Branch office administrator resume examples from 2025

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Updated March 26, 2025

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Branch office administrator resume

Megan Ross

(810) 555-2002 | mross@example.com

Richardson, TX | 93545 S. Oak Ln. - 66578

Work experience

2017 - Present
Branch Office Administrator, Neiman Marcus Group - Richardson, TX
- Created PowerPoint presentations that contained customized statistical data for all client business reviews.
- Answered phones and scheduling appointments.
- Worked in Multiple FA and multiple BOA office.
- Recognized for excellence in client services.
- Mentor and train other BOA's.
2015 - 2017
Branch Office Administrator, Neiman Marcus Group - Richardson, TX
- Managed SKU profiles and made necessary model changes due to trends and special events.
- Prepare property insurance loss reports and external communications for major insurance companies.
- Deliver exceptional client service by proactively meeting clients' needs * Answer multi-line phone system.
- Review both cash and security positions in various computer systems to ensure the accounts are balanced.
2013 - 2015
Guest Service Representative, AT&T - Richardson, TX
- Confer with management and internal departments on complex issues to ensure expeditious resolution.
- Add new customers to the AT&T family.
- Expedited communication between different departments to solve customer issues.

Skills

BOA
Property Management
Client Service
Client Development
Sales Goals
Front Office
Guest Service
Confidential Information
Procedures
Customer Service

Education

High School Diploma, (2013 - 2013)
,

Branch office administrator resume

Maria Lopez

(860) 555-6077 | mlopez@example.com

Saint Louis, MO | 45832 S. Oak Ave. - 56344

Work experience

2011 - Present
Branch Office Administrator, Boeing - Saint Louis, MO
- Compiled/updated PowerPoint charts for monthly executive review mtgs.
- Organize and prioritize workflow that required applicable knowledge of the division and company policies and procedures.
- Trained team members on voice mail, computer system and software programs.
- Provide presentation support using PowerPoint, Microsoft Word, etc.
- Completed any available training to further my development; mentored and trained other BOA's, supported region activities.
2006 - 2011
Branch Office Administrator, Boeing - Saint Louis, MO
- Developed PowerPoint slides and charts representing BCA Communications' results for leadership and Business Plan Review (BPR) requirements.
- Conducted meetings, including creating PowerPoint presentations and spreadsheets.
1999 - 2006
Executive/Personal Assistant, Hadley Products - East Grand Rapids, MI
- Helped HR to coordinate interviews for all three (3) departments.
- Organize and maintain all personnel files for an office of 100.
- Assist with accounts receivable and special projects, as necessary.
- Collaborated with administrative board, human resources, finance department to execute special projects.
- Create Query Reports * Event Planning Interfaced with Human Resources (i.e.
- Helped to schedule meetings and make travel arrangements, developed office procedures and managed daily process checks.

Skills

Client Service
Client Questions
BOA
Appointment Setting
Client Contact
Scheduling Appointments
Confidential Information
Procedures
Travel Arrangements
Special Events

Education

Some College Courses, Legal Support Services (1994 - 1994)
Davenport University
East Grand Rapids,

Branch office administrator resume

Sandra Bryant

(420) 555-2527 | sbryant@example.com

Dallas, TX | 93583 N. Oak Rd. - 23488

Work experience

2011 - Present
Branch Office Administrator, Sprint - Dallas, TX
- Helped install new accounts Setup long distance service for Sprint Customers
- Ensured that existing and new accounts remained within credit limits.
- Prepared new hire paperwork for final processing with Human Resources.
- Managed chlorine cylinder inventory reports for submission to the corporate office.
- Performed a myriad of specialized administrative functions to support a staff of 60 people.
2010 - 2011
Branch Office Administrator, Neiman Marcus Group - Dallas, TX
- Applied cash receipts to customer accounts.
- Managed daily office operations to include invoicing, Accounts Payable and Accounts Receivable in QuickBooks.
- Prepared and reported leased departments deposits, taxes and sales results to corporate office for payment.
- Generate accounts receivable invoices, distribute them to clients and process at least 50 payments into the WinTeam computer system daily.
2009 - 2010
Finance Representative, NORTHWESTERN LIFE INSURANCE - Dallas, TX
- Create comprehensive, tailor-made personal financial plans for clients.
- Helped individuals create financial security for themselves and their families * Created customized holistic plans for client's long-term financial goals
- Evaluated client financial security needs and recommended appropriate types and amounts of insurance coverage.
- Worked with clients to define and secure their financial goals.
- Collaborated with full time representatives to tailor financial plans for clients including defensive insurance packages and comprehensive wealth accumulation strategies.
- Structured financial plans maximizing returns, tax efficiency, and liquidity needs.

