Research Summary. We analyzed 1,095 branch operations manager resumes to determine which ones land the most jobs. Below you'll find examples of resumes that can help you get an interview (and a job offer) from companies like Santander Bank and Sovereign Bank. Here are the key facts about branch operations manager resumes to help you get the job:

  • The average branch operations manager resume is 453 words long
  • The average branch operations manager resume is 1.0 pages long based on 450 words per page.
  • Customer satisfaction is the most common skill found on a branch operations manager resume. It appears on 7.5% of resumes.
After learning about how to write a professional branch operations manager resume, you can make sure your resume checks all the boxes with our resume builder.


Branch Operations Manager Resume Example

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Zippia allows you to choose from different easy-to-use Branch Operations Manager templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Branch Operations Manager resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

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Branch Operations Manager Resume
Branch Operations Manager Resume

What Should Be Included In A Branch Operations Manager Resume


1. Add Contact Information To Your Branch Operations Manager Resume

Your name should be the biggest text on the page and be at or near the top of the document.

Your address doesn't need to include your street name or house number - listing your city and state works just fine.

Your email address should be professional, but not your current work email address. It's not a good look to use your work email for personal projects (job-searching).

Your social media can be included if you have a fully-fledged LinkedIn page or another social media page that showcases your relevant skill set.

Branch Operations Manager Resume Contact Information Example #1

Dhruv Johnson | 333-111-2222 |

Do you want to know more?
How To Write The Perfect Resume Header

2. Add Your Relevant Education To The Resume

Your resume's education section should include:

  • The name of your school
  • The date you graduated (Month, Year or Year are both appropriate)
  • The name of your degree
If you graduated more than 15 years ago, you should consider dropping your graduation date to avoid age discrimination.

Optional subsections for your education section include:

  • Academic awards (Dean's List, Latin honors, etc. )
  • GPA (if you're a recent graduate and your GPA was 3.5+)
  • Extra certifications
  • Academic projects (thesis, dissertation, etc.)

Other tips to consider when writing your education section include:

  • If you're a recent graduate, you might opt to place your education section above your experience section
  • The more work experience you get, the shorter your education section should be
  • List your education in reverse chronological order, with your most recent and high-ranking degrees first
  • If you haven't graduated yet, you can include "Expected graduation date" to the entry for that school

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Branch Operations Manager Resume Relevant Education Example #1

High School Diploma 2014 - 2016

Branch Operations Manager Resume Relevant Education Example #2

Bachelor's Degree In Liberal Arts 2014 - 2016

Excelsior College Albany, NY


3. Next, Create A Branch Operations Manager Skills Section On Your Resume

Your resume's skills section should include the most important keywords from the job description, as long as you actually have those skills. If you haven't started your job search yet, you can look over resumes to get an idea of what skills are the most important.

Here are some tips to keep in mind when writing your resume's skills section:

  • Include 6-12 skills, in bullet point form
  • List mostly hard skills; soft skills are hard to test
  • Emphasize the skills that are most important for the job
Hard skills are generally more important to hiring managers because they relate to on-the-job knowledge and specific experience with a certain technology or process.

Soft skills are also valuable, as they're highly transferable and make you a great person to work alongside, but they're impossible to prove on a resume.

Example Of Branch Operations Manager Skills For Resume

  • Human Resources Skills

    Human resources is a set of people in a business or a corporation that are designated to locate, interview, and recruit new employees into the company. They are also responsible to maintain the integrity of the employees and help them sort their problems out. They try to introduce and manage employee-benefit programs.

  • Security Procedures Skills

    A security procedure is a verification protocol used to check if an electronic signature, record, or performance belongs to that specific person. It is a set of necessary procedures that need to be performed to maintain security. These procedures are step-by-step guidelines on how to implement, enable, or enforce security.

  • Financial Statements Skills

    A financial statement is a report of an individual or a company that includes all the information about the declared assets, the use of money, income, and also the contribution of shareholders over a certain period.

  • Operational Procedures Skills

    The operational procedure means the prescriptive documents that describe processes involving several partners. The involved techniques get utilized in defining the related work.

  • Warehouse Operations Skills

    Warehouse operations include all those actions associated with the goods, from the point of receiving them to safely storing them in the warehouse. From attaching barcodes on packages to coordinating with teams, all fall under the category of warehouse operations.

  • Payroll Skills

    Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

  • Loan Applications Skills

    A loan application is a form of request presented by a person to a financial institution for the approval of a loan. This application form carries detailed information regarding the petitioner's identification information, financial competence, and sources of income that indicate whether he can return the loan back or not.

Top Skills for a Branch Operations Manager

  • Customer Satisfaction, 7.5%
  • Human Resources, 7.4%
  • Security Procedures, 7.2%
  • Home Health, 6.3%
  • Other Skills, 71.6%
Not sure which skills are really important?
3 Big Tips For Listing Skills On Your Resume

4. List Your Branch Operations Manager Experience

The most important part of any resume is the experience section. Recruiters and hiring managers expect to see your experience listed in reverse chronological order, meaning that you should begin with your most recent experience and then work backwards.

