Professional jobs

Breaking Free Services, LLC "Quality Counseling and Education for a Holistic Approach", this is our promise to our clients. Our group practice has the vision to change the way mental health is viewed and how clients are treated. We believe treatment truly encompasses the mind, body, and spirit. We offer holistic modalities and education for treatment in conjunction with mental health therapy. We partner with not only psychiatry but with modalities that allow clients to take the natural, holistic route. Optimal treatment is achieved when we partner and integrate our services with other practitioners all with the same goal in mind....to change lives. That is why here at Breaking Free Services we truly believe every day is a "Beautiful Day to Change Lives". breakingfreeservices.com We are therapists that come from all different backgrounds, ages, and personalities, BUT we have these two things in common: OUR VISSION AND OUR MISSION!!! We are team oriented collaborative thinkers who love to HAVE FUN, HELP PEOPLE, and LEARN!!! We not only love what we do but we love where we get to do it at!! That is our brand promise to staff. It is a promise made and a promise kept!! We strive to create an atmosphere where thinking, learning and thriving for clinicians take place. We are serious about our work and serious about having fun. We believe that both can be present but make no mistake, we are hard workers. If you are not team-oriented or not serious about hard work and passion for helping people, but typically just see it "as a job"....then Breaking Free Services is NOT where you would want to work. However...if you ARE serious about your passion and hard work to be the best therapist....if you look at our core values and can say "that sounds like me"....then apply!!! We have an office waiting for a clinician JUST like you!!! :) Clinical Therapist Job Description The clinical therapist will provide outpatient individual and group therapy to clients of Breaking Free Services Center for Wellness, located in Tarpon Springs, FL. Clinical therapy services include the treatment of adults, adolescents, children, couples, and families. We are looking for therapists who possess our core values: flexibility, warmth, love of having fun, lifetime learner/hard worker, loyalty, professional, and team-oriented. In need of a licensed Psychologist, PhD/PsyD. 1. Being able to do evaluations 2. Able to work with couples and families. 3. Evaluations for children. We are looking to hire part-time or full-time (1099 contract position). Reports to: Owner and/or Clinical Manager. Minimal Qualification Requirements Masters' degree or higher in counseling or social work Active, unrestricted license (Ph.D., PsyD, LCSW, LMFT, LMHC) in the State of Florida (must be in possession of this license in order to be hired). A copy must be provided to Breaking Free Services. Available to hold at least 10 client sessions per week for part-time and 35 clients for full time, provided such sessions are available and referred/scheduled by Breaking Free Services. Other Qualification Preferences Prior experience in the private practice setting Have at least one niche market for counseling services (i.e., children, teens, trauma, anxiety, grief, anger management, substance use disorder etc.). Willingness to learn & grow one's breadth of practice Desire to be active in the community & make connections to build the practice Ready to not only LOVE what you do but LOVE where you get to do it at! Excited to be a part of our vision and desire to make a difference with a growing group practice. Ability to perform evaluations for existing clients within the practice and be part of a collaborative team Job Types: Contract

The Crisis Center of Tampa Bay brings help, hope and healing to people facing serious life challenges or trauma resulting from sexual assault or abuse, domestic violence, financial distress, substance abuse, medical emergency, suicidal thoughts, emotional or situational problems. The Supervisor's primary responsibility is to ensure the daily operations of the contact center. This position reports to the Program Manager of Gateway Services and in his or her absence the Director of Gateway Services. Strategic/Transformational Duties and Responsibilities * Ensure the day-to-day functioning of the contact center operations including training and supervision of Intervention Specialists * Provide leadership and coordination for staff, interns, and volunteers. * Participate in the performance quality improvement (PQI) process and use data to improve services and outcomes. Transactional/Administrative Duties and Responsibilities * Regularly observe and monitor staff, interns, and volunteers, providing support to staff working with clients in high acuity situations that require supervisory intervention. * Assist with training, supervision and evaluation of staff, interns and volunteers as required. * Conduct formal performance reviews of staff, including annual evaluation of all direct reports. Review application of information and referral skills, provide coaching where necessary, identify strengths and opportunities for improvement, and make recommendations for additional training in consultation with Training staff. * Identify and cultivate guidelines for community members about available services and programs to refine information and referral processes for human services. * Encourage development of crisis counseling, suicide lethality assessment, and suicide intervention skills, especially regarding the development of Tier 1 Intervention Specialists to other tiers. * Demonstrate availability for off hours assignments when necessary for Contact Center functioning. * Communicate on a regular basis with division staff, interns, and volunteers. * Conduct call monitoring for quality improvement and training purposes. * Complete contact center performance reports as indicated for quality improvement. Utilize a performance-based management approach and understanding of key performance indicators to make data driven evaluations for operational success. * Collaborate with program leadership to ensure efficient dissemination of all policy, procedure, and program changes, and assist with implementation of new programs. * Meet all contracted deliverables. * Maintain an average score of 80% or greater on all individual performance metrics. * Perform such other duties as may be assigned by supervisor. Required Competencies * Cooperation/Teamwork - Works toward win/win solutions. Deals with conflict collaboratively. Discusses root causes underlying the problem. Develops effective working relationships. * Engaging Communication - Relates to people in an open, honest, sincere manner. Treats people with respect. Is friendly and approachable. Listens attentively to others. Communicates ideas clearly. Communicates appropriately with leadership and coworkers. * Customer Service (Internal & External) - Recognizes and attends to important details with accuracy and efficiency. Treats customers courteously. Responds to customer requests in a timely manner. Elicits feedback from customers to monitor their satisfaction. Considers both short and long-term interests of the customer in making service decisions. Proactively identifies customer needs. Takes responsibility to resolve customer complaints. Takes business or personal risks to serve customers' long-term interests. Creates strategies to help the organization serve customers more effectively. * Adaptability - Adapts readily to changes. Works effectively under stress. Needs minimal supervision. Comfortable working in a fast-paced environment. Is reliable, dependable and results oriented. Maintains productivity and composure under pressure. Effectively prioritizes work and establishes clear goals and plans. * Problem Solving - Views problems as opportunities to create new solutions. Anticipates potential problems and analyzes alternative solutions. * Judgment - Gathers sufficient input before making decisions. Sees interrelatedness between issues. Considers alternative solutions. Makes appropriate and timely decisions. * Valuing & Fostering Diversity - Demonstrates respect for individual differences and establishing a climate where all people can be comfortable and productive through sensitivity, empathy, and acceptance of cultural, racial, mental health, and socio-economic diversity. * Self-Management - Takes responsibility for one's behavior and well-being; Works effectively under stress and adapting one's style to changing situations; Comfortable working in a fast-paced environment and needs minimal supervision; Exhibits a professional demeanor. Education and Experience * Bachelor's degree; crisis intervention training and two years of experience may be substituted for educational requirements. * Ability to type at 30 computer WPM and knowledge and ability to learn computer system required. * Valid Florida driver license and insured personal transportation also required. * Ability to communicate verbally and in written documentation. * Proven leadership skills. * Complete pre-service training requirements including: CCTB Core Counseling and FCASV Advocacy Core training within first sixty days of employment. * Complete ongoing training requirements as prescribed including: Introduction to Trauma Informed Care, Psychological First Aid within the first twelve months of employment. * Complete requirements for Certified Crisis Worker or Victim's Service Practitioner within 18 months of employment. Knowledge, Skills, and Abilities * Know and comply with the policies and procedures of the Agency. * Knowledge of state/national accreditation and certification standards of INFORM USA, AAS, DCF-SAMHSA & FCASV. * Knowledge of crisis intervention and active listening skills. * Knowledge of community resources. * Knowledge of the method of data collection. * Knowledge of basic supervisory principles and practices. * Knowledge of Window-based computer operating system and basic software programs. * Ability to evaluate the performance standards of staff in terms of Agency requirements and standards. * Ability to oversee and supervise staff and volunteers. * Ability to determine work priorities, assign work, and ensure proper completion of work assignments. * Ability to understand and respond to written and verbal communication. * Ability to prepare correspondence and administrative reports. * Ability to problem solve and make decisions. * Ability to collect and evaluate data. * Ability to work independently. * Ability to establish and maintain effective working relationships with others. * Skill in the operation of word processing and database programs on a personal computer. Physical Demands/Working Conditions Physical Requirement: Requires good hand-eye coordination, arm, and hand and finger dexterity, including ability to visual acuity to use a keyboard. Must be able to sit for long periods of time. Working Conditions: Duties are performed primarily in an office setting. On occasion will require the use of personal automobile to travel to meetings and could be exposed to changing weather. The noise level is moderate. Travel: Minimal Hours: Varied hours, must be flexible. 211 is open 365 days a year 24-hours a day. Employees are required to work holidays, evenings, and/or weekends; and during hurricanes and other times of disasters/critical incidents. This job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give a general sense of the responsibilities and expectations of this position. As the nature of business demands change so, too, may the essential functions of this position. CCTB is committed to a policy of equal employment opportunity and affirmative action for our applicants and employees. It is our policy to apply recruiting, hiring, training, promotion, compensation, and professional development practices without regard to actual or perceived race, color, religion, sex (including pregnancy), gender identity, sexual orientation, national origin, age, disability or certain classifications based on genetic information, marital status, or any other characteristic protected by federal, state, or local laws, regulations or ordinances.

The Crisis Center of Tampa Bay brings help, hope and healing to people facing serious life challenges or trauma resulting from sexual assault or abuse, domestic violence, financial distress, substance abuse, medical emergency, suicidal thoughts, emotional or situational problems. The Intervention Specialist position supports this mission by providing crisis counseling as well as comprehensive information and resources referrals via telephone, IM chat, and text message and in person. The Intervention Specialist will also perform safety and reassurance checks; and offer specialized follow-up care to persons in need of short-term care coordination as it relates to mental health, or early childhood concerns. The IS will provide advocacy and referrals for primary and secondary victims of crime, (reported or unreported) to include sexual assault, physical abuse, and domestic violence. The Intervention Specialist reports to the Contact Center Supervisor and in his/her absence the Program Manager of Gateway Services. Strategic/Transformational Duties and Responsibilities * Provides exceptional customer service as the first point of contact with the Crisis Center of Tampa Bay by linking community members with appropriate services and providing immediate crisis intervention as necessary. * Participates in the performance quality improvement (PQI) process and uses data to improve services and outcomes. Transactional/Administrative Duties and Responsibilities * Provides exceptional customer service during crisis intervention, counseling, and suicide lethality assessments. * Provides comprehensive information and resource referrals; and offers follow up for care coordination services for persons needing short-term advocacy and support, including primary and secondary victims of crime (reported or unreported.) * Demonstrates availability for off hours assignments when necessary for service area functioning. * Completes required initial and ongoing training as needed. * Demonstrates mastery on customer service on all lines, information and referral, specialty lines (veterans, first responder, mental health and substance use) and the suicide hotline. * Serves as a primary contact for handling callers in crisis and suicide-related needs * Performs other such duties as may be assigned by the supervisory team. * Completes pre-service training requirements including: CCTB Core Training within the first sixty days of employment. * Completes ongoing training requirements as prescribed including Introduction to Trauma Informed Care, Psychological First Aid within the first twelve months of employment. * Expected to meet all contracted deliverables. * Expected to maintain an average score of 80% or greater on all individual performance metrics. Required Competencies * Cooperation/Teamwork - Works toward win/win solutions. Deals with conflict collaboratively. Discusses root causes underlying the problem. Develops effective working relationships. * Engaging Communication - Relates to people in an open, honest, sincere manner. Treats people with respect. Is friendly and approachable. Listens attentively to others. Communicates ideas clearly. Communicates appropriately with leadership and coworkers. * Customer Service (Internal & External) - Recognizes and attends to important details with accuracy and efficiency. Treats customers courteously. Responds to customer requests in a timely manner. Elicits feedback from customers to monitor their satisfaction. Considers both short and long-term interests of the customer in making service decisions. Proactively identifies customer needs. Takes responsibility to resolve customer complaints. Takes business or personal risks to serve customers' long-term interests. Creates strategies to help the organization serve customers more effectively. * Adaptability - Adapts readily to changes. Works effectively under stress. Needs minimal supervision. Comfortable working in a fast-paced environment. Is reliable, dependable and results oriented. Maintains productivity and composure under pressure. Effectively prioritizes work and establishes clear goals and plans. * Problem Solving - Views problems as opportunities to create new solutions. Anticipates potential problems and analyzes alternative solutions. * Judgment - Gathers sufficient input before making decisions. Sees interrelatedness between issues. Considers alternative solutions. Makes appropriate and timely decisions. * Valuing & Fostering Diversity - Demonstrates respect for individual differences and establishing a climate where all people can be comfortable and productive through sensitivity, empathy, and acceptance of cultural, racial, mental health, and socio-economic diversity. * Self-Management - Takes responsibility for one's behavior and well-being; Works effectively under stress and adapting one's style to changing situations; Comfortable working in a fast-paced environment and needs minimal supervision; Exhibits a professional demeanor. Education and Experience * Associate degree in a human service-related field OR one year counseling or crisis intervention experience in lieu of degree. * Bilingual in Spanish preferred. * Exhibits excellent organizational skills and the ability to manage multiple tasks in a fast-paced environment. * Comfort with diverse populations and flexibility are essential. * Proficiency in oral and written communication skills. * Demonstrated leadership ability. * Knowledge of Windows based computer systems required. Physical Demands/Working Conditions Physical Requirement: Must have ability to lift and carry up to 25 lbs. Employee must be at to sit, climb or balance, hear, use hands, taste/smell, stoop, kneel, crouch, crawl, stand, walk, talk, and reach with hands and arms. The position requires good hand-eye coordination, arm, and hand and finger dexterity, including ability to visual acuity to use a keyboard. Must be able to sit for prolonged periods of time. Working Conditions: Duties are performed primarily in an office setting. Operates computer and standard office equipment such as telephone and copier/printer. Travel: Minimal Hours: Determined by assigned schedule. 211 is open 365 days a year 24-hours a day. Employees are required to work holidays, evenings, and/or weekends; and during hurricanes and other times of disasters/critical incidents This job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give a general sense of the responsibilities and expectations of this position. As the nature of business demands change so, too, may the essential functions of this position. CCTB is committed to a policy of equal employment opportunity and affirmative action for our applicants and employees. It is our policy to apply recruiting, hiring, training, promotion, compensation, and professional development practices without regard to actual or perceived race, color, religion, sex (including pregnancy), gender identity, sexual orientation, national origin, age, disability or certain classifications based on genetic information, marital status, or any other characteristic protected by federal, state, or local laws, regulations or ordinances.

