How to hire a branch operations manager

How to hire a branch operations manager, step by step

Here's a step-by-step branch operations manager hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a branch operations manager job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new branch operations manager
• Step 8: Go through the hiring process checklist

What does a branch operations manager do?

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1. Identify your hiring needs

   The branch operations manager hiring process starts by determining what type of worker you actually need. Certain roles might require a full-time employee, whereas part-time workers or contractors can do others.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   A branch operations manager's background is also an important factor in determining whether they'll be a good fit for the position. For example, branch operations managers from different industries or fields will have radically different experiences and will bring different viewpoints to the role. You also need to consider the candidate's previous level of experience to make sure they'll be comfortable with the job's level of seniority.

   This list presents branch operations manager salaries for various positions.

   Type of Branch Operations Manager	Description	Hourly rate
   Branch Operations Manager	Top executives devise strategies and policies to ensure that an organization meets its goals. They plan, direct, and coordinate operational activities of companies and organizations.	$19-36
   Manager, Center Operations	The duties of a manager of center operations depend on one's industry of employment. Typically, their responsibilities revolve around overseeing business operations, setting targets, assessing the workforce's performance, and performing corrective measures on any issues or concerns... Show more	$18-46
   General Manager Of Operations	General managers of operations are employed to oversee the overall operations of businesses. Their responsibilities include the improvement of the efficiency of the operations and overall management... Show more	$23-79

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Customer Satisfaction
   • Human Resources
   • Security Procedures
   • Home Health
   • Financial Statements
   • Performance Appraisals
   • Operational Procedures
   • Excellent Organizational
   • OSHA
   • Inventory Management
   • Warehouse Operations
   • Performance Management
   • Payroll
   • Loan Applications

   Check all skills

   Responsibilities:

   • Manage payroll, schedules for multiple security locations, including government facilities.
   • Manage team of database administrators, database technicians and systems administrators responsible for maintaining all production, development and QA systems.
   • Perform semiannual employee reviews base on company scorecards and KPI goals.
   • Handle general office operations including but not limit to, cash orders, ATM maintenance and employee work schedules.
   • Encourage to handle all customer service issues including: account maintenance, ATM disputes and ordering both checks and debit cards.
   • Support administrative staff responsible for payroll, accounts receivable and general office maintenance.

   More branch operations manager duties

3. Make a budget

   Including a salary range in your branch operations manager job description is a great way to entice the best and brightest candidates. A branch operations manager salary can vary based on several factors:

   • Location. For example, branch operations managers' average salary in utah is 57% less than in district of columbia.
   • Seniority. Entry-level branch operations managers earn 47% less than senior-level branch operations managers.
   • Certifications. A branch operations manager with a few certifications under their belt will likely demand a higher salary.
   • Company. Working for a prestigious company or an exciting start-up can make a huge difference in a branch operations manager's salary.

   Average branch operations manager salary

   $55,450yearly

   $26.66 hourly rate

   ---

   Entry-level branch operations manager salary

   $40,000 yearly salary

   Updated December 15, 2025

   Average branch operations manager salary by state

   Rank	State	Avg. salary	Hourly rate
   1	Rhode Island	$72,608	$35
   2	North Carolina	$68,334	$33
   3	Delaware	$67,573	$32
   4	California	$66,556	$32
   5	New Jersey	$66,487	$32
   6	Massachusetts	$66,319	$32
   7	New York	$64,921	$31
   8	Connecticut	$62,483	$30
   9	Colorado	$60,757	$29
   10	Washington	$55,828	$27
   11	Kansas	$54,164	$26
   12	Indiana	$50,117	$24
   13	Arizona	$49,371	$24
   14	South Carolina	$48,647	$23
   15	Tennessee	$46,810	$23
   16	Florida	$46,651	$22
   17	Texas	$46,459	$22
   18	Oklahoma	$41,716	$20
   19	Idaho	$38,716	$19
   20	Utah	$33,061	$16

   Average branch operations manager salary by company

   Company

   Rank	Company	Average salary	Hourly rate	Job openings
   1	Santander Bank	$67,201	$32.31	7
   2	Advance Auto Parts	$62,169	$29.89	712
   3	Western Alliance Bank	$61,944	$29.78	32
   4	Lennox International	$61,417	$29.53	36
   5	Raymond James Financial	$60,799	$29.23	64
   6	Smiths Group	$60,292	$28.99	6
   7	Sherwin-Williams	$59,379	$28.55	82
   8	SOS International	$58,806	$28.27
   9	Airgas	$58,034	$27.90	96
   10	Livingston International	$57,295	$27.55
   11	Core & Main	$55,341	$26.61	17
   12	Defiance State Bank	$55,117	$26.50	5
   13	COMMUNITY BANCORP INC	$55,053	$26.47
   14	StoneAge Waterblast Tools	$54,935	$26.41
   15	Firstbank Corp	$54,919	$26.40
   16	Santander Private Banking International	$54,904	$26.40	15
   17	Sonepar USA	$54,847	$26.37	31
   18	Home Bancshares Inc.	$54,837	$26.36
   19	Wells Fargo	$54,612	$26.26	329
   20	Tompkins Insurance	$53,985	$25.95

4. Writing a branch operations manager job description

   A job description for a branch operations manager role includes a summary of the job's main responsibilities, required skills, and preferred background experience. Including a salary range can also go a long way in attracting more candidates to apply, and showing the first name of the hiring manager can also make applicants more comfortable. As an example, here's a branch operations manager job description:

   Branch operations manager job description example

   Salary: $75,000-$85,000

   Hardworking, driven, people & service oriented - does that sound like you?

   Working at CoWorx is a unique experience. This isn’t just any staffing job; this is an opportunity to facilitate rewarding and memorable experiences through the work you do every day. This is an opportunity to continue the CoWorx mission – creating relationships and experiences so people are valued and fulfilled. CoWorx is more than just a job placement agency. For over 40 years we have been a staffing leader, placing talented people with great organizations all across the US. We attribute our success to our unmatched commitment to people - our field talent, our clients and our employees.

   The Branch Manager, Sales and Operations will be responsible for leading and delivering strong branch performance by increasing sales and ensuring high quality operations service for all clients. The incumbent will exemplify our TLC focus and build and develop a strong branch team.

   In this role you will:

   • Build and develop a strong team that embraces our TLC culture providing exceptional service to talent and clients

   • Proactively search for and secure new business with a focus on clients with opportunities in the $50k to $2mm range

   • Develop and maintain strong relationships with current clients and identify opportunities to increase market share at clients with multiple staffing firms

   • Lead recruitment strategies and efforts to ensure a high-quality applicant pool to meet clients’ needs

   • Meet / exceed all budget and gross margin goals

   • Analyze accurate and timely information in ATS and identify trends and opportunities for improved performance

   • Travel within market for job fairs, client visits, unemployment hearings, etc

   • Work with corporate departments such as Finance, HR, Marketing, and Safety to improve branch performance

   Let's talk about some basics:

   • Undergraduate degree with 3+ years of relevant experience in operations management and B2B selling

   • Passion for winning and providing exceptional service

   • Strong communication and relationship building skills

   • Strong leadership, motivational and team building skills

   • Proven strategic selling and negotiation skills

   • Financial acumen with strong analytical and problem-solving skills

   • Advanced computer proficiency with MS Office products

   At CoWorx, we are committed to our employees and will support you on the road to professional success. Apply with us today!

   Copy this example

   

5. Post your job

   There are various strategies that you can use to find the right branch operations manager for your business:

   • Consider promoting from within or recruiting from your existing workforce.
   • Ask for referrals from friends, family members, and current employees.
   • Attend job fairs at local colleges to find candidates who meet your education requirements.
   • Use social media platforms like LinkedIn, Facebook, and Twitter to reach potential job candidates.

   Post your job online:

   • Post your branch operations manager job on Zippia to find and recruit branch operations manager candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   Recruiting branch operations managers requires you to bring your A-game to the interview process. The first interview should introduce the company and the role to the candidate as much as they present their background experience and reasons for applying for the job. During later interviews, you can go into more detail about the technical details of the job and ask behavioral questions to gauge how they'd fit into your current company culture.

   It's also good to ask about candidates' unique skills and talents to see if they match your ideal candidate profile. If you think a candidate is good enough for the next step, you can move on to the technical interview.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new branch operations manager

   Once you have selected a candidate for the branch operations manager position, it is time to create an offer letter. In addition to salary, the offer letter should include details about benefits and perks that are available to the employee. Ensuring your offer is competitive is vital, as qualified candidates may be considering other job opportunities. The candidate may wish to negotiate the terms of the offer, and it is important to be open to discussion and reach a mutually beneficial agreement. After the offer has been accepted, it is a good idea to formalize the agreement with a contract.

   It's equally important to follow up with applicants who don't get the job with an email letting them know that the position has been filled.

   Once that's done, you can draft an onboarding schedule for the new branch operations manager. Human Resources should complete Employee Action Forms and ensure that onboarding paperwork is completed, including I-9s, benefits enrollment, federal and state tax forms, etc. They should also ensure that new employee files are created for internal recordkeeping.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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