Operations Manager
Branch manager job in Olney, MD
Gastro Center of Maryland is one of the largest Gastroenterology groups in the Mid-Atlantic with locations across Maryland and Northern Virginia.
The Operations Manager will oversee the day-to-day operational functions of multiple gastroenterology practice locations, ensuring streamlined workflows, effective resource utilization, and exceptional patient and staff experience. This position reports directly to the VP of Operations and works closely with leadership, vendors, and staff across locations.
Key Responsibilities
· Partner with the VP of Operations to manage daily staffing needs and operational logistics across multiple sites
· Support clinical and administrative teams to ensure smooth daily operations
· Collaborate with vendors and property managers to maintain facility standards and address site-specific needs
· Coordinate with the VP of Finance on procurement processes, supply chain oversight, and vendor contracts
· Monitor and improve operational workflows, ensuring compliance with healthcare regulations and internal policies
· Assist with onboarding and training support staff in collaboration with HR and department leads
· Identify process improvement opportunities and implement solutions to enhance service delivery
· Travel between Maryland offices and occasional Northern Virginia sites (approximately 30% travel)
Qualifications
· Bachelor's degree required; healthcare, business administration, or related field a plus
· Minimum of 4 years of relevant operational management experience, preferably in a healthcare or multi-location environment
· Healthcare background is required, especially in a specialty or ambulatory care setting
· Proficiency in Microsoft Excel and other office productivity tools
· Strong interpersonal and organizational skills; able to adapt and pivot in a fast-paced environment
· Experience working collaboratively with cross-functional teams including clinical staff, finance, and vendors
Benefits
· 401(k) retirement plan with company match
· Comprehensive insurance: Health, Dental, and Vision
· Paid Time Off: 10 days annually
· Sick leave and national company-paid holidays
· Professional growth and development opportunities
Sales Manager - Residential Skilled Trades
Branch manager job in Fairfax, VA
PAY: $120k - 150k per year base plus annual bonus potential American Residential Services (ARS), the largest provider of residential HVAC, Plumbing, and Electrical services in the U.S., employs over 7,000 professionals nationwide. With 45+ years of experience, we proudly deliver top-quality service to customers every day.
What We Offer:
Insurance access after 31 days of employment
Low-cost medical insurance (starting at ~$5/week)
Dental and vision insurance options
Health Savings Account (HSA) or Flexible Spending Account (FSA)
401(k) with company match
Paid time off and holiday pay
Company-paid life insurance
Take-home company vehicle, gas card, and maintenance plan
Responsibilities:
What You'll Do:
Motivate, train, and lead a team of Comfort Advisors to meet or exceed sales goals
Drive revenue growth and conversion performance for residential and light commercial HVAC sales
Act as a technical resource, training the team on building science, energy efficiency, HVAC options, and best practices
Collaborate with multiple departments to troubleshoot challenges and ensure sales targets are met
Hire, develop, and guide sales advisors toward continuous improvement
Lead weekly sales meetings and provide ongoing coaching on strategies, competitive positioning, and selling skills
Present accurate reports and performance updates to senior management
Qualifications:
What You'll Bring:
Minimum 5 years of in-home sales management experience (HVAC industry preferred)
Deep understanding of HVAC products, services, system design, and installations
Experience as an HVAC technician or system designer (a plus)
Strong organizational and problem-solving abilities
Highly metric- and goal-driven mindset, with a focus on measurable success
Proficiency with Microsoft Office; CRM experience is a plus
Strong math skills, including basic geometry and calculations
Excellent work ethic, discipline, and a strong desire to lead a winning team
Note: This posting outlines potential pay ranges and opportunities, which are not guaranteed and do not represent a formal offer. Additional compensation may be offered based on experience and will be outlined in an offer letter addendum. ARS is an equal opportunity employer and does not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status under applicable federal, state, or local laws. Privacy policy available upon request.
Independent Operator - Store Manager
Branch manager job in Bethesda, MD
Grocery Outlet is a rapidly growing, family-oriented retailer dedicated to providing customers with high-quality, deeply discounted products. With commitment to our communities and a strong network of independent operators, we offer a unique business model that empowers entrepreneurs to run their own stores. Our mission is to deliver exceptional value to customers while fostering a culture of independence, integrity, and community impact.
Founded in 1946, Grocery Outlet has a rich history of providing exceptional bargains to customers while supporting local entrepreneurs. Over the decades, we have expanded to more than 500 locations across the United States, maintaining our reputation as the leading extreme-value grocery retailer. Our continued growth and success are driven by our commitment to innovation, strong supplier relationships, and our independent operator model, which has helped countless business owners achieve financial and personal success.
The Independent Operator Role
The Independent Operator (IO) is a hands-on, entrepreneurial role where individuals take ownership of their Grocery Outlet store. This is a unique business opportunity, not a franchise, giving operators the autonomy to run their business while benefiting from the support and resources of an established retail brand.
Key Responsibilities:
Store Operations: Oversee daily store functions, including inventory management, compliance, and financial oversight to ensure profitability and growth.
Leadership & Team Development: Recruit, hire, and train a high-performing team to deliver outstanding customer service and operational excellence.
Buying & Merchandising: leveraging Grocery Outlet's unique buying model. Order the variety and quantity of products to meet the unique preferences of your local community.
Community Engagement: Support local organizations and causes you are passionate about, aligning with our mission of "Touching lives for the better”
Financial & Business Acumen: Manage financial performance, including sales, margins, expenses, and overall profitability.
Customer Experience: Create an inviting shopping experience by maintaining a clean, organized, and well-stocked store.
Benefits:
Operational Autonomy: Run your store the way you think is best for your community, employees, and business.
Uncapped Earning Potential: There is no limit to what you can earn; the more your store sells, the higher your commission payment will be.
Control Your Schedule: While a full-time commitment is required, you have the flexibility to choose your working hours and manage your own schedule.
Corporate Support: Receive training, mentorship, and support from marketing, finance, and business professionals to assist with any questions or issues that arise.
Qualifications:
Minimum of 4 years' retail store Management or multi-unit restaurant management experience.
Entrepreneurial mindset with a passion for retail and customer service.
Strong leadership skills and the ability to build and develop a team.
Business acumen, including financial and operational management experience.
Willingness to relocate and commit to the full training and onboarding process.
A drive for success and the ability to work independently while leveraging the support of the Grocery Outlet network.
This is not the right opportunity for you if you…
Are looking for a passive investment or absentee ownership.
Are interested in selling property or real estate to Grocery Outlet.
Are expecting Grocery Outlet to build a store in a specific location at your request.
If you're ready to take control of your future and own your success, the Grocery Outlet Independent Operator opportunity could be the perfect fit for you!
