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Become A Branch Supervisor

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Working As A Branch Supervisor

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Communicating with Supervisors, Peers, or Subordinates
  • Processing Information
  • Deal with People

  • Mostly Sitting

  • $107,828

    Average Salary

What Does A Branch Supervisor Do At Synovus

* Creates an industry leading customer service experience by following the Synovus Customer Service Standards.
* Proactively greets customers at teller station or designated greeter station to create a connection and develop rapport with customers to provide outstanding, personalized service. ■ Demonstrates solid working knowledge of bank products and services.
* Listens carefully to customers to understand their financial priorities and to recommend products and solutions that will benefit them. ■ Sales and production-related job functions: Meets or exceeds individual performance sales goals while supporting the goals of the branch.
* Ensures that all Tellers are aware of, and participating in, achievement of performance and sales goals.
* Drives sales performance on the Teller line.
* Participates in sales and training activities to reach closed referral goals.
* Makes outbound calls to customers in order to discuss their financial needs and recommend products and solutions that would benefit them.
* Actively promotes the bank's products and services by connecting customers through referrals to appropriate departments for specialized services.
* Performs proactive outreach to customers and prospects during sales campaigns and promotions.
* Serves as the primary sales role in the bank for Synovus Connect products.
* Appropriately utilizes the Sales Management system to capture and track referrals.
* Participates in daily kick-offs/huddles and weekly sales meetings.
* Champions products as assigned and shares specific product information and sales tips.
* Ensures proper lobby management to maximize customer service and sales opportunities. ■ Operations related job functions: Knows and follows Branch Operations Standards.
* Follows business code of conduct, compliance and regulatory guidelines and policies, and PFP updates.
* Completes compliance and other assigned technical/operations training on time.
* Performs as the IBS Teller Insight Branch Administrator.
* Updates profiles for users, assigns authority, performs other IBS TellerInsight Administration tasks.
* Understands the banks security policies and procedures, assists in opening and closing procedures and maintaining codes, alarm function, cameras, cash controls and other opening / closing related activities.
* Monitors and maintains established levels of cash in the branch.
* Determines what needs to be ordered and/or shipped.
* Supply and verify cash to and from customers, tellers, and other branches.
* Appropriately utilizes override authority. ■ Supervisory/Leadership job functions: Participates in the interviewing and hiring of Teller staff.
* Ensures tellers are properly trained and assimilated into their role.
* Provides training, coaching and mentoring to teller staff and ensures staff compliance with bank policies and procedures.
* Supervises and schedules teller line operations to assure that sufficient staff is available and that customer transactions are processed accurately, efficiently, and courteously.
* Assigns and reviews the work of tellers and offers guidance to tellers in handling complex customer transactions, balancing daily settlements, and meeting customer needs.
* Completes all phases of the Performance Management process for tellers, to include Goal Setting, Ongoing Coaching, and Year End Performance Review.
* Coaches and counsels team members and ensures appropriate disciplinary action as needed. ■ Demonstrates high level of accuracy and efficiency when conducting customer transactions and maintains accurate records of all transactions.
* Executes various customer transactions including but not limited to: receiving and paying out cash or other disbursements, cashing checks, accepting account deposits and withdrawals, accepting loan and credit card payments, issuing money orders, and Connections cards.
* Demonstrates the ability to manage complex service issues independently. ■ Each team member is expected to be aware of risk within their functional area.
* This includes observing all policies, procedures, laws, regulations and risk limits specific to their role.
* Additionally, they should raise and report known or suspected violations to the appropriate Company authority in a timely fashion. ■ Performs other related duties as assigned
* The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification.
* It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job
* Synovus is an Equal Opportunity Employer supporting diversity in the workplace.
* M/F/D/V/AA

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Branch Supervisor Demographics

Gender

Female

59.6%

Male

38.8%

Unknown

1.7%
Ethnicity

White

57.5%

Hispanic or Latino

19.6%

Black or African American

10.1%

Asian

8.0%

Unknown

4.8%
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Foreign Languages Spoken

Spanish

50.0%

French

6.7%

Portuguese

5.8%

Arabic

5.8%

Hindi

4.8%

Russian

3.8%

Urdu

3.8%

Vietnamese

1.9%

Gujarati

1.9%

Mandarin

1.9%

Bengali

1.9%

Croatian

1.9%

German

1.9%

Cantonese

1.9%

Romanian

1.0%

Somali

1.0%

Ukrainian

1.0%

Bosnian

1.0%

Thai

1.0%

Italian

1.0%
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Branch Supervisor Education

Schools

University of Phoenix

21.2%

University of Illinois at Chicago

5.8%

Southern New Hampshire University

5.1%

Sam Houston State University

5.1%

Wayne State University

4.5%

University of Maryland - University College

4.5%

Texas A&M University

4.5%

University of Missouri - Saint Louis

4.5%

Central Texas College

4.5%

Strayer University

4.5%

New England College of Business and Finance

3.8%

Illinois State University

3.8%

Rasmussen College

3.8%

DePaul University

3.8%

Liberty University

3.8%

Northeastern University

3.8%

William Rainey Harper College

3.2%

Houston Community College

3.2%

Florida State University

3.2%

Northeastern Illinois University

3.2%
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Majors

Business

36.5%

Accounting

8.6%

Finance

8.2%

Nursing

5.3%

Psychology

4.9%

Management

4.2%

Marketing

4.1%

Criminal Justice

4.0%

Human Resources Management

3.5%

General Studies

3.0%

Education

2.2%

Communication

2.2%

Economics

1.9%

Computer Science

1.8%

Liberal Arts

1.8%

Political Science

1.8%

Information Technology

1.6%

Elementary Education

1.5%

Medical Assisting Services

1.5%

Health Care Administration

1.5%
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Degrees

Bachelors

42.3%

Other

25.9%

Associate

12.6%

Masters

12.4%

Certificate

4.8%

License

0.7%

Diploma

0.7%

Doctorate

0.5%
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Top Skills for A Branch Supervisor

  1. Customer Service Representatives
  2. Monthly Audits
  3. Security Procedures
You can check out examples of real life uses of top skills on resumes here:
  • Produce annual reviews of the Team Leaders, Help Desk Representatives, Trainers, and Customer Service Representatives.
  • Perform daily and monthly audits of merchandise and cash, and ensure the accuracy of such.
  • Managed work shifts and daily supervision of branch operational and security procedures.
  • Analyzed business customers accounts to verify that they were in the proper account type to meet their financial needs.
  • Study preliminary reports or diagrams of infested area and determine treatment type required to eliminate and prevent recurrence of infestation.

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