Top Branch Supervisor Skills

Below we've compiled a list of the most important skills for a Branch Supervisor. We ranked the top skills based on the percentage of Branch Supervisor resumes they appeared on. For example, 19.0% of Branch Supervisor resumes contained Customer Service as a skill. Let's find out what skills a Branch Supervisor actually needs in order to be successful in the workplace.

The six most common skills found on Branch Supervisor resumes in 2020. Read below to see the full list.

1. Customer Service

high Demand
Here's how Customer Service is used in Branch Supervisor jobs:
  • Administer all marketing requirements and provide optimal level of customer services and provide training to all personnel at required locations.
  • Led the day-to-day operations and management of banker/tellers in delivering exceptional customer service to new and existing banking clients.
  • Supervised tellers and customer service representatives in achieving operational excellence while delivering an outstanding customer service to our customers.
  • Cross-trained with Customer Service/Platform for account opening; account maintenance; online banking/mobile banking enrollment and troubleshooting.
  • Resolved loan review and performance issues, restructured closing department to improve customer service and associate efficiency.
  • Maintained exceptional customer service well assisting customers with transactions, opening accounts and handling difficult situations.
  • Opened accounts and recommended appropriate products to personal and business customers while providing excellent customer service.
  • Provide outstanding customer service helping customers achieve their financial goals working along with business partners.
  • Ensured superior customer service at all times by effectively managing employee availability and time-off requests.
  • Oversee daily and periodic balancing procedures.o Provided a wide variety of quality customer service.
  • Provided excellent customer service to customers when opening accounts and assisting in transactions.
  • Answered customer questions regarding bank services while maintaining excellent standards of customer service.
  • Scheduled staff as necessary to meet customer service needs while minimizing compensation expenses.
  • Provide excellent customer service and handle customer complaints with professionalism and confidence.
  • Managed everyday activities and ensured optimal levels of customer service and satisfaction.
  • Provided exceptional customer service to bank customers while processing client transactions.
  • Analyze situations and make decisions that balance profitability with customer service.
  • Provided customers with high quality financial products and superior customer service.
  • Complete Customer Service Observations and transactions audits as required.
  • Supervised teller's individual demonstrations/role plays regarding customer service.

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2. Security Procedures

high Demand
Here's how Security Procedures is used in Branch Supervisor jobs:
  • Promoted security awareness and ensured that all security procedures are followed, implemented and maintained.
  • Managed work shifts and daily supervision of branch operational and security procedures.
  • Facilitated training sessions for the entire credit union focused on Security Procedures
  • Participated in store opening and closing security procedures.
  • Formed security procedures within the banking center in order to reduce and prevent any losses.
  • Ensured that all audits and security procedures were within compliance.
  • Trained staff quarterly in robbery, fraudulent and security procedures.
  • Train staff in robbery and other security procedures.

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3. New Tellers

high Demand
Here's how New Tellers is used in Branch Supervisor jobs:
  • Coached new tellers by leading by example while promoting bank products, services and consistently meeting personal sale goals.
  • Familiarize new Tellers to the Branch and supervise their training and development.
  • Communicated goals and performance standards to teller and trained new tellers.
  • Supervised, mentored and trained new tellers.
  • Train new tellers in all basic tasks.
  • Trained new Tellers and Service Officers.
  • Screened and trained new tellers.
  • Assisted in the interviewing, hiring and training of new tellers and member service Team members.
  • Hired and trained new tellers Managed scheduling for five employees Ensured compliance with all banking laws Conducted monthly security and drawer audits

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4. Financial Needs

high Demand
Here's how Financial Needs is used in Branch Supervisor jobs:
  • Answered phones, Scheduled appointments for costumers to discuss financial needs.
  • Manage team members to adhere to daily customer financial needs.
  • Assist customers with solutions to financial needs and services.
  • Assist customer with current and potential financial needs.
  • Serviced credit and non-credit financial needs of existing clients and maintained a positive relationship to enhance future business.
  • Utilized referrals to generate clientele and employed credit analysis abilities to examine customers' financial needs and develop sound lending strategies.

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5. Loan Applications

high Demand
Here's how Loan Applications is used in Branch Supervisor jobs:
  • Originated and processed personal and mortgage loan applications.
  • Process all consumer loan applications and disbursements.
  • Prepared approved loan applications for disbursement.
  • Underwrite personal and business loan applications.
  • Credit Need Analysis: Interviews members regarding loan applications and presents options for meeting their credit needs.
  • Help members with membership and loan applications - using this time to cross-sell products with credit reports.
  • Process residential mortgage / loan applications and offers as well as term negotiations for compensation.
  • Assisted members with loan applications, approval/denial and closed the loan including disbursement.
  • Process member loan applications and approve as outlined in credit union policy.
  • Processed payday, personal, auto, and home equity loan applications.
  • Take all consumer loan applications and real estate loan applications.
  • Open accounts, accept loan applications and conduct loan closings.
  • Helped customers complete a personal and auto loan applications.
  • Input loan applications and assist customers through loan process.
  • Reviewed loan applications for approval and or denial.
  • Assisted senior level credit officers with loan applications.
  • Trained to process loan applications.
  • Approved loans within specified limits, and refered loan applications outside those limits to management for approval.
  • Processed loan applications for approval and denial, performed collection efforts for the Branch.