Skills

Client Development
Scheduling Meetings
Client Service
BOA
Finra
Human Resources
Appointment Setting
Financial Goals
FSR
LLC

Education

Associate's Degree, Business (2007 - 2009)
Western Washington University
Bellingham,

Branch office administrator resume

Jeffrey Grant

(510) 555-9130 | jgrant@example.com

New York, NY | 28417 S. Main Rd. - 30935

Work experience

2020 - Present
Branch Office Administrator, D-R SERVICES - New York, NY
- File medical claims on a daily basis according to the standards expected by the insurance companies.
- Answered phones, scheduling appointments, verifying patients insurance benefits.
- Provide customers with general and technical product information which included data entry and processing orders.
- Received phone calls for patient care and scheduling Interfaced with all staff in multiple offices including physicians, managers and nurses.
2019 - 2020
Branch Office Administrator, FedEx - Newark, NJ
- Created minutes during staff meetings that concern customer satisfaction.
- Answer phones *Contractor relations meetings * General office assignments.
- Processed expense reports and made travel arrangements for the Regional Human Resources Manager and Regional Safety Manager.
2017 - 2019
Sales Administrator/Administrative Assistant, Smith Barney Consulting - New York, NY
- Assisted Account Executives in creating sales presentations for clients.
- Tracked and maintained donor records, financial reports, managed volunteer files, and performed background checks.
- Received, processed and completed all Purchase Orders, Estimate Requests and misc.
- Drafted meeting agendas, created Powerpoint presentations, supplied advance materials and executed follow-up for meetings and team conferences.
- Trained associates to perform tasks associated with above mentioned job procedures.

Skills

Customer Service
Administrative Functions
Administrative Assistance
CRM
Appointment Setting
Powerpoint
Delivery Dates
High NET
Sales Goals
Telephone Calls

Education

High School Diploma, (2017 - 2017)
,

Branch office administrator resume

Kimberly Morgan

(570) 555-2950 | kmorgan@example.com

Troy, MI | 74040 S. Elm Rd. - 52561

Work experience

2019 - Present
Branch Office Administrator, Kelly Services - Troy, MI
- Collaborated with other administrative team members, human resources and the finance department on special projects and events.
- Provide client service by responding to client inquiries, providing market information or quotes, and preparing reports for client meetings.
- Enabled the FA to focus on providing tailored, solutions based advice and deliver exceptional client service.
- Applied strict adherence to all laws, policies, and procedures, such as; OSHA and HIPPA.
2009 - 2019
Client Administrator, Wells Fargo - Milwaukee, WI
- Developed and improved business critical procedures and documents.
- Checked financial transactions by all representatives to ensure departmental procedures were met.
- Handle all operational functions including telephone calls and assisting the clients with questions and or problems.
- Review policies and procedures for accuracy and compliance.
2007 - 2009
Sales Assistant, Nordstrom - Chicago, IL
- Opened new Nordstrom Fashion Rewards accounts as a means of building customer relationships.
- Performed on track for top-tier sales goals two consecutive years in a row ($375,000/yr.
- Trained colleagues on product knowledge utilizing visual presentations.

Skills

Purchase Orders
Client Service
Banquet Functions
Communication
Client Questions
Television Station
Product Knowledge
Sales Floor
Powerpoint
Customer Accounts

Education

High School Diploma, (2007 - 2007)
,

How to write a branch office administrator resume

Craft a resume summary statement

A resume summary is your opening statement that highlights your strongest skills and top accomplishments. It is your chance to quickly let recruiters know who you are professionally - and why they should hire you for the branch office administrator role.

Step 1: Mention your current job title or the role you're pursuing.

Step 2: Include your years of experience in branch office administrator-related roles. Consider adding relevant company and industry experience as relevant to the job listing.

Step 3: Highlight your greatest accomplishments. Here is your chance to make sure your biggest wins aren't buried in your resume.

Step 4: Again, keep it short. Your goal is to summarize your experience and highlight your accomplishments, not write a paragraph.

These four steps should give you a strong elevator pitch and land you some branch office administrator interviews.

Please upload your resume so Zippia’s job hunt AI can draft a summary statement for you.

