Braze jobs in San Francisco, CA - 30 jobs

At Braze, we have found our people. We're a genuinely approachable, exceptionally kind, and intensely passionate crew. We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity - inside and outside our organization. To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success. Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture. If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can't wait to meet you. WHAT YOU'LL DO This role is focused on a set number of some of the largest and most recognized companies in North America. The ideal candidate will have at least 7 years selling SaaS Solutions to strategic clients where typical deal size ranges from $200K - $1M+/year. In addition, candidates should have at least 10+ years overall industry experience. Stronger fit exists with those who have experience working with strategic companies, understand the organizational complexity and decision making processes of very large enterprise organizations. Ideally, your product sales experience focuses on non-ERP solutions. Experience selling analytics, CRM, marketing automation, digital media publishing or content marketing solutions would be the best fit. Prior experience should include collaboration across many different internal and external cross functional groups, as well as SI's, tech and agency partners. WHAT YOU HAVE Background in Enterprise Sales for Mobile or Marketing Technology Outstanding verbal, written and stand up presentation skills Demonstrated experience in complex solution selling Training and practice in Value Selling, with an emphasis on creating Business Value Assessments. Experience with Command of the Message a strong bonus Prior experience with Salesforce.com CRM, Clari, or other CRM used to manage sales pipeline, required. Demonstrated ability to quickly come up to speed on new cloud apps and tools. A proven connector in your daily life through social media and other mediums Up-to-date on digital and application trends, especially in the mobile space Proven success navigating large organizations and ability to quickly identify the decision makers and the decision making process for large SaaS investments Build strong cross-functional relationships with internal teams such as Business Development, Marketing, Deal Desk, Strategic Consulting, Customer Success & Services Classifies and prioritizes all assigned accounts, maintaining coverage across all with the support of a Business Development Representative and Account Manager Ability to travel For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $203,800 - $215,300/year with an expected On Target Earnings (OTE) between $307,500 - $330,500/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, Braze offers full- and part- time employees a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that all Braze employees own a piece of our company. WHAT WE OFFER Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country here. More details on benefits plans will be provided if you receive an offer of employment. From offering comprehensive benefits to fostering hybrid ways of working, we've got you covered so you can prioritize work-life harmony. Braze offers benefits such as: Competitive compensation that may include equity Retirement and Employee Stock Purchase Plans Flexible paid time off Comprehensive benefit plans covering medical, dental, vision, life, and disability Family services that include fertility benefits and equal paid parental leave Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend A curated in-office employee experience, designed to foster community, team connections, and innovation Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching Employee Resource Groups that provide supportive communities within Braze Collaborative, transparent, and fun culture recognized as a Great Place to Work ABOUT BRAZE Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging. Braze allows any marketer to collect and take action on any amount of data from any source, so they can creatively engage with customers in real time, across channels from one platform. From cross-channel messaging and journey orchestration to Al-powered experimentation and optimization, Braze enables companies to build and maintain absolutely engaging relationships with their customers that foster growth and loyalty. Braze is proudly certified as a Great Place to Work in the U.S., the UK, Australia, and Singapore. In 2025, we were recognized as one of Built In's Best Places to Work. In 2024, we were included in U.S. News & World Report's Best Companies to Work For (Top 10%) and recognized in Great Place to Work's Fortune Best Medium Workplaces, Fortune Best Workplaces in Technology, Fortune Best Workplaces for Parents, and Fortune Best Workplaces for Women. Additionally, we were featured in Great Place to Work UK's Best Workplaces, Best Workplaces in Europe, Best Workplaces for Development, Best Workplaces for Wellbeing, Best Workplaces for Women, and Best Workplaces in Technology. You'll find many of us at headquarters in New York City or around the world in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, Singapore, São Paulo, Seoul, Sydney and Tokyo - not to mention our employees in nearly 50 remote locations. BRAZE IS AN EQUAL OPPORTUNITY EMPLOYER At Braze, we strive to create equitable growth and opportunities inside and outside the organization. Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience - regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you. We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we'd love to meet you. Please see our Candidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.

At Braze, we have found our people. We're a genuinely approachable, exceptionally kind, and intensely passionate crew. We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity - inside and outside our organization. To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success. Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture. If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can't wait to meet you. WHAT YOU'LL DO Reporting to the Vice President of Communications, the Senior Social Media Manager will lead Braze's global organic social media strategy and execution. This role will own the voice of Braze across LinkedIn, X, Instagram, and emerging platforms, helping to shape how we show up, what we say, and how we engage with our audiences across the customer engagement, tech, and marketing ecosystems. You'll craft and amplify stories that celebrate our innovation, spotlight our people and customers, and connect our vibrant brand purpose to the conversations shaping marketing, AI, and technology today. This is both a creative and strategic role, part storyteller, part analyst, and part community builder. We're looking for someone who understands how to balance performance with personality, and who can transform data, insights, and cultural trends into scroll-stopping content that deepens connection with our audiences. RESPONSIBILITIES Social Media Strategy & Brand Storytelling Own and evolve the global organic social media strategy to drive brand awareness, engagement, and advocacy across key channels (LinkedIn, X, Instagram, and emerging platforms). Translate Braze's corporate narrative and product innovation into compelling, channel-specific stories that humanize the brand and spark conversation. Create and oversee social-first campaigns that highlight Braze's leadership in customer engagement, AI, and marketing technology. Partner closely with Product Marketing, Global Campaigns, Corporate Communications, Brand, and Content to ensure storytelling consistency across every touchpoint. Develop a strong, distinct, and human brand voice that stands out in the SaaS and tech ecosystem while reflecting Braze's approachable, trusted, vibrant personality. Content Creation & Publishing Plan, produce, and publish high-quality social content, including posts, videos, carousels, motion graphics, and stories, that inform, inspire, and engage. Collaborate with creative and design teams to develop on-brand visuals and multimedia content. Manage the content calendar and ensure a steady cadence of brand, product, customer, and cultural storytelling moments. Partner with the communications team on executive social visibility, supporting thought leadership programs for key leaders and subject matter experts. Community Building & Engagement Foster real-time engagement with our audiences (customers, prospects, partners, and advocates) by listening, responding, and joining the conversations that matter. Develop social listening practices to identify trending topics, brand sentiment, and opportunities for timely brand participation. Collaborate with Customer Marketing and Events to amplify community programs, customer success stories, and live event moments. Analytics & Optimization Use analytics tools to measure performance, identify insights, and optimize strategies for reach, engagement, and impact. Deliver clear reporting that connects social media results to business outcomes (brand awareness, share of voice, and lead generation). Stay ahead of platform trends, emerging technologies, and best practices to continually evolve Braze's social approach. WHO YOU ARE 6-8 years of experience managing social media for a B2B or SaaS brand, ideally in technology or marketing industries. A strategic storyteller who understands how to tailor messages for platform, audience, and moment. Deep familiarity with LinkedIn, X, and Instagram, and experience with emerging or experimental platforms (Threads, YouTube Shorts, TikTok, etc.). Demonstrated experience running integrated, multi-channel campaigns that build awareness and engagement. Excellent writing and editing skills, you know how to distill complex ideas into accessible, human-centered content. Data-driven mindset; comfortable using analytics to evaluate performance and inform decision-making. Collaborative team player who thrives in a fast-paced environment and enjoys cross-functional partnership. Creative, curious, and relentlessly positive, someone who can balance strategic thinking with hands-on execution. For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $119,500 - $140,600/year with an expected On Target Earnings (OTE) between $132,800 - $156,200/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, Braze offers full- and part- time employees a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that all Braze employees own a piece of our company. WHAT WE OFFER Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country here . More details on benefits plans will be provided if you receive an offer of employment. From offering comprehensive benefits to fostering hybrid ways of working, we've got you covered so you can prioritize work-life harmony. Braze offers benefits such as: Competitive compensation that may include equity Retirement and Employee Stock Purchase Plans Flexible paid time off Comprehensive benefit plans covering medical, dental, vision, life, and disability Family services that include fertility benefits and equal paid parental leave Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend A curated in-office employee experience, designed to foster community, team connections, and innovation Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching Employee Resource Groups that provide supportive communities within Braze Collaborative, transparent, and fun culture recognized as a Great Place to Work ABOUT BRAZE Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging.™ Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement. From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization, Braze enables companies to turn action into interaction through autonomous, 1:1 personalized experiences. The company has repeatedly been recognized as a Leader in marketing technology by industry analysts, and was voted a G2 “Best of Marketing and Digital Advertising Software Product” in 2025. Braze was also named a 2025 Best Companies To Work For by U.S. News & World Report, a 2025 America's Greatest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology™ by Great Place To Work , among other accolades. Braze is also proudly certified as a Great Place to Work in the U.S., the UK, Australia, and Singapore. The company is headquartered in New York with offices in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, São Paulo, Singapore, Seoul, Sydney and Tokyo. BRAZE IS AN EQUAL OPPORTUNITY EMPLOYER At Braze, we strive to create equitable growth and opportunities inside and outside the organization. Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience - regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you . We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we'd love to meet you. Please see our Candidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.

