Branch Manager Resume Examples 2023

Research Summary. We analyzed 18,242 branch manager resumes to determine which ones land the most jobs. Below you'll find examples of resumes that can help you get an interview (and a job offer) from companies like Enterprise Holdings and Wells Fargo. Here are the key facts about branch manager resumes to help you get the job:

The average branch manager resume is 398 words long
The average branch manager resume is 0.9 pages long based on 450 words per page.
Customer satisfaction is the most common skill found on a branch manager resume. It appears on 8.0% of resumes.

After learning about how to write a professional branch manager resume, you can make sure your resume checks all the boxes with our resume builder.

Branch Manager Resume Example


Gabriel Harris Branch Manager Contact Information Fairfax, VA (250) 555-2493 gharris@example.com Skills IIS Loan Applications Financial Management Project Management Financial Needs Credit Reports Financial Statements Project Budget Procedures Healthcare Employment History Branch Manager 2018 - Present SunTrust Banks Fairfax, VA Participate in teller selection process in coordination with management Sole control over the ATM and branch vault Conducted monthly teller evaluations Managed the teller walk up window and ATM machine assisting customers in the correct processing of their transactions. Track record of increasing sales, improving client retention and growing customer base. Conduct audits of tellers cash drawers and transactions to ensure accuracy, adherence to bank procedures and compliance with bank policies. Opened over 75 new accounts for companies and their employees through a variety of sales activities. Ensured loan applications are complete and correct as well as carefully reviewed accuracies in billing. Operations Manager 2015 - 2018 Deloitte Fairfax, VA Reprioritized product portfolio and reorganized sales management. Conducted related audit, quarterly review, and comfort letter procedures. Manage facilities, Hoteling, office space, security, evacuation procedures, and administrative support. Support all company policies and executive management decisions. Consultant 2006 - 2015 Deloitte Fairfax, VA Updated and maintained action items, issues, risks, changes in project management tool. Developed scripts in VBA to automate control testing for several Active Directory privileged access review controls. Worked on the Project Management/Data Analyst team developing & executing quick and innovative solutions to address client needs and issues. Finance Analyst 1996 - 2006 Time Warner Fairfax, VA Managed a program to develop business processes and streamlined the existing procedures of ordering pagers and cellular phones. Liaised with internal and external audit teams on a monthly/quarterly basis. Education Bachelor's Degree Political Science 1993 - 1996 George Mason University Fairfax, VA


Danielle Bell Branch Manager Contact Info Spartanburg, SC (300) 555-3707 dbell@example.com Skills Staff MembersCSRDaily OperationsFood PreparationBusiness PartnersStore ManagementFinancial NeedsAccurate InformationBilingual CustomerTicket Counter Employment History Branch Manager 2019 - Present Security Finance Spartanburg, SC Help in maintaining compliance with company policies and procedures. Ensured that the office was compliant with state and federal lending regulations and Company policies. Review Credit Reports and make decision to either approve or deny loans. Performed weekly sales activity and quota meetings with all office personnel. Supervisor 2016 - 2019 United Parcel Service Richmond, VA Collaborated with Industrial Engineering, Human Resources and other members of Management to plan operations. Ensured that all employees received proper training and were knowledgeable of company policies. Print reports, create and send PowerPoints for district PCIS, send emails to management team district. Customer Service Representative 2013 - 2016 Comcast Washington, DC Assist and troubleshoot issues regarding phone, internet, or television for customers and coordinate on-site technician appointments when needed. Exceeded service and quality standards Monitor calls for Quality to ensure compliance establishing standards and performance Resolved escalated customer issues. Trouble shooting cable related issues. Assessed customer accounts to determine if deposits were necessary to minimize company loss. Used Comcast software to document customer account changes. Assisted customers with billing questions, helped with troubleshooting calls, sold cable, Internet and phone packages. Bank Specialist 2010 - 2013 The PNC Financial Services Group Washington, DC Provided great customer service to clients. Teach the sales force about converting leads to sales through good communication, follow-ups and positive attitude. Education Bachelor's Degree Business 2007 - 2010 Strayer University Washington, DC


