Bridgehead IT jobs - 21 jobs

Because of our commitment to customer satisfaction, Bridgehead IT has grown into an industry leader. We are actively looking for a personable, passionate, and highly driven individual for the System Administrator III position. The System Administrator III is responsible for the advanced installation, configuration, maintenance, and troubleshooting of client server and storage systems. This role requires extensive experience in system administration, a strong understanding of server operating systems, hardware, and virtualization, as well as the ability to resolve complex technical issues. The ideal candidate will have a background in enterprise-level server and storage systems, exceptional problem-solving skills, and the ability to work both independently and collaboratively with internal teams and clients. Key Responsibilities: Troubleshoot and resolve complex break/fix issues. Track time and work completed in a ticketing system. Interact with customers and vendors to gather information and troubleshoot problems. Communicate and work with other teams, both internal and external, to accomplish a broad spectrum of technical issues and processes. Document common issues and processes to contribute to the team's knowledge base. Support and implement core Windows Server roles and features such as Active Directory, remote desktop services, file and printer sharing, etc. Support and implement Microsoft cloud technologies like Azure, Exchange Online, Teams, and Microsoft 365. Monitor and manage backup and disaster recovery systems. Work with vendors and gather information from public sources to support 3rd party applications. Be a point of escalation for lower-level technicians and higher difficulty tickets. Performs other related duties as assigned. Skills and Qualifications: Bachelor's degree in computer science, Information Technology, or a related field, or equivalent work experience. 5-7 years of experience in IT customer support; knowledge of computer systems administration Advanced knowledge of cloud-based technologies such as Office 365, VMWare, Hyper V, Azure, AWS. Proficient with all windows based operating systems, SANs, Microsoft Exchange, File and Print operations, DNS, SQL, Group Policy and Active Directory. Experience working with ticketing systems to manage and resolve system-related issues. Ability to work in a fast-paced environment while maintaining quality customer service. Ability to work afterhours to meet customer requirements and participate in on call duties when scheduled. Excellent communication skills, both written and verbal. Possesses advanced level troubleshooting skills. Ability to work independently and with a team. Bridgehead IT is proud to be an equal opportunity workplace and is an affirmative action employer.

The Data Integration Engineer will own the design, build, and operation of scalable data pipelines and warehouse models that power analytics and operational reporting. You'll integrate diverse sources (databases, APIs, SaaS apps, flat files), and engineer performant ELT/ETL in the cloud. You'll collaborate closely with analytics, app dev, and business stakeholders to turn requirements into trusted, production-grade datasets. Duties/Responsibilities: Data Pipeline Development Design and implement scalable ETL/ELT pipelines (batch and near-real-time) to ingest from databases, APIs, SaaS, and flat files into Snowflake, Azure Synapse, or similar. Build integrations using tools such as Azure Data Factory (ADF), Fivetran, CData Sync, and Boomi; extend with custom code where needed. Write clean, maintainable code (primarily SQL, plus Python or PHP when required for custom connectors, transformations, or microservices). Optimize workflows for performance, reliability, and scalability (partitioning, parallelism, incremental loads, CDC, idempotency, retry/rollback). Manage Datawarehouse platforms such as Azure Synapse and Snowflake Troubleshoot data pipeline failures and errors. Data Warehouse Management Develop and maintain data models, schemas, views, and stored procedures; manage staging/core/mart layers and source to target mappings. Implement data quality validation and monitoring (null/dup/range checks, schema drift detection, reconciliation). Respond to and troubleshoot errors identified. Apply warehouse best practices (clustering/partitioning, cost governance, role-based access, tagging/lineage). SQL & Python Support Complete complex SQL queries, refactors (window functions, CTE chains), and performance tuning (explain plans, pruning, join strategy). Create and/or troubleshoot Python notebooks (packaging, scheduling, secret mgmt) and integration into pipelines. Collaboration & Documentation Partner with data analysts and stakeholders to clarify requirements and acceptance criteria and translate into source to target and technical designs. Maintain technical specs, data flow diagrams, and operational procedures; contribute to standards and reusable patterns. Qualifications: The ideal candidate will possess the following abilities, attributes, experience and skills: 4+ years' experience in Data Warehousing and Data Engineering. Strong experience with Data Warehouse as a Service (DWaaS) platforms (Snowflake, BigQuery, etc). Strong SQL skills and ability to write queries and data extracts. Experience working with different database types Experience working with and troubleshooting different ETL tools such as Azure Data Factory, Boomi, Fivetran, and CData Sync. Strong understanding of DWaaS database architecture and ability to design and build optimal data processing pipelines. Demonstrated skill in designing highly scalable ETL processes with complex data transformations, data formats including data cleansing, data quality assessment, error handling and monitoring. Design, develop, manage, and monitor complex ETL data pipelines and support it through all environment runways. Experience with Python/JavaScript or other scripting languages is a plus. Provide Support and troubleshooting for data platforms. Manage and prioritize multiple assignments. Ability to work individually and as a team. Provide technical guidance and mentoring for other team members. Good communication and cross functional skills. Bridgehead IT is proud to be an equal opportunity workplace and is an affirmative action employer.

The Information Technology Project Manager will plan, establish, and manage information technology (IT) projects and will serve as a liaison between the business and technical aspects of assigned projects. The Project Manager will define and lead a multitude of technical projects of high complexity, size, confidentiality, and enterprise-level visibility to achieve strategic business/technical goals and operational objectives. This position will serve as the primary resource for cross-functional (internal and external entities) team members on escalated issues of a unique technical nature. Coaches' others on managing risk by using established project management processes to address execution challenges associated with quality, schedule, and cost. Drives creative alternatives to project challenges; partners with others to drive adoption, and challenges standards. Collaborates with key stakeholders and work efforts teams to ensure objectives are met. Duties/Responsibilities: Identifies & manages assigned IT projects to ensure adherence to budget, schedule, and scope of project. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled. Leads, and coordinates activities for highly complex work efforts. Establishes and implements project communication plans, providing status updates to affected staff and stakeholders. Collects, analyzes, and summarizes information and trends as needed to prepare project status reports. Anticipates and recommends improvements to advance project management methods and practices. Engages in identifying impediments to ensure team objectives are met. Reports impediments to Project Team Manager for resolution. Actively identifies and applies best practices and needed process improvements. Partners with business to clearly articulate technical requirements and acceptance criteria of project. Leverages subject matter experts to resolve project challenges. Manages project budgets on the full range of projects. Onsite project management duties as needed Performs other related duties as assigned. Required Skills/Abilities: Organized with attention to detail. Excellent analytical, logical thinking, and problem-solving skills. Excellent verbal and written communication skills. Understanding of project management principles and planning. Proficient with, or able to quickly become knowledgeable with, a range of general and specialized applications, software, and hardware used in the organization and the industry. Proficient with Microsoft Office Suite or related software. Ability to motivate groups of people to complete a project in a timely manner. Education and Experience: College degree or. 4 years of experience managing or leading projects or serving in a project management type role to include technology management or product-forward role (product manager, engineering manager, program manager). Expert knowledge of project methodologies and recommends appropriate methodology for execution. Advanced experience with planning tools, software, and processes to guide work effort plans and deliverables. Ability to articulate high level context of IT projects and influence stakeholders. Additional Bonus Experience: Experience with ConnectWise or TeamWork PMP certification Bridgehead IT is proud to be an equal opportunity workplace and is an affirmative action employer.