At Braze, we have found our people. We're a genuinely approachable, exceptionally kind, and intensely passionate crew. We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity - inside and outside our organization. To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success. Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture. If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can't wait to meet you. WHAT YOU'LL DO Braze is at an inflection point in our maturity, with a key focus on Scalability, Observability, and Reliability. Reporting to the Senior Manager of Escalation Management Function in the Office of the CTO, you'll be at the forefront of managing critical customer escalations while also driving process improvements and program management initiatives. In this pivotal role, you'll directly handle complex escalations, ensuring swift resolution and maintaining high customer satisfaction. Simultaneously, you'll contribute to the strategic evolution of our Escalation Management function, helping Braze operate as a technology-first business. Your efforts will be crucial in developing and implementing robust processes, policies, and support systems that enable us to effectively manage growth, scale operations, and consistently deliver exceptional customer experiences. Key responsibilities: Manage complex escalations, ensuring proper investigation, communication, and resolution throughout the escalation lifecycle Lead cross-functional collaboration with technical experts, support teams, and executive leadership to ensure alignment in addressing escalated issues Support and enhance the Escalation Management Function, problem management initiatives, and the executive customer escalation process Develop and implement comprehensive action plans and solutions to address root causes, balancing cost, risk, and resource availability Maintain and optimize escalation protocols and processes Triage and prioritize escalations based on urgency and business impact Translate complex technical information into clear business cases, impacts, and risks for stakeholders at all levels Present and report on escalations, high-profile issues, and platform incidents to the management team and executives as needed Drive continuous improvement in processes, service standards, and goals within the Escalation Management function Analyze escalation performance metrics and quality trends, providing data-driven recommendations for improvements Contribute to our blameless post-mortem process, and drive prioritization of action items related to process improvement, reliability, and resiliency Coach and mentor team members on identifying and resolving early escalations WHO YOU ARE Skills: A skilled communicator able to effectively convey critical issue status (both verbally and written) to executive staff, go-to-market teams, and other stakeholders Adept at translating complex technical problems into easily digestible terms for all audiences A decisive leader capable of problem-solving and working effectively within cross-functional teams Able to prioritize and execute tasks efficiently in a high-pressure environment Experienced in responding to high-profile, high-impact customer/product escalations in a way that drives customer loyalty Technically proficient with specific tools for reporting, documentation, and observability (e.g., Jira, Confluence, Salesforce, Google Workspace) Committed to operational excellence, using data-driven decision-making to minimize risk Proficient in creating, interpreting, and utilizing data-driven reports to inform decision-making and drive process improvements Possess a curiosity and willingness to continuously learn about our platform and how customers use it to achieve their business outcomes Qualifications: Demonstrated ability to lead, make decisions, problem-solve, and work within cross-functional teams Demonstrated ability to deliver clear, concise updates on critical issues to diverse audiences, including C-level executives and cross-functional teams Strong technical background with a deep understanding of SaaS infrastructure, cloud technologies, and enterprise software ecosystems; familiarity with tools like Jira, Confluence, Salesforce, and observability platforms is a plus Exceptional talent for translating technical complexities into actionable insights for both technical and non-technical stakeholders Versatile team player with the ability to adapt quickly to different roles and responsibilities as escalations evolve, seamlessly transitioning between strategic and tactical contributions Capable of effectively prioritizing and executing tasks in a high-pressure environment Proven ability to respond to high-profile, high-impact customer/product escalations in a way that drives customer loyalty High degree of operational excellence, with a focus on data-driven decision-making to minimize risk 10+ years of experience in escalation management, program management, operations, or technical support escalations For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $90,000.00 and $117,000.00/year with an expected On Target Earnings (OTE) between $100,000.00 and $130,000.00/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, Braze offers full- and part- time employees a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that all Braze employees own a piece of our company. #LI-Hybrid WHAT WE OFFER Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country here . More details on benefits plans will be provided if you receive an offer of employment. From offering comprehensive benefits to fostering hybrid ways of working, we've got you covered so you can prioritize work-life harmony. Braze offers benefits such as: Competitive compensation that may include equity Retirement and Employee Stock Purchase Plans Flexible paid time off Comprehensive benefit plans covering medical, dental, vision, life, and disability Family services that include fertility benefits and equal paid parental leave Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend A curated in-office employee experience, designed to foster community, team connections, and innovation Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching Employee Resource Groups that provide supportive communities within Braze Collaborative, transparent, and fun culture recognized as a Great Place to Work ABOUT BRAZE Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging.™ Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement. From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization, Braze enables companies to turn action into interaction through autonomous, 1:1 personalized experiences. The company has repeatedly been recognized as a Leader in marketing technology by industry analysts, and was voted a G2 “Best of Marketing and Digital Advertising Software Product” in 2025. Braze was also named a 2025 Best Companies To Work For by U.S. News & World Report, a 2025 America's Greatest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology™ by Great Place To Work , among other accolades. Braze is also proudly certified as a Great Place to Work in the U.S., the UK, Australia, and Singapore. The company is headquartered in New York with offices in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, São Paulo, Singapore, Seoul, Sydney and Tokyo. BRAZE IS AN EQUAL OPPORTUNITY EMPLOYER At Braze, we strive to create equitable growth and opportunities inside and outside the organization. Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience - regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you . We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we'd love to meet you. Please see our Candidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.

At Braze, we have found our people. We're a genuinely approachable, exceptionally kind, and intensely passionate crew. We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity - inside and outside our organization. To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success. Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture. If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can't wait to meet you. WHAT YOU'LL DO Team Overview: You'll join Braze's Orchestration Division, specifically leading design for our Reporting and Billing efforts. This isn't just about charts and reports; it's about clarity. Our mission is to transform Braze's massive amount of data into a holistic analytics experience that feels intuitive, actionable, and, dare we say, delightful The Reporting team sits at the intersection of every major product area at Braze. We partner across the organization to bridge the gap between "sending a message" and "understanding its impact." You'll be responsible for evolving our reporting platform to help marketers visualize trends and historical data effortlessly. Simultaneously, you'll tackle the challenge of billing, turning complex financial workflows into transparent, seamless experiences Your work will directly impact thousands of marketers worldwide who design, build, and optimize their customer journeys with Braze, transforming complex technical capabilities into intuitive, powerful tools that drive meaningful customer connections Responsibilities: Lead the end-to-end design for Braze's reporting suite, evolving how thousands of global brands visualize aggregate stats and historical performance across every channel and campaign Apply a deep understanding of information hierarchy and visual variables to create dashboards that don't just show data, but tell a story and enable customers to identify ROI-driving insights at a glance Contribute to the Braze design system by establishing new patterns for data density, charts, and tables, ensuring they work uplevel and work harmoniously with our existing experiences Collaborate closely with product managers, engineers, UX researchers, and fellow designers to navigate the technical constraints of real-time data ingestion, ensuring our high-fidelity designs are both performant and feasible at enterprise scale to serve diverse customer needs Partner with UX Research to conduct usability testing on complex workflows, ensuring we are abstracting away technical "noise" while keeping powerful capabilities accessible to power users Create high-fidelity prototypes and detailed interaction specifications that communicate design intent to engineering teams, ensuring seamless implementation of features that perform reliably at enterprise scale Think systemically about how individual features connect across the broader Braze platform, designing solutions that work harmoniously with existing tools while preparing for future product evolution and customer growth Present design concepts and rationale to cross-functional stakeholders and leadership to connect your craft to business outcomes and influence the roadmap, building alignment around user experience priorities and demonstrating how better reporting leads to better marketing strategies for our customers. WHO YOU ARE 5+ years of product design experience with a strong foundation in designing complex digital products, particularly those involving workflow creation, data visualization, or multi-step user journeys. You have demonstrated experience working within established design systems and understand how to balance consistency with innovation when designing for enterprise software environments You approach design challenges with a systems mindset, naturally thinking about how individual features connect to create cohesive user experiences. You're comfortable navigating technical complexity and enjoy collaborating with engineers to understand implementation constraints and possibilities, often proposing creative solutions that are both user-friendly and technically feasible Your design process is grounded in user research and evidence-based decision making. You instinctively seek to understand the "why" behind user behaviors and business requirements, using research insights to inform design decisions and measure the success of your solutions against real user outcomes You excel at cross-functional collaboration, building strong relationships with product managers, engineers, researchers, and other designers. You operate as a strategic partner, influencing roadmaps and clearly communicating design concepts through visual artifacts and verbal storytelling, helping diverse stakeholders understand user needs and design rationale You demonstrate strong craft skills across interaction design, visual design, and prototyping, with particular strength in creating detailed, thoughtful interfaces that handle complex information and workflows elegantly. You understand the importance of micro-interactions and information hierarchy in creating intuitive user experiences You're organized and detail-oriented, maintaining comprehensive design documentation and ensuring smooth handoffs to engineering teams. You're comfortable working in ambiguous problem spaces and can break complex challenges into manageable design problems Your portfolio showcases experience designing for complex applications or workflow tools, with clear examples of how your design decisions improved user outcomes and business metrics. You can articulate your design process, the constraints you worked within, and the impact of your solutions on both users and business goals BONUS IF YOU HAVE: Experience designing marketing automation, customer engagement, or campaign management tools Background in enterprise SaaS products, particularly those serving marketing or business operations teams Experience with data visualization and analytics interface design Understanding of email marketing, push notifications, or other digital messaging channels Experience working in agile development environments with cross-functional product teams Experience prototyping user experience concepts with AI tools For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $122,400 and $189,000/year with an expected On Target Earnings (OTE) between $136,000 and $210,000year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, Braze offers full- and part- time employees a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that all Braze employees own a piece of our company. #LI-Hybrid WHAT WE OFFER Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country here . More details on benefits plans will be provided if you receive an offer of employment. From offering comprehensive benefits to fostering hybrid ways of working, we've got you covered so you can prioritize work-life harmony. Braze offers benefits such as: Competitive compensation that may include equity Retirement and Employee Stock Purchase Plans Flexible paid time off Comprehensive benefit plans covering medical, dental, vision, life, and disability Family services that include fertility benefits and equal paid parental leave Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend A curated in-office employee experience, designed to foster community, team connections, and innovation Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching Employee Resource Groups that provide supportive communities within Braze Collaborative, transparent, and fun culture recognized as a Great Place to Work ABOUT BRAZE Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging.™ Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement. From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization, Braze enables companies to turn action into interaction through autonomous, 1:1 personalized experiences. The company has repeatedly been recognized as a Leader in marketing technology by industry analysts, and was voted a G2 “Best of Marketing and Digital Advertising Software Product” in 2025. Braze was also named a 2025 Best Companies To Work For by U.S. News & World Report, a 2025 America's Greatest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology™ by Great Place To Work , among other accolades. Braze is also proudly certified as a Great Place to Work in the U.S., the UK, Australia, and Singapore. The company is headquartered in New York with offices in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, São Paulo, Singapore, Seoul, Sydney and Tokyo. BRAZE IS AN EQUAL OPPORTUNITY EMPLOYER At Braze, we strive to create equitable growth and opportunities inside and outside the organization. Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience - regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you . We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we'd love to meet you. Please see our Candidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.

