What does a branch operations manager do?
A branch operations manager is in charge of supervising and overseeing the operations of a store or business, ensuring smooth workflow and efficiency. Their responsibilities typically revolve around managing schedules and budgets, delegating tasks, setting monthly goals and objectives, liaising with clients, and assessing workforce performance. They must also resolve issues and perform clerical duties such as preparing progress and sales reports, handling calls and correspondence, and processing documentation. Furthermore, as a branch operations manager, it is essential to encourage and lead employees to reach goals, all while implementing the company's policies and regulations.
Branch operations manager responsibilities
Here are examples of responsibilities from real branch operations manager resumes:
- Manage payroll, schedules for multiple security locations, including government facilities.
- Manage team of database administrators, database technicians and systems administrators responsible for maintaining all production, development and QA systems.
- Perform semiannual employee reviews base on company scorecards and KPI goals.
- Handle general office operations including but not limit to, cash orders, ATM maintenance and employee work schedules.
- Encourage to handle all customer service issues including: account maintenance, ATM disputes and ordering both checks and debit cards.
- Support administrative staff responsible for payroll, accounts receivable and general office maintenance.
- Design company website, PowerPoint presentation, brochure, profile, machinery list & factory production capacity information for marketing purposes.
- Organize the collection of monthly payments and maintain accounts receivable/accounts payable and process evictions.
Branch operations manager skills and personality traits
We calculated that 7% of Branch Operations Managers are proficient in Customer Satisfaction, Human Resources, and Security Procedures. They’re also known for soft skills such as Leadership skills, Management skills, and Problem-solving skills.
We break down the percentage of Branch Operations Managers that have these skills listed on their resume here:
- Customer Satisfaction, 7%
Key job functions included managing budget for warehouse, scheduling of personnel and product shipments to provide exceptional customer satisfaction.
- Human Resources, 7%
Increased Commercial Sales Skills Used Product Development Conflict Resolution Human Resources and Training Accounting Sales Management Leadership and Team Building
- Security Procedures, 7%
Conducted monthly audits and monitored cash-on-hand limits, check cashing guidelines and security procedures.
- Home Health, 6%
Start up, established the Home Healthcare corporate operation in South-western Ontario.
- Financial Statements, 6%
Analyzed dealership & personal financial statements and prepared credit files for dealerships.
- Performance Appraisals, 5%
Performed general management duties, exercising appropriate management responsibilities concerning staff, performance appraisals and terminations.
Common skills that a branch operations manager uses to do their job include "customer satisfaction," "human resources," and "security procedures." You can find details on the most important branch operations manager responsibilities below.
Leadership skills. One of the key soft skills for a branch operations manager to have is leadership skills. You can see how this relates to what branch operations managers do because "top executives must be able to shape and direct an organization by coordinating policies, people, and resources." Additionally, a branch operations manager resume shows how branch operations managers use leadership skills: "provided leadership to billing, payroll and accounting staff (5 employees & 40 nursing staff). "
Problem-solving skills. This is an important skill for branch operations managers to perform their duties. For an example of how branch operations manager responsibilities depend on this skill, consider that "top executives need to identify and resolve issues within an organization." This excerpt from a resume also shows how vital it is to everyday roles and responsibilities of a branch operations manager: "secured new customer relationships by providing financial solutions that met the needs and increased revenues. ".
Time-management skills. branch operations manager responsibilities often require "time-management skills." The duties that rely on this skill are shown by the fact that "top executives do many tasks concurrently to ensure that their work gets done and that the organization meets its goals." This resume example shows what branch operations managers do with time-management skills on a typical day: "entered data into automated system timesheet to ensure payroll was processed with accurate figures and completed on time. "
Communication skills. Another common skill required for branch operations manager responsibilities is "communication skills." This skill comes up in the duties of branch operations managers all the time, as "top executives must be able to convey information clearly and persuasively." An excerpt from a real branch operations manager resume shows how this skill is central to what a branch operations manager does: "possess excellent organizational, time management and oral communication skills. "
The three companies that hire the most branch operations managers are:
- Advance Auto Parts43 branch operations managers jobs
- Wells Fargo27 branch operations managers jobs
- Santander Private Banking International18 branch operations managers jobs
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Compare different branch operations managers
Branch operations manager vs. Assistant manager of operations
An assistant operations manager is responsible for supervising staff performance and operation processes under the guidance of an operations manager. The assistant operations manager ensures the efficiency and accuracy of project management to boost client satisfaction, drive revenues, and achieve the company's objectives and profitability goals. They also help with developing strategic procedures to increase productivity and identify business opportunities to build a strong company reputation. An assistant operations manager must have excellent communication and leadership skills, especially when meeting with existing and potential clients, close partnerships, and lead teams towards project goals.
