transactions. Manages the Store currency levels, tracks currency shipments and deliveries. Requires process management knowledge and a good understanding of the business and operational function areas supported as they lead the operational standards of the Store, including but not limited to cash handling, control of negotiable items, preventing fraud, managing controllable expenses, promoting integrity, Customer privacy and colleague safety Engages Customers, assesses needs, responds by providing service(s) or guidance Closely monitors workflows, prioritizing tasks and delegating duties and responsibilities and work focus time horizon is generally short term Coaches Teller team on financial transactions, customer experience, effective referral opportunities Plans, organizes and coordinates the activities for own area and resolves operational issues Manages team requiring workforce to decision on acceptable level of risk - specifically low risk potential (loss/reputational) transactions and/or requests Provides decision making authority of issues managed generally limited to non-standard issues or exceptions Provides leadership on day to-day issues on the Teller line, determining the most appropriate course of action for resolution, or escalates as required Leads by example and coaches Teller team on achieving individual performance metrics Partners with Store Leadership to achieve both store and individual performance metrics Ensures accurate use of all equipment by staff Education & Experience: Undergraduate degree preferred and/or 2+ years of relevant experience Excellent organization, interpersonal and communication skills Sound judgment in decision making and problem solving Demonstrated knowledge of Banking Compliance Regulations Customer Accountabilities: Shared accountability with Store Leaders for Lobby Leadership Acts as a contributor in achieving an overall Legendary Customer experience in the Store Leads, coaches, and proactively models exceptional service at every customer interaction in the lobby and on the frontline Responsible for maintaining optimal colleague scheduling to ensure customer demands and compliance requirements are met Supports and coaches frontline colleagues on effective customer complaint resolution Assists with maintaining a professional and inviting space in all common areas of the Store, adhering to premises, marketing, and/or regulatory guidelines; particularly, this role helps ensure that the lobby and frontline meet internal/external policies and/or regulatory requirements Leads the execution of the Store LEI plan/objectives; supports the execution of the Store advice plan/objectives Leads and coaches frontline team on advice giving strategies and overall product and services acumen Leads and coaches on advice delivery to improve the customer experience and overall profitability of the Bank Works collaboratively with TD Partners to ensure all Customers are serviced in the channel best suited to their needs Ownership/oversight of simple to complex daily Store administrative duties Decisions more advanced teller transactions as well as processes teller transactions that range from routine to advanced, including check cashing, large withdrawals, deposits, and loan payments, in accordance with Bank policies and procedures Shareholder Accountabilities: Manages the service team promoting a positive customer and colleague experience Leads and develops a team of service colleagues, provides coaching on delivering effective customer service, product, advice conversations and/or advice-giving service; supports service and advice strategies and tactics to improve the overall customer experience Responsible for cash control of the store. Leads and enforces proper cash control procedures to bolster security and eliminate fraud and cash loss Coaches to ensure customer issues are handled appropriately through customer problem resolution guidelines and personally participates in the negotiation and resolution where necessary; empowers senior service team to act as a point of escalation for customer concerns, and takes personal ownership when concerns cannot be managed at junior levels Contributes to the execution and achievement of the team and the Store's customer experience targets by coaching/modeling appropriate attributes and behaviors May assist Regional Operational Officers in audits and various operational reviews Employee/Team Accountabilities: Leads and supports a high performing team; provides ongoing feedback, coaching and input on performance reviews, coaches and develops colleagues and ensures performance management activities are undertaken and completed for all colleagues Contributes to the process of setting performance objectives for the team; tracks, monitors and effectively addresses and/or rewards performance in a timely manner Ensures colleagues are in compliance with all Regulatory and AMCB policies, procedures and guidelines of conduct (regarding customer interactions, products and services, etc.) Manages colleagues in compliance of all policies, procedures and guidelines Supports, mentors and coaches team members in their professional development Creates and fosters a cohesive team and promotes a strong colleague experience Shares knowledge, information, skills, and subject matter expertise among the team and ensures the timely communication of issues and encourages good working relationships with other functions and teams Onboards team members to ensure a positive experience and proficiency in role Supports an environment where team freely escalates business challenges; facilitates change through positive reinforcement of milestones and successes Participates in the recruitment and selection process for all hires to ensure a highly diverse, qualified workforce to achieve business objectives Promotes a fair and equitable environment that supports a diverse workforce and encourages the team to achieve common goals and objectives Acts as a brand champion for your business area/function and the bank, both internally and/or externally Physical Requirements: Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100% Domestic Travel - Occasional International Travel - Never Performing sedentary work - Frequent Performing multiple tasks - Continuous Operating standard office equipment - Continuous Responding quickly to sounds - Continuous Sitting - Occasional Standing - Continuous Walking - Frequent Moving safely in confined spaces - Occasional Lifting/Carrying (under 25 lbs.) - Occasional Lifting/Carrying (over 25 lbs.) - Occasional Squatting - Occasional Bending - Occasional Kneeling Occasional Crawling - Occasional Climbing - Occasional Reaching overhead - Occasional Reaching forward - Occasional Pushing - Occasional Pulling - Occasional Twisting - Occasional Concentrating for long periods of time - Continuous Applying common sense to deal with problems involving standardized situations - Continuous Reading, writing and comprehending instructions - Continuous Adding, subtracting, multiplying and dividing - Continuous The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes. Who We Are: TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you. Our Total Rewards Package Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more Additional Information: We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home. Colleague Development If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals. Training & Onboarding We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role. Interview Process We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call. Accommodation TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law. If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at ***************. Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process.
    $24-33.5 hourly Auto-Apply 31d ago
  • Teller Manager (US) - Milford, CT

