Post Job

What does a Branch Manager do?

Updated January 8, 2025
8 min read
What does a Branch Manager do

Branch managers oversee the company's field office. This position is usually present in industries such as banking and food service. Branch managers are responsible for all aspects of the branch operations, including, but not limited to, finances, marketing, quality control, and human resources. They ensure that the goals of the branch are met in the most efficient way possible. They balance the needs of both the organization and the employees in the department. Branch managers are also expected to have a hand in training the employees to be useful members of the organization.

On This Page

Branch manager responsibilities

Here are examples of responsibilities from real branch manager resumes:

  • Manage and coordinate a high volume sales pipeline from beginning to closing while ensuring all RESPA regulations are met.
  • Warehouse operations plus office duties, A/P, A/R.
  • Support A/R, A/P, and provide data analyzation from 12 branches to assist with annual budgeting projections/forecasting.
  • Provide leadership for sales, customer service, operations, compliance, and ethics as branch manager of an in-store branch.
  • Educate staff in areas of bank secrecy, bank regulations, and internal audit policy.
  • Train agents and managers using office generate PowerPoint presentations, company flip charts and training videos.
  • Ensure compliance with BSA and AML laws, completing suspicious activity reports and currency transaction reports.
  • Monitor operational performance to ensure alignment with corporate profit goals, customer loyalty, and other business KPI's.
  • Recruit, train, and mentore branch staff in areas of client profiling, cultivating relationships, and closing deals.
  • Prepare monthly PowerPoint presentations for executives.
  • Review, prepare recommended updates to policies procedures associate, on-line resource material and payroll.
  • Mentore, coach, train staff and newly hire company employees to effectively identify business opportunities through effective customer profiling.
  • Coordinate the development and management of appropriate personnel information, management database providing seamless integration with payroll and other school functions.
  • Oversee and assist in other daily branch duties including audits, supply ordering, ATM settlement, operating a cash vault.
  • Spearhead a team to successfully consolidate consumer and business accounts, an ATM, vaults and all aspects of branch operations.

Branch manager skills and personality traits

We calculated that 8% of Branch Managers are proficient in Customer Satisfaction, Business Development, and Branch Management. They’re also known for soft skills such as Math skills, Organizational skills, and Detail oriented.

We break down the percentage of Branch Managers that have these skills listed on their resume here:

  • Customer Satisfaction, 8%

    Managed and facilitated daily branch functions, maximized revenues, exceeded sales and customer satisfaction goals, while minimizing operational losses.

  • Business Development, 7%

    Created business development activities and marketing plans for residential and commercial loans and provided consultation with clients on loan modification options.

  • Branch Management, 5%

    Directed Branch management functions including development of daily, monthly financial statements and audits.

  • Human Resources, 5%

    Directed daily operations including financial, human resources, marketing, inventory control and customer relations to generate optimal revenue streams.

  • Financial Statements, 5%

    Generate and review financial statements, and implement new policies and procedures as necessary to increase overall profitability and efficiency.

  • Performance Management, 4%

    Supervised office staff to ensure compliance with company policy and procedure including performance management, training, and evaluation of personnel.

"customer satisfaction," "business development," and "branch management" are among the most common skills that branch managers use at work. You can find even more branch manager responsibilities below, including:

Math skills. One of the key soft skills for a branch manager to have is math skills. You can see how this relates to what branch managers do because "financial managers need strong skills in certain branches of mathematics, including algebra." Additionally, a branch manager resume shows how branch managers use math skills: "complete detailed reporting of operations statistics: customer complaints, deposit reconciliation, re-cleaning report, void/upgrade report, revenue. "

Organizational skills. Many branch manager duties rely on organizational skills. "because financial managers deal with a range of information and documents, they must have structures in place to be effective in their work.," so a branch manager will need this skill often in their role. This resume example is just one of many ways branch manager responsibilities rely on organizational skills: "create an annual business plan to support regional and organizational initiatives and goals. "

Detail oriented. branch managers are also known for detail oriented, which are critical to their duties. You can see how this skill relates to branch manager responsibilities, because "in preparing and analyzing reports, such as balance sheets and income statements, financial managers must be precise and attentive to their work in order to avoid errors." A branch manager resume example shows how detail oriented is used in the workplace: "branch manager responsible for developing and executing a detailed business plan. "

Analytical skills. For certain branch manager responsibilities to be completed, the job requires competence in "analytical skills." The day-to-day duties of a branch manager rely on this skill, as "to assist executives in making decisions, financial managers need to evaluate data and information that affects their organization." For example, this snippet was taken directly from a resume about how this skill applies to what branch managers do: "created annual business plan using cost-benefit analysis to balance production requirements with staffing and overhead costs. "

Communication skills. Another crucial skill for a branch manager to carry out their responsibilities is "communication skills." A big part of what branch managers relies on this skill, since "financial managers must be able to explain and justify complex financial transactions." How this skill relates to branch manager duties can be seen in an example from a branch manager resume snippet: "managed aviation navigation/communications department provided general ledger and preparation of various accounting statements and financial reports. "

See the full list of branch manager skills

The three companies that hire the most branch managers are:

Choose from 10+ customizable branch manager resume templates

Build a professional branch manager resume in minutes. Our AI resume writing assistant will guide you through every step of the process, and you can choose from 10+ resume templates to create your branch manager resume.
Branch Manager Resume
Branch Manager Resume
Branch Manager Resume
Branch Manager Resume
Branch Manager Resume
Branch Manager Resume
Branch Manager Resume
Branch Manager Resume
Branch Manager Resume
Branch Manager Resume
Branch Manager Resume
Branch Manager Resume
Branch Manager Resume
Branch Manager Resume
Branch Manager Resume
Branch Manager Resume

Compare different branch managers

Branch manager vs. Operations manager, district

A district operations manager is a managerial professional who manages the daily operations of stores within the assigned district as well as provides support to managers in ensuring quality and budget performance. The district operations manager must work with the store management to create and implement action plans to address deficiencies discovered during a store audit. They are required to evaluate areas of operational concern and provide support during the implementation of solutions. District operations managers must also create a cooperative environment between operations and sales departments to motivate all employees to enhance customer service.

