Bright Now! Dental Remote jobs - 20 jobs

The Difference You'll Make Make an impact beyond the hire. Dental Associates is seeking a Clinical Talent Acquisition Specialist who thrives on finding exceptional clinical talent and shaping the teams that deliver outstanding patient care. This is a highly visible role-driving hygiene recruitment, partnering closely with clinic leadership, and ensuring every candidate experience reflects our values and commitment to care. Position Summary The Clinical Talent Acquisition Specialist will serve as the strategic lead for clinical staffing, with a primary focus on building a robust pipeline of Registered Dental Hygienists (RDHs) to support practice growth and patient care. Beyond individual production, this role is responsible for the operational leadership of two Ancillary Recruiters, ensuring a unified and high-performing recruitment function that services all non-provider staffing needs (Dental Assistants, Front Office, and Admin). Location & Travel: This hybrid position is primarily a work‑from‑home role based in Wisconsin and is ideally suited for candidates located in the eastern part of the state, given proximity to clinics ranging from Kenosha north through the Green Bay and Fox Valley areas. Willingness and ability to travel up to 25% is required to attend recruitment events, dental school fairs, and regional clinic visits. What You'll Gain As a team member of Dental Associates, you can expect excellent compensation, experience on-the-job training, continued education offerings and abundant opportunities for career growth. Benefits Overview: Flexible PTO Medical Insurance with optional Health Savings Account through Associated Bank Dental: Diagnostic and Preventive covered at 100%, Basic and Restorative (immediate family) Vision Insurance Life Insurance 401k Company paid short term disability Paid Holidays FSA Critical Illness Hospital Indemnity Pet Insurance What You'll Do Technical & Strategic Execution: Candidate Experience: Manage the end-to-end "Candidate Journey," ensuring a 24-hour response time and seamless handoffs to the clinical interview team. Provider & Strategic Sourcing: Utilize Boolean search, social media recruitment, and proactive headhunting of passive clinical talent, using a multitude of sourcing avenues such as but not limited to: LinkedIn Recruiter, Indeed, and dental-specific platforms (e.g., DentalPost). In addition, utilize recruitment platforms such as dental associations, niche job boards and residency programs for provider sourcing. Stakeholder Partnership: Work closely with Regional Directors and Operations Leaders to understand specific clinical needs, requirements and practice "personalities.” ATS Proficiency: Manage candidate pipeline using Greenhouse, Lever, Workday, or similar Applicant Tracking Systems. Data-Driven Mindset: Track and report on key metrics such as Time-to-Fill, Source of Hire, and Candidate Conversion rates. Market Intelligence: Monitor local hygiene wage trends and sign-on bonus structures to ensure Dental Associates remains competitive within our footprint. Licensure & Credentialing: Verify active state licenses and certifications (e.g., Local Anesthesia, Nitrous Oxide, Laser) during the initial vetting process. Work closely with the internal credentialing team on pre-board credentialing processes. Communication & Relationship Building: Executive Presence: Partner with Clinical Directors and Practice Owners to advise on market trends, compensation data, and candidate expectations. “Culture-First” Evaluator: Spend time in a clinical setting and accurately assess the "soft skills" and cultural fit required for a high-performing dental team. On-Campus and Event Relations: Lead "Early Career" initiatives by establishing partnerships with CODA-accredited dental hygiene programs. Coordinate lunch-and-learns, board prep sponsorships, graduation events. Representation and attendance at Wisconsin based technical college and Dental Association vendor / recruitment fairs. Brand Ambassadorship: Enjoy being the face of the company care career fairs, university mixers and community networking events. Team Management: Lead and mentor a team of 2 ancillary recruiters focusing on high-volume dental support roles (Dental Assistants, and Dental Service Representatives). Oversee the performance and output of the ancillary recruiting team, ensuring KPIs such as time-to-fill and quality-of-hire are met across all clinical support functions. Act as the primary escalation point and strategic advisor for ancillary recruiting bottlenecks and complex hiring needs. Audit and optimize the recruitment workflows for clinical support staff to ensure a seamless candidate experience and efficient practice staffing. What We're Looking For Experience: 2-4 years of full-cycle recruiting experience. Dental or Healthcare staffing experience is highly preferred. Provider Sourcing: Proven track record of sourcing "hard-to-fill" clinical roles (Dentists, Hygienists, Specialists) using platforms beyond LinkedIn, such as dental associations, niche job boards, and residency programs. Clinical/Industry Knowledge: Understanding of overall company dental workflow with a strong understanding of the dental hygiene workflow and basic understanding of dental terminology, clinical credentials (DDS/DMD/RDH), and state licensing requirements is highly preferred. Technical Skills: Proficiency in Applicant Tracking Systems (ATS). Demonstrated knowledge of Microsoft Office applications (Outlook, Excel, PowerPoint, Word and Teams). Preferred knowledge in Customer Relationship Management Platforms (CRM) such as Hubspot. Communication: Exceptional communication skills with the ability to "sell" the company value proposition (CE credits, benefits, work-life balance) to candidates. Education: Bachelor's Degree in HR, Communications, or other related field (or equivalent years of dental industry experience). Travel/Hybrid: Strong self-management skills to remain productive while transitioning between a home office, clinical environments, and travel hubs. Willingness to attend recruitment events, dental school fairs, and regional clinic visits (up to 25%). About Dental Associates At Dental Associates, we foster a culture which invites our patients into our "dental home" and provides our employees with a career, not just a job. Founded in 1974, Dental Associates is Wisconsin's largest family and dentist-owned dental group practice with over a dozen offices throughout the state. Dental Associates is a strong company with the resources to continually invest in our overall growth and talented team members. Be part of a dynamic organization that will make you proud. If you're ready for an exciting, stable career with a growing company, apply today! Get to know Dental Associates - dentalassociates.com YouTube - youtube.com/user/DentalAssociatesWI Facebook - facebook.com/DentalAssociatesWI