Grocery Outlet Privacy Policy - *************************************************
Store Manager - Chico's
Branch manager job in Leesburg, VA
This position creates, engages, and welcomes an environment, that cultivates an inclusive culture that provides equitable opportunities and drives associate and customer engagement. This role directs activities to achieve store goals including customer experience, talent management, financial objectives, operational controls, asset protection, safety, and merchandise presentation.
FUNCTIONAL RESPONSIBILITIES:
• Understands, models, and ensures Associate commitment to Brand culture, policies and procedures and holds Associates responsible for their actions.
• Recruits, attracts, selects, hires, retains, and develops talent. Proactively fills positions with qualified talent; creates and maintains a viable succession plan by developing internal bench strength through observation, thoughtful questions, and development.
• Partners with Design and Merchandising leaders through the Product Life Cycle (PLC) process and development of the season related to looks.
• Leads merchandising activities resulting in healthy product turnover and gross margin.
• Continuously ensures compliance with company policies and procedures and applicable laws.
• Guarantees selling behaviors are consistent and aligned to Brand expectation through consistent observation and coaching.
• Supports in-store company sponsored events, philanthropy, or other initiatives.
• Analyzes reporting, identifies opportunities, and proactively creates strategies to meet business needs and elevate the customer experience.
• Leads execution of visual merchandising updates and product placement within Brand guidelines and maintains visual expectations as defined by Brand's visual merchandising standards.
• Clearly articulates brand positioning and educates associates on lifestyle, concepts, and product knowledge.
• Manages controllable expenses through effective scheduling and financial discipline.
• Understands current market trends and can articulate them using Brand interpretations in every customer interaction. Represents Brand by adhering to Brand's dress code guidelines.
• Leads, directs, and drives execution of tasks with a high level of productivity.
• Confirms schedules are written to support business peaks, associate availability, and operational tasks.
• Ensures compliance within operational guidelines, health and safety protocols, Asset Protection policies and practices, other company policies and procedures, and applicable laws always.
• Values individuality and the diverse talents of their team. Leads the team by communicating expectations, providing guidance, delivering feedback, and empowering the team to be their best.
COMPETENCIES:
• Culture: Living the Chico's FAS Values and Guiding Principles by demonstrating Customer Focus, Instilling Trust, Driving Engagement and Delivering Results with High Performance.
• Decision Quality: Making good and timely decisions that keep the organization moving forward.
• Action Oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Interpersonal Savvy: Relating openly and comfortably with diverse groups of people.
• Situational Adaptability: Adapting approach and demeanor in real time to match the shifting demands of different situations.
QUALIFICATIONS:
• High School Required; Some college or bachelor's degree preferred
• 18 years old or older
• 5+ years of Supervisory/Management experience in the retail industry preferred with 2 of those years in a Store Manager position
• Proven ability to recruit, select, develop, and retain full store team and hold individuals accountable for performance
• Proven ability to foster team commitment and create a positive, inclusive working environment
• Demonstrated ability to function as a role model, ensuring that the customer remains the top priority.
• Demonstrated ability to organize, delegate, prioritize, meet deadlines, and follow-up on all store activities
• Knowledge of visual standards and techniques, and ability to implement
• Demonstrated strong verbal and written communication skills
• Ability to forecast and analyze business trends act on findings and manage payroll expense to maximize store performance; proven ability to deliver sales results
• Ability take initiative, prioritize, and meet deadlines as assigned with minimal supervision and within designated timeframes
• Ability to work a flexible schedule to meet the needs of the business, including evening, weekend, and holiday shifts
• Requires physical activity which may require lifting (up) to 50 pounds
Chico's FAS, Inc. is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, childbirth and related medical conditions, lactation, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected under federal, state, or local law.
Commercial Service Manager - Roofing
Branch manager job in Takoma Park, MD
The Commercial Service Manager - Roofing plays a critical role in overseeing and managing roofing service operations within the commercial sector. We are expanding our services division and this division is growing very quickly and we are hiring a service manager who's looking to grow with the company using your own book of business from contacts you have gotten from the job industry. This is strictly a re-roofing division where we are looking for renovation of pre-existing roofs. This position focuses on ensuring high-quality service delivery, business development, and customer satisfaction while leading a team of skilled professionals in the roofing industry.
Key Responsibilities
Manage and oversee the daily operations of the commercial roofing service department.
Develop and implement strategies for business development to drive growth in service contracts and customer acquisition.
Ensure compliance with safety regulations and quality standards in all roofing projects.
Collaborate with construction teams to provide effective solutions for roofing needs in commercial and industrial settings.
Lead, train, and mentor a team of service technicians to enhance performance and service delivery.
Maintain strong relationships with clients, addressing their needs and ensuring a high level of customer satisfaction.
Prepare and manage budgets for service operations to ensure profitability.
Conduct regular inspections and assessments of roofing systems to recommend maintenance and repairs.
Qualifications
Bachelor's degree in business administration, construction management, or a related field.
Proven experience in the roofing industry, particularly in commercial and industrial roofing.
Strong knowledge of roofing systems, including waterproofing, low slope, and sheet metal roofing.
Demonstrated experience in a service management role, ideally within the construction or roofing sectors.
Excellent leadership and team management skills.
Strong business development acumen and customer relationship management skills.
Ability to analyze financial data and manage budgets effectively.
Benefits
Salary: 100 - 150k Base (Dependent on book of business)
Negotiable Commission Structure
Medical
Dental
Vision
PTO
Email Your Resume In Word To
Looking forward to receiving your resume through our website and going over the position with you. Clicking apply is the best way to apply, but you may also:
jon.quickel@cybercoders.com
Please do NOT change the email subject line in any way. You must keep the JobID: linkedin : JA12-1846152 -- in the email subject line for your application to be considered.***
Jon Quickel - Recruiting Manager
For this position, you must be currently authorized to work in the United States without the need for sponsorship for a non-immigrant visa.
This job was first posted by CyberCoders on 03/25/2025 and applications will be accepted on an ongoing basis until the position is filled or closed.
CyberCoders is proud to be an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, status as a crime victim, disability, protected veteran status, or any other characteristic protected by law. CyberCoders will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable state and local law, including but not limited to the Los Angeles County Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. CyberCoders is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. Individuals needing special assistance or an accommodation while seeking employment can contact a member of our Human Resources team at Benefits@CyberCoders.com to make arrangements.
(Remote) Account Manager - Outdoor Lawn & Garden
Remote branch manager job
Founded in 1984, SZCO Supplies Inc offers a broad portfolio of knives, edged tools, and related products for work, outdoor recreation, hobbyists, collectors, and home use. We design, develop, and introduce over 100 new products annually under premium brands such as Rite Edge and Sierra Zulu, and in-demand licenses like DeWalt and US Army. With same-day shipping and dropship fulfillment capabilities, we are uniquely positioned to serve distributor, retail, and eCommerce channel customers. Our headquarters and distribution center is located in Baltimore, MD.