CRISIS CENTER OF TAMPA BAY DESCRIPTION - Donor Database Administrator Details Job Status: Full-Time, Non-exempt Reports to: Associate Director of Development Department: Development and Marketing The Crisis Center of Tampa Bay brings help, hope, and healing to people facing serious life challenges or trauma resulting from sexual assault or abuse, domestic violence, financial distress, substance abuse, medical emergency, suicidal thoughts, or emotional or situational problems. The primary responsibility of the Donor Database Administrator is to maintain the donor database, donor gift entries, gift communications, and stewardship. The Donor Database Administrator reports to the Associate Director of Development. Strategic/Transformational Duties and Responsibilities * Delivers outstanding customer service to internal and external stakeholders while consistently serving as an ambassador for the Crisis Center in the community and across the organization. * Participates in the Performance Quality Improvement (PQI) process and utilizes data to enhance services and outcomes. Transactional/Administrative Duties and Responsibilities * Manage day-to-day gift processing activities (pledges and donor payments, gift reminders, thank you letters, tax receipts) with accuracy, responsiveness, and efficiency. * Prepare and export reports and queries from the donor database. * Efficiently leverage Excel to generate financial, analytical, and statistical reports that support Development operations, including producing on-demand reporting as needed. * Ensure donations are received, processed, acknowledged, and supported through donor payments, including updates in alignment with agency standards and best practices. * Create and maintain documentation and procedures for gift processing and reporting. * Coordinate the transmittal of funds, pledge cards, gift notices, and monthly roll-out to/from the Development office to the Finance office in a timely manner. * Manage and execute the annual Employee Giving Campaign. * Update and maintain a standard filing system for the Development department, including donor files, in an accurate and timely manner. * Assist with Development activities, including outside events. * Manage public and private tours, including registration, setup, communication, and confidently speaking about the agency's mission and services to community members and donors. * Assist the Development and Marketing department with ordering marketing materials and stationery requests. * Knowledge of and compliance with the policies and procedures of the Crisis Center. * Support the operations of the Executive, Development, and Marketing Offices, which require confidential handling of sensitive information, correspondence, and files for the Crisis Center of Tampa Bay donors and prospects. * Performs other duties that have been trained for, as assigned by the supervisor. Required Competencies * Cooperation/Teamwork - Works toward win/win solutions. Deals with conflict collaboratively. Discusses root causes underlying the problem. Develops effective working relationships. * Engaging Communication - Relates to people in an open, honest, sincere manner. Treats people with respect. Is friendly and approachable. Listens attentively to others. Communicates ideas clearly. Communicates appropriately with leadership and coworkers. * Customer Service (Internal & External) - Recognizes and attends to important details with accuracy and efficiency. Treats customers courteously. Responds to customer requests in a timely manner. Elicits feedback from customers to monitor their satisfaction. Considers both short and long-term interests of the customer in making service decisions. Proactively identifies customer needs. Takes responsibility to resolve customer complaints. Takes business or personal risks to serve customers' long-term interests. Creates strategies to help the organization serve customers more effectively. * Adaptability - Adapts readily to changes. Works effectively under stress. Needs minimal supervision. Comfortable working in a fast-paced environment. Is reliable, dependable, and results-oriented. Maintains productivity and composure under pressure. Effectively prioritizes work, establishes clear goals, and meets deadlines. * Problem Solving - Views problems as opportunities to create new solutions. Anticipates potential problems and analyzes alternative solutions. * Judgment - Gathers sufficient input before making decisions. Sees interrelatedness between issues. Considers alternative solutions. Makes appropriate and timely decisions. * Valuing & Fostering Diversity - Demonstrates respect for individual differences and establishes a climate where all people can be comfortable and productive through sensitivity, empathy, and acceptance of cultural, racial, mental health, and socio-economic diversity. * Self-Management - Takes responsibility for one's behavior and well-being; Works effectively under stress and adapts one's style to changing situations; is Comfortable working in a fast-paced environment and needs minimal supervision; Exhibits a professional demeanor. Education and Experience * High school diploma/GED, associate degree or higher preferred. * Proficient in Microsoft Office Suite and Outlook. * Experience in CRM software or donor database management preferred. * One year of development or marketing experience preferred. Knowledge, Skills, and Abilities * Proficient use of Excel formulas and pivot tables, and ability to manipulate data in Excel. Advanced knowledge of Excel is preferred. * Knowledge of the functions and operational priorities of the Development and Marketing Departments. * Knowledge of and compliance with HIPAA regulations. * Ability to analyze problems and suggest appropriate solutions. * Ability to multitask and maintain organization in a fast-paced, changing environment. * Skill in operating a personal computer. * Ability to use independent judgment. * Ability to plan, prioritize, and organize a diversified workload in a high-energy work environment. Physical Demands/Working Conditions Physical Requirement: Must have the ability to lift and carry up to 15 lbs. Employee must be able to sit, climb or balance, hear, use hands, taste/smell, stoop, kneel, crouch, crawl, stand, walk, talk, and reach with hands and arms. Ability to sit for long periods of time. Working Conditions: Duties are performed primarily in an office setting. Operates computer and standard office equipment such as telephone and copier/printer. Work is performed mainly indoors. Travel: Minimal. Hours: Monday-Friday, 8a-5p. Infrequent evenings. This job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give a general sense of the responsibilities and expectations of this position. As the nature of business demands change so, too, may the essential functions of this position. CCTB is committed to a policy of equal employment opportunity and affirmative action for our applicants and employees. It is our policy to apply recruiting, hiring, training, promotion, compensation, and professional development practices without regard to actual or perceived race, color, religion, sex (including pregnancy), gender identity, sexual orientation, national origin, age, disability or certain classifications based on genetic information, marital status, or any other characteristic protected by federal, state, or local laws, regulations or ordinances.

The Crisis Center of Tampa Bay brings help, hope, and healing to people facing serious life challenges or trauma resulting from sexual assault or abuse, domestic violence, financial distress, substance abuse, medical emergency, suicidal thoughts, and emotional or situational problems. The Emergency Medical Technician (EMT) position supports this mission by responding to all assigned calls in the most appropriate and efficient manner, providing the highest standards of patient care while providing a safe and hazard-free environment. Strategic/Transformational Duties and Responsibilities * Provides exceptional customer service and patient care as the first point of contact with the Crisis Center of Tampa Bay by safely transporting passengers with medical, physical, emotional, or developmental disabilities in a safe, courteous, and professional manner. * Participates in the performance quality improvement (PQI) process and uses data to improve services and outcomes. Transactional/Administrative Duties and Responsibilities * Provides quality patient care utilizing a thorough knowledge of protocols for all medical situations. * Assesses, treats, and transports patients with appropriate techniques, resources and equipment while maintaining the highest standard of patient care. * Assists and secures passengers as required. * Maintains radio communication with the Systems Status Controller and responds to calls in an expedited manner; follows predetermined route and/or daily manifest. * Ensures operational excellence by meeting or exceeding the following metrics: * Average on-task time for a total call from beginning to end is 60 minutes or less. * Average hospital turnaround time is 20 minutes or less. * Accurately completes the electronic Patient Care Report (ePCR), including observations and emergency medical care of the patient at the scene and in transit to the receiving medical facility for purposes of records and diagnostics; includes all insurance information for purposes of billing and reimbursement. * Communicates professionally and exhibits a positive demeanor with all individuals; strives to develop a strong working relationship with peers and those in the EMS system. * Completes required initial and ongoing training/continuing education (CEU) courses, as required, to maintain current state and county certifications and licenses; maintains a current copy of licensure, registration and/or certifications with Human Resources. * Arrives for scheduled shift on time and ready to deploy. * Conducts pre-trip vehicle inspections to ensure sound vehicle operations; maintains an orderly ambulance and ensures the vehicle and equipment are clean, stocked, organized, and response-ready. * Maintains thorough working knowledge of the ambulance and equipment, its function and use, and reports defective equipment and supplies to the Field Operations Supervisor, as required. * Maintains a neat and professional appearance at all times in accordance with Company policy and Standard Operating Procedures. * Adheres to all Company Policies and Procedures, TransCare Standard Operating Procedures and Medical and Protocol Manual; directs any questions or concerns to the Field Operations Supervisor. * Performs other such duties as may be assigned by the Field Operations Supervisor. Required Competencies * Cooperation/Teamwork - Works toward win/win solutions. Deals with conflict collaboratively. Discusses root causes underlying the problem. Develops effective working relationships. * Engaging Communication - Relates to people in an open, honest, sincere manner. Treats people with respect. Is friendly and approachable. Listens attentively to others. Communicates ideas clearly. Communicates appropriately with leadership and coworkers. * Customer Service (Internal & External) - Recognizes and attends to important details with accuracy and efficiency. Treats customers courteously. Responds to customer requests in a timely manner. Elicits feedback from customers to monitor their satisfaction. Considers both short and long-term interests of the customer in making service decisions. Proactively identifies customer needs. Takes responsibility to resolve customer complaints. Takes business or personal risks to serve customers' long-term interests. Creates strategies to help the organization serve customers more effectively. * Adaptability - Adapts readily to changes. Works effectively under stress. Needs minimal supervision. Comfortable working in a fast-paced environment. Is reliable, dependable and results oriented. Maintains productivity and composure under pressure. Effectively prioritizes work and establishes clear goals and plans. * Problem Solving - Views problems as opportunities to create new solutions. Anticipates potential problems and analyzes alternative solutions. * Judgment - Gathers sufficient input before making decisions. Sees interrelatedness between issues. Considers alternative solutions. Makes appropriate and timely decisions. * Valuing & Fostering Diversity - Demonstrates respect for individual differences and establishing a climate where all people can be comfortable and productive through sensitivity, empathy, and acceptance of cultural, racial, mental health, and socio-economic diversity. * Self-Management - Takes responsibility for one's behavior and well-being; Works effectively under stress and adapting one's style to changing situations; Comfortable working in a fast-paced environment and needs minimal supervision; Exhibits a professional demeanor. Education and Experience * High school diploma or equivalent * Must be 18 years of age * Possess current Florida EMT certification * Possess current Florida Class E driver's license with acceptable driving history * Possess current AHA CPR Certification at the BLS Provider level * Attain Hillsborough County Public Vehicle Driver License (PVDL) upon employment and maintain throughout duration of employment * Successfully complete Department of Transportation physical examination, federal criminal background screening and 10 panel drug screening upon conditional offer of employment * Successfully complete FEMA ICS 100, 200 and 700A and Baker Act Training within 14 days of employment * Successfully complete Florida Certification Board trainings: Introduction to the Baker Act, Marchman Act Basics, Minors and the Baker Act, Law Enforcement and the Baker Act, Baker Act and Law Enforcement Procedures for Law Enforcement, Suicide Prevention, Assessing Suicide Risk, Guardian Advocate and the Baker Act, and Guardian Advocate and the Marchman Act within 14 days of employment * Successfully complete Emergency Vehicle Operators (EVOC) training and test within 14 days of employment Knowledge, Skills, and Abilities * Knowledge of Florida Chapter 401 * Knowledge of HIPAA requirements as it relates to patient confidentiality * Knowledge of the Baker Act as it relates to TransCare Transportation Services * Knowledge of EMS radio system and codes * Possess superior verbal and written communication skills with the ability to effectively communicate with patients, community partners, clients, peers and management * Knowledge of crisis intervention and stress response and methods to ensure personal well-being * Ability to act effectively in emergency and stressful situations * Knowledge of body substance isolation; understands basic medical-legal principles * Ability to physically restrain violent psychiatric patients and lift a stretcher with a patient * Ability to understand and apply applicable policies and procedures * Ability to determine work priorities and ensure proper completion of work assignments * Ability to utilize problem-solving techniques * Ability to work independently * Ability to establish and maintain effective working relationships with others * Ability to wear and maintain uniform Physical Demands/Working Conditions Physical Requirements: * Unimpaired Mobility: Must be able to respond quickly to ambulance calls, must physically be able to access patients located in difficult terrain and dangerous environments and locations, must be able to climb stairs and other structures, must be able to work in close and dangerous environments, such as without limitation, damaged vehicles, and must be able to carry heavy equipment and patients. * Physical Abilities: Must be able to perform strenuous physical requirements, including without limitation, lifting, and moving of heavy equipment and patients in a variety of environmental and dangerous conditions, perform CPR and other lifesaving maneuvers, load, and unload stretchers with and without patients, and all other duties within the scope of an EMT. * Fine Motor Skills: Must be able to perform required medical skills and techniques, including, without limitation, bandaging, splinting, c-collar application, scoop/backboard application, administration of medications, and all duties within the scope of an EMT. * Vision: Must have correctable vision that permits the safe operation of emergency vehicles, the reading of gauges, fine print and figures associated with emergent medical care and treatment; and color acuity to differentiate varying colors that may be necessary in providing emergency care and treatment. * Hearing: Must be able to hear sufficiently to obtain information provided by patients, family members, bystanders, medical professionals and other emergency personnel; and adequate hearing necessary to provide emergency care and treatment in active, distracting environments. * Speech: Must be able to speak and enunciate clearly and at a level audible to others in loud conditions. Must be able to verbally communicate in stressful and distracting environments with patients, family members, medical professionals and other emergency personnel. Working Conditions: Duties are performed primarily in a driving environment. Operates company vehicles designed with seats, benches, stretchers and/or wheelchair lifts. Occasional exposure to hazardous conditions and to blood/body fluids. Employees regularly works outdoors. Travel: Travel is limited to local day travel; primary functions are completed in an ambulance, medical transport vehicle or in a medical facility. Hours: TransCare is open 365 days/year, 24 hours/day. Full-time personnel (36 scheduled hours/week) work 3, 12 hour shifts with varied start times (4:00am - 8:00am). Part-time (8-24 scheduled hours/week) work 1-2, 12 or 8 hour shifts with varied start times (4:00am - 8:00am). Employee should be available and willing to work varying shift hours as assigned to include nights, weekends and holidays. Employee may be re-called to duty in the event of a declared disaster or emergency. This job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give a general sense of the responsibilities and expectations of this position. As the nature of business demands change so, too, may the essential functions of this position. CCTB is committed to a policy of equal employment opportunity and affirmative action for our applicants and employees. It is our policy to apply recruiting, hiring, training, promotion, compensation, and professional development practices without regard to actual or perceived race, color, religion, sex (including pregnancy), gender identity, sexual orientation, national origin, age, disability or certain classifications based on genetic information, marital status, or any other characteristic protected by federal, state, or local laws, regulations or ordinances.

