Brentwood Bank jobs

Summary of Basic Function: The Digital Banking Administrator will be responsible for day-to-day Digital Banking operational functions. This includes, but is not limited to, remote deposit, online banking, merchant processing, and other services as they are added to the Bank's offerings. This position will work directly with clients, sales teams, digital banking product team, credit administration, compliance, and operational departments. Essential Duties and Responsibilities: Ensuring a safe and sound operational model related to the digital banking function. Work with cross functional teams to help maintain, enforce, and develop best in class practices/policies aimed at delivering an exceptional customer experience. Have a detailed understanding of day-to-day job functions, such as current book of business, current projects, and auditing of electronic services. Set up new accounts and process the required documentation. Provide technical support for Digital Banking products and services for clients. Process and maintain Treasury Management and online banking services for clients, such as ACH, wires, Positive Pay, Remote Deposit Capture, bill pay, and other services, as needed. Complete required auditing of Digital Banking products and services. Utilize core and ancillary systems to ensure all documents are accounted for and centralized in one location. Provide operational input and maintain create/procedures for all functions under Digital Banking. Assist in maintaining Merchant Services. Assist in maintaining external transfers and Message Center. Assist in creating and maintaining department reporting. Ensure department is adhering to established SLA's. Completes controls on a daily basis. Responsible for preparing and maintaining daily, monthly, quarterly, and annual department reports. Efficiently and thoroughly investigates complicated research of Digital Banking issues and resolves. Travel is required to fulfill duties and responsibilities. Additional tasks and responsibilities may be assigned based on business need. Knowledge, Skills, Abilities, and Requirements: Bachelor's degree or equivalent experience required Three to Five years of demonstrated experience in a bank or financial institution. Demonstrated superior customer service, sales, and communication skills. Proficient in Microsoft Office Ability to organize and adapt workflows and prioritize tasks on a daily basis. Identify and suggest areas for process improvement and automation. Analytical skills and strict attention to detail and accuracy is required. Ability to research and resolve complex problems. Skillfully drives changes. Career motivated Customer view of co-workers and service partners Aptitude to identify and mitigate risk. Job requires the ability to see fine print on printed material as well as small lettering on a computer screen. Self-directed; Ability to work autonomously and prioritize work and to meet deadlines. Job requires the ability to hear and listen to customers in person and on the telephone and clearly communicate with the customer. Self-directed; Ability to work autonomously and prioritize work and to meet deadlines. Collaborates tactfully with all internal and external service partners in accordance with the Banks core values. Ability to organize and adapt workflows and prioritize tasks daily. Physical Demands and Work Environment: This is a remote flexible role, and it is expected there will be both remote and office work. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Work may be performed in an office environment with normal noise levels. Involves prolonged sitting and computer usage. The position is headquartered in Pittsburgh, Pennsylvania, and incumbent will need to live within a commutable distance. Benefits At Brentwood Bank, we know that great people make a great organization. We value our people and offer our employees a broad range of benefits to support wellness for individuals and families. Our People and Culture Brentwood Bank is committed to a diverse, equitable, and inclusive culture that empowers our people to contribute their unique ideas and perspectives to make a difference. Brentwood Bank creates a strong relationship within the communities we serve and will continue to contribute our time, talent, and financial support to improve the areas where we live and work. Here, you will work alongside company leaders and industry pioneers who have proven experience and are committed to continuous innovation. Employees feel valued in all aspects of their lives, including both their professional and personal aspirations. We are looking to hire the best and brightest to help us continue to evolve and drive superior services. Professional Development From entry-level employees to senior leaders, we believe there is always room to learn. We offer opportunities to build new skills, take on leadership opportunities, and grow connect through mentorship. From on-the-job training to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career. The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job. Incumbents may be required to perform other tasks, which are within their abilities other than those specifically presented in this document.

JOB TITLE Customer Service Rep. Trainee DEPARTMENT Various ( 0 thru 12 months) DUTIES: Process paperwork related to departmental activities and establish and maintain files and records, including those of a confidential nature. Operate a computerized word processing system to produce, letters, reports, forms, and other printed documents. Perform various clerical duties, such as typing, filing and recording. Answer telephone responding to general inquires; direct customers to the appropriate area. Prepare and execute documents such as, notes, disclosures, rescissions and checklists. Issue the proceeds checks. Perform a variety of duties related to the processing and administration of existing loans in the following areas; consumer lending, commercial lending, and mortgage lending. Perform all other related duties as assigned.

Work requires a thorough working knowledge of general business and office procedures and of the specific business operations, organizations, policies, and procedures, files and workflow of the Financial Services Division. * Work requires a working knowledge of Excel, Microsoft Word and Access, or substantially similar software packages. * Work requires a working knowledge of securities, investment and insurance terminology. * Screen telephone and personal callers, and direct the caller to the appropriate person. * Greet clients and handle their routine requests. * Must be able to distinguish priorities and work independently. * Responsible for clerical tasks such as maintaining follow-up of files, assembling materials for reports, memorandum, letters and composing letters and emails from general instructions. * Prepare monthly Financial Services' report. * Process all commission checks according to audit procedures and compile and process commission statements for FS reps and all employees who have earned referral incentives and commissions. * Prepare materials for administrative and client meetings. * Must be able to coordinate Financial Services' workshops. * Answer requests requiring a detailed knowledge of office procedures or collection of information from files or other offices. * Assist Office Manager with special projects as requested. * Assist Financial Services Sales Professionals as requested. * Perform all other related duties as assigned.