If we compare the average branch manager annual salary with that of an operations manager, district, we find that operations managers, district typically earn a $25,283 higher salary than branch managers make annually.Even though branch managers and operations managers, district are distinct careers, a few of the skills required for both jobs are similar. For example, both careers require customer satisfaction, business development, and branch management in the day-to-day roles and responsibilities.

While similarities exist, there are also some differences between branch managers and operations manager, district. For instance, branch manager responsibilities require skills such as "client relationships," "excellent interpersonal," "loan applications," and "taking care." Whereas a operations manager, district is skilled in "oversight," "succession planning," "team training," and "store management." This is part of what separates the two careers.

Operations managers, district really shine in the retail industry with an average salary of $87,812. Comparatively, branch managers tend to make the most money in the professional industry with an average salary of $55,380.operations managers, district tend to reach similar levels of education than branch managers. In fact, operations managers, district are 0.2% less likely to graduate with a Master's Degree and 0.1% more likely to have a Doctoral Degree.

Branch manager vs. Business relationship manager

A business relationship manager is primarily responsible for improving the relationship between customers and businesses. Typically, it is their responsibility to develop strategies and business plans to strengthen client relationships, address issues and concerns, and perform corrective measures when necessary. There are instances when they have to reach out to clients through calls and correspondence, perform follow-up contacts to offer new services and opportunities, and provide industry advice or consultation. Furthermore, as a manager, it is essential to lead and encourage staff in the joint effort to reach target sales and improve client base.

On average, business relationship managers earn a $31,450 higher salary than branch managers a year.While the salary may differ for these jobs, they share a few skills needed to perform their duties. Based on resume data, both branch managers and business relationship managers have skills such as "customer satisfaction," "business development," and "branch management. "

Each career also uses different skills, according to real branch manager resumes. While branch manager responsibilities can utilize skills like "human resources," "performance management," "loan applications," and "taking care," business relationship managers use skills like "customer service," "relationship management," "risk management," and "customer relationships."

Business relationship managers earn a higher average salary than branch managers. But business relationship managers earn the highest pay in the technology industry, with an average salary of $90,684. Additionally, branch managers earn the highest salaries in the professional with average pay of $55,380 annually.Average education levels between the two professions vary. Business relationship managers tend to reach higher levels of education than branch managers. In fact, they're 6.6% more likely to graduate with a Master's Degree and 0.1% more likely to earn a Doctoral Degree.

Branch manager vs. Area operations manager

In an organization, an area operations manager takes responsibility in every aspect of safety and health. The area operations managers report and oversee the performance of individuals and teams within the enterprise. They manage corporate activities involving the production of goods and services. The scope of their responsibilities includes business processes, design, plan, performance improvement, control, and operations strategy. They should develop strong communication and negotiation skills, customer awareness, and good motivational skills.

On average scale, area operations managers bring in lower salaries than branch managers. In fact, they earn a $7,035 lower salary per year.By looking over several branch managers and area operations managers resumes, we found that both roles require similar skills in their day-to-day duties, such as "customer satisfaction," "business development," and "human resources." But beyond that, the careers look very different.

The required skills of the two careers differ considerably. For example, branch managers are more likely to have skills like "branch management," "financial statements," "client relationships," and "excellent interpersonal." But a area operations manager is more likely to have skills like "logistics," "customer service," "process improvement," and "osha."

Area operations managers make a very good living in the technology industry with an average annual salary of $60,005. On the other hand, branch managers are paid the highest salary in the professional industry, with average annual pay of $55,380.When it comes to education, area operations managers tend to earn similar degree levels compared to branch managers. In fact, they're 3.3% more likely to earn a Master's Degree, and 0.4% more likely to graduate with a Doctoral Degree.

Branch manager vs. Regional manager

A Regional Manager is responsible for a company's overall business operations within a particular area or region. Most of the duties will revolve around setting sales targets, creating strategies to boost financial gains, and maintaining an efficient workforce by having the right staff. Furthermore, Regional Managers must oversee the progress of sales and profits, evaluate the performance of employees, ensuring they are up to the targets and standards of the company's policies and regulations, conducting assessments, and reporting to the higher administration.

Regional managers tend to earn a higher pay than branch managers by an average of $41,564 per year.According to resumes from branch managers and regional managers, some of the skills necessary to complete the responsibilities of each role are similar. These skills include "customer satisfaction," "business development," and "branch management. "Each job also requires different skills to carry out their responsibilities. A branch manager uses "financial statements," "client relationships," "excellent interpersonal," and "loan applications." Regional managers are more likely to have duties that require skills in "customer service," "patients," "financial performance," and "oversight. "The technology industry tends to pay the highest salaries for regional managers, with average annual pay of $118,087. Comparatively, the highest branch manager annual salary comes from the professional industry.In general, regional managers hold similar degree levels compared to branch managers. Regional managers are 3.7% more likely to earn their Master's Degree and 0.5% more likely to graduate with a Doctoral Degree.

Types of branch manager

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Browse executive management jobs