The Crisis Center of Tampa Bay brings help, hope and healing to people facing serious life challenges or trauma resulting from sexual assault or abuse, domestic violence, financial distress, substance abuse, medical emergency, suicidal thoughts, emotional or situational problems. The MSW Intern supports this mission by providing clinical counseling services to clients impacted by trauma, in addition to assisting with community outreach and awareness. This position reports to an on-site supervisor that is established prior to hours being completed. Strategic/Transformational Duties and Responsibilities * Deliver therapeutic services rooted in evidence-based practices including CPT and TF-CBT. * Promote trauma-informed healing through individual and group therapy. * Assist with community education and awareness initiatives to expand understanding of trauma. Transactional/Administrative Duties and Responsibilities * Provide therapy for survivors of trauma, including, but not limited to, domestic violence survivors, sexually abused juveniles and adult rape victims, adult incest survivors and their families, individually, in group sessions, and/or family sessions. * Conduct client intakes, psychosocial assessments, and case management services. * Develop treatment plans, maintain accurate clinical documentation, and diagnose using DSM criteria. * Develop curriculum and lead psychoeducational and support groups for clients. * Complete outcome measures and receive state rating certification as required by funding sources. * Participate in staff meetings, trainings (including ACT Service Training), and outreach events. * Participate in community awareness and advocacy activities. * Collaborate with other professionals including courts and child welfare when needed. * Document client cases within 24 hours of seeing the client. * Assist in the coordination of clinical services as assigned by the supervisor of client representatives. * Perform such other duties as may be assigned by the on-site supervisor. * Represent the agency on task forces and professional panels. Required Competencies * Cooperation/Teamwork- Works toward win/win solutions. Deals with conflict collaboratively. Discusses root causes underlying the problem. Develops effective working relationships. * Engaging Communication-Relates to people in an open, honest, sincere manner. Treats people with respect. Is friendly and approachable. Listens attentively to others. Communicates ideas clearly. Communicates appropriately with leadership and coworkers. * Customer Service (Internal & External)- Recognizes and attends to important details with accuracy and efficiency. Treats customers courteously. Responds to customer requests in a timely manner. Elicits feedback from customers to monitor their satisfaction. Considers both short and long-term interests of the customer in making service decisions. Proactively identifies customer needs. Takes responsibility to resolve customer complaints. Takes business or personal risks to serve customers' long-term interests. Creates strategies to help the organization serve customers more effectively * Adaptability- Adapts readily to changes. Works effectively under stress. Needs minimal supervision. Comfortable working in a fast-paced environment. Is reliable, dependable and results-oriented. Maintains productivity and composure under pressure. Effectively prioritizes work and establishes clear goals and plans. * Problem Solving-Views problems as opportunities to create new solutions. Anticipates potential problems and analyzes alternative solutions. * Judgment- Gathers sufficient input before making decisions. Sees interrelatedness between issues. Considers alternative solutions. Makes appropriate and timely decisions. * Valuing & Fostering Diversity- Demonstrating respect for individual differences and establishing a climate where all people can be comfortable and productive through sensitivity, empathy, and acceptance of cultural, racial, mental health, and socio-economic diversity. * Self-Management- Taking of responsibility for one's behavior and well-being; Working effectively under stress and adapting one's style to changing situations; Comfortable working in a fast paced environment, and needs minimal supervision; Exhibiting a professional demeanor. Education and Experience * Must be actively enrolled in a Master's in Social Work (MSW) - Other Master level interns considered. * Background check required. * Bilingual (Spanish) preferred. * Reliable transportation and valid Florida driver's license required. * Completion of 30-hour self-study within 30 days of hire. * Signed Intern Agreement required. Knowledge, Skills and Abilities * Knowledge of issues of Trauma and Trauma Informed Care. * Knowledge of community resources. * Ability to collect and evaluate data. * Ability to communicate effectively verbally and in writing. * Ability to prepare reports relating to clients. * Ability to work independently. * Ability to establish and maintain effective working relationships with others. * Ability to problem solve. * Ability to organize and prioritize work. * Ability to accurately assess and diagnose clients. * Skill in counseling others in attaining self-sufficiency. * Skill in the application of crisis intervention techniques. * Skill in operating Windows based computer operating programs. * Knowledge of and compliance with HIPAA regulations. * Have knowledge of and compliance with the policies and procedures of the Agency. Physical Demands/Working Conditions Physical Requirement: This position regularly requires the ability to sit for sustained periods of time and to effectively communicate with and assess clients, using verbal and nonverbal cues. This position also requires the ability to operate office equipment. Working Conditions: Duties are performed primarily in an office setting. On occasion will require the use of transportation to travel to meetings and could be exposed to changing weather. The noise level is quiet. Travel: Occasional between locations and within Corbett Trauma Center. Hours: Must be able to work a flexible schedule which may include mornings, afternoons and/or evenings. May require working at multiple service locations. This job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give a general sense of the responsibilities and expectations of this position. As the nature of business demands change so, too, may the essential functions of this position.

The Crisis Center of Tampa Bay brings help, hope and healing to people facing serious life challenges or trauma resulting from sexual assault or abuse, domestic violence, financial distress, substance abuse, medical emergency, suicidal thoughts, emotional or situational problems. The position of Therapist I provides ongoing counseling for individuals who have been victims of trauma and their families. This position provides services under the direct supervision of and reports to the Manager of Clinical Services and in their absence, the Director of Clinical Services. Strategic/Transformational Duties and Responsibilities * To provide help, hope and healing to victims of trauma by providing ongoing counseling. Also assists with raising awareness in the community through events. * Involves staff and other stakeholders in the performance quality improvement (PQI) process and uses data to improve services and outcomes. Transactional/Administrative Duties and Responsibilities * Provide therapy for survivors of trauma, including but not exclusively to, domestic violence survivors, sexually abused juveniles and adult rape victims, adult incest survivors and their families, individually, in group sessions, and/or family sessions. * Provide case management services for clients. * Consult with and make recommendations regarding treatment and treatment needs to Child Welfare and the courts as requested. * Conduct assessment interviews with potential clients. * Document client cases within one week of seeing the client and complete psychosocial histories, treatment plans, other documentation, and diagnosis using the DSM following protocol. * Participate in community awareness and advocacy activities. * Participate in regular clinical supervision, as required by Department of Professional Regulations. * Complete State required outcome measures; receive State Rating Certification as required by funding source. * Complete ACT Service Training as required by FCASV. * Assist in coordination of clinical services as assigned by Manager of Clinical Services. * Represent the Agency at appropriate meetings or task forces. * Assist with supervision of interns. * Assist with training programs related to trauma. * Perform such other duties as may be assigned by the Manager of Clinical Services or Director of Clinical Services. Required Competencies * Cooperation/Teamwork - Works toward win/win solutions. Deals with conflict collaboratively. Discusses root causes underlying the problem. Develops effective working relationships. * Engaging Communication - Relates to people in an open, honest, sincere manner. Treats people with respect. Is friendly and approachable. Listens attentively to others. Communicates ideas clearly. Communicates appropriately with leadership and coworkers. * Customer Service (Internal & External) - Recognizes and attends to important details with accuracy and efficiency. Treats customers courteously. Responds to customer requests in a timely manner. Elicits feedback from customers to monitor their satisfaction. Considers both short and long-term interests of the customer in making service decisions. Proactively identifies customer needs. Takes responsibility to resolve customer complaints. Takes business or personal risks to serve customers' long-term interests. Creates strategies to help the organization serve customers more effectively. * Adaptability - Adapts readily to changes. Works effectively under stress. Needs minimal supervision. Comfortable working in a fast-paced environment. Is reliable, dependable and results oriented. Maintains productivity and composure under pressure. Effectively prioritizes work and establishes clear goals and plans. * Problem Solving - Views problems as opportunities to create new solutions. Anticipates potential problems and analyzes alternative solutions. * Judgment - Gathers sufficient input before making decisions. Sees interrelatedness between issues. Considers alternative solutions. Makes appropriate and timely decisions. * Valuing & Fostering Diversity - Demonstrates respect for individual differences and establishing a climate where all people can be comfortable and productive through sensitivity, empathy, and acceptance of cultural, racial, mental health, and socio-economic diversity. * Self-Management - Takes responsibility for one's behavior and well-being; Works effectively under stress and adapting one's style to changing situations; Comfortable working in a fast-paced environment and needs minimal supervision; Exhibits a professional demeanor. Education and Experience * Master's degree in mental health or social sciences. * Minimum of one year of counseling and a registered intern with the State of Florida as a Mental Health Counselor, Marriage & Family Therapist or Clinical Social Worker. * Bilingual (Spanish and English) highly preferred to meet the diverse needs of the community. Knowledge, Skills and Abilities * Knowledge of community resources. * Knowledge of issues of Trauma and Trauma Informed Care. * Knowledge of supervisor principles and practices. * Ability to collect and evaluate data. * Ability to communicate effectively verbally and in writing. * Ability to prepare reports relating to clients. * Ability to work independently. * Ability to supervise. * Ability to establish and maintain effective working relationships with others. * Ability to problem-solves and makes decisions. * Ability to organize and prioritize work. * Ability to accurately assess and diagnose clients. * Skill in counseling others in attaining self-sufficiency. * Skill in the application of crisis intervention. * Skill in the operation of a Windows based computer operating system. * Knowledge of and compliance with HIPAA regulations. * Knowledge of and compliance with the policies and procedures of the Agency. Physical Demands/Working Conditions Physical Requirement: This position regularly requires the ability to sit for sustained periods of time and to effectively communicate and assess clients, using verbal and nonverbal cues. This position also requires the ability to operate office equipment. Working Conditions: Duties are performed primarily in an office setting. On occasion will require the use of transportation to travel to meetings and could be exposed to changing weather. The noise level is quiet. Travel: Occasional Hours: Must be able to work a flexible work schedule which may include mornings, afternoons and/or evenings. May include Saturday service hours. May require working at multiple service locations. This job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give a general sense of the responsibilities and expectations of this position. As the nature of business demands change so, too, may the essential functions of this position. CCTB is committed to a policy of equal employment opportunity and affirmative action for our applicants and employees. It is our policy to apply recruiting, hiring, training, promotion, compensation, and professional development practices without regard to actual or perceived race, color, religion, sex (including pregnancy), gender identity, sexual orientation, national origin, age, disability or certain classifications based on genetic information, marital status, or any other characteristic protected by federal, state, or local laws, regulations or ordinances. Updated May 2024