SUMMARY OBJECTIVE: The Security and Fraud Officer provides the leadership and strategies necessary to protect physical security and information security from a second-line perspective of AmeriServ Financial, Inc. and all affiliate entities. The Security and Fraud Officer will manage policy, procedure, and process to ensure the execution of the Company's Corporate Security and Information Security Programs. ESSENTIAL FUNCTIONS: 1. Provides the leadership and strategies necessary to protect the security, both physical and information, of AmeriServ Financial, Inc. and all affiliate entities. 2. Manages the execution of the Company's Corporate Security and Information Security Programs. 3. Chairs the following key Committees: Information Security Committee, Fraud Committee, Information Security Steering Committee, and Incident Response Team. 4. Act as the contact person for Information Security issues with law enforcement and oversight agencies, including local police, State Police, FBI, Secret Service, Federal Reserve Bank, and others. 5. Prepares and executes a robust employee information security education and testing plan, including phishing and social engineering tests. 6. Develops, maintains, and exercises incident response plans. Keeps informed of Information Security incidents and act as primary control point during significant information/cyber security incidents. 7. Work with external IT Auditors in the execution of Information Security-related assessments. Ensure remediation of findings, including the documentation of risk acceptance and false positive results. 8. Maintain a current understanding of the IT threat landscape for the financial services and update information security, cyber security, and business continuity strategies to leverage new technology and threat information. Establish and maintain contacts with banking industry peer groups. 9. Implement and maintain the Company's Strategic Information Security Plan and budget developed in cooperation with the Chief Risk Officer (CRO) and Chief Information Officer (CIO). 10. Conduct research, assess, and evaluate Information Security technologies and make a determination on the appropriate fit for the Company in cooperation with the CIO. Work with the CIO to ensure that IT and network infrastructure is designed with best security practices. 11. Utilize the e-mail archive system to fulfill subpoena requests, legal holds, etc., and as requested perform other related research. 12. Manage all fraud activities through the Fraud Coordinator, including researching and evaluating fraud prevention resources. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. SUPERVISORY RESPONSIBILITY: This position requires supervision of employees. WORK ENVIRONMENT: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. PHYSICAL DEMANDS: The employee is frequently required to: 1) Type or otherwise work with fingers; 2) Talk expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers or clients accurately, loudly, or quickly; 3) Hearing - perceiving the nature of sounds at normal speaking levels with/without correction. Ability to receive detailed information through oral communication and make the discriminations in sound. Operating a motor vehicle and the ability to adapt to environmental weather conditions, as seasons change. Sedentary work may require occasionally lifting of up to 25 pounds and/or move up to 30 pounds. This work involves sitting most of the time with walking, driving and sitting. Specific vision abilities required by this job include: 1) viewing a computer monitor; 2) extensive reading; 3) driving. TRAVEL: Minimal travel is required -- includes travel to company offices and occasional attendance at training or seminars. COMPETENCIES: 1. Strong Communication Skills (Written and verbal) 2. Strong Analytical Skills 3. Superior Computer Skills (including Microsoft Office and Internet) 4. Deadline Driven 5. Ethical Conduct 6. Principled Time Management 7. Composure Under Pressure/Stressful Situations 8. Ability to handle multiple projects/priorities simultaneously REQUIRED EDUCATION and EXPERIENCE: A Bachelor's degree in computer science, information technology, information security, or related field and a minimum of 2 years of experience in Information Technology or Information Security. Information Security certification, such as a CISM is required. If the candidate does not have the appropriate Information Security certifications, they must be willing to acquire one within 2 years.

ESSENTIAL FUNCTIONS: 1. Attain the objectives required in the loan review policy and procedures. 2. Prepare accurate analyses (review format) of existing borrowers from an unbiased perspective to ensure the accuracy of the risk ratings. This includes but is not limited to evaluation and interpretation of liquidity, leverage, and operating metrics; calculation and discussion of cash flow coverage; consideration of management, industry, rent roll, and collateral. 3. Perform a continuous review of all loan types and commitments in compliance with Loan Review policy requirements for the purpose of classifying loans, determining degree of attention required, and identifying actual and potential credit problems in a timely fashion. 4. Monitor overall and specific loan portfolios for significant changes in operations, underwriting, credit quality and relationship manager performance and report and discuss with supervisor. 5. Prepare assigned monthly and quarterly graphs, reports, and memos, some of which are disbursed internally and/or to the bank's loan committees and Audit Committee. 6. Assist other members of the department with the preparation of various assessments or other assignments as requested. 7. Adhere to deadlines. 8. Discuss and counsel relationship managers on specific loan situations as needed. 9. Recommend as appropriate, modifications to the existing procedures and note significant trends if necessary. 10. Update procedures and recommend loan review policy changes as needed. 11. Keep the supervisor apprised on progress of loans reviewed and potential problem loans or problem situations. 12. Validate the accuracy of management reports prepared and used in the respective lending departments. 13. Maintain adequate contact with other “peer” banks and appropriate government banking agencies to keep abreast of latest innovations and requirements in the Loan Review function. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. SUPERVISORY RESONSIBILITY: This position requires no supervision of employees. WORK ENVIRONMENT: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. PHYSICAL DEMANDS: The employee is frequently required to: 1) type or otherwise work with fingers; 2) talk, expressing or exchanging ideas by means of the spoken word which includes activities in which the employee must convey detailed or important oral instructions to other workers or clients accurately, loudly, or quickly; 3) hear, i.e., perceive the nature of sounds at normal speaking levels with/without correction with the ability to receive detailed information through oral communication and make determinations in sound; and 4) see, with required abilities including viewing a computer monitor and extensive reading. Sedentary work may require occasionally lifting to 10 pounds and/or moving up to 25 pounds. This work involves sitting most of the time with walking. TRAVEL: No travel is required except for possible training and/or conferences. COMPETENCIES: 1. Strong Communication proficiency (oral and written) 2. Excellent Interpersonal Skills 3. Strong Analytical Skills 4. Detail oriented 5. Independent judgment 6. Time management skills 7. Ability to multi-task 8. Ethical conduct EDUCATION, EXPERIENCE, AND TRAINING: A bachelor's degree in accounting, finance, business, or related field with courses in accounting (through at least the intermediate level), finance, and economics. A minimum of four years banking experience (specifically, loan review, credit analysis or business banking / commercial lending experience) or similar equivalent experience is required.

. $21.81/hour. Train on the following for six months: Under general supervision, this position will serve as the Customer Ambassador for the Bank with the overall purpose of supporting and performing the functions of advising, opening and servicing deposit account customers and processing transactions according to established policies, procedures and standards of performance. Building and establishing a trusted relationship with new and existing customers. Providing quality and efficient service to customers who prefer one-on• one interaction with the bank whether in person or over the phone. With thorough product knowledge and an understanding of the customer's financial needs, must be able to effectively advise them and recommend the best options to satisfy those needs. They will also be responsible for the processing of regular transactions, such as receiving and paying out money, and keeping records of money and negotiable instruments involved in financial transactions in an efficient, friendly, and accurate manner. Provides personalized banking services to financial institution customers by performing the following duties: 1. Identify opportunities to recommend the right products and services to meet the financial needs of existing and potential customers. Provide quality service and facilitate the development of lasting relationships throughout every customer interaction. Meet with customers to help them identify their financial goals and recommend, educate, open and/or refer the appropriate products and services to meet those goals 2. Participate in training and support the sales initiative of the bank. Actively contribute to and participate in sales meetings and promotions. Participate in outbound calling efforts to assist in cross referring and selling products and services for the Bank to increase deposits, grow loans, build fee income, and develop new relationships to increase cross selling achieve individual referral goals set by the head of Retail Management and the Union based on the overall branch annual budget goals. 3. Open new and service existing deposit accounts through face-face, telephone and on-line contact. Assist and perform maintenance regarding all Bank products and services. Provide loan production support. Answer customer and staff inquiries. Respond to questions from customer's surveys, emails, and follow-through with requests for additional information. Introduce customers to appropriate staff for other products and services in order to cross-sell and expand customer relationships. 4. Assist and perform all teller related duties. Possess a working knowledge of all related policies and procedures in addition to complying with applicable regulations. 5. Once trained, rotate all branch duties as assigned to retail the basic skills in all operations of the bank. 6. Demonstrate the ability to establish as effective working relationship within a team environment. 7. Develop and improve skills through participation in training programs and feedback discussions with supervisors to sustain a high standard of customer service. 8. Serve as a mentor to lesser experienced Retail Sales Associates. 9. Perform all other related and miscellaneous clerical duties as assigned pertaining to the job description. The above statement reflects the general details considered necessary to describe the principals of the job identified and shall not be construed as a detailed description of all the work requirements that may be inherent in the job.