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6. ATM

high Demand
Here's how ATM is used in Branch Supervisor jobs:
  • Opened Accounts, Money Transactions, Monitored all Money Wired Transactions, Check Cashing, Balanced Vault & ATM, ETC
  • Served as front-line technical support after training by outside firm to two branches and an array of ATM sites.
  • Perform Teller Functions, Audits, Night Drop, Vault, ATM, and all other duties assigned.
  • Vault currency shipments to and from the Federal Reserve Bank Atlanta GA. Foreign currency exchange and ATM Audits.
  • Balanced ATM and TCD (Teller Cash Dispenser) machines; clearing jams and adjusting equipment as necessary.
  • Monitored ATM, CDM, teller drawer, and vault cash, and ordered vault cash weekly.
  • Supervised a branch of 8 people that established a positive work atmosphere dedicated to team work.
  • Maintained and ordered cash for branch, 5 ATM's, and 2 Teller Cash Dispensers.
  • Vault and ATM teller in charge of ordering cash on a weekly basis to company standards.
  • Balanced and resupplied ATM with additional funds, trained new employees, and prepared branch budget.
  • Solve discrepancies with any cash drawers, vault or ATM that were out of balance.
  • Ensured that the Store's ATM is operating properly and places service call if needed.
  • Prepared currency transaction reports, audited employee cash drawers, ATM, and bank vault.
  • Maintained high standards in ATM/Armored service and safety and complied with regulatory guidelines.
  • Balance vault, load/service ATM, cash ordering, PT teller drawer audits.
  • Coordinated treatment of prisoners with proper health care and mental health agencies.
  • Assist managers with supervising and organizing team to create a professional atmosphere.
  • Balanced ATM, vault, and cash dispensing machines on daily basis.
  • Performed duties as ATM Custodian, audits, staff promotions, scheduling.
  • Operate and balance branch vault, ATM, and teller cash dispenser.

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7. Goal Attainment

high Demand
Here's how Goal Attainment is used in Branch Supervisor jobs:
  • Shared overall responsibilities for branch sales goal attainment with management team and communicated corporate sales incentive programs.

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8. Monthly Audits

high Demand
Here's how Monthly Audits is used in Branch Supervisor jobs:
  • Performed monthly audits to ensure adherence with established procedures.
  • Perform monthly audits to ensure that we were in compliance with the US Government and company operating procedures.
  • Compile monthly audits, consisting of wire transfers, safe deposit box report, and branch recap.
  • Perform daily and monthly audits of merchandise and cash, and ensure the accuracy of such.
  • Conducted Procedures related to security like monthly audits, cash audits, and security equipment testing.
  • Performed daily, weekly and monthly audits to ensure compliance with all company policies and procedures.
  • Worked with assistant manager to ensure proper completion of all daily and monthly audits.
  • Open and close the branch, prepare reports, daily and monthly audits.
  • Perform monthly audits, and ensure all tellers comply with all Federal Regulations.
  • Performed monthly audits on drawers, vault, and coin machine.
  • Implement sales plans and maintain branch operations for monthly audits
  • Complete monthly audits, provide reports to manager.
  • Conducted monthly audits to streamline branch operations.
  • Completed monthly audits for the branch
  • Conducted monthly audits of monetary assests and financial records.
  • Branch monthly Audits, teller audits, ordering money sending out money.
  • Trained Relationship Bankers in sales and operations Managed member accounts and information Performed daily branch operations and monthly audits

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9. Bank Products

high Demand
Here's how Bank Products is used in Branch Supervisor jobs:
  • Excelled in cross-selling bank products and responded appropriately to customer inquiries regarding products, cash receiving system as appropriately types.
  • Contribute to branch profitability by promoting bank products and/or services.
  • Assist Branch Manager in managing the sales process to support the Bank in accomplishing its objectives by cross-selling Bank products.
  • Generate new business through presentation of bank products, customer follow up, networking, cold calling, and referrals.
  • Identify opportunities for up selling and educating customers on new/existing bank products that best suit customer needs.
  • Established relationships with customers by identifying needs and recommending bank products and services to meet these needs.
  • Prepared and conducted all training sessions with concerted emphasis focused on cross selling of bank products.
  • Engage in the sale of a variety of bank products and services, including consumer loans.
  • Ensured employees possessed the efficient knowledge to discuss bank products and procedures with customers.
  • Encourage clients to utilize bank products with strategic marketing and financial analysis.
  • Cross selling bank products and services when conducting transactions for non-account holders.
  • Recommended and helped customers select best fit bank products for their needs.
  • Cross selling all bank products and refer to the appropriate departments.
  • Trained and managed tellers on referring bank products and following compliance.
  • Handle cash daily and great in selling bank products , balancing at the end of the day with all the transaction.
  • Analyzed customer creditworthiness for additional bank products (debit cards, credit cards, loans, etc.)
  • Manage Bank Teller Staff * Scheduling * Sales of Bank Products *Deposits/ Withdrawls *Opening Accounts I.E.

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10. Daily Operations

high Demand
Here's how Daily Operations is used in Branch Supervisor jobs:
  • Administered branch daily operations including problem-solving teller issues as well as opening and closing procedures.
  • Provided effective management of daily operations including implementing policies and objectives.
  • Managed the daily operations and performance of a community-focused bank branch.
  • Directed daily operations of implementing, upgrading and configuring technology information.
  • Managed daily operations and ensured member service.
  • Performed daily operations of library tasks.
  • Supervised the daily operations of the branch ensured that all tellers balance and followed opening & closing procedures within the branch.
  • Assist in the management of the branch staff the implementation of daily operations while staying with in compliance of regulations.
  • SkowheganManaged a staff of 7 tellers in all facets of the daily operations of a retail bank branch.
  • Supervised daily operations, including branch sales, business development, customer service, and credit analysis.
  • Directed daily operations for a retail bank, including branch sales, consumer loans and client service.
  • Maintain and manage the daily operations of the branch in the absence of the Branch Manager.
  • Promoted to Branch Supervisor and was responsible for the daily operations of a branch office.
  • Assist in the daily operations of the Branch and assist other branches in the region.
  • Managed audits, daily operations; oversaw staff performance and KYC, BSA/AML procedures.
  • Follow and adhere by Policies and Procedures in the daily operations of the branch.
  • Oversee and responsibly maintain the daily operations of a full service credit union branch.
  • Assisted Branch and Assistant Branch Managers in managing daily operations of in-store bank location.
  • Managed all daily operations of a branch with $18 million in deposits.
  • Assisted Branch Manager in controlling daily operations and supervision of 16 employees.

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11. Performance Reviews

high Demand
Here's how Performance Reviews is used in Branch Supervisor jobs:
  • Conducted performance reviews, managed workplace issues and assisted in disciplinary actions.
  • Completed performance reviews for branch staff, providing constructive feedback, suggestions for improvement, and opportunities for growth.
  • Complete performance reviews on all employees and hold a meeting with the individual to discuss strengths and weakness.
  • Prepared work schedules, provided input to performance reviews, participated in new teller training and mentoring.
  • Prepare employee performance reviews and follow up with performance management, employee oversight and guidance.
  • Schedule staff, gave performance reviews, train, back up staff as needed.
  • Conducted monthly and annual performance reviews and implemented changes to motivate employees.
  • Conducted yearly performance reviews and field competencies with staff.

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12. TCF

high Demand
Here's how TCF is used in Branch Supervisor jobs:
  • Participate as part of management team in supervision, sales, and operations of a TCF office.
  • Maintain thorough knowledge of all products TCF offers; consult with customers on specific account needs.
  • Promoted from Banking Sales Representative to Branch Supervisor at TCF Bank in six months.
  • Promote TCF Bank as a full service bank while meeting the targeted departmental goals.
  • Received TCF's Best Branch Award in Minnesota for the 2009 year.
  • Ensured personnel promoted and cross sold TCF Bank products and services.
  • Promote and cross-sell TCF Bank products, programs, and services.
  • Cross sell TCF products to customers, monthly sales goals.
  • Trained new employees in TCF Bank policies and procedures.
  • Maintain accurate balancing/loss record that meets TCF guidelines.
  • Promote positive image of TCF * Balance Terminal daily
  • Branch Manager Workshop Certified from TCF Bank.
  • Represent TCF by promoting products and service.
  • Promote TCF as a full service bank.
  • Assisted in opening new TCF banking locations.
  • Maintain all audit requirements.Interpret and accurately process customer requests and transactions according to TCF guidelines.
  • Provide a high level customer service in person- High Volume of Sales- Promote TCF Bank Products
  • Received Frontline Quarterly and Annual Frontline awards from TCF bank.

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13. Business Development

high Demand
Here's how Business Development is used in Branch Supervisor jobs:
  • Participated in aisle prospecting, and business development calls * Net teller over/short for 2012 +$3.32
  • Implemented and maintain a business development program, increase wallet and market share, and profitability.
  • Researched local area for Business development and new branch locations.
  • Organized business development meetings for companies with large employee bases.
  • Participated in outside marketing, onsite lead generation and business development.
  • Manage branch supply inventory Visual Merchandising/Promotions/Marketing Account and Credit Card Sales Direct Deposit Guru/BOB Guru Business Developments Retention Teller Commercial Teller Audits

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14. Staff Members

high Demand
Here's how Staff Members is used in Branch Supervisor jobs:
  • Foster an environment, in which members enjoy high levels of service and staff members are motivated to deliver top performance.
  • Reviewed staff members for their evaluation, recommended salary adjustment, counseled employees if needed, and coordinated staff training.
  • Collaborated with Branch Manager in the hiring, training, and retention of staff members.
  • Interview, train, supervise, and evaluate up to 10 staff members.
  • Manage time off and attendance along with annual reviews for permanent staff members.
  • Supervised efficient working of ten staff members and maintained smooth work flow.
  • Coordinated with Branch Manager and oversaw daily operation of staff members.
  • Assess, select, train, manage and evaluate staff members.
  • Assist in the interviewing and hiring of new staff members.
  • Supervised team of eight staff members.
  • Supervised the daily support activities of ten IT staff members in CMP's NYC offices.
  • Encourage and develop cooperation among staff members to ensure a "team effort" and excellent member service.

