Breeder Complex Manager Skills

• Trained employees on inventory and stocking procedures, customer service techniques, and sanitary measures required for public facility operation.
• Control inventory accuracy utilizing zone cycle counts to provide excellent customer service.
• Provided exceptional customer service and upgraded living conditions to the BEQ residents
• Cross-trained and backed up customer service representatives.
• Provided customer service training, maintained facilities, hired and trained assistant managers, shift managers, janitorial and hourly staff.
• Ensured customer service standards were achieved by responding to complaints and addressed patron questions at all times.
• Maintained efficient, clean and orderly complex for excellent customer service.
• Coordinated all cashier paperwork and assisted with all customer service.
• Provide exceptional customer service to tenants, vendors and co-workers.
• Leased and managed newly constructed 200 unit apartment building Customer Service, tenant relations, report Issues and problems to owners.
• Promoted the highest levels of customer service in all situations Completed and posted the staff work schedules on a weekly basis.
• Monitor customer service to ensure the quality of service is commensurate with company and customer' expectations.
• Spearheaded establishment of state of the art call center which improved customer services.

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• Managed 600 K budget by means of cost control, inventory control, portion control, and quality control.
• Managed sales efforts across the country by defining sales strategies, forecasting sales and inventory control.
• Managed proper inventory controls, cash controls, and customer issue resolutions.
• Meet inventory control financial standards by staying under budget, proactively monitor expenses, identify variances and implement corrective actions.
• Team Building & Leadership Process Development/Implementation Turnaround Management strategies, Proven Inventory Control Cost control strategies.
• Communicated with Inventory Control and Merchandising Departments to Headquarters to implement company procedures and vision.

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• Handled daily operations for an eighty acre soccer complex, including staffing, scheduling, training, and budget management.
• Managed the daily operations of a 6-doctor AAHA accredited veterinary hospital and ABKA accredited boarding & grooming facility.
• Monitored daily operations of the eligibility department while directing staff in research/resolution of problems involving eligibility and implementation.
• Manage daily operations of extremely busy Podiatry clinic to maximize employee efficiency and provide excellent customer service.
• See to daily operations of security needs and monitor staff providing security operations for multiple events.
• Developed and implemented training programs to ensure quality of daily operations and completed forms accurately.

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• Motivated and communicated with all staff members as well as outside vendors.
• Conduct individual performance appraisals to provide annual feedback to staff members about job effectiveness, career guidance and promotion potential.
• Identified and analyzed public health data to develop relevant programs and policies effectively with other staff members.
• Checked inventory from shipment and evaluated staff members on weekly performances
• Evaluated performance of staff members and recommended indicated action.
• Trained staff members on Client documentation-policies and procedures.

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• Managed a 32 unit HUD federally funded complex* Adhered to all policies and procedures of the company.
• Managed office in accordance with company policy, Rural Development and HUD standards.
• Screened potential residents, processed HUD paperwork including TRACS submissions, initial certifications and annual certifications.
• Organized/updated files according to certification and adjusted payments utilizing HUD formula.
• Maintained annual certifications and interim certifications in compliance with HUD regulations.
• Conducted annual re-certifications per HUD requirements.

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• Inspected vacant units and completing repairs; planning renovations; contracting the cleaning crew for a two day turn around.
• Prepared vacant units to be rented by way of cleaning and small maintenance utilizing own workmanship skills.
• Maintain property by investigating and resolving tenant complaints; enforcing rules of occupancy; inspecting vacant units.
• Copy and Fax paper work, made sure vacant units were ready for move in.
• Show vacant units and property amenities, prepare leases and conduct move-ins and move-outs.
• Coordinated vendors to renovate vacant units and was active in the marketing of units.

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• Resolve customer complaints in timely manner to ensure customer and company satisfaction.
• Face to face interaction with customers, alderman and regulatory agencies in the resolution of customer complaints concerning construction operations.
• Provided initial contact, responding quickly and diplomatically to customer complaints to ensure superior service and satisfaction.
• Maintained store cleanliness and documented and handled all customer complaints carefully.
• Resolved customer complaints and inquiries effectively while serving as customer service representative.
• Resolve customer complaints regarding worker performance or services rendered.

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• Monitor applicable contracts to ensure compliance and acceptable levels of performance.
• Updated and revised polices to ensure compliance and improved inspection ratings.
• Conduct weekly inspections to ensure compliance at each location.
• Develop and maintain computerized tracking system to ensure compliance with internal policies and applicable state and federal regulations.
• Completed quarterly Performance Based Measurements to ensure compliance with federal funding and city contracts.
• Conduct physical examinations of property to ensure compliance with security policies and regulations.

