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Branch manager skills for your resume and career

Updated January 8, 2025

5 min read

Quoted experts

Adry S. Clark Ph.D.,

Dr. Bonnie Tiell

Below we've compiled a list of the most critical branch manager skills. We ranked the top skills for branch managers based on the percentage of resumes they appeared on. For example, 8.0% of branch manager resumes contained customer satisfaction as a skill. Continue reading to find out what skills a branch manager needs to be successful in the workplace.

15 branch manager skills for your resume and career

1. Customer Satisfaction

Here's how branch managers use customer satisfaction:

Managed and facilitated daily branch functions, maximized revenues, exceeded sales and customer satisfaction goals, while minimizing operational losses.
Establish contacts with customers using customer satisfaction surveys and database information along with identifying potential customers, while conducting marketing surveys.

2. Business Development

Business development is the ideas or initiatives that work to make business work better. Selling, advertising, product development, supply chain management, and vendor management are only a few of the divisions involved with it. There is still a lot of networking, negotiating, forming alliances, and trying to save money. The goals set for business development guide and coordinate with all of these various operations and sectors.

Here's how branch managers use business development:

Created business development activities and marketing plans for residential and commercial loans and provided consultation with clients on loan modification options.
Managed priorities through planning and execution to drive all aspects of branch performance, including individual expectations for outside business development.

3. Branch Management

Here's how branch managers use branch management:

Directed Branch management functions including development of daily, monthly financial statements and audits.
Acquired extensive experience in branch management and new business development for small/medium business companies.

4. Human Resources

Human resources is a set of people in a business or a corporation that are designated to locate, interview, and recruit new employees into the company. They are also responsible to maintain the integrity of the employees and help them sort their problems out. They try to introduce and manage employee-benefit programs.

Here's how branch managers use human resources:

Directed daily operations including financial, human resources, marketing, inventory control and customer relations to generate optimal revenue streams.
Provide a supervisory level of responsibility for other operational functions within the branch while handling related human resources issues.

5. Financial Statements

A financial statement is a report of an individual or a company that includes all the information about the declared assets, the use of money, income, and also the contribution of shareholders over a certain period.

Here's how branch managers use financial statements:

Generate and review financial statements, and implement new policies and procedures as necessary to increase overall profitability and efficiency.
Analyzed financial statements from various departments in order to forecast branch financial budget and prepare reports for executive management.

6. Performance Management

Here's how branch managers use performance management:

Supervised office staff to ensure compliance with company policy and procedure including performance management, training, and evaluation of personnel.
Managed team of compliance examiners and support staff to include initial training, examiner development, supervision and performance management.

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7. Client Relationships

Here's how branch managers use client relationships:

Manage daily operations of small staffing office with responsibility for recruitment and training of staffing personnel while also managing client relationships.
Generated leads through marketing and networking and cultivated strong client relationships by determining their needs and creating customized staffing solutions.

8. Excellent Interpersonal

Here's how branch managers use excellent interpersonal:

People Skills Excellent interpersonal, presentation and communication abilities Rewards &
Possess excellent interpersonal, analytical, and organizational skills.

9. Loan Applications

A loan application is a form of request presented by a person to a financial institution for the approval of a loan. This application form carries detailed information regarding the petitioner's identification information, financial competence, and sources of income that indicate whether he can return the loan back or not.

Here's how branch managers use loan applications:

Interviewed potential personal, mortgage and commercial loan customers, evaluated loan applications and approved within loan authority.
Assisted senior-level credit officers with complex loan applications by creating spreadsheets to fully verify customer income for lending.

10. Taking Care

Here's how branch managers use taking care:

Lead and train employees in customer service skills when taking care of retail, corporate, and dealerships customers.
Originated and processed Mortgage business, while taking care of daily operations.

11. Excellent Organizational

Here's how branch managers use excellent organizational:

Possess excellent organizational, time management and oral communication skills.
Displayed excellent organizational and communication skills.

12. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how branch managers use payroll:

Coordinated the development and management of appropriate personnel information, management database providing seamless integration with payroll and other school functions.
Reviewed, prepared recommended updates to policies procedures associated, on-line resource material and payroll.

13. Bank Products

Those products which a bank offers to its customers are called bank products. There a variety of services that a bank offers to attract customers. Some of the banking products/ services are: giving loans, overdrafts, check payments, exchange of foreign currency, consultancy services credit, debit and ATM cards, home and online banking.

Here's how branch managers use bank products:

Conduct continuous profiling of existing customers to offer bank products designed to improve their financial management and financial growth objectives.
Initiated promotion of bank products utilizing various marketing and advertising techniques and being creative with product placement.

14. Business Plan

Here's how branch managers use business plan:

Managed revenue results and compensation administration, sales results management, recognition development/roll-out, business planning contract and budget /resource management.
Developed and integrated specific market and tactical plans for retail consumer and small business and achieved overall business plan/budget.