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15. Savings Accounts

average Demand
Here's how Savings Accounts is used in Branch Supervisor jobs:
  • Performed opening and closing of checking and savings accounts, as well as Certificates of Deposit.
  • Opened and closed retirement accounts, checking and savings accounts.
  • Managed specialized products such as checking and savings accounts.
  • Manage and train all working employees Sell company products such as business accounts, savings accounts, etc.
  • Research andresolve customer issues on checking and savings accounts.
  • Cross sell products to members, ie loans, credit cards, addidional savings accounts, Individual Retirement Accounts.

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16. Customer Complaints

average Demand
Here's how Customer Complaints is used in Branch Supervisor jobs:
  • Handle customer complaints or problems; counsel customers with special problems or situations that require judgment and reasoning skills.
  • Handled customer complaints, fraudulent accounts, cash from the Federal Reserve and balanced out the vault nightly.
  • Monitor branch service quality levels and respond to complex customer complaints and questions.
  • Tracked customer complaints, issues, and negative business data.
  • Attended to, handled and resolved customer complaints and concerns.
  • Resolve customer complaints, questions or errors.
  • Resolve customer complaints at the earliest stage.
  • Responded to customer complaints and inquires.
  • Handle customer complaints and escalated calls.
  • Placed primary emphasis on researching And resolving customer complaints.
  • Handled Customer accounts, Customer complaints, troubleshooting for the branch and daily operational duties.

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17. Ensure Compliance

average Demand
Here's how Ensure Compliance is used in Branch Supervisor jobs:
  • Updated personnel files to ensure compliance with state and federal regulations pertaining to employment eligibility in USA.
  • Monitored all supply functions within the Aviation Supply Desktop to ensure compliance with authorized procedures.
  • Educated in retail banking policies and procedures for various positions to ensure compliance.
  • Conducted over 180 CSDP inspections to ensure compliance with Army Regulation 40-61.
  • Supported branch staff offices with on-going monitoring to ensure compliance with internal policies, applicable laws and regulations.
  • Job Duties & Responsibilities: Supervise staff to ensure compliance with company directives and safety procedures.
  • Created Bonded Warehouse Procedures to ensure compliance with United States Customs Audits and Regulations.

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18. Wire Transfers

average Demand
Here's how Wire Transfers is used in Branch Supervisor jobs:
  • Process domestic and international wire transfers with provided documentation and paperwork.
  • Review transactions such as deposits, withdraws, wire transfers in the branch for suspicious activity such as money laundering.
  • Completed operational functions such as approving transactions, wire transfers, cash control, branch security and internal control.
  • Sell and prepare money orders, cashier's checks, wire transfers, certificates of deposits, etc.
  • Maintained teller drawer, completed wire transfers, Western Union and utility payments.
  • Initiated wire transfers, controlled funds from the Federal Reserve Bank.
  • Processed all wire transfers: domestic and international.
  • Submit and retrieve credit union member wire transfers as well as submit and retrieve internal credit union wire transfers.
  • wire transfers, cash ordering and selling, and more.
  • Lead Sales team Assist customers in IRA's, REG-E Claims, Wire transfers, Fraud, account maintenances.
  • Process local and international wire transfers, CDs and IRAs Balance currency and coin vaults.

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19. Monthly Reports

average Demand
Here's how Monthly Reports is used in Branch Supervisor jobs:
  • Maintained weekly, monthly reports to upper management regarding pipeline's dollar amount and status.
  • Presented weekly and monthly reports based on incremental consumer growth and cash flow management.
  • Handle schedule, as well as daily and monthly reports.
  • Submit branch monthly reports to manager on a timely basis.
  • Assisted management with daily and monthly reports and audits.
  • Maintain records and prepares required monthly reports.
  • Coached and monitored teller sales goals Responsible for daily and monthly reports.
  • Generate varies monthly reports to understand status with ongoing direction.
  • Provided monthly reports to the operations manager, upon request.
  • Submit weekly and monthly reports of office stats HR Specialist/Recruiting
  • Create monthly reports to head office.
  • Schedule employees Compile monthly reports Complete monthly audits of the tellers and vault Responsible for overseeing Reg.

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20. Difficult Situations

average Demand
Here's how Difficult Situations is used in Branch Supervisor jobs:
  • Assisted management with difficult situations and transactions while utilizing all available resources to resolve any issues.
  • Resolve difficult situations and transactions.
  • Served as a resource to all bank personnel when dealing with difficult situations and transactions, quickly resolving every issue accurately.
  • Managed difficult situations with customers while providing them with resolutions, information, and additional options to resolve their situations.
  • Served as a resource to all branch personnel when dealing with difficult situations and transactions.
  • Deal with difficult situations and high profile customers and business accounts.
  • Serve as a resource to all branch personnel when dealing with difficult situations and transactions.Utilize all available sources to resolve problems.

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21. Monetary Transactions

average Demand
Here's how Monetary Transactions is used in Branch Supervisor jobs:
  • Performed monetary transactions including vault maintenance, cash dispenser machine maintenance and teller audits.
  • Verify monetary transactions and customer information to ensure accurate data is input into computer.
  • Assisted customers with monetary transactions and provided excellent customer service.
  • Supervised monetary transactions as well as accuracy and compliance.
  • Performed monetary transactions and answered customer inquires.
  • Processed customer deposits and monetary transactions.

