Branch service manager job description

Do you have prior finance and/or underwriting experience? Are you comfortable performing and overseeing collection activities and assuming the leadership role in absence of the manager?

Your skills could be used to assist in the development and maintenance of our customer and dealer relationships. With this role, you will have the opportunity to assist with account gain through proven loan judgment and effective customer and dealer solicitation.

If you are ready to make a difference, join an enthusiastic team and start a lifelong career, "Come Begin Your Story" as
Assistant Manager
!

Professional Financial Services (PFS) has been purchasing retail installment contracts for new and used automobiles, trucks and motorcycles originated by franchise and independent vehicle dealers since 1995. We have 58 branches in 11 different states.

You'll know you are a successful
Assistant Manager
when you:

Ensure all branch actions are in compliance with state and federal regulations and Company policies regarding lending, collections, repossession, cash management and employment actions Ensure Company's SAWS methodology is followed for evaluating loan applications and determine proper loan structure (determining advance, term, rate & appraisal) Assist with appraisals, acquisition/disposal of repossessions Maintain office cash with accuracy and security

You could be a great addition as
Assistant Manager
if you have:

Valid driver's license, insurance, and reliable transportation to use for work Previous finance and/or collections experience

Keep in mind as
Assistant Manager
we provide:

An EXCELLENT benefits bundle that includes company-paid medical insurance ( free to the employee ), dental, life insurance, short-and long-term disability, profit sharing, 401k with company matching, and paid sick, holiday, and vacation time. Monthly Bonus Potential - You have the ability to earn a monthly bonus when your team meets your Company set goals! Community Service - As a company, we are pro-active members of the community. We make ongoing contributions to charities, local food banks, educational institutions and more. Growth Potential- We believe in fostering our employees' talents and providing a pathway for their individual career story. TOP- of-the-line training that includes hands-on training, online training, and new hire class orientation. We are committed to helping you build a solid foundation and do your job to the best of your abilities.


Come Begin Your Story! Apply Today!

There are few organizations with larger mission impact and return on investment in the United States than Goodwill and First Step Staffing. And now, we are excited to announce a major new joint venture. First Step Staffing (FSS) is the largest non-profit staffing agency in the country and Goodwill of North Georgia (GNG) is the largest Goodwill in the country for employment and job training services. Together, First Step Staffing, powered by Goodwill will be poised to lead as one of the few competitors in the industry to offer a staffing and training combination, with the unmatched benefit of reinvesting every dollar earned directly to the communities we serve. Backed by more than 95 years of trust and world-wide brand recognition, along with innovation in the staffing industry, we are seeking a talented professional to lead the partnership in the Atlanta market, a Staffing Services Branch Manager.

We are looking for a results-driven professional to not only ensure that sales goals are met and office tasks are completed successfully in a timely manner, but also establish and coordinate the successful integration of the processes, policies, and relationship between GNG and FSS teams. The manager is also responsible for monitoring sales and creating sales reports, training and managing staff, and asking clients for feedback.

To be successful in this position, you must have strong leadership abilities and excellent organizational skills. A good Staffing Services Branch Manager can multitask and delegate duties to employees where appropriate.
Staff Services Branch Manager (Career Center Manager) Ideal Candidate will have:

+ Excellent organizational skills.

+ Excellent customer service skills.

+ Create new business partnerships/relationships.

+ Ability to strategize and plan ahead.

+ Proficiency with Microsoft Office.

+ Excellent verbal and written communication skills. Bilingual a plus.

+ MUST be drawn to the First Step Staffing mission to help people with barriers to employment and Goodwill of North Georgia's mission to put people to work.

+ A bachelor's degree in Business Management or a related field is preferred. An Associate's degree OR demonstrated skills through four (4) previous years' work experience in community and business engagement, supervision and management, as well as career guidance and workforce development, specifically in the setting of a staffing agency is strongly preferred

+ Three (3) years supervision experience or in a lead role preferred.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

NEW HVAC DIVISION! LEN THE PLUMBER is becoming LTP HOME SERVICES GROUP - Now adding HVAC Sales, Service & Installation Division!

The HVAC Branch Manager at LTP HOME SERVICES / LEN THE PLUMBER is responsible for providing overall leadership to the HVAC team to achieve branch revenue, profitability and KPI objectives while creating a customer centric and solutions-oriented culture.

The HVAC Branch Manager is a leadership role, responsible for achieving all short-term and mid-term goals, as well as the business objectives of the branch.

This new position will grow and support the HVAC division within LTP HOME SERVICES / BALTIMORE BRANCH

The Branch Manager will create our HVAC Team in the legacy Baltimore Branch location -- Service industry experience Preferred!!
Essential Job Functions:

Full P&L accountability for the branch location.
Develop and communicate a business plan tied to the area of responsibility; motivate and fully mobilize the organization to achieve the Business Plan.
Achieve budgeted objectives and increase revenue and gross profit through the implementation of operational excellence, metrics and KPI tracking, productivity performance and service/sales system excellence.
Manage and direct a professional sales organization: accountability for revenue performance, sales conversion rate, profitability and customer satisfaction.
Organizational Development: work in partnership with the local, regional and executive leadership team to develop a winning organization through career pathing and training/development.
Recruit, hire, retain and develop talent to successfully drive a high level of performance, achieving revenue and profitability targets by following the organization’s KPI’s and performance driven business model.
Drive the branch team to consistently execute on our brand promise of ‘same day’ service delivering an excellent customer service experience at every touch point in the service delivery cycle.
Participate in the full development of a training and onboarding program to include technical, soft skills, Safety/OSHA, ride-alongs, coaching at the managerial, professional and technician levels.
Gather necessary information to provide final resolution and support for both internal and external customer needs.
Participate in business unit and regional review meetings to report on business performance, progress towards key initiatives and best practice sharing.
Ensure proper input and oversight on areas such as fleet management, warehouse/logistics, facilities oversight, and other areas associated with the physical branch location.
Partner with regional management and technical training leads to execute adequate training for academy apprentices as well as ongoing and continuing technical training for the technician workforce.
Partner with the regional manager in ensuring centralized dispatching activities serve the need of the branch and customer.

Other Job Functions:
Maintain compliance with local, state and federal regulations (understand and abide by compliance requirements for operations).
Ensure safety best practices are followed in the field.

Working Conditions/Physical Demands:

Work is generally performed in an office environment.
Ability to lift and transport up to 50 lbs.
Ability to travel to other locations, to training sessions and/or meetings, car or air travel.

Qualifications/Abilities:

Outstanding leadership and communication skills at all levels of the organization.
Demonstrate high levels of collaboration cross-functionally.
Ability to work a flexible schedule accommodate the needs of the organization.
Ability to multitask from high level strategy to hands on tactical operations.
Excellent business acumen: ability to effectively communicate and carry out the branch plan.
Strong analytical skills: review, interpret, draw conclusions and formulate actions based on KPI’s and other branch data.
Participate in the design of training programs for the branch: training/development, coaching, onboarding.
Excellent organizational and follow-through skills; communication skills (oral and written) and process improvement.

EXPERIENCE/EDUCATION:
Bachelor’s Degree in Business Administration highly preferred.
5+ years of experience in the HVAC consumer service industry in a managerial role, with a proven track record of P&L accountability, training/development success, sales/operations and customer Service.
Sales and/or sales management experience strongly desirable.
Microsoft Office suite of applications required.
Ability to run reports and use Excel to export data and create spreadsheets.
Ability to create Power Point presentations.



Disclaimer: The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this job.

EOE Rev. 6/22_DM