Branch rental manager job description

The Rental Branch Manager (RBM) is responsible for leading all aspects of the Rental Operations Facility inclusive of day-to-day operations, customer service levels, and financial goals. They will be responsible for leading a team of 10-20 associates to successfully execute the daily delivery of Rental equipment, repair activities, and keeping stores in stock with Rental units. The manager will work closely with the sales and regional operations teams to drive cost out and ensure customer satisfaction. The manager will need to create a positive associate environment and set a high standard of performance in order to meet the needs of our customers.
Major Tasks, Responsibilities & Key Accountabilities:

30% - Manage Facility Operations: Manage the workflow for the ROF operation and related systems. Leverage work in progress metrics to stay on plan or identify issues to resolve.

25% - Manage Building Conditions: Manage building and operating conditions to ensure a clean, safe, and positive associate environment.

20% - Manage Scorecard (Financials, Safety, Productivity): Monitor the ROF building level scorecard, financials, and safety metrics and identify recommendations for improvement or address any potential issues.

15% - Resolve Issues: Oversee exception handling for deliveries, which may include interfacing with store leadership and regional Rental leadership to resolve any identified issues

10% - Manage Activities: Manage repair activities to ensure performance meets expectations.


Nature and Scope:

This position reports to the Regional Rental Manager.
This position has up to 5 direct reports.


Environmental Job Requirements:


Environment:

Typically in a comfortable environment but with regular exposure to factors such as temperature extremes, moving machinery, loud noise, and fumes which cause noticeable discomfort or a moderate risk of accident or illness.


Travel:

Typically requires overnight travel less than 10% of the time.


Additional Environmental Job Requirements:



Standard Minimum Qualifications:

Must be twenty-one (21) years of age or older.
Must be legally permitted to work in the United States.


Additional Minimum Qualifications:



Education Required:

The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.


Years of Relevant Work Experience:

3 years


Certifications & Licenses:



Physical Requirements:

Most all of the time is spent sitting in the same position or standing/walking or there is some requirement to lift or handle material or equipment of moderate weight (8-20 pounds).


Additional Qualifications:



Preferred Qualifications:

Bachelor's degree preferred
5+ years relevant work experience preferred
Working knowledge of Microsoft Office Suite
Working knowledge of presentation software (e.g., Microsoft PowerPoint)
Working knowledge of analytical/statistics software (e.g., SPSS, SAS, R, Stata)
Demonstrated ability to collaborate and work effectively with cross-functional teams
Ability to develop and apply advanced mathematical/statistical techniques
Ability to draw accurate conclusions from financial documentation
Demonstrated project management skills
Ability to convey complex or technical ideas and processes in easy-to-understand terms to diverse audiences
Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers
Excellent written and verbal communication skills


Knowledge, Skills, Abilities and Competencies:

Action Oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
Builds Effective Teams - Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals
Collaborates - Building partnerships and working collaboratively with others to meet shared objective
Customer Focus - Building strong customer relationships and delivering customer-centric solutions
Decision Quality - Making good and timely decisions that keep the organization moving forward
Drives Results - Consistently achieving results, even under tough circumstances
Drives Vision and Purpose - Painting a compelling picture of the vision and strategy that motivates others to actions
Manages Complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems
Self-Development - Actively seeking new ways to grow and be challenged using both formal and informal development channels
Values Differences - Recognizing the value that different perspectives and cultures bring to an organization


Pay Rate:
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