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22. Customer Relationships

average Demand
Here's how Customer Relationships is used in Branch Supervisor jobs:
  • Helped to establish new customer relationships.
  • Led team in building and developing strong customer relationships through referrals and service.
  • Build customer relationships with everyone in the plant.
  • Establish customer relationships, and adhere to TCF Bank security and auditprocedures, as well as Federal and State banking laws.
  • Performed Branch audits Motivated staff to meet monthly goals Handled cash transactions Maintained positive customer relationships
  • Supervised a staff of 14 Directed Sales and Service Managed top customer relationships Assisted with staff development Assisted with consumer loan production

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23. Data Entry

average Demand
Here's how Data Entry is used in Branch Supervisor jobs:
  • Process and verify loan agreements, applications, data entry and extensions.
  • Achieved Super User status for our proprietary data entry/shipment tracking software.
  • Provide assistance to Teller area with data entry.
  • Give people great warehouse job oppurnuities.Weekly pay roll.Data Entry.Maintain client relationship.
  • Process Loans-Banking/Deposits/Petty Cash-Cash Handling-Customer Service-Inbound/Outbound calls-Process Payments-Data Entry-Microsoft Outlook, Excel, Microsoft Word-Sales-Marketing
  • Performed general office administration duties, telephone reception, scheduling, data entry, maintained actualized reports and organized files.

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24. New Accounts

average Demand
Here's how New Accounts is used in Branch Supervisor jobs:
  • Worked in a high volume sales environment, achieved and exceeded a monthly goal of [20-30] new accounts.
  • Maintained effective relationships with customers and achieved sales of all bank products including opening of new accounts and loans.
  • Supervised teller row, opened new accounts as well as loans and served as a back-up to teller row.
  • Supervised and supported the functions of a Loan Officer, Loan Closer, New Accounts Representative and Teller.
  • Open new accounts, serviced current accounts, large cash handling, deposits withdrawals, processed loan payments.
  • Created user friendly training manual to facilitate the process of opening new accounts and IRA's in branch.
  • Opened new accounts for customers, including checking, savings, certificates of deposit, etc.
  • Hired, trained, and supervised customer service, teller line, and new accounts staff.
  • Prepared new accounts, trained all new cashiers, customer relations and marketing bank services.
  • Opened new accounts and forwarded referrals for loans and investment products to the appropriate departments.
  • Execute and backup for branch platform operations, such as new accounts or safe deposits.
  • Developed new accounts, expand services with existing clients, and consistently produce positive results.
  • Perform duties including opening new accounts, loan processing and selling products and services.
  • Opened new accounts, checking, savings, certificates of deposits and account closing.
  • Create new customer relationships when opening new accounts while cross-selling other services and products.
  • Trained new employees in new accounts, teller, and service and product procedures.
  • Acted as customer service, new Accounts, teller and branch manager when needed.
  • Interviewed, reviewed, and trained employees for Teller and New Accounts positions.
  • Meet quota for new accounts, direct deposit, and DMC consecutively.
  • Opened new accounts for customers and recommended additional services as needed.

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25. Production Goals

average Demand
Here's how Production Goals is used in Branch Supervisor jobs:
  • Initiate sales to ensure achievement of targeted production goals including promotion and sales of TCF products at outside sales events.
  • Achieved recognition by regional and executive team members by meeting and exceeding production goals and cross sale ratio expectations.
  • Initiated sales to achieve targeted production goals.
  • Initiate sales to achievetargeted production goals.
  • Achieve personal production goals by expanding existing relationships and acquiring new relationships utilizing effective calling techniques.
  • Participated in various incentive programs and contests designed to support achievement of production goals.

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26. Loan Portfolio

average Demand
Here's how Loan Portfolio is used in Branch Supervisor jobs:
  • Direct and successfully increase loan portfolio, specializing in financial assistance and overall credit evaluation.
  • Collected on loan portfolio from early delinquency to post foreclosure/write off status.
  • Directed and successfully increased loan portfolio of an under performing branch by designing and implementing effective sales strategies.
  • Directed and successfully increased Bank Branch loan portfolio, specializing in financial analysis and overall credit evaluation.
  • Managed a sizable agricultural and commercial loan portfolio.
  • Monitored loan portfolio to ensure adequate performance and acceptable delinquency levels consistent with company goals.

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27. Notary

average Demand
Here's how Notary is used in Branch Supervisor jobs:
  • Trained in processing DMV transactions, travel int/domestic, Attraction tickets, Notary, Bookkeeping, and Reception.
  • Travel to other branches as needed and will be receiving notary in 2010.
  • Certified as Notary Public and NMLS #1167783 for Home Equity's.
  • Licensed notary of public and signature guarantee.
  • Certified Notary For the State Of Missouri
  • Performed notary services to bank customers.

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28. Audit Compliance

average Demand
Here's how Audit Compliance is used in Branch Supervisor jobs:
  • Enforced business controls: audit compliance and security requirements.
  • Maintained security measures and audit compliance.
  • Certified branch was in satisfactory audit compliance, while performing P & L analysis, in order to coordinate sales objectives.
  • Maintain audit compliance, and adhere to audit controls to consistently achieve satisfactory audit ratings.