ESSENTIAL FUNCTIONS: 1. Provide general administrative assistance for all areas under the CIO's supervision. 2. Monitor and report to the CIO and the Manager of Technology available cash flow of all Information Technology GL accounts. Prepare budgetary information on a monthly basis, or as needed. 3. Assist with the purchase of supplies and equipment and the preparation of IT-related Purchase Orders; interact with vendors to provide pricing, availability, and information for requested items; monitor the delivery of IT-related items, and monitor payment of all associated invoices. 4. Compile, prepare and distribute bid and RFP proposals and other like materials; answer or direct questions about the process; and prepare acceptance and rejection letters. 5. Maintain comprehensive annual maintenance agreement information and work with the Manager of Technology to ensure that they are handled. 6. Compose and prepare minutes for all Committee and Team meetings under the CIO's supervision. 7. Maintain proficiency with specific office productivity software, such as, Microsoft Office products (Excel, Word, PowerPoint) and other emerging technologies. 8. Performs research and undertakes special projects designated by the CIO and managers under the CIO's supervision. Collects data and information and produces reports as requested. 9. Assume additional responsibilities as required. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Education: Associate's Degree or Certificate in IT or Administration required. Experience: At least two years full-time related experience in an IT or Administrative field required. Outstanding organizational skills; strong customer-service orientation; experience working in a team environment; self-directed and self-motivated with ability to multi-task, work independently, use initiative, make decisions and manage time; requires high level of proficiency in computer software, including Microsoft Word, Microsoft Excel, and Microsoft PowerPoint; exercises confidentiality, diplomacy and discretion; excellent interpersonal, verbal and written communication skills and a high level of professionalism required. WORK ENVIRONMENT: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. PHYSICAL DEMANDS: The employee is frequently required to: 1) Type or otherwise work with fingers; 2) Talk expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers or clients accurately, loudly, or quickly; 3) Hearing - perceiving the nature of sounds at normal speaking levels with/without correction. Ability to receive detailed information through oral communication, and make the discriminations in sound; 4) Specific vision abilities required by this job include: viewing a computer monitor; extensive reading. Sedentary work may require occasionally lifting of up to 25 pounds and/or move up to 25 pounds. This work involves sitting most of the time with walking and sitting. TRAVEL: No travel is required for this position except for occasional meetings. REQUIRED/ PREFERRED EDUCATION and EXPERIENCE: Associate's degree or Certificate in IT or Administration is required. At least two years' full-time related experience in an IT or Administrative field required. Outstanding organizational skills; strong customer-service orientation; experience working in a team environment; self-directed and self-motivated with ability to multi-task, work independently, use initiative, make decisions and manage time; requires high level of proficiency in computer software, including Microsoft Word, Microsoft Excel, and Microsoft PowerPoint; exercises confidentiality, diplomacy and discretion; excellent interpersonal, verbal and written communication skills and a high level of professionalism required.

SUMMARY OBJECTIVE: Maintain a reliable technology environment by resolving escalated clients' calls with a high level of customer satisfaction. Setup and maintain IT hardware and software according to established procedures. 1. The IT Support area is the main client contact point for IT-related issues. (IT hardware, software, applications, telephones, etc.) This position is responsible for resolving escalated client calls. Backup Help Desk Specialist positions when staffing shortages arise or as needed. 2. Keep track of incoming requests within the incident management ticketing system. Enter the important details including steps to resolve the issue accurately and in a timely manner based on the standard SLAs. Assign tickets to the appropriate support operator when necessary. Enter on-call tickets coming from e-mail, telephone, in-person, and chat. Acts as a key escalation point for issues from the Help Desk. Function as a liaison between the client, IT Support Team and Network/Voice Team, and application administrators to determine who has the expertise to handle higher-level issues. Recognize more serious situations and alert the appropriate administrator(s) of the issues that warrant immediate attention and alert the other clients of serious problems. 3. Assist in ensuring that all IT assets within the network are patched. Supporting the management and troubleshooting of patch deployments for Microsoft Operating systems, Microsoft Office and Third-Party applications using the automated patch management system and vulnerability management system(s). The technician will document and follow the applicable ticketing and change management procedure in the incident management platform for all issues related to patching and vulnerability management. Technicians will participate in vulnerability management team exercises and initiatives and aid in resolving vulnerabilities related to workstation hardware and/or software. 4. Configuring new and repurposed IT equipment in accordance with the established PC configuration requirements. Provide high-level customer service when deploying all IT equipment to an end-user following the installation procedure. Adhere to policies and procedures regarding IT hardware and software. 5. Responsible for maintaining hardware and software inventory to support the annual IT hardware inventory audit. Track newly received and returned equipment, updating the hardware inventory management system in ordinance with IT procedures. 6. Act as a backup for account management in accordance with established policies, procedures, and IT controls. Ensure that all employee access requests are completed accurately and on time. 7. Create, update and publish documentation following the applicable IT controls and standards. Propose new documentation based on the resolution of IT related issues 8. On a quarterly basis or as needed, work with the proper departmental resources following established procedures to properly dispose of obsolete equipment and to prevent the loss of data. 9. Maintain and routinely test the IT equipment installed at the BC/DR Sites. Provide technical assistance for departmental Disaster Recovery tests as necessary. 10. Act as part of the "After hours" on call support team including response to system notifications and incidents. Being part of the on-call rotation requires documentation of calls and emails received with details of the resolution in the ticketing system. 11. Continue to keep current and enhance knowledge of computer hardware and software through courses, certifications, or continuing education. 12. Maintain a good working relationship with Company employees. Demonstrate strong interpersonal skills with the ability to work independently and motivated to work as a team player to contribute to the success of the department and in turn, the organization. 13. Perform all other duties as assigned. 14. Follow the core principles representing the ideal behaviors that will guide the IT Team to success: 1.) Respect Others, 2.) Give Your Best, 3.) Be Accountable, 4.) Communicate Transparently and Effectively, 5.) Inquire and Provide Honest Feedback, 6.) Be Fiscally Responsible, and 7.) Commit to a Lifetime of learning. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. SUPERVISORY RESPONSIBILITY: This position requires no supervision of employees. WORK ENVIRONMENT This job operates in a professional office environment. This role routinely involves standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. PHYSICAL DEMANDS: The employee is frequently required to: 1) Type or otherwise work with fingers; 2) Talk expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers or clients accurately, loudly, or quickly; 3) Hearing - perceiving the nature of sounds at normal speaking levels with/without correction. Ability to receive detailed information through oral communication and make the discrimination in sound; 4) Specific vision abilities required by this job include: viewing a computer monitor; extensive reading. Sedentary work may require occasionally lifting of up to 10 pounds and/or move up to 25 pounds. This work involves sitting most of the time, walking and sitting. TRAVEL: Moderate travel is required for this position. COMPENTENCIES: 1. Strong Communication Proficiency 2. Technology Savvy 3. Customer/Client Focus 4. Deadline Oriented 5. Analytical Skills 6. Interpersonal Skills 7. Ethical Conduct EDUCATION, TRAINING, AND EXPERIENCE: An associate degree in an Information-related field with at least 3 years of IT-related experience is required. A practical knowledge of mobile and PC operating and application systems with an understanding of network topologies is required. A proven ability to diagnose and correct operating system and application problems. Strong interpersonal, analytical, and communication skills are required. Professional demeanor with clear and direct communication skills. Self-motivated and results oriented. Ability to thrive under pressure and deliver effectively in a fast-paced environment. Ability to manage multiple priorities effectively and consistently.

