Branch supervisor job description
Updated March 14, 2024
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Example branch supervisor requirements on a job description
Branch supervisor requirements can be divided into technical requirements and required soft skills. The lists below show the most common requirements included in branch supervisor job postings.
Sample branch supervisor requirements
- Bachelor's degree in Business Administration or related field.
- Minimum of 3 years' experience in a retail banking environment.
- Knowledge of banking regulations and compliance.
- Ability to manage branch staff and operations.
- Proficient with Microsoft Office Suite.
Sample required branch supervisor soft skills
- Excellent customer service and communication skills.
- Ability to multitask and prioritize tasks.
- Strong problem-solving and analytical skills.
- Ability to work independently and as part of a team.
Branch supervisor job description example 1
Reliable Parts branch supervisor job description
Reliable Parts is a leading distributor of appliance parts in the US and Canadian markets. We have over 60 branch locations and 8 distribution centers across US and Canada. The company's vision is to provide the fastest, easiest, and best service for its customers. The company is looking for top notch leaders to join the organization.
Position Purpose
The Branch Supervisor is responsible for overseeing and coordinating all operations of a branch in tandem with the Branch Manager. Duties include staff training, building rapport with customers and the community, creating and implementing strategies to improve productivity and sales performance in efforts to achieve the financial targets.
Essential Functions
- Ensure the integrity and accuracy of the physical inventory, perform physical branch inventories as needed
- Ensure maintenance of qualified staff within defined headcount parameters.
- Manage day to day work, processes, payroll, attendance, time off, evaluations, discipline, hiring decisions, providing training, coaching, development and motivation to improve the branch performance
- Enforce a culture of safety
- Ensure all work required (including discrepancy processing) is completed efficiently, accurately and timely, including but not limited to receiving, put away, picking, shipping, returns, inventory management etc.
- Ensure standards of performance as a basis of review. Foster a cooperative and harmonious working climate conducive to maximizing employee morale and productivity
- Ensure customers receive efficient, expedient service by all personnel including involvement with escalated customer issues as needed
- Ensure all front counter operations are performed per policies and procedures
- Manage retail display area to meet company goals and objectives
- Must be able to pass certification of training on warehouse equipment where applicable (ie: fork truck, wave picker, pallet jack, etc)
Work Experience Requirements
- Excellent customer service skills
- Excellent communication skills
- Ability to perform in stressful and demanding environment
- Ability to motivate, lead, and develop staff
- Minimum of 2 years prior supervisory experience desired
- Minimum 1 year customer service experience
- Proficient in Microsoft Office products (specifically Excel, Word, Outlook)
Physical Requirements
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Branch supervisor job description example 2
LOBEL FINANCIAL branch supervisor job description
Join one of the top 20 auto finance companies in the industry and grow with us! We offer in-house promotions, great benefits, work-life balance, and job stability. If you're looking to work for a rewarding company that encourages their employees to learn and develop, then partner with Lobel.
Branch Supervisors are responsible for reviewing loan packages and credit reports to ensure all aspects of the verification process have been properly completed prior to funding and adhere to company policies.
Other duties include supervising staff, interacting with dealers, customers, field representatives and a variety of other outside entities in a fast paced environment. The Branch Supervisor performs field marketing and business development 2-3 days per week. The successful candidate provides a superior level of customer service and the ability to interact and promote our finance programs to car dealerships.
Basic Responsibilities
* Review all facets of the loan process for compliance and adherence to company policies and procedures
* Review credit reports, calculate income, examine book valuations, negotiate with dealers
* Ensure stipulations and documentation are in order and are valid
* Mentor, train, coach, develop and motivate staff
* Communicate with dealers and branch team
* Develop and maintain strong business relationships
* Stay abreast of competing markets
* Knowledgeable about all loan processing and funding applications
* Perform field marketing and business development 2-3 days per week
Skills & Qualifications
* Have some experience reading credit reports
* Attention to detail and work well in fast paced environment
* Some knowledge of industry marketing and sales techniques
* Adapt to a fast paced, high energy work environment. leadership experience is a PLUS
* Organizational skills
* Have a command of interpersonal and communication skills
* Ability to use office equipment
* Computer skills
* Bilingual Spanish
* 2 year college or equivalent work experience preferred
* Compensation: DOE
Company Benefits
* 401K with company match
* Medical, dental and vision
* Optional life insurance
* Paid holidays
* Paid vacation and sick days
COVID-19 considerations: All employees required to be vaccinated and wear mask while at the facility.
