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What is a branch operations manager and how to become one
Branch operations managers are responsible for assigning and directing all work conducted in the branch and overseeing all areas of service. They handle the employees, cultivate a supportive atmosphere, and ensure customer loyalty and proper branch service. A successful branch operations manager has a hands-on mindset and is committed to the expansion and development of the company by adopting initiatives that improve competitiveness and allow revenue goals to be achieved.
The daily duties and responsibilities of branch operations managers include directing all organizational facets, including procurement, customer care, human resources, administration, and sales. They evaluate local business trends and recognize existing and potential sales prospects. They are also in charge of locating areas for change and recommend corrective measures that address problems and maximize development opportunities.
Most branch operations managers have bachelor's degree that focuses on Business Administration or related field. Some employers, however, seek candidates with proven branch management experience, especially as bank managers or similar roles. It is also important for candidates in this role to have strong knowledge of modern management techniques and best practices.
What general advice would you give to a Branch Operations Manager?
Eric Olsen
Professor, Industrial Technology and Packaging, Orfalea College of Business
Avg. Salary $55,450
Avg. Salary $59,228
Growth Rate 6%
Growth Rate 0.3%
American Indian and Alaska Native 0.47%
Asian 6.35%
Black or African American 6.16%
Hispanic or Latino 15.12%
Unknown 4.33%
White 67.56%
Genderfemale 43.43%
male 56.57%
Age - 44American Indian and Alaska Native 3.00%
Asian 7.00%
Black or African American 14.00%
Hispanic or Latino 19.00%
White 57.00%
Genderfemale 47.00%
male 53.00%
Age - 44Stress level is very high
7.1 - high
Complexity Level is advanced
7 - challenging
Work Life balance is poor
6.4 - fair
Branch Operations Manager career paths
Key steps to become a branch operations manager
Explore branch operations manager education requirements
Start to develop specific branch operations manager skills
Skills Percentages Customer Satisfaction 7.45% Human Resources 7.37% Security Procedures 7.21% Home Health 6.25% Financial Statements 5.59% Complete relevant branch operations manager training and internships
Accountants spend an average of 6-12 months on post-employment, on-the-job training. New branch operations managers learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a branch operations manager based on U.S. Bureau of Labor Statistics data and data from real branch operations manager resumes.Gain additional branch operations manager certifications
More About CertificationsBranch operations manager certifications can show employers you have a baseline of knowledge expected for the position. Certifications can also make you a more competitive candidate. Even if employers don't require a specific branch operations manager certification, having one may help you stand out relative to other applicants.
The most common certifications for branch operations managers include Certified Professional - Human Resource (IPMA-CP) and Certified Management Accountant (CMA).
Research branch operations manager duties and responsibilities
- Manage payroll, schedules for multiple security locations, including government facilities.
- Manage team of database administrators, database technicians and systems administrators responsible for maintaining all production, development and QA systems.
- Perform semiannual employee reviews base on company scorecards and KPI goals.
- Handle general office operations including but not limit to, cash orders, ATM maintenance and employee work schedules.
Prepare your branch operations manager resume
When your background is strong enough, you can start writing your branch operations manager resume.
You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a branch operations manager resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.
Choose From 10+ Customizable Branch Operations Manager Resume templates
Build a professional Branch Operations Manager resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your Branch Operations Manager resume.
Apply for branch operations manager jobs
Now it's time to start searching for a branch operations manager job. Consider the tips below for a successful job search:
- Browse job boards for relevant postings
- Consult your professional network
- Reach out to companies you're interested in working for directly
- Watch out for job scams
How Did You Land Your First Branch Operations Manager Job
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Average branch operations manager salary
The average Branch Operations Manager salary in the United States is $55,450 per year or $27 per hour. Branch operations manager salaries range between $40,000 and $76,000 per year.
What Am I Worth?
How do branch operations managers rate their job?
Branch Operations Manager reviews
i don't want to have all responsibility
Operations never stops, its always up and running and you have to be available at any time
I love being able to mold my team and the distribution center to the culture of respect and accountability! Having senior and executive leadership support is a huge positive factor in making this happen!!
Long hours and calls outside of regular business hours are the norm!
Updated January 8, 2025