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• Restructured tracking system used for monitoring VA Medicaid guidelines to provide enhanced performance, effectiveness, and productivity.
• Conducted assessments for Medicaid members.
• Conducted detailed audits of patient charts to deliver assurance of VA Medicaid compliance.
• Make the determination for admission using McKesson InterQual criteria for Sub-Acute level of care incorporating Medicare/Medicaid, or private insurance qualifiers.
• Assisted clients with obtaining entitlement benefits for example, attended re-certification hearings and provided advocacy at Medicaid and other HMO offices.
• Prepared documentation to insure compliance with Regulatory, Medicare, Medicaid and commercial insurance guidelines.

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• Screened potential tenants, rented apartments, collected rents; prepared monthly summary of rents' status and monthly bank deposits.
• Collect monthly rent, move in-move out's/transfers.bank deposits, input items into Boston Post of noise complaints or any other issues.
• Reviewed and qualified rental applications, prepared leasing contracts, rent collection, bookkeeping, bank deposits and monthly occupancy reporting.
• Handle all potential residents, leasing, evictions, resident complaints, phones appointments, bank deposits, 5 day notices.
• Performed managerial duties in accounts payable and receivable, profit and loss statements, bank deposits, and credit card statements.
• Managed and trained new employees, make bank deposits, spoke with customers regarding job offers or answered any other questions.

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• Represented company at local government entities in relation to safety and OSHA regulations.
• Monitor project safety; insure performance of construction operations according to OSHA regulations.
• Follow up on picking, loading and receiving process to ensure an optimal quality and safety at work (OSHA).
• Visited individuals in homes or attend group meetings to provide information on agency services, requirements OSHA regulations and procedures.
• Ensured the department was in compliance with fire, safety, HAZCOM, OSHA, federal and local regulations.
• Maintained safe working conditions, enforced safety programs and implemented safety practices for OSHA, HIPPA and FDA

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• Assist the member / family with access to community resources for increased knowledge and management of disease process for maximum independence.
• Acted, as a patient advocate regarding care needs, available benefits and community resources.
• Collaborated with community resources and other providers on members' behalf.
• Collaborated with community resources on member's behalf.
• Assisted patients with filing for Social Security Disability and obtaining community resources.
• Identified community resources for Foster Caregivers to assist with current child placements.

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• Coordinate and schedule Preventive Maintenance- prepare schedule, notify residents, assign to Maintenance staff utilizing service request and/or checklist system.
• Supervised maintenance staff and coordinated and conducted staff meetings.
• Supervised maintenance staff and outside contractors.
• Managed and prioritized maintenance staff.
• Supervised and directed maintenance staff.
• Supervised housekeeping and maintenance staff.

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• Handled all resident complaints and maintenance issues.
• Assessed and evaluated reported property maintenance issues.
• Keep list of maintenance issues, and fill out work orders for Maintenance who comes 4 hours every Monday.
• Report maintenance issues to the main office and all other issues that may come about.
• Negotiated contracts, resolved maintenance issues, and handled day-to-day operations of the facility.
• Maintained any maintenance issues that may occur during and after rentals.

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• Managed and maintained 366,744 square feet of manufacturing facilities with a direct cost budget of $12.5 million annually.
• Delivered World Class cleaning services to Steel Pipe Processing in Gardner KS The building is 328,000 square feet

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• Collaborated with departments as necessary to meet customer requirements, taking advantage of sales opportunities to maximize positive impacts on sales.
• Prepared and conducted employee work performance appraisals, recommending solutions for improvements and providing encouragement designed to boost morale and productivity.
• Facilitated cost savings by monitoring daily conditions of the facility and providing detailed reports of needed repairs and maintenance.
• Direct responsibility of community management, resident relations, collections, budget preparation and maintenance.
• Prepared request for proposal documents that garnered bids from providers for community maintenance services.
• Provided quality customer service while receiving visitors, screen and field incoming telephone calls, and direct inquiries to proper departments.
• Plan and direct all functions of the Food & Beverage department to meet the daily needs of the operation.
• Communicate with the Service and Repair staff and leading Chief Petty Officer about problems concerning maintenance in the barracks.
• Prepare, collect, review and submits reports and conduct inventories and checklist as required to support front-line operations.
• Oversee the enforcement of OSHA, FMCSR, EPA, and Pilgrims regulations/polices at the Complex's 5 locations.
• Trained to repair some aspects of projection and sound equipment for 35mm, digital, and IMAX digital projectors.
• Developed and managed the following departments: furnishings, jewelry, small leather goods, shoes and luggage.
• Created and implemented an ongoing departmental incentive program for complex laundry associates based on monthly CPOR.
• Prepared and filed paperwork in accordance with the department of Housing and Urban Developments guidelines.
• Confer and cooperate with other department managers to coordinate hotel activities, such as weddings.
• Worked closely with the Engineering Department to create a preventative maintenance checks and services routine.
• Administered proper maintenance, repairs, preparation, and cleaning of the facility.
• Prepared monthly vouchers and progress reports for HUD and the Board of Directors.
• Approve distribution of linen to Complex guestrooms and food and beverage department areas.
• Prepare reports by collecting, analyzing, and summarizing data and trends.