Pamela Jones Branch Manager Hagerstown, MD pjones@example.com (260) 555-4341 Experience Branch Manager 2020 - Present Provident BankHagerstown, MD Achieved Bronze for 2nd qtr 2003 and Gold for 3rd & 4th qtr 2003 for the sales goals. Manaed a $100MM loan portfolio. Achieved 94% customer retention rate in Vancouver from 2009 to 2011. Team Leader 2010 - 2020 Tractor Supply CompanyHagerstown, MD Performed all daily operations same as store manager. Lead and train team members in outstanding customer service as well as sales and product training. Scheduled daily work and ensured the availability of the supplies required for daily operation. Set the QA Environment for Manual Testing as well as for Automation. Customer Service Representative 2008 - 2010 West AcademicEagan, MN Answer phones and assist customers with billing, service, and technical inquiries, operate a computer, and customer service Assisted and resolved customer complaints via phone. Use CSG and Vision/Comtrac Billing Systems to manage customer accounts. Bank Specialist 2006 - 2008 Wells FargoDes Moines, IA Acquired new business through outbound calling, community involvement, and referrals from business partners and clients. Establish relation with customers to understand financial goals. Generate new relationships with the bank and exceeding daily, monthly and quarterly sales goals. Developed and maintained relationships with Wells Fargo business partners to maximize sales opportunities. Assessed real estate and business assets to determine value as loan security. Skills Business Partners Sharepoint Communication Customer Transactions Sales Floor Portfolio Loan Applications Bank Products Store Management Full Range Education Bachelor's Degree Business 2003 - 2006 Indiana Wesleyan UniversityMarion, IN

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How your resume should look:

The job title on your resume should match your application for the role.
Ensure your work experience focuses on achievements, rather than responsibilities.
Recruiters and hiring managers suggest fitting your resume on one page.

Choose From 10+ Customizable Branch Manager Resume templates

Zippia allows you to choose from different easy-to-use Branch Manager templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Branch Manager resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

Entry level Branch Manager Resume example


Sharon Olson Assistant Branch Manager Contact Info Dallas, TX (240) 555-3491 solson@example.com Skills Loan ApplicationsEnsure ComplianceFederal LawsCommunicate FeedbackCustomer ComplaintsStrategic PlanQAProduct KnowledgeSales GoalsCorporate Financial Statements Employment History Assistant Branch Manager 2015 - Present Bank of America Dallas, TX Provide updates to associates on business developments and conduct the mandatory Daily Huddle. Negotiated pricing with customers within established authority and cross-sell other bank products based on customer needs and profile. Conducted seminars on finance and business development. Play a significant role in expanding the customer base and branch profitability by integrating products and services focused on customer/community needs. Assistant Manager 2009 - 2015 Pizza Hut Dallas, TX Handled administrative issues and conflicts in accordance to the company policies. Shift Supervisor, cook, Customer Service Representative, Server, Delivery Driver Counted down registers at the end of shift and made daily bank deposits. Established and maintained effective communication system. Exceeded sales goals each year, including 150% of goal for 4th qtr. Provide direct supervision to 6 staff. Consultant 1999 - 2009 Deloitte Chicago, IL Reduced the basic ERP setup time from 5 business days to 2 hours and decreased ongoing implementation costs. Extracted data from source systems and integrated the same in Informatica for ETL transformations as per client's needs. Developed an ALV tree report to display the Earnings details of the Partner based on his Retirement type using Webdynpro ABAP. Manage project management office (PMO) activities and track the status of deliverables. Designed data warehouse and database, including tables and views with various constraints;. Finance Analyst 1998 - 1999 Citi Oakbrook Terrace, IL Streamlined existing month end procedures for more efficient and accurate reporting resulting in a promotion. Prepare documentation for executive reviews, regulatory write-ups, ad-hoc analyses and documentation for internal and external auditors. Completed the correct auditing of debt buyers' financial statements, balance sheets, and cash flow statements. Support the accounting team and the business partners with the monthly close function. Education Bachelor's Degree Business 1995 - 1998 DeVry University Oakbrook Terrace, IL