    TD Bank 4.5company rating

    Branch manager job in Milford, CT

    Hours: 40 Pay Details: $24.00 - $33.50 USD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role. Line of Business: Personal & Commercial Banking Job Description: The Teller Manager leads a team of service colleagues promoting a positive customer and colleague experience and provides day-to-day team leadership, and work direction to ensure effective and efficient delivery of service/advice activities and/or solutions while maintaining compliance and regulatory guidelines. The role will lead, coach and develop colleagues toward achieving overall store results to include operational excellence, store advice and referral goals, and personal development objectives. Depth & Scope: * Leads and supports a team of service colleagues in achievement of a positive customer and colleague experience and provides day-to-day team leadership, work direction to ensure effective and efficient delivery of service/advice activities and/or solutions while maintaining operational compliance in store cash controls and procedures as well as regulatory guidelines * Leads all activities related to the Teller line from Operations to sales and servicing; including Teller Coaching and performing effective lobby leadership * Leads a team in completing day-to-day processes/transactions/activities, involving multiple steps and systems * Requires knowledge and understanding of a range of products and services, processes and systems in a set of focus areas, where transactions could be characterized by low to moderate risk * Responsible for Vault Management, including the auditing, reporting, and balancing of the Store Currency and transactions. Manages the Store currency levels, tracks currency shipments and deliveries. * Requires process management knowledge and a good understanding of the business and operational function areas supported as they lead the operational standards of the Store, including but not limited to cash handling, control of negotiable items, preventing fraud, managing controllable expenses, promoting integrity, Customer privacy and colleague safety * Engages Customers, assesses needs, responds by providing service(s) or guidance * Closely monitors workflows, prioritizing tasks and delegating duties and responsibilities and work focus time horizon is generally short term * Coaches Teller team on financial transactions, customer experience, effective referral opportunities * Plans, organizes and coordinates the activities for own area and resolves operational issues * Manages team requiring workforce to decision on acceptable level of risk - specifically low risk potential (loss/reputational) transactions and/or requests * Provides decision making authority of issues managed generally limited to non-standard issues or exceptions * Provides leadership on day to-day issues on the Teller line, determining the most appropriate course of action for resolution, or escalates as required * Leads by example and coaches Teller team on achieving individual performance metrics * Partners with Store Leadership to achieve both store and individual performance metrics * Ensures accurate use of all equipment by staff Education & Experience: * Undergraduate degree preferred and/or * 2+ years of relevant experience * Excellent organization, interpersonal and communication skills * Sound judgment in decision making and problem solving * Demonstrated knowledge of Banking Compliance Regulations Customer Accountabilities: * Shared accountability with Store Leaders for Lobby Leadership * Acts as a contributor in achieving an overall Legendary Customer experience in the Store * Leads, coaches, and proactively models exceptional service at every customer interaction in the lobby and on the frontline * Responsible for maintaining optimal colleague scheduling to ensure customer demands and compliance requirements are met * Supports and coaches frontline colleagues on effective customer complaint resolution * Assists with maintaining a professional and inviting space in all common areas of the Store, adhering to premises, marketing, and/or regulatory guidelines; particularly, this role helps ensure that the lobby and frontline meet internal/external policies and/or regulatory requirements * Leads the execution of the Store LEI plan/objectives; supports the execution of the Store advice plan/objectives * Leads and coaches frontline team on advice giving strategies and overall product and services acumen * Leads and coaches on advice delivery to improve the customer experience and overall profitability of the Bank * Works collaboratively with TD Partners to ensure all Customers are serviced in the channel best suited to their needs * Ownership/oversight of simple to complex daily Store administrative duties * Decisions more advanced teller transactions as well as processes teller transactions that range from routine to advanced, including check cashing, large withdrawals, deposits, and loan payments, in accordance with Bank policies and procedures Shareholder Accountabilities: * Manages the service team promoting a positive customer and colleague experience * Leads and develops a team of service colleagues, provides coaching on delivering effective customer service, product, advice conversations and/or advice-giving service; supports service and advice strategies and tactics to improve the overall customer experience * Responsible for cash control of the store. Leads and enforces proper cash control procedures to bolster security and eliminate fraud and cash loss * Coaches to ensure customer issues are handled appropriately through customer problem resolution guidelines and personally participates in the negotiation and resolution where necessary; empowers senior service team to act as a point of escalation for customer concerns, and takes personal ownership when concerns cannot be managed at junior levels * Contributes to the execution and achievement of the team and the Store's customer experience targets by coaching/modeling appropriate attributes and behaviors * May assist Regional Operational Officers in audits and various operational reviews Employee/Team Accountabilities: * Leads and supports a high performing team; provides ongoing feedback, coaching and input on performance reviews, coaches and develops colleagues and ensures performance management activities are undertaken and completed for all colleagues * Contributes to the process of setting performance objectives for the team; tracks, monitors and effectively addresses and/or rewards performance in a timely manner * Ensures colleagues are in compliance with all Regulatory and AMCB policies, procedures and guidelines of conduct (regarding customer interactions, products and services, etc.) * Manages colleagues in compliance of all policies, procedures and guidelines * Supports, mentors and coaches team members in their professional development * Creates and fosters a cohesive team and promotes a strong colleague experience * Shares knowledge, information, skills, and subject matter expertise among the team and ensures the timely communication of issues and encourages good working relationships with other functions and teams * Onboards team members to ensure a positive experience and proficiency in role * Supports an environment where team freely escalates business challenges; facilitates change through positive reinforcement of milestones and successes * Participates in the recruitment and selection process for all hires to ensure a highly diverse, qualified workforce to achieve business objectives * Promotes a fair and equitable environment that supports a diverse workforce and encourages the team to achieve common goals and objectives * Acts as a brand champion for your business area/function and the bank, both internally and/or externally Physical Requirements: Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100% Domestic Travel - Occasional International Travel - Never Performing sedentary work - Frequent Performing multiple tasks - Continuous Operating standard office equipment - Continuous Responding quickly to sounds - Continuous Sitting - Occasional Standing - Continuous Walking - Frequent Moving safely in confined spaces - Occasional Lifting/Carrying (under 25 lbs.) - Occasional Lifting/Carrying (over 25 lbs.) - Occasional Squatting - Occasional Bending - Occasional Kneeling Occasional Crawling - Occasional Climbing - Occasional Reaching overhead - Occasional Reaching forward - Occasional Pushing - Occasional Pulling - Occasional Twisting - Occasional Concentrating for long periods of time - Continuous Applying common sense to deal with problems involving standardized situations - Continuous Reading, writing and comprehending instructions - Continuous Adding, subtracting, multiplying and dividing - Continuous The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes. Who We Are: TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you. Our Total Rewards Package Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more Additional Information: We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home. Colleague Development If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals. Training & Onboarding We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role. Interview Process We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call. Accommodation TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law. If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at ***************. Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process.
    $24-33.5 hourly Auto-Apply 31d ago
  • Regional Marine Operations Manager - East