Role Description:
We're looking for a driven, relationship-focused Territory Sales Manager to lead growth our new lawn and garden product line. This role is responsible for managing and expanding key relationships with CO‑OP and hardware retail accounts, including Do‑It‑Best, Ace, True Value, and independent retailers. The ideal candidate will bring a background in consumer goods or outdoor tools and understand the seasonal rhythms of the lawn & garden retail category.
You'll be a key member of our sales team, serving as the face of our brand in the field-identifying growth opportunities, executing promotions, and collaborating cross-functionally with internal teams to meet account goals.
Key Responsibilities:
Own and grow sales focusing on hardware, CO-OP, and lawn & garden retail accounts
Manage and expand relationships with key channel partners, including Do‑It‑Best, Ace Hardware, True Value, and regional garden centers
Present and sell seasonal programs, product launches, and promotional opportunities to buyers and retail decision-makers
Prospect and onboard new accounts, identifying opportunities for product placement and merchandising support
Collaborate with internal sales support, product, supply chain, and marketing teams to meet customer needs and performance targets
Track performance and manage territory planning using our ERP and sales reporting tools
Participate in trade shows, customer visits, and territory travel (~30%) to maintain high-touch account service
Provide market feedback on trends, competitive activity, and opportunities for product or program improvement
Qualifications:
3-5+ years of experience in territory sales, key account management, or channel sales in a consumer goods category
Proven track record selling into hardware, CO‑OP, or outdoor retail channels - experience with Ace, Do‑It‑Best, True Value, Orgill is strongly preferred
Strong interpersonal skills and ability to build relationships with buyers, store managers, and distributor reps
Self-starter comfortable working remotely and managing a territory independently
Proficiency with CRM tools and Microsoft Office (Excel, PowerPoint, Outlook)
Willingness to travel (~25-30%)
What We Offer:
Competitive base salary + commission
Remote work flexibility
Medical, dental, and vision benefits
Paid time off and holidays
Opportunity to join a fast-growing brand in the outdoor products category
General Manager, Bethesda
Branch manager job in Bethesda, MD
The General Manager is responsible for maximizing sales, providing an exceptional shopping experience for the customer, and managing the store's visual and operational standards, including the store's shrink %, wage cost and Clienteling. The General Manager is responsible for staffing, training and developing high performance teams.
Responsibilities:
SALES LEADERSHIP:
Creates an outstanding sales and Customer Service environment
Strives for sales excellence and results
Sets and evaluates weekly, monthly and seasonal goals for staff
Works with customers and models excellent customer service and Clienteling skills
Maximizes sales through strong floor supervision skills
Assesses store morale, monitors and praises positive associate performance, and resolves and documents performance issues promptly
Develops Sales Associates to be experts in the selling steps and client building through utilizing the Sales Training Programs and the Client Books
STAFFING AND ASSOCIATE DEVELOPMENT:
Networks in industry to recruit and hire high quality management and sales-oriented associates
Fills all levels of open positions within the store in an urgent and timely manner
Ensures adequate staff is available to meet business needs - schedules accordingly
Follows company criteria properly hiring, reviewing, coaching and promoting Sales Associates and Assistant Managers
Administers company personnel programs including appropriate performance reviews, compensation and employment records
Ensure personnel are trained on product knowledge, selling skills and customer service to support the brand experience
Documents employee performance in a timely manner
Creates enthusiasm and excitement within store to motivate high performance teams
OPERATIONAL EXCELLENCE:
Protects store payroll by managing wage costs, salaries, and allowable hours
Controls company's assets, i.e. key control, loss prevention measures, inventory paperwork and company standards of conduct
Strives for 100% accuracy and compliance in cash, inventory, fixtures and property
STORE STANDARDS:
Execute floor-set and promotional directives; implements visual merchandising
Supervises the overall cleanliness and organization of the sales floor and backroom
Ensures store appearance and atmosphere supports and reinforces the brand image
Understands, supports and complies with all company policies and procedures
MERCHANDISING/VISUAL:
Ensure execution of effective merchandising strategies and directives
Ensure the selling floor is neat, clean, organized and reflects the correct visual image at all times
Ensure presentation of all displays, fixtures and all visual areas are reflective of current visual direction
Identify and communicate product concerns in a timely manner
Communicate inventory needs to support the business goals
FASHION/STYLING:
Represents the fashion and style of Veronica Beard
Knowledge of current fashion trends and styles
Appreciation and demonstration of an overall finished fashion look
Ensure staff is following Veronica Beard fashion guidelines.
Comfortable with being on camera for social media purposes (both stills and video)
Able to fluidly discuss product and fashion on camera
Requirements:
Ideal candidate must possess 3-5 years in the luxury business, strong team leadership, excellent customer service, interpersonal and communication skills required, energetic, outgoing, driven individual with an eye for women's fashion and passion to succeed. Strong visual background, sound organization and operational skills
Minimum of 2 years retail Store Management position/experience in women's apparel (or related field)
Ability to work flexible schedule including nights and weekends
Strong verbal and communication skills
Strong observation skills - identifying and assessing customer and employee behavior, reactions, and floor awareness
Ability to retain and utilize data, i.e. names, merchandise, information, policies and procedures
Ability to create a quality working environment that will encourage others to develop and excel
Foster a work climate that inspires mutual trust, respect, professionalism and teamwork to achieve goals
At Veronica Beard, we are committed to creating and maintaining a workplace where every single employee can thrive and feel valued. As a company, we firmly believe that there is strength in diversity. We seek to recruit talent from a variety of perspectives and backgrounds and are actively seeking candidates with a dedication to advancing equity, inclusion, and racial and social justice in their work.
Veronica Beard is committed to an environment of mutual respect and is an EEO/Affirmative Action Employer. No employee or applicant is discriminated against because of race, color, sex (including pregnancy), age, national origin, religion, sexual orientation, gender identity, gender expression, parental status, status as a veteran, and basis of disability or any other federal, state or local protected class.
Store Manager
Branch manager job in Tysons Corner, VA
About the Role
As Store Manager, you'll lead the daily operations of a flagship retail location with a focus on delivering a remarkable customer journey and optimizing team performance. You'll ensure operational excellence, mentor and support a high-performing team, and work cross-functionally to support the overall retail strategy. You will act as a key brand ambassador, modeling the company's values through leadership, communication, and action.
What You'll Do
Clearly communicate the brand's mission, values, and product stories to customers and team members.
