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Branch office manager skills for your resume and career

Updated January 8, 2025

6 min read

Quoted experts

Xu Zhang Ph.D.,

Nina Woodard

Below we've compiled a list of the most critical branch office manager skills. We ranked the top skills for branch office managers based on the percentage of resumes they appeared on. For example, 21.2% of branch office manager resumes contained customer service as a skill. Continue reading to find out what skills a branch office manager needs to be successful in the workplace.

15 branch office manager skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how branch office managers use customer service:

Utilized labor forecast models to increase sales and maximize production while maintaining quality customer service ratings.
Supervised a staff of customer service representatives and ensured customers satisfaction.

2. Office Procedures

Office procedures are the protocols and standards which define how the staff works together. The office procedures can be a set of rules and regulations which guide the employees and help them run the office operations smoothly. Paperwork, customer interaction, taking messages, handling calls in and out all fall under the office procedures.

Here's how branch office managers use office procedures:

Developed office procedures and practices; administered testing for secretarial candidates; and hired, trained, and supervised new secretary.
Managed Loan Officers Production, Over saw Office Procedures, Assisted in the Origination, Processing and Closing of all loans.

3. Financial Statements

A financial statement is a report of an individual or a company that includes all the information about the declared assets, the use of money, income, and also the contribution of shareholders over a certain period.

Here's how branch office managers use financial statements:

Maintained ten -unit office complex records on quick books, prepared bank reconciliation, financial statements and Federal tax Returns.
Streamlined audit accounts pertaining to branch tracking records, financial statements, and workstation transactions.

4. Human Resources

Human resources is a set of people in a business or a corporation that are designated to locate, interview, and recruit new employees into the company. They are also responsible to maintain the integrity of the employees and help them sort their problems out. They try to introduce and manage employee-benefit programs.

Here's how branch office managers use human resources:

Partnered successfully with Human Resources to produce and distribute a daily newsletter of company happenings via each branch.
Processed all new hire paperwork, dealt with confidential materials and handled all Human Resources related issues.

5. Branch Management

Here's how branch office managers use branch management:

Promoted growth, profitability and complete customer satisfaction by focusing on safety, customer service, and effective branch management.
Mentored, coached and trained financial representatives resulting in candidates achieving successful advancement to branch management positions.

6. Office Operations

Here's how branch office managers use office operations:

Branch Office/Sales Manager Oversaw daily office operations and sales of staff at nationally known temporary staffing agency.
Managed day-to-day office operations for Tampa and Brooksville locations; oversaw activities of 2 administrative staff.

7. Business Development

Business development is the ideas or initiatives that work to make business work better. Selling, advertising, product development, supply chain management, and vendor management are only a few of the divisions involved with it. There is still a lot of networking, negotiating, forming alliances, and trying to save money. The goals set for business development guide and coordinate with all of these various operations and sectors.

Here's how branch office managers use business development:

Implemented successful business development program resulting in name recognition and awareness in Ballard Community.
Foster a team working environment through leadership and business development mentoring.

8. Office Management

Here's how branch office managers use office management:

Directed day-to-day office management, prepared operational reports including bookkeeping, payroll, and tax returns.
Seasoned operations management and financial management professional responsible for office management, relationship/client management, financial training, and other functions.

9. Real Estate

Real estate is land that has buildings on it. This kind of property consists of permanent improvements either natural or man-made, which include, houses, fences, bridges, water trees, and minerals. There are 4 types of real estate namely; residential real estate, commercial real estate, industrial real estate, and vacant land.

Here's how branch office managers use real estate:

Gathered and summarized pertinent information for presentations to real estate committees and zoning, planning and permitting entities.
Averaged 75 sales finance accounts, 100 personal loans, and 10 real estate loans a month.

10. ATM

ATM (Automated Teller Machine) refers to an electronic banking system that enables the customers to initiate and complete transactions without queuing for aid from the teller within the branch.