Job DescriptionBenefits: Competitive salary Flexible schedule Health insurance Paid time off Training & development Opportunity for advancement We are seeking a highly skilled Senior Technician to deliver advanced IT and cybersecurity solutions for small- and medium-sized businesses. This role involves managing complex technical issues, designing and maintaining secure networks, and leading IT projects from start to finish. Youll work closely with clients to provide strategic technology recommendations, ensure compliance with security standards, and mentor junior team members. Ideal candidates bring extensive MSP experience, strong problem-solving skills, and expertise in systems administration, networking, and security tools. Join our dynamic team to make a meaningful impact while advancing your professional growth. Responsibilities Technical Support: Offer expert assistance for IT systems, encompassing servers, networks, and applications. Troubleshoot simple and complex IT issues (level1 through level 3). Network Management: Design, implement, and maintain secure network solutions. Monitor network performance proactively. System Administration: Perform maintenance, upgrades, and security hardening across client environments. Client Interaction: Build and maintain strong client relationships to foster long-term success. Recommend technology solutions that align with business goals. Project Management: Lead IT projects, including migrations, deployments, and infrastructure improvements. Documentation: Maintain accurate technical documentation and standard operating procedures to ensure consistency and efficiency. Training and Mentorship: Support the development of junior technicians. Compliance: Ensure systems adhere to data protection and cybersecurity regulations. Emergency Support: Respond promptly to critical issues, including after-hours and weekend support as needed. Knowledge, Skills, & Qualifications Experience & Education Must have a minimum of 5 years of IT support experience, with at least 2 years in a senior or Level 3 role. Must have a minimum of 3 years of recent MSP experience. Must have CompTIA Network+ and Security+. Beneficial to have Microsoft MS-102 and SC-300 certifications, or similar. Bachelors degree in computer science, or related field, is a plus, but not required. Technical Expertise RMM and ticketing systems (NinjaOne and Autotask PSA) EDR or MDR systems (SentinelOne or Blackpoint) Windows and Mac workstations and Windows servers Networking, firewalls, VPNs, and security best practices Other Competencies Strong documentation practices (IT Glue) Problem-solving and project management skills Excellent communication and customer service abilities Adaptability in a fast-paced environment Work Environment Blend of in-office and onsite work depending on client needs Occasional local travel to client locations Flexibility to support emergencies or project deadlines Benefits Competitive salary and performance-based incentives Health insurance allowance Paid time off and holidays Professional development support Locally owned and operated Company Overview At TeamLogic IT, we help businesses leverage technology effectively and securely. As part of a dynamic local office backed by a national network, you will have the opportunity to grow your skills, contribute to client success, and collaborate with talented professionals across North America. How to Express Interest If you would like to be considered for this opportunity, please submit your resume and a brief cover letter outlining your background and how you match the requirements for this role.

Because of our commitment to customer satisfaction, Bridgehead IT has grown into an industry leader. We're seeking an entry level IT Triage Analyst with the right skills to join our team and help take our customer-focused services to new heights. The entry level IT Triage Analyst will play a crucial role in coordinating and supporting our technical team to provide prompt assistance to our clients. Under direct supervision and guidance from more experienced team members and managers, the entry level Triage Analyst will be responsible for identifying the specific issue(s) communicated by the customer, the necessary action(s) to take, the correct resource to address the issue, dispatching the technical staff as well as assisting with creating and updating customer and system documentation. In this role, the ability to function in a fast-paced environment, attention to detail, accuracy, efficiency, and pride in your work are crucial to our and your continued success. Key Responsibilities: Dispatching Support Requests: Assist with managing inbound customer support tickets via the ticketing system, phone, and email in a customer friendly and professional manner. Ticket Triage: Evaluate support tickets and assign them to the appropriate IT technicians based on established procedures, customer notes, technician skill set, workload, and geographic location. Communication: Communicate effectively with the technicians, management team, account managers, ownership as well as external customers to guarantee prompt and responsive service to their requests. Documentation: Maintain accurate records of requests, actions taken, and resolutions in the ticketing system. Customer Service: Take responsibility for the customer's needs and requests, including taking ownership of those requests and delivering first-rate service. Teamwork: Work cohesively with the Department Manager, Service Managers, Service Technicians, Sales Representatives and Account Managers to meet the needs of the Customer. Quality Assurance: Participate in quality assurance activities, such as reviewing closed tickets, customer satisfaction surveys, and identifying areas for process improvement. The successful candidate will be a self-starter who is dependable, detail oriented, able to multitask, and able to deliver exceptional customer service. They will have a passion for excellence, the ability to think on their feet and will be readily willing and able to solve problems in a group setting or alone. Good organizational skills and the ability to work in a team environment are also key success factors for this position. Due to the constant communication with customers and internal personnel, the candidate must be able to use correct grammar and spelling, type 20-30 words a minute and be able to communicate effectively in both verbal and written formats. Education & Experience: High School Diploma required. Excellent written and verbal communication skills expected. Experience using Microsoft Office Suite (Microsoft Outlook, Word, Excel) expected. Understanding of IT terms and processes is highly desired. 1-2 years of customer service experience; preferably in a commercial work environment. Experience with commercial third-party service portals, tools and applications (Connectwise, Remedy, TrackIT, Labtech etc) desired but not required. Benefits: In exchange for your hard work and dedication, we offer: Competitive pay Medical, Dental, Vision, and Long Term/Short Term Disability Continuous training 401k with company match Advancement opportunities Bridgehead IT is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Bridgehead IT are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We do not tolerate discrimination or harassment based on any of the above characteristics.