SUMMARY OBJECTIVE: This position is responsible for performing a higher level of support duties to the Retail Operations Division while providing specialized training, coaching and the development and management of new and existing Retail Banking employees during their Probationary period in line with the Branch Operations Manual and overall strategic plan. Operational responsibilities involve performing and/or assisting with various activities related to administrative, operations, compliance, and customer service; and ensures compliance with state and federal laws and regulations. ESSENTIAL FUNCTIONS: 1. Conduct Retail training to include but not limited to Platform, new and existing tellers, new accounts and system specific training. Develop, monitor and conduct product knowledge training. 2. Always ensure that extreme confidentiality of all matters within the division are practiced. 3. Assist Retail branch operations with internal auditors, inspections and compliance. Along with Retail Banking staff, review branch audits and identify possible training needs. 4. Assist Retail branch operations along with RSM's in resolving operational problems to include the adoption of uniform operating procedures, over and short procedures and other procedures as assigned. 5. Participate in meetings, conferences, and project team activities for increasing professional knowledge, conveying and/or gathering information required to perform required functions. 6. On an annual basis, assist the Retail Operations Manager in conducting training needs assessments and make recommendations to the department regarding the need for identified training initiatives. 7. Contribute to making the appropriate recommendations related to the Community Banking Taskforce along with daily staffing models to achieve optimum staffing levels for all branches. 8. Act as liaison between Retail branch personnel and other departments in order to resolve operational problems and/or issues. 9. Offer suggestions toward changes, additions and/or deletions of the Disaster Recovery, Pandemic Plan and Business Resumption testing for Retail banking and branches as needed. Additionally, aid in the annual review of escheat filing for safe deposit boxes. 10. Continually keep up to date on all changes/ additions/ deletions regarding the teller operations policies and procedures for the Bank as well as assisting in the implementation/training of all branch personnel which may include updating the Branch Operations Manual and Bankway Best Practices Manual. Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. SUPERVISORY RESPONSIBILITY: This job no requires supervision of employees. WORK ENVIRONMENT: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. PHYSICAL DEMANDS: The employee is frequently required to: 1) Type or otherwise work with fingers; 2) Talk expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers or clients accurately, loudly, or quickly; 3) Hearing - perceiving the nature of sounds at normal speaking levels with/without correction. Ability to receive detailed information through oral communication and make the discriminations sound; 4) Specific vision abilities required by this job include: viewing a computer monitor; extensive reading. Sedentary work may require occasionally lifting of up to 10 pounds and/or moving up to 25 pounds. This work involves standing or sitting most of the time. TRAVEL: Occasional travel is required for this position for training, branch visits, company sponsored events, etc. COMPETENCIES: 1. Communication Proficiency 2. Computer Skills 3. Customer/Client Focus 4. Deadline Oriented 5. Organizational Skills 6. Independent Judgment 7. Ethical Conduct EDUCATION, TRAINING AND EXPERIENCE: A minimum of a high school education/GED, associate degree preferred, along with three (3) or more years of administrative and sales experience is required. Must be able to demonstrate self-initiated project management skills.

Main Office Location: Windber SUMMARY OBJECTIVE: Manage the assigned office in your market to ensure full compliance with banking laws and regulations, internal policies & procedures, and sound banking practices. This position is responsible for the administration and efficient daily operation of full-service branch office(s), including operations, sales, customer service, security, and safety in accordance with the Bank's objectives. ESSENTIAL FUNCTIONS: l. Provides leadership, training, and supervision. Delegates day-to-day operations to branch personnel at branch office(s). 2. Motivate the branch staff to provide a superior level of customer service and promote the service culture through coaching, guidance, and staff motivation. Provide consistent feedback to staff through performance appraisals and informal group huddles and/or individual meetings. 3. Explain bank's programs, policies, and objectives using well-developed communication skills to both internal and external customers. 4. Develop new deposit and loan business. Coordinate and supervise the sales efforts of internal staff to ensure maximum cross-sales penetration. Motivate the branch staff to work together to achieve individual and branch sales goals through new business sales, referrals, and retention of account relationships for efforts to achieve all monthly/quarterly goals. 5. Responsible for dealing with internal auditors, inspections, and compliance. Ensure that all day-to-day operations are conducted in a manner to guarantee acceptable audit results. 6. Monitor the compliance of the branch audits and identify training needs. 7. Assist in the administration of all Teller operations, policies, and procedures for the Bank to ensure uniformity of branch Teller procedures in the office(s). 8. Ensure that the Branch staff works cohesively with other personnel including, but not limited to, Relationship Managers, Business Bankers, Mortgage Originators, Financial Services Advisors, and Trust Officers. Document business development efforts and results for inside sales staff, in assigned market region. 9. Develop new business by coordinating outside calling efforts individually and/or jointly with business partners on a weekly basis. 10. Coordinate follow-through on all business sold from inside sales efforts to ensure customer satisfaction, and a thorough understanding of the financial products purchased. 11. Exercise personnel leadership concerning recruitment, recognition, scheduling, coaching, training, evaluations, and adherence to the bank's collective bargaining agreement. 12. Participates in community organizations to increase the Bank's visibility and to enhance new and existing business opportunities. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. SUPERVISORY RESPONSIBILITY: This position requires supervision of employees. WORK ENVIRONMENT: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. PHYSICAL DEMANDS: The employee is frequently required to: l) Type or otherwise work with fingers; 2) Talk expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers or clients accurately, loudly, or quickly; 3) Hearing - perceiving the nature of sounds at normal speaking levels with/without correction. Ability to receive detailed information through oral communication and make the discriminations in sound. 4) Specific vision abilities required by this job include viewing a computer monitor; extensive reading along with travel as required. Sedentary work may require occasionally lifting of up to ten pounds and/or move up to twenty-five pounds. This work involves sitting most of the time with walking and sitting. TRAVEL: Some travel is required for this position for outside sales calling efforts, trainings and/or meetings. COMPETENCIES: l. Communication Proficiency 2. Supervisory Experience 3. Comfortable with Microsoft Applications 4. Deadline Oriented 5. Organizational Skills 6. Independent Judgement 7. Ethical Conduct REQUIRED/ PREFERRED EDUCATION and EXPERIENCE: A bachelor's degree in Business Administration or similar or a minimum of five (5) years of experience in branch operations and sales along with proven supervisory/management experience, is required.