Don't just list your job duties below each job entry. Instead, make sure most of your bullet points discuss impressive achievements from your past positions. Whenever you can, use numbers to contextualize your accomplishments for the hiring manager reading your resume.

It's okay if you can't include exact percentages or dollar figures. There's a big difference even between saying "Managed a team of engineers" and "Managed a team of 6 engineers over a 9-month project."

Most importantly, make sure that the experience you include is relevant to the job you're applying for. Use the job description to ensure that each bullet point on your resume is appropriate and helpful.

Don't have any experience?
How To Show Your Experience On a Resume... Even When You Don't Have Any
Work History Example # 1
Branch Operations Manager (Part-Time)
Bank of America
  • Collaborated in creating and developing escalation matrix utilized by the Escalation Teams and incorporated into the Department's Policy and Procedures.
  • Tasked with oversight of donation operations including property identification, property selection, nonprofit organization qualification, and nonprofit financial validation.
  • Managed a team of compliance auditors responsible for Compliance oversight for multiple lines of business.
  • Provided oversight and monitoring of provision accounts, fee waivers, and reps and warranties.
  • Provided leadership and project oversight on up to 15 simultaneous servicing projects/issues from origination to closure.
Work History Example # 2
Operations Manager
  • Managed logistics to provide all supplies for front line technicians to complete installations on time and under budget.
  • Developed job aides to explain troubleshooting procedures needed to support internal synchronous customers.
  • Developed PowerPoint presentations and presented a readout of all metrics at the quarterly Division Communication meetings.
  • Established 24x7 Billing Operations using industry based applications, including daily billing/rating procedures effectively managing and tracking 100million+ trans/day.
  • Developed in-house payroll systems and payroll journal entry reporting systems.
Work History Example # 3
Branch Operations Manager
  • Generated a team atmosphere and consistently contributed to new business growth, excellent customer service, and profitability.
  • Enhanced employee morale by fostering a collaborative team-building atmosphere.
  • Created critical KPIs to track and improve on-time delivery, customer issues and safety statistics.
  • Organized, delegated, and processed administrative paperwork and payroll.
  • Maintained day-to-day and long-term rental car business operations for up to 11 locations including large airport location and maintenance facility.
Work History Example # 4
Warehouse Manager
  • Organized and calculated workload projection using Wal-Mart Global Logistics WMS.
  • Adhered to all requirements and regulations for interstate Hazmat carriers.
  • Checked all freight for UPC numbers, keyed quantities in system .
  • Developed/Cross-trained and Mentored 1 supervisor and 1 area manager to next level of management.
  • Analyzed Quality Assurance standards in order to find areas for performance improvements/inventory accuracy.

5. Highlight Your Branch Operations Manager Certifications On Resume

Certifications can be a powerful tool to show employers that you know your stuff. If you have any of these certifications, make sure to put them on your branch operations manager resume:

  1. Certified Professional - Human Resource (IPMA-CP)
  2. Certified Management Accountant (CMA)
  3. Certified Sales Professional (CSP)
  4. International Accredited Business Accountant (IABA)
  5. OSHA Safety Certificate
  6. Certified Manager Certification (CM)
  7. Certified Bank Auditor (CBA)


6. Finally, Add a Branch Operations Manager Resume Summary Or Objective Statement

A resume summary statement is a 1-3 sentence spiel at the top of your resume that quickly summarizes who you are and what you have to offer. In this section, include your job title, years of experience (if it's 3+), and an impressive accomplishment, if you have space for it.

Remember to address skills and experiences that are emphasized in the job description.

Are you a recent grad?
Read our guide on how to write a resume summary statement

Five Key Resume Tips For Writing A Branch Operations Manager Resume:

Relevant Experience
Make sure that the jobs, experience, and accolades that you include are relevant to the position you’re applying for.
The Right Skills
This is a great time to run wild with those keywords from the job description. For example, if they’re looking for someone with experience in Customer Service, be sure to list it in your resume’s skills section.
Quantifiable Achievements
Your workplace accomplishments tell the story of the unique value you bring to an organization. Stay away from dry descriptions of job duties. Use numbers to help contextualize your achievements..
An applicant tracking system (ATS) is a piece of software employers use to collect, scan, organize, and rank applications. The key to getting your resume past ATS and into the hands of hiring managers is smart keyword usage.
Impeccable Formatting
Formatting a resume so that it looks professional and attractive is important. With Zippia’s resume builder, you can put together a modern-looking resume in less than 10 minutes. Just choose a resume template that suits your style, answer some questions about your background, and you’ll have a resume that’ll pass muster with both the ATS and the hiring manager.
Not sure how to make a resume that stands out?
See sample resumes for the job you want
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