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Branch store manager skills for your resume and career

Updated January 8, 2025
4 min read
Below we've compiled a list of the most critical branch store manager skills. We ranked the top skills for branch store managers based on the percentage of resumes they appeared on. For example, 22.3% of branch store manager resumes contained in-store as a skill. Continue reading to find out what skills a branch store manager needs to be successful in the workplace.

15 branch store manager skills for your resume and career

1. In-Store

Here's how branch store managers use in-store:
  • Managed the largest In-Store branch ($55 million in deposits) in the Chicago market, consisting of 5 employees.
  • Managed Head Teller, 1 staff teller, and 2 Customer Services Reps at an In-Store branch in Wal-Mart.

2. Customer Satisfaction

Here's how branch store managers use customer satisfaction:
  • Monitor and ensure total customer satisfaction of the TitleMax experience.
  • Engaged clientele eliciting feedback on goods sold and services rendered, which resulted in increased sales and overall customer satisfaction.

3. Financial Statements

A financial statement is a report of an individual or a company that includes all the information about the declared assets, the use of money, income, and also the contribution of shareholders over a certain period.

Here's how branch store managers use financial statements:
  • Evaluate financial statements and credit reports in conformance with underwriting guidelines and credit policies.
  • Reviewed financial statements, sales, and other performance data to measure productivity and goal achievement.

4. Retail Sales

Retail sales are the method to track consumer demand for finished goods by assessing the purchases of durable and non-durable products over a definite period. Data on retail sales is accumulated monthly by the U.S. Bureau of the Census.

Here's how branch store managers use retail sales:
  • Drive profitable store sales by practicing and role-playing effective retail sales skills.
  • Performed various roles of increasing responsibility culminating in management roles with 12 direct reports Including retail sales associates and assistant store managers

5. People Management

Here's how branch store managers use people management:
  • Involved with people management and partnering with other areas of company and retail store management.

6. Business Development

Business development is the ideas or initiatives that work to make business work better. Selling, advertising, product development, supply chain management, and vendor management are only a few of the divisions involved with it. There is still a lot of networking, negotiating, forming alliances, and trying to save money. The goals set for business development guide and coordinate with all of these various operations and sectors.

Here's how branch store managers use business development:
  • Developed and executed effective business development plan through intermediaries, colleagues and existing client base.
  • Spearheaded business development efforts to expanded customer base.

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7. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how branch store managers use customer service:
  • Resolved customer service issues with complex customers Interviewed and reviewed potential job applicants /resumes Audited paperwork for accuracy and compliance.
  • Focused on customer service by ensuring that high service standards are maintained and customer issues are quickly and efficiently resolved.

8. Loss Prevention

The steps taken by a business to prevent theft is called loss prevention. There are multiple methods for loss prevention for example usage of automated cash handling, secure physical location, product security staff buy-in, and attentive customer service.

Here's how branch store managers use loss prevention:
  • Managed payroll, budget and other controllable expenses; supervised inventory processes and held accountability for loss prevention.
  • Store Operations-Training and Development-Financials-Loss Prevention-Risk Management-Human Resources

9. Employee Development

Here's how branch store managers use employee development:
  • Achieved excellent retention through consistent employee development and training initiatives which allowed each individual to maximize their success and earnings potential.
  • Motivate and develop sales professionals through one-on-one employee development plans and providing opportunities for continuing training and development.

10. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how branch store managers use payroll:
  • Managed local beauty-supply branch and was responsible for performing payroll, completing all store inventory, and hiring new employees.
  • Reviewed payroll, inventory and sales reports and took action as needed to optimize unit performance.

11. Bank Policies

Here's how branch store managers use bank policies:
  • Ensured compliance with applicable federal, state and local laws and regulations and bank policies and procedures.
  • Complied with bank policies and procedures while growing the branch deposit base.

12. Store Operations

Here's how branch store managers use store operations:
  • Directed sales and store operations to include food preparation and visual presentations.
  • Prepared weekly reports for day to store operations.

13. Sales Reports

A sale report also known as the sales analysis report provides an overview of the situation of the sales within a company. It reveals various trends occurring in the sales numbers over a certain period. It also analyses the steps of the sales funnel, projects areas for improvement along with the performance of sales executives.

Here's how branch store managers use sales reports:
  • Reviewed daily, monthly quarterly sales reports.
  • Managed daily transactions including sales reports -Tracked inventories and scheduling of merchandise delivery - Scheduled, hired and trained personnel.

14. Community Involvement

Here's how branch store managers use community involvement:
  • Attended networking events and community involvement.
  • Provide Business and Personal Banking products and services to middle and high-income clientele through superior customer service and community involvement.

15. Bank Products

Those products which a bank offers to its customers are called bank products. There a variety of services that a bank offers to attract customers. Some of the banking products/ services are: giving loans, overdrafts, check payments, exchange of foreign currency, consultancy services credit, debit and ATM cards, home and online banking.

Here's how branch store managers use bank products:
  • Ensured the bank was equipped with all required supplies and promotional support to optimally sell bank products.
  • Generated new business through presentations of bank products to customers and businesses.
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List of branch store manager skills to add to your resume

Branch store manager skills

The most important skills for a branch store manager resume and required skills for a branch store manager to have include:

  • In-Store
  • Customer Satisfaction
  • Financial Statements
  • Retail Sales
  • People Management
  • Business Development
  • Customer Service
  • Loss Prevention
  • Employee Development
  • Payroll
  • Bank Policies
  • Store Operations
  • Sales Reports
  • Community Involvement
  • Bank Products
  • Inventory Control
  • Loan Applications
  • Branch Management
  • Performance Reviews
  • Disciplinary Actions
  • Business Relationships
  • Sales Production
  • Revenue Growth
  • Customer Relations
  • Performance Management
  • Customer Inquiries
  • Customer Complaints
  • Business Sales
  • Bank Deposits
  • Business Clients
  • Regulatory Compliance

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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