These skill sets are where the common ground ends though. The responsibilities of a branch operations manager are more likely to require skills like "security procedures," "home health," "performance appraisals," and "operational procedures." On the other hand, a job as an assistant manager of operations requires skills like "sales floor," "front end," "cash handling," and "store associates." As you can see, what employees do in each career varies considerably.
Assistant managers of operations tend to make the most money working in the finance industry, where they earn an average salary of $65,818. In contrast, branch operations managers make the biggest average salary, $57,786, in the manufacturing industry.assistant managers of operations tend to reach similar levels of education than branch operations managers. In fact, assistant managers of operations are 1.9% less likely to graduate with a Master's Degree and 0.2% more likely to have a Doctoral Degree.Branch operations manager vs. Manager, center operations
The duties of a manager of center operations depend on one's industry of employment. Typically, their responsibilities revolve around overseeing business operations, setting targets, assessing the workforce's performance, and performing corrective measures on any issues or concerns. Moreover, there are also instances where they have to produce progress reports, devise strategies for optimal business performance, delegate tasks, and even manage the budget. As a manager, it is crucial to lead and encourage the team to reach goals and sales targets while implementing the company's policies and regulations.
While some skills are similar in these professions, other skills aren't so similar. For example, resumes show us that branch operations manager responsibilities requires skills like "human resources," "security procedures," "home health," and "financial statements." But a manager, center operations might use other skills in their typical duties, such as, "process improvement," "infrastructure," "standard operating procedure," and "quality standards."
Managers, center operations may earn a higher salary than branch operations managers, but managers, center operations earn the most pay in the manufacturing industry with an average salary of $68,400. On the other hand, branch operations managers receive higher pay in the manufacturing industry, where they earn an average salary of $57,786.Average education levels between the two professions vary. Managers, center operations tend to reach similar levels of education than branch operations managers. In fact, they're 2.5% more likely to graduate with a Master's Degree and 0.2% more likely to earn a Doctoral Degree.What technology do you think will become more important and prevalent for branch operations managers in the next 3-5 years?
Eric Olsen
Professor, Industrial Technology and Packaging, Orfalea College of Business
Branch operations manager vs. General manager of operations
General managers of operations are employed to oversee the overall operations of businesses. Their responsibilities include the improvement of the efficiency of the operations and overall management. They coordinate the primary performance goals for direct reporting functions and set the strategies for the organization. It is their responsibility to communicate strategy as well as results to employees. They also engage with the corporate officers in the strategic planning and development of the organization or enterprise.
The required skills of the two careers differ considerably. For example, branch operations managers are more likely to have skills like "customer satisfaction," "security procedures," "home health," and "performance appraisals." But a general manager of operations is more likely to have skills like "customer service," "develop team," "logistics," and "continuous improvement."
When it comes to education, general managers of operations tend to earn similar degree levels compared to branch operations managers. In fact, they're 1.8% more likely to earn a Master's Degree, and 0.5% more likely to graduate with a Doctoral Degree.Branch operations manager vs. District manager
District managers oversee the operations of a group of stores or areas covered by the assigned district. They are responsible for ensuring that the sales, marketing, quality control, and people management of their community align with the company's direction. They review the district's financial statement, draft ways to improve the district's key metrics, and mitigate any challenges that may come their way. They are also responsible for hiring store or area managers and training them to ensure that they will be significant contributors to the organization.
Even though a few skill sets overlap between branch operations managers and district managers, there are some differences that are important to note. For one, a branch operations manager might have more use for skills like "security procedures," "home health," "performance appraisals," and "operational procedures." Meanwhile, some responsibilities of district managers require skills like "customer service," "multi-unit," "financial performance," and "work ethic. "
In general, district managers earn the most working in the pharmaceutical industry, with an average salary of $119,906. The highest-paying industry for a branch operations manager is the manufacturing industry.district managers reach similar levels of education compared to branch operations managers, in general. The difference is that they're 1.8% more likely to earn a Master's Degree, and 0.3% more likely to graduate with a Doctoral Degree.Types of branch operations manager
Updated January 8, 2025