    American Cruise Lines 4.4company rating

    Branch manager job in Guilford, CT

    Regional Marine Operations Manager - Eastern Region Marine Operations Manager is a regional management position that will primarily travel and work onboard ships and work remotely from home when not aboard. Marine Operations Manager directs safe regional vessel operations and adherence to company and regulatory standards. The Manager directly supervises and develops shipboard Captains, Navigation Mates, Mates, Third Mates, Senior Deckhands. The Manager issues regional Sailing Instructions to Captains, assesses day-to-day emergent operating conditions and vessel Voyage Planning, and issues timely revised Sailing Instructions to sustain operations. The Manager issues standard marine operating guidance and procedures for prudent vessel operations aligned with American Cruise Lines' policy. The Manager ensures fleet vessels, operations, and reporting adheres to applicable federal and state regulatory standards. In coordination with Captains, the Fleet Operations Center, and the Director of Marine Operations, Managers coordinate verbal and written inspection and incident reporting to the USCG. The Manager contributes and makes recommendations for marine shipboard officer hiring and development, completing in-person hiring assessments and coordinating development with ACL Talent Acquisition and Development Departments to optimize marine officer recruitment, hiring, and development. The Manager approves regional Captain, NavMate, Mate, and Third Mate schedules optimizing mariner skills, experience, and development. The Manager is a relief Captain and sails aboard company vessels regularly to assess and mentor marine officers, ensure adherence to company and regulatory standards, and maintain professional proficiency. Managers are proactive managers and prudent decision-makers continually reducing risk and standardizing execution, keeping fleet operations and crew readiness ahead of planning timelines and operational schedules. Marine Operations Managers are present aboard ships regularly to guide, develop, and assess the performance of Captains, NavMates, Mates, Third Mates, and SrDeckhands to ensure the highest standard of marine operations, vessel condition, and guest experience. The Marine Operations Manager is accountable for the marine crew performance and fleet standardization of the shipboard marine operations inclusive of helm-gangway watch standing, exterior cleaning, vessel security rounds, launch operations, deck system operation and maintenance, and guest logistic support. Managers are team-oriented leaders and meticulous professionals in service to our guests, as supportive examples to our crews, and as professional partners within the maritime industry. Marine Operations Managers coordinate with Regional Hotel Operations Managers and Regional Port Engineers. Marine Operations Managers report to the Director of Marine Operations. Typical onboard periods are 1-3 days aboard individual ships, rotating throughout the region. Marine Operations Managers develop fleet management and crew leadership skills critical to their professional growth within ACL and within the marine industry. Our company's values are Optimism, Commitment, Patriotism, and Merit. We live these values every day and we look for people who share them as we Share America's Story on the Finest American Ships. Responsibilities: * Supervise, Schedule, Evaluate, and Develop world-class Shipboard Captains, Navigation Mates, Mates, Third Mates, and Sr Deckhands. * Issue Captain's Sailing Instructions directing Fleet Execution of Company Cruise Itineraries. * Assess and Oversee Daily Fleet Voyage Planning, Execution, and Timely Change Orders. * Establish, Observe, and Enforce Fleet Readiness and Procedures aligned with Regulations and ACL Policy. * Review, Observe, and Enforce shipboard company and regulatory standards across the fleet. * Supervise Marine Shipboard Officer Licensing, Certification, and Reporting Requirements. * Guide Performance, Assessment, and Posting of Marine Officers. * Sail periodically as Captain to maintain proficiency, navigate itineraries, and fill emergent gaps. * Directly supervise and evaluate Captains. Supervise NavMates, Mates, Third Mates, Sr Deckhands, and through shipboard Captains. * Ensure Shipboard Marine Department perform to ACL Operations Manual Standards. * Develop and Oversee Standardized Daily-Weekly-Monthly Procedures for Marine Department Tasks. * Set professional example and builds genuine teamwork within Deck Departments. * Identify and Resolve Challenges: Personnel, Operations, Logistics. * Focus Shipboard Marine Teams on: Safe-Secure-Clean Daily Execution of Operations. * Sustain Professional Relationships with Dock, Port, Logistics Stakeholders. * Assist with Interviewing, Onboarding, Developing new Captains, NavMates, Mates and 3rdMates. * Coordinate Shipboard Teamwork together with Regional Hotel Ops Managers and Regional Port Engineers. * Maintain Proficiency to Sail as Captain. * Develop Advanced Shiphanding and Maneuvering Skills with Ability to Assess Officers. * Oversee Shipboard Deck Department routine discipline in adherence to Regulatory Safety-Security- Environmental compliance. * Build Teamwork across Marine, Hotel, and Engineering Operations. Minimum Qualifications: * Masters License 100T. * 3-yrs+ experience as a Captain. * Prior U.S. Coast Guard experience or familiarity with maritime operations and regulations are strongly preferred. * Poised leadership, communication, and problem-solving skills. * Desire to travel and work a flexible schedule. * Proficiency in Microsoft Office. * US Coast Guard regulated pre-employment drug test and periodic consortium testing. * Willingness and ability to travel frequently (approximately 50%) to vessels within the assigned region. Attributes for Success: * Ability to supervise, mentor, critique, and coach. * Confidence to constructively assess performance and assertively guide performance to standards. * Poise to adapt, problem solve, and make decisions in dynamic environment * Superior time management. * Commitment to lead and live by example. Why Join American Cruise Lines? At American Cruise Lines, our people are the driving force behind our success. As the nation's leader in U.S. river cruising, we're experiencing rapid growth - and we're investing in top talent to grow with us. When you join our team, you'll find a dynamic work environment that values innovation, collaboration, and excellence, with real opportunities to build your career and make an impact.
    $63k-72k yearly est. 16d ago
  • Hotel General Manager

    Arbor Lodging 3.5company rating

    Branch manager job in Rocky Hill, CT

    Job DescriptionDescription: Arbor Lodging is a leading hotel investment and management company with a growing portfolio of hotels throughout the United States, Mexico, and the Caribbean. We have been entrusted by numerous partners and are approved managers for Marriott, Hilton, Hyatt, and IHG. Our service ethos is proactive and holistic, fostering an environment where guests feel truly welcomed and supported at every interaction. Our culture is people-focused, data-driven, and results-oriented. Summary: We are looking for a general manager to lead the team at the Residence Inn Rocky Hill, CT. The General Manager is responsible for all aspects of operations at the hotel, day-to-day staff management, and guest satisfaction. The General Manager should be an ambassador for the brand and the hotel and provide leadership and strategic planning to all departments. The General Manager is responsible for managing an excellent guest experience and is required to manage profitability and guest satisfaction measures. Duties & Responsibilities: Oversees all aspects of the hotel including front office, sales, housekeeping, human resources, food and beverage, maintenance, and accounting. Is the model and example for maintaining a friendly, attentive, and service-oriented demeanor in all interactions with guests and hotel staff. Keeps open communication between leaders within the hotel staff and work to develop a high-quality staff that is aligned with the high level of guest service that is expected. Accurately manages financials, P&L, and payroll to maintain profitability. Ensures compliance with local and state requirements for licensing and permits. Maintains security and safety systems within the property and ensures that proper inspection and maintenance is attended to. Drives property-wide improvements within staff training and development to ensure top quality guest services and drive consistent guest returns. Maintains a professional working relationship and promotes open lines of communication with managers, employees, and other departments. Communicates ideas, development goals, and tasks to team members effectively and maintains timely follow up to delegated tasks. Can keep a proactive view of issues within the property and be attentive in arriving at a solution before the disruption of the hotel functions occurs. Creates analysis assessment of data and information from multiple sources to arrive at solutions that will be beneficial to the business. Receives and addresses concerns and issues from hotel guests and staff in an attentive, professionally focused manner. Ability to effectively delegate tasks to the most qualified staff members. Ability to produce financial results in line with budgeted objectives. The duties and responsibilities described are not a comprehensive list; additional tasks may be assigned at any given time. The scope of the job may change as necessitated by business demands. Requirements: Qualifications: 5+ years' experience in progressive hotel roles Previous AGM experience required Bachelor's degree from an accredited university in Hotel Management, Business Admin, or similar field is preferred Strong management skills of large teams Developed time management skills Ability to sit, stand, or walk for extended periods of time Ability to lift to 40 lbs. with or without reasonable accommodation Benefits: Competitive salary Annual review with increase potential 401k program with company match Medical, Dental, and Vision insurance available to eligible employees Wellness benefits available to eligible employees Arbor's Guiding Principles: Arbor Lodging focuses on Five Guiding Principles to foster a culture where growth, development, and progression thrive within the properties: Do the Right Thing - Operate and act with integrity in all you do even when it is not convenient. Lead with Heart - Be kind, passionate and hospitable. Be Accountable - Take ownership and deliver results. Aim Higher - Go above and beyond to exceed expectations and pursue thoughtful change. Celebrate Differences - Embrace diversity; respect individual opinions and ideas. Pay is based upon several factors including but not limited to local labor markets, education, work experience, certifications, etc. We comply with all minimum wage laws as applicable. In addition to your annual salary, we offer a comprehensive benefits package, and 401k contributions (all benefits are subject to eligibility requirements). Arbor Lodging Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arbor Lodging Management complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
    $53k-81k yearly est. 13d ago
  • Logistics Regional Manager