Sandra Howard Assistant Branch Manager Contact Information Ashburn, VA (560) 555-1536 showard@example.com Skills Gaap Finance Department Customer Complaints Store Management Sales Floor HR Credit Reports Facility Financial Statements Daily Activities Employment History Assistant Branch Manager 2015 - Present Citi Ashburn, VA Performed sales of all bank products and assisted in opening new accounts and loans. Stayed abreast with all new bank products, and maintained adequate branch supplies. Ensured ongoing training and monitored development of all employees to enhance human resources program. Supervised 3- 6 tellers; trained new tellers, assigned task and audited cash drawers. Assistant Store Manager 2014 - 2015 Verizon Ashburn, VA Handled customer complaints to maintain great customer service experience. Coordinated monthly schedules for eight retail sales representatives and four customer service representatives. Fostered staff to meet at least 100% of sales goals, contributing to the company's $43.9M in revenue. Supervisor 2008 - 2014 United States Marine Jacksonville, NC Staff Accountant 2003 - 2007 American Electric Power Columbus, OH Job cost allocation, relocation, and actual cost comparing to budget and pricing analyses, material waste analyses. Utilized accounting ratios for Financial Statements analysis. Prepared monthly journal entries, reconciliations and workpapers to provide timely financial statements. Completed special projects as assigned by management staff. Education Master's Degree Business 2007 - 2008 Central State University Wilberforce, OH Bachelor's Degree Business 2000 - 2003 Ohio State University Columbus, OH


Sophia Rivera Assistant Branch Manager Oklahoma City, OK srivera@example.com (270) 555-4539 Experience Assistant Branch Manager 2019 - Present HertzOklahoma City, OK Handle the setup, service and daily operations of location serving an international clientele, replacement, tourists and business travelers. Monitored sales activities to ensure that customers received satisfactory service and quality goods. Mentored and coached employees on business development, personal growth and performance management. Teller Supervisor 2016 - 2019 ChaseDallas, TX Processed legal documents containing personal information Processed customer's financial transactions- withdrawals/deposits etc. assisted customers with bank account transactions; sold bank products Provide customer service and financial transaction training. Orient them in sales goals for the week.balance count and run vaults cash dispensers and atms. Recognized sales opportunities and cross-sells bank products by making quality referrals to team members who are responsible for closing the sale. Provided exceptional customer service and consistently received awards as the number one sales referrer within the region. Teller 2015 - 2016 Wells FargoColorado Springs, CO Achieve quarterly sales goals Process various teller transactions Provide top quality customer service Balance cash drawer at the end of each shift Cross sold products and services to customers while providing exceptional customer service. Partnered with Service Manager on completing control tasks and perform daily and monthly audits on cash vaults and ATM's. Handled financial transactions at high-volume branch in downtown business district. Vault Teller (Part-Time) 2014 - 2015 Wells FargoColorado Springs, CO Participate in morning meetings to discuss and strategize store plan to meet sales goals. Handled money in an accurate manner Provided excellent customer service Helped customers with their financial needs Deal tactfully and efficiently with intricate transactions while providing excellent customer service. Mentor team members on product knowledge and always reinforcing the culture of caring. Handled customer service inquiries, utilized the 10 key to process bank transactions, sold bank products and trained employees Skills Store Management Control Facilities Financial Transactions Difficult Situations Loan Applications Enhance Efficiency CTR Security Procedures TD Daily Operations Education Bachelor's Degree Business 2012 - 2015 Colorado Technical UniversityColorado Springs, CO

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How to make a job-winning resume:

Make sure to list hard and soft skills that are relevant to the position you're applying for on your resume. The top skills that branch managers should have on their resume are: customer satisfaction, business development, branch management.
If you're applying for an entry-level branch manager position and you have no work experience, you can include relevant classes you took in school.

Branch Manager Resume Format And Sections

1. Add Contact Information To Your Branch Manager Resume

Your name should be the biggest text on the page and be at or near the top of the document.

Your address doesn't need to include your street name or house number - listing your city and state works just fine.

Your email address should be professional, but not your current work email address. It's not a good look to use your work email for personal projects (job-searching).

Your social media can be included if you have a fully-fledged LinkedIn page or another social media page that showcases your relevant skill set.

Branch Manager Resume Contact Information Example #1

Jane Moore

Montgomery, AL 36043| 333-111-2222 | jane.moore@email.com

Do you want to know more?

How To Write The Perfect Resume Header

2. Add Your Relevant Education To The Resume

Your resume's education section should include:

The name of your school
The date you graduated (Month, Year or Year are both appropriate)
The name of your degree

If you graduated more than 15 years ago, you should consider dropping your graduation date to avoid age discrimination.

Optional subsections for your education section include:

Academic awards (Dean's List, Latin honors, etc. )
GPA (if you're a recent graduate and your GPA was 3.5+)
Extra certifications
Academic projects (thesis, dissertation, etc.)