Job DescriptionBenefits: 401(k) 401(k) matching Dental insurance Health insurance Training & development Vision insurance We are seeking a diligent and enthusiastic Managed IT Services (MSP) Level 1 Technician to join our team. The successful candidate will be responsible for providing technical support and services to small to medium-sized businesses (SMBs). This role requires a proactive individual with a strong understanding of IT (hardware & software installation, maintenance, and support), exceptional problem-solving skills, and a dedication to customer satisfaction. At TeamLogic IT, we strive to provide the best customer experience (CX) to everyone we interact with, so interpersonal and strong communication skills are required. Responsibilities: Technical Support: Provide remote and on-site technical support to SMB clients, troubleshooting hardware and software issues promptly and efficiently. System Maintenance: Perform routine maintenance tasks on client systems, including updates, backups, and system monitoring to ensure optimal performance and security. Incident Management: Act as the first point of contact for all IT-related incidents and service requests, ensuring accurate logging, tracking, and resolution in line with service level agreements (SLAs). Client Communication: Maintain clear and effective communication with clients, providing regular updates on incident status and ensuring a high level of customer satisfaction. Documentation: Create and maintain detailed documentation of client systems, configurations, and procedures to support seamless service delivery. Effectively documenting the issue and resolution in our ticketing system. Security Management: Implement and monitor security measures to protect client data and systems, including antivirus updates, firewall configurations, and regular security audits. Hardware and Software Installation: Assist with the installation and configuration of hardware and software for new and existing clients, ensuring compatibility and functionality within their IT environment. Continuous Improvement: Identify opportunities for process improvements and contribute to the development of best practices within the team. Knowledge, Skills, & Qualifications: Education: A degree or diploma in Information Technology, Computer Science, or a related field. Experience: Prior experience in an MSP or IT support environment, preferably servicing SMB clients. Technical Skills: Proficiency in Windows and mac OS operating systems, network configurations, and common business applications (e.g., Microsoft 365, G Suite). Certifications: Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are advantageous. Problem-Solving: Strong analytical and troubleshooting skills with a keen attention to detail. Communication: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users. Customer Service: A customer-focused approach with a commitment to delivering high-quality service and building strong client relationships. Team Player: Ability to work effectively both independently and as part of a collaborative team. Preferred Additional Qualifications Experience with Remote Monitoring and Management (RMM) tools: Familiarity with RMM tools like NinjaRMM or similar platforms. Experience with Ticketing Systems: Knowledge of ticketing systems such as Autotask PSA, ServiceNow, Zendesk, or similar. Documentation Tools: Proficiency in using documentation tools and platforms (e.g., Hudu, Ninja Documentation, IT Glue, SharePoint). Experience with Cloud Services: Understanding of cloud platforms such as AWS, Azure, or Google Cloud. Work Environment This position primarily involves onsite support at a client site on South Lamar. The role demands a high level of adaptability and the ability to manage multiple tasks simultaneously. Fast-paced and dynamic environment, with a focus on delivering high-quality IT support to SMB clients. Collaborative and supportive team culture. Benefits : Competitive salary and performance-based bonuses Comprehensive health, dental, and vision insurance Retirement savings plan with company match Paid time off and holidays Professional development and certification reimbursement Opportunities for career advancement Company Overview We offer a dynamic and supportive work environment where your contributions are valued, and your professional growth is encouraged. At TeamLogic IT, you'll have the opportunity to work on diverse and challenging projects, enhance your technical skills, and make a meaningful impact on our clients' businesses. If you have a strong IT background, a problem-solving mindset, and a passion for innovation, you'll thrive in our fast-paced, ever-evolving industry. Our team is driven by a commitment to expanding boundaries, leveraging expertise, and delivering smart solutions. As part of a local office, you'll also benefit from the collaboration and support of a vast network of technicians across North America.

Job DescriptionSalary: The Data Integration Engineer will own the design, build, and operation of scalable data pipelines and warehouse models that power analytics and operational reporting. Youll integrate diverse sources (databases, APIs, SaaS apps, flat files), and engineer performant ELT/ETL in the cloud. Youll collaborate closely with analytics, app dev, and business stakeholders to turn requirements into trusted, production-grade datasets. Duties/Responsibilities: Data Pipeline Development Design and implement scalable ETL/ELT pipelines (batch and near-real-time) to ingest from databases, APIs, SaaS, and flat files into Snowflake, Azure Synapse, or similar. Build integrations using tools such as Azure Data Factory (ADF), Fivetran, CData Sync, and Boomi; extend with custom code where needed. Write clean, maintainable code (primarily SQL, plus Python or PHP when required for custom connectors, transformations, or microservices). Optimize workflows for performance, reliability, and scalability (partitioning, parallelism, incremental loads, CDC, idempotency, retry/rollback). Manage Datawarehouse platforms such as Azure Synapse and Snowflake Troubleshoot data pipeline failures and errors. Data Warehouse Management Develop and maintain data models, schemas, views, and stored procedures; manage staging/core/mart layers and source to target mappings. Implement data quality validation and monitoring (null/dup/range checks, schema drift detection, reconciliation). Respond to and troubleshoot errors identified. Apply warehouse best practices (clustering/partitioning, cost governance, role-based access, tagging/lineage). SQL & Python Support Complete complex SQL queries, refactors (window functions, CTE chains), and performance tuning (explain plans, pruning, join strategy). Create and/or troubleshoot Python notebooks (packaging, scheduling, secret mgmt) and integration into pipelines. Collaboration & Documentation Partner with data analysts and stakeholders to clarify requirements and acceptance criteria and translate into source to target and technical designs. Maintain technical specs, data flow diagrams, and operational procedures; contribute to standards and reusable patterns. Qualifications: The ideal candidate will possess the following abilities, attributes, experience and skills: 4+ years experience in Data Warehousing and Data Engineering. Strong experience with Data Warehouse as a Service (DWaaS) platforms (Snowflake, BigQuery, etc). Strong SQL skills and ability to write queries and data extracts. Experience working with different database types Experience working with and troubleshooting different ETL tools such as Azure Data Factory, Boomi, Fivetran, and CData Sync. Strong understanding of DWaaS database architecture and ability to design and build optimal data processing pipelines. Demonstrated skill in designing highly scalable ETL processes with complex data transformations, data formats including data cleansing, data quality assessment, error handling and monitoring. Design, develop, manage, and monitor complex ETL data pipelines and support it through all environment runways. Experience with Python/JavaScript or other scripting languages is a plus. Provide Support and troubleshooting for data platforms. Manage and prioritize multiple assignments. Ability to work individually and as a team. Provide technical guidance and mentoring for other team members. Good communication and cross functional skills. Bridgehead ITis proud to be an equal opportunity workplace and is an affirmative action employer.

Job DescriptionSalary: The Information Technology Project Manager will plan, establish, and manage information technology (IT) projects and will serve as a liaison between the business and technical aspects of assigned projects. The Project Manager will define and lead a multitude of technical projects of high complexity, size, confidentiality, and enterprise-level visibility to achieve strategic business/technical goals and operational objectives. This position will serve as the primary resource for cross-functional (internal and external entities) team members on escalated issues of a unique technical nature. Coaches others on managing risk by using established project management processes to address execution challenges associated with quality, schedule, and cost. Drives creative alternatives to project challenges; partners with others to drive adoption, and challenges standards. Collaborates with key stakeholders and work efforts teams to ensure objectives are met. Duties/Responsibilities: Identifies & manages assigned IT projects to ensure adherence to budget, schedule, and scope of project. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled. Leads, and coordinates activities for highly complex work efforts. Establishes and implements project communication plans, providing status updates to affected staff and stakeholders. Collects, analyzes, and summarizes information and trends as needed to prepare project status reports. Anticipates and recommends improvements to advance project management methods and practices. Engages in identifying impediments to ensure team objectives are met. Reports impediments to Project Team Manager for resolution. Actively identifies and applies best practices and needed process improvements. Partners with business to clearly articulate technical requirements and acceptance criteria of project. Leverages subject matter experts to resolve project challenges. Manages project budgets on the full range of projects. Onsite project management duties as needed Performs other related duties as assigned. Required Skills/Abilities: Organized with attention to detail. Excellent analytical, logical thinking, and problem-solving skills. Excellent verbal and written communication skills. Understanding of project management principles and planning. Proficient with, or able to quickly become knowledgeable with, a range of general and specialized applications, software, and hardware used in the organization and the industry. Proficient with Microsoft Office Suite or related software. Ability to motivate groups of people to complete a project in a timely manner. Education and Experience: College degree or. 4 years of experience managing or leading projects or serving in a project management type role to include technology management or product-forward role (product manager, engineering manager, program manager). Expert knowledge of project methodologies and recommends appropriate methodology for execution. Advanced experience with planning tools, software, and processes to guide work effort plans and deliverables. Ability to articulate high level context of IT projects and influence stakeholders. Additional Bonus Experience: Experience with ConnectWise or TeamWork PMP certification Bridgehead ITis proud to be an equal opportunity workplace and is an affirmative action employer.