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• Facilitate and coordinate clinical care resources to meet patient care needs utilizing community facilities and agencies.
• Provided monthly updates and case conferencing with therapist to support inter-disciplinary communication for individual patient care and discharge planning.
• Oversee patient care by administering medications with proper documentation schedules while keeping work areas sanitized and organized.
• Lead Technologist responsible for communication with all areas of polyclinic to insure quality patient care.
• Assured continuity of quality patient care delivered with appropriate documentation.
• Evaluated patient care procedural changes for effectiveness.

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• Authorize Inpatient Mental Health and Substance Abuse Inpatient/Rehab LOC Manage Care of Complex Care Caseload

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• Set appointments, answer phone calls, provide customer service, and tend to the front desk.
• Managed front desk, kennel area, and daycare facility.
• Supervised the front desk personnel, and pet groomers.
• Supported front desk staff with administrative needs.
• Answer phones and work the front desk as needed.
• Manage the Front Desk & Kennel Staff.

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• Developed and maintained a non-biased working relationship with Clients and USDA personnel.
• Led a team of 1,250 team member in this IQF/fresh USDA inspected, union plant.

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• Participated as a care manager on the ambulatory palliative care pilot that is currently being instituted throughout the organization.
• Implemented USC Consulting Group lean manufacturing program increasing profit through process improvement/management.
• Identify and correct vendor rejections/errors through constant order monitoring.
• Worked closely with HR regarding payroll, disciplinary actions, employee evaluations, leave, and any other issues as needed.
• Promoted continuity of care through collaborative processes with the Blue Cross Blue Shield (BCBS) Member and providers.
• Managed three profit centers and was able to increase sales by an average of 20% per year.
• Note: All Nursing positions as well as management consulting for the ACO are contracted through NEQCA.
• Inventory control through proper ordering, communication to the buyers and to the auto replenishment department.
• Maintain accountability for all furnishings and keep property inventory through the use of a bar-coding system.
• Inspired, encouraged and coached associates to deliver best results through planning and execution.
• Receive process, validate, and see through installation of Business Class PRI orders.
• Introduced TQM process throughout region resulting in Quality Circles in all locations.
• Moved up in the company three positions.
• Perform cash audits for all register users and verify their sales and discrepancies thru the Daily Activity Report.
• Improved and maintained the maintenance of three theatres.

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• Handled upkeep of property including snow removal, lawn care, and cleaning of all public areas.
• Schedule snow removal, lawn care and rubbish removal with outside companies.
• Mowed, Weed-eating, trash pick-up, snow removal at apartment complex.
• Performed routine maintenance, cleaning, lawn care, and snow removal.
• Care for the grounds which included lawn care and snow removal.
• Snow removal responsibilities with snow blower and salt also completed.

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• Interviewed potential tenants and reviewed rental applications to select the most qualified candidates.
• Reviewed rental applications for accuracy and submitted to main office for underwriting/approval.
• Followed procedures of processing rental applications for a government-based rental company.
• Prepared and managed rental applications for a low-income housing development.
• Processed and approved rental applications and lease paperwork.
• Show specific apartment units and collect rental applications.

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• Planned, scheduled, and coordinated general maintenance, major repairs, and remodeling for residential property.
• Performed regular translations, routing, database changes, and general maintenance.
• General maintenance and preventative maintenance and management of apartment complex and all operations.
• Planed schedule and coordinate general maintenance and administration of property.
• General Maintenance on machinery and cleaning.
• Maintained the grounds by mowing and landscaping, provided general maintenance, electrical and plumbing repairs to building as needed.

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• Coordinate administrative functions to ensure the smooth and efficient operation of the office and its many programs.
• Executed employee scheduling to provide safe and efficient operation of the Fitness Center.

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• Monitored all financial matters, met all deadlines and demonstrated thorough knowledge and analysis of property management and maintenance procedures.
• Managed on-site operations of a 50-unit affordable senior housing apartment community addressing tenant relations and property management tasks.
• Managed all day- to- day activities personally involving tenants, sub-contractors and property management.
• Recognized as a highly dedicated, honest and resourceful property management professional.
• Engaged in property management operations for a residential Section 8 Community.
• Managed all day-to-day activities involving tenants, subcontractors and property management.

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• Achieved the highest possible net operating income by implementing cost control and revenue improvement programs.