Provide expert guidance on product features, fit, and styling to deliver a personalized shopping experience.
Cultivate a strong sense of community through in-store activations and local events, aiming to host at least two per month to enhance visibility and traffic.
Train, coach, and develop store staff on operational procedures, customer service standards, and brand guidelines.
Gather and relay customer feedback and in-store insights to corporate and cross-functional partners.
Accurately report on key performance metrics including sales, returns, and store performance indicators.
Hire, lead, and inspire a diverse team to deliver excellent service and uphold company values. Address employee relations matters with empathy and professionalism.
Support strategic problem-solving and demonstrate sound decision-making in day-to-day and complex scenarios.
Ensure operational targets are met or exceeded, including revenue goals, staffing, and stock management.
Oversee daily scheduling, payroll, inventory control, and order processing through internal systems.
Collaborate with visual merchandising partners to maintain brand standards and optimize store layout for performance.
You Are
Enthusiastic about joining a purpose-driven retail brand and contributing to a growing store network.
Confident in managing performance through data and thoughtful observation.
A skilled communicator, capable of delivering feedback and updates effectively in person and virtually.
Operationally savvy, with the agility to adapt in a fast-paced, evolving environment.
A self-starter who takes initiative in solving problems and suggesting improvements.
Data-literate with the ability to analyze trends and customer behaviors to inform business decisions.
Technically proficient in tools like Shopify, Google Workspace, and Microsoft Office.
Flexible and ready to contribute to both big-picture initiatives and day-to-day tasks.
At least 18 years of age.
Pay Range: $35-$40/hr
Store Manager
Branch manager job in Bethesda, MD
Store Manager (Full-Time)
Reports to: Director of Retail
As a Mavi Store Manager, you are more than just a retail leader-you are a brand ambassador and business driver. You'll be responsible for delivering an exceptional customer experience, leading a high-performing team, and ensuring operational excellence in-store. This is a full-time position that plays a key role in shaping the success of our retail presence.
What Makes a Great Mavi Store Manager?
Customer-Obsessed
Prioritizes delivering a best-in-class experience
Builds meaningful connections with regulars and new customers
Team-First Mentality
Leads by example, motivates through coaching-not just direction
Invests in team development and celebrates team wins
Commercially Driven
Strong understanding of KPIs, stock flow, and profitability
Uses data to drive decisions and maximize daily sales opportunities
Detail-Oriented Operator
Maintains high standards across VM, stockroom, and shopfloor execution
Confident in managing opening/closing, scheduling, and loss prevention
Agile & Solutions-Oriented
Thrives in fast-paced retail with shifting priorities
Takes initiative, stays calm under pressure, and adapts quickly
Authentic & Positive Communicator
Confident, open communicator who embodies Mavi's friendly and genuine tone
Builds trust and loyalty with customers and team alike
Passionate About the Brand
Wears and loves the product-understands the importance of Fit, Fabric, Foundation
Embodies denim lifestyle and represents Mavi proudly in and out of the store
Key Responsibilities
Lead and inspire a team to deliver exceptional customer experiences and meet sales targets
Maximize store profitability through effective scheduling, payroll, and expense management
Recruit, onboard, and develop store talent aligned with Mavi's values and standards
Ensure operational excellence, including cleanliness, back-of-house organization, and visual standards
Drive performance through weekly/monthly business reviews and KPI tracking
Bring Mavi's brand story to life on the sales floor through Fit, Fabric, Foundation
Manage local marketing activations and build community engagement
Liaise with HQ teams including HR, Merchandising, Operations, IT, and Marketing
Maintain full access to all store systems; responsible for opening and closing procedures
Required Skills & Qualifications
Previous retail management experience required, preferably in the fashion or lifestyle retail sector.
Proven track record of meeting or exceeding sales targets and KPIs
Strong team management, coaching, and talent development skills
Excellent communication, interpersonal, and organizational abilities
Solid understanding of retail operations including scheduling, payroll, inventory, and visual merchandising
Passion for fashion and a genuine interest in denim
Flexible availability, including evenings, weekends, and holidays
Proficient computer skills including Microsoft Office (Excel, Word, Outlook).
Ability to stand for extended periods of time and lift/move objects weighing up to 40 pounds.
General Manager
Branch manager job in Fairfax, VA
General Manager / Scenter Manager - Scenthound
Compensation: $55,000-$65,000 per year (base + performance-based incentive)
Schedule: Full-time | Must be available to work Saturdays (no Sundays)
About Us
Scenthound is on a mission to make routine dog care simple and accessible. We're not just grooming dogs - we're creating healthier lives for them and building a team that thrives on purpose and connection. As a Scenter Manager, you'll be the heartbeat of your location - leading a team, delighting customers, and ensuring every dog leaves happier and healthier than when they came in.
Core Values
DOG FIRST - We advocate for the health and well-being of every dog in our care.
ONE PACK - We are one company, one team, with one mission. We trust, respect, and support one another.
BRING LOVE - We bring good energy to our work and do our job with loving intention.
SEEK GROWTH - We believe. We learn. We grow.
MAKE A DIFFERENCE - We work with purpose and are driven by a desire to make a positive impact.
The Role
As Scenter Manager, you'll own the daily rhythm of your store - ensuring operational excellence, a best-in-class customer experience, and a strong, motivated team. This is a hands-on role where you'll lead by example, build a positive culture, and drive performance. If you're passionate about people, pups, and creating great experiences, this is the role for you.
Responsibilities
Leadership & Team Engagement
Lead, coach, and inspire your team to consistently deliver exceptional service
Foster a culture of accountability, positivity, and teamwork
Support hiring, onboarding, training, and performance feedback
Operations & Customer Experience
Ensure smooth daily operations and adherence to the Scenthound Playbook
Create a welcoming, hospitality-focused environment for dogs and their owners
Uphold cleanliness, safety, and quality standards in both front-of-house and back-of-house
Sales & Member Success
Drive member conversions through soft sales and relationship-building
Educate customers on membership options and the value of routine care
Manage store performance metrics: membership growth, service quality, and team productivity
What We're Looking For
High EQ and a servant leadership mindset
Experience in customer-facing environments (hospitality, retail, fitness, or service industries)
Passion for creating memorable customer experiences
Comfortable leading a team and holding others accountable
Organized and detail-oriented, with the ability to manage operations and people
Sales experience is a plus but not required - we'll teach the playbook!
Benefits
Paid Time Off
Professional development opportunities and in-market training
Growth Opportunity
Scenthound is a growing brand with a clear path for advancement. High-performing Scenter Managers may be eligible for future Area Manager roles or other leadership opportunities within the organization.