    FS Staffing

    Branch manager job in Bloomfield, CT

    Job Board Only - No Asmts Allowed Now Hiring a Regional Logistics Manager in Bloomfield, CT Shift: TBD Pay: $70-$80K Benefits: Medical Dental, Life, Merit Pay, Holiday Pay, Discretionary Bonus (after 1 year) Job Purpose: The Regional Logistics Manager provides functional guidance to employees regarding the planning and support of operations. The Manager is a staff planning entity that provides the guidance to ensure the operation is operated in compliance with all applicable laws, government regulations and the company Policies and procedures. Essential Duties and Responsibilities: (may include but are not limited to) - Regional Logistics Managers provide project support and communication planning (as needed) - Provides transportation guidance to all Logistics managers in operations managing workflow/task execution and the integration of all functions to their respective site. - Implements and ensures compliance to company Logistics Standard Operating Procedures (SOP). Ensures all training and adherence to these policies and/or reports any non-conformances or correction - Ensures and properly manages all documentation and reports, Ensure all are processed in a timely manner for reporting or billing - Ensures dedicated carrier selection for optimal efficiency, proper carrier communication and ensuring timely communication to customers - Point of contact for Carriers and proactively follows up regularly to build relationships - Regular reviews and meetings with accounting department to discuss cost reporting concerns itor incoming emails from customers ensuring timely responses from local teams - Documentation of comments, communication and follow-up via email and telephone to ensure the carrier performance meets the customer expectations - Monitors and records carrier performance and failures. Will work closely with all operations managers and General Managers to continually improve processes, carrier selection, and services. - Negotiate terms and rates for shippers and carriers required to move cargo in the absence of carrier contracts or system - Must be able to exercise discretion and good judgment, with an ability to understand the effect of decisions overall in the company - Will evaluate and measure employee performance and help develop their skills to meet expectations - Troubleshoot issues that may arise during shipment - Will provide optimum customer service and lead by example in all aspects of job responsibilities - Will create a positive environment for employees and co-workers and help maintain morale - Will participate in meetings and will be expected to work weekends, holidays, long hours when needed. Holiday needs, customer needs are to be managed to not impact daily customer needs - Step in when necessary in the absence of key individuals in the department to keep operations running. - On call 24/7 for emergencies, staffing concerns, etc. - Performs other duties as assigned Education and/or Experience: - Degree in related field or must have 5+ years of equivalent experience in transportation or logistics, which includes customer processing, route delivery procedures and basic security and operational procedures, transportation, logistics, Brokerage and or 3PL environments - Must have 2+ years experience in a manager/supervisor or lead position in Traffic or related field - Understanding of DOT rules and regulations, vehicle weight capacity and load spec s, etc. - Ability to work graveyard hours, weekends, holidays and OT- flexibility of schedule is a must! - Demonstrated leadership abilities, with experience in coaching, counseling and conflict resolution. - Exceptional organizational and time management skills. - Ability to manage stress in self and others within a fast-paced environment, adapting readily to change. Computer System Skills: - Requires proficiency in Word, Excel, Outlook, and related applications. - Have (TMS) Transportation Management Systems software knowledge related to load processing, quote request, shipment tracking, etc. - Preferred experience with Truckmate, PC Miler, Fleetmatics, RoadNet. - Must have strong analytical skills, including the ability to extract, compile and analyze data. Reasoning Ability: - Must be able to interact with all levels of upper management and have excellent written and verbal communication skills, bilingual is a plus. Must be able to manage and travel as needed to support areas of responsibility as needed or directed. Must be able to lead a diverse workforce. Additional Information: Please read below: Ability to work in a Distribution Center environment with a variety of temperatures Must be able to work weekends and holidays as needed Days company closed: Christmas and New Years, Thanksgiving they work or work 1/2 day During their go-live period (projects) employees can work 10 hours a day Vacation Time Blackout period during busy season Company has blackout dates where no one can take vacation October-February The schedule usually 1st shift but must have open availability
    $70k-80k yearly 56d ago
  • Part Time (20 Hours) Associate Banker (New Build) Shops at Stonebridge Branch, Cheshire, CT

