Branch Supervisor Overview

* Creates an industry leading customer service experience by following the Synovus Customer Service Standards.
* Proactively greets customers at teller station or designated greeter station to create a connection and develop rapport with customers to provide outstanding, personalized service. ■ Demonstrates solid working knowledge of bank products and services.
* Listens carefully to customers to understand their financial priorities and to recommend products and solutions that will benefit them. ■ Sales and production-related job functions: Meets or exceeds individual performance sales goals while supporting the goals of the branch.
* Ensures that all Tellers are aware of, and participating in, achievement of performance and sales goals.
* Drives sales performance on the Teller line.
* Participates in sales and training activities to reach closed referral goals.
* Makes outbound calls to customers in order to discuss their financial needs and recommend products and solutions that would benefit them.
* Actively promotes the bank's products and services by connecting customers through referrals to appropriate departments for specialized services.
* Performs proactive outreach to customers and prospects during sales campaigns and promotions.
* Serves as the primary sales role in the bank for Synovus Connect products.
* Appropriately utilizes the Sales Management system to capture and track referrals.
* Participates in daily kick-offs/huddles and weekly sales meetings.
* Champions products as assigned and shares specific product information and sales tips.
* Ensures proper lobby management to maximize customer service and sales opportunities. ■ Operations related job functions: Knows and follows Branch Operations Standards.
* Follows business code of conduct, compliance and regulatory guidelines and policies, and PFP updates.
* Completes compliance and other assigned technical/operations training on time.
* Performs as the IBS Teller Insight Branch Administrator.
* Updates profiles for users, assigns authority, performs other IBS TellerInsight Administration tasks.
* Understands the banks security policies and procedures, assists in opening and closing procedures and maintaining codes, alarm function, cameras, cash controls and other opening / closing related activities.
* Monitors and maintains established levels of cash in the branch.
* Determines what needs to be ordered and/or shipped.
* Supply and verify cash to and from customers, tellers, and other branches.
* Appropriately utilizes override authority. ■ Supervisory/Leadership job functions: Participates in the interviewing and hiring of Teller staff.
* Ensures tellers are properly trained and assimilated into their role.
* Provides training, coaching and mentoring to teller staff and ensures staff compliance with bank policies and procedures.
* Supervises and schedules teller line operations to assure that sufficient staff is available and that customer transactions are processed accurately, efficiently, and courteously.
* Assigns and reviews the work of tellers and offers guidance to tellers in handling complex customer transactions, balancing daily settlements, and meeting customer needs.
* Completes all phases of the Performance Management process for tellers, to include Goal Setting, Ongoing Coaching, and Year End Performance Review.
* Coaches and counsels team members and ensures appropriate disciplinary action as needed. ■ Demonstrates high level of accuracy and efficiency when conducting customer transactions and maintains accurate records of all transactions.
* Executes various customer transactions including but not limited to: receiving and paying out cash or other disbursements, cashing checks, accepting account deposits and withdrawals, accepting loan and credit card payments, issuing money orders, and Connections cards.
* Demonstrates the ability to manage complex service issues independently. ■ Each team member is expected to be aware of risk within their functional area.
* This includes observing all policies, procedures, laws, regulations and risk limits specific to their role.
* Additionally, they should raise and report known or suspected violations to the appropriate Company authority in a timely fashion. ■ Performs other related duties as assigned
* The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification.
* It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job
* Synovus is an Equal Opportunity Employer supporting diversity in the workplace.
* M/F/D/V/AA