Account Manager (Small Business Marketing)
Branch manager job in Reston, VA
We are seeking an Account Manager to be the face of our business for customer accounts across our services including branding, web, tech, digital marketing, direct marketing, reputation management, and more. This role will blend account management and performance marketing into one. An ideal candidate will have a working knowledge of digital marketing including search marketing, analytics, local SEO, local listings, and local business marketing tactics - and will be comfortable speaking to these subjects to guide our customers to successful performance outcomes for their businesses. This is a freelance position with an expected workload of 10-20 hours per week of work. This position is remote. There is potential for the workload to increase including full-time employment.
Responsibilities:
Manage a book of business for Boost Local, working with your customer accounts to understand their needs and goals, and guide them towards success through our service offerings.
You will provide reporting to each customer you work with and will meet with them regularly to define goals, ensuring that our team is on track to meet those goals.
You will coordinate efforts with related departments such as our Ads team, SEO, Web, Creative, etc.
You will directly manage and execute some of the campaign work including local listings.
Assist in the development of future service offerings for Boost Local.
Skills Needed:
3+ years of digital marketing experience preferably with experience with local businesses.
Demonstrated ability to meet customer goals and needs through digital marketing initiatives.
Knowledge of analytics, ad platforms, and reporting tools such as GA4, Google Ads, Meta Ads, CallRail, and Agency Analytics.
About Boost Local
At Boost Local, we help local businesses thrive through smart, measurable marketing and sales support. We act as an extension of our customers' teams-building systems that drive consistent leads, turn marketing into a profit center, and support confident business growth and expansion. We're not just an agency, but a trusted growth partner committed to clear strategy, hands-on support, and real results.
Roofing Sales Manager (Retail & Insurance Claims)
Branch manager job in Chantilly, VA
About the job
At Champion Roofing & Construction, we don't just build roofs - we build trust. As an Owens Corning Platinum Contractor, we're recognized among the top roofing companies in the nation for our quality, professionalism, and customer care.
Our team specializes in both retail roofing and insurance claim restoration, helping homeowners restore and upgrade their homes with confidence. We're growing fast and looking for a Sales Manager who leads from the front, someone ready to build, inspire, and elevate a championship-level sales team.
The Role
We're seeking a dynamic Sales Manager with a strong background in roofing, insurance claims, and retail sales. You'll oversee sales operations, drive revenue growth, and lead a team of high-performing reps who match your drive for excellence.
If you thrive in a competitive environment and know how to turn opportunity into success, this is the role for you.
What You'll Do
Recruit, train, and motivate a winning sales team
Lead both retail roofing sales and insurance claim projects from start to finish
Work directly with homeowners, insurance adjusters, and team members to ensure smooth claims
Drive accountability, track KPIs, and implement growth strategies
Maintain the Champion Roofing standard of integrity, quality, and results
What We're Looking For
3+ years of leadership experience in roofing, construction, or insurance restoration
Strong understanding of insurance claim processes and retail roofing sales
Proven ability to lead teams to exceed sales targets
Confident communicator and negotiator with a closer's mentality
Xactimate experience preferred
Valid driver's license and reliable transportation
What We Offer
Competitive base salary with uncapped commissions
Performance bonuses and leadership incentives
Benefits, paid time off, and opportunities for advancement
A culture built on teamwork, excellence, and winning results
The credibility of working with an Owens Corning Platinum Contractor
Ready to Lead Like a Champion?
We're not looking for average. We're looking for the best. If you're ready to lead a top-performing team, dominate both retail and insurance markets, and represent a Platinum-level brand, we want to meet you.
Store Manager
Branch manager job in Arlington, VA
MANGO is a multinational fashion company that designs, manufactures and markets clothing and accessories.
At MANGO, we inspire and unite through our passion for style and culture. We are in 118 countries and our online presence extends to more than 85 countries. Our team is made up of people of 112 nationalities.
In our team, we are proactive and dynamic, with communication skills and we are always open to new challenges. We are a young and multicultural team, we love the good vibes we have and we work together to achieve results. We are informed of trends and current events in the retail world.
Job Details:
For our MANGO store located at Fashion Centre, Pentagon City in Arlington, VA, we are currently recruiting for a FULL TIME STORE MANAGER to join our team!
Reporting to the District Manager you will be responsible for the general running of your store. You will ensure that sales targets are exceeded, customer service is at its highest level and the store image is impeccable. You will be responsible for leading and motivating your team and maintaining an atmosphere that is always active and pleasant.
Key Responsibilities:
To ensure an excellent level of customer service is provided in the store
To plan, apply and monitor the required measures in order to reach and exceed sales targets
To analyze and review management indicators and costs in order to improve them
To ensure and collaborate in the implementation of merchandising standards and optimize selling space in order to obtain maximum profitability
To be familiar with the collection, and control and manage the stock to maximize sales
To act as a role model and promote effective communication within the team
To recruit, train and ensure the seamless integration of the new employees
To lead and motivate the team, ensuring the development of staff potential
To plan, organize, prioritize and distribute tasks, optimizing resources and minimizing costs
To ensure the optimal management of personnel administration duties
We are looking for an individual with relevant experience in managing a dynamic store within the fashion retail industry.
You should be self-motivated, inspire your team to work well as a team leading by example and deliver outstanding results. You should have a proven ability to maximize profitability. Sales-oriented, organized and tenacious, you are a problem solver, able to work well under pressure and adapt to changes.
If you like sharing responsibility, developing both professionally and personally, and want to grow in a dynamic fashion retail company in full expansion, then this is your opportunity!
Apply now and start a long and successful career within MANGO.
What makes us special?
As a member of the Mango team, you'll get a 40% discount on all our lines, so that you'll always be wearing the latest!
Insurance Benefit: You only pay a % of the value!
401(K) Pension Plan
Holidays + Wellness Days
Vacation Days
Commuter Benefits
Bonus and/or Commission paid monthly
At Mango, we invest in your personal and professional development. Access a wide range of training courses, personalized mentoring, continuous development programs and internal promotion opportunities that will drive you toward success.
Think big! Mango offers you international opportunities in over 115 markets for you to broaden your horizons and grow with us globally.
You got it?
We like you!
Sales Manager in US for Customer visit
Branch manager job in Rockville, MD
Simsona Steel Detailing services began providing detailing services in 1997 and has since grown to an organization with over 150 employees in Steel Detailing and Rebar Detailing Departments. We strive for excellence to meet the demands of our customers through unmatched turnaround times, superb accuracy, and competitive rates. Our company is committed to the success of our clients, providing high-quality detailing services with advanced software and a skilled staff. We are a valuable resource to the construction and structural steel industry, offering our services at competitive prices and quick turnaround times.