    Jpmorgan Chase 4.8company rating

    Branch manager job in Cheshire, CT

    At Chase, we are passionate about creating memorable experiences for our clients and employees, making them feel welcomed, valued, and understood. We build lasting relationships by doing the right thing, exceeding expectations, and embracing diversity and inclusion. As an Associate Banker within Chase, you will represent our brand and culture with the utmost hospitality, using the latest banking solutions and cutting-edge financial technology combined with friendly and attentive service. Your role at Chase will significantly contribute to the branch's success by delivering exceptional client experiences. You will build trusted relationships with clients, sharing product knowledge and solutions and introducing them to our team of experts - helping clients achieve their financial goals. **Job Responsibilities** + Create a welcoming environment by delivering attentive and friendly service by greeting clients as they enter the branch, making them feel appreciated, managing lobby traffic, checking clients into the waiting queue, and scheduling/canceling client meetings. + Exceed client expectations while assisting with day-to-day transactions as well as open new accounts, while complying with all policies, procedures, and regulatory and banking requirements. + Educate clients on how the usage of technology self-service options such as leveraging the Chase Mobile App, Chase.com, and ATMs can help them with their banking needs whenever, wherever, and however they want. + Build meaningful relationships with clients by actively listening, asking thoughtful questions, demonstrating empathy, and sharing product knowledge and solutions - introducing them to our team of experts to help achieve their financial goals. + Perform branch operations, which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures. **Required Qualifications, Capabilities, and Skills** + Ability to put clients first and exceed their expectations - delivering attentive and friendly service, creating a welcoming environment. + Ability to build trusted relationships - demonstrating genuine care and concern during interactions with clients. + Ability to engage clients - communicating clearly and politely to understand and help, anticipating client needs. + Ability to quickly and effectively resolve client issues with attention to detail - providing a consistent client experience. + Ability to elevate the client experience - working collaboratively as a team to deliver seamless service with care and sincerity. + Ability to quickly and accurately learn products, services, and procedures. + Client service experience or comparable experience. + High school diploma or GED equivalent. **Preferred Qualifications, Capabilities, and Skills** + Strong desire and ability to influence, educate, and connect customers to technology solutions. + Cash handling experience. Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. Equal Opportunity Employer/Disability/Veterans **Base Pay/Salary** Cheshire,CT $22.50 - $27.60 / hour
    $22.5-27.6 hourly 4d ago
  • Field Operations Manager

    Via 3.6company rating

    Branch manager job in New Haven, CT

    Via is using technology to transform transportation around the world. From changing a single person's daily commute to reducing humanity's collective environmental footprint - we've got huge goals. Via has partnered with 100+ cities and public transit agencies around the world to deploy our mobility technology. As a Field Manager on Via's Transit-as-a-Service (TaaS) Operations team, you'll be responsible for managing operations using our innovative technology platform. You'll manage daily operations while driving continuous improvement and growth of our services. **This is a fully in-person position with the expectation that you will be onsite 4-5 days per week** What You'll Do: Ensure operational excellence and an unbelievable customer experience Oversee operations in person, the business needs may dictate a need for early mornings or evenings at times Manage driver supply to ensure the appropriate amount of vehicles are in service at any given time to meet demand expectations Prioritize operational issues as the real-time point of contact and implement creative solutions to solve problems as they arise Respond to driver feedback and live customer issues Diligently work collaboratively with a broad interdisciplinary team to scale operational processes, systems, and tools to drive rapid growth Analyze, interpret metrics/KPIs in order to identify possible inefficiencies and apply analysis to optimize operations. Who You Are: A socially perceptive, environmentally conscious individual who is aligned with promoting transportation equity and the reduction of carbon emissions. A self-starter who is comfortable taking on a high level of responsibility A driven executor with a track record of end to end ownership of a book of business, and a history of hitting KPIs and revenue goals. A team-focused individual that takes ownership of their work and pride in their team's success. Experienced in project management, creating and refining operational processes, and customer service. Multi-site management experience is a plus. An outgoing and sociable leader; skilled at communicating professionally with partners, customers and driver partners from a broad range of backgrounds. Willing to wear multiple hats and contribute on projects of all types Fluent in English, additional languages a plus Experienced in managing (including scheduling) a team is a plus Taking initiative and owning new projects Comfortable with ambiguity and evolving / adapting as conditions change Experienced in managing projects with multiple stakeholders is a plus Bachelor's degree is a plus Compensation and Benefits: Final salary will be determined by the candidate's experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable Salary Range: $65,000 - 75,000 We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching. We're Via, and we build technology that changes the way the world moves. We're driven by a simple mission: to create modern and efficient public transportation systems that provide far greater access to jobs, healthcare, and education. With our best in class suite of products, we make transit thrive. Our teams of world-class engineers, data-scientists, product managers, operations specialists, marketers, transit experts and more bring cutting-edge AI-powered software and innovative technology-enabled operations to our partners across the globe. Founded in 2012, Via builds solutions to digitize, automate, and enable data-driven decision making for entire transportation networks; fixed-route buses, microtransit, paratransit, school buses, autonomous vehicles, and more. If you're excited to be at the forefront of modernizing the future of transportation, are up for solving tough problems, and willing to become/already are a transit nerd, we are the place for you. Even if your past experience doesn't align perfectly with every qualification in the job description for this role, we encourage you to apply. You may be just the right candidate for this or other opportunities. Ready to join the ride? Via is an equal opportunity employer.
    $65k-75k yearly Auto-Apply 60d+ ago
  • Commerical Business Manager

    Roto-Rooter 4.6company rating

    Branch manager job in Stratford, CT

    Commercial Business Manager Roto-Rooter, America's premier plumbing and drain cleaning company, is the name that homeowners and businesses turn to for select quality services. We are proud of our more than 80-year history, but it's our future that has us so excited! Roto-Rooter has an opportunity available for a Commercial Business Manager at our Bridgeport branch, located in Stratford, CT. The salary range on this position is $90,000-$100,000, depending on experience. The primary responsibilities of the Commercial Business Manager are to grow commercial sales in their respective Branch by developing and maintaining relationships with new and existing commercial customers. The Commercial Business Manager generates sales by promoting all our lines of business to prospective and existing commercial customers, including through the direct supervision of the commercial jetting and sales team. Responsibilities Your responsibilities will also include but not limited to: Develop additional business opportunities by selling Roto-Rooter's preventative maintenance and priority care programs. Spend majority of their time in the field visiting existing and prospective commercial customers and establishing relationships Assist National Sales Team to with processing work orders and to ensure paperwork is completed in accordance with approved standardized procedures for work being performed or quoted by jet technicians and commercial field supervisors Conduct job completion follow-up with customers ensuring satisfactory completion of work performed by jet technicians and commercial field supervisors Manage productivity of commercial jet techs and commercial Field Supervisors to ensure attainment of performance goals. Join local trade associations and participate in tradeshows and events when applicable. Provides coaching and counseling to jet technicians and commercial field supervisors who are not meeting published production goals. Establishes performance improvement goals. Oversees scheduling of jet techs and commercial field supervisor to ensure there is adequate manpower coverage to complete all required work. Develop relationships with customers to build customer loyalty. Requirements Highschool diploma or equivalent At least 5 years of sales and management experience. Commercial Sales experience with proven year-over-year record of successful development and growth of a territory. Must posess sound problem-solving skills and good communication skills. Valid driver's license with acceptable driving record according to company policy. Benefits At Roto-Rooter we believe that investing in our employees is the best investment we can make. We also care about the health and welfare of our employees and their families. That's why we are proud of our extensive employee benefit package including: Medical insurance with a Prescription Drug Card Accident and Critical Illness Insurance Dental Insurance Vision Insurance Paid Vacation Paid Training Life Insurance Matching 401K Retirement Savings Plan Tuition Reimbursement Profit Sharing Roto-Rooter offers excellent career paths for military veterans and personnel who are planning to transition into new civilian professions. Throughout our 86 years in business, we've learned that service training, and the military structure veterans are used to, are a good fit at our company. EEO Statement We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender, age, national origin, veteran status, military status, disability, gender identity, sexual orientation, genetic information, or any other characteristic protected by law. Not ready to apply? Connect with us for general consideration.
    $90k-100k yearly Auto-Apply 38d ago
  • District Manager - New England & Capital District