At Braze, we have found our people. We're a genuinely approachable, exceptionally kind, and intensely passionate crew. We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity - inside and outside our organization. To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success. Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture. If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can't wait to meet you. WHAT YOU'LL DO As a Technical Account Manager, you will own the ongoing technical relationship through the entire lifecycle of customers in your portfolio, collaborating very closely alongside the Customer Success and wider account teams. This role will serve as a trusted technical advisor responsible for defining the Braze technology strategy for customers who have purchased the TAM premium service offering and helping them unlock value from their use of the Braze platform. Your focus will be to drive value, retention, and adoption of Braze's product through the customer lifecycle, acting as the technical counterpart between Braze and your client's product and engineering team. You will be responsible for understanding your customer's needs and proactively driving forward technical initiatives that help your customers achieve their business goals. You'll manage a portfolio of named accounts, typically in the Enterprise and Strategic classification of accounts, a tier of customers with enterprise organizational structures and architectures, posing unique geographical, scale, and complexity challenges. This is an opportunity to bring your experience as a product and implementation expert, business analyst, problem solver, and customer success professional along with a high level of product and technical competence, delivering high-impact engagements that drive tangible outcomes for some of Braze's most advanced customers. You'll be responsible for client success, partnering with the Customer Success Team to own the technical relationship for your assigned accounts and help drive technical adoption, accelerated technical value, and continued technical maturity Help customers successfully instrument Braze across their stack and refine that instrumentation over time as their use of Braze matures and becomes even more valuable, which in turn contributes to renewals and upsells Facilitate conversations regarding the customers' desired use case, conducting discovery, and recommending solutions based on their unique needs and architecture Support and advocate for day-to-day inquiries and requests to support optimization and value through the customer lifecycle Empower customer product and engineering teams to use our product as independently and efficiently as possible, communicating with customers and internal teams to explain products and solutions by delivering enablement and education Adopt governance practices such as creating solutions documentation and building architectural diagrams, and drive progress against key technical work streams through project management Instill best practice and engineering excellence amongst your customer portfolio by validating product use cases and technical feasibility for product launch and translating the customers' unique requirements to Braze's Product team WHO YOU ARE 3-5 years client-facing experience as a TAM or in a related technical area such in Implementation, Technical Support, or Solutions Architecture, for a product offering serving Enterprise/Strategic accounts 3+ years of technical experience in managing complex customer environments with strong product command and technical knowledge of two or more of the following: SaaS, Mobile, API, or Programming You are an excellent communicator (written and verbal skills), with demonstrable customer communication and coordination efforts, and the ability to take complex technical ideas and translate them to non-technical stakeholders You are a natural problem solver with a high level of intellectual curiosity and love working amongst a team to solve those problems You are able to maintain a high level of productivity, manage multiple competing priorities, and work effectively under the pressure of time constraints in a fast-paced, complex, and collaborative environment You may have bilingual skills beyond English that facilitate us talking with our global customer base in their native language. Please note that this is not a requirement for the role but something that we welcome in our team For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $76,800 and $109,600/year with an expected On Target Earnings (OTE) between $85,300 and $121,800/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, Braze offers full- and part- time employees a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that all Braze employees own a piece of our company. WHAT WE OFFER Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country here . More details on benefits plans will be provided if you receive an offer of employment. From offering comprehensive benefits to fostering hybrid ways of working, we've got you covered so you can prioritize work-life harmony. Braze offers benefits such as: Competitive compensation that may include equity Retirement and Employee Stock Purchase Plans Flexible paid time off Comprehensive benefit plans covering medical, dental, vision, life, and disability Family services that include fertility benefits and equal paid parental leave Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend A curated in-office employee experience, designed to foster community, team connections, and innovation Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching Employee Resource Groups that provide supportive communities within Braze Collaborative, transparent, and fun culture recognized as a Great Place to Work ABOUT BRAZE Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging.™ Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement. From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization, Braze enables companies to turn action into interaction through autonomous, 1:1 personalized experiences. The company has repeatedly been recognized as a Leader in marketing technology by industry analysts, and was voted a G2 “Best of Marketing and Digital Advertising Software Product” in 2025. Braze was also named a 2025 Best Companies To Work For by U.S. News & World Report, a 2025 America's Greatest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology™ by Great Place To Work , among other accolades. Braze is also proudly certified as a Great Place to Work in the U.S., the UK, Australia, and Singapore. The company is headquartered in New York with offices in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, São Paulo, Singapore, Seoul, Sydney and Tokyo. BRAZE IS AN EQUAL OPPORTUNITY EMPLOYER At Braze, we strive to create equitable growth and opportunities inside and outside the organization. Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience - regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you . We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we'd love to meet you. Please see our Candidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.

At Braze, we have found our people. We're a genuinely approachable, exceptionally kind, and intensely passionate crew. We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity - inside and outside our organization. To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success. Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture. If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can't wait to meet you. As a Senior Lead AI Solutions Consultant, you will drive new and expansion revenue by increasing understanding and adoption of the BrazeAI portfolio of tools and services. We serve as the pre-sales data scientists to scope use cases, establish credibility with enterprise data scientists, run proofs-of-concept, and lead AI Academies and other educational and advocacy programs. You will work collaboratively and build trusted relationships with technical and non-technical stakeholders, leading with curiosity and inspiring others to transform customer lifecycle marketing. The role requires some travel, at most 25% at peak times, and is based in San Francisco supporting our AMER region. WHAT YOU'LL DO * Represent BrazeAI product portfolio to our top prospects * Lead technical discussions on our cutting-edge data science and answering technical questions * Execute demos and proof of concepts, including facilitating integration, delivering results & insights * Serve as a primary instructor for our AI Academy programs, a 1-day interactive workshop to teach artificial intelligence concepts through guided exercises and discussion * Serve as a thought leader, evangelizing the benefits of AI testing & reinforcement learning * Maintain deep understanding of competitive and complementary technologies and vendors and how to position Braze in relation to them * Collaborate cross-functionally (e.g., sales, marketing, product, engineering) to continuously improve Braze's products and externally facing materials * Support other team members across functions to develop their expertise and to inform future Braze product development * Strong written and verbal English language skills are essential. WHO YOU ARE * Collaborative and trusted: You are experienced working directly with enterprise customers and develop strong, consultative relationships. You lead with curiosity and have deep empathy for customers. You have a demonstrated track record of persuading others. * An engaging presenter: You are an enthusiastic and engaging presenter, with the ability to communicate effectively with a wide range of stakeholders * An expert in machine learning: You have a solid grasp of machine learning, including a familiarity with reinforcement learning * Mar-tech savvy: You understand the marketing technology ecosystem and can develop a perspective on the most effective ways to structure a customer's solution * Analytically-driven: You are able to draw insights from data and perform analysis that is helpful and clear to customers * Structured and organized: You can structure a plan, align stakeholders, and see it through to execution * A problem solver: you are able to break a complex problem into components and collaborate with the right people to efficiently get to a solution * Must be fluent in English, both written and verbal For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $113,900 and $134,000/year, with an expected On Target Earnings (OTE) between $162,700 and $191,400/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, Braze offers full and part- time employees a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that all Braze employees own a piece of our company. WHAT WE OFFER Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country here. More details on benefits plans will be provided if you receive an offer of employment. From offering comprehensive benefits to fostering hybrid ways of working, we've got you covered so you can prioritize work-life harmony. Braze offers benefits such as: * Competitive compensation that may include equity * Retirement and Employee Stock Purchase Plans * Flexible paid time off * Comprehensive benefit plans covering medical, dental, vision, life, and disability * Family services that include fertility benefits and equal paid parental leave * Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend * A curated in-office employee experience, designed to foster community, team connections, and innovation * Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching * Employee Resource Groups that provide supportive communities within Braze * Collaborative, transparent, and fun culture recognized as a Great Place to Work ABOUT BRAZE Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging. Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence, BrazeAI allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement. From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization, Braze enables companies to turn action into interaction through autonomous, 1:1 personalized experiences. The company has repeatedly been recognized as a Leader in marketing technology by industry analysts, and was voted a G2 "Best of Marketing and Digital Advertising Software Product" in 2025. Braze was also named a 2025 Best Companies To Work For by U.S. News & World Report, a 2025 America's Greatest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology by Great Place To Work, among other accolades. Braze is also proudly certified as a Great Place to Work in the U.S., the UK, Australia, and Singapore. The company is headquartered in New York with offices in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, São Paulo, Singapore, Seoul, Sydney and Tokyo. BRAZE IS AN EQUAL OPPORTUNITY EMPLOYER At Braze, we strive to create equitable growth and opportunities inside and outside the organization. Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience - regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you. We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we'd love to meet you. Please see our Candidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.

At Braze, we have found our people. We're a genuinely approachable, exceptionally kind, and intensely passionate crew. We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity - inside and outside our organization. To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success. Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture. If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can't wait to meet you. WHAT YOU'LL DO Use robust software engineering best practices to design, implement, and improve modular components in a cutting-edge product Collaborate closely with other teams (e.g., UI/UX, Product, Research, Implementation) to create scalable and dynamic Braze product components Apply your extensive knowledge of TypeScript, JavaScript and their ecosystem to build a clean, reliable, and extensible user interface for the web Influence Braze's product strategy and roadmap Support teams implementing Braze for customers to ensure their success Tech stack: Web: TypeScript, JavaScript, Vue.js (v3) and its ecosystem (VueCLI with webpack), Node.js, Strapi, PostgreSQL, HTML5, CSS3 Data Science/ML Pipeline: Python (Pandas, TF, Fast API, Great Expectations), SQL (not required for this role although some experience with Python would be helpful) We write well-tested, type-hinted, documented, modular code and use pre-commit hooks, CI/CD, and issue tracking for development WHO YOU ARE Exceptional coder: you write clean code and you care about good design and development best practices Tinkerer: you regularly explore and learn new technologies and methods Problem solver: you recognize patterns, synthesize information and come up with creative, simple, and practical solutions Entrepreneurial: you proactively identify opportunities and risks, work around obstacles, and always seek creative ways to improve processes and outcomes Structured and organized: you can structure a plan, align stakeholders, and see it through to execution Clear communicator: you are able to express yourself clearly and persuasively, both in writing and speech For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $129,600 and $232,200/year with an expected On Target Earnings (OTE) between $144,000 and $258,000/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, Braze offers full- and part- time employees a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that all Braze employees own a piece of our company. #LI-Hybrid WHAT WE OFFER Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country here . More details on benefits plans will be provided if you receive an offer of employment. From offering comprehensive benefits to fostering hybrid ways of working, we've got you covered so you can prioritize work-life harmony. Braze offers benefits such as: Competitive compensation that may include equity Retirement and Employee Stock Purchase Plans Flexible paid time off Comprehensive benefit plans covering medical, dental, vision, life, and disability Family services that include fertility benefits and equal paid parental leave Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend A curated in-office employee experience, designed to foster community, team connections, and innovation Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching Employee Resource Groups that provide supportive communities within Braze Collaborative, transparent, and fun culture recognized as a Great Place to Work ABOUT BRAZE Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging.™ Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement. From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization, Braze enables companies to turn action into interaction through autonomous, 1:1 personalized experiences. The company has repeatedly been recognized as a Leader in marketing technology by industry analysts, and was voted a G2 “Best of Marketing and Digital Advertising Software Product” in 2025. Braze was also named a 2025 Best Companies To Work For by U.S. News & World Report, a 2025 America's Greatest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology™ by Great Place To Work , among other accolades. Braze is also proudly certified as a Great Place to Work in the U.S., the UK, Australia, and Singapore. The company is headquartered in New York with offices in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, São Paulo, Singapore, Seoul, Sydney and Tokyo. BRAZE IS AN EQUAL OPPORTUNITY EMPLOYER At Braze, we strive to create equitable growth and opportunities inside and outside the organization. Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience - regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you . We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we'd love to meet you. Please see our Candidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.