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29. State Regulations

low Demand
Here's how State Regulations is used in Branch Supervisor jobs:
  • Monitored branch to guarantee compliance with federal and state regulations in accordance with the Bank Secrecy Act.
  • Comply with all company guidelines in accordance with federal and state regulations Handle transactions I.E.
  • Evaluated information to determine compliance with applicable bank policies, state regulations, federal regulations.
  • Review and execute loan and commercial business contracts for completeness and accuracy in accordance with company and state regulations.
  • Managed office staff, including performance evaluations and maintaining records and documentation according to State Regulations and Company Guidelines.
  • Scheduled and prepared all marketing materials to ensure maximum exposure and compliance with federal and state regulations.

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30. Company Policies

low Demand
Here's how Company Policies is used in Branch Supervisor jobs:
  • Interpreted and communicated company policies and procedures, answered procedural questions, and coordinated schedules for sales associates.
  • Resolve problems and handle complex services/transactions, resolved customer questions regarding company policies and procedures.
  • Conducted numerous field visits on regular and irregular basis to ensure adherence to Exchange regulations and company policies.
  • Hired, trained and recruited direct reports via facilitated results-oriented coaching, pricing position strategies and interpretation of company policies/procedures.
  • Oversee account management and verification of personal information and accuracy of funds while adhering to all company policies and bank regulations.
  • Trained staff members on information pertaining to company policies and operational procedures to ensure an efficient and productive organization.

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31. General Ledger Accounts

low Demand
Here's how General Ledger Accounts is used in Branch Supervisor jobs:
  • Balanced branch general ledger accounts daily ensuring accuracy.
  • Managed and balanced over 30 general ledger accounts for branch to maintain balancing of overall cash and profitability of the branch.
  • Maintain all branch general ledger accounts, weekly and monthly budgets; resolving any issues therein.
  • Supervised basic day-to-day operations, including managing general ledger accounts, processing overdrafts, and communicating with bank senior management.
  • Balanced general ledger accounts and completed monthly reports.
  • Maintained several General Ledger accounts daily.

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32. Sales Goals

low Demand
Here's how Sales Goals is used in Branch Supervisor jobs:
  • Implemented and managed sales model throughout branch, including the supervising and motivating staff to achieve sales goals.
  • Supervised a sales team of six employees in order to achieve sales goals and customer satisfaction ratings.
  • Participate in sales and marketing activities for the purpose of meeting branch sales goals and objectives
  • Introduce new products and services to customers while consistently meeting or exceeding monthly sales goals.
  • Managed a team of tellers to meet daily sales goals and recognize any possible fraud.
  • Trained Tellers on banking policies and improved sales techniques toward achieving their sales goals.
  • Managed bankers and tellers, responsible for branch sales goals, and vault management
  • Assisted the Branch Sales Manager with staffing, training and monthly sales goals.
  • Led Bank-At-Work team to exceed product sales goals and provided superior service.
  • Monitor sales goals and assist with sales calls for new business.
  • Meet and continuously exceed monthly and quarterly sales goals while acting manager
  • Exceeded sales goals every quarter in excess of minimum $60,000.
  • Exceeded 100% of all sales goals monthly and quarterly basis.
  • Established and exceeded sales goals through effective sales management techniques.
  • Supervised day to day operational team Managed team sales goals
  • Led sales team to consistently reach quarterly sales goals.
  • Played instrumental role in achieving monthly sales goals.
  • Recognized for inside and outside sales goals exceeded.
  • Achieved challenging team sales goals.
  • Up selling; accounts, credit cards, loans, etc... Meeting and exceeding my sales goals for the month.

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33. Personal Loans

low Demand
Here's how Personal Loans is used in Branch Supervisor jobs:
  • Process applications for auto loans, personal loans, credit cards, home equity loans and mortgage loans.
  • Processed personal loans, small business loans, credit cards, lines of credit, and auto loans.
  • Provided expert financial advice on mortgage, educational and personal loans, generating over three loans per month.
  • Approve or reject home equity loans, automobile loans, credit card applications and personal loans.
  • Processed and sold various loans including Mortgage, Vehicle, Share Secured, and Personal Loans.
  • Initiated and closed legal documents for personal loans and lines of credit.
  • Provided expert financial advice on mortgage, auto, and personal loans.

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34. State Laws

low Demand
Here's how State Laws is used in Branch Supervisor jobs:
  • Ensured branch personnel are trained in policies and procedures, federal and state laws.

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35. Processing Loan Payments

low Demand
Here's how Processing Loan Payments is used in Branch Supervisor jobs:
  • Experience in handling cash, cashing checks, processing loan payments, advanced computer skills, and training new employees.
  • Cash handling, making small and large deposits, processing loan payments, providing excellent customer service.
  • Handle money: processing loan payments, deposits, withdrawals, and inquiries.

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36. Credit Card Transactions

low Demand
Here's how Credit Card Transactions is used in Branch Supervisor jobs:
  • Key holder for safe deposit boxes, processing deposits, withdrawals, line of credit and credit card transactions.
  • Process deposits, withdrawals, credit card transactions, auto loan, mortgage, and line of credit payments.
  • Operated a cash register for cash, check and credit card transactions with 100% accuracy.
  • Handle cash, check and credit card transactions while providing excellent customer service.
  • Processed all payments, participation and credit card transactions.
  • Operated a cash register for cash, check and credit card transactions with 100% accuracy.