Lobel Financial is a full-spectrum auto financing solution that specializes in the acquisition and servicing of prime to sub-prime motor vehicle retail installment contracts. We are head quartered in Southern California and have branch offices coast-to-coast.
Employees choose Lobel because of the work-life balance, positive company culture, reward system, benefits and flexibility. If you are an employee and you want to work with a company that is consistently growing, offers competitive salaries and benefits, promotes their employees, and provides a stable work environment, then you've found it with Lobel.
Branch Supervisors are responsible for reviewing loan packages and credit reports to ensure all aspects of the verification process have been properly completed prior to funding and adhere to company policies.
Other duties include supervising staff, interacting with dealers, customers, field representatives and a variety of other outside entities in a fast paced environment. The Branch Supervisor performs field marketing and business development 2-3 days per week. The successful candidate provides a superior level of customer service and the ability to interact and promote our finance programs to car dealerships.
Basic Responsibilities
* Review all facets of the loan process for compliance and adherence to company policies and procedures
* Review credit reports, calculate income, examine book valuations, negotiate with dealers
* Ensure stipulations and documentation are in order and are valid
* Mentor, train, coach, develop and motivate staff
* Communicate with dealers and branch team
* Develop and maintain strong business relationships
* Stay abreast of competing markets
* Knowledgeable about all loan processing and funding applications
* Perform field marketing and business development 2-3 days per week
Skills & Qualifications
* Have some experience reading credit reports
* Attention to detail and work well in fast paced environment
* Some knowledge of industry marketing and sales techniques
* Adapt to a fast paced, high energy work environment. leadership experience is a PLUS
* Organizational skills
* Have a command of interpersonal and communication skills
* Ability to use office equipment
* Computer skills
* Bilingual Spanish
* 2 year college or equivalent work experience preferred
* Compensation: DOE
Company Benefits
* 401K with company match
* Medical, dental and vision
* Optional life insurance
* Paid holidays
* Paid vacation and sick days
COVID-19 considerations: All employees required to be vaccinated and wear mask while at the facility.
Lobel Financial is a full-spectrum auto financing solution that specializes in the acquisition and servicing of prime to sub-prime motor vehicle retail installment contracts. We are head quartered in Southern California and have branch offices coast-to-coast.
Employees choose Lobel because of the work-life balance, positive company culture, reward system, benefits and flexibility. If you are an employee and you want to work with a company that is consistently growing, offers competitive salaries and benefits, promotes their employees, and provides a stable work environment, then you've found it with Lobel.
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Branch supervisor job description example 3
Schools branch supervisor job description
22-0984Branch LocationRegular Full-Time40Monday through Thursday 9:00 am to 5:00 pm
Friday 9:00 am to 6:00 pm
Saturday 9:00 am to 2:00 pm Monday through Thursday 9:00 am to 5:00 pm
Friday 9:00 am to 6:00 pm
Saturday 9:00 am to 2:00 pm
Who We Are
SchoolsFirst FCU is the largest credit union in California and the nation's largest credit union serving the educational community. We exclusively serve California school employees and their families. We were recently ranked the #1 credit union in California by Forbes, and recognized as one of the 50 Most Engaged WorkplacesTM in North America by Achievers. We're growing and looking for talented, service-oriented people to join our team.
What We Believe
There's a reason we love coming to work every day. We have the privilege of serving those who build the future: school employees, and the families whose sacrifices make their work possible. Not only are we passionate about living our mission of providing Members with world-class personal service and financial security, but we're also dedicated to providing service to each other. That means creating an environment where you're empowered to do what you do best every day, with opportunities for ongoing development and growth. So you can provide the trusted advice and financial expertise that makes a positive difference in the lives of our Members. It's a truly unique culture, in an organization with a truly unique mission.