    Aldi 4.3company rating

    Branch manager job in South Windsor, CT

    Elevate your leadership, responsibility and results-driven mindset to new heights with ALDI. After 44-weeks of training, District Managers take on the multi-million dollar responsibility of overseeing the operations of up to six stores. As a key member of our leadership team, you'll collaborate closely with store management to deliver exceptional customer service, achieve operational excellence and drive impressive sales growth. With ambitious plans to add 800 new stores by 2028, ALDI will provide you with the professional development and advancement opportunities you've been looking for. **Roles within this division cover these areas:** **Connecticut, Massachusetts, New Hampshire, Rhode Island, Vermont, New York City, Southern & Eastern New York** Click here (************************************** to view our divisional map Position Type: Full-Time Starting Salary $105,000 Signing Bonus: $5,000 Salary Increases: Year 2 $120,000 | Year 3 - $125,000 | Year 4 - $135,000 Duties and Responsibilities: Must be able to perform duties with or without reasonable accommodation. - Consistently demonstrate the Mindsets, ALDI Acts Competencies and Professional Skills (M.A.P.) as outlined for the role. - Assesses, establishes, and implements appropriate store staffing levels with input from direct reports. - Works with direct reports to develop and implement action plans that will improve operating results. - Ensures adherence to company merchandising plans. - Plans and conducts regularly scheduled meetings with direct reports. - Assures the training, development, and performance of their team's staff to retain a motivated, professional workforce that achieves their career objectives. - Recruits and recommends qualified employees for their team's staff positions. - Approves all time-off requests for direct reports. - Establishes and communicates job responsibilities and performance expectations to their team to assure mutual understanding of desired results; resolves internal or external barriers that prohibit successful goal achievement. - Understands the overarching company strategy, as well as communicates and models the core values, of the organization to create a sense of teamwork and membership among employees. - Reviews and analyzes the competitive pricing within the district and keeps leadership informed of ALDI's competitive pricing position. - Provides product feedback to leadership, including making recommendations regarding new items to carry or those that should be discontinued. - Coordinates with direct reports in the recruitment and interviewing of applicants. - Confers with direct reports regarding the advancement of store personnel and when considering the discharge or discipline of store personnel. - Supports direct reports in conducting store meetings. - Consults with leadership on the development of their team's strategy. - Advises leadership to source external vendors for applicable services when appropriate. - Liaises with regions to ensure timely and efficient communication flow. - Consults with the business to effectively design and streamline applicable processes within the organization. - Keeps up-to-date on external best practices and relevant changes to their field/area; communicates updates to leadership. - Ensures that store personnel comply with the company's customer satisfaction guidelines. - Oversees and manages the appropriate resolution of operational customer concerns by store management. - Ensures that store management monitors store conditions, equipment, and employee performance to maintain a safe environment for employees, customers, and vendors. - Oversees and manages stores' compliance with established policies and procedures within the district, as well as applicable federal, state, and local regulations. - Oversees and manages the achievement of store payroll budgets and total loss results; ensures that results achieved are within district budget. - Review and analyzes store personnel's adherence to inventory procedures, product handling guidelines, and cash control policies and procedures to minimize losses. - Conducts store inventory counts and cash audits according to guidelines. - Manages their team by driving projects and tasks to completion through effective prioritization, work planning, resource allocation, and cross-functional collaboration. - Identifies cost-saving opportunities and potential process improvements. - Serves as the primary link between their team's staff and leadership to assure understanding of company goals, objectives, and opportunities for improvement. - Other duties as assigned. Education and Experience: - Bachelor's Degree in Business or related field. Job Qualifications: Knowledge/Skills/Abilities - Develops rapport, trust, and open communication that enhances the growth and job performance of direct reports. - Works cooperatively and collaboratively within a group. - Ability to facilitate group involvement when conducting meetings. - Develops and maintains positive relationships with internal and external parties. - Negotiation skills. - Conflict management skills. - Ability to interpret and apply company policies and procedures. - Knowledge of the products and services of the company. - Problem-solving skills. - Excellent verbal and written communication skills. - Prepares written materials to meet purpose and audience. - Ability to stay organized and multi-task in a professional and efficient manner. - Gives attention to detail and follow instructions. - Establishes goals and works toward achievement. - Knowledge of human resource management and the ability to manage store personnel relating to recruitment, selection, training, development, motivation, retention, and separation. Travel: - Daily. - Local. - Company Car. ALDI offers **competitive wages and benefits,** including: + 401(k) Plan + Company 401(k) Matching Contributions + Employee Assistance Program (EAP) + PerkSpot National Discount Program In addition, **eligible employees** are offered: + Medical, Prescription, Dental & Vision Insurance + Generous Vacation Time & 7 Paid Holidays + Up to 6 Weeks Paid Parental Leave at 100% of pay + Up to 2 Weeks Paid Caregiver Leave at 100% of pay + Short and Long-Term Disability Insurance + Life, Dependent Life and AD&D Insurance + Voluntary Term Life Insurance Click here to learn more about the benefits ALDI has to offer (********************************* _ALDI is committed to equal opportunity for all employees and applicants. As a proud Equal Opportunity Employer (EOE), we do not discriminate based on race, color, national origin, ancestry, citizenship status, religion, sex, sexual stereotyping, sexual orientation, gender, gender identity, gender expression, age, marital status, mental or physical disability, medical condition, genetic information, military or veteran status, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), or any other protected characteristic. Employment may be contingent upon ALDI's receipt of an acceptable and job-related drug test, motor vehicle report, and/or reference check, as applicable and permissible by law._
    $105k yearly 60d+ ago
  • Teller Manager - Southington, CT (121 Main St)