At Braze, we have found our people. We're a genuinely approachable, exceptionally kind, and intensely passionate crew. We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity - inside and outside our organization. To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success. Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture. If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can't wait to meet you. What You'll Do As the AVP, Delivery, you will lead the global strategy, execution, and performance of Braze's delivery ecosystem, overseeing both the Delivery Partner Account Management and Partner Success functions. You will own strategies that help us win with our delivery partners and subsequently ensure that Braze customers experience consistently exceptional delivery outcomes, through partner-led service models at scale. You will work closely with the Delivery Partner COE, Customer Experience (CX), Sales, and cross-functional leaders to elevate CPSAT (Customer Partner Satisfaction), deepen partner capability and maturity, and drive seamless alignment across the customer lifecycle. Your role is critical to ensuring that partners are enabled, empowered, and motivated to deliver high-quality Braze services that accelerate customer value, improve retention, and support business growth. As the senior leader for Delivery, you will set the long-term vision for how Braze scales delivery with partners globally, striking the right balance between quality, efficiency and partner autonomy. Key Responsibilities Include: Win Together with Delivery Partners & advance partner capability and maturity at scale Drive reciprocal business growth by architecting co-selling motions that secure new logos for Braze while simultaneously expanding partner service opportunities and driving deeper platform adoption. Oversee the development of enablement programs, certifications, tools, and playbooks that empower partners to deliver world-class Braze services. Ensure partners have the right resources, training, and pathways to independently build profitable and self-sustaining Braze practices. Develop and execute regional Delivery Partner acquisition strategies. Partner with the Customer Experience (CX) org to define the global delivery ecosystem strategy Support defining and executing the multi-year strategy for partner-led service delivery across implementations, managed services, and advanced consulting. Establish the frameworks, standards, and operating models that drive consistent partner delivery quality and accelerate customer time-to-value. Drive excellence in customer outcomes and CPSAT performance Partner closely with the CX leadership team to ensure partner-delivered engagements meet or exceed Braze quality standards. Monitor and improve CPSAT globally, identifying systemic drivers of customer satisfaction, gaps in partner capability, and opportunities to proactively improve delivery experiences. Lead and unify Delivery Partner Account Management + Delivery Success Manage and develop leaders across both organizations, ensuring strong alignment, shared goals, and cohesive execution. Build a culture of accountability, innovation, and operational rigor that supports scalable, high-quality partner delivery. Ensure cross-functional alignment with Partner COE, CX, and Sales Work in close partnership with the Partner COE to align on ecosystem strategy, partner tiers, incentives, and performance frameworks. Collaborate deeply with Sales and CX leadership to ensure seamless transitions from pre-sales to delivery, and from delivery to long-term customer success. Drive visibility, accountability, and operational excellence Establish and track performance metrics across CPSAT, partner delivery quality, enablement maturity, partner capacity, and partner-driven outcomes. Provide executive insights to senior leadership on the health, risks, and scalability of the delivery ecosystem. Serve as the executive sponsor for priority delivery partners Develop and manage senior-level relationships with global systems integrators, consultancies, and scaled delivery partners. Align on shared objectives, service offerings, practice growth, and mechanisms for ensuring consistent customer outcomes. Champion partner-led delivery internally and externally Advocate for the value of Braze's delivery ecosystem across the company, ensuring partners are recognized as critical extensions of the customer experience and lifecycle. Represent Delivery in executive forums and influence product, go-to-market, and operational decisions that impact partner delivery. Who You Are 15+ years of experience in professional services, partner delivery, channel development, or ecosystem strategy within high-growth SaaS or enterprise technology. 7+ years of people leadership, including managing leaders who oversee global or multi-region teams. Proven success scaling large delivery partner ecosystems, improving service quality, and driving measurable improvements in customer satisfaction. Demonstrated ability to work cross-functionally with Customer Success, Sales, Partner COE, Marketing, and Product to create unified customer and partner outcomes. Deep understanding of services economics, partner incentives, enablement strategy, and delivery operating models. Strong executive presence, communication, and influencing skills; comfortable navigating C-level discussions internally and with major global partners. A strategic thinker with an operational mindset, capable of setting long-term vision while ensuring world-class execution. For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $255,000 - $270,000/year with an expected On Target Earnings (OTE) between $340,000 - $360,000/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, Braze offers full- and part- time employees a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that all Braze employees own a piece of our company. WHAT WE OFFER Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country here . More details on benefits plans will be provided if you receive an offer of employment. From offering comprehensive benefits to fostering hybrid ways of working, we've got you covered so you can prioritize work-life harmony. Braze offers benefits such as: Competitive compensation that may include equity Retirement and Employee Stock Purchase Plans Flexible paid time off Comprehensive benefit plans covering medical, dental, vision, life, and disability Family services that include fertility benefits and equal paid parental leave Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend A curated in-office employee experience, designed to foster community, team connections, and innovation Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching Employee Resource Groups that provide supportive communities within Braze Collaborative, transparent, and fun culture recognized as a Great Place to Work ABOUT BRAZE Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging.™ Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement. From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization, Braze enables companies to turn action into interaction through autonomous, 1:1 personalized experiences. The company has repeatedly been recognized as a Leader in marketing technology by industry analysts, and was voted a G2 “Best of Marketing and Digital Advertising Software Product” in 2025. Braze was also named a 2025 Best Companies To Work For by U.S. News & World Report, a 2025 America's Greatest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology™ by Great Place To Work , among other accolades. Braze is also proudly certified as a Great Place to Work in the U.S., the UK, Australia, and Singapore. The company is headquartered in New York with offices in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, São Paulo, Singapore, Seoul, Sydney and Tokyo. BRAZE IS AN EQUAL OPPORTUNITY EMPLOYER At Braze, we strive to create equitable growth and opportunities inside and outside the organization. Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience - regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you . We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we'd love to meet you. Please see our Candidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.

At Braze, we have found our people. We're a genuinely approachable, exceptionally kind, and intensely passionate crew. We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity - inside and outside our organization. To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success. Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture. If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can't wait to meet you. WHAT YOU'LL DO We're looking for a Senior Site Reliability Engineer for our Currents team, responsible for building, maintaining, and evolving Currents, our data export system at scale. The Currents system is a robust Kafka-based event pipeline handling tens of billions of messages daily that our customers leverage to analyze user behavior in near real-time. You'll be a key engineer on a highly collaborative and skilled team, responsible for bringing projects from concept to production and improving our existing high-scale systems. You will be leveraging your experience, your skills, and a strong sense of teamwork to tackle the significant engineering challenges of running a critical data streaming system. As a Senior Site Reliability Engineer, you will specifically focus on the observability, scalability, and reliability strategy aspects of every project. Specific examples of what this translates to: Solve live performance and reliability issues and prevent their recurrence Write and review code, educating engineers and building a culture of reliability Practice sustainable incident response and blameless postmortems Define and enable standards for monitoring, reliability, and performance Bridge the gap between infrastructure and platform engineering teams Support and improve services by planning for scale and reliability Guide junior engineers in SRE best practices, software engineering, and agile project leadership WHO YOU ARE Bachelor's in Computer Science, Software Engineering, or a related STEM field Five (5) years of experience in any role/occupation/position involving software engineering or site reliability engineering Experience must include: Using distributed systems to deploy and monitor live applications such as Kubernetes or Docker Swarm Working with alerting software (Sentry, Datadog, and/or PagerDuty) Utilizing programming languages (Java, Kotlin, and/or Ruby) to understand and contribute to the codebase Storing data in relational and non-relational databases such as Postgres and MongoDb Data streaming or queuing systems to build data pipelines with technologies like Kafka, Sidekiq or SQS and SNS Leveraging continuous integration tools such as Jenkins or Buildkite Collaborating with engineers through pull requests and code reviews in version control software such as GitHub or GitLab For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $129,600 and $232,200/year with an expected On Target Earnings (OTE) between $144,000 and $258,000/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, Braze offers full- and part- time employees a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that all Braze employees own a piece of our company. #LI-Hybrid WHAT WE OFFER Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country here . More details on benefits plans will be provided if you receive an offer of employment. From offering comprehensive benefits to fostering hybrid ways of working, we've got you covered so you can prioritize work-life harmony. Braze offers benefits such as: Competitive compensation that may include equity Retirement and Employee Stock Purchase Plans Flexible paid time off Comprehensive benefit plans covering medical, dental, vision, life, and disability Family services that include fertility benefits and equal paid parental leave Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend A curated in-office employee experience, designed to foster community, team connections, and innovation Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching Employee Resource Groups that provide supportive communities within Braze Collaborative, transparent, and fun culture recognized as a Great Place to Work ABOUT BRAZE Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging.™ Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement. From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization, Braze enables companies to turn action into interaction through autonomous, 1:1 personalized experiences. The company has repeatedly been recognized as a Leader in marketing technology by industry analysts, and was voted a G2 “Best of Marketing and Digital Advertising Software Product” in 2025. Braze was also named a 2025 Best Companies To Work For by U.S. News & World Report, a 2025 America's Greatest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology™ by Great Place To Work , among other accolades. Braze is also proudly certified as a Great Place to Work in the U.S., the UK, Australia, and Singapore. The company is headquartered in New York with offices in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, São Paulo, Singapore, Seoul, Sydney and Tokyo. BRAZE IS AN EQUAL OPPORTUNITY EMPLOYER At Braze, we strive to create equitable growth and opportunities inside and outside the organization. Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience - regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you . We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we'd love to meet you. Please see our Candidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.

