Branch Operations Manager Resume Examples 2023

Research Summary. We analyzed 1,095 branch operations manager resumes to determine which ones land the most jobs. Below you'll find examples of resumes that can help you get an interview (and a job offer) from companies like Santander Bank and Sovereign Bank. Here are the key facts about branch operations manager resumes to help you get the job:

The average branch operations manager resume is 453 words long
The average branch operations manager resume is 1.0 pages long based on 450 words per page.
Customer satisfaction is the most common skill found on a branch operations manager resume. It appears on 7.5% of resumes.

After learning about how to write a professional branch operations manager resume, you can make sure your resume checks all the boxes with our resume builder.

Branch Operations Manager Resume Example


Teresa Holmes Branch Operations Manager Contact Information New York, NY (700) 555-8699 tholmes@example.com Skills Iras Loan Applications Human Resources ATM Operations Staff Revenue Growth Customer Service Retail Sales Procedure Changes Appropriate Referrals Employment History Branch Operations Manager 2016 - Present Hertz New York, NY Assisted clients and their representatives to navigate insurance rentals rules and procedures. Protected company assets through adherence to all company policies and procedures. Handle the setup, service and daily operations of location serving an international clientele, replacement, tourists and business travelers. Career development of employees including training, interview preparation, joint marketing calls and performance appraisals. Improved customer service standards through staff coaching. Interviewed, hired, and trained new associates and assistant managers. Teller Supervisor 2006 - 2016 The PNC Financial Services Group Philadelphia, PA Participated and supported branch sales and cross selling efforts of bank products and services to establish and deepen customer relationships. Completed customer transactions, such as withdraws, deposits, payments and a variety of other transactions. Lead Teller 2004 - 2006 Bank of America Newark, DE Identified customer needs and warmly transferred to sales associate which helped me to meet and exceed teller referral goals. Vault and ATM management Training and overseeing transition of new hires. Balanced and audited ATM, main vault, all teller drawers, and collections. Supervised proof work for daily transactions. Universal Banker 2003 - 2004 Woodforest National Bank Chesapeake, VA Refer potential customers to Woodforest Financial Services when appropriate. Influence customers and potential customers through the marketing of bank products and services. Marketed bank products and services. Supported and assisted other associates during peak hours of the business and helped other associates on product knowledge. Education High School Diploma 1998 - 1998


Ashley Harris Branch Operations Manager Contact Info Saint Louis, MO (380) 555-0917 aharris@example.com Skills Daily ActivitiesCustomer OrdersPhysical ConditionProduct KnowledgeHuman ResourcesCredit ReviewsWarehouse FunctionsCustomer ServiceOperational ProceduresCompany Standards Employment History Branch Operations Manager 2018 - Present Enterprise Rent-A-Car Saint Louis, MO Ensured employees adhered to company policies on a consistent basis. Analyze Financial Statements (P&L Statements, daily reports, etc.) Managed daily operations of a 160 vehicle branch. Maintained monthly & yearly sales goals. Warehouse Manager 2012 - 2018 Best Buy New York, NY Trained and mentored staff, prepared performance reviews and disciplinary action notices. Experience working with computerized inventory control system utilizing RF scanning. Supervised the daily operation of distribution center, made employee schedules. Supervised a team of 20 members Load and unload trucks worked with an RF scan gun. Interpreted and enforced company policies with associates. Implemented appropriate location codes for tax purposes on IT equipment purchase orders, which saved more than $250K monthly. Team Leader 2007 - 2012 Genworth Financial Lynchburg, VA Provide direction and guidance for branch staff on operational/regulatory procedures. Directed daily activities of 16 -20 telephone representatives. Cross-trained key staff members to work between both teams to reduce overtime. Credit Analyst 2005 - 2006 Ericsson USA Lynchburg, VA Utilized collected data and offered recommendations for credit limits for potential customers to management team. Focused on reducing delinquent accounts and achieving maximum collections. conducted extensive credit analysis of existing and prospective clients; prepared definitive reports for senior management to facilitate credit decision making. Education Master's Degree Business 2006 - 2007 Liberty University Lynchburg, VA Bachelor's Degree Business 2002 - 2005 Liberty University Lynchburg, VA


Susan Martin Branch Operations Manager Irving, TX (830) 555-5076 smartin@example.com Experience Branch Operations Manager2019 - Present Citi•Irving, TX Conducted annual reviews of 75 direct reports through 360' coaching and development. Worked with a team both locally and virtually to complete projects.2. Senior Loan Processor2015 - 2019 Countrywide Home Loans•Richardson, TX Ensured all loan applications met standards including type and amount of mortgage, borrower assets, liabilities, and employment. Approve loans within specified limits, and refer loan applications outside those limits to management for approval. Displayed excellence in processing all Conventional, FHA and VA loans including Purchases and Refinances. Loan Officer2012 - 2015 Champion•New York, NY Exceeded monthly sales goals for units, volume and effectiveness. Experienced working with the following systems LOS, DU, TMO and Morvision Solicited clients for mortgage loan applications. Sales And Leasing Consultant2009 - 2012 Best Buy•New York, NY Use of POS (Point of Sale) System. Earned repeat business from happy customers. Managed register systems, POS systems, and maintained regular inventory. Worked as a sales consultant helping people make the correct communication choice for each lifestyle. Cross-trained 20 store associates and new consultants to build synergy and increase referrals. Ranked #5 out of 126 consultants in Florida and #30 out of 1200 nationally. Skills Fannie MAELoan ApplicationsFull ServiceCompany PoliciesVehicle SelectionFHACollection CallsHondaFinancial StatementsReal Estate Education High School Diploma 2003 - 2003