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37. Sales Production

low Demand
Here's how Sales Production is used in Branch Supervisor jobs:
  • Handled all talent management and recruitment of new staff, supporting brand development and strategies to improve sales production and processes.
  • Managed team of seven relationships specialists to include coaching and training on new processes, encouraging sales production and reviewing performances.
  • Monitored sales production and consistently met or exceeded my goal.
  • Managed and led 18 staff members as well as their direct sales production and service goals.
  • Direct activities of business concerned with team development, sales production, and morale.
  • Top branch in district for sales production ad delinquency control.

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38. Financial Transactions

low Demand
Here's how Financial Transactions is used in Branch Supervisor jobs:
  • Reviewed and made sound decisions about financial transactions in order to prevent controllable losses.
  • Approve financial transactions using sound judgment to minimize and eliminate financial risk.
  • Completed financial transactions for new and ongoing customers.
  • Review loan applications Research financial transactions for clients Captained charity activities for the bank, such as Relay for Life
  • Provided retail and commercial customers with excellent service by processing a variety of financial transactions accurately and efficiently.
  • Delivered outstanding customer service by executing financial transactions in accordance with bank policies and procedures.

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39. Office Staff

low Demand
Here's how Office Staff is used in Branch Supervisor jobs:
  • Evaluate the job performance of branch office staff to ensure quality of service to members.
  • Maintain and close real estate transactions as needed while providing support to office staff.
  • Supervised branch office staff and also Saturday main office staff.
  • Supervised office staff and all field disciplines in branch.
  • Managed the office staff and nursing staff of RN's, LPN's and CNA's.
  • Trained office staff and provided tools they required to reach expectations and achieve objectives.

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40. Customer Accounts

low Demand
Here's how Customer Accounts is used in Branch Supervisor jobs:
  • Established new customer accounts business and personal including checking, savings, lines of credit, mortgages and loans.
  • Averaged monthly 12 new existing customer accounts, 30 new customer accounts and 15 new direct deposit acquisitions.
  • Trained for the CSR duties, including opening customer accounts, ordering checks, and customer service.
  • Increased profits by 40% in one year Account Executive for 200 preferred customer accounts.
  • Performed daily reports which consisted of sales, quotas, and customer accounts reconcile.
  • Managed client relationships and customer accounts with values of $2,000,000+.
  • Manage all customer transactional activities including cash sales, customer accounts and office processes to assure accuracy.
  • Assisted investment representative with trades, sales, and maintence for customer accounts.

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41. Financial Products

low Demand
Here's how Financial Products is used in Branch Supervisor jobs:
  • Train and assist new employees to provide knowledge financial products policies and procedures.
  • Offer financial products and services to individual consumers while managing operations and service.
  • Recommended appropriate financial products and services to customers.
  • Managed financial portfolio's and marketed financial products.
  • Promote and cross-sell financial products and services as appropriate to customer requirements to meet sales goals.
  • Promoted and sold financial products.

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42. Disciplinary Actions

low Demand
Here's how Disciplinary Actions is used in Branch Supervisor jobs:
  • Coached and developed internal staff in communication techniques, interviewing skills, disciplinary actions, goal setting and performance development.
  • Resolved employee issues and administered disciplinary actions when needed.
  • Completed and conducted mid-year reviews, annual reviews, and disciplinary actions if necessary.
  • Provide performance feedback, conducting disciplinary actions, ensuring employee communications, and training.
  • Perform disciplinary actions, terminations, and other changes in employee status.
  • Manage personnel including annual reviews, interviews, payroll and disciplinary actions.
  • Initiate disciplinary actions, and changes in standards when necessary.
  • Help prevent financial losses for the bank by continuously monitoring, training, coaching, evaluating and disciplinary actions.

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43. Appropriate Performance

low Demand
Here's how Appropriate Performance is used in Branch Supervisor jobs:
  • Developed and maintained appropriate performance tracking and communicate performance issues.

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44. Customer Privacy

low Demand
Here's how Customer Privacy is used in Branch Supervisor jobs:
  • Ensured personnel follow ID guidelines, protecting customer privacy and reduce exposure to losses.

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45. Day-To-Day Operations

low Demand
Here's how Day-To-Day Operations is used in Branch Supervisor jobs:
  • Assisted Branch manager with day-to-day operations such as account openings, inputting daily sales numbers, ordering cash, and audits.
  • Manage day-to-day operations by managing insides sales activities, dispatch trucks, resolving customer concerns, and customer complaints.
  • Assisted the Branch Manager in all management duties of the branch, supervised day-to-day operations of the branch.
  • Direct full scope of day-to-day operations comprised of store performance, leadership, and human resources activities.
  • Manage day-to-day operations with crib personnel, quality team, and plant management.
  • Assist management in the day-to-day operations, while training and supervising staff.2.
  • Manage day-to-day operations and develop new business at the branch.
  • Directed day-to-day operations of a credit union branch.
  • Supervised the day-to-day operations for 10 tellers.
  • Managed day-to-day operations for the branch.
  • Oversee the day-to-day operations and ensure smooth process of the outlet b.