Bridgehead IT is a leading provider of IT solutions, specializing in seamless technology integration and support for businesses of all sizes. We are seeking a skilled and motivated Project Engineer to join our dynamic team. As a Project Engineer, you will play a crucial role in the successful implementation of technical projects, ranging from on-premises infrastructure to Microsoft 365 and other cloud technologies. Duties/Responsibilities: Manage the end-to-end implementation of technical projects, ensuring adherence to scope, budget, and timeline. Collaborate closely with clients, understanding their technical requirements and translating them into actionable project plans. Deploy on-premises infrastructure solutions, including servers, networking equipment, and storage systems. Configure and integrate Microsoft 365 suite components, such as Exchange Online, SharePoint, Teams, and OneDrive and the Microsoft Defender suite of tools. Implement cloud technologies and services, ensuring seamless integration and performance optimization. Conduct thorough testing and quality assurance to guarantee project deliverables meet client expectations and industry standards. Provide technical guidance and support to project teams, including junior engineers and technicians. Monitor project progress, identify risks, communicate and implement effective mitigation strategies. Document project processes, configurations, and updates for reference and future maintenance. Stay updated on industry trends, Microsoft 365 updates, and advancements in infrastructure and networking technologies. Delegate tasks to junior engineers or technicians for efficient project completions. Work closely with Project Managers to ensure timely and cost efficient execution of projects. Required Skills/Abilities: Organized with attention to detail. Excellent analytical, logical thinking, and problem-solving skills. Excellent verbal and written communication skills. Strong proficiency in implementing and managing on-premises infrastructure solutions. Experience with cloud technologies, such as Azure or AWS, and their integration with on-premises systems. Excellent problem-solving skills and the ability to troubleshoot complex technical issues. Education and Experience: College degree or. Proven experience as a Project Engineer or similar role in the IT industry. In-depth knowledge and hands-on experience with Microsoft 365 suite (including Exchange Online, SharePoint, Teams, etc.), cloud infrastructure (Azure), on-premises infrastructure (VMWare, Hyper-V, etc.) and networking technologies. Strong understanding of IT infrastructure components (servers, storage, virtualization, etc.) and networking principles (TCP/IP, DNS, VPN, etc.). Ability to work independently and collaboratively in a fast-paced environment. Additional Bonus Experience: Microsoft certifications (e.g., Microsoft Certified: Modern Desktop Administrator Associate, Microsoft Certified: Security, Compliance, and Identity Fundamentals). HPE, Dell, Pure or anything other infrastructure certifications Experience with configuring and troubleshooting Microsoft 365 and Azure environments. Familiarity with IT security principles and best practices. Proven track record of successfully delivering technical presentations and proposals to clients. Bridgehead IT is proud to be an equal opportunity workplace and is an affirmative action employer.

Because of our commitment to client satisfaction, Bridgehead IT has grown into an industry leader. We are actively seeking a personable, passionate, and highly driven individual for the System Administrator II position. This role is essential for maintaining, optimizing, and securing critical client systems and supporting daily IT operations to ensure smooth and reliable performance. Position Summary: The System Administrator II is responsible for intermediate-level management and troubleshooting of server, storage, and network systems. This role requires a solid understanding of system infrastructure and offers an opportunity to deepen expertise in system administration. The ideal candidate will be proactive, detail-oriented, and have strong technical problem-solving skills. Key Responsibilities: Install, configure, and maintain server hardware, operating systems, and applications to support client and internal operations. Monitor system performance, security, and backups to ensure stability and data protection. Troubleshoot and resolve server, storage, and network-related issues, escalating complex problems to senior team members when needed. Manage user accounts and permissions in Active Directory and other identity management platforms. Implement system updates, patches, and security measures to keep infrastructure secure and compliant with industry standards. Perform routine backups and assist in disaster recovery planning and testing to maintain data integrity and system resilience. Document system configurations, maintenance tasks, and troubleshooting procedures to maintain up-to-date records. Respond to service requests and support tickets in a timely manner, ensuring a high level of customer satisfaction. Collaborate with senior administrators on IT projects, such as system upgrades, migrations, and configurations, to meet evolving client and organizational needs. Stay current on industry trends and emerging technologies to continuously improve system operations. Participate in on-call rotations for after-hours support to address critical system issues. Skills and Qualifications: Bachelor's degree in information technology, Computer Science, or a related field, or equivalent work experience. 3-5 years of experience in system administration or IT support roles, with demonstrated expertise in server and storage management. Proficiency in managing server operating systems (Windows and/or Linux) and network services (e.g., Active Directory, DNS, DHCP). Experience with virtualization platforms such as VMware, Hyper-V, or similar. Knowledge of security practices, including firewalls, antivirus, and data protection strategies. Strong troubleshooting skills with the ability to diagnose and resolve intermediate to complex technical issues. Excellent communication and interpersonal skills, with a client-focused approach to technical support. Relevant certifications such as CompTIA Server+, Microsoft Certified: Azure Administrator, or equivalent are preferred. Ability to follow procedures, document tasks, and manage time effectively. Personable and committed to delivering high-quality system administration support in a client-centered environment. Bridgehead IT is proud to be an equal opportunity workplace and is an affirmative action employer.