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How your resume should look:

The job title on your resume should match your application for the role.
Ensure your work experience focuses on achievements, rather than responsibilities.
Recruiters and hiring managers suggest fitting your resume on one page.

Choose From 10+ Customizable Branch Operations Manager Resume templates

Zippia allows you to choose from different easy-to-use Branch Operations Manager templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Branch Operations Manager resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

What Should Be Included In A Branch Operations Manager Resume

1. Add Contact Information To Your Branch Operations Manager Resume

Your name should be the biggest text on the page and be at or near the top of the document.

Your address doesn't need to include your street name or house number - listing your city and state works just fine.

Your email address should be professional, but not your current work email address. It's not a good look to use your work email for personal projects (job-searching).

Your social media can be included if you have a fully-fledged LinkedIn page or another social media page that showcases your relevant skill set.

Branch Operations Manager Resume Contact Information Example #1

Dhruv Johnson

d.johnson@email.com | 333-111-2222 | www.linkedin.com/in/dhruv-johnson

Do you want to know more?

How To Write The Perfect Resume Header

2. Add Your Relevant Education To The Resume

Your resume's education section should include:

The name of your school
The date you graduated (Month, Year or Year are both appropriate)
The name of your degree

If you graduated more than 15 years ago, you should consider dropping your graduation date to avoid age discrimination.

Optional subsections for your education section include:

Academic awards (Dean's List, Latin honors, etc. )
GPA (if you're a recent graduate and your GPA was 3.5+)
Extra certifications
Academic projects (thesis, dissertation, etc.)

Other tips to consider when writing your education section include:

If you're a recent graduate, you might opt to place your education section above your experience section
The more work experience you get, the shorter your education section should be
List your education in reverse chronological order, with your most recent and high-ranking degrees first
If you haven't graduated yet, you can include "Expected graduation date" to the entry for that school

Majors

44.0%

8.2%

7.5%

4.4%

Branch Operations Manager Resume Relevant Education Example #1

High School Diploma 2014 - 2016

Branch Operations Manager Resume Relevant Education Example #2

Bachelor's Degree In Liberal Arts 2014 - 2016

Excelsior College Albany, NY

3. Next, Create A Branch Operations Manager Skills Section On Your Resume

Your resume's skills section should include the most important keywords from the job description, as long as you actually have those skills. If you haven't started your job search yet, you can look over resumes to get an idea of what skills are the most important.

Here are some tips to keep in mind when writing your resume's skills section:

Include 6-12 skills, in bullet point form
List mostly hard skills; soft skills are hard to test
Emphasize the skills that are most important for the job

Hard skills are generally more important to hiring managers because they relate to on-the-job knowledge and specific experience with a certain technology or process.

Soft skills are also valuable, as they're highly transferable and make you a great person to work alongside, but they're impossible to prove on a resume.

Example Of Branch Operations Manager Skills For Resume

Human Resources Skills
Human resources is a set of people in a business or a corporation that are designated to locate, interview, and recruit new employees into the company. They are also responsible to maintain the integrity of the employees and help them sort their problems out. They try to introduce and manage employee-benefit programs.
Security Procedures Skills
A security procedure is a verification protocol used to check if an electronic signature, record, or performance belongs to that specific person. It is a set of necessary procedures that need to be performed to maintain security. These procedures are step-by-step guidelines on how to implement, enable, or enforce security.
Financial Statements Skills
A financial statement is a report of an individual or a company that includes all the information about the declared assets, the use of money, income, and also the contribution of shareholders over a certain period.
Operational Procedures Skills
The operational procedure means the prescriptive documents that describe processes involving several partners. The involved techniques get utilized in defining the related work.
Warehouse Operations Skills
Warehouse operations include all those actions associated with the goods, from the point of receiving them to safely storing them in the warehouse. From attaching barcodes on packages to coordinating with teams, all fall under the category of warehouse operations.
Payroll Skills
Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.
Loan Applications Skills
A loan application is a form of request presented by a person to a financial institution for the approval of a loan. This application form carries detailed information regarding the petitioner's identification information, financial competence, and sources of income that indicate whether he can return the loan back or not.

Top Skills for a Branch Operations Manager

Source: Zippia.com

Customer Satisfaction, 7.5%

Human Resources, 7.4%

Security Procedures, 7.2%

Home Health, 6.3%

Other Skills, 71.6%

Not sure which skills are really important?