Full-time Description Familia Dental and Vivid Smiles is looking for a highly motivated Accounts Payable Specialist to join our thriving dental group and build a stable career in the recession-resistant dental healthcare industry. We offer a hybrid work schedule with 2 days per week working from home and 3 days onsite at the corporate office located in Schaumburg, IL providing the perfect balance of flexibility and team collaboration. About the Company Familia Dental & Vivid Smiles offers the best in patient care. With dental clinics in five states, we are truly family focused seeing both children and adults. Our employees, including those of us that work out of our corporate headquarters, make a difference in the lives of our patients by helping individuals receive dental treatment that they likely would not have access to were it not for Familia Dental. Job Purpose The Accounts Payable Specialist is responsible for managing the company's payment obligations to vendors, suppliers, and employees. This role ensures accurate and timely processing of invoices while maintaining strong internal controls, vendor relationships, and compliance with company policies. Responsibilities The AP Specialist supports the Controller with invoice and payment processing, vendor management, reporting, Employee Expense reports and compliance within accounts payable as outlined below: Invoice Processing: Ensure accurate and timely processing of vendor invoices and payments, maintaining complete and accurate accounts payable records. Verify pricing, calculations, and payment terms and ensure appropriate approvals are obtained. Code invoices to appropriate general ledger accounts and cost centers. Track and follow up on pending invoices awaiting approval. Payment Processing Prepare check runs, ACH payments, and wire transfers Schedule payments according to due dates and cash flow requirements Obtain necessary approvals for payments Distribute checks to vendors or mail payments Process stop payment requests when necessary Handle rush or emergency payment requests. Vendor Management: Maintain positive relationships with vendors, addressing any issues related to payments or discrepancies promptly. Request W-9 forms from new vendors. Respond to vendor inquiries regarding payment status. Set up new vendor accounts in the system and maintain their information and banking details. 1099 vendor processing at year-end to maintain accurate tax records for vendors. Reporting Prepare and present reports on accounts payable activities, including outstanding invoices and payment schedules. Prepare accounts payable aging reports Expense Reports Review employee expense reports for compliance with policy and appropriate approvals. Verify receipts and supporting documentation. Code expenses to appropriate accounts. Process employee reimbursements. Compliance Prepare accounts payable aging reports and procedures.. Follow proper authorization and approval processes. Maintain adequate supporting documentation. *These responsibilities are an overview of the job and other duties may be assigned. Requirements Skill Sets Highly proficient in Microsoft Excel and other MS Office applications. Strong attention to detail and accuracy. Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Experience/ Education Associate's degree in Accounting, Finance, or related field preferred . 1-3 years of accounts payable experience. Experience with accounting software systems (preferably with Sage) Schedule Monday - Friday, 9 hours a day with an hour lunch 3 days onsite at Corporate office 2 days work from home Work from home note: Candidate must have dedicated workspace at home in order to work remote including a setup that can accommodate multiple monitors and ability to participate on camera for team meetings. Salary Description $20 - $25 hourly

Aspen Dental is hiring for a Digital Workflow Agent for Aspen Dental-branded practices play a vital role in supporting clinical staff by coaching & facilitating intraoral scanning processes & workflows using 3Shape Trios Scanners and related software. The Digital Workflow Agent ensures a seamless & efficient support experience for our Field Team Members in the use of 3Shape Trios workflows, including but not limited to: proper operation of the scanner, capturing of high-quality digital impressions through established processes, & adherence to standardized digital workflows. Salary: 27 - 30 / hour depending on experience Responsibilities: Customer Support: Provide virtual live-scan support for offices and ability to coach in the moment on intraoral workflows and scan strategies. Able to troubleshoot minor technical issues with the 3Shape Scanner or related software Communication: Coach Teams on the proper use of the 3Shape Trios intraoral scanner to obtain accurate digital impressions for a variety of dental procedures. Ensure proper workflows are followed. Continuous Improvement: Support standardization and best practices across all Aspen Dental-branded offices. Reporting: Monitor and update support tickