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Become A Branch Operations Manager

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Working As A Branch Operations Manager

  • Making Decisions and Solving Problems
  • Communicating with Supervisors, Peers, or Subordinates
  • Getting Information
  • Coordinating the Work and Activities of Others
  • Guiding, Directing, and Motivating Subordinates
  • Deal with People

  • Make Decisions

  • Stressful

  • $97,730

    Average Salary

What Does A Branch Operations Manager Do At Advance Auto Parts

* Include the following.
* Other duties may be assigned
* Seventy percent of time spent directly supervising 2 or more associates in warehouse and delivery.
* Carries out supervisor responsibilities in accordance with the organization’s policies and applicable laws.
* Responsibilities include interviewing, hiring and training associates; planning, assigning and directing work; assisting with performance appraisals; recommending rewards, assisting in disciplinary action, addressing complaints and resolving problems when possible.
* Confers with Manager to ensure coordination of warehouse activities.
* Interfaces and communicates with sales department and customers regarding service.
* Maintains daily workflow for delivery orders.
* Supervises associates working in warehouse and as delivery drivers, assisting them during peak business hours.
* Ensures replenishment orders and returned merchandise are processed according to company standards.
* Participates in planning personnel safety, training and plant protection activities.
* Ensures safety procedures are followed and makes recommendations regarding safety issues.
* All associates have the responsibility for following rules and guidelines set forth in the Company Policies, Procedures and Code of Conduct, as well as a moral obligation to look out for the safety and well being of their fellow associates.
* Associates also have the responsibility to report violations of the Policies and Procedures and report any safety concerns to their supervisor/manager.
* Maintains a customer service oriented philosophy in all conduct of self and subordinates.
* Ensures operational procedures are followed for activities such as verification of incoming and outgoing shipments, handling and disposition of materials and keeping warehouse inventory current.
* Make recommendations for improvements to procedures.
* Informs Manager of physical condition of warehouse and equipment.
* Ensures needed repairs are made, known and submits requisitions for replacement of equipment if needed

What Does A Branch Operations Manager Do At Rexel USA

* Cost management for P&L, customer service, overall operational support for the sales force.
* Order fulfillment surveillance, supporting sales, inventory surveillance and warehouse management, order processing, material management, customer interface, build strong customer/supplier relationships.
* Motivate, train and lead warehouse and inside sales team.
* Work with branch to meet or exceed budgeted total sales, GE sales and margin objectives.
* Resolve customer complaints.
* Participate in branch sales, quality & service meetings.
* Interface with key suppliers to develop & maintain good relationships.
* Other duties as assigned

What Does A Branch Operations Manager Do At Ziegler Inc.

* Develops employees to their full potential through mentoring and trainingLeads by example - develops a culture of professionalism that acts with a high sense of urgency to satisfy our customers
* Responsible for safe and productive working environment of the shop(s)Maintains the branch facility and reinforce established practices and procedures to Ziegler standardsWorks closely with branch supervisors about issues involving customers, employees, equipment, etc
* Evaluates processes continually to ensure work orders are closed in a timely manner
* Manages the operation of the branch in a cost effective manner.
* Meet or exceed financial objectives for both the parts and service businessHelps in managing customer disputesMaintains the highest level of customer satisfaction through communication, professionalism and urgency before, during and after the saleResolves conflicts in a timely and professional mannerWorks in a cooperative manner with team and superiorsVisits customers on a regular basisImplements and maintains procedures to meet our customers' expectations for after-hours parts and serviceEnsures that all meetings are scheduled (Toolbox, Safety, etc

What Does A Branch Operations Manager Do At Raymond James

* Performs back-up for all operational functions as required by workloads and absences.
* Works directly with home office personnel to coordinate branch-home office workflow.
* Completes self-audit of branch procedures.
* Assists Branch Manager with confidential matters and compliance visits and replies.
* Assists Branch Manager with controlling expenses and operating at peak efficiencies.
* Oversees ordering of supplies, purchase orders and postage usage.
* Maintains accounting of branch petty cash.
* May review branch invoices and operating statements.
* Researches and resolves complex problems relating to client accounts and inquiries.
* Assists Branch Manager in disseminating information at regular branch meetings.
* Coordinate rent, facility, office maintenance and cleaning/security issues.
* Recruits, selects, orients, trains and supervises branch operations associates.
* In conjunction with the Branch Manager conducts ongoing performance management, scheduled performance appraisals and salary reviews of operations associates, and maintains branch associate files.
* Reviews daily work of operations associates.
* Evaluates workload and responsibilities of support staff to determine necessary assignment changes to maintain efficient workflow.
* Ensures daily staffing levels and cross-training is adequate.
* Coordinates registrations, continuing education, licensing, etc. of branch personnel.
* Performs other duties and responsibilities as assigned.
* May perform some Branch Manager duties