At Braze, we have found our people. We're a genuinely approachable, exceptionally kind, and intensely passionate crew. We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity - inside and outside our organization. To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success. Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture. If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can't wait to meet you. WHAT YOU'LL DO Lead Project Lifecycle: Drive the entire project lifecycle for key initiatives within the Sales and Marketing technology ecosystem. Requirements Elicitation & Translation: Act as the primary liaison between Sales, Marketing, and other business stakeholders to elicit requirements and translate them into detailed technical specifications for internal systems. Product Ownership: Own, manage, enhance and integrate key Sales & Marketing tools, e.g. Gong, Outreach, People.ai, etc. Subject Matter Expertise: Serve as the SME for the Sales and Marketing technology stack - providing best practice guidance, drive technology roadmap, training and support to end-users to maximize system adoption and value. Application Design & Maintenance: Design, configure, and maintain critical sales and marketing applications, ensuring scalability, efficiency, and business goals alignment. Process Analysis & Optimization: Conduct in-depth analysis of sales and marketing processes and data to identify opportunities for automation, optimization, and improved data quality, utilizing state of the art AI-driven solutions. Solution Collaboration & Deployment: Collaborate with engineering teams to develop and deploy custom solutions, integrations, and reports, providing actionable insights to go-to-market teams. Test Plan Development & Execution: Develop and execute comprehensive UAT / test plans to ensure the integrity and quality of new features and integrations. Continuous Improvement: Stay current with the latest trends and best practices in Sales and Marketing technology, continuously seeking ways for AI-driven innovation and improve the existing technology stack. WHO YOU ARE 5+ years of experience as a Business Systems Analyst, with at least 2 years in a senior capacity, specifically supporting Sales and Marketing teams. Proven expertise in administering and optimizing enterprise business applications such as Salesforce Sales Cloud, Gong, Outreach, etc. Deep understanding of end to end Sales and Marketing business processes, including: inquiry-to-lead, lead-to-opportunity, quote-to-cash. Experience with owning, managing, maintaining, enhancing and integrating key Sales and Marketing technologies, e.g. Gong (must-have), Outreach (must-have), ZoomInfo, Marketo, Clari, People.ai, Fullcast, etc. Proven experience in delivering business value via AI-driven automation initiatives. Excellent communication (verbal and written), interpersonal, and presentation skills, with the ability to effectively communicate complex technical concepts to a non-technical business audience, and business concepts to a technical audience. A proactive, data-driven and results-oriented mindset, with a demonstrated ability to independently manage multiple projects and deliver on deadlines. Strong analytical and problem-solving skills, with an unwavering attention to detail. Experience with project management methodologies (e.g. Agile, Scrum). Bachelor's degree in Business, Information Technology, or a related field. Bonus Points If You Have Certifications in Business Systems Analysis (e.g. IIBA), and/or Agile Product Owner. Certifications in key Sales and Marketing technologies, e.g. Gong, Outreach. Certifications in Salesforce (e.g. Salesforce Administrator, Sales Cloud Consultant). Familiarity with data analysis, reporting, and dashboard creation in platforms like Looker or Tableau or Salesforce. For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $105,700 and $124,400/year with an expected On Target Earnings (OTE) between $124,400 and $146,400/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, Braze offers full and part- time employees a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that all Braze employees own a piece of our company. WHAT WE OFFER Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country here . More details on benefits plans will be provided if you receive an offer of employment. From offering comprehensive benefits to fostering hybrid ways of working, we've got you covered so you can prioritize work-life harmony. Braze offers benefits such as: Competitive compensation that may include equity Retirement and Employee Stock Purchase Plans Flexible paid time off Comprehensive benefit plans covering medical, dental, vision, life, and disability Family services that include fertility benefits and equal paid parental leave Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend A curated in-office employee experience, designed to foster community, team connections, and innovation Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching Employee Resource Groups that provide supportive communities within Braze Collaborative, transparent, and fun culture recognized as a Great Place to Work ABOUT BRAZE Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging.™ Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement. From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization, Braze enables companies to turn action into interaction through autonomous, 1:1 personalized experiences. The company has repeatedly been recognized as a Leader in marketing technology by industry analysts, and was voted a G2 “Best of Marketing and Digital Advertising Software Product” in 2025. Braze was also named a 2025 Best Companies To Work For by U.S. News & World Report, a 2025 America's Greatest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology™ by Great Place To Work , among other accolades. Braze is also proudly certified as a Great Place to Work in the U.S., the UK, Australia, and Singapore. The company is headquartered in New York with offices in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, São Paulo, Singapore, Seoul, Sydney and Tokyo. BRAZE IS AN EQUAL OPPORTUNITY EMPLOYER At Braze, we strive to create equitable growth and opportunities inside and outside the organization. Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience - regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you . We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we'd love to meet you. Please see our Candidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.

At Braze, we have found our people. We're a genuinely approachable, exceptionally kind, and intensely passionate crew. We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity - inside and outside our organization. To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success. Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture. If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can't wait to meet you. WHAT YOU'LL DO Braze delivers customer experiences across email, mobile, SMS, and web, with SMS being a core channel for building real-time connections between brands and consumers. As a Services Consultant, SMS Engagement, you will be the primary subject matter expert responsible for integrating global SMS compliance, regulations, and implementation requirements into the pre-sales process. Your expertise will be critical for scaling our global SMS business and ensuring our Go-to-Market teams can confidently sell and scope compliant solutions Act as the internal pre-sales expert regarding country-specific SMS regulations and acceptable use cases for our prospective customers Join pre-sales Services and Solution Consulting calls to walk customers through the SMS migration process, global compliance requirements, and technical setup. Provide assistance for complex SMS deal scoping, particularly with novel use cases or regulatory nuances. Define what is, or is not possible in various regions, and propose alternative implementation approaches when necessary. Be the subject matter expert on market requirements for SMS and guide customers and internal stakeholders through the initial setup process. Create and automate a process to effectively "greenlight" SMS opportunities, ensuring compliance and feasibility before a deal is closed. Develop and maintain documentation such as best practices, compliance guides, and playbooks to support repeatability and training as we expand into new markets. Interface with Sales, Product, and GSS leadership teams on program logistics and operational needs, including training for internal teams. Work cross-functionally to drive scalable solutions and improve existing workflows related to SMS provisioning. WHO YOU ARE You are empathetic and customer-centric. You are process-oriented and enjoy the clarity of well-documented processes and best practices. You are capable of working independently but are also energized by cross-functional collaboration. You possess great communication skills, capable of working with, influencing, and aligning multiple stakeholders. You have a strong completer-finisher attitude with excellent attention to detail and accuracy. You are comfortable speaking in front of an audience and in high-pressure sales situations You are confident in your convictions and can bring that across to your audience You are very detail-oriented and understand the legal importance of regulatory compliance WHAT YOU HAVE Strong understanding of US and International SMS regulations Extensive experience in the SMS space, ideally with a strong comfort level regarding complex SMS technical implementation details such as country-specific regulations and compliance standards Proven experience in process optimization/transformation to increase efficiency and support scalability 2-3 years of experience in an operational, consulting, or technical pre-sales role with a technical product, ideally in a SaaS, mobile, or marketing automation oriented company A Bachelor's Degree from a 4-year college or university (or similar experience-based proficiency level). A strong mindset for problem-solving Familiarity with the Braze ecosystem is a plus For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $104,900 and $135,300/year with an expected On Target Earnings (OTE) between $116,600 and $150,300/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, Braze offers full and part- time employees a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that all Braze employees own a piece of our company. WHAT WE OFFER Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country here . More details on benefits plans will be provided if you receive an offer of employment. From offering comprehensive benefits to fostering hybrid ways of working, we've got you covered so you can prioritize work-life harmony. Braze offers benefits such as: Competitive compensation that may include equity Retirement and Employee Stock Purchase Plans Flexible paid time off Comprehensive benefit plans covering medical, dental, vision, life, and disability Family services that include fertility benefits and equal paid parental leave Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend A curated in-office employee experience, designed to foster community, team connections, and innovation Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching Employee Resource Groups that provide supportive communities within Braze Collaborative, transparent, and fun culture recognized as a Great Place to Work ABOUT BRAZE Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging.™ Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement. From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization, Braze enables companies to turn action into interaction through autonomous, 1:1 personalized experiences. The company has repeatedly been recognized as a Leader in marketing technology by industry analysts, and was voted a G2 “Best of Marketing and Digital Advertising Software Product” in 2025. Braze was also named a 2025 Best Companies To Work For by U.S. News & World Report, a 2025 America's Greatest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology™ by Great Place To Work , among other accolades. Braze is also proudly certified as a Great Place to Work in the U.S., the UK, Australia, and Singapore. The company is headquartered in New York with offices in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, São Paulo, Singapore, Seoul, Sydney and Tokyo. BRAZE IS AN EQUAL OPPORTUNITY EMPLOYER At Braze, we strive to create equitable growth and opportunities inside and outside the organization. Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience - regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you . We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we'd love to meet you. Please see our Candidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.