ESSENTIAL FUNCTIONS: 1. Utilize training to become familiar with regulatory expectations in the areas of Regulatory Compliance. Develop an understanding of how changes in regulation impacts the Bank's policies, procedures, and programs. 2. Function as the HMDA Coordinator, responsible for the quarterly scrub of HMDA data provided by the respective business lines and compiling the data to prepare for annual submission. 3. Under the direction of the supervisor, assist in the completion of the annual compliance testing program. Analyze information to identify gaps in the AmeriServ's Compliance Management System and suggest corrective actions. 4. Assist in the review of all marketing materials to ensure they meet applicable regulatory guidelines. 5. Assist management in maintaining General Policy Database to ensure corporate policies are current. 6. Assist supervisor in the review of the bank's Identity Theft Red Flags, to include review of red flags risk assessment, procedures, and training. 7. Sit as a member for both the Compliance and CRA/Fair Lending Committees 8. Assist in monitoring the bank's annual Compliance Training Plan. 9. Act as an administrator of the National Mortgage Licensing System Federal Registry, to include monitoring the addition, deletion, and renewal activity of the bank's Mortgage Loan Originators (MLO's) Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. SUPERVISORY RESPONSIBILITY: This position requires no supervision of employees. WORK ENVIRONMENT: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. PHYSICAL DEMANDS: The employee is frequently required to: 1) Type or otherwise work with fingers; 2) Talk expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers or clients accurately, loudly, or quickly; 3) Hearing - perceiving the nature of sounds at normal speaking levels with/without correction. Ability to receive detailed information through oral communication and make the discriminations in sound; 4) Specific vision abilities required by this job include: viewing a computer monitor; extensive reading. Sedentary work may require occasionally lifting of up to 10 pounds and/or move up to 25 pounds. This work involves sitting most of the time with walking and sitting. TRAVEL: No travel is required for this position except for possible training and conferences. COMPETENCIES: 1. Communication Proficiency 2. Strong Computer Skills 3. Analytical Skills 4. Deadline Oriented 5. Organizational Skills 6. Independent Judgment 7. Ethical Conduct EDUCATION, TRAINING AND EXPERIENCE: Bachelor's Degree is required, along with two (2) years of banking related experience. Banking experience in Compliance, Audit or Operations is preferred. Database program experience is required.

SUMMARY OBJECTIVES: This position works closely the with Retail Branch Manager to ensure that all processes and services offered by the bank run smoothly. Perform day-to-day branch operations and management of teller/ Platform staff along with providing leadership and guidance. Adhere to all operational policies and procedures to ensure safety and soundness of the bank. Monitor sales/service quality levels and mentor staff to achieve goals. ESSENTIAL FUNCTIONS: 1. Gain thorough and comprehensive understanding of all retail products and bank services to successfully coach and cross sell through outbound calling. Assist in branch sales efforts to achieve bank, branch and individual goals. 2. Maintain a comprehensive knowledge on related policies, procedures, rules and regulations including robbery procedures. Must be familiar with all aspects of BSA reporting. Ensure ongoing compliance with audit procedures and other applicable Federal and State Banking regulations. 3. Open and close the branch in accordance with procedures designed to maintain the security of the branch and employees. 4. Coach less experienced staff on a regular basis to improve their sales/operational skills for the betterment of the individual/team/bank. 5. Responsible for the completion of various daily, weekly and monthly reports as assigned, including operational, risk, sales and staffing schedules. 6. Oversee staff adherence to performance expectations and complete verbal/written warnings as needed and annual performance reviews. 7. Handle and/or follow-up on all customer complaints and research items in accordance with bank policy. 8. Oversee the staff to ensure appropriate completion of all teller and/or operational branch functions and on daily basis and advise the Retail Branch Manager of any department or branch issues. 9. Recommend tactical solutions to improve branch operational efficiency, delivery convenience, and customer service metrics. 10. Attend monthly Branch manager meetings in the absence of the Retail Branch Manager. 11. When applicable, serve on various internal Bank Committees as assigned. 12. Participate in at least one (1) community organization by serving as a committee member and/or in a leadership role. 13. When available, enroll in Retail Branch Manager trainee program for future career advancement and succession planning. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. SUPERVISORY RESPONSIBILITY: This position requires supervision of employees. WORK ENVIRONMENT: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. PHYSICAL DEMANDS: The employee is frequently required to: 1) Type or otherwise work with fingers; 2) Talk expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers or clients accurately, loudly, or quickly; 3) Hearing - perceiving the nature of sounds at normal speaking levels with/without correction. Ability to receive detailed information through oral communication and make the discriminations in sound. 4) Specific vision abilities required by this job include: viewing a computer monitor; extensive reading along with travel as required. Sedentary work may require occasionally lifting of up to 10 pounds and/or move up to 25 pounds. This work involves sitting most of the time with walking and sitting. TRAVEL: No travel is required for this position except for possible trainings and/or meetings. COMPETENCIES: 1. Strong Communication Proficiency 2. Supervisory and Motivation Experience 3. Proficient in Computer Applications (Microsoft Word, Excel and Outlook) 4. Deadline Oriented 5. Organizational Skills 6. Independent Judgement 7. Ethical Conduct REQUIRED/ PREFERRED EDUCATION and EXPERIENCE: A minimum of a high school diploma is required, with a college degree preferred. Five (5) years of experience in branch operations required. Must be able to supervise and motivate subordinates and work effectively with other managers. Some technical knowledge of banking operations in one or more operational areas is essential. Individuals should also be familiar with applicable federal and state regulations which require some level of operational support.