The Crisis Center of Tampa Bay brings help, hope and healing to people facing serious life challenges or trauma resulting from sexual assault or abuse, domestic violence, financial distress, substance abuse, medical emergency, suicidal thoughts, emotional or situational problems. The Promotora is responsible for providing outreach and education services/support within the scope of a given project to successfully meet defined program outcomes. Required to have the ability to provide peer support and understand the cultural aspects of the populations served in East and South Hillsborough County. This position will require strong interpersonal skills and cultural competencies with the populations that the Successful Families program serves so as to be able to build relationships and provide effective peer supporting. The Promotora reports to the Successful Families & HIPPY Program Manager, and in their absence, the Director of Success 4 Kids & Families. Strategic/Transformational Duties and Responsibilities * Responds to clients using agency, contract and program policies and procedures. * Advocates for services and resources for families * Assist and participate in research activities required for grant sourcing and proposals. * Involves staff and other stakeholders in the performance quality improvement (PQI) process and uses data to improve services and outcomes. Transactional Duties and Responsibilities * Receive and review referrals for case management programs and assess appropriateness of services. * Contact client families to offer and explain services: follow up with a home/community visit on a timely basis as required. * Participates in, coordinates, and/or attends community events as a representative of CCTB and the Successful Families Program. * Conducts outreach through community events, community-based agencies and organizations, involving and motivating Promotora(s) to participate in outreach activities as needed. * Take proactive steps to provide families with access to applicable community support services/resources. Establish a plan with the families to address client needs and provide coaching and guidance to ensure a successful outcome. * Monitor client progress: enhance or revise support plans as needed. Produce and maintain client reports in an accurate and timely manner according to CCTB standards. Submit reports for management review as needed. * Maintains documentation of program activities, and assists in tracking data related to classes, workshops, client/families and community members. * Assists Program Manager to ensure that grant goals and objectives are successfully met. * Develop a comprehensive understanding of all internal and community-based programs and services available to clients, maintain an awareness of changes in program/service offerings and requirements, and stay informed of new program and service offerings. * Manage caseloads, determine priorities based on risk and need of client/family, make decisions based on organizational procedures and sound judgement, recognize and act on reportable events, determine appropriate course of action in emergency or high-risk situations. * Performs other such duties as may be assigned by the Successful Families & HIPPY Program Manager, or Director of Success 4 Kids & Families. Required Competencies * Cooperation/Teamwork - Works toward win/win solutions. Deals with conflict collaboratively. Discusses root causes underlying the problem. Develops effective working relationships. * Engaging Communication - Relates to people in an open, honest, sincere manner. Treats people with respect. Is friendly and approachable. Listens attentively to others. Communicates ideas clearly. Communicates appropriately with leadership and coworkers. * Customer Service (Internal & External) - Recognizes and attends to important details with accuracy and efficiency. Treats customers courteously. Responds to customer requests in a timely manner. Elicits feedback from customers to monitor their satisfaction. Considers both short and long-term interests of the customer in making service decisions. Proactively identifies customer needs. Takes responsibility to resolve customer complaints. Takes business or personal risks to serve customers' long-term interests. Creates strategies to help the organization serve customers more effectively. * Adaptability - Adapts readily to changes. Works effectively under stress. Needs minimal supervision. Comfortable working in a fast-paced environment. Is reliable, dependable and results oriented. Maintains productivity and composure under pressure. Effectively prioritizes work and establishes clear goals and plans. * Problem Solving - Views problems as opportunities to create new solutions. Anticipates potential problems and analyzes alternative solutions. * Judgment - Gathers sufficient input before making decisions. Sees interrelatedness between issues. Considers alternative solutions. Makes appropriate and timely decisions. * Valuing & Fostering Diversity - Demonstrates respect for individual differences and establishing a climate where all people can be comfortable and productive through sensitivity, empathy, and acceptance of cultural, racial, mental health, and socio-economic diversity. * Self-Management - Takes responsibility for one's behavior and well-being; Works effectively under stress and adapting one's style to changing situations; Comfortable working in a fast-paced environment and needs minimal supervision; Exhibits a professional demeanor. Education and Experience * High School Graduate or GED required. * Minimum one-year outreach experience working with community-based agencies. * Previous experience in a non-profit setting preferred. Knowledge, Skills and Abilities * Bilingual English/Spanish * Strong analytical ability and proficiency with applicable technologies and software utilization. * Strong Skills in family coaching, needs assessment, and ability to help families communicate and work together more effectively. * Knowledge of community resources. * Self-starter with ability to work effectively both independently and collaboratively. * Effective communication skills (verbal & written) in both English and Spanish. * Effective presentation skills to groups of varying sizes. * Skill in operating Windows based computer operating programs. * Ability to work independently. * Ability to establish and maintain effective working relationships with others. * Ability to problem solve. * Ability to organize and prioritize work. * Knowledge of and compliance with HIPAA regulations. * Have knowledge of and compliance with the policies and procedures of the Agency. * Team player who is passionate about the agency's mission. * Committed to collaboration and partnership building. Physical Demands/Working Conditions Physical Requirement: The employee is regularly required to sit and talk and is occasionally required to stand and walk. This position regularly requires the ability to sit for sustained periods of time and to effectively communicate with and assess client needs. This position also requires the ability to operate office equipment. Working Conditions: Duties are performed in an office setting, in client homes, and other locations in the community. This position requires the use of personal transportation to travel to meetings, training, client visits, and could be exposed to changing weather. The noise level is quiet. * Able to see clients under conditions that may be considered uncomfortable or even hazardous, including but not limited to poorly maintained premises that may lack ventilation and/or air conditioning, kept untidy, dirty, cluttered. * Safely walk/maneuver in a variety of environments including, but not limited, temperature extremes (hot, humid, cold), climbing stairs, dimly lit areas, walking extended distances, etc. * Able to evaluate a situation and identify potential safety exposures and take applicable action to avoid injury or the potential injury. Travel: Daily; Local travel for client visits. Hours: M-F 8:00am - 5:00pm plus infrequent evenings and weekends for employee meetings, trainings, or events. This job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give a general sense of the responsibilities and expectations of this position. As the nature of business demands change so, too, may the essential functions of this position. CCTB is committed to a policy of equal employment opportunity and affirmative action for our applicants and employees. It is our policy to apply recruiting, hiring, training, promotion, compensation and professional development practices without regard to actual or perceived race, color, religion, sex (including pregnancy), gender identity, sexual orientation, national origin, age, disability or certain classifications based on genetic information, marital status, or any other characteristic protected by federal, state, or local laws, regulations or ordinances.

The Crisis Center of Tampa Bay brings help, hope, and healing to people facing serious life challenges or trauma resulting from sexual assault or abuse, domestic violence, financial distress, substance abuse, medical emergency, suicidal thoughts, and emotional or situational problems. The Assistant Field Operations Supervisor is, first and foremost, an Emergency Medical Technician (EMT) and supports this mission by responding to all assigned calls in the most appropriate and efficient manner, providing the highest standards of patient care while providing a safe and hazard-free environment. In addition to field duties as an EMT, the Assistant Field Operations Supervisor also serves as a mentor, role model and educator to all field personnel and provides back-up support as the on-duty supervisor, supporting the Field Operations Supervisor and management team. Strategic/Transformational Duties and Responsibilities * Provides exceptional customer service and patient care as the first point of contact with the Crisis Center of Tampa Bay by safely transporting passengers with medical, physical, emotional, or developmental disabilities in a safe, courteous, and professional manner. * Identifies opportunities and elevates recommendations to enhance performance, staff development, operational process, and efficiency, leading to empowered/engaged employees and increased profitability of TransCare. * Participates in the performance quality improvement (PQI) process and uses data to improve services and outcomes. Transactional/Administrative Duties and Responsibilities * Trains, mentors, and evaluates probationary EMTs; provides regular feedback to Field Operations Supervisor regarding training progression to ensure successful transition of competent EMTs prior to the completion of the 90-day introductory period. * Attends and assists with new hire orientation, training, and testing; evaluates and assists in developing and implementing new or revised training programs. * Serves as a mentor, role model, and educational resource for EMTs at all stages of EMT employment. * When scheduled for a supervisor shift, the Assistant Field Operations Supervisor manages field personnel during their assigned shift and serves as the primary point of contact for any questions or concerns; * Documents any issues or concerns and escalates external and internal incidents to the Field Operations Supervisor and Operations Manager. * Completes schedule coordination/changes. * Monitors Samsara (vehicle camera system) to ensure necessary coaching is done. * Monitor time and attendance for assigned shift, update points in NinthBrain and draft corrective actions as needed. * Meets operational excellence standards and ensures a high level of patient care and customer service. * Provides quality patient care utilizing thorough knowledge of protocols for all medical situations. * Assesses, treats, and transports patients with appropriate techniques, resources and equipment while maintaining the highest standard of patient care. * Maintains radio communication with the Systems Status Controller and responds to calls in an expedited manner; follows predetermined route and/or daily manifest. * Ensures operational excellence by meeting or exceeding the following metrics: * Average on-task time for a total call from beginning to end is 60 minutes or less. * Average hospital turnaround time is 20 minutes or less. * Average response time is 15 minutes or less. * Accurately completes the electronic Patient Care Report (ePCR), including observations and emergency medical care of the patient at the scene and in transit to the receiving medical facility for purposes of records and diagnostics; includes all insurance information for purposes of billing and reimbursement. * Communicates professionally and exhibits a positive demeanor with all individuals; strives to develop a strong working relationship with peers and those in the EMS system. * Completes required initial and ongoing training/continuing education (CEU) courses, as required, to maintain current state and county certifications and licenses. * Arrives for scheduled shift on time and ready to deploy. * Conducts pre-trip vehicle inspections to ensure sound vehicle operations; maintains an orderly ambulance and ensures the vehicle and equipment are clean, stocked, organized, and response ready. * Maintains thorough working knowledge of the ambulance and equipment, its function and use, and reports defective equipment and supplies to the Field Operations Supervisor, as required. * Maintains a neat and professional appearance at all times in accordance with Company policy and Standard Operating Procedures. * Adheres to all Company Policies and Procedures, TransCare Standard Operating Procedures, and Medical and Protocol Manual; directs any questions or concerns to the Field Operations Supervisor or Operations Manager. * Report observed issues or concerns related to field personnel to the Field Operations Supervisor. * Performs other such duties as may be assigned by the Field Operations Supervisor. Required Competencies * Cooperation/Teamwork - Works toward win/win solutions. Deals with conflict collaboratively. Discusses root causes underlying the problem. Develops effective working relationships. * Engaging Communication - Relates to people in an open, honest, sincere manner. Treats people with respect. Is friendly and approachable. Listens attentively to others. Communicates ideas clearly. Communicates appropriately with leadership and coworkers. * Customer Service (Internal & External) - Recognizes and attends to important details with accuracy and efficiency. Treats customers courteously. Responds to customer requests in a timely manner. Elicits feedback from customers to monitor their satisfaction. Considers both short and long-term interests of the customer in making service decisions. Proactively identifies customer needs. Takes responsibility to resolve customer complaints. Takes business or personal risks to serve customers' long-term interests. Creates strategies to help the organization serve customers more effectively. * Adaptability - Adapts readily to changes. Works effectively under stress. Needs minimal supervision. Comfortable working in a fast-paced environment. Is reliable, dependable and results oriented. Maintains productivity and composure under pressure. Effectively prioritizes work and establishes clear goals and plans. * Problem Solving - Views problems as opportunities to create new solutions. Anticipates potential problems and analyzes alternative solutions. * Judgment - Gathers sufficient input before making decisions. Sees interrelatedness between issues. Considers alternative solutions. Makes appropriate and timely decisions. * Valuing & Fostering Diversity - Demonstrates respect for individual differences and establishing a climate where all people can be comfortable and productive through sensitivity, empathy, and acceptance of cultural, racial, mental health, and socio-economic diversity. * Self-Management - Takes responsibility for one's behavior and well-being; Works effectively under stress and adapting one's style to changing situations; Comfortable working in a fast-paced environment and needs minimal supervision; Exhibits a professional demeanor. Education and Experience * Minimum of one year of service with TransCare * High school diploma or equivalent * Must be 21 years of age to meet auto insurance requirements. * Possess current Florida EMT certification. * Possess current Florida Class D driver's license with acceptable driving history. * Possess current CPR Certification. * Maintain Hillsborough County PTC license. * Successful completion and current FEMA ICS 100, 200, and 700A and Baker Act Training. * Successful completion and current Emergency Vehicle Operators (EVOC) training and test. * Successfully complete Supervisory training as required. Knowledge, Skills, and Abilities * Knowledge of Florida Chapter 401. * Knowledge of HIPPA requirements as it relates to patient confidentiality. * Knowledge of the Baker Act as it relates to TransCare Transportation Services. * Knowledge of EMS radio systems and codes. * Knowledge and compliance of Crisis Center policies and procedures, with the ability to explain through communication with staff. * Possess superior verbal and written communication skills with the ability to effectively communicate with patients, community partners, clients, peers, and management. * Knowledge of crisis intervention and stress response and methods to ensure personal well-being. * Ability to act effectively in emergency and stressful situations. * Knowledge of body substance isolation; understand basic medical-legal principles. * Ability to physically restrain violent psychiatric patients and lift a stretcher with a patient. * Ability to understand and apply applicable policies and procedures. * Ability to determine work priorities and ensure proper completion of work assignments. * Ability to remain objective and discrete and exercise common sense at all times. * Ability to utilize problem-solving techniques. * Ability to work independently. * Ability to establish and maintain effective working relationships with others. * Ability to wear and maintain uniform. Physical Demands/Working Conditions Physical Requirements: * Unimpaired Mobility: Must be able to respond quickly to ambulance calls, must physically be able to access patients located in difficult terrain and dangerous environments and locations, must be able to climb stairs and other structures, must be able to work in close and dangerous environments, such as without limitation, damaged vehicles, and structures on fire, must be able to carry heavy equipment and patients. * Physical Abilities: Must be able to perform strenuous physical requirements, including without limitation, lifting and moving of heavy equipment and patients in a variety of environmental and dangerous conditions, perform CPR and other lifesaving maneuvers. Water rescues may require the ability to swim at basic survival levels, and other exhaustive physical demands in emergent situations. * Fine Motor Skills: Must be able to perform required medical skills and techniques, including without limitation, bandaging, splinting, and establishing an IV, performing endotracheal intubation and other advanced airway techniques, manual defibrillation, pleural decompression. * Vision: Must have correctable vision that permits the safe operation of emergency vehicles, the reading of gauges, fine print and figures associated with emergent medical care and treatment; and color acuity to differentiate varying colors that may be necessary in providing emergency care and treatment. * Hearing: Must be able to hear sufficiently to obtain information provided by patients, family members, bystanders, medical professionals, and other emergency personnel; and adequate hearing necessary to provide emergency care and treatment in active, distracting environments. * Speech: Must be able to speak and enunciate clearly and at a level audible to others in loud conditions. Must be able to verbally communicate in stressful and distracting environments with patients, family members, medical professionals and other emergency personnel. Working Conditions: Duties are performed primarily in a driving environment. Operates company vehicles designed with seats, benches, stretchers and/or wheelchair lifts. Occasional exposure to hazardous conditions and to blood/body fluids. Employees regularly work outdoors. Travel: Travel is limited to local day travel; primary functions are completed in an ambulance, medical transport vehicle or in a medical facility. Hours: TransCare is open 365 days/year, 24 hours/day. Full-time personnel (36 scheduled hours/week) work 3, 12 hour shifts with varied start times (4:00am - 8:00am). Part-time (8-24 scheduled hours/week) work 1-2, 12 or 8 hour shifts with varied start times (4:00am - 8:00am). Employee should be available and willing to work varying shift hours as assigned to include nights, weekends and holidays. Employee may be re-called to duty in the event of a declared disaster or emergency. This job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give a general sense of the responsibilities and expectations of this position. As the nature of business demands change so, too, may the essential functions of this position. CCTB is committed to a policy of equal employment opportunity and affirmative action for our applicants and employees. It is our policy to apply recruiting, hiring, training, promotion, compensation, and professional development practices without regard to actual or perceived race, color, religion, sex (including pregnancy), gender identity, sexual orientation, national origin, age, disability or certain classifications based on genetic information, marital status, or any other characteristic protected by federal, state, or local laws, regulations or ordinances.