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• Coordinated intake, assessments, and treatment plans for admitted youth.
• Formulated treatment plans for residents including referrals and monitoring managed aftercare and follow up of residents leaving penal system.
• Prepared customized treatment plans based on client feedback, professional assessments, and consultations with any relevant medical professionals.
• Developed a system of staff communication that ensured proper implementation of treatment plans and comprehensive patient care.
• Monitored the implementation of individualized treatment plans and progress reports for committed youth.
• Developed and monitored individualized client treatment plans to identify necessary services and supports.

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• Administered financial functions including assurance of accurate billing, completion of weekly/monthly reports of unit financial status and forecasting of objectives/goals.
• Maintained excellent records, including documented daily and monthly reports and analyzed the data to make logical business decisions.
• Performed statistical and financial analysis of all monthly reports.
• Completed weekly and monthly reports outlining operation of unit.
• Provide weekly/monthly reports to senior managers on performance.
• Prepared and analyzed monthly reports for management.

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• Conditioned and trained staff to set and achieve sales goals.
• Led my team to meet and exceed all per capita attendance and sales goals.
• Utilized SPH transaction report.- Ensured strong team by effectively interviewing and evaluating qualified applicants.- Recognized for consistently meeting sales goals.
• Delivered sales records/reports analyses to define and ensure achievement of aggressive personnel sales goals.
• Assisted in training of services sales as well as acted as sales lead for computer department to ensure sales goals.
• Provide excellent Customer Service/Support with products, services, as well as meeting and exceeding sales goals.

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• Supervised nine direct reports (plant and general production managers) with a total staff of 1300.
• Provide clerical support to the Complex Manager, Plant Manager, and their direct reports.
• Utilize effective communication and company tools in providing timely feedback/coaching of direct reports.
• Communicate all process and client changes to direct reports within specific timeliness promote the use of all center communication tools.
• Direct and indirect reports in 16 USCG units with a total of 21 employees.
• Supervised 4 departments consisting of 44 staff individuals including 4 direct reports.

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• Evaluated work performance and administering promotion recommendations, disciplinary actions, and mentoring as needed.
• Delivered disciplinary actions to correct behavioral problems that improved the employee's performance.
• Administered conduct and performance-based recognition programs, as well as disciplinary actions.
• Follow compliance agreement and implement disciplinary actions when required.
• Administer disciplinary actions ranging from verbal warnings to terminations.
• Maintain personnel files and conduct disciplinary actions when necessary.

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• Developed business plans, sales quotas and budgets that improved the stores profits, market share, and cash flow.
• Train and develop sales staff to penetrate the market to attain and protect our market share.
• Conducted all vendor negotiations resulting in increased revenues and market share to vendors.

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• Collected rents, security bank deposits, processed apartment security deposits and managed accurate application files.
• Negotiated leases with tenants and collected security deposits.
• Review applications, accept security deposits.
• Rented apartments, collected security deposits as required and completed lease forms outlining conditions and terms of occupancy, when required.
• Performed all activities in posting all journal entries, preparing bank deposits, and processing security deposits.
• Negotiated leases with tenants, collected security deposits & rent, & enforced late fees.

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• Supervised staff training to appraise staff of new developments and current operational procedures.
• Staff Training and support including chemical training
• Developed and facilitated staff training program.
• Provided formal and informal staff training based on changes in policies, procedures, regulations, and legislation.
• Provided staff training (individual, group), educational materials, constructive guidance and support.
• Conducted staff training for all case managers and developed resource training guide for company use.

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• Extended benefits for eligible services based upon cost savings analysis.

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• Processed rent payments, maintained monthly statement record and provided general customer service.
• Maintained detailed and accurate rental records on rent payments and residential communication.
• Followed up on delinquent rent payments and served late notices/related documents.
• Facilitated lease agreement negotiations and collected rent payments.
• Processed potential tenant applications and rent payments.
• Managed/leased/inspected apartments; collected rent payments.

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• General interior and exterior building maintenance and repairs as needed.
• Supervised residential grounds, and building maintenance.
• Coordinated grounds and building maintenance.
• Rent Collection- Handle Tennant complaints- Deposit Rent- Receipt Management/Minor paperwork- Apartment Showing- Making calls for building maintenance
• Collected rent, advertised vacancies, screened new tenants, prepared units for move in/out, general building maintenance.
• Planned building maintenance with contractors and onsite staff for routine work as well as oversaw remodeling and emergency maintenance.

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• Trained management/sales trainees for corporate office.
• Generate sales reports, expense reports, budget/quota reports, and annual business plans to corporate office.
• Maintained excellent working relationships with all departments at corporate office including Accounts Payable, Accounts Receivable and Information Technology.
• Prepared documents for eviction of non-compliant residents and represented the corporate office in legal proceedings.
• Collect rent from residents, verify amount paid, deposit rent checks and send verified information to the corporate office.
• Post all rents, follow monthly budgets, and accounts payable Prepare monthly and weekly reports for the corporate office.

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