Role Description
This is a full-time on-site role for a Sales Manager in USA. The Sales Manager will be responsible for managing customer visit sales activities, developing and implementing sales strategies, training and mentoring sales representatives, and maintaining strong customer relationships. The Sales Manager will also analyze market trends, identify opportunities for growth, and ensure that sales targets are met or exceeded.
Qualifications
Proven experience in customer visit and sales management
Effective leadership and team management skills
Strong communication and negotiation skills
Experience in the steel detailing or construction industry is a plus
Bachelor's degree in Sales, Marketing, Business Administration, or a related field
Salary
Commission based on sales
Showroom Sales Manager
Branch manager job in Washington, DC
Join a luxury brand of tile and bath. We are searching for an experienced leader charged with managing our Washington, DC Design Center showroom. This role will own the financial performance of the showroom and exceed revenue goals for sales and profitability. Additionally, the manager will lead, coach, and develop a high performing sales team while working to foster, cultivate, and manage relationships within the trade design community.
The right candidate will be proactive and organized in their leadership; high-energy, versatile, and a strong communicator with the ability to strategically lead our DC design center showroom, while gaining brand loyalty and recognition in the market.
We value and cultivate long-standing relationships with our clients and our teammates. We work in a highly collaborative, creative environment that values each associate's contribution toward delivering beautiful, innovative, luxury products while providing superior customer service.
Key Responsibilities
Showroom Management:
-Execute organizational strategies to firmly position the company as the industry leader of luxury home surfaces and bath
-Create a culture of accountability and empowerment within the showroom
-Responsible for showroom operations; establishing and maintaining processes to uphold brand standards
-Lead/teach the execution of market share growth through strategic account development plans and execution. Weekly collaboration and field training, visiting all accounts on a weekly/monthly rotation
-Drive use of SAP, project pipelines, account list, social media, and technology.
-Research and implement innovative ways to proactively market products
-Create a showroom environment that delivers a luxury experience to all clients
-Attend and host industry events; lunch and learns, showroom tours, + other creative and collaborative gatherings
-Point of contact for client escalations, beyond sales consultant experience
-Showroom budget management, P&L responsibility, net 30 account-ageing report, expense reporting
Account Management:
-Strategically manage showroom accounts using SAP HANA and other reporting metrics
-Effectively and confidently promote our curated surfaces and plumbing lines, in person and virtually using technology
-Use innovative ideas and leverage virtual and other tools to develop and maintain relationships within the architect and design community; as well as enhance relationships with current clients to increase sales
-Actively support the sales team in identifying and securing new clients within the geography of the showroom
-Guide, develop, and measure individual associate's accounts and CRM activity using regular one on one meetings to ensure marketing activities match potential
Team Management:
-Sales Leader for the showroom, coaching and developing the sales team using 30/60/90-day plans
-Partners with Sales Consultant on developing and maintain client trade relationships
-Trains team in selling and marketing, reflective of the brand
-Coach team to stay current on product range and competitors' offerings, and report findings to cross functional partners
-Hold designated showroom associates accountable for project management, offering outstanding service and follow-through for our clients
-Empower associates to resolve client issues and implement solutions
Required Skills/Experience:
-Bachelor's degree or equivalent
-5 years of inside/outside sales experience in a showroom, retail, or design firm
-Minimum of 3 years of experience in a sales management role within high end luxury brand environment
-Fearless and innovative approach to selling with a client-centric mentality
-Ability to take charge, drive for results and make sound decisions quickly
-Ability to negotiate and close deals
-Digitally savvy - willing and able to connect with clients both virtually and in person
-Proven team builder with the ability to coach and develop a sales team
-Self-motivated leader with excellent communication skills, both verbal and written
-Well-connected within the luxury design trade around the showroom
-Exceptional time management skills with ability to multi-task
-Resilient with the ability to proactively overcome challenges
-Ability to inspire trust, integrity, and professionalism
-Innovative and strategic thinker
-Data driven
-Proficient in all Microsoft Office applications
-Plumbing/tile/construction background/exposure a plus
Store Manager
Branch manager job in Greenbelt, MD
Our values start with our people, join a team that values you!We are the nation's largest off-price retailer with over 2,000 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience.As part of our team, you will experience:Success. Our winning team pursues excellence while learning and evolving Career growth. We develop industry leading talent because Ross grows when our people grow Teamwork. We work together to solve the hard problems and find the right solution Our commitment to Diversity, Equity & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.GENERAL PURPOSE:Responsible for all aspects of the Stores' operations. Leads the entire operation of the Store to ensure that Company standards and best practices are consistently met. Staffs, trains and develops leadership team to deliver the desired sales and profit results, while maintaining a friendly, easy to shop environment. Recruits, trains and develops Associates. Manages the operations of the Stockroom, Front End, and Sales Floor to ensure new merchandise gets to the sales floor in a timely manner, goods are received properly and manages expenses through execution of best practices and productivity.
ESSENTIAL FUNCTIONS:General Operating Requirements:• Leads all Company Best Practices and maximizes productivity by minimizing steps and touches while working.
• Analyzes Store reports to evaluate controllable expenses and overall Store performance.
• Addresses any variance to Company standards with appropriate action plan, partnering with the District Manager as needed.
• Ensures proper scheduling of Associates to meet business objectives.
• Accepts special assignments as directed by Leadership.
• Responsible for payroll administration including daily punch edits, Associate scheduling compliance, Sunday payroll transmission, and Payroll reporting as needed.Organizational Development:
• Recruits, hires, trains and develops Assistant Managers, Area Supervisors and non-exempt Associates.
• Through selection, training and motivation, strives to reduce Store turnover. Utilizes and promotes all retention tools including incentive programs, recognition opportunities, contests and training. Ensures all required training courses are prioritize and completed in a timely manner.
• Responsible for addressing personnel and performance issues including coaching, verbal and written warnings, progressive discipline and termination when needed.
• Ensures compliance with Ross personnel policies and procedures.
• Manages Associate Relations issues, consulting with the District Manager as needed.
• Ensures compliance with all State, Local and Federal regulations.Expense Control:
• Leads all expenditures to be within budget.
• Controls payroll hours to plan, as the primary controllable expense, as well as adjusting to current business trends.Maintaining a Safe & Secure Environment:
• Maintains adherence to Company safety policies and ensures the safety of Associates and Customers
• Ensures all Associates understand and can execute emergency operating procedures.Customer Service:
• Treats all Customers, Associates, and other leaders with respect.
• Demonstrates courtesy, friendliness, and professionalism at all times. Recognizes Associates using Company recognition programs.
• Executes Customer service programs and Merchandise Presentation programs through Associate training and program supervision.