The Crisis Center of Tampa Bay brings help, hope and healing to people facing serious life challenges or trauma resulting from sexual assault or abuse, domestic violence, financial distress, substance abuse, medical emergency, suicidal thoughts, emotional or situational problems. The Primary Clinician provides full-time, therapeutic services according to the OnTrack model, conduct psychosocial functioning assessments, participate in OnTrack team meetings and provide the Prescriber with up to date progress reports on participants. The Primary Clinician reports to the Healthy Minds Program Manager, and in their absence, the Clinical Director. Strategic/Transformational Duties and Responsibilities * Responds to clients using agency, contract and program policies and procedures. * Advocates for services and resources for families * Assist and participate in research activities required for grant sourcing and proposals. * Conduct outreach to community partners to make them aware of the Healthy Minds program. * Involves staff and other stakeholders in the performance quality improvement (PQI) process and uses data to improve services and outcomes. Transactional Duties and Responsibilities * Complete required training in the OnTrack Model and implement services utilizing the Primary Clinician and Recovery Coach Manuals. * Facilitates team meetings to enlist existing supports in determining and meeting service objectives, as well as to identify additional resources and supports. The team includes the youth/young adult, and may be comprised of family members, natural supports, peer specialist, and service providers including mental health, substance abuse, school personnel, and health & wellness. * Perform initial assessment of client needs and coordinate with team members to fulfill support plan. * Provide strengths focused, client centered, individualized therapeutic services to participants and their families. * Provide psychoeducation related to substance misuse and related health impacts * Support clients in developing healthy coping skills and building social skills and supports * Link clients with external programs or services, such as health, recreational activities, child care, financial assistance, housing, employment, AA/NA groups, transportation resources, and others. * Apprises Program Manager of work load, case activity, service barriers, and procedural problems in staff and one-on-one meetings * Ensure complete confidentiality of all client business and transactions. * Develop a comprehensive understanding of all internal and community programs and services available to clients, maintain an awareness of changes in program/service offerings and requirements, and stay informed of new program and service offerings. * Comply with CFBHN's fee for service requirements. * Bring cases to closure within standard timeframes and submit client records in a timely manner. * Submit reports to referral source as required regarding the scope of services provided to the client, and the client's progress. * Enter all appropriate interactions in the electronic health record * Performs other such duties as may be assigned by the Healthy Minds Program Manager or Clinical Director Required Competencies * Cooperation/Teamwork - Works toward win/win solutions. Deals with conflict collaboratively. Discusses root causes underlying the problem. Develops effective working relationships. * Engaging Communication - Relates to people in an open, honest, sincere manner. Treats people with respect. Is friendly and approachable. Listens attentively to others. Communicates ideas clearly. Communicates appropriately with leadership and coworkers. * Customer Service (Internal & External) - Recognizes and attends to important details with accuracy and efficiency. Treats customers courteously. Responds to customer requests in a timely manner. Elicits feedback from customers to monitor their satisfaction. Considers both short and long-term interests of the customer in making service decisions. Proactively identifies customer needs. Takes responsibility to resolve customer complaints. Takes business or personal risks to serve customers' long-term interests. Creates strategies to help the organization serve customers more effectively. * Adaptability - Adapts readily to changes. Works effectively under stress. Needs minimal supervision. Comfortable working in a fast-paced environment. Is reliable, dependable and results oriented. Maintains productivity and composure under pressure. Effectively prioritizes work and establishes clear goals and plans. * Problem Solving - Views problems as opportunities to create new solutions. Anticipates potential problems and analyzes alternative solutions. * Judgment - Gathers sufficient input before making decisions. Sees interrelatedness between issues. Considers alternative solutions. Makes appropriate and timely decisions. * Valuing & Fostering Diversity - Demonstrates respect for individual differences and establishing a climate where all people can be comfortable and productive through sensitivity, empathy, and acceptance of cultural, racial, mental health, and socio-economic diversity. * Self-Management - Takes responsibility for one's behavior and well-being; Works effectively under stress and adapting one's style to changing situations; Comfortable working in a fast-paced environment and needs minimal supervision; Exhibits a professional demeanor. Education and Experience * Master's Degree in Mental Health, Social Work, Psychology or a comparable master's level program * Licensed or Licensed eligible as either a Licensed Clinical Social Worker, Licensed Mental Health Counselor or Licensed Marriage and Family Therapist. * Minimum of two years' experience in clinical position working with children and their families Knowledge, Skills and Abilities * Bi-Lingual (Spanish/English) preferred * Strong analytical ability and proficiency with applicable technologies and software utilization. * Effective presentation, written and verbal communications skills. * Knowledge of community resources. * Ability to collect and evaluate data. * Ability to prepare reports relating to clients. * Ability to work independently. * Ability to establish and maintain effective working relationships with others. * Ability to problem solve. * Ability to organize and prioritize work. * Ability to accurately assess and diagnose clients. * Skill in counseling others in attaining self-sufficiency. * Skill in operating Windows based computer operating programs. * Knowledge of and compliance with HIPAA regulations. * Have knowledge of and compliance with the policies and procedures of the Agency. * Team player who is passionate about the agency's mission. * Committed to collaboration and partnership building Physical Demands/Working Conditions Physical Requirement: The employee is regularly required to sit and talk and is occasionally required to stand and walk. This position regularly requires the ability to sit for sustained periods of time and to effectively communicate with and assess clients, using verbal and nonverbal cues. This position also requires the ability to operate office equipment. Working Conditions: Duties are performed in an office setting, in client homes, and other locations in the community. This position requires the use of personal transportation to travel to meetings, training, client visits, and could be exposed to changing weather. The noise level is quiet. Travel: Daily; Local travel for client visits. Hours: M-F 8:00am - 5:00pm plus infrequent evenings and weekends for employee meetings, trainings, or events. In addition, there are on-call hours. This job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give a general sense of the responsibilities and expectations of this position. As the nature of business demands change so, too, may the essential functions of this position. CCTB is committed to a policy of equal employment opportunity and affirmative action for our applicants and employees. It is our policy to apply recruiting, hiring, training, promotion, compensation and professional development practices without regard to actual or perceived race, color, religion, sex (including pregnancy), gender identity, sexual orientation, national origin, age, disability or certain classifications based on genetic information, marital status, or any other characteristic protected by federal, state, or local laws, regulations or ordinances.

Undergraduate level internship for students working towards a bachelor's degree in psychology or social work. This is not a paid internship and would require a BAA between Breaking Free Services and your University. In your application, please specify which university you are seeking internship with. Please also go to our website and click on practicum/internship and fill out that google form as well. Thank you. Leadership Team

The Crisis Center of Tampa Bay brings help, hope and healing to people facing serious life challenges or trauma resulting from sexual assault or abuse, domestic violence, financial distress, substance abuse, medical emergency, suicidal thoughts, emotional or situational problems. The Paramedic position supports this mission by responding to all assigned calls in the most appropriate and efficient manner, providing the highest standards of patient care, while providing a safe and hazard-free environment. Strategic/Transformational Duties and Responsibilities * Provides exceptional customer service and patient care as the first point of contact with the Crisis Center of Tampa Bay by safely transporting passengers with medical, physical, emotional, or developmental disabilities in a safe, courteous, and professional manner. * Participates in the performance quality improvement (PQI) process and uses data to improve services and outcomes. Transactional/Administrative Duties and Responsibilities * Utilizes medical equipment and procedures including, but not limited to cardiac monitor, 12 lead ECG interpretation, application and interpretation of EtCO2 devices, oxygen and suction devices, intravenous cannulation, administration of IV/IN/IM/PO/Nebulized medications, setup and monitoring of IV pumps, mechanical ventilators, application of CPR and ACLS procedures, and all other activities within the scope of a Paramedic. * Develops and utilizes triage skills to provide optimal efficiency during calls. * Lifts and moves patients utilizing all safety protocols as required to provide optimum care. * Communicates with the receiving facility to receive medical direction and to provide critical information. * Acts as team leader and takes responsibility for unit management. * Discern deviations/changes in eye/skin coloration due to the patient's condition and to the treatment given. * Provides quality patient care utilizing a thorough knowledge of protocols for all medical situations. * Assesses, treats, and transports patients with appropriate techniques, resources, and equipment while maintaining the highest standard of patient care. * Assists and secures passengers as required. * Maintains radio communication with the Systems Status Controller and responds to calls in an expedited professional manner; follows predetermined route and/or daily manifest. * Ensures operational excellence by meeting or exceeding the following metrics: * Average on-task time for a total call from beginning to end is 60 minutes or less. * Average receiving facility turnaround time is 20 minutes or less. * Accurately completes the electronic Patient Care Report (ePCR), including observations and emergency medical care of the patient during the receiving medical facility or other location for purposes of records and diagnostics; includes all insurance information for purposes of billing and reimbursement. * Communicates professionally and exhibits a positive demeanor with all individuals; strives to develop a strong working relationship with peers and those in the EMS system. * Completes required initial and ongoing training/continuing education (CEU) courses, as required, to maintain current state and county certifications and licenses; maintains a current copy of licensure, registration and/or certifications with Human Resources. * Arrives for scheduled shift on time and ready to deploy. * Conducts pre-trip vehicle inspections to ensure sound vehicle operations; maintains an orderly ambulance and ensures the vehicle and equipment are clean, stocked, organized, and response-ready. * Maintains thorough working knowledge of the ambulance and equipment, its function and use, and reports defective equipment and supplies to the Field Operations Supervisor, as required. * Maintains a neat and professional appearance at all times in accordance with Company policy and Standard Operating Procedures. * Adheres to all Company Policies and Procedures, TransCare Standard Operating Procedures and Medical and Protocol Manual; directs any questions or concerns to the Field Operations Supervisor. * Performs other duties as may be assigned by management. Required Competencies * Cooperation/Teamwork - Works toward win/win solutions. Deals with conflict collaboratively. Discusses root causes underlying the problem. Develops effective working relationships. * Engaging Communication - Relates to people in an open, honest, sincere manner. Treats people with respect. Is friendly and approachable. Listens attentively to others. Communicates ideas clearly. Communicates appropriately with leadership and coworkers. * Customer Service (Internal & External) - Recognizes and attends to important details with accuracy and efficiency. Treats customers courteously. Responds to customer requests in a timely manner. Elicits feedback from customers to monitor their satisfaction. Considers both short and long-term interests of the customer in making service decisions. Proactively identifies customer needs. Takes responsibility to resolve customer complaints. Takes business or personal risks to serve customers' long-term interests. Creates strategies to help the organization serve customers more effectively. * Adaptability - Adapts readily to changes. Works effectively under stress. Needs minimal supervision. Comfortable working in a fast-paced environment. Is reliable, dependable and results oriented. Maintains productivity and composure under pressure. Effectively prioritizes work and establishes clear goals and plans. * Problem Solving - Views problems as opportunities to create new solutions. Anticipates potential problems and analyzes alternative solutions. * Judgment - Gathers sufficient input before making decisions. Sees interrelatedness between issues. Considers alternative solutions. Makes appropriate and timely decisions. * Valuing & Fostering Diversity - Demonstrates respect for individual differences and establishing a climate where all people can be comfortable and productive through sensitivity, empathy, and acceptance of cultural, racial, mental health, and socio-economic diversity. * Self-Management - Takes responsibility for one's behavior and well-being; Works effectively under stress and adapting one's style to changing situations; Comfortable working in a fast-paced environment and needs minimal supervision; Exhibits a professional demeanor. Education and Experience * High school diploma or equivalent. * Must be 18 years of age. * Possess current Florida Paramedic certification. * Possess current Florida Class E driver's license with acceptable driving history. * Possess current AHA BLS/CPR, ACLS, and PALS certifications * Successfully complete Department of Transportation physical examination, federal criminal background screening and 10 panel drug screening upon conditional offer of employment * Successfully complete FEMA ICS 100, 200 and 700A and Baker Act Training within 14 days of employment * Successfully complete Florida Certification Board trainings: Introduction to the Baker Act, Marchman Act Basics, Minors and the Baker Act, Law Enforcement and the Baker Act, Baker Act and Law Enforcement Procedures for Law Enforcement, Suicide Prevention, Assessing Suicide Risk, Guardian Advocate and the Baker Act, and Guardian Advocate and the Marchman Act within 14 days of employment * Successfully complete Emergency Vehicle Operators (EVOC) training and test within 14 days of employment Knowledge, Skills, and Abilities * Knowledge of Florida Chapter 401. * Knowledge of HIPAA requirements as it relates to patient confidentiality. * Knowledge of the Baker Act as it relates to TransCare Transportation Services. * Knowledge of EMS radio system and operations. * Possess superior verbal and written communication skills with the ability to effectively communicate with patients, community partners, clients, peers, and management. * Knowledge of crisis intervention and stress response and methods to ensure personal well-being * Ability to act effectively in stressful situations. * Knowledge of body substance isolation; understand basic medical-legal principles. * Ability to physically restrain violent psychiatric patients and lift a stretcher with a patient. * Ability to understand and apply applicable policies and procedures. * Ability to determine work priorities and ensure proper completion of work assignments. * Ability to utilize problem-solving techniques. * Ability to work independently. * Ability to establish and maintain effective working relationships with others. * Ability to wear and maintain uniform. Physical Demands/Working Conditions Physical Requirements: * Unimpaired Mobility: Must be able to respond quickly to ambulance calls, must physically be able to access patients located in various environments and locations, must be able to climb stairs and other structures, must be able to work in extreme environments, must be able to carry heavy equipment and patients. * Physical Abilities: Must be able to perform strenuous physical requirements, including, without limitation, lifting and moving heavy equipment and patients in a variety of environmental conditions, perform CPR, and perform other lifesaving maneuvers. * Fine Motor Skills: Must be able to perform required medical skills and techniques, including without limitation, bandaging, splinting, IV cannulation, performing endotracheal intubation and other advanced airway techniques, manual defibrillation, and pleural decompression. * Vision: Must have correctable vision that permits the safe operation of emergency vehicles, the reading of gauges, fine print and figures associated with medical care and treatment. * Hearing: Must be able to hear sufficiently to obtain information provided by patients, family members, bystanders, medical professionals, and other personnel; and adequate hearing necessary to provide care and treatment in active, distracting environments. * Speech: Must be able to speak and enunciate clearly and at a level audible to others in any environment or condition. Must be able to verbally communicate in stressful and distracting environments with patients, family members, medical professionals, and other emergency personnel. Working Conditions: Duties are performed primarily in a driving environment. Operates company vehicles designed with seats, benches, and stretchers. Occasional exposure to extreme environmental conditions and possible exposure to blood and other body fluids. Employee regularly works outdoors. Travel: Travel is limited to local day travel; primary functions are completed in an ambulance, medical transport vehicle or in a medical facility. Hours: TransCare is open 365 days/year, 24 hours/day. Full-time personnel (36 scheduled hours/week) work 3, 12 hour shifts with varied start times (4:00am - 8:00am). Part-time (8-24 scheduled hours/week) work 1-2, 12 or 8 hour shifts with varied start times (4:00am - 8:00am). Employee should be available and willing to work varying shift hours as assigned to include nights, weekends and holidays. Employee may be re-called to duty in the event of a declared disaster or emergency. This job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give a general sense of the responsibilities and expectations of this position. As the nature of business demands change so, too, may the essential functions of this position. CCTB is committed to a policy of equal employment opportunity and affirmative action for our applicants and employees. It is our policy to apply recruiting, hiring, training, promotion, compensation, and professional development practices without regard to actual or perceived race, color, religion, sex (including pregnancy), gender identity, sexual orientation, national origin, age, disability or certain classifications based on genetic information, marital status, or any other characteristic protected by federal, state, or local laws, regulations or ordinances.