At Braze, we have found our people. We're a genuinely approachable, exceptionally kind, and intensely passionate crew. We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity - inside and outside our organization. To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success. Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture. If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can't wait to meet you. WHAT YOU'LL DO As a Solutions Architect, you will be part of the One-Time Services team that owns the critical early integration and onboarding phase of the customer lifecycle. You will be responsible for delivering data architecture and technical implementation guidance, providing product subject-matter expertise, developing advanced use-case solutioning, and ensuring ongoing alignment with our service partners. Your focus will be on owning multiple complex integrations of Braze's product and acting as the technical conduit between Braze, our partners, and the client's product and engineering teams. You will work alongside an account team consisting of Sales, Customer Onboarding Managers, Partner Engagement Managers, Customer Success Managers, and be responsible for rapidly understanding each client's business and technical requirements and driving them to realize a fast time-to-value from their investment in Braze as efficiently as possible. You will also help clients address complex use cases and tailor Braze's product to their needs by effectively articulating and positioning the value of Braze via workshops, meetings, written communication, and documentation, while collaborating closely with our Technical, Success, Education, and Product teams as required. This is an exciting opportunity to bring your experience as a solutions architect, product and implementation expert, business analyst, technical support representative, or client success professional, along with a high level of product and technical competence, delivering high-impact engagements that drive tangible outcomes for some of Braze's most advanced customers. * Engage with customer product, engineering, and marketing teams to understand their requirements, goals for using Braze and how the platform will fit into their technical architecture * Facilitate and support product functionality inquiries and technical aspects of customer onboarding to maximize time to value and drive product completeness for customers * Communicate effectively with customers, partners and internal teams to document technical requirements, schedules, goals/metrics, customer interactions and risks/blockers to drive positive customer outcomes * Support Service Delivery Managers by providing strategic solutions to complex use cases and translating these into actionable steps for customers * Design technical implementation plans, target information architectures and scopes of work in partnership with customers and partners to suit their requirements * Support customers in achieving effective and efficient SDK and API integrations with Braze * Design and deliver technically focused workshops and enablements to empower customer product and engineering teams to use Braze independently and efficiently * Troubleshoot technical issues reported by customers during the implementation process and provide solutions * Support and design tools that will enhance the efficiency of customer integrations & onboarding WHO YOU ARE * 3-5+ years relevant experience in a related area, for example, marketing, mobile marketing, implementation, technical support, business analyst, technical account management and/or customer success professional working with customer accounts of varying sizes and complexity * You have strong product command and technical domain knowledge of two or more of the following: SaaS, Marketing, Mobile, APIs or Programming * You are an excellent written and verbal communicator with strong influencing skills and unparalleled follow up * You're known for being a team player and work well with internal and external stakeholders (technical resources, project management teams, customer executives, service partners) * You are a problem solver, with a high level of intellectual curiosity * You see opportunity and growth in learning more about what you do and how it impacts others For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $110,600 and $130,100/year with an expected On Target Earnings (OTE) between $130,100 and $153,000/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, Braze offers full- and part- time employees a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that all Braze employees own a piece of our company. WHAT WE OFFER Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country here. More details on benefits plans will be provided if you receive an offer of employment. From offering comprehensive benefits to fostering hybrid ways of working, we've got you covered so you can prioritize work-life harmony. Braze offers benefits such as: * Competitive compensation that may include equity * Retirement and Employee Stock Purchase Plans * Flexible paid time off * Comprehensive benefit plans covering medical, dental, vision, life, and disability * Family services that include fertility benefits and equal paid parental leave * Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend * A curated in-office employee experience, designed to foster community, team connections, and innovation * Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching * Employee Resource Groups that provide supportive communities within Braze * Collaborative, transparent, and fun culture recognized as a Great Place to Work ABOUT BRAZE Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging. Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence, BrazeAI allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement. From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization, Braze enables companies to turn action into interaction through autonomous, 1:1 personalized experiences. The company has repeatedly been recognized as a Leader in marketing technology by industry analysts, and was voted a G2 "Best of Marketing and Digital Advertising Software Product" in 2025. Braze was also named a 2025 Best Companies To Work For by U.S. News & World Report, a 2025 America's Greatest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology by Great Place To Work, among other accolades. Braze is also proudly certified as a Great Place to Work in the U.S., the UK, Australia, and Singapore. The company is headquartered in New York with offices in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, São Paulo, Singapore, Seoul, Sydney and Tokyo. BRAZE IS AN EQUAL OPPORTUNITY EMPLOYER At Braze, we strive to create equitable growth and opportunities inside and outside the organization. Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience - regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you. We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we'd love to meet you. Please see our Candidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.

At Braze, we have found our people. We're a genuinely approachable, exceptionally kind, and intensely passionate crew. We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity - inside and outside our organization. To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success. Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture. If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can't wait to meet you. The AI Success Manager is a critical individual contributor role on our growing AI Success team to ensure Braze customers are highly successful with the product. In this capacity, you will collaborate closely with different teams, internally and externally, to drive renewals, upsells and expansions. You'll oversee design and execution of Braze use cases, working closely with customers to identify future use cases, and own executive level relationships. You will also contribute significantly to the Braze product development process, and act as the voice of our customers. Finally, given the analytical nature of Braze's product and use cases, you will conduct analysis of results and build compelling presentations to communicate customers insights, troubleshoot issues, and showcase Braze's value proposition. What You'll Do Support the AI Success Director to build meaningful relationships across our customers' organization Work with implementation and data science teams to drive the success of AI use cases with our customers Work closely with the Braze sales team to drive renewals & upsell opportunities Develop deep understanding of customer business context and pain points to facilitate the strategic mapping of Braze value proposition Serve as strategic partners to guide our customers in maximizing business value from their use of Braze Conduct analyses (including using Excel, SQL) and provide data-driven presentations on Braze's business impact, use case insights, and guide customers through troubleshooting Synthesize and communicate stories based on customer insights Communicate customer needs to Braze's product & marketing teams to ensure a customer-centric product roadmap Who You Are Be the face of the company, working alongside our customers to help them succeed. Lead the AI transformation happening in marketing technology today - Braze is at the forefront, so you'll be in the middle of the action. Join Braze's fast-paced, supportive, and professional team. We make sure all of our team members are empowered and receive great mentorship and coaching. Entrepreneurial: you take initiative, work around obstacles, and always seek creative ways to get to the next level People person: you build trust-based relationships with external partners, and combine empathy with a willingness to have direct, challenging conversations Analytically-driven: You are able to draw insights from raw data and perform analysis that is helpful and clear to customers Technology enthusiast: you are passionate about new technologies and their potential to impact business-as-usual Structured and organized: you can structure a plan, align stakeholders, and see it through to execution Clear communicator: you are able to express yourself clearly and persuasively, both in writing and speech Prior Strategy Consulting experience preferred. Familiarity with data science or machine learning is a strong plus. 20% travel to customers are expected For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $157,400 - $185,100/year with an expected On Target Earnings (OTE) between $189,600 - $223,000/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, Braze offers full- and part- time employees a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that all Braze employees own a piece of our company. WHAT WE OFFER Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country here . More details on benefits plans will be provided if you receive an offer of employment. From offering comprehensive benefits to fostering hybrid ways of working, we've got you covered so you can prioritize work-life harmony. Braze offers benefits such as: Competitive compensation that may include equity Retirement and Employee Stock Purchase Plans Flexible paid time off Comprehensive benefit plans covering medical, dental, vision, life, and disability Family services that include fertility benefits and equal paid parental leave Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend A curated in-office employee experience, designed to foster community, team connections, and innovation Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching Employee Resource Groups that provide supportive communities within Braze Collaborative, transparent, and fun culture recognized as a Great Place to Work ABOUT BRAZE Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging.™ Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement. From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization, Braze enables companies to turn action into interaction through autonomous, 1:1 personalized experiences. The company has repeatedly been recognized as a Leader in marketing technology by industry analysts, and was voted a G2 “Best of Marketing and Digital Advertising Software Product” in 2025. Braze was also named a 2025 Best Companies To Work For by U.S. News & World Report, a 2025 America's Greatest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology™ by Great Place To Work , among other accolades. Braze is also proudly certified as a Great Place to Work in the U.S., the UK, Australia, and Singapore. The company is headquartered in New York with offices in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, São Paulo, Singapore, Seoul, Sydney and Tokyo. BRAZE IS AN EQUAL OPPORTUNITY EMPLOYER At Braze, we strive to create equitable growth and opportunities inside and outside the organization. Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience - regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you . We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we'd love to meet you. Please see our Candidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.

At Braze, we have found our people. We're a genuinely approachable, exceptionally kind, and intensely passionate crew. We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity - inside and outside our organization. To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success. Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture. If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can't wait to meet you. WHAT YOU'LL DO The Canvas Logic and Execution (CLX) team manages the full platform lifecycle of Canvas, our flagship product for marketing automation workflows. As a mission-critical, high-scale, and high-performance system, Canvas processes billions of asynchronous jobs and operates on global infrastructure spanning multiple cloud providers. We are seeking an experienced and dynamic Engineering Manager to spearhead the CLX team. This role is crucial for continually refining our platform based on user feedback and strategically expanding its capabilities to support increasingly complex and personalized real-time workflows at massive scale. As the Engineering Manager, you will establish and maintain best-in-class systems by contributing to the architecture, development, and optimization of our product. You will drive your team's success by defining efficient processes, fostering engineers' professional growth, and collaborating closely with the Product Manager and Designer to align team efforts with core product objectives. WHO YOU ARE 6+ years of relevant experience with a strong track record of success, with 2+ years managing high performing teams Experienced technical leader with proven ability to drive adoption of engineering best practices (e.g., CI/CD, testing methodologies, performance monitoring) Passionate about customer experience and product delivery Calm, patient, considerate, compassionate, supportive, and inspiring leader A self starter with great communication and strong organizational skills, able to manage competing priorities and multiple streams of work at once Experience with agile processes and tools Bonus: Professional experience building software at scale Experience with distributed systems, MongoDB, Redis, Datadog, Kubernetes, React, Ruby, Ruby on Rails For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $153,000 and $270,300/year with an expected On Target Earnings (OTE) between $180,000 and $318,000/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, Braze offers full- and part- time employees a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that all Braze employees own a piece of our company. #LI-Hybrid WHAT WE OFFER Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country here . More details on benefits plans will be provided if you receive an offer of employment. From offering comprehensive benefits to fostering hybrid ways of working, we've got you covered so you can prioritize work-life harmony. Braze offers benefits such as: Competitive compensation that may include equity Retirement and Employee Stock Purchase Plans Flexible paid time off Comprehensive benefit plans covering medical, dental, vision, life, and disability Family services that include fertility benefits and equal paid parental leave Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend A curated in-office employee experience, designed to foster community, team connections, and innovation Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching Employee Resource Groups that provide supportive communities within Braze Collaborative, transparent, and fun culture recognized as a Great Place to Work ABOUT BRAZE Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging.™ Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement. From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization, Braze enables companies to turn action into interaction through autonomous, 1:1 personalized experiences. The company has repeatedly been recognized as a Leader in marketing technology by industry analysts, and was voted a G2 “Best of Marketing and Digital Advertising Software Product” in 2025. Braze was also named a 2025 Best Companies To Work For by U.S. News & World Report, a 2025 America's Greatest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology™ by Great Place To Work , among other accolades. Braze is also proudly certified as a Great Place to Work in the U.S., the UK, Australia, and Singapore. The company is headquartered in New York with offices in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, São Paulo, Singapore, Seoul, Sydney and Tokyo. BRAZE IS AN EQUAL OPPORTUNITY EMPLOYER At Braze, we strive to create equitable growth and opportunities inside and outside the organization. Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience - regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you . We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we'd love to meet you. Please see our Candidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.