    TDI 4.1company rating

    Branch manager job in Southington, CT

    Hours: 40 Pay Details: $24.00 - $33.50 USD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role. Line of Business: Personal & Commercial Banking Job Description: The Teller Manager leads a team of service colleagues promoting a positive customer and colleague experience and provides day-to-day team leadership, and work direction to ensure effective and efficient delivery of service/advice activities and/or solutions while maintaining compliance and regulatory guidelines. The role will lead, coach and develop colleagues toward achieving overall store results to include operational excellence, store advice and referral goals, and personal development objectives. Depth & Scope: Leads and supports a team of service colleagues in achievement of a positive customer and colleague experience and provides day-to-day team leadership, work direction to ensure effective and efficient delivery of service/advice activities and/or solutions while maintaining operational compliance in store cash controls and procedures as well as regulatory guidelines Leads all activities related to the Teller line from Operations to sales and servicing; including Teller Coaching and performing effective lobby leadership Leads a team in completing day-to-day processes/transactions/activities, involving multiple steps and systems Requires knowledge and understanding of a range of products and services, processes and systems in a set of focus areas, where transactions could be characterized by low to moderate risk Responsible for Vault Management, including the auditing, reporting, and balancing of the Store Currency and transactions. Manages the Store currency levels, tracks currency shipments and deliveries. Requires process management knowledge and a good understanding of the business and operational function areas supported as they lead the operational standards of the Store, including but not limited to cash handling, control of negotiable items, preventing fraud, managing controllable expenses, promoting integrity, Customer privacy and colleague safety Engages Customers, assesses needs, responds by providing service(s) or guidance Closely monitors workflows, prioritizing tasks and delegating duties and responsibilities and work focus time horizon is generally short term Coaches Teller team on financial transactions, customer experience, effective referral opportunities Plans, organizes and coordinates the activities for own area and resolves operational issues Manages team requiring workforce to decision on acceptable level of risk - specifically low risk potential (loss/reputational) transactions and/or requests Provides decision making authority of issues managed generally limited to non-standard issues or exceptions Provides leadership on day to-day issues on the Teller line, determining the most appropriate course of action for resolution, or escalates as required Leads by example and coaches Teller team on achieving individual performance metrics Partners with Store Leadership to achieve both store and individual performance metrics Ensures accurate use of all equipment by staff Education & Experience: Undergraduate degree preferred and/or 2+ years of relevant experience Excellent organization, interpersonal and communication skills Sound judgment in decision making and problem solving Demonstrated knowledge of Banking Compliance Regulations Customer Accountabilities: Shared accountability with Store Leaders for Lobby Leadership Acts as a contributor in achieving an overall Legendary Customer experience in the Store Leads, coaches, and proactively models exceptional service at every customer interaction in the lobby and on the frontline Responsible for maintaining optimal colleague scheduling to ensure customer demands and compliance requirements are met Supports and coaches frontline colleagues on effective customer complaint resolution Assists with maintaining a professional and inviting space in all common areas of the Store, adhering to premises, marketing, and/or regulatory guidelines; particularly, this role helps ensure that the lobby and frontline meet internal/external policies and/or regulatory requirements Leads the execution of the Store LEI plan/objectives; supports the execution of the Store advice plan/objectives Leads and coaches frontline team on advice giving strategies and overall product and services acumen Leads and coaches on advice delivery to improve the customer experience and overall profitability of the Bank Works collaboratively with TD Partners to ensure all Customers are serviced in the channel best suited to their needs Ownership/oversight of simple to complex daily Store administrative duties Decisions more advanced teller transactions as well as processes teller transactions that range from routine to advanced, including check cashing, large withdrawals, deposits, and loan payments, in accordance with Bank policies and procedures Shareholder Accountabilities: Manages the service team promoting a positive customer and colleague experience Leads and develops a team of service colleagues, provides coaching on delivering effective customer service, product, advice conversations and/or advice-giving service; supports service and advice strategies and tactics to improve the overall customer experience Responsible for cash control of the store. Leads and enforces proper cash control procedures to bolster security and eliminate fraud and cash loss Coaches to ensure customer issues are handled appropriately through customer problem resolution guidelines and personally participates in the negotiation and resolution where necessary; empowers senior service team to act as a point of escalation for customer concerns, and takes personal ownership when concerns cannot be managed at junior levels Contributes to the execution and achievement of the team and the Store's customer experience targets by coaching/modeling appropriate attributes and behaviors May assist Regional Operational Officers in audits and various operational reviews Employee/Team Accountabilities: Leads and supports a high performing team; provides ongoing feedback, coaching and input on performance reviews, coaches and develops colleagues and ensures performance management activities are undertaken and completed for all colleagues Contributes to the process of setting performance objectives for the team; tracks, monitors and effectively addresses and/or rewards performance in a timely manner Ensures colleagues are in compliance with all Regulatory and AMCB policies, procedures and guidelines of conduct (regarding customer interactions, products and services, etc.) Manages colleagues in compliance of all policies, procedures and guidelines Supports, mentors and coaches team members in their professional development Creates and fosters a cohesive team and promotes a strong colleague experience Shares knowledge, information, skills, and subject matter expertise among the team and ensures the timely communication of issues and encourages good working relationships with other functions and teams Onboards team members to ensure a positive experience and proficiency in role Supports an environment where team freely escalates business challenges; facilitates change through positive reinforcement of milestones and successes Participates in the recruitment and selection process for all hires to ensure a highly diverse, qualified workforce to achieve business objectives Promotes a fair and equitable environment that supports a diverse workforce and encourages the team to achieve common goals and objectives Acts as a brand champion for your business area/function and the bank, both internally and/or externally Physical Requirements: Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100% Domestic Travel - Occasional International Travel - Never Performing sedentary work - Frequent Performing multiple tasks - Continuous Operating standard office equipment - Continuous Responding quickly to sounds - Continuous Sitting - Occasional Standing - Continuous Walking - Frequent Moving safely in confined spaces - Occasional Lifting/Carrying (under 25 lbs.) - Occasional Lifting/Carrying (over 25 lbs.) - Occasional Squatting - Occasional Bending - Occasional Kneeling Occasional Crawling - Occasional Climbing - Occasional Reaching overhead - Occasional Reaching forward - Occasional Pushing - Occasional Pulling - Occasional Twisting - Occasional Concentrating for long periods of time - Continuous Applying common sense to deal with problems involving standardized situations - Continuous Reading, writing and comprehending instructions - Continuous Adding, subtracting, multiplying and dividing - Continuous The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes. Who We Are: TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you. Our Total Rewards Package Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more Additional Information: We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home. Colleague Development If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals. Training & Onboarding We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role. Interview Process We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call. Accommodation TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law. If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at ***************. Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process.
    $24-33.5 hourly Auto-Apply 31d ago
  • Teller Manager - Southington, CT (121 Main St)