The Crisis Center of Tampa Bay brings help, hope and healing to people facing serious life challenges or trauma resulting from sexual assault or abuse, domestic violence, financial distress, substance abuse, medical emergency, suicidal thoughts, emotional or situational problems. The YES Therapist provides full-time, therapeutic services to Tier 2 youth and their families including, conduct psychosocial functioning assessments, participate in team meetings and provide the court with up to date progress reports on participants. The YES Therapist reports to the YES Program Manager, and in their absence, the Clinical Director. Strategic/Transformational Duties and Responsibilities * Responds to clients using agency, contract and program policies and procedures. * Advocates for services and resources for families * Assist and participate in research activities required for grant sourcing and proposals. * Involves staff and other stakeholders in the performance quality improvement (PQI) process and uses data to improve services and outcomes. Transactional Duties and Responsibilities * Complete CANS (Child and Adolescent Needs Assessment) training/certification. * Work with Family Navigator to complete initial assessment of client needs and coordinate with team members to fulfill support plan. * Provide strengths focused, client centered, individualized therapeutic services to participants and their families. * Complete safety plans and follow up on safety plans, as needed. * Provide psychoeducation related to substance misuse and related health impacts. * Support clients in developing healthy coping skills and building social skills and supports. * Apprizes Program Manager of workload, case activity, service barriers, and procedural problems in staff and one-on-one meetings * Ensure complete confidentiality of all client business and transactions. * Develop a comprehensive understanding of all internal and community programs and services available to clients, maintain an awareness of changes in program/service offerings and requirements, and stay informed of new program and service offerings. * Comply with Department of Children and Families service requirements. * Bring cases to closure within standard timeframes and submit client records in a timely manner. * Submit reports to referral source as required regarding the scope of services provided to the client, and the client's progress. * Enter all appropriate interactions in the electronic health record * Participate in the Juvenile Mental Health Court proceedings and case staffing. * Performs other such duties as may be assigned by the YES Program Manager or Clinical Director. Required Competencies * Cooperation/Teamwork - Works toward win/win solutions. Deals with conflict collaboratively. Discusses root causes underlying the problem. Develops effective working relationships. * Engaging Communication - Relates to people in an open, honest, sincere manner. Treats people with respect. Is friendly and approachable. Listens attentively to others. Communicates ideas clearly. Communicates appropriately with leadership and coworkers. * Customer Service (Internal & External) - Recognizes and attends to important details with accuracy and efficiency. Treats customers courteously. Responds to customer requests in a timely manner. Elicits feedback from customers to monitor their satisfaction. Considers both short and long-term interests of the customer in making service decisions. Proactively identifies customer needs. Takes responsibility to resolve customer complaints. Takes business or personal risks to serve customers' long-term interests. Creates strategies to help the organization serve customers more effectively. * Adaptability - Adapts readily to changes. Works effectively under stress. Needs minimal supervision. Comfortable working in a fast-paced environment. Is reliable, dependable and results oriented. Maintains productivity and composure under pressure. Effectively prioritizes work and establishes clear goals and plans. * Problem Solving - Views problems as opportunities to create new solutions. Anticipates potential problems and analyzes alternative solutions. * Judgment - Gathers sufficient input before making decisions. Sees interrelatedness between issues. Considers alternative solutions. Makes appropriate and timely decisions. * Valuing & Fostering Diversity - Demonstrates respect for individual differences and establishing a climate where all people can be comfortable and productive through sensitivity, empathy, and acceptance of cultural, racial, mental health, and socio-economic diversity. * Self-Management - Takes responsibility for one's behavior and well-being; Works effectively under stress and adapting one's style to changing situations; Comfortable working in a fast-paced environment and needs minimal supervision; Exhibits a professional demeanor. Education and Experience * Master's Degree in Mental Health, Social Work, Psychology or a comparable master's level program * Licensed or Licensed eligible as either a Licensed Clinical Social Worker, Licensed Mental Health Counselor or Licensed Marriage and Family Therapist. Knowledge, Skills and Abilities * Bi-Lingual (Spanish/English) preferred * Strong analytical ability and proficiency with applicable technologies and software utilization. * Effective presentation, written and verbal communications skills. * Knowledge of community resources. * Ability to collect and evaluate data. * Ability to prepare reports relating to clients. * Ability to work independently. * Ability to establish and maintain effective working relationships with others. * Ability to problem solve. * Ability to organize and prioritize work. * Skill in operating Windows based computer operating programs. * Knowledge of and compliance with HIPAA regulations. * Have knowledge of and compliance with the policies and procedures of the Agency. * Team player who is passionate about the agency's mission. * Committed to collaboration and partnership building Physical Demands/Working Conditions Physical Requirement: The employee is regularly required to sit and talk and is occasionally required to stand and walk. This position regularly requires the ability to sit for sustained periods of time and to effectively communicate with and assess clients, using verbal and nonverbal cues. This position also requires the ability to operate office equipment. Working Conditions: Duties are performed in an office setting, in client homes, and other locations in the community. This position requires the use of personal transportation to travel to meetings, training, client visits, and could be exposed to changing weather. The noise level is quiet. Travel: Daily; Local travel for client visits. Hours: M-F 8:00am - 5:00pm plus infrequent evenings and weekends for employee meetings, trainings, or events. This job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give a general sense of the responsibilities and expectations of this position. As the nature of business demands change so, too, may the essential functions of this position. CCTB is committed to a policy of equal employment opportunity and affirmative action for our applicants and employees. It is our policy to apply recruiting, hiring, training, promotion, compensation and professional development practices without regard to actual or perceived race, color, religion, sex (including pregnancy), gender identity, sexual orientation, national origin, age, disability or certain classifications based on genetic information, marital status, or any other characteristic protected by federal, state, or local laws, regulations or ordinances.

The Crisis Center of Tampa Bay brings help, hope and healing to people facing serious life challenges or trauma resulting from sexual assault or abuse, domestic violence, financial distress, substance abuse, medical emergency, suicidal thoughts, emotional or situational problems. The MST Therapist provides full-time, therapeutic services according to the MST model, conducts psychosocial functioning assessments, and participates in MST team meetings. The MST Therapist reports to the MST Program Manager, and in their absence, the Clinical Director. Strategic/Transformational Duties and Responsibilities * Responds to clients using agency, contract and program policies and procedures. * Advocates for services and resources for families * Conduct or participate in provider meetings to maintain positive relationships with community service providers. * Assist and participate in research activities required for grant sourcing and proposals. * Involves staff and other stakeholders in the performance quality improvement (PQI) process and uses data to improve services and outcomes. Transactional Duties and Responsibilities * Complete all MST training, supervision, consultation, and MST Therapist development activities. * Conduct MST assessment including review of referral information, identifying, and engaging key participants, identifying systemic strengths and weaknesses, and developing an analysis of the fit of problem behaviors within the ecological context. * Engage primary caregivers and other key participants in active change-oriented treatment by identifying and overcoming barriers to engagement. * Implement a problem conceptualization, treatment planning, intervention implementation, outcomes review and strategy revision procedure using the MST Analytic Process. * Provide strengths-focused, client centered, individualized therapeutic services to participants and their families that is compatible with MST principles and practices. * Provide psychoeducation related to behavioral health and related impacts on individual and family functioning. * Provide direct clinical treatment using methods compatible with MST principles and practices. * Implement interventions within or between systems in the youth's natural ecology that affect or influence the behavior of the youth (i.e., family, peer, school, and neighborhood) * Support clients and families in developing healthy coping skills and building social skills and supports. * Link clients with external programs or services, such as health, recreational activities, childcare, financial assistance, housing, employment, support groups, transportation resources, and others. * Apprizes MST Program Manager of workload, case activity, service barriers, and procedural problems in staff meetings and one-on-one meetings. * Ensure complete confidentiality of all client business and transactions. * Develop a comprehensive understanding of internal and community programs and services available to clients, maintain an awareness of changes in program/service offerings and requirements, and stay informed of new program and service offerings. * Maintain clear and concise documentation of treatment efforts that demonstrate compliance with the nine MST Principles and the MST Analytic Process. * Bring cases to closure within timeframes as described in MST principles and submit client records in a timely manner. * Submit reports to referral source as required regarding the scope of services provided to the client, and the client's progress. * Enter all appropriate interactions in the S4KF electronic health record. * Conduct outreach to community partners to make them aware of the MST program. * Performs other such duties as may be assigned by the Successful Families & HIPPY Program Manager or Director of Success 4 Kids & Families. Required Competencies * Cooperation/Teamwork - Works toward win/win solutions. Deals with conflict collaboratively. Discusses root causes underlying the problem. Develops effective working relationships. * Engaging Communication - Relates to people in an open, honest, sincere manner. Treats people with respect. Is friendly and approachable. Listens attentively to others. Communicates ideas clearly. Communicates appropriately with leadership and coworkers. * Customer Service (Internal & External) - Recognizes and attends to important details with accuracy and efficiency. Treats customers courteously. Responds to customer requests in a timely manner. Elicits feedback from customers to monitor their satisfaction. Considers both short and long-term interests of the customer in making service decisions. Proactively identifies customer needs. Takes responsibility to resolve customer complaints. Takes business or personal risks to serve customers' long-term interests. Creates strategies to help the organization serve customers more effectively. * Adaptability - Adapts readily to changes. Works effectively under stress. Needs minimal supervision. Comfortable working in a fast-paced environment. Is reliable, dependable and results oriented. Maintains productivity and composure under pressure. Effectively prioritizes work and establishes clear goals and plans. * Problem Solving - Views problems as opportunities to create new solutions. Anticipates potential problems and analyzes alternative solutions. * Judgment - Gathers sufficient input before making decisions. Sees interrelatedness between issues. Considers alternative solutions. Makes appropriate and timely decisions. * Valuing & Fostering Diversity - Demonstrates respect for individual differences and establishing a climate where all people can be comfortable and productive through sensitivity, empathy, and acceptance of cultural, racial, mental health, and socio-economic diversity. * Self-Management - Takes responsibility for one's behavior and well-being; Works effectively under stress and adapting one's style to changing situations; Comfortable working in a fast-paced environment and needs minimal supervision; Exhibits a professional demeanor. Education and Experience * Preferred Master's Degree in Mental Health, Social Work, Psychology, or a comparable master's level program * If bachelor's (only) degree, must have a minimum of 3 years experience working with families and youth services. * Preferred, Licensed or Licensed eligible as either a Licensed Clinical Social Worker, Licensed Mental Health Counselor or Licensed Marriage and Family Therapist. Knowledge, Skills and Abilities * Bilingual English/Spanish * Strong analytical ability and proficiency with applicable technologies and software utilization. * Strong Skills in family coaching, needs assessment, and ability to help families communicate and work together more effectively. * Knowledge of community resources. * Self-starter with ability to work effectively both independently and collaboratively. * Effective communication skills (verbal & written) in both English and Spanish. * Effective presentation skills to groups of varying sizes. * Skill in operating Windows based computer operating programs. * Ability to work independently. * Ability to establish and maintain effective working relationships with others. * Ability to problem solve. * Ability to organize and prioritize work. * Knowledge of and compliance with HIPAA regulations. * Have knowledge of and compliance with the policies and procedures of the Agency. * Team player who is passionate about the agency's mission. * Committed to collaboration and partnership building. Physical Demands/Working Conditions Physical Requirement: The employee is regularly required to sit and talk and is occasionally required to stand and walk. This position regularly requires the ability to sit for sustained periods of time and to effectively communicate with and assess client needs. This position also requires the ability to operate office equipment. Working Conditions: Duties are performed in an office setting, in client homes, and other locations in the community. This position requires the use of personal transportation to travel to meetings, training, client visits, and could be exposed to changing weather. The noise level is quiet. * Able to see clients under conditions that may be considered uncomfortable or even hazardous, including but not limited to poorly maintained premises that may lack ventilation and/or air conditioning, kept untidy, dirty, cluttered. * Safely walk/maneuver in a variety of environments including, but not limited, temperature extremes (hot, humid, cold), climbing stairs, dimly lit areas, walking extended distances, etc. * Able to evaluate a situation and identify potential safety exposures and take applicable action to avoid injury or the potential injury. Travel: Daily; Local travel for client visits. This job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give a general sense of the responsibilities and expectations of this position. As the nature of business demands change so, too, may the essential functions of this position. CCTB is committed to a policy of equal employment opportunity and affirmative action for our applicants and employees. It is our policy to apply recruiting, hiring, training, promotion, compensation and professional development practices without regard to actual or perceived race, color, religion, sex (including pregnancy), gender identity, sexual orientation, national origin, age, disability or certain classifications based on genetic information, marital status, or any other characteristic protected by federal, state, or local laws, regulations or ordinances.