• Supervises and coaches Retail Associates in providing efficient and friendly service at the registers, Customer Service desk, fitting rooms, sales floor, etc.Personal and Store Brand:
• Leads all Store Associates in, and models, a professional appearance, in accordance with the Company Dress Code. Reinforces the Company Dress Code at all times.
• Represents and supports the Company brand at all times.
• Manages Store to ensure a clean, neat, easy to shop environment.
• Maintains a high standard of housekeeping with help of contracted maintenance personnel and Ross Associates.Merchandise Processing and In-Store Marketing
• Ensures recovery, sizing and markdowns are completed to Company standards through teaching, assigning tasks, and following up per Company best practice.
• Ensures merchandise is presented and organized according to Company merchandising guidelines.
• Urgently manages merchandise processing to the sales floor within the expected Company timeframe.Loss Prevention:
• Responsible for training Associates on Loss Prevention programs to achieve Store shortage goals.
• As a representative of Ross Leadership, demonstrates integrity and honesty in all interactions with Associates and Customers. Safeguards confidential information, cash and credit card information and merchandise.
• Understands and complies with the Loss Prevention Awareness Program and is responsible for Store Loss Prevention which includes maintaining a large Customer service presence on the sales floor, Customer and Associate engagement and heightened Loss Prevention awareness.
• Responsible for leading the annual inventory process including preparation and execution of inventory guidelines.
• Monitors mark-out-of-stock policy to ensure proper administration.
COMPETENCIES:
• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution
QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:
• Five or more years of Store management experience in a retail environment.
• Must maintain a high level of Customer service.
• Must demonstrate the ability to lead, manage, motivate and communicate positively to Store Associates at all levels.
• Ability to train, coach and develop Associates at all levels.
• Ability to organize and prioritize tasks necessary to accomplish goals, develop a schedule to complete tasks and execute to achieve results.
• Fluency in English.
• Must exercise considerable independent judgement and discretion.
• Ability to work evenings and weekends.
PHYSICAL REQUIREMENTS/ADA:Ability to use all Store equipment, including PDTs, registers and PC as required.Ability to spend up to 100% of working time standing, walking, and moving around the Store.Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.Ability to occasionally push, pull and lift more than 25 lbs.Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies.Ability to perform basic mathematical calculations commonly used in retail environments.Certain assignments may require other qualifications and skills.
SUPERVISORY RESPONSIBILITIES:Direct supervision of Assistant Store Manager, Area Supervisors and all Retail Associates.
DISCLAIMERThis job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.
Store Manager
Branch manager job in Jessup, MD
Are You Craving A Career With An Industry Leader?
Panda Express is searching for experienced leaders to join our store management team. Panda is 100% committed to the professional and personal development of our family of associates. That's why we offer paid Store Management Leadership Training, mentorship, and support from our Panda community that cares about your success.
What You'll Do As A Store Manager:
You are in charge of the operation of a single store. This includes, but is not limited to, hiring, managing and directing of associates to achieve financial goals and ensuring the delivery of exceptional guest experiences. It's up to you to make your store a success.
Don't worry! In order to prepare you for success, we will provide an 8 or more weeks of store leadership training program.
How we reward you:**
Free meals while working at Panda
Generous compensation package with bonus opportunities
Medical, Vision, Dental, Voluntary Short-Term Disability, Cancer Income Protection insurance for full-time associates
Pre-Tax Dependent Care Flexible Spending Account
401K with company match
Paid time off, paid holidays, bereavement/funeral leave and Leave Share Program
Discounts at theme parks, gym memberships, and much more
Opportunity to give back to your community
Hands-on paid training to prepare you for success
On-Going Career & Leadership Development
Opportunities for growth into management positions
On-going career and leadership development, including comprehensive training
Continuous education assistance and scholarships
Lucrative associate referral bonus
Income protection including Disability, Life, and AD&D insurance
Pre-Tax Dependent Care Flexible Spending Account
Please refer to for details.
**Candidates must meet, and continue to meet if employed, eligibility requirements for each benefit to qualify.
Desired Skills & Experience:
High school diploma required
Flexibility to work in a store within a 50-mile radius
Able to work a flexible schedule, including weekends
Food Safety: Serve Safe certified
ADA Statement:
While performing duties, counter areas are often hot with steam from steam table and food vapors. Workspace is restricted and employees are generally expected to remain standing for long periods of time. Employees must prepare hot and cold foods, use Chinese cook knife and other kitchen equipment and work quickly without losing accuracy. Employees must be able to lift up to 50 lbs., stand up to four hours and reach across counter tops measured at 36 inches to serve customers. Kitchens are hot and noise levels are usually high; storage space is limited and shelving is high. Employees must be able to work in a fast-paced work environment, have effective verbal communication skills, ability to adapt to a dynamic environment with changing priorities, and the ability to manage conflicts/difficult situations.
Panda Strong since 1983:
Founded in Glendale, California, we are now the largest family-owned American Chinese Restaurant concept in America. With close to 2,300 locations globally, we continue our mission of delivering exceptional Asian dining experiences by building an organization where people are inspired to better their lives. Whether it's impacting our team or the communities we work in, we're proud to be an organization that embraces family values.
You're wanted here:
Panda Restaurant Group, Inc. is an Equal Opportunity Employer and is committed to providing equal opportunity, and does not discriminate on the basis of any characteristic protected by law, including but not limited to sex/gender (including pregnancy, childbirth, lactation and related conditions), gender expression, race, color, religion, national origin, sexual orientation, gender identity, disability, age, ancestry, medical condition, genetic information, marital status, and veteran status. Additionally, Panda Restaurant Group, Inc. complies with all federal, state, and local laws regarding requests for workplace accommodation. The Americans with Disabilities Act (ADA) prohibits discrimination against qualified individuals on the basis of disability. Applicants are entitled to reasonable accommodations, absent undue hardship, to effectively participate in the application and hiring process, for example, sign language interpreters. If you believe you require an accommodation for the application or interview process or for the position for which you are applying, please reach out to ...@PandaRG.com.
Pay Range: $26.73 per hour - $29.73 per hour
*Within the range, individual pay is determined using various factors, including work location and experience. Panda makes no guarantee that any associate will earn any bonus and reserves the right to change or terminate any or all of its bonus programs at any time, with or without advance notice.
Assistant Manager
Branch manager job in Frederick, MD
The ideal candidate will be responsible for driving the company's key performance indicators by delivering an exceptional in-store experience. In order to do this, the candidate will build and train an effective team, and effectively incorporate business trends and customer feedback into the training of employees.