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46. Ensure Accuracy

low Demand
Here's how Ensure Accuracy is used in Branch Supervisor jobs:
  • Performed branch audits to ensure accuracy and protection of member's information and finances in all facets of operation.
  • Screened all parts ordered daily to ensure accuracy of order.
  • Created daily reports and reviewed online program to ensure accuracy.
  • Balanced daily cash transactions and reconciled daily transactions to ensure accuracy.
  • Reviewed and edited loan agreements to ensure accuracy.

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47. Audit Procedures

low Demand
Here's how Audit Procedures is used in Branch Supervisor jobs:
  • Adhered to regulatory, security, and audit procedures.
  • Adhered to TCF security and audit procedures.Received regional branch recognition award for outstanding customer service.
  • Developed and implemented security and audit procedures for location according to company and federal regulations.
  • Supervised Tellers at branch to demonstrate function skills such as customer service, security/compliance/audit procedures.
  • Scheduled and implemented records applicable to internal audit procedures, including ensuring the branch was operationally sound and achieved satisfactory audits.
  • Adhered to National City security and audit procedures.

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48. Phone Calls

low Demand
Here's how Phone Calls is used in Branch Supervisor jobs:
  • Maintained and developed relationships with existing customers via telephone calls or meetings (after sales services).
  • Answered daily telephone calls and directed into the appropriate telephone line.
  • Assist customer phone calls with banking needs.
  • Handle all incoming and outgoing customer telephone calls in a courteous and professional manner Provide support on product selection and application.
  • Completed change orders as necessary.-Answered and directed phone calls for customers as necessary.-Proficient Use of TellerLinks and Meridian.
  • Received and prioritized telephone calls.

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20 Most Common Skill for a Branch Supervisor

Customer Service22.8%
Security Procedures13.4%
New Tellers9.4%
Financial Needs7.1%
Loan Applications6.6%
ATM6.3%
Goal Attainment5.9%
Monthly Audits5.5%

Typical Skill-Sets Required For A Branch Supervisor

RankSkillPercentage of ResumesPercentage
1
1
Customer Service
Customer Service
19%
19%
2
2
Security Procedures
Security Procedures
11.2%
11.2%
3
3
New Tellers
New Tellers
7.8%
7.8%
4
4
Financial Needs
Financial Needs
5.9%
5.9%
5
5
Loan Applications
Loan Applications
5.5%
5.5%
6
6
ATM
ATM
5.3%
5.3%
7
7
Goal Attainment
Goal Attainment
4.9%
4.9%
8
8
Monthly Audits
Monthly Audits
4.6%
4.6%
9
9
Bank Products
Bank Products
3.6%
3.6%
10
10
Daily Operations
Daily Operations
2.9%
2.9%
11
11
Performance Reviews
Performance Reviews
2.8%
2.8%
12
12
TCF
TCF
1.3%
1.3%
13
13
Business Development
Business Development
1.2%
1.2%
14
14
Staff Members
Staff Members
1.1%
1.1%
15
15
Savings Accounts
Savings Accounts
1.1%
1.1%
16
16
Customer Complaints
Customer Complaints
1.1%
1.1%
17
17
Ensure Compliance
Ensure Compliance
1%
1%
18
18
Wire Transfers
Wire Transfers
1%
1%
19
19
Monthly Reports
Monthly Reports
1%
1%
20
20
Difficult Situations
Difficult Situations
1%
1%
21
21
Monetary Transactions
Monetary Transactions
0.9%
0.9%
22
22
Customer Relationships
Customer Relationships
0.8%
0.8%
23
23
Data Entry
Data Entry
0.8%
0.8%
24
24
New Accounts
New Accounts
0.8%
0.8%
25
25
Production Goals
Production Goals
0.8%
0.8%
26
26
Loan Portfolio
Loan Portfolio
0.7%
0.7%
27
27
Notary
Notary
0.7%
0.7%
28
28
Audit Compliance
Audit Compliance
0.7%
0.7%
29
29
State Regulations
State Regulations
0.6%
0.6%
30
30
Company Policies
Company Policies
0.6%
0.6%
31
31
General Ledger Accounts
General Ledger Accounts
0.6%
0.6%
32
32
Sales Goals
Sales Goals
0.6%
0.6%
33
33
Personal Loans
Personal Loans
0.6%
0.6%
34
34
State Laws
State Laws
0.6%
0.6%
35
35
Processing Loan Payments
Processing Loan Payments
0.5%
0.5%
36
36
Credit Card Transactions
Credit Card Transactions
0.5%
0.5%
37
37
Sales Production
Sales Production
0.5%
0.5%
38
38
Financial Transactions
Financial Transactions
0.5%
0.5%
39
39
Office Staff
Office Staff
0.5%
0.5%
40
40
Customer Accounts
Customer Accounts
0.5%
0.5%
41
41
Financial Products
Financial Products
0.5%
0.5%
42
42
Disciplinary Actions
Disciplinary Actions
0.5%
0.5%
43
43
Appropriate Performance
Appropriate Performance
0.5%
0.5%
44
44
Customer Privacy
Customer Privacy
0.5%
0.5%
45
45
Day-To-Day Operations
Day-To-Day Operations
0.5%
0.5%
46
46
Ensure Accuracy
Ensure Accuracy
0.4%
0.4%
47
47
Audit Procedures
Audit Procedures
0.4%
0.4%
48
48
Phone Calls
Phone Calls
0.4%
0.4%

10,853 Branch Supervisor Jobs

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