Responsive recruiter Replies within 24 hours Benefits: Competitive salary Flexible schedule Health insurance Paid time off Training & development Opportunity for advancement SummaryWe are seeking a highly skilled Senior Technician to deliver advanced IT and cybersecurity solutions for small- and medium-sized businesses. This role involves managing complex technical issues, designing and maintaining secure networks, and leading IT projects from start to finish. You'll work closely with clients to provide strategic technology recommendations, ensure compliance with security standards, and mentor junior team members. Ideal candidates bring extensive MSP experience, strong problem-solving skills, and expertise in systems administration, networking, and security tools. Join our dynamic team to make a meaningful impact while advancing your professional growth. Responsibilities Technical Support: Offer expert assistance for IT systems, encompassing servers, networks, and applications. Troubleshoot simple and complex IT issues (level1 through level 3). Network Management: Design, implement, and maintain secure network solutions. Monitor network performance proactively. System Administration: Perform maintenance, upgrades, and security hardening across client environments. Client Interaction: Build and maintain strong client relationships to foster long-term success. Recommend technology solutions that align with business goals. Project Management: Lead IT projects, including migrations, deployments, and infrastructure improvements. Documentation: Maintain accurate technical documentation and standard operating procedures to ensure consistency and efficiency. Training and Mentorship: Support the development of junior technicians. Compliance: Ensure systems adhere to data protection and cybersecurity regulations. Emergency Support: Respond promptly to critical issues, including after-hours and weekend support as needed. Knowledge, Skills, & Qualifications Experience & Education Must have a minimum of 5 years of IT support experience, with at least 2 years in a senior or Level 3 role. Must have a minimum of 3 years of recent MSP experience. Must have CompTIA Network+ and Security+. Beneficial to have Microsoft MS-102 and SC-300 certifications, or similar. Bachelor's degree in computer science, or related field, is a plus, but not required. Technical Expertise RMM and ticketing systems (NinjaOne and Autotask PSA) EDR or MDR systems (SentinelOne or Blackpoint) Windows and Mac workstations and Windows servers Networking, firewalls, VPNs, and security best practices Other Competencies Strong documentation practices (IT Glue) Problem-solving and project management skills Excellent communication and customer service abilities Adaptability in a fast-paced environment Work Environment Blend of in-office and onsite work depending on client needs Occasional local travel to client locations Flexibility to support emergencies or project deadlines Benefits Competitive salary and performance-based incentives Health insurance allowance Paid time off and holidays Professional development support Locally owned and operated Company OverviewAt TeamLogic IT, we help businesses leverage technology effectively and securely. As part of a dynamic local office backed by a national network, you will have the opportunity to grow your skills, contribute to client success, and collaborate with talented professionals across North America. How to Express InterestIf you would like to be considered for this opportunity, please submit your resume and a brief cover letter outlining your background and how you match the requirements for this role. Compensation: $75,000.00 - $95,000.00 per year Our growth isn't measured in numbers, it's an investment in aligning with the best talent. If you have a background and skillset for IT and a determined mindset to overcome any obstacle, you'll enjoy being part of TeamLogic IT. Our team exhibits a deep-seated need to expand boundaries, flex know-how and resolve challenges with smart solutions. That's a good thing since technology is always advancing, creating an environment that's fast-paced and dynamic. When you work for a local office, you're part of a bigger entity that fosters team collaboration among hundreds of technicians across North America. We're Committed to a People First Culture Our philosophy is to support small- and medium-sized businesses across the country so they perform better, grow faster and achieve more. As a result, we are constantly providing our teams with the highest level of support, training and career advancement opportunities in an industry that is constantly evolving. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to TeamLogic IT Corporate.

Job DescriptionBenefits: Competitive salary Free uniforms Paid time off We are seeking a highly skilled Managed IT Services (MSP) Level 3 Technician to join our team, specializing in providing top-tier IT support to Small to Medium-sized businesses. The ideal candidate will possess extensive technical knowledge, excellent problem-solving abilities, and a passion for delivering exceptional customer service in a dynamic IT environment. Responsibilities: Technical Support: Provide advanced technical support for a variety of IT systems, including servers, networks, and software applications. Troubleshoot and resolve complex issues escalated from Level 1 and Level 2 technicians. Network Management: Design, implement, and manage robust network solutions to ensure optimal performance and security for clients. Monitor network performance to identify potential issues and take proactive measures. System Administration: Perform regular maintenance and upgrades on client systems, including patch management, backup and recovery, and system monitoring. Ensure that all systems are secure, up-to-date, and compliant with industry standards. Client Interaction: Maintain strong relationships with clients by providing professional and timely support. Understand client needs and recommend appropriate technology solutions to enhance their business operations. Project Management: Lead and manage IT projects, including system migrations, network installations, and software deployments. Coordinate with internal teams and external vendors to ensure successful project delivery. Documentation: Create and maintain detailed documentation for all client environments, including network diagrams, system configurations, and troubleshooting procedures. Ensure that all documentation is accurate and up-to-date. Training and Mentorship: Provide guidance and mentorship to Level 1 and Level 2 technicians. Conduct training sessions to enhance the technical skills of the team and improve overall service quality. Compliance: Ensure that all client systems comply with relevant regulations and industry standards, including data privacy and cybersecurity requirements. Perform regular audits and assessments to identify and address potential vulnerabilities. Emergency Support: Provide on-call support for critical issues. Respond to emergencies promptly and take appropriate actions to minimize downtime and loss of data, including after-hours and weekend support as needed. Knowledge, Skills, & Qualifications: Experience & Education: Minimum of 5 years in IT support, including 2 years in a Level 3 or senior technician role. MSP experience preferred. A Bachelor's degree in IT, Computer Science, or a related field is preferred, with certifications such as CompTIA Network+, Security+, Microsoft Azure Administrator, or CCNA as a plus. Technical Expertise: Proficiency in Windows and Linux server environments, virtualization technologies (VMware, Hyper-V), and cloud platforms (Azure, AWS). Networking & Security: Strong knowledge of networking protocols, firewalls, VPNs, and cybersecurity best practices. Experience with monitoring tools such as SolarWinds, Auvik, or similar. RMM & Ticketing Systems: Hands-on experience with Remote Monitoring and Management (RMM) tools like NinjaRMM and ticketing systems such as Autotask PSA, ServiceNow, or Zendesk. Documentation & Process Management: Proficiency in documentation tools like Hudu, IT Glue, or SharePoint, with experience in structured IT documentation and process standardization. Problem-Solving & Project Management: Strong analytical skills to diagnose and resolve complex technical issues, with proven experience managing IT projects from inception to completion. Communication & Customer Service: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical clients and provide outstanding customer service. Adaptability & Team Collaboration: Ability to work in a fast-paced, evolving technology environment, continuously learning and contributing to a collaborative team culture. Work Environment This role requires the ability to work both onsite and remotely, depending on client needs. The candidate should be prepared for occasional travel to client locations and possess a valid driver's license. Flexibility in working hours, including evenings and weekends, may be required to accommodate client emergencies or project deadlines. Fast-paced and dynamic environment, with a focus on delivering high-quality IT support to SMB clients. Collaborative and supportive team culture. Benefits: Competitive salary Health and dental stipend Paid time off and holiday schedule Professional development opportunities and reimbursement for certifications Supportive and collaborative work environment Company Overview We offer a dynamic and supportive work environment where your contributions are valued, and your professional growth is encouraged. At TeamLogic IT, you'll have the opportunity to work on diverse and challenging projects, enhance your technical skills, and make a meaningful impact on our clients' businesses. If you have a strong IT background, a problem-solving mindset, and a passion for innovation, you'll thrive in our fast-paced, ever-evolving industry. Our team is driven by a commitment to expanding boundaries, leveraging expertise, and delivering smart solutions. As part of a local office, you'll also benefit from the collaboration and support of a vast network of technicians across North America. Flexible work from home options available.