What You'll Be Doing
Supervises department staff, ensuring that Members receive prompt, accurate, high quality services. Resolves Member issues and account problems.
* Ensures that Member Service Representatives (MSRs) deliver high quality service by providing daily support, including answering questions and problem resolution. Ensures that all MSRs have adequate supplies to complete their daily function.
* Contributes to department goals by managing high volumes through planning and coordinating staffing. Identifies initiatives for enhancements in productivity.
* Processes Member transactions and provides product and service information such as opening new shares and quoting savings and loan rates.
* Provides consultative services to Members regarding credit union products and services and ensures that teammembers are providing consultative services by assessing the Member's needs, addressing their concerns and gaining agreement.
Additional Job Functions
* Supervises teammembers directly, including selection, training, performance appraisal and work allocation. Responsible for scheduling staff.
* Helps establish, communicate and achieve the credit union's goals and standards, ensuring these are fully communicated to and understood by all department staff.
* Identifies areas to streamline department and credit union operations.
* Complies with all government regulatory policies, internal policies and procedures, audit standards, remains current on and informed of Standard Operating Procedures (SOP) and apprises staff.
* May act in the capacity of the Manager in his or her absence.
Performs other duties as assigned Complies with regulatory compliance and assigned training requirements including but not limited to BSA regulations corresponding to their specific job duties. Failure to do so may result in disciplinary and other employment related actions
People Management
Supervisory
Qualifications
* Required High School Diploma or GED
5-7 years of previous related experience Required
Friday 9:00 am to 6:00 pm
Saturday 9:00 am to 2:00 pm Monday through Thursday 9:00 am to 5:00 pm
Friday 9:00 am to 6:00 pm
Saturday 9:00 am to 2:00 pm
Who We Are
SchoolsFirst FCU is the largest credit union in California and the nation's largest credit union serving the educational community. We exclusively serve California school employees and their families. We were recently ranked the #1 credit union in California by Forbes, and recognized as one of the 50 Most Engaged WorkplacesTM in North America by Achievers. We're growing and looking for talented, service-oriented people to join our team.
What We Believe
There's a reason we love coming to work every day. We have the privilege of serving those who build the future: school employees, and the families whose sacrifices make their work possible. Not only are we passionate about living our mission of providing Members with world-class personal service and financial security, but we're also dedicated to providing service to each other. That means creating an environment where you're empowered to do what you do best every day, with opportunities for ongoing development and growth. So you can provide the trusted advice and financial expertise that makes a positive difference in the lives of our Members. It's a truly unique culture, in an organization with a truly unique mission.
What You'll Be Doing
Supervises department staff, ensuring that Members receive prompt, accurate, high quality services. Resolves Member issues and account problems.
* Ensures that Member Service Representatives (MSRs) deliver high quality service by providing daily support, including answering questions and problem resolution. Ensures that all MSRs have adequate supplies to complete their daily function.
* Contributes to department goals by managing high volumes through planning and coordinating staffing. Identifies initiatives for enhancements in productivity.
* Processes Member transactions and provides product and service information such as opening new shares and quoting savings and loan rates.
* Provides consultative services to Members regarding credit union products and services and ensures that teammembers are providing consultative services by assessing the Member's needs, addressing their concerns and gaining agreement.
Additional Job Functions
* Supervises teammembers directly, including selection, training, performance appraisal and work allocation. Responsible for scheduling staff.
* Helps establish, communicate and achieve the credit union's goals and standards, ensuring these are fully communicated to and understood by all department staff.
* Identifies areas to streamline department and credit union operations.
* Complies with all government regulatory policies, internal policies and procedures, audit standards, remains current on and informed of Standard Operating Procedures (SOP) and apprises staff.
* May act in the capacity of the Manager in his or her absence.
Performs other duties as assigned Complies with regulatory compliance and assigned training requirements including but not limited to BSA regulations corresponding to their specific job duties. Failure to do so may result in disciplinary and other employment related actions
People Management
Supervisory
Qualifications
* Required High School Diploma or GED
5-7 years of previous related experience Required
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Updated March 14, 2024
Updated March 14, 2024