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Break-fix technician skills for your resume and career
15 break-fix technician skills for your resume and career
1. Desktop Support
- Provided desktop support for customer base of 9,000 users at Andrews Air Force Base in a DOD environment.
- Provided desktop support for the City of Jacksonville.
2. Hand Tools
- Use of a variety of hand tools (security tools, power drill etc.)
3. PC
- Replace needed hardware in Desktop PC's, Notebook PC's, LaserJet and Color LaserJet Printers in a timely matter.
- Installed and tested new software, performed regular updates, and ensured proper performance on all PC and server stations.
4. Network Connectivity
- Ensured network connectivity and all equipment was operating efficiently.
- Provide Network connectivity Support for customers work station, laptops and printers.
5. Laptop Computers
- Performed outstanding quality work repairing laptop computers maintaining a 1.2 UPH (Units per Hour).
- Install and configure new Windows 7 image on laptop computers.
6. Network Printers
- Maintain over 150 PCs and 15 network printers.
- Configured network printers and setup IP addresses.
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- Provided onsite repair to Dell workstations, desktops, and laptops to warranty holding customers.
- Involved organising and scheduling 5 - 10 onsite visits a day covering Beds, Bucks, Herts & North London area.
8. Customer Service
Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.
- Maintain high customer service standards in the field for residential and business customers.
- Demonstrated excellent customer service, productivity, time management, teamwork and follow up, as documented in exemplary monthly evaluations.
9. Technical Support
Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.
- Perform general technical support functions, including physical installation and assembly computers, monitors and network infrastructure.
- Responded to email requests for Break/Fix, IMAC and technical support, documented, track and monitor incident.
10. Fix Support
- Preformed break-fix support, removed old computers, updated printers, and software for each user.
- Break Fix Support for remote local user with hardware issues.
11. POS
POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.
- Specialized in the distribution and maintenance of proprietary Point of Sale software, which ran on all of our POS systems.
- Upgrade and configure POS registers printers using provided CD-ROM and network drivers.
12. Computer System
- Performed virus removal on infected computer systems and updated virus removing application software.
- Performed troubleshooting of computer systems hardware and related equipment.
13. SLA
SLA refers to Service-level Agreement. It is an agreement between a customer and the service provider on the quality of service and what standards they must meet.
- Provide administrative support to ensure that all ticket SLA's are met within the required timeline.
- Prepped and configured multiple workstations/laptops for users using SCCM Responded to and closed user-submitted service tickets within approved SLA's
14. Mac
A media access control or simply MAC is a network policy that identifies or determines how the data is being transferred in two particular servers through a network cable. The purpose of a MAC protocol is to prevent network or technical issues and simplify transferring the information or data.
- Upgraded computers from Windows XP to Windows 7 & 8 as well as worked on MAC's.
- Worked independently to provide installation, configuration and maintenance of Windows and Mac OSX desktop environments for residential and business customers.
15. Routine Maintenance
- Perform routine maintenance on all users' accounts and data files.
- Initiated a routine maintenance program, and logged data using the Chevron Sharepoint site and Synergy reporting system.
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Lecturer, Carleton College
List of break-fix technician skills to add to your resume
The most important skills for a break-fix technician resume and required skills for a break-fix technician to have include:
- Desktop Support
- Hand Tools
- PC
- Network Connectivity
- Laptop Computers
- Network Printers
- Onsite
- Customer Service
- Technical Support
- Fix Support
- POS
- Computer System
- SLA
- Mac
- Routine Maintenance
- Windows XP
- OS
- VPN
- TCP/IP
- Remote Support
- Diagnosis
- RAM
- Asset Management
- System Boards
- Lenovo
- SCCM
- User Data
- Hard Drive
- Bios
- Xerox
- Fax Machines
- Compaq
- Software Installation
- Laser Printers
- Lexmark
- Software Issues
- User Accounts
- CPU
- Help Desk
- Disk
- Trouble Tickets
- Hardware Problems
- Data Migration
- Hardware Support
- Help-Desk Support
- Windows NT
- Linux
Updated January 8, 2025