Maintain and distribute all loan approvals. Complete the necessary Patriot Act Search, request flood and property reports, UCC searches, Credit Reports, DNBireports, Value Line reports and all other requested reports from the appropriate provider/vendor. Must review items provided to ensure correct searches/reports are ordered. Follow up to make sure reports are received. Prepare Commercial Loan documents utilizing the Bank's contracted Documentation Preparation software, Microsoft Office products, Adobe Acrobat or other programs as needed. Requires an understanding of Commercial Lending/Loan structure and how that translates to documentation preparation. Must have the ability to analyze the information provided and properly document the loans in accordance with the approval, Credit Policy, and State and Federal laws and regulations. Calculate payments and determine interest rate change details. Prepare commercial banking's Notice of Adverse Action letters and image all Denied and Withdrawn commercial loans. Fund new loans and process advances on existing loans, monitor customer's borrowing base certification and ensure that all required documentation/approvals are received prior to advance being completed. Process fees for loans including, but not limited to, commitment fees, documentation fees, and report fees. Log all required financial and documentation information received. As requested, work with branch personnel to open deposit accounts on specified commercial related accounts. Respond to internal/external customers as assigned. Assist with software upgrade testing and assist with research and communication talks with software vendors to resolve issues with system functionality. Complete commercial banking's HMDA reporting by reviewing loan approvals/rejections to determine which loans are HMDA reportable and then complete the LAR, all within the guidelines of Federal Law. Prepare, submit and track invoices for service providers (legal, appraisal, environmental, credit reporting, etc.) Reconcile general ledger accounts including, but not limited to, Loans in Process, deferred Remittance, etc. Prepare, organize and compile all Board packages as well as copy, scan and distribute credit/discount loan packages. Work with Loan Administration to research and resolve servicing errors. Perform all other related duties as assigned pertaining to the job function.

SUMMARY OBJECTIVE: Administer assistance to lending officers of the bank by furnishing credit analysis and financial information evaluation services. Promote compliance with established credit policies and procedures. Functions at a wholly-independent level and assists Supervisor of Credit Analysis Department in training and coaching of less experienced Credit Analysts. ESSENTIAL FUNCTIONS: 1. In support of the Lending Division, prepare accurate, comprehensive and timely credit analysis as required by policy to support loan production efforts of the Lending Division with appropriate balance of credit risk management and compliance with credit policies. Evaluate financial statements and various credit data to determine and document the degree of risk in lending funds. Complete ratio, trend and cash flow analysis. Carefully analyze all data to produce meaningful, clear and objective reports. 2. Ensure that credit files are complete, identify any documentation deficiencies, and work with relationship manager to anticipate, identify and collect documents as needed for timely approvals on new and existing credits. Thoroughly research borrowers, guarantors and industry data, with focus on addressing any potential credit worthiness concerns. 3. Contribute to and participate in maintaining a consistent credit culture throughout the organization by promoting compliance with all credit policies and procedures, by providing support to the Lending Division in interpretation of policy and aiding the loan officers in evaluating appropriate loan structure relating to loan proposals and/or proposed loan modifications. 4. Serve as an internal training resource by assisting the department supervisor to provide direction, training, guidance and coaching to less experienced analysts, specifically with review of analysis, reports and/or projects completed by junior analysts to ensure accuracy. 5. Provide spreadsheet preparation services as requested by the Lending Division and provide credit analyses of existing lending exposures in the portfolio, with a goal of assuring annual analysis, in the minimum, of the largest 25 credit exposures of the Bank. Provide ongoing monitoring of financial covenants, including calculations, monitoring updates and communication of compliance status. Complete review of real estate appraisals and evaluations accurately and on time as assigned. 6. Adhere to project deadlines and maintain a good working knowledge of the Bank's lending policies and procedures and identify exceptions to policy. Provide technical advice to relationship managers as needed. 7. Continually keep abreast of related legal, banking, industry, compliance and market risk related issues. 8. Contribute to and participate in maintaining a consistent credit culture throughout the organization by promoting compliance with all credit policies and procedures, by providing support to the Lending Division in interpretation of policy and by helping the loan officers in evaluating appropriate loan structure relating to loan proposals and/or proposed loan modifications. 9. Enhance and promote the Bank through participation in community organizations, activities, and projects. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. SUPERVISORY RESPONSIBILITY: This position does not supervise employees. WORK ENVIRONMENT: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. PHYSICAL DEMANDS: The employee is frequently required to: 1) Type or otherwise work with fingers; 2) Talk expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers or clients accurately, loudly, or quickly; 3) Hearing - perceiving the nature of sounds at normal speaking levels with/without correction. Ability to receive detailed information through oral communication and make the discriminations in sound. Operating a motor vehicle and the ability to adapt to environmental weather conditions, as seasons change. Sedentary work may require occasionally lifting of up to 25 pounds and/or move up to 30 pounds. This work involves sitting most of the time with walking, driving and sitting. Specific vision abilities required by this job include: 1) viewing a computer monitor; 2) extensive reading; 3) driving. TRAVEL: No travel is required, except for possible (training and seminars) COMPETENCIES: 1. Strong Communication Skills (Written and verbal) 2. Analytical Skills 3. Computer Skills including Microsoft Office and Internet 4. Deadline Driven 5. Ethical Conduct 6. Principled Time Management 7. Composure Under Pressure/Stressful Situations 8. Ability to handle multiple projects/priorities simultaneously REQUIRED EDUCATION and EXPERIENCE: Bachelor's Degree in accounting, finance, business, or related field with completion of accounting coursework through at least the intermediate level. Minimum of five (5) years of commercial banking experience in the credit analysis department of the bank or equivalent. In lieu of a bachelor's degree, eight (8) years of commercial banking experience in the credit analysis department of a bank. Demonstrate working knowledge of the bank's credit policy.