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List the right project manager skills

Use your Skills section to show you have the knowledge and technical ability to do the job. Here is how to make the most of your skills section and make sure you have the right keywords:

Look at the job listing and skills listed. You need to include the exact keywords from the job description to get your resume in front of an actual human. Do you have those skills? Fantastic! Be sure to list them.
Include as many relevant hard or technical branch office administrator skills as possible for each job you apply to.
Be specific with the skills you have and be sure you are using the most up to date and accurate terms.

These five steps should give you a strong elevator pitch and land you some branch office administrator interviews.

Here are example skills to include in your “Area of Expertise” on a branch office administrator resume:

Verbal Communication
Client Service
Exceptional Client
Office Management
Office Administration
Processing Deposits
Phone Calls
Client Development
BOA
Customer Service

Client Seminars
Client Accounts
Appointment Scheduling
Branch Management
Administrative Tasks
Client Relations
Life Insurance
Client Appointments
Office Equipment
Client Inquiries

Walk-In Clients
Business Development
Account Transfers
Account Services
Estate Accounts
Office Operations
Bank Deposits
Event Planning
Administrative Aspects
Financial Reports

Zippia’s AI can customize your resume for you.

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How to structure your work experience

Your employment history is arguably one of the most important parts of your resume. It shows you have experience and foundation in your field to successfully master the branch office administrator position. Here is how to most effectively structure your work experience:

List your most recent experience first, followed by earlier roles in reverse chronological order. Employers care about your most recent experience the most.
Start with your job title, company name, city, and state on the left. Align dates in month and year format on the right-hand side.
Include only recent, relevant jobs.

How to write branch office administrator experience bullet points

Your resume is not a list of responsibilities or a job description. Instead, it is your chance to show your accomplishments and show why you're good at what you do.

Use the What, How, and Why format. Answering these questions turns a bland job description into an effective showcase of your abilities.
What were your responsibilities or goals?
How did you accomplish them?
Why were your results important? (How did it impact your company? Can you quantify the results in numbers? )

Here are great bullet points from branch office administrator resumes:

Work history example #1

Branch Office Administrator

Edward D Jones & Co LP

Worked in Multiple FA and multiple BOA office.
Designed manual of standard operating procedures that aligned with company policies and industry regulations.
Helped set up and plan BOA regional meeting.
Covered for BOA while on leave.
Trained On-Call BOA's Accomplishments Offered Limited Partnership early in career.

Work history example #2

Account Administrator

Hess

Examined doors, windows and gates to ensure that they were secure.
Reviewed and verified signatures and perform SOX compliance by sending invoices to Reviewer/Approver.
Required to maintain system of record by noting each account after customer interactions
Dispositioned and numbered cars for sale via As400.
Processed loading vendor files into SAP via the ERP2 application.

Work history example #3

Customer Service Administrator

Walgreen Co

Provided inter departmental communication by providing regular updates on situations impacting assets.
Developed a system to manage hardware/software capital requests, as well as, administer the procurement process.
Translated pharmacy communications for Spanish-speaking customers nationwide.
Ensured effective administration and compliance with established leave of absence policies and procedures by training and directing benefit coordinators.
Selected to train and assist with opening the first Anthropologie Accessories store.

Work history example #4

Senior Office Administrator

Farmers Insurance

Developed corporate policies and procedures with Compliance Director for HIPAA and HITECH compliance.
Managed the creation and implementation of department procedures and ongoing improvement of process efficiency.
Managed personnel record keeping and administered company benefit programs and implemented personnel policies and procedures as directed by HR.
Calculated and completed payroll and business taxes for the agency.
Searched online for resumes to recruit financial representative candidates and sent invitations to prospective candidates.

Zippia’s AI can customize your resume for you.

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Add an education section to your resume

The education section should display your highest degree first.

Place your education section appropriately on your resume. If you graduated over 5 years ago, this section should be at the bottom of your resume. If you just graduated and lack relevant work experience, the education section should go to the top.

If you have a bachelor's or master's degree, do not list your high school education. If your graduation year is more than 15-20 years ago, it's better not to include dates in this section.

Here are some examples of good education entries for resumes:

High School Diploma

2013 - 2013

Some College Courses in legal support services

Davenport University, East Grand Rapids, MI

1994 - 1994

Highlight your branch office administrator certifications on your resume

If you have any additional certifications or education-like achievements, add them to the education section.

To list, use the full name of the certification and the organization that issued it, along with the date of achievement.

If you have any of these certifications, be sure to include them on your branch office administrator resume:

Certified Management Accountant (CMA)
Certified Professional, Life and Health Insurance Program (CPLHI)
Certified Medical Administrative Assistant (CMAA)

Updated March 26, 2025

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