Job DescriptionSalary: Because of our commitment to customer satisfaction, Bridgehead IT has grown into an industry leader. Were seeking an entry level IT Triage Analyst with the right skills to join our team and help take our customer-focused services to new heights.The entry level IT Triage Analyst will play a crucial role in coordinating and supporting our technical team to provide prompt assistance to our clients.Under direct supervision and guidance from more experienced team members and managers, the entry level Triage Analyst will be responsible for identifying the specific issue(s) communicated by the customer, the necessary action(s) to take, the correct resource to address the issue, dispatching the technical staff as well as assisting with creating and updating customer and system documentation. In this role, the ability to function in a fast-paced environment, attention to detail, accuracy, efficiency, and pride in your work are crucial to our and your continued success. Key Responsibilities: Dispatching Support Requests: Assist with managing inbound customer support tickets via the ticketing system, phone, and email in a customer friendly and professional manner. Ticket Triage: Evaluate support tickets and assign them to the appropriate IT technicians based on established procedures, customer notes, technician skill set, workload, and geographic location. Communication: Communicate effectively with the technicians, management team, account managers, ownership as well as external customers to guarantee prompt and responsive service to their requests. Documentation: Maintain accurate records of requests, actions taken, and resolutions in the ticketing system. Customer Service: Take responsibility for the customers needs and requests, including taking ownership of those requests and delivering first-rate service. Teamwork: Work cohesively with the Department Manager, Service Managers, Service Technicians, Sales Representatives and Account Managers to meet the needs of the Customer. Quality Assurance: Participate in quality assurance activities, such as reviewing closed tickets, customer satisfaction surveys, and identifying areas for process improvement. The successful candidate will be a self-starter who is dependable, detail oriented, able to multitask, and able to deliver exceptional customer service. They will have a passion for excellence, the ability to think on their feet and will be readily willing and able to solve problems in a group setting or alone. Good organizational skills and the ability to work in a team environment are also key success factors for this position. Due to the constant communication with customers and internal personnel, the candidate must be able to use correct grammar and spelling, type 20-30 words a minute and be able to communicate effectively in both verbal and written formats. Education & Experience: High School Diploma required. Excellent written and verbal communication skills expected. Experience using Microsoft Office Suite (Microsoft Outlook, Word, Excel) expected. Understanding of IT terms and processes is highly desired. 1-2 years of customer service experience; preferably in a commercial work environment. Experience with commercial third-party service portals, tools and applications (Connectwise, Remedy, TrackIT, Labtech etc) desired but not required. Benefits: In exchange for your hard work and dedication, we offer: Competitive pay Medical, Dental, Vision, and Long Term/Short Term Disability Continuous training 401k with company match Advancement opportunities Bridgehead IT is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind:We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Bridgehead IT are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We do not tolerate discrimination or harassment based on any of the above characteristics.

Benefits: 401(k) 401(k) matching Dental insurance Health insurance Training & development Vision insurance We are seeking a diligent and enthusiastic Managed IT Services (MSP) Level 1 Technician to join our team. The successful candidate will be responsible for providing technical support and services to small to medium-sized businesses (SMBs). This role requires a proactive individual with a strong understanding of IT (hardware & software installation, maintenance, and support), exceptional problem-solving skills, and a dedication to customer satisfaction. At TeamLogic IT, we strive to provide the best customer experience (CX) to everyone we interact with, so interpersonal and strong communication skills are required. Responsibilities: Technical Support: Provide remote and on-site technical support to SMB clients, troubleshooting hardware and software issues promptly and efficiently. System Maintenance: Perform routine maintenance tasks on client systems, including updates, backups, and system monitoring to ensure optimal performance and security. Incident Management: Act as the first point of contact for all IT-related incidents and service requests, ensuring accurate logging, tracking, and resolution in line with service level agreements (SLAs). Client Communication: Maintain clear and effective communication with clients, providing regular updates on incident status and ensuring a high level of customer satisfaction. Documentation: Create and maintain detailed documentation of client systems, configurations, and procedures to support seamless service delivery. Effectively documenting the issue and resolution in our ticketing system. Security Management: Implement and monitor security measures to protect client data and systems, including antivirus updates, firewall configurations, and regular security audits. Hardware and Software Installation: Assist with the installation and configuration of hardware and software for new and existing clients, ensuring compatibility and functionality within their IT environment. Continuous Improvement: Identify opportunities for process improvements and contribute to the development of best practices within the team. Knowledge, Skills, & Qualifications: Education: A degree or diploma in Information Technology, Computer Science, or a related field. Experience: Prior experience in an MSP or IT support environment, preferably servicing SMB clients. Technical Skills: Proficiency in Windows and mac OS operating systems, network configurations, and common business applications (e.g., Microsoft 365, G Suite). Certifications: Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are advantageous. Problem-Solving: Strong analytical and troubleshooting skills with a keen attention to detail. Communication: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users. Customer Service: A customer-focused approach with a commitment to delivering high-quality service and building strong client relationships. Team Player: Ability to work effectively both independently and as part of a collaborative team. Preferred Additional Qualifications Experience with Remote Monitoring and Management (RMM) tools: Familiarity with RMM tools like NinjaRMM or similar platforms. Experience with Ticketing Systems: Knowledge of ticketing systems such as Autotask PSA, ServiceNow, Zendesk, or similar. Documentation Tools: Proficiency in using documentation tools and platforms (e.g., Hudu, Ninja Documentation, IT Glue, SharePoint). Experience with Cloud Services: Understanding of cloud platforms such as AWS, Azure, or Google Cloud. Work Environment This position primarily involves onsite support at a client site on South Lamar. The role demands a high level of adaptability and the ability to manage multiple tasks simultaneously. Fast-paced and dynamic environment, with a focus on delivering high-quality IT support to SMB clients. Collaborative and supportive team culture. Benefits : Competitive salary and performance-based bonuses Comprehensive health, dental, and vision insurance Retirement savings plan with company match Paid time off and holidays Professional development and certification reimbursement Opportunities for career advancement Company Overview We offer a dynamic and supportive work environment where your contributions are valued, and your professional growth is encouraged. At TeamLogic IT, you'll have the opportunity to work on diverse and challenging projects, enhance your technical skills, and make a meaningful impact on our clients' businesses. If you have a strong IT background, a problem-solving mindset, and a passion for innovation, you'll thrive in our fast-paced, ever-evolving industry. Our team is driven by a commitment to expanding boundaries, leveraging expertise, and delivering smart solutions. As part of a local office, you'll also benefit from the collaboration and support of a vast network of technicians across North America. Our growth isn't measured in numbers, it's an investment in aligning with the best talent. If you have a background and skillset for IT and a determined mindset to overcome any obstacle, you'll enjoy being part of TeamLogic IT. Our team exhibits a deep-seated need to expand boundaries, flex know-how and resolve challenges with smart solutions. That's a good thing since technology is always advancing, creating an environment that's fast-paced and dynamic. When you work for a local office, you're part of a bigger entity that fosters team collaboration among hundreds of technicians across North America. We're Committed to a People First Culture Our philosophy is to support small- and medium-sized businesses across the country so they perform better, grow faster and achieve more. As a result, we are constantly providing our teams with the highest level of support, training and career advancement opportunities in an industry that is constantly evolving. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to TeamLogic IT Corporate.