SUMMARY OBJECTIVE: Responsible for the completion of all preferred affinity partner loan application requests, including residential mortgage, home equity line of credit and personal line of credit. ESSENTIAL FUNCTIONS: 1. Originate, develop, and complete residential mortgage, home equity line of credit and personal line of credit loan applications by phone, fax, electronically or mail for affinity program members. 2. Talk with prospective lending customers to perform a mortgage pre-qualification, appropriate counseling, and compliant loan application services. 3. Efficiently and effectively utilize the Encompass automated loan processing software system to process mortgage applications and provide initial disclosures to the borrower. 4. Efficiently and effectively utilize the Consumer Loan application system for Home Equity line of credit and personal line of credit applications. 5. Perform initial file set up and pre underwriting review procedures. 6. Maintain contact with borrowers, real estate agents, closing agents, lenders and vendors to assist with the coordination of the processing and closing of a mortgage or consumer loan request. 7. Ensure customer satisfaction by maintaining effective communication with the borrower throughout the entire mortgage or consumer loan process. 8. Originate mortgage and consumer loans from internal referral sources as needed. 9. Backup to conventional originators when necessary, including their customers who walk into the Main Office with questions. 10. Participate in the execution of the Residential Mortgage Departmental Plan by assisting in meeting or exceeding all individual, department, and corporate production and budget goals. 11. Keep fully informed on all mortgage related policies, procedures, and mortgage related legislation. 12. Keep informed and abreast of current industry trends and developments in the real estate market Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. SUPERVISORY RESPONSIBILITY: This position requires no supervision of employees. WORK ENVIRONMENT: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. PHYSICAL DEMANDS: The employee is frequently required to: 1) Type or otherwise work with fingers; 2) Talk expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers or clients accurately, loudly, or quickly; 3) Hearing - perceiving the nature of sounds at normal speaking levels with/without correction. Ability to receive detailed information through oral communication and make the discriminations in sound. 4) Specific vision abilities required by this job include viewing a computer monitor; extensive reading. Sedentary work may require occasionally lifting of up to 10 pounds and/or move up to 25 pounds. This work involves sitting most of the time with walking and sitting. TRAVEL: Occasional travel may be required. COMPETENCIES: 1. Excellent Communication Skills 2. Strong Detail & Organization Skills 3. Computer Proficiency (focus on Excel) 4. Deadline Orientated 5. Analytical Skills 6. Independent Judgment 7. Ethical Conduct REQUIRED/ PREFERRED EDUCATION and EXPERIENCE: Minimum High School graduate with at least three (3) years related experience in mortgage lending or combined experience in lending or related fields.

Train on the following for six months: Under general supervision, this position will serve as the Customer Ambassador for the Bank with the overall purpose of supporting and performing the functions of advising, opening and servicing deposit account customers and processing transactions according to established policies, procedures and standards of performance. Building and establishing a trusted relationship with new and existing customers. Providing quality and efficient service to customers who prefer one-on• one interaction with the bank whether in person or over the phone. With thorough product knowledge and an understanding of the customer's financial needs, must be able to effectively advise them and recommend the best options to satisfy those needs. They will also be responsible for the processing of regular transactions, such as receiving and paying out money, and keeping records of money and negotiable instruments involved in financial transactions in an efficient, friendly, and accurate manner. Provides personalized banking services to financial institution customers by performing the following duties: 1. Identify opportunities to recommend the right products and services to meet the financial needs of existing and potential customers. Provide quality service and facilitate the development of lasting relationships throughout every customer interaction. Meet with customers to help them identify their financial goals and recommend, educate, open and/or refer the appropriate products and services to meet those goals 2. Participate in training and support the sales initiative of the bank. Actively contribute to and participate in sales meetings and promotions. Participate in outbound calling efforts to assist in cross referring and selling products and services for the Bank to increase deposits, grow loans, build fee income, and develop new relationships to increase cross selling achieve individual referral goals set by the head of Retail Management and the Union based on the overall branch annual budget goals. 3. Open new and service existing deposit accounts through face-face, telephone and on-line contact. Assist and perform maintenance regarding all Bank products and services. Provide loan production support. Answer customer and staff inquiries. Respond to questions from customer's surveys, emails, and follow-through with requests for additional information. Introduce customers to appropriate staff for other products and services in order to cross-sell and expand customer relationships. 4. Assist and perform all teller related duties. Possess a working knowledge of all related policies and procedures in addition to complying with applicable regulations. 5. Once trained, rotate all branch duties as assigned to retail the basic skills in all operations of the bank. 6. Demonstrate the ability to establish as effective working relationship within a Team environment. 7. Develop and improve skills through participation in training programs and feedback discussions with supervisors to sustain a high standard of customer service. 8. Serve as a mentor to lesser experienced Retail Sales Associates. 9. Perform all other related and miscellaneous clerical duties as assigned pertaining to the job description. The above statement reflects the general details considered necessary to describe the principals of the job identified and shall not be construed as a detailed description of all the work requirements that may be inherent in the job.

Summary of Basic Function: Responsible for maintaining internal compliance standards including BSA and AML and regulatory compliance, maintaining adherence to the institution's policies and procedures, consumer regulations, and Federal and state regulations, documentation of audits and reporting, and developing/facilitating compliance and BSA/AML training for Bank staff. Supports overall program effectiveness of the Bank's Compliance Program. Essential Duties and Responsibilities: Performs periodic compliance and BSA/AML audits, risk assessments and conducts ongoing compliance monitoring activities Prepares compliance work papers and reports Works with business areas to identify corrective actions to be taken for any identified procedural or training weaknesses Assists in the identification, implementation, and monitoring of compliance controls Regularly tracks and monitors outstanding compliance issues to ensure remediation and corrective action is completed by expected remediation date Collaborates with various business areas to assist in the development and maintenance of compliance policies and procedures Assists with the annual review of Compliance Department policies and procedures Assists with compiling compliance related data for management reporting Assesses training needs relating to Deposit Compliance and BSA/AML; develop and facilitate training as needed Responsible for accurate completion and timely filing of CTRs and SARs Reviews alerts and conducts investigations for potentially suspicious activity as detected by Verafin and staff Utilizes analytical skills to detect, mitigate, and prevent fraud Conducts initial and ongoing enhanced due diligence reviews for exempt customers and customers identified as high risk according to review policies Additional tasks and responsibilities may be assigned based on business need Knowledge, Skills, Abilities and Requirements: Bachelor's degree and/or 3-4 years previous related experience in banking operations, compliance, fraud or audit related functions Excellent written and verbal communication skills Strong analytical and problem-solving abilities Attention to detail and strong organizational skills Ability to work independently and manage multiple priorities Working knowledge of BSA/AML, OFAC, and other relevant regulations Prior experience utilizing BSA/AML software is a plus Physical Demands and Work Environment: This position offers hybrid flexibility, with the ability to work both remotely and on site in the office. Physical Requirements: prolonged standing (5-8 hours per day), frequent use of hands to manipulate/grasp objects, ability to communicate face to face and on the phone with clients, occasional bending and lifting from floor height, frequent forward reach, frequent lifting of 1-10lbs, occasional lifting of up to 50lbs, ability to see and read fine print, must be able to distinguish and count currency. Work may be performed in an office environment with normal noise levels. Involves prolonged sitting and computer usage. The position is headquartered in Pittsburgh, Pennsylvania, and incumbent will need to live within a commutable distance. Benefits At Brentwood Bank, we know that great people make a great organization. We value our people and offer our employees a broad range of benefits to support wellness for individuals and families. Our People and Culture Brentwood Bank is committed to a diverse, equitable, and inclusive culture that empowers our people to contribute their unique ideas and perspectives to make a difference. Brentwood Bank creates a strong relationship within the communities we serve and will continue to contribute our time, talent, and financial support to improve the areas where we live and work. Here, you will work alongside company leaders and industry pioneers who have proven experience and are committed to continuous innovation. Employees feel valued in all aspects of their lives, including both their professional and personal aspirations. We are looking to hire the best and brightest to help us continue to evolve and drive superior services. Professional Development From entry-level employees to senior leaders, we believe there is always room to learn. We offer opportunities to build new skills, take on leadership opportunities, and grow connect through mentorship. From on-the-job training to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.

Summary of Basic Function: Looking for an experienced Senior Business Banker that in addition to generating Deposit and Loan Relationships with Businesses, will also be responsible for selling the Bank's Treasury Management products and services that meet the needs of our customers. The Treasury Management Banker must understand their client's business needs and serve as a trusted advisor for the relationship. The primary focus of this position is growing relationships with current customers, servicing and retaining current customers and acquire a portfolio of potential customers across many lines of business to drive maximum service and long-term retention. Essential Duties and Responsibilities: Be the face of Brentwood Bank, providing internal and external customers with consistent and superior customer service, presenting a professional, friendly, and helpful appearance with every interaction. Evaluate needs of prospective and current clients in an effective manner. Prepares written proposals to include required quotes and assessments of client needs. Acquire new customers through business development, networking, cold calling, and effective sales techniques. Follows up customer sales as appropriate - responsible for cross selling all products and services of the bank to develop whole customer banking relationships. Help customers drive their digital access and knowledge by educating them on web and mobile banking features Understands and supports sales policies and procedures to provide proper and effective treatment to all customers. Maintain accurate and detailed logs of customer interactions, referral, communications, preferences, complaints, and other information in the COCC CRM. Maintains familiarity with laws pertaining to the sale of financial institution products and services. Promote internal communications with all Bank departments to ensure quality and consistency in the Bank service offering. Represent and promote favorable image and uphold the Bank reputation through involvement in community activities. Research trends and technical developments through related publications and training sessions to maintain current knowledge and specifically meet customer requests. Performs other duties as assigned. Knowledge, Skills, Abilities and Requirements: Associates degree or equivalent experience required; Bachelor's Degree preferred Five years of sales experience in a bank or financial institution Demonstrated superior customer service, sales, and communication skills Excellent organizational and time management/prioritization skills Ability to effectively ask questions and identify needs to enhance the customer relationship Comfortable with using digital technology to support the delivery of business goals Ability to problem solve and provide solutions to customer issues Self-motivated, confident and ability to multitask effectively Physical Demands and Work Environment: This is a remote flexible role, and it is expected there will be both remote and office work. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Work may be performed in an office environment with normal noise levels. Involves prolonged sitting and computer usage. The position is headquartered in Pittsburgh, Pennsylvania, and incumbent will need to live within a commutable distance. Benefits At Brentwood Bank, we know that great people make a great organization. We value our people and offer our employees a broad range of benefits to support wellness for individuals and families. Our People and Culture Brentwood Bank is committed to a diverse, equitable, and inclusive culture that empowers our people contribute their unique ideas and perspectives to make a difference. Brentwood Bank creates a strong relationship within the communities we serve and will continue to contribute our time, talent, and financial support to improve the areas where we live and work. Here, you will work alongside company leaders and industry pioneers who have proven experience and are committed to continuous innovation. Employees feel valued in all aspects of their lives, including both their professional and personal aspirations. We are looking to hire the best and brightest to help use continue to evolve and drive superior services. Professional Development From entry-level employees to senior leaders, we believe there is always room to learn. We offer opportunities to build new skills, take on leadership opportunities, and grow connect through mentorship. From on-the-job training to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career. Brentwood Bank is an EEO/Disability/Vet friendly employer

Originate residential mortgage and home equity loans in support of department and organizational goals. Keep fully informed on mortgage related policies, procedures, and regulations along with industry trends and developments in the real estate market. 1. Originate, develop, and complete residential mortgage and home equity loan applications at a time and location convenient to the borrower. 2. Follow up on all conditions in order to effectively meet contract deadlines, and lock expiration dates. Keep borrowers and all third parties aware of the status and progress of the loan. 3. Build varied sources of referrals, including but not limited to the following: realtors, builders, attorney, settlement companies, accountants, and other centers of influence. Build and maintain relationship with AmeriServ personnel (Retail, Commercial, Trust, etc.) 4. Participate in the execution of the Residential Mortgage Departmental Plan by assisting in meeting or exceeding all individual, department, and corporate production and budget goals. Support ownership interest of Bankers Settlement of Southwest PA, along with referrals to other divisions within AmeriServ. 5. Keep informed and abreast of current industry trends and developments in the real estate market along with mortgage related policies, procedures, and regulations. 6. Actively participate in civic, business, and other community related activities, which provide business development opportunities. 7. Pro-actively seek out opportunities that support the Bank in meeting its CRA responsibilities. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. : This position has no supervision of employees. : This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. : The employee is frequently required to: 1) Type or otherwise work with fingers; 2) Talk expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers or clients accurately, loudly, or quickly; 3) Hearing - perceiving the nature of sounds at normal speaking levels with/without correction. Ability to receive detailed information through oral communication, and make the discriminations in sound. Operation of a motor vehicle and the ability to adapt to environmental weather conditions, as seasons change. Sedentary work may require occasionally lifting of up to 10 pounds and/or move up to 25 pounds. This work involves sitting most of the time with walking and sitting. Specific vision abilities required by this job include: 1) viewing a computer monitor; 2) extensive reading. : Extensive travel is expected for this position. : 1. Communication Proficiency 2. Interpersonal Skills 3. Driving Motor Vehicle 4. Customer/Client Focus 5. Deadline Driven 6. Ethical Conduct : Minimum High School graduate with related experience in mortgage lending with a minimum of three (3) years combined experience in residential mortgage loan originations, loan processing, underwriting, secondary marketing, real estate sales, leasing, commercial lending, or consumer lending is preferred. Must have strong business development skills.