Other tips to consider when writing your education section include:

If you're a recent graduate, you might opt to place your education section above your experience section
The more work experience you get, the shorter your education section should be
List your education in reverse chronological order, with your most recent and high-ranking degrees first
If you haven't graduated yet, you can include "Expected graduation date" to the entry for that school

Check More About Branch Manager Education

Majors

41.5%

7.7%

6.0%

5.5%

Branch Manager Resume Relevant Education Example #1

Bachelor's Degree In Political Science 1993 - 1996

George Mason University Fairfax, VA

Branch Manager Resume Relevant Education Example #2

Bachelor's Degree In Business 2000 - 2003

California State University - San Bernardino San Bernardino, CA

3. Next, Create A Branch Manager Skills Section On Your Resume

Your resume's skills section should include the most important keywords from the job description, as long as you actually have those skills. If you haven't started your job search yet, you can look over resumes to get an idea of what skills are the most important.

Here are some tips to keep in mind when writing your resume's skills section:

Include 6-12 skills, in bullet point form
List mostly hard skills; soft skills are hard to test
Emphasize the skills that are most important for the job

Hard skills are generally more important to hiring managers because they relate to on-the-job knowledge and specific experience with a certain technology or process.

Soft skills are also valuable, as they're highly transferable and make you a great person to work alongside, but they're impossible to prove on a resume.

Example Of Branch Manager Skills For Resume

Business Development Skills
Business development is the ideas or initiatives that work to make business work better. Selling, advertising, product development, supply chain management, and vendor management are only a few of the divisions involved with it. There is still a lot of networking, negotiating, forming alliances, and trying to save money. The goals set for business development guide and coordinate with all of these various operations and sectors.
Human Resources Skills
Human resources is a set of people in a business or a corporation that are designated to locate, interview, and recruit new employees into the company. They are also responsible to maintain the integrity of the employees and help them sort their problems out. They try to introduce and manage employee-benefit programs.
Financial Statements Skills
A financial statement is a report of an individual or a company that includes all the information about the declared assets, the use of money, income, and also the contribution of shareholders over a certain period.
Loan Applications Skills
A loan application is a form of request presented by a person to a financial institution for the approval of a loan. This application form carries detailed information regarding the petitioner's identification information, financial competence, and sources of income that indicate whether he can return the loan back or not.
Payroll Skills
Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.
Bank Products Skills
Those products which a bank offers to its customers are called bank products. There a variety of services that a bank offers to attract customers. Some of the banking products/ services are: giving loans, overdrafts, check payments, exchange of foreign currency, consultancy services credit, debit and ATM cards, home and online banking.

Top Skills for a Branch Manager

Source: Zippia.com

Customer Satisfaction, 8.0%

Business Development, 7.3%

Branch Management, 4.9%

Human Resources, 4.7%

Other Skills, 75.1%

Not sure which skills are really important?

3 Big Tips For Listing Skills On Your Resume

4. List Your Branch Manager Experience

The most important part of any resume is the experience section. Recruiters and hiring managers expect to see your experience listed in reverse chronological order, meaning that you should begin with your most recent experience and then work backwards.

Don't just list your job duties below each job entry. Instead, make sure most of your bullet points discuss impressive achievements from your past positions. Whenever you can, use numbers to contextualize your accomplishments for the hiring manager reading your resume.

It's okay if you can't include exact percentages or dollar figures. There's a big difference even between saying "Managed a team of engineers" and "Managed a team of 6 engineers over a 9-month project."

Most importantly, make sure that the experience you include is relevant to the job you're applying for. Use the job description to ensure that each bullet point on your resume is appropriate and helpful.

What Experience Really Stands Out On Sales Manager Resumes?

Deirdre Kelly

Assistant Dean for Career Development, Western State College of Law

Practical experience. There is no substitute for learning from actually working in the field under real conditions with real clients, opposing counsel, and judges under the pressure of deadlines and the need to have a successful outcome. Graduates and students need to remember that the depth and quality of an experience are far more impactful than sometimes what you perceive as a more prestigious opportunity on paper.Show more

Don't have any experience?