What Does A Branch Operations Manager Do At Lakeland Bank

* As the Branch Operations Manager at Lakeland Bank you are responsible for assisting the Branch Manager with all branch functions, both administrative and people development.
* You will be accountable for the entire operations of the bank including policies and procedures, various branch reports, proofs, check and balances.
* The BOM also supervises and trains the team to achieve goals and effectively service our customers.
* Key Responsibilities:
* Effectively managing the branch in the absence of the Branch Manager in administration, policies and procedures, branch reports, proofs, check and balances.
* Supervision the team and provide training and staff development.
* Drive outstanding service to both internal and external customers.
* Role model service expectations and ensure the team follows your lead
* Communicate goals and product effectively to drive cross-selling.
* Verify and approve bi-weekly electronic time-sheets for branch staff
* Assist on the teller line when needed.
* Schedule and supervise the teller line, order cash, reconcile branch cash, reconcile ATM, cash recycler/dispenser and coin machine

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How To Become A Branch Operations Manager

Although education and training requirements vary widely by position and industry, many top executives have at least a bachelor’s degree and a considerable amount of work experience. 

Education

Many top executives have a bachelor’s or master’s degree in business administration or in an area related to their field of work. Top executives in the public sector often have a degree in business administration, public administration, law, or the liberal arts. Top executives of large corporations often have a master’s degree in business administration (MBA).

College presidents and school superintendents are typically required to have a master’s degree, although a doctorate is often preferred.

Although many mayors, governors, or other public sector executives have at least a bachelor’s degree, these positions typically do not have any specific education requirements.

Work Experience in a Related Occupation

Many top executives advance within their own firm, moving up from lower level managerial or supervisory positions. However, other companies may prefer to hire qualified candidates from outside their organization. Top executives who are promoted from lower level positions may be able to substitute experience for education to move up in the company. For example, in industries such as retail trade or transportation, workers without a college degree may work their way up to higher levels within the company to become executives or general managers.

Chief executives typically need extensive managerial experience. Executives are also expected to have experience in the organization’s area of specialty. Most general and operations managers hired from outside an organization need lower level supervisory or management experience in a related field.

Some general managers advance to higher level managerial or executive positions. Company training programs, executive development programs, and certification can often benefit managers or executives hoping to advance.

Important Qualities

Communication skills. Top executives must be able to communicate clearly and persuasively. They must effectively discuss issues and negotiate with others, direct subordinates, and explain their policies and decisions to those within and outside the organization.

Decisionmaking skills. Top executives need decisionmaking skills when setting policies and managing an organization. They must assess different options and choose the best course of action, often daily.

Leadership skills. Top executives must be able to lead an organization successfully by coordinating policies, people, and resources.

Management skills. Top executives must shape and direct the operations of an organization. For example, they must manage business plans, employees, and budgets.

Problem-solving skills. Top executives need to identify and resolve issues within an organization. They must be able to recognize shortcomings and effectively carry out solutions.

Time-management skills. Top executives do many tasks at the same time, typically under their own direction, to ensure that their work gets done and that they meet their goals.

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Branch Operations Manager jobs

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Branch Operations Manager Demographics

Gender

  • Male

    52.9%
  • Female

    45.6%
  • Unknown

    1.5%

Ethnicity

  • White

    79.0%
  • Hispanic or Latino

    11.6%
  • Asian

    7.4%
  • Unknown

    1.6%
  • Black or African American

    0.5%
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Languages Spoken

  • Spanish

    55.9%
  • French

    5.4%
  • Carrier

    4.3%
  • Portuguese

    4.3%
  • Hindi

    3.2%
  • Mandarin

    3.2%
  • German

    3.2%
  • Korean

    2.2%
  • Russian

    2.2%
  • Tagalog

    2.2%
  • Chinese

    2.2%
  • Japanese

    2.2%
  • Urdu

    2.2%
  • Vietnamese

    1.1%
  • Hawaiian

    1.1%
  • Croatian

    1.1%
  • Filipino

    1.1%
  • Albanian

    1.1%
  • Italian

    1.1%
  • Persian

    1.1%
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Branch Operations Manager

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Branch Operations Manager Education

Branch Operations Manager

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Top Skills for A Branch Operations Manager

CustomerServiceSecurityProceduresFinancialReportsSafetyMonthlyAuditsPayrollNewTellersLoanOfficersDailyOperationsPHumanResourcesSuperviseNewAccountsSalesReferralGoalsATMCustomerSatisfactionLossCustomerRelationsInventoryControlBusinessDevelopment

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Top Branch Operations Manager Skills

  1. Customer Service
  2. Security Procedures
  3. Financial Reports
You can check out examples of real life uses of top skills on resumes here:
  • Managed asset consolidation and delivery service from both facilities with no customer service interruption.
  • Ensured that all security procedures are strictly followed, branch is operationally sound, and satisfactory audits are achieved.
  • Reviewed management/financial reports and resolve problems as necessary.
  • Support sales efforts, consistent with corporate and regulatory compliance, health, safety and environmental affairs.
  • Maintained monthly audits on all employees and cash flow ledgers of high dollar balances.

Top Branch Operations Manager Employers

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