Responsibilities
Build effective relationships with associates, peers and supervisor to develop a high performing team
Analyze reporting and business trends to make strategic decisions to drive results
Directly supervise the business, ensuring, and maintaining high quality standards
Consistently assess and provide ongoing performance feedback to all levels of team members
Qualifications
Minimum high school education or equivalent
2+ years' of retail or equivalent management experience
Strong verbal or written communication skills
General Store Manager
Branch manager job in Woodbridge, VA
Ashley is the leader in the Home Furnishing retail industry with over 1000 retail locations worldwide! Our General Sales Managers are responsible for building a successful sales team and ensuring an exceptional in-store experience for every guest that results in increased store sales, profitability, and customer loyalty. The General Sales Manager is responsible for developing and leading a team of retail professionals in the implementation of the company's sales approach, meeting and exceeding key performance indicators, and ensure that company policies and operating procedures are being meet.
What we offer:
Salary, plus weekly, monthly, and annual incentive-based compensation.
Paid Time Off (PTO)
Medical, Dental, Vision benefits
401k -match up to 4%
Assistant Manager
Branch manager job in Washington, DC
About Us
Who we are:
Since 1975, TUMI has been creating world-class business, travel and performance luxury essentials, designed to upgrade, uncomplicate, and beautify all aspects of life on the move. Blending flawless functionality with a spirit of ingenuity, we're committed to empowering journeys as a lifelong partner to movers and makers in pursuit of their passions. The brand is sold globally in over 75 countries with approximately 2,000 points of sale.
Job Description
Associate Benefits:
• Career pathing
• Work-life balance
• Training
• Paid time off
• Pet Insurance
• Tuition Reimbursement
• Employee Discount
• Employee Assistance Program (EAP)
• Comprehensive benefits package including medical and dental insurance with partial employer contributions, vision insurance, company-paid basic life insurance, Accidental Death & Disability Insurance, Supplemental Life insurance, 401(k) with a company match, and commuter benefits.
• Retail Store Associates may be eligible to participate in the quarterly sales bonus program. Store bonus payout eligibility is determined by performance to the quarterly sales plan which may be prorated depending on various factors.
Your role at Tumi:
As part of our Retail team, the Assistant Manager is responsible for creating a client experience that accurately reflects the ethos of our brand while building and maintaining strong client relationships and driving sales through outstanding service.
The ideal candidate is committed to client service, demonstrating a strong understanding of, if not passion for, the luxury, travel, fashion, and lifestyle markets.
The TUMI retail environment encourages an entrepreneurial spirit, offering growth opportunities over time as we work together to increase sales, KPI's, build client awareness, provide world-class service, and grow the brand.
Key Responsibilities:
Performance to Goals:
• Meet and exceed individual and store baseline goals for personal sales and KPI metrics inclusive of conversion, DPT, UPT and Client Data Capture.
Leadership and Initiative:
• Display a good sense of initiative, able to plan and prioritize, displays strategic thinking, and champion change in an effective manner.
• Take pride in work and strives for excellence.
• Take responsibility for performance and complete all assigned tasks and meet deadlines.
People Development:
• Training and Developing: Help teach others training content through consistent roleplay and coaching. Demonstrate an openness to new ideas and concepts while quickly learning and applying to the job. Monitor and assist the Store Manager with the training and development for store associates. Complete quarterly goalsetting for personal development.
• Coaching and Feedback: Clearly articulate strengths, goals and opportunities. Show critical thinking capabilities and is solution oriented. Utilize company tools to create a 360-degree coaching culture. Openness to feedback from supervisors, peers and team.
• Networking and Recruiting: Assist the Store Manager in recruiting and networking to ensure hiring of high caliber performing team members as well as maintain an active bench strength of potential candidates.
Communication and Relationship Building:
• Exercise strong written and verbal skills: Adapt communication skills upwards, laterally and to their team.
• Demonstrate ethical conduct when completing job duties.
• Promote the organization's goals and adapt flexibly to change.
• Ability to remain calm and deescalate situations.
• Collaborate effectively with team.
Compliance:
• Assist the Store Manager with managing the store schedule and timecards and payroll.
• Maintain Tumi University Training.
• Adhere to all company policies and procedures.
Visual Merchandising/Client Experience:
• Ensure the store follows the visual guidelines and directives.
• Enforce excellent client services through the emphasis of utilizing client books, thank you cards and executing event strategies. Ensure a consistent superior client experience.
Qualifications:
• Understand the TUMI brand and have true passion for the lifestyle, clients, and product assortment.
• Values a collaborative environment and have an openness to feedback.
• The retail team stands, moves around the store, lifts, pushes boxes that weigh 30 pounds, and uses a ladder to complete job duties.
• Have strong sales and client experience, preferably in the luxury market.
• Can demonstrate proven success in meeting sales goals and achieving KPI's.
• Flexible availability to work nights, weekends, mornings, and holidays as needed.
• Have a strong sense of integrity and an ability to lead by example.
• Have strong time management skills.
About the Team
Why you'll love working here:
At TUMI, you'll find a dynamic working environment, joining a community where each team member is empowered with an entrepreneurial spirit. Associates are respected as a vital part of the organization and recognized for their contributions. We believe in a workplace that gives every individual the opportunity to make an impact, and our ongoing commitment is to provide all the tools you need to succeed- guidance towards individual career growth, professional training and development initiatives, and a motivating, exciting environment- along with competitive salaries and comprehensive benefits programs.
What we value:
INNOVATIVE BY NATURE. SUSTAINABLE BY CHOICE. TUMI protects the things that matter most, the things you own and the planet you travel to see. Our planet is an astonishing place and we believe it's our responsibility to preserve it for travelers of the future. By putting excellence and quality first, we ensure that every TUMI product has lifelong purpose, supported by our rigorous testing standards, exploration of recycled materials, and global repair network.
PARTNERS WE BELIEVE IN. Staying true to our values by helping take care of the most vulnerable among us aligns with our mission and is a core element of what we do. We focus on three main areas: promoting wellbeing; empowering vulnerable communities; and protecting the earth's beautiful places. Each year we extend our philanthropic efforts to partners that help better the world. From supporting St. Jude Children's Research Hospital fight to cure childhood cancer to Waves for Water who provides clean water to communities in need, we proudly stand by the profound changes they enact.
CULTURE & INCLUSION. As an organization, we are committed to a diverse and vibrant culture, welcoming people from all walks of life. Our long-standing commitment to culture and inclusion empowers each of us to bring our authentic selves and unique differences to work every day.
The actual rate of pay offered depends on various factors, including qualifications for the position and relevant experience; as well as other legitimate, non-discriminatory business factors specific to the position or location.
Tumi is an equal opportunity employer and is committed to promoting and maintaining a work environment in which all applicants, associates, customers, and other individuals are treated with dignity and respect free from unlawful harassment, discrimination, or retaliation.