At Braze, we have found our people. We're a genuinely approachable, exceptionally kind, and intensely passionate crew. We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity - inside and outside our organization. To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success. Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture. If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can't wait to meet you. What You'll Do Define and execute ISV strategy in alignment with broader business goals at Braze, creating a clear and measurable plan for partner selection, growth, and success Establish Braze as a leader in the technology ecosystem through presence at industry events and active engagement with existing and prospective technology partners Drive commercial impact by aligning with the Commercial Partnerships team to support the ability for ISV partnerships to influence and source measurable revenue Strengthen cross-functional alignment with Product, Engineering, and CX to ensure ISV integrations enhance customer value, accelerate product adoption and support retention Lead and develop the ISV Partnerships team (currently three Partner Technical Managers), providing structure, mentorship, and accountability Oversee program scalability, introducing and managing tools and processes such as an Integration Platform as a Service (iPaaS), optimized partner listings and documentation Maintain and report on KPIs including number of new partners, time-to-integration and integration utilization/efficacy Foster innovation by staying ahead of MarTech trends and identifying opportunities to build integrations with technologies that strengthen the Braze market position Support the creation of joint marketing narratives and tri-party initiatives that highlight the Braze technology partner ecosystem and showcase customer outcomes driven by integrations Who You Are 7+ years of experience in technology partnerships or ecosystem leadership, ideally within a SaaS, MarTech, or data platform environment You bring a balance of commercial (or go-to-market) and technical experience, such as a degree in Computer Science or Engineering, or career experience in a technical role Proven experience building and scaling ISV or Technology Partner programs with measurable commercial and strategic impact A systems thinker who can connect the dots between Product, Partner, and GTM teams to drive mutual value Strong executive presence and relationship gravitas, able to engage credibly with senior stakeholders at both emerging and established technology companies Comfortable operating in ambiguity and growth environments, with a track record of introducing structure and clarity without slowing innovation For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $190,300 and $223,900/year with an expected On Target Earnings (OTE) between $237,900 and $279,900/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, Braze offers full and part- time employees a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that all Braze employees own a piece of our company. WHAT WE OFFER Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country here . More details on benefits plans will be provided if you receive an offer of employment. From offering comprehensive benefits to fostering hybrid ways of working, we've got you covered so you can prioritize work-life harmony. Braze offers benefits such as: Competitive compensation that may include equity Retirement and Employee Stock Purchase Plans Flexible paid time off Comprehensive benefit plans covering medical, dental, vision, life, and disability Family services that include fertility benefits and equal paid parental leave Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend A curated in-office employee experience, designed to foster community, team connections, and innovation Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching Employee Resource Groups that provide supportive communities within Braze Collaborative, transparent, and fun culture recognized as a Great Place to Work ABOUT BRAZE Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging.™ Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement. From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization, Braze enables companies to turn action into interaction through autonomous, 1:1 personalized experiences. The company has repeatedly been recognized as a Leader in marketing technology by industry analysts, and was voted a G2 “Best of Marketing and Digital Advertising Software Product” in 2025. Braze was also named a 2025 Best Companies To Work For by U.S. News & World Report, a 2025 America's Greatest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology™ by Great Place To Work , among other accolades. Braze is also proudly certified as a Great Place to Work in the U.S., the UK, Australia, and Singapore. The company is headquartered in New York with offices in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, São Paulo, Singapore, Seoul, Sydney and Tokyo. BRAZE IS AN EQUAL OPPORTUNITY EMPLOYER At Braze, we strive to create equitable growth and opportunities inside and outside the organization. Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience - regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you . We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we'd love to meet you. Please see our Candidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.

At Braze, we have found our people. We're a genuinely approachable, exceptionally kind, and intensely passionate crew. We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity - inside and outside our organization. To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success. Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture. If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can't wait to meet you. At Braze, we empower brands to deliver personalized customer experiences through our innovative customer engagement platform. Join us in shaping the future of customer engagement! As a Strategic Enterprise Account Executive, you will manage a select portfolio of high-value accounts and actively pursue new strategic clients. Your focus will be on building deep relationships that drive revenue growth and ensure exceptional customer satisfaction. The ideal candidate is a strategic thinker with a proven track record in enterprise sales and account management. What You'll Do: Build and nurture trusted relationships with C-suite executives at top-tier brands, understanding their organizational complexities. Identify and pursue net-new strategic accounts through targeted prospecting and outbound efforts. Develop and manage relationships with high-profile accounts while actively seeking new opportunities. Implement a consultative sales approach to identify priority business challenges and take a value based approach to solution selling. Collaborate with internal and external teams to ensure a seamless client experience. Drive account expansion within assigned accounts using market insights. Educate clients on industry trends, positioning Braze as a trusted partner. Utilize Salesforce.com, Clari and other CRM tools to manage sales pipelines and ensure accurate forecasting. What You Have: 7+ years in strategic SaaS sales, focusing on large enterprise clients, with a total of 10+ years of industry experience. Experience in complex solution selling, with a strong background in Value Selling and Business Value Assessments. Proven ability to source and prospect new accounts through effective outbound strategies. Outstanding verbal, written, and presentation skills for articulating complex concepts. Quick adaptability to new cloud applications and tools, with experience in Salesforce.com or similar CRMs. Strong networking skills, able to navigate large organizations and identify key decision-makers. Up-to-date on digital and application trends, particularly in the mobile space. Willingness to travel as needed. WHAT WE OFFER Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country here. More details on benefits plans will be provided if you receive an offer of employment. From offering comprehensive benefits to fostering hybrid ways of working, we've got you covered so you can prioritize work-life harmony. Braze offers benefits such as: Competitive compensation that may include equity Retirement and Employee Stock Purchase Plans Flexible paid time off Comprehensive benefit plans covering medical, dental, vision, life, and disability Family services that include fertility benefits and equal paid parental leave Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend A curated in-office employee experience, designed to foster community, team connections, and innovation Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching Employee Resource Groups that provide supportive communities within Braze Collaborative, transparent, and fun culture recognized as a Great Place to Work ABOUT BRAZE Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging. Braze allows any marketer to collect and take action on any amount of data from any source, so they can creatively engage with customers in real time, across channels from one platform. From cross-channel messaging and journey orchestration to Al-powered experimentation and optimization, Braze enables companies to build and maintain absolutely engaging relationships with their customers that foster growth and loyalty. Braze is proudly certified as a Great Place to Work in the U.S., the UK, Australia, and Singapore. In 2025, we were recognized as one of Built In's Best Places to Work. In 2024, we were included in U.S. News & World Report's Best Companies to Work For (Top 10%) and recognized in Great Place to Work's Fortune Best Medium Workplaces, Fortune Best Workplaces in Technology, Fortune Best Workplaces for Parents, and Fortune Best Workplaces for Women. Additionally, we were featured in Great Place to Work UK's Best Workplaces, Best Workplaces in Europe, Best Workplaces for Development, Best Workplaces for Wellbeing, Best Workplaces for Women, and Best Workplaces in Technology. You'll find many of us at headquarters in New York City or around the world in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, Singapore, São Paulo, Seoul, Sydney and Tokyo - not to mention our employees in nearly 50 remote locations. BRAZE IS AN EQUAL OPPORTUNITY EMPLOYER At Braze, we strive to create equitable growth and opportunities inside and outside the organization. Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience - regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you. We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we'd love to meet you. Please see our Candidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.

At Braze, we have found our people. We're a genuinely approachable, exceptionally kind, and intensely passionate crew. We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity - inside and outside our organization. To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success. Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture. If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can't wait to meet you. As a Senior Lead AI Solutions Consultant, you will drive new and expansion revenue by increasing understanding and adoption of the BrazeAI portfolio of tools and services. We serve as the pre-sales data scientists to scope use cases, establish credibility with enterprise data scientists, run proofs-of-concept, and lead AI Academies and other educational and advocacy programs. You will work collaboratively and build trusted relationships with technical and non-technical stakeholders, leading with curiosity and inspiring others to transform customer lifecycle marketing. The role requires some travel, at most 25% at peak times, and is based in San Francisco supporting our AMER region. WHAT YOU'LL DO Represent BrazeAI product portfolio to our top prospects Lead technical discussions on our cutting-edge data science and answering technical questions Execute demos and proof of concepts, including facilitating integration, delivering results & insights Serve as a primary instructor for our AI Academy programs, a 1-day interactive workshop to teach artificial intelligence concepts through guided exercises and discussion Serve as a thought leader, evangelizing the benefits of AI testing & reinforcement learning Maintain deep understanding of competitive and complementary technologies and vendors and how to position Braze in relation to them Collaborate cross-functionally (e.g., sales, marketing, product, engineering) to continuously improve Braze's products and externally facing materials Support other team members across functions to develop their expertise and to inform future Braze product development Strong written and verbal English language skills are essential. WHO YOU ARE Collaborative and trusted: You are experienced working directly with enterprise customers and develop strong, consultative relationships. You lead with curiosity and have deep empathy for customers. You have a demonstrated track record of persuading others. An engaging presenter: You are an enthusiastic and engaging presenter, with the ability to communicate effectively with a wide range of stakeholders An expert in machine learning: You have a solid grasp of machine learning, including a familiarity with reinforcement learning Mar-tech savvy: You understand the marketing technology ecosystem and can develop a perspective on the most effective ways to structure a customer's solution Analytically-driven: You are able to draw insights from data and perform analysis that is helpful and clear to customers Structured and organized: You can structure a plan, align stakeholders, and see it through to execution A problem solver: you are able to break a complex problem into components and collaborate with the right people to efficiently get to a solution Must be fluent in English, both written and verbal For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $113,900 and $134,000/year, with an expected On Target Earnings (OTE) between $162,700 and $191,400/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, Braze offers full and part- time employees a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that all Braze employees own a piece of our company. WHAT WE OFFER Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country here . More details on benefits plans will be provided if you receive an offer of employment. From offering comprehensive benefits to fostering hybrid ways of working, we've got you covered so you can prioritize work-life harmony. Braze offers benefits such as: Competitive compensation that may include equity Retirement and Employee Stock Purchase Plans Flexible paid time off Comprehensive benefit plans covering medical, dental, vision, life, and disability Family services that include fertility benefits and equal paid parental leave Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend A curated in-office employee experience, designed to foster community, team connections, and innovation Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching Employee Resource Groups that provide supportive communities within Braze Collaborative, transparent, and fun culture recognized as a Great Place to Work ABOUT BRAZE Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging.™ Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement. From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization, Braze enables companies to turn action into interaction through autonomous, 1:1 personalized experiences. The company has repeatedly been recognized as a Leader in marketing technology by industry analysts, and was voted a G2 “Best of Marketing and Digital Advertising Software Product” in 2025. Braze was also named a 2025 Best Companies To Work For by U.S. News & World Report, a 2025 America's Greatest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology™ by Great Place To Work , among other accolades. Braze is also proudly certified as a Great Place to Work in the U.S., the UK, Australia, and Singapore. The company is headquartered in New York with offices in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, São Paulo, Singapore, Seoul, Sydney and Tokyo. BRAZE IS AN EQUAL OPPORTUNITY EMPLOYER At Braze, we strive to create equitable growth and opportunities inside and outside the organization. Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience - regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you . We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we'd love to meet you. Please see our Candidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.