15. Bank Policies

Here's how branch managers use bank policies:

Managed overall expense budget and monitored adherence to all bank policies and procedures to maximize profitability.
Implemented systems to ensure mandatory bank policies and regulatory compliance for future audits.

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What skills help Branch Managers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on branch manager resumes?

Adry S. Clark Ph.D.

Director, Western Oregon University

The skills that stand out on resumes fall into two categories: 1) Skills required to do the job and 2) Skills almost all employers look for. The most important aspect of resumes is to make sure it reflects exactly what the employer needs. Study the job description, identify key skills, and have them reflected on your resume. Think about transferrable skills, not the specific roles you've had.

Most employers look for skills such as communication (written/oral), flexibility, proactivity, problem-solving, project management, and technical. Make sure to cultivate those skills in whatever role you have, and have examples that demonstrate those skills.

What soft skills should all branch managers possess?

Dr. Bonnie Tiell

Professor of Sport Management, Tiffin University

Interpersonal skills (communication), character development, effective decision making.

What hard/technical skills are most important for branch managers?

Bernie Cerasaro

Assistant Teaching Professor, Pennsylvania State University - Greater Allegheny

Most technical skills required in today's marketplace are associated with task requirements in specific functional areas. However, some skillsets can be considered general, such as using Word, Excel, or Zoom. Technical skills relevant to social media are also critical. The ability to construct a web page and post on social media platforms such as Facebook, Instagram, and Twitter is essential. For [CBC1] functional areas, examples of needed technical expertise would be Microsoft Project for project management and SAP for supply chain management.

What branch manager skills would you recommend for someone trying to advance their career?

Kerri Orders

Assistant Professor of Business, Aquinas College

In terms of a gap year, I recommend that international business students acquire tangible skills, relevant experience and/or certifications which will enhance their success in their desired area of interest. For example, a gap year could consist of gaining technical or digital training overseas, which would also further the students' cultural intelligence and language proficiency. These types of enriching gap year experiences will assist students to distinguish themselves in a highly competitive market. Furthermore, students should focus on broadening and maintaining their global network during a gap year in order to be ready for the job market once the gap year is concluded.

What type of skills will young branch managers need?

Patrick Scott Ph.D.

Assistant Professor of Economics, Louisiana Tech University

I think the importance of critical thinking and reasoning skills cannot be overstated enough. In this area, economics shines. Additionally, analytical and quantitative skills are more important than ever. Businesses continue to make the shift towards data-driven decision making. The ability to quickly analyze data and correctly assign an interpretation or meaning to that data is an important job market skill. With just a little bit of economic intuition, combined data science skills, business economics majors are uniquely positioned for success in the job market of tomorrow.

What technical skills for a branch manager stand out to employers?

Todd Lee Goen

Instructor & Internship Director, Christopher Newport University

Technical skills are often industry and/or position specific. Applicants should highlight any technical skills related to the position advertisement and those that add value to the position/organization. Most importantly, requirements for technical skills change with time and technological advances. This means employers value workers capable of adapting to change and continually improving and acquiring new technical skills. Thus, it's usually more important to demonstrate you are capable of learning and developing technical skills than it is to have a specific skill set upon hire (although this is not true for some positions/industries).
That said, technical skills related to online presentations, virtual meetings, virtual networking, remote working and the like are hot commodities right now. While most organizations were in the process of adopting many of these technologies and ways of doing business pre-pandemic, the pandemic accelerated the process. Organizations are making it work, but they often don't know best practices or the most efficient means of working in the largely virtual, pandemic environment. Post-pandemic, many of the remote/virtual changes the pandemic brought will stay in some form. Technical skills that support this type of workplace will make applicants stand out to many employers because they need/want to do virtual/remote business better.

Do you want to know more?

List of branch manager skills to add to your resume

The most important skills for a branch manager resume and required skills for a branch manager to have include:

Customer Satisfaction
Business Development
Branch Management
Human Resources
Financial Statements
Performance Management
Client Relationships
Excellent Interpersonal
Loan Applications
Taking Care
Excellent Organizational
Payroll
Bank Products
Business Plan
Bank Policies
Business Relationships

Federal Laws
Performance Reviews
Product Knowledge
Real Estate
Sales Strategies
Cash Management
Direct Reports
Staff Development
Strong Negotiation
Customer Relations
Customer Retention
Credit Reports
Disciplinary Actions
Regulatory Compliance
Background Checks
Inventory Control

Product Sales
Customer Issues
ATM
Revenue Growth
Customer Complaints
Community Events
Performance Evaluations
Microsoft Power Point
Cash Control
Financial Reports
Federal Regulations
Sales Growth
Bank Secrecy Act
Work Scheduling
Bank Deposits
Gross Profit

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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