Because of our commitment to client satisfaction, Bridgehead IT has grown into an industry leader. We are actively seeking a personable, passionate, and highly driven individual for the System Administrator I position. This entry-level role is essential for supporting daily IT operations, ensuring system reliability, and assisting with the configuration and maintenance of essential infrastructure. Position Summary: The System Administrator I is responsible for performing routine maintenance, monitoring, and troubleshooting of server and network systems. This role provides foundational support to IT operations and is an excellent opportunity for individuals looking to develop skills in system administration. The ideal candidate will have a basic understanding of system infrastructure, excellent troubleshooting abilities, and a proactive approach to learning. Key Responsibilities: Assist in the installation, configuration, and maintenance of server hardware, software, and related infrastructure to support business operations. Perform routine monitoring of system performance, including server uptime, storage usage, and resource availability, identifying potential issues for escalation. Provide basic troubleshooting and support for server, storage, and network issues, escalating more complex problems to senior administrators. Manage user accounts, permissions, and access control through Active Directory and other identity management systems. Conduct regular backups and participate in disaster recovery procedures to ensure data integrity and system resilience. Install updates, patches, and software upgrades to keep systems secure and up-to-date. Document configurations, maintenance tasks, and troubleshooting steps to maintain accurate records. Respond to support tickets and service requests in a timely manner, ensuring client and internal user satisfaction. Assist with IT projects, including hardware deployments, system upgrades, and configuration changes, under the guidance of senior team members. Stay informed on emerging technologies and best practices to enhance knowledge and skills in system administration. Participate in on-call rotations, as needed, to provide after-hours support for critical issues. Skills and Qualifications: Bachelor's degree in information technology, Computer Science, or a related field, or equivalent work experience. 1-2 years of experience in IT support or a related technical role preferred, with foundational knowledge of system administration. Basic understanding of server operating systems (Windows and/or Linux) and common network services (e.g., Active Directory, DNS, DHCP). Familiarity with virtualization technologies (e.g., VMware, Hyper-V) and cloud platforms is a plus. Strong troubleshooting skills with the ability to diagnose and resolve common technical issues. Excellent communication and interpersonal skills, with a client-focused approach to providing technical support. Relevant certifications such as CompTIA A+, CompTIA Network+, or Microsoft Certified: Azure Fundamentals are preferred but not . Ability to follow instructions, document procedures, and learn new concepts quickly. Personable and enthusiastic about growing skills in system administration and IT operations. Bridgehead IT is proud to be an equal opportunity workplace and is an affirmative action employer.

Job DescriptionSalary: We are an award-winning, global provider of business and technology consulting services. This has been amplified through our industry-leading partnerships with Microsoft, HP, Cisco and Facebook Workplace. Position Summary: Because of our commitment to customer satisfaction, Bridgehead IT has grown into an industry leader. Were searching for Field Services Technician with the right skills to join our team and help take our customer-focused services to new heights. Qualified candidates will be responsible for providing first level Service Desk support services to all users which requires familiarity with the supported applications, technical expertise in the areas of hardware and software. Functional knowledge of Windows Based programs, MS Office Suite, VPN / Remote Access, printers, networking technology, and internet web browsers. Key Responsibilities: Self-motivated, detail oriented, independent worker with experience in handling a high volume, multi-task workload and able to successfully drive closure and resolution. Excellent communication, customer service, time management, conflict resolution, and problem determination/resolution skills are a must. Capable of supporting a wide range of hardware and internal/external software through various organizations within the company. Follow established and documented policies and standard operating procedures such as scripts and templates. Utilize standard technology such as telephone, e-mail, and web browsers to perform job duties. Ability to interact with team members and management at all levels. Familiar with Service Desk support methodology. Must be able to work in a fast pace & stressful environment. Develop comprehensive documentation that meets organizational standards Skills and Qualifications: MacOS/iOS knowledge a plus Windows-based programs Microsoft Office Suite Remote Access Education & Experience Requirements: AA/AS Degree in Computer Science, MIS, or related field/equivalent experience preferred Relevant technical certifications preferred 5+ years of experience in IT customer support Job Requirements - To be discussed in interview: Some after hours work required Bridgehead ITis proud to be an equal opportunity workplace and is an affirmative action employer.

Job DescriptionSalary: Because of our commitment to client satisfaction, Bridgehead IT has grown into an industry leader. We are actively seeking a personable, passionate, and highly driven individual for the System Administrator II position. This role is essential for maintaining, optimizing, and securing critical client systems and supporting daily IT operations to ensure smooth and reliable performance. Position Summary: The System Administrator II is responsible for intermediate-level management and troubleshooting of server, storage, and network systems. This role requires a solid understanding of system infrastructure and offers an opportunity to deepen expertise in system administration. The ideal candidate will be proactive, detail-oriented, and have strong technical problem-solving skills. Key Responsibilities: Install, configure, and maintain server hardware, operating systems, and applications to support client and internal operations. Monitor system performance, security, and backups to ensure stability and data protection. Troubleshoot and resolve server, storage, and network-related issues, escalating complex problems to senior team members when needed. Manage user accounts and permissions in Active Directory and other identity management platforms. Implement system updates, patches, and security measures to keep infrastructure secure and compliant with industry standards. Perform routine backups and assist in disaster recovery planning and testing to maintain data integrity and system resilience. Document system configurations, maintenance tasks, and troubleshooting procedures to maintain up-to-date records. Respond to service requests and support tickets in a timely manner, ensuring a high level of customer satisfaction. Collaborate with senior administrators on IT projects, such as system upgrades, migrations, and configurations, to meet evolving client and organizational needs. Stay current on industry trends and emerging technologies to continuously improve system operations. Participate in on-call rotations for after-hours support to address critical system issues. Skills and Qualifications: Bachelors degree in information technology, Computer Science, or a related field, or equivalent work experience. 3-5 years of experience in system administration or IT support roles, with demonstrated expertise in server and storage management. Proficiency in managing server operating systems (Windows and/or Linux) and network services (e.g., Active Directory, DNS, DHCP). Experience with virtualization platforms such as VMware, Hyper-V, or similar. Knowledge of security practices, including firewalls, antivirus, and data protection strategies. Strong troubleshooting skills with the ability to diagnose and resolve intermediate to complex technical issues. Excellent communication and interpersonal skills, with a client-focused approach to technical support. Relevant certifications such as CompTIA Server+, Microsoft Certified: Azure Administrator, or equivalent are preferred. Ability to follow procedures, document tasks, and manage time effectively. Personable and committed to delivering high-quality system administration support in a client-centered environment. Bridgehead ITis proud to be an equal opportunity workplace and is an affirmative action employer.

