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Working As a Branch Supervisor

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Communicating with Supervisors, Peers, or Subordinates
  • Processing Information
  • Deal with People

  • Mostly Sitting

  • $53,000

    Average Salary

What Does A Branch Supervisor Do At Synovus

* Creates an industry leading customer service experience by following the Synovus Customer Service Standards.
* Proactively greets customers at teller station or designated greeter station to create a connection and develop rapport with customers to provide outstanding, personalized service. ■ Demonstrates solid working knowledge of bank products and services.
* Listens carefully to customers to understand their financial priorities and to recommend products and solutions that will benefit them. ■ Sales and production-related job functions: Meets or exceeds individual performance sales goals while supporting the goals of the branch.
* Ensures that all Tellers are aware of, and participating in, achievement of performance and sales goals.
* Drives sales performance on the Teller line.
* Participates in sales and training activities to reach closed referral goals.
* Makes outbound calls to customers in order to discuss their financial needs and recommend products and solutions that would benefit them.
* Actively promotes the bank's products and services by connecting customers through referrals to appropriate departments for specialized services.
* Performs proactive outreach to customers and prospects during sales campaigns and promotions.
* Serves as the primary sales role in the bank for Synovus Connect products.
* Appropriately utilizes the Sales Management system to capture and track referrals.
* Participates in daily kick-offs/huddles and weekly sales meetings.
* Champions products as assigned and shares specific product information and sales tips.
* Ensures proper lobby management to maximize customer service and sales opportunities. ■ Operations related job functions: Knows and follows Branch Operations Standards.
* Follows business code of conduct, compliance and regulatory guidelines and policies, and PFP updates.
* Completes compliance and other assigned technical/operations training on time.
* Performs as the IBS Teller Insight Branch Administrator.
* Updates profiles for users, assigns authority, performs other IBS TellerInsight Administration tasks.
* Understands the banks security policies and procedures, assists in opening and closing procedures and maintaining codes, alarm function, cameras, cash controls and other opening / closing related activities.
* Monitors and maintains established levels of cash in the branch.
* Determines what needs to be ordered and/or shipped.
* Supply and verify cash to and from customers, tellers, and other branches.
* Appropriately utilizes override authority. ■ Supervisory/Leadership job functions: Participates in the interviewing and hiring of Teller staff.
* Ensures tellers are properly trained and assimilated into their role.
* Provides training, coaching and mentoring to teller staff and ensures staff compliance with bank policies and procedures.
* Supervises and schedules teller line operations to assure that sufficient staff is available and that customer transactions are processed accurately, efficiently, and courteously.
* Assigns and reviews the work of tellers and offers guidance to tellers in handling complex customer transactions, balancing daily settlements, and meeting customer needs.
* Completes all phases of the Performance Management process for tellers, to include Goal Setting, Ongoing Coaching, and Year End Performance Review.
* Coaches and counsels team members and ensures appropriate disciplinary action as needed. ■ Demonstrates high level of accuracy and efficiency when conducting customer transactions and maintains accurate records of all transactions.
* Executes various customer transactions including but not limited to: receiving and paying out cash or other disbursements, cashing checks, accepting account deposits and withdrawals, accepting loan and credit card payments, issuing money orders, and Connections cards.
* Demonstrates the ability to manage complex service issues independently. ■ Each team member is expected to be aware of risk within their functional area.
* This includes observing all policies, procedures, laws, regulations and risk limits specific to their role.
* Additionally, they should raise and report known or suspected violations to the appropriate Company authority in a timely fashion. ■ Performs other related duties as assigned
* The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification.
* It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job
* Synovus is an Equal Opportunity Employer supporting diversity in the workplace.
* M/F/D/V/AA

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Top Skills for A Branch Supervisor

  1. Customer Service
  2. Security Procedures
  3. New Tellers
You can check out examples of real life uses of top skills on resumes here:
  • Administer all marketing requirements and provide optimal level of customer services and provide training to all personnel at required locations.
  • Promoted security awareness and ensured that all security procedures are followed, implemented and maintained.
  • Coached new tellers by leading by example while promoting bank products, services and consistently meeting personal sale goals.
  • Answered phones, Scheduled appointments for costumers to discuss financial needs.
  • Originated and processed personal and mortgage loan applications.

Branch Supervisor Resume Examples And Tips

The average resume reviewer spends between 5 to 7 seconds looking at a single resume, which leaves the average job applier with roughly six seconds to make a killer first impression. Thanks to this, a single typo or error on your resume can disqualify you right out of the gate. At Zippia, we went through over 2,938 Branch Supervisor resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

Learn How To Create A Top Notch Branch Supervisor Resume

View Resume Examples

Branch Supervisor Demographics

Gender

Female

55.8%

Male

36.5%

Unknown

7.7%
Ethnicity

White

58.2%

Hispanic or Latino

19.4%

Black or African American

10.1%

Asian

7.7%

Unknown

4.6%
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Foreign Languages Spoken

Spanish

54.9%

French

5.6%

Portuguese

5.6%

Arabic

5.6%

Russian

4.9%

Hindi

3.5%

Urdu

2.8%

Vietnamese

2.1%

Mandarin

2.1%

Romanian

1.4%

Gujarati

1.4%

Bengali

1.4%

Italian

1.4%

Croatian

1.4%

German

1.4%

Cantonese

1.4%

Polish

1.4%

Somali

0.7%

Ukrainian

0.7%

Bosnian

0.7%
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Branch Supervisor Education

Schools

University of Phoenix

24.4%

Metropolitan State University

5.3%

Central Texas College

5.0%

Northeastern Illinois University

4.6%

Sam Houston State University

4.6%

University of Illinois at Chicago

4.6%

Ashford University

4.2%

Rasmussen College

4.2%

Southern New Hampshire University

4.2%

Strayer University

4.2%

Wayne State University

3.8%

University of Maryland - University College

3.8%

University of Missouri - Saint Louis

3.8%

Florida International University

3.8%

Arizona State University

3.4%

Baker College

3.4%

Kaplan University

3.4%

Illinois State University

3.1%

Texas A&M University

3.1%

Eastern Michigan University

3.1%
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Majors

Business

35.2%

Accounting

10.5%

Finance

8.6%

Nursing

4.8%

Psychology

4.3%

Management

3.9%

Criminal Justice

3.9%

Human Resources Management

3.9%

Marketing

3.8%

General Studies

2.8%

Liberal Arts

2.3%

Communication

2.3%

Economics

2.0%

Education

2.0%

Political Science

1.8%

Computer Science

1.6%

Medical Assisting Services

1.6%

Health Care Administration

1.6%

Elementary Education

1.6%

Sociology

1.4%
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Degrees

Bachelors

43.4%

Other

23.9%

Associate

14.5%

Masters

11.3%

Certificate

4.4%

Diploma

1.2%

License

0.7%

Doctorate

0.5%
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Updated May 19, 2020