Details Job Status: Depends on hours Reports to: Program Supervisor The Crisis Center of Tampa Bay brings help, hope and healing to people facing serious life challenges or trauma resulting from sexual assault or abuse, domestic violence, financial distress, substance abuse, medical emergency, suicidal thoughts, emotional or situational problems. The BSW Intern plays a vital role in supporting client access and service delivery through administrative and representative functions. This position supports the clinical team by managing front-end tasks and connecting clients to resources and reports to an on-site supervisor that is established prior to hours being completed. Strategic/Transformational Duties and Responsibilities * Promote compassionate client care through excellent service and attention to detail. * Contribute to organizational efficiency and trauma-informed practices in all duties. Transactional/Administrative Duties and Responsibilities * Conduct client intakes and collect necessary documentation. * Organize and maintain client records and files. * Complete follow-up discharge calls and coordinate referral services. * Support case management by ensuring accurate and timely entry of data. * Assist in preparation of client-related reports. * Participate in staff meetings, trainings (including ACT Service Training), and outreach events. * Participate in community awareness and advocacy activities. * Participate in and co-facilitate psychoeducational and support groups for clients. * Represent the agency on task forces and professional panels. * Assist in the coordination of clinical services as assigned by the supervisor of client representatives. * Perform such other duties as may be assigned by the on-site supervisor. Required Competencies * Cooperation/Teamwork- Works toward win/win solutions. Deals with conflict collaboratively. Discusses root causes underlying the problem. Develops effective working relationships. * Engaging Communication-Relates to people in an open, honest, sincere manner. Treats people with respect. Is friendly and approachable. Listens attentively to others. Communicates ideas clearly. Communicates appropriately with leadership and coworkers. * Customer Service (Internal & External)- Recognizes and attends to important details with accuracy and efficiency. Treats customers courteously. Responds to customer requests in a timely manner. Elicits feedback from customers to monitor their satisfaction. Considers both short and long-term interests of the customer in making service decisions. Proactively identifies customer needs. Takes responsibility to resolve customer complaints. Takes business or personal risks to serve customers' long-term interests. Creates strategies to help the organization serve customers more effectively * Adaptability- Adapts readily to changes. Works effectively under stress. Needs minimal supervision. Comfortable working in a fast-paced environment. Is reliable, dependable and results-oriented. Maintains productivity and composure under pressure. Effectively prioritizes work and establishes clear goals and plans. * Problem Solving-Views problems as opportunities to create new solutions. Anticipates potential problems and analyzes alternative solutions. * Judgment- Gathers sufficient input before making decisions. Sees interrelatedness between issues. Considers alternative solutions. Makes appropriate and timely decisions. * Valuing & Fostering Diversity- Demonstrating respect for individual differences and establishing a climate where all people can be comfortable and productive through sensitivity, empathy, and acceptance of cultural, racial, mental health, and socio-economic diversity. * Self-Management- Taking of responsibility for one's behavior and well-being; Working effectively under stress and adapting one's style to changing situations; Comfortable working in a fast paced environment, and needs minimal supervision; Exhibiting a professional demeanor. Education and Experience * Must be actively enrolled in a Bachelor's in Social Work (BSW) - Other Bachelor level interns considered. * Background check required. * Bilingual (Spanish) preferred. * Reliable transportation and a valid Florida driver's license required. * Completion of 30-hour self-study within 30 days of hire. * Signed Intern Agreement required. Knowledge, Skills and Abilities * Knowledge of issues of Trauma and Trauma Informed Care. * Knowledge of community resources. * Ability to collect and evaluate data. * Ability to communicate effectively verbally and in writing. * Ability to prepare reports relating to clients. * Ability to work independently. * Ability to establish and maintain effective working relationships with others. * Ability to problem solve. * Ability to organize and prioritize work. * Skill in the application of crisis intervention techniques. * Skill in operating Windows based computer operating programs. * Knowledge of and compliance with HIPAA regulations. * Have knowledge of and compliance with the policies and procedures of the Agency. Physical Demands/Working Conditions Physical Requirement: This position regularly requires the ability to sit for sustained periods of time and to effectively communicate with and assess clients, using verbal and nonverbal cues. This position also requires the ability to operate office equipment. Working Conditions: Duties are performed primarily in an office setting. On occasion will require the use of transportation to travel to meetings and could be exposed to changing weather. The noise level is quiet. Travel: Occasional between locations and within Corbett Trauma Center. Hours: Must be able to work a flexible schedule which may include mornings, afternoons and/or evenings. May require working at multiple service locations. This job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give a general sense of the responsibilities and expectations of this position. As the nature of business demands change so, too, may the essential functions of this position

CRISIS CENTER OF TAMPA BAY DESCRIPTION - Sexual Assault Victim Advocate Volunteer Details Job Status: Volunteer, Unpaid Reports to: Lead Advocate Department: Sexual Assault Services The Crisis Center of Tampa Bay brings help, hope and healing to people facing serious life challenges or trauma resulting from sexual assault or abuse, domestic violence, financial distress, substance abuse, medical emergency, suicidal thoughts, emotional or situational problems. The Sexual Assault Victim Advocate Volunteer provides crisis intervention, emotional support, and advocates for survivors of sexual assault. Victim Advocate Volunteer will provide crisis intervention, emotional support, resources and community referrals. Victim Advocate Volunteer reports to the Lead Advocate and in his/her absence the Manager of Advocacy. Strategic/Transformational Duties and Responsibilities * Provide exceptional customer service as an advocate to clients who experienced trauma from sexual assault or abuse in a safe, courteous and professional manner. * Participate in the performance quality improvement (PQI) process and uses data to improve client services and outcomes. Transactional/Administrative Duties and Responsibilities * Provide comprehensive victim services to all clients requesting advocacy. * Respond to sexual assault exams 24/7, when scheduled, within 1 hours' notice. * Commit to volunteering for four on-call shifts a month * Empower clients with developing a safety plan and provide information and referral as needed for resources * Coordinate services for survivors with law enforcement, medical staff, and other systems * Provide community outreach to increase awareness and access to services with an emphasis on minority and underserved populations. * Attend volunteer meetings on a quarterly basis and one on one supervision as needed with the Lead Advocate * Have knowledge of State of Florida Laws and Statutes and policies affecting victims' rights. * Maintain updated information for Hillsborough County resources. * Have knowledge of and comply with the policies and procedures of the Crisis Center and all partnering agencies. * Complete all training required by the Crisis Center of Tampa Bay and The Florida Council Against Sexual Violence within the designated time period. Required Competencies * Cooperation/Teamwork - Works toward win/win solutions. Deals with conflict collaboratively. Discusses root causes underlying the problem. Develops effective working relationships. * Engaging Communication - Relates to people in an open, honest, sincere manner. Treats people with respect. Is friendly and approachable. Listens attentively to others. Communicates ideas clearly. Communicates appropriately with leadership and coworkers. * Customer Service (Internal & External) - Recognizes and attends to important details with accuracy and efficiency. Treats customers courteously. Responds to customer requests in a timely manner. Elicits feedback from customers to monitor their satisfaction. Considers both short and long-term interests of the customer in making service decisions. Proactively identifies customer needs. Takes responsibility to resolve customer complaints. Takes business or personal risks to serve customers' long-term interests. Creates strategies to help the organization serve customers more effectively. * Adaptability - Adapts readily to changes. Works effectively under stress. Needs minimal supervision. Comfortable working in a fast-paced environment. Is reliable, dependable and results oriented. Maintains productivity and composure under pressure. Effectively prioritizes work and establishes clear goals and plans. * Problem Solving - Views problems as opportunities to create new solutions. Anticipates potential problems and analyzes alternative solutions. * Judgment - Gathers sufficient input before making decisions. Sees interrelatedness between issues. Considers alternative solutions. Makes appropriate and timely decisions. * Valuing & Fostering Diversity - Demonstrates respect for individual differences and establishing a climate where all people can be comfortable and productive through sensitivity, empathy, and acceptance of cultural, racial, mental health, and socio-economic diversity. * Self-Management - Takes responsibility for one's behavior and well-being; Works effectively under stress and adapting one's style to changing situations; Comfortable working in a fast-paced environment and needs minimal supervision; Exhibits a professional demeanor. Additional Requirements * Background check required * Must possess reliable transportation and a valid Florida Driver's license. * Complete 30-hour Advocacy Core Training through the Florida Council Against Sexual Violence Physical Demands/Working Conditions Physical Requirement: Employee must be at to sit, climb or balance, hear, use hands, taste/smell, stoop, kneel, crouch, crawl, stand, walk, talk, and reach with hands and arms. Working Conditions: Duties are performed primarily in an office environment. Travel: Occasional Hours: Services available 365 days a year 24-hours a day. Sexual Assault Victim Advocate Volunteers may be required to be available on-call during holidays, evenings, and/or weekends; and during hurricanes and other times of disasters/critical incidents This job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give a general sense of the responsibilities and expectations of this position. As the nature of business demands change so, too, may the essential functions of this position. CCTB is committed to a policy of equal employment opportunity and affirmative action for our applicants and employees. It is our policy to apply recruiting, hiring, training, promotion, compensation, and professional development practices without regard to actual or perceived race, color, religion, sex (including pregnancy), gender identity, sexual orientation, national origin, age, disability or certain classifications based on genetic information, marital status, or any other characteristic protected by federal, state, or local laws, regulations or ordinances. Updated May 2024