How To Show Your Experience On a Resume... Even When You Don't Have Any

Work History Example # 1

Branch Manager (Part-Time)

Exit Realty Elite

Received certification from National Restaurant Association and Harvard Business School for Multi-Unit Restaurant Supervision.
Developed and implemented Standard Operating Procedures, Post Orders and site specific training programs for each facility.
included payroll, action plans, Profit and Loss reports and some local store marketing.
Managed Video Stores, Supervised Trainees, Maintained Inventories, Payroll, Invoices, Prompted Sales, Oversaw 5 Stores.
Entered employees into company based program for payroll and taxes.

Work History Example # 2

Assistant Manager

Whataburger

Maintained high standards in quality, sanitation, safety and complied with company guidelines and procedures.
Ensured the compliance of the store's standard operating procedures.
Handled daily banking and weekly payroll, made schedules.
Reported P&L, ensured accurate payroll hours, and handled all FOH staffing responsibility.
Assisted with hiring and hiring paperwork.

Work History Example # 3

Senior Loan Officer

First Midwest Bancorp

Provided guidance and sound advice to clients during housing crisis.
Refinanced home mortgages for FHA loans.
Maintained communication regarding application and loan approval process.
Processed Mortgage Loans from beginning to end, all aspects of mortgage loan processing including FHA.
Worked with several lenders and investors.

Work History Example # 4

Staffing Coordinator

Stewart Information Services

Worked extensively with MS Word, Excel and PowerPoint.
Purged electronic human resources records, including I9's, in accordance with retention guidelines.
Provided internal customer support relating to benefits and compensation policies and procedures.
Posted new requisitions in PeopleSoft.
Created Process form to allow for entry of new hires in HRIS system prior to start date.

5. Highlight Your Branch Manager Certifications On Resume

Certifications can be a powerful tool to show employers that you know your stuff. If you have any of these certifications, make sure to put them on your branch manager resume:

Certified Sales Professional (CSP)
Certified Professional, Life and Health Insurance Program (CPLHI)
Certified Professional - Human Resource (IPMA-CP)
Certified Management Accountant (CMA)
International Accredited Business Accountant (IABA)
Certified Manager Certification (CM)
Sales Management
Certified Bank Auditor (CBA)
EPA Amusement Operators Safety Certification (EPA)
Certified Security Supervision & Management (CSS)

More Certifications For Branch Manager

6. Finally, Add a Branch Manager Resume Summary Or Objective Statement

A resume summary statement is a 1-3 sentence spiel at the top of your resume that quickly summarizes who you are and what you have to offer. In this section, include your job title, years of experience (if it's 3+), and an impressive accomplishment, if you have space for it.

Remember to address skills and experiences that are emphasized in the job description.

Are you a recent grad?

Read our guide on how to write a resume summary statement

And If You’re Looking for a Job, Here Are the Five Top Employers Hiring Now:

Common Branch Manager Resume Skills

Customer Satisfaction

Business Development

Branch Management

Human Resources

Financial Statements

Performance Management

Client Relationships

Excellent Interpersonal

Loan Applications

Taking Care

Excellent Organizational

Payroll

Bank Products

Business Plan

Bank Policies

Business Relationships

Federal Laws

Performance Reviews

Product Knowledge

Real Estate

Sales Strategies

Cash Management

Direct Reports

Staff Development

Strong Negotiation

Customer Relations

Customer Retention

Credit Reports

Disciplinary Actions

Regulatory Compliance

Background Checks

Inventory Control

Product Sales

Customer Issues

ATM

Revenue Growth

Customer Complaints

Community Events

Performance Evaluations

Microsoft Power Point

Cash Control

Financial Reports

Federal Regulations

Sales Growth

Bank Secrecy Act

Work Scheduling

Bank Deposits

Gross Profit

Entry Level Branch Manager Resume Templates

Branch Manager Jobs

Links To Help Optimize Branch Manager Resumes

Branch Manager Resumes FAQs

How Do I Write A Resume For A Bank Manager Job?

To write a resume for a bank manager job, you need to highlight your leadership experience, as well as your knowledge of financial institutions. The branch manager's duties include managing resources and staff, developing and attaining sales goals, delivering customer service, and growing the location's revenues.

What Are The Duties Of A Branch Manager?

The duties of a branch manager involve the general oversight of the operations of a branch of a bank or financial institution. The branch manager's duties include managing resources and staff, developing and attaining sales goals, delivering customer service, and growing the location's revenues.

Have more questions? See all answers to common executive management questions.

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Updated May 19, 2023