    TD Bank 4.5company rating

    Branch manager job in Southington, CT

    Hours: 40 Pay Details: $24.00 - $33.50 USD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role. Line of Business: Personal & Commercial Banking Job Description: The Teller Manager leads a team of service colleagues promoting a positive customer and colleague experience and provides day-to-day team leadership, and work direction to ensure effective and efficient delivery of service/advice activities and/or solutions while maintaining compliance and regulatory guidelines. The role will lead, coach and develop colleagues toward achieving overall store results to include operational excellence, store advice and referral goals, and personal development objectives. Depth & Scope: * Leads and supports a team of service colleagues in achievement of a positive customer and colleague experience and provides day-to-day team leadership, work direction to ensure effective and efficient delivery of service/advice activities and/or solutions while maintaining operational compliance in store cash controls and procedures as well as regulatory guidelines * Leads all activities related to the Teller line from Operations to sales and servicing; including Teller Coaching and performing effective lobby leadership * Leads a team in completing day-to-day processes/transactions/activities, involving multiple steps and systems * Requires knowledge and understanding of a range of products and services, processes and systems in a set of focus areas, where transactions could be characterized by low to moderate risk * Responsible for Vault Management, including the auditing, reporting, and balancing of the Store Currency and transactions. Manages the Store currency levels, tracks currency shipments and deliveries. * Requires process management knowledge and a good understanding of the business and operational function areas supported as they lead the operational standards of the Store, including but not limited to cash handling, control of negotiable items, preventing fraud, managing controllable expenses, promoting integrity, Customer privacy and colleague safety * Engages Customers, assesses needs, responds by providing service(s) or guidance * Closely monitors workflows, prioritizing tasks and delegating duties and responsibilities and work focus time horizon is generally short term * Coaches Teller team on financial transactions, customer experience, effective referral opportunities * Plans, organizes and coordinates the activities for own area and resolves operational issues * Manages team requiring workforce to decision on acceptable level of risk - specifically low risk potential (loss/reputational) transactions and/or requests * Provides decision making authority of issues managed generally limited to non-standard issues or exceptions * Provides leadership on day to-day issues on the Teller line, determining the most appropriate course of action for resolution, or escalates as required * Leads by example and coaches Teller team on achieving individual performance metrics * Partners with Store Leadership to achieve both store and individual performance metrics * Ensures accurate use of all equipment by staff Education & Experience: * Undergraduate degree preferred and/or * 2+ years of relevant experience * Excellent organization, interpersonal and communication skills * Sound judgment in decision making and problem solving * Demonstrated knowledge of Banking Compliance Regulations Customer Accountabilities: * Shared accountability with Store Leaders for Lobby Leadership * Acts as a contributor in achieving an overall Legendary Customer experience in the Store * Leads, coaches, and proactively models exceptional service at every customer interaction in the lobby and on the frontline * Responsible for maintaining optimal colleague scheduling to ensure customer demands and compliance requirements are met * Supports and coaches frontline colleagues on effective customer complaint resolution * Assists with maintaining a professional and inviting space in all common areas of the Store, adhering to premises, marketing, and/or regulatory guidelines; particularly, this role helps ensure that the lobby and frontline meet internal/external policies and/or regulatory requirements * Leads the execution of the Store LEI plan/objectives; supports the execution of the Store advice plan/objectives * Leads and coaches frontline team on advice giving strategies and overall product and services acumen * Leads and coaches on advice delivery to improve the customer experience and overall profitability of the Bank * Works collaboratively with TD Partners to ensure all Customers are serviced in the channel best suited to their needs * Ownership/oversight of simple to complex daily Store administrative duties * Decisions more advanced teller transactions as well as processes teller transactions that range from routine to advanced, including check cashing, large withdrawals, deposits, and loan payments, in accordance with Bank policies and procedures Shareholder Accountabilities: * Manages the service team promoting a positive customer and colleague experience * Leads and develops a team of service colleagues, provides coaching on delivering effective customer service, product, advice conversations and/or advice-giving service; supports service and advice strategies and tactics to improve the overall customer experience * Responsible for cash control of the store. Leads and enforces proper cash control procedures to bolster security and eliminate fraud and cash loss * Coaches to ensure customer issues are handled appropriately through customer problem resolution guidelines and personally participates in the negotiation and resolution where necessary; empowers senior service team to act as a point of escalation for customer concerns, and takes personal ownership when concerns cannot be managed at junior levels * Contributes to the execution and achievement of the team and the Store's customer experience targets by coaching/modeling appropriate attributes and behaviors * May assist Regional Operational Officers in audits and various operational reviews Employee/Team Accountabilities: * Leads and supports a high performing team; provides ongoing feedback, coaching and input on performance reviews, coaches and develops colleagues and ensures performance management activities are undertaken and completed for all colleagues * Contributes to the process of setting performance objectives for the team; tracks, monitors and effectively addresses and/or rewards performance in a timely manner * Ensures colleagues are in compliance with all Regulatory and AMCB policies, procedures and guidelines of conduct (regarding customer interactions, products and services, etc.) * Manages colleagues in compliance of all policies, procedures and guidelines * Supports, mentors and coaches team members in their professional development * Creates and fosters a cohesive team and promotes a strong colleague experience * Shares knowledge, information, skills, and subject matter expertise among the team and ensures the timely communication of issues and encourages good working relationships with other functions and teams * Onboards team members to ensure a positive experience and proficiency in role * Supports an environment where team freely escalates business challenges; facilitates change through positive reinforcement of milestones and successes * Participates in the recruitment and selection process for all hires to ensure a highly diverse, qualified workforce to achieve business objectives * Promotes a fair and equitable environment that supports a diverse workforce and encourages the team to achieve common goals and objectives * Acts as a brand champion for your business area/function and the bank, both internally and/or externally Physical Requirements: Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100% Domestic Travel - Occasional International Travel - Never Performing sedentary work - Frequent Performing multiple tasks - Continuous Operating standard office equipment - Continuous Responding quickly to sounds - Continuous Sitting - Occasional Standing - Continuous Walking - Frequent Moving safely in confined spaces - Occasional Lifting/Carrying (under 25 lbs.) - Occasional Lifting/Carrying (over 25 lbs.) - Occasional Squatting - Occasional Bending - Occasional Kneeling Occasional Crawling - Occasional Climbing - Occasional Reaching overhead - Occasional Reaching forward - Occasional Pushing - Occasional Pulling - Occasional Twisting - Occasional Concentrating for long periods of time - Continuous Applying common sense to deal with problems involving standardized situations - Continuous Reading, writing and comprehending instructions - Continuous Adding, subtracting, multiplying and dividing - Continuous The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes. Who We Are: TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you. Our Total Rewards Package Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more Additional Information: We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home. Colleague Development If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals. Training & Onboarding We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role. Interview Process We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call. Accommodation TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law. If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at ***************. Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process.
    $24-33.5 hourly Auto-Apply 31d ago

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