Here's how branch office managers use atm:

Managed Audits (ATM, Tellers, & Vault) Weekly Manage branch budgeting and payroll.
Managed ATM operations located throughout Minnesota and Western Wisconsin.

11. Office Equipment

Here's how branch office managers use office equipment:

Managed preventive maintenance of facility equipment, including HVAC and office equipment.
Coordinated the ordering of office supplies and kept inventory of all office supplies and office equipment.

12. Performance Management

Here's how branch office managers use performance management:

Supervised office staff to ensure compliance with company policy and procedure including performance management, training, and evaluation of personnel.
Managed team of compliance examiners and support staff to include initial training, examiner development, supervision and performance management.

13. Federal Regulations

Federal regulations refer to the set of rules, both general and permanent that are published in the Federal Register by the agencies of the federal government and the executive departments. Federal regulations are the large body of rules that govern federal practice. Examples of these laws include taxes and financial regulation, discrimination law, wages law, and so on.

Here's how branch office managers use federal regulations:

Maintained employee licensing database to ensure all active employee certifications and files were in compliance with state and federal regulations.
Ensured branch adherence to Risk Management, audit and federal regulations.

14. Bank Deposits

Any money that a customer chooses to leave with their bank account is a deposit. Deposits can vary in amounts and different banks have limits on the deposits their customers can have as a minimum. Banks charge customers for deposits especially when a teller is used by the customer to deposit money into their account.

Here's how branch office managers use bank deposits:

Signed people in for Continuing Education classes once a month at our location and made bank deposits.
Received daily donations and compiled records of all donor activity, and executed daily electronic bank deposits for all incoming revenue.

15. Travel Arrangements

Here's how branch office managers use travel arrangements:

Organized special events, travel arrangements, corporate agendas, itineraries and meetings.
Coordinated business events as well as travel arrangements and meetings.

What skills help Branch Office Managers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on branch office manager resumes?

Xu Zhang Ph.D.

Chair, Farmingdale State College

I believe the most important attributes employers seek on a resume remain the same-problem solving skills, team work skills, analytical/quantitative skills, verbal and written communication skills. However, given the pandemic or any other unexpected shock to work environment, how to quickly and efficiently adapt to new work modes can be a very valuable attribute standing out on resume.

What branch office manager skills would you recommend for someone trying to advance their career?

Nina Woodard

Senior Career Development Specialist, Belmont University

For entertainment, digital marketing and content creation skills are critical. Even if a role isn't specifically connected to digital marketing, social media is almost always involved in most entry-level roles. We strongly encourage students and recent graduates to learn basic graphic design platforms, video editing and audio editing. Learning how to maximize impact on social media platforms such as YouTube, Instagram or TikTok is also a worthy investment of time. There's a wide range of self-paced training resources online, many available for free or at reduced costs for students.

What type of skills will young branch office managers need?

Craig Nathanson Ph.D.

Adjunct Lecturer, Sonoma State University

I see the essential human skills gaining importance to build a new post-covid work life. These include creativity, leading and working in teams, writing, speaking, being self-aware, and lowering bias and networking; career branding as critical areas for graduates to focus on now.

Do you want to know more?

List of branch office manager skills to add to your resume

The most important skills for a branch office manager resume and required skills for a branch office manager to have include:

Customer Service
Office Procedures
Financial Statements
Human Resources
Branch Management
Office Operations
Business Development
Office Management
Real Estate
ATM
Office Equipment
Performance Management
Federal Regulations
Bank Deposits
Travel Arrangements
A/R
Inventory Control

Background Checks
Administrative Functions
A/P
Loan Applications
Customer Accounts
Customer Relations
Expense Reports
Office Functions
Customer Complaints
PowerPoint
Performance Evaluations
Performance Reviews
Customer Retention
Bank Products
Financial Reports
Event Planning
Risk Management

Operational Performance
Tax Returns
Collection Calls
Staff Training
Client Accounts
Conflict Resolution
DMV
Client Relations
Mortgage Loans
Direct Reports
Community Involvement
Customer Issues
Credit Reports
Cash Drawers
Notary

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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