At Braze, we have found our people. We're a genuinely approachable, exceptionally kind, and intensely passionate crew. We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity - inside and outside our organization. To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success. Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture. If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can't wait to meet you. Overview Braze is a leading customer engagement platform, powering relevant and memorable experiences between brands and their customers. We are seeking a Senior Manager, GTM Business Systems, to lead our go-to-market (GTM) business systems analysts team, and define the strategic roadmap for our GTM technology stack. This is a very critical and visible leadership role for an experienced and visionary professional who can combine a deep understanding of business processes and best practices, with a mastery of technology to drive operational excellence and accelerate company growth. You will be responsible for overseeing the strategy, roadmap, development, ownership, and maintenance of all business systems supporting our Marketing, Demand Gen, Business Development, Sales, Account Management, Pricing & Packaging, Deal Desk, and Partnerships business functions. This role demands a leader who can not only manage a team of talented business systems analysts, but also serve as a strategic technology partner to executive leadership. What You'll Do Lead, mentor, grow and develop a high-performing team of Business Systems Analysts, fostering a culture of innovation, collaboration, and continuous improvement. Drive delivery excellence through iterative shipping with clear acceptance criteria, UAT protocols, and comprehensive documentation (discovery docs, BRDs, FRDs, SOPs) that enable effective system adoption. Develop, own, and execute the multi-year strategic roadmap for our GTM technology stack, ensuring it aligns with Braze's business goals and growth targets. Build and maintain strong relationships with executive stakeholders in Marketing, Demand Gen, Business Development, Sales, Account Management, Pricing & Packaging, Deal Desk, and Partnerships business functions. Understand their long term objectives, and translate into scalable and efficient technology strategy and roadmap, and communicate decisions, tradeoffs, and outcomes transparently. Collaborate closely with the GTM Ops and GTM Productivity teams to drive organizational efficiencies. Oversee the full lifecycle of major GTM systems initiatives, from initiation, vendor selection and implementation, to ongoing ownership, optimization and governance. Identify opportunities to leverage AI-driven solutions to enhance GTM processes, improve user experience, reduce manual work, and solve business pain points. Serve as the principal advisor on all GTM systems matters, guiding cross-functional projects and ensuring a cohesive and integrated technology ecosystem. Stay abreast of emerging GTM technologies and industry trends, evaluating their potential application to enhance Braze's GTM capabilities. Negotiate and manage vendor relationships for GTM technology solutions, optimizing value and service levels. Own and manage the GTM systems, and their budget and resources, making strategic decisions on technology investments and resource allocation. Build subject matter expertise within the team across all the GTM process areas. Drive Business Analysis and Architecture best practices within the team. Communicate complex technical strategies and project statuses to executive leadership, translating technical details into clear business value. Who You Are 15+ years of experience in Business Systems, with at least 5 years in a leadership or management role focused on GTM systems. Proven track record of successfully leading GTM technology strategy, and delivering large-scale technology initiatives, with a deep understanding of project management methodologies. Experience building and establishing new technical functions within existing organizations. Extensive expertise in Salesforce Sales Cloud, and Experience Cloud/ PRM, and experience with similar GTM tools, e.g. Gong, Outreach, People.ai, Clari, ZoomInfo, Fullcast, Crossbeam, DealHub, CPQ, etc. Exceptional leadership, communication, and stakeholder management skills, with the ability to influence and build consensus among diverse stakeholders at all levels of the organization. Strategic, data-driven mindset with a hands-on approach. You are capable of both defining the vision and guiding the team through technical challenges. Strong business acumen and a deep understanding of the end-to-end GTM process, including: inquiry-to-lead, lead-to-opportunity, quote-to-cash, partnerships, and customer lifecycle. Demonstrated experience in implementing AI solutions to deliver business value in a GTM context. Strong understanding of data privacy regulations (e.g., GDPR, CCPA) as they relate to GTM data. Proven ability to manage complex projects with multiple dependencies and cross-functional teams. Familiarity with agile development methodologies for system enhancements and implementations. Experience managing a departmental budget and a solid understanding of financial principles related to technology investment. Experience in driving GTM technology strategy at a high-growth SaaS company. Bachelor's degree in Business, Information Technology, or a related field; MBA is a plus. Bonus Points If You Have Certifications in core GTM platforms, e.g. Salesforce Certified Administrator, Sales Cloud Consultant, etc. Experience with integrations and API management. Familiarity with data warehousing, business intelligence (BI), and reporting tools. For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $164,700 - $183,000/year with an expected On Target Earnings (OTE) between $193,800 - $215,300/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, Braze offers full- and part- time employees a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that all Braze employees own a piece of our company. WHAT WE OFFER Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country here . More details on benefits plans will be provided if you receive an offer of employment. From offering comprehensive benefits to fostering hybrid ways of working, we've got you covered so you can prioritize work-life harmony. Braze offers benefits such as: Competitive compensation that may include equity Retirement and Employee Stock Purchase Plans Flexible paid time off Comprehensive benefit plans covering medical, dental, vision, life, and disability Family services that include fertility benefits and equal paid parental leave Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend A curated in-office employee experience, designed to foster community, team connections, and innovation Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching Employee Resource Groups that provide supportive communities within Braze Collaborative, transparent, and fun culture recognized as a Great Place to Work ABOUT BRAZE Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging.™ Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement. From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization, Braze enables companies to turn action into interaction through autonomous, 1:1 personalized experiences. The company has repeatedly been recognized as a Leader in marketing technology by industry analysts, and was voted a G2 “Best of Marketing and Digital Advertising Software Product” in 2025. Braze was also named a 2025 Best Companies To Work For by U.S. News & World Report, a 2025 America's Greatest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology™ by Great Place To Work , among other accolades. Braze is also proudly certified as a Great Place to Work in the U.S., the UK, Australia, and Singapore. The company is headquartered in New York with offices in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, São Paulo, Singapore, Seoul, Sydney and Tokyo. BRAZE IS AN EQUAL OPPORTUNITY EMPLOYER At Braze, we strive to create equitable growth and opportunities inside and outside the organization. Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience - regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you . We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we'd love to meet you. Please see our Candidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.

At Braze, we have found our people. We're a genuinely approachable, exceptionally kind, and intensely passionate crew. We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity - inside and outside our organization. To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success. Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture. If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can't wait to meet you. WHAT YOU'LL DO Braze's open and flexible customer engagement platform is designed to seamlessly integrate with the technologies our clients rely on to create impactful customer experiences. Our Product Partnerships team is essential in building a secure and efficient integration platform with a diverse range of partners across various domains. A key focus of this team is leading Braze's e-commerce initiative, particularly through our robust integration with Shopify. This integration enables the synchronization of vast amounts of data between Shopify's e-commerce platform and Braze, empowering our clients to leverage real-time insights and deliver personalized interactions that drive customer engagement and loyalty. Main responsibilities: Take ownership of large-scale projects, from expanding our e-commerce offerings to optimizing the performance and resiliency of our complex backend systems that power integrations like Shopify Be a driving force behind our most critical initiatives Shape the future of our integration platform Design and code high-impact, foundational features Contribute to the team's technical and product strategy Lead by example, mentoring other engineers and ensuring the work of the team is maximally effective WHO YOU ARE You are an experienced technical leader who epitomizes ownership and is passionate about driving both product and technology forward 6+ years of full-stack development experience, you have a strong understanding of design, data structures, and algorithms You are a self-starter with excellent communication and organizational skills, and you thrive in a collaborative team environment You have a proven track record of tackling ambiguous and complex problems and delivering high-quality solutions with minimal oversight You view your impact as more than just your code output; you are a critical contributor to design and architecture reviews, and you are passionate about mentoring your peers to elevate the entire team's performance You have professional experience in Ruby, Ruby on Rails, React, SQL, and NoSQL databases, distributed systems, API design/monitoring/best practices Professional experience building software at scale Experience with agile processes A passion for customer experience For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $154,800 and $275,400/year with an expected On Target Earnings (OTE) between $172,000 and $306,000/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, Braze offers full- and part- time employees a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that all Braze employees own a piece of our company. #LI-Hybrid WHAT WE OFFER Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country here . More details on benefits plans will be provided if you receive an offer of employment. From offering comprehensive benefits to fostering hybrid ways of working, we've got you covered so you can prioritize work-life harmony. Braze offers benefits such as: Competitive compensation that may include equity Retirement and Employee Stock Purchase Plans Flexible paid time off Comprehensive benefit plans covering medical, dental, vision, life, and disability Family services that include fertility benefits and equal paid parental leave Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend A curated in-office employee experience, designed to foster community, team connections, and innovation Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching Employee Resource Groups that provide supportive communities within Braze Collaborative, transparent, and fun culture recognized as a Great Place to Work ABOUT BRAZE Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging.™ Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement. From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization, Braze enables companies to turn action into interaction through autonomous, 1:1 personalized experiences. The company has repeatedly been recognized as a Leader in marketing technology by industry analysts, and was voted a G2 “Best of Marketing and Digital Advertising Software Product” in 2025. Braze was also named a 2025 Best Companies To Work For by U.S. News & World Report, a 2025 America's Greatest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology™ by Great Place To Work , among other accolades. Braze is also proudly certified as a Great Place to Work in the U.S., the UK, Australia, and Singapore. The company is headquartered in New York with offices in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, São Paulo, Singapore, Seoul, Sydney and Tokyo. BRAZE IS AN EQUAL OPPORTUNITY EMPLOYER At Braze, we strive to create equitable growth and opportunities inside and outside the organization. Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience - regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you . We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we'd love to meet you. Please see our Candidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.