The Crisis Center of Tampa Bay brings help, hope and healing to people facing serious life challenges or trauma resulting from sexual assault or abuse, domestic violence, financial distress, substance abuse, medical emergency, suicidal thoughts, emotional or situational problems. The EMT Apprentice position supports this mission by transporting passengers with medical, physical, emotional, or developmental disabilities and responding to all assigned calls in the most appropriate and efficient manner. It provides the highest standards of patient care while providing a safe and hazard-free environment. The EMT Apprentice reports to the Training and Quality Assurance Manager and, in his/her absence, the Field Operations Supervisor/Operations Manager. Strategic/Transformational Duties and Responsibilities * Provides exceptional customer service as the first point of contact with the Crisis Center of Tampa Bay by safely transporting passengers with medical, physical, emotional, or developmental disabilities in a safe, courteous and professional manner. * Participates in the performance quality improvement (PQI) process and uses data to improve services and outcomes. In addition to the above, after successful completion of Emergency Medical Responder training and additional training rides: * Provides assistance to higher-level personnel by performing basic first aid life support and interventions using minimal equipment on scene of emergencies and interfacility transports. * Provides exceptional customer service and patient care as the first point of contact with the Crisis Center of Tampa Bay by safely transporting passengers with medical, physical, emotional, or developmental disabilities to the most appropriate facility in a safe, courteous, and professional manner. * Participates in the performance quality improvement (PQI) process and uses data to improve services and outcomes. Transactional/Administrative Duties and Responsibilities * Follow predetermined route and/or daily manifest in Hillsborough and/or Pasco counties. * Conduct pre-trip vehicle inspections to ensure sound vehicle operations. * Ensure the patient is properly secured during transport. * Safely transport individuals in a company vehicle to a designated facility, including physical and emotional well-being. * Complete and maintain proper patient and transportation documentation. * Maintain radio communications with the dispatcher. * Completes required initial and ongoing training as needed. * Performs other such duties as may be assigned by the supervisory team. In addition to the above, after successful completion of Emergency Medical Responder training and additional training rides: * Provides quality patient care utilizing a thorough knowledge of EMR protocols for all emergency and non-emergency situations. Maintain thorough knowledge of appropriate techniques, resources, and equipment to properly assess, treat, and transport patients while always maintaining the highest standard of patient care. * Assists in moving, transferring, and securing all passengers in the transport vehicle as required per protocol. * Maintains radio communication with the Systems Status Controller and responds to calls in an expedited manner, including minimizing enroute times by reducing delays and following the predetermined/quickest route with consideration to foreseeable delays (i.e., traffic and weather). * Meet or exceed measurable metrics that ensure operational excellence, including average on-task and hospital turnaround times. * Accurately completes all required documentation with appropriate information in a timely manner for patient medical records, diagnostics, and billing and reimbursement purposes. * Communicates professionally and exhibits a positive demeanor with all individuals; strives to develop a strong working relationship with peers and those in the EMS system. * Completes required initial and ongoing training/continuing education (CEU) courses to maintain current state and county certifications and licenses; maintains a current copy of licensure, registration and/or certifications with Human Resources. * Arrives for scheduled shift on time and ready to deploy. * Conducts pre-trip vehicle inspections to ensure sound vehicle operations; maintains an orderly ambulance and ensures the vehicle and equipment are clean, stocked, organized, and response ready. * Maintains thorough working knowledge of the ambulance and equipment, its function and use, and reports defective equipment and supplies to the Field Operations Supervisor, as required. * Provides Baker Act and Marchman Act transports independently based on operational demand, as assigned. * Maintains a neat and professional appearance in accordance with Company Policies and Standard Operating Procedures. * Adheres to all Company Policies and Procedures, TransCare Standard Operating Procedures, and Medical and Trauma Protocols; directs any questions or concerns to the Field Operations Supervisor. * Performs other duties as may be assigned by the Field Operations Supervisor. Required Competencies * Cooperation/Teamwork - Works toward win/win solutions. Deals with conflict collaboratively. Discusses root causes underlying the problem. Develops effective working relationships. * Engaging Communication - Relates to people in an open, honest, sincere manner. Treats people with respect. Is friendly and approachable. Listens attentively to others. Communicates ideas clearly. Communicates appropriately with leadership and coworkers. * Customer Service (Internal & External) - Recognizes and attends to important details with accuracy and efficiency. Treats customers courteously. Responds to customer requests in a timely manner. Elicits feedback from customers to monitor their satisfaction. Considers both short and long-term interests of the customer in making service decisions. Proactively identifies customer needs. Takes responsibility to resolve customer complaints. Takes business or personal risks to serve customers' long-term interests. Creates strategies to help the organization serve customers more effectively. * Adaptability - Adapts readily to changes. Works effectively under stress. Needs minimal supervision. Comfortable working in a fast-paced environment. Is reliable, dependable and results oriented. Maintains productivity and composure under pressure. Effectively prioritizes work and establishes clear goals and plans. * Problem Solving - Views problems as opportunities to create new solutions. Anticipates potential problems and analyzes alternative solutions. * Judgment - Gathers sufficient input before making decisions. Sees interrelatedness between issues. Considers alternative solutions. Makes appropriate and timely decisions. * Valuing & Fostering Diversity - Demonstrates respect for individual differences and establishing a climate where all people can be comfortable and productive through sensitivity, empathy, and acceptance of cultural, racial, mental health, and socio-economic diversity. * Self-Management - Takes responsibility for one's behavior and well-being; Works effectively under stress and adapting one's style to changing situations; Comfortable working in a fast-paced environment and needs minimal supervision; Exhibits a professional demeanor. Education and Experience * High school diploma or equivalent. * Must be 18 years of age. * Must have a valid Florida Class E Driver's License. * Must obtain Hillsborough County Public Vehicle Driver License (PVDL) upon job offer. * Must successfully pass Department of Transportation physical examination, federal background check and 10 panel drug screen. * Have had no more than two (2) moving violations in the past five years and no convictions of a serious traffic violation (i.e., DWI, driving with a suspended, canceled, or revoked license) in the past five years. Must remain insurable throughout duration of employment. * Successfully complete Florida Certification Board trainings: Introduction to the Baker Act, Marchman Act Basics, Minors and the Baker Act, Law Enforcement and the Baker Act, Baker Act and Law Enforcement Procedures for Law Enforcement, Suicide Prevention, Assessing Suicide Risk, Guardian Advocate and the Baker Act, and Guardian Advocate and the Marchman Act within 14 days of employment * Successfully complete AHA CPR certification at the BLS Provider level within 14 days of employment * Successfully complete Emergency Vehicle Operators (EVOC) training and test within 14 days of employment * Completion of TransCare EMR Orientation within 8 weeks of EMT school. Knowledge, Skills, and Abilities * Knowledge of Florida Chapter 401 * Knowledge of HIPAA requirements as it relates to patient confidentiality * Knowledge of the Baker Act as it relates to TransCare Transportation Services * Knowledge of EMS radio system and codes * Possess superior verbal and written communication skills with the ability to effectively communicate with patients, community partners, clients, peers, and management * Knowledge of crisis intervention and stress response and methods to ensure personal well-being * Knowledge of fundamental operations of word processing and database programs on personal/work-issued computers * Ability to act effectively in emergency and stressful situations * Knowledge of body substance isolation; understands basic medical-legal principles * Ability to physically restrain violent psychiatric patients and lift a stretcher with a patient * Ability to understand and apply applicable policies and procedures * Ability to determine work priorities and ensure proper completion of work assignments * Ability to utilize problem solving techniques * Ability to work independently * Ability to establish and maintain effective working relationships with others * Ability to wear and maintain uniform Physical Demands/Working Conditions Physical Requirements: * Unimpaired Mobility: Must be able to respond quickly to ambulance calls, must physically be able to access patients located in difficult terrain and dangerous environments and locations, must be able to climb stairs and other structures, must be able to work in close and dangerous environments, such as without limitation, damaged vehicles, and must be able to carry heavy equipment and patients. * Physical Abilities: Must be able to perform strenuous physical requirements, including without limitation, lifting and moving of heavy equipment and patients in a variety of environmental and dangerous conditions, perform CPR and other lifesaving maneuvers. Water rescues may require the ability to swim at basic survival levels, and other exhaustive physical demands in emergent situations. * Fine Motor Skills: Must be able to perform required medical skills and techniques, including without limitation, bandaging, splinting. * Vision: Must have correctable vision that permits the safe operation of emergency vehicles, the reading of gauges, fine print and figures associated with emergent medical care and treatment; and color acuity to differentiate varying colors that may be necessary in providing emergency care and treatment. * Hearing: Must be able to hear sufficiently to obtain information provided by patients, family members, bystanders, medical professionals and other emergency personnel; and adequate hearing necessary to provide emergency care and treatment in active, distracting environments. * Speech: Must be able to speak and enunciate clearly and at a level audible to others in loud conditions. Must be able to verbally communicate in stressful and distracting environments with patients, family members, medical professionals and other emergency personnel. Working Conditions: Duties are performed primarily in a driving environment. Operates company vehicles designed with seats, benches, stretchers. Occasional exposure to hazardous conditions and to blood/body fluids. Employee regularly works outdoors. Travel: Daily; local travel within Hillsborough County and/or Pasco County, completed in a van and/or ambulance, medical transport vehicle or in a medical facility. Hours: * Part-time (20-24) must work 10-12 hour shifts with varied start times to accommodate EMT school rotation. * Two full-day school commitments (Monday/Wednesday OR Tuesday/Thursday.) * Employee is responsible for coordinating and completing all clinical rotations and student rides to meet the needs of the operation and/or not to impact the operation negatively. Available and willing to work varying shift hours as assigned to include nights, weekends and holidays. Required to be re-called to duty in the event of a declared disaster or emergency. This job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give a general sense of the responsibilities and expectations of this position. As the nature of business demands change so, too, may the essential functions of this position. CCTB is committed to a policy of equal employment opportunity and affirmative action for our applicants and employees. It is our policy to apply recruiting, hiring, training, promotion, compensation and professional development practices without regard to actual or perceived race, color, religion, sex (including pregnancy), gender identity, sexual orientation, national origin, age, disability or certain classifications based on genetic information, marital status, or any other characteristic protected by federal, state, or local laws, regulations or ordinances.

DUTIES AND RESPONSIBILITIES: * Provides envelopes and stamps for passengers to mail items confiscated at security checkpoints. * Assist in crisis situations: delayed flights, language barriers, locating relatives and friends. * Provide emergency supplies such as diapers, baby food and formula. * Assist stranded passengers who have no money, lost wallets and ID by working with other agencies to find solutions. KNOWLEDGE, SKILL, AND ABILITIES: * Commitment of time * Patience * Smiling faces * Must like people * Good at problem-solving Crisis Center reserves the right to revise or change job duties as need arises.

The Crisis Center of Tampa Bay brings help, hope and healing to people facing serious life challenges or trauma resulting from sexual assault or abuse, domestic violence, financial distress, substance abuse, medical emergency, suicidal thoughts, emotional or situational problems. The position of Therapist I provides ongoing counseling for individuals who have been victims of trauma and their families. This position provides services under the direct supervision of and reports to the Manager of Clinical Services and in their absence, the Director of Clinical Services. Strategic/Transformational Duties and Responsibilities * To provide help, hope and healing to victims of trauma by providing ongoing counseling. Also assists with raising awareness in the community through events. * Involves staff and other stakeholders in the performance quality improvement (PQI) process and uses data to improve services and outcomes. Transactional/Administrative Duties and Responsibilities * Provide therapy for survivors of trauma, including but not exclusively to, domestic violence survivors, sexually abused juveniles and adult rape victims, adult incest survivors and their families, individually, in group sessions, and/or family sessions. * Provide case management services for clients. * Consult with and make recommendations regarding treatment and treatment needs to Child Welfare and the courts as requested. * Conduct assessment interviews with potential clients. * Document client cases within one week of seeing the client and complete psychosocial histories, treatment plans, other documentation, and diagnosis using the DSM following protocol. * Participate in community awareness and advocacy activities. * Participate in regular clinical supervision, as required by Department of Professional Regulations. * Complete State required outcome measures; receive State Rating Certification as required by funding source. * Complete ACT Service Training as required by FCASV. * Assist in coordination of clinical services as assigned by Manager of Clinical Services. * Represent the Agency at appropriate meetings or task forces. * Assist with supervision of interns. * Assist with training programs related to trauma. * Perform such other duties as may be assigned by the Manager of Clinical Services or Director of Clinical Services. Required Competencies * Cooperation/Teamwork - Works toward win/win solutions. Deals with conflict collaboratively. Discusses root causes underlying the problem. Develops effective working relationships. * Engaging Communication - Relates to people in an open, honest, sincere manner. Treats people with respect. Is friendly and approachable. Listens attentively to others. Communicates ideas clearly. Communicates appropriately with leadership and coworkers. * Customer Service (Internal & External) - Recognizes and attends to important details with accuracy and efficiency. Treats customers courteously. Responds to customer requests in a timely manner. Elicits feedback from customers to monitor their satisfaction. Considers both short and long-term interests of the customer in making service decisions. Proactively identifies customer needs. Takes responsibility to resolve customer complaints. Takes business or personal risks to serve customers' long-term interests. Creates strategies to help the organization serve customers more effectively. * Adaptability - Adapts readily to changes. Works effectively under stress. Needs minimal supervision. Comfortable working in a fast-paced environment. Is reliable, dependable and results oriented. Maintains productivity and composure under pressure. Effectively prioritizes work and establishes clear goals and plans. * Problem Solving - Views problems as opportunities to create new solutions. Anticipates potential problems and analyzes alternative solutions. * Judgment - Gathers sufficient input before making decisions. Sees interrelatedness between issues. Considers alternative solutions. Makes appropriate and timely decisions. * Valuing & Fostering Diversity - Demonstrates respect for individual differences and establishing a climate where all people can be comfortable and productive through sensitivity, empathy, and acceptance of cultural, racial, mental health, and socio-economic diversity. * Self-Management - Takes responsibility for one's behavior and well-being; Works effectively under stress and adapting one's style to changing situations; Comfortable working in a fast-paced environment and needs minimal supervision; Exhibits a professional demeanor. Education and Experience * Master's degree in mental health or social sciences. * Minimum of one year of counseling and a registered intern with the State of Florida as a Mental Health Counselor, Marriage & Family Therapist or Clinical Social Worker. * Bilingual (Spanish and English) highly preferred to meet the diverse needs of the community. Knowledge, Skills and Abilities * Knowledge of community resources. * Knowledge of issues of Trauma and Trauma Informed Care. * Knowledge of supervisor principles and practices. * Ability to collect and evaluate data. * Ability to communicate effectively verbally and in writing. * Ability to prepare reports relating to clients. * Ability to work independently. * Ability to supervise. * Ability to establish and maintain effective working relationships with others. * Ability to problem-solves and makes decisions. * Ability to organize and prioritize work. * Ability to accurately assess and diagnose clients. * Skill in counseling others in attaining self-sufficiency. * Skill in the application of crisis intervention. * Skill in the operation of a Windows based computer operating system. * Knowledge of and compliance with HIPAA regulations. * Knowledge of and compliance with the policies and procedures of the Agency. Physical Demands/Working Conditions Physical Requirement: This position regularly requires the ability to sit for sustained periods of time and to effectively communicate and assess clients, using verbal and nonverbal cues. This position also requires the ability to operate office equipment. Working Conditions: Duties are performed primarily in an office setting. On occasion will require the use of transportation to travel to meetings and could be exposed to changing weather. The noise level is quiet. Travel: Occasional Hours: Must be able to work a flexible work schedule which may include mornings, afternoons and/or evenings. May include Saturday service hours. May require working at multiple service locations. This job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give a general sense of the responsibilities and expectations of this position. As the nature of business demands change so, too, may the essential functions of this position. CCTB is committed to a policy of equal employment opportunity and affirmative action for our applicants and employees. It is our policy to apply recruiting, hiring, training, promotion, compensation, and professional development practices without regard to actual or perceived race, color, religion, sex (including pregnancy), gender identity, sexual orientation, national origin, age, disability or certain classifications based on genetic information, marital status, or any other characteristic protected by federal, state, or local laws, regulations or ordinances. Updated May 2024