Benefits: Competitive salary Free uniforms Paid time off We are seeking a highly skilled Managed IT Services (MSP) Level 3 Technician to join our team, specializing in providing top-tier IT support to Small to Medium-sized businesses. The ideal candidate will possess extensive technical knowledge, excellent problem-solving abilities, and a passion for delivering exceptional customer service in a dynamic IT environment. Responsibilities: Technical Support: Provide advanced technical support for a variety of IT systems, including servers, networks, and software applications. Troubleshoot and resolve complex issues escalated from Level 1 and Level 2 technicians. Network Management: Design, implement, and manage robust network solutions to ensure optimal performance and security for clients. Monitor network performance to identify potential issues and take proactive measures. System Administration: Perform regular maintenance and upgrades on client systems, including patch management, backup and recovery, and system monitoring. Ensure that all systems are secure, up-to-date, and compliant with industry standards. Client Interaction: Maintain strong relationships with clients by providing professional and timely support. Understand client needs and recommend appropriate technology solutions to enhance their business operations. Project Management: Lead and manage IT projects, including system migrations, network installations, and software deployments. Coordinate with internal teams and external vendors to ensure successful project delivery. Documentation: Create and maintain detailed documentation for all client environments, including network diagrams, system configurations, and troubleshooting procedures. Ensure that all documentation is accurate and up-to-date. Training and Mentorship: Provide guidance and mentorship to Level 1 and Level 2 technicians. Conduct training sessions to enhance the technical skills of the team and improve overall service quality. Compliance: Ensure that all client systems comply with relevant regulations and industry standards, including data privacy and cybersecurity requirements. Perform regular audits and assessments to identify and address potential vulnerabilities. Emergency Support: Provide on-call support for critical issues. Respond to emergencies promptly and take appropriate actions to minimize downtime and loss of data, including after-hours and weekend support as needed. Knowledge, Skills, & Qualifications: Experience & Education: Minimum of 5 years in IT support, including 2 years in a Level 3 or senior technician role. MSP experience preferred. A Bachelor's degree in IT, Computer Science, or a related field is preferred, with certifications such as CompTIA Network+, Security+, Microsoft Azure Administrator, or CCNA as a plus. Technical Expertise: Proficiency in Windows and Linux server environments, virtualization technologies (VMware, Hyper-V), and cloud platforms (Azure, AWS). Networking & Security: Strong knowledge of networking protocols, firewalls, VPNs, and cybersecurity best practices. Experience with monitoring tools such as SolarWinds, Auvik, or similar. RMM & Ticketing Systems: Hands-on experience with Remote Monitoring and Management (RMM) tools like NinjaRMM and ticketing systems such as Autotask PSA, ServiceNow, or Zendesk. Documentation & Process Management: Proficiency in documentation tools like Hudu, IT Glue, or SharePoint, with experience in structured IT documentation and process standardization. Problem-Solving & Project Management: Strong analytical skills to diagnose and resolve complex technical issues, with proven experience managing IT projects from inception to completion. Communication & Customer Service: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical clients and provide outstanding customer service. Adaptability & Team Collaboration: Ability to work in a fast-paced, evolving technology environment, continuously learning and contributing to a collaborative team culture. Work Environment This role requires the ability to work both onsite and remotely, depending on client needs. The candidate should be prepared for occasional travel to client locations and possess a valid driver's license. Flexibility in working hours, including evenings and weekends, may be required to accommodate client emergencies or project deadlines. Fast-paced and dynamic environment, with a focus on delivering high-quality IT support to SMB clients. Collaborative and supportive team culture. Benefits: Competitive salary Health and dental stipend Paid time off and holiday schedule Professional development opportunities and reimbursement for certifications Supportive and collaborative work environment Company Overview We offer a dynamic and supportive work environment where your contributions are valued, and your professional growth is encouraged. At TeamLogic IT, you'll have the opportunity to work on diverse and challenging projects, enhance your technical skills, and make a meaningful impact on our clients' businesses. If you have a strong IT background, a problem-solving mindset, and a passion for innovation, you'll thrive in our fast-paced, ever-evolving industry. Our team is driven by a commitment to expanding boundaries, leveraging expertise, and delivering smart solutions. As part of a local office, you'll also benefit from the collaboration and support of a vast network of technicians across North America. Flexible work from home options available. Compensation: $70,000.00 - $90,000.00 per year Our growth isn't measured in numbers, it's an investment in aligning with the best talent. If you have a background and skillset for IT and a determined mindset to overcome any obstacle, you'll enjoy being part of TeamLogic IT. Our team exhibits a deep-seated need to expand boundaries, flex know-how and resolve challenges with smart solutions. That's a good thing since technology is always advancing, creating an environment that's fast-paced and dynamic. When you work for a local office, you're part of a bigger entity that fosters team collaboration among hundreds of technicians across North America. We're Committed to a People First Culture Our philosophy is to support small- and medium-sized businesses across the country so they perform better, grow faster and achieve more. As a result, we are constantly providing our teams with the highest level of support, training and career advancement opportunities in an industry that is constantly evolving. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to TeamLogic IT Corporate.

Job DescriptionSalary: Because of our commitment to client satisfaction, Bridgehead IT has grown into an industry leader. We are actively seeking a personable, passionate, and highly driven individual for the System Administrator I position. This entry-level role is essential for supporting daily IT operations, ensuring system reliability, and assisting with the configuration and maintenance of essential infrastructure. Position Summary: The System Administrator I is responsible for performing routine maintenance, monitoring, and troubleshooting of server and network systems. This role provides foundational support to IT operations and is an excellent opportunity for individuals looking to develop skills in system administration. The ideal candidate will have a basic understanding of system infrastructure, excellent troubleshooting abilities, and a proactive approach to learning. Key Responsibilities: Assist in the installation, configuration, and maintenance of server hardware, software, and related infrastructure to support business operations. Perform routine monitoring of system performance, including server uptime, storage usage, and resource availability, identifying potential issues for escalation. Provide basic troubleshooting and support for server, storage, and network issues, escalating more complex problems to senior administrators. Manage user accounts, permissions, and access control through Active Directory and other identity management systems. Conduct regular backups and participate in disaster recovery procedures to ensure data integrity and system resilience. Install updates, patches, and software upgrades to keep systems secure and up-to-date. Document configurations, maintenance tasks, and troubleshooting steps to maintain accurate records. Respond to support tickets and service requests in a timely manner, ensuring client and internal user satisfaction. Assist with IT projects, including hardware deployments, system upgrades, and configuration changes, under the guidance of senior team members. Stay informed on emerging technologies and best practices to enhance knowledge and skills in system administration. Participate in on-call rotations, as needed, to provide after-hours support for critical issues. Skills and Qualifications: Bachelors degree in information technology, Computer Science, or a related field, or equivalent work experience. 1-2 years of experience in IT support or a related technical role preferred, with foundational knowledge of system administration. Basic understanding of server operating systems (Windows and/or Linux) and common network services (e.g., Active Directory, DNS, DHCP). Familiarity with virtualization technologies (e.g., VMware, Hyper-V) and cloud platforms is a plus. Strong troubleshooting skills with the ability to diagnose and resolve common technical issues. Excellent communication and interpersonal skills, with a client-focused approach to providing technical support. Relevant certifications such as CompTIA A+, CompTIA Network+, or Microsoft Certified: Azure Fundamentals are preferred but not required. Ability to follow instructions, document procedures, and learn new concepts quickly. Personable and enthusiastic about growing skills in system administration and IT operations. Bridgehead ITis proud to be an equal opportunity workplace and is an affirmative action employer.