3 Big Tips For Listing Skills On Your Resume

4. List Your Branch Operations Manager Experience

The most important part of any resume is the experience section. Recruiters and hiring managers expect to see your experience listed in reverse chronological order, meaning that you should begin with your most recent experience and then work backwards.

Don't just list your job duties below each job entry. Instead, make sure most of your bullet points discuss impressive achievements from your past positions. Whenever you can, use numbers to contextualize your accomplishments for the hiring manager reading your resume.

It's okay if you can't include exact percentages or dollar figures. There's a big difference even between saying "Managed a team of engineers" and "Managed a team of 6 engineers over a 9-month project."

Most importantly, make sure that the experience you include is relevant to the job you're applying for. Use the job description to ensure that each bullet point on your resume is appropriate and helpful.

Don't have any experience?

How To Show Your Experience On a Resume... Even When You Don't Have Any

Work History Example # 1

Branch Operations Manager (Part-Time)

Bank of America

Collaborated in creating and developing escalation matrix utilized by the Escalation Teams and incorporated into the Department's Policy and Procedures.
Tasked with oversight of donation operations including property identification, property selection, nonprofit organization qualification, and nonprofit financial validation.
Managed a team of compliance auditors responsible for Compliance oversight for multiple lines of business.
Provided oversight and monitoring of provision accounts, fee waivers, and reps and warranties.
Provided leadership and project oversight on up to 15 simultaneous servicing projects/issues from origination to closure.

Work History Example # 2

Operations Manager

AT&T

Managed logistics to provide all supplies for front line technicians to complete installations on time and under budget.
Developed job aides to explain troubleshooting procedures needed to support internal synchronous customers.
Developed PowerPoint presentations and presented a readout of all metrics at the quarterly Division Communication meetings.
Established 24x7 Billing Operations using industry based applications, including daily billing/rating procedures effectively managing and tracking 100million+ trans/day.
Developed in-house payroll systems and payroll journal entry reporting systems.

Work History Example # 3

Branch Operations Manager

Hertz

Generated a team atmosphere and consistently contributed to new business growth, excellent customer service, and profitability.
Enhanced employee morale by fostering a collaborative team-building atmosphere.
Created critical KPIs to track and improve on-time delivery, customer issues and safety statistics.
Organized, delegated, and processed administrative paperwork and payroll.
Maintained day-to-day and long-term rental car business operations for up to 11 locations including large airport location and maintenance facility.

Work History Example # 4

Warehouse Manager

Walmart

Organized and calculated workload projection using Wal-Mart Global Logistics WMS.
Adhered to all requirements and regulations for interstate Hazmat carriers.
Checked all freight for UPC numbers, keyed quantities in system .
Developed/Cross-trained and Mentored 1 supervisor and 1 area manager to next level of management.
Analyzed Quality Assurance standards in order to find areas for performance improvements/inventory accuracy.

5. Highlight Your Branch Operations Manager Certifications On Resume

Certifications can be a powerful tool to show employers that you know your stuff. If you have any of these certifications, make sure to put them on your branch operations manager resume:

Certified Professional - Human Resource (IPMA-CP)
Certified Management Accountant (CMA)
Certified Sales Professional (CSP)
International Accredited Business Accountant (IABA)
OSHA Safety Certificate
Certified Manager Certification (CM)
Certified Bank Auditor (CBA)

6. Finally, Add a Branch Operations Manager Resume Summary Or Objective Statement

A resume summary statement is a 1-3 sentence spiel at the top of your resume that quickly summarizes who you are and what you have to offer. In this section, include your job title, years of experience (if it's 3+), and an impressive accomplishment, if you have space for it.

Remember to address skills and experiences that are emphasized in the job description.

Are you a recent grad?

Read our guide on how to write a resume summary statement

Five Key Resume Tips For Writing A Branch Operations Manager Resume:

Relevant Experience

Make sure that the jobs, experience, and accolades that you include are relevant to the position you’re applying for.

Single access vault and ATM.

The Right Skills

This is a great time to run wild with those keywords from the job description. For example, if they’re looking for someone with experience in Customer Service, be sure to list it in your resume’s skills section.

Increased branch operating profit through effective payroll management, loss prevention, asset management, and supply cost management.

Quantifiable Achievements

Your workplace accomplishments tell the story of the unique value you bring to an organization. Stay away from dry descriptions of job duties. Use numbers to help contextualize your achievements..

Achieved 66% reduction in lost-time incidents along with improvements in cleanliness and OSHA compliance in facility with $580M inventory.

ATS-Friendly

An applicant tracking system (ATS) is a piece of software employers use to collect, scan, organize, and rank applications. The key to getting your resume past ATS and into the hands of hiring managers is smart keyword usage.

Impeccable Formatting

Formatting a resume so that it looks professional and attractive is important. With Zippia’s resume builder, you can put together a modern-looking resume in less than 10 minutes. Just choose a resume template that suits your style, answer some questions about your background, and you’ll have a resume that’ll pass muster with both the ATS and the hiring manager.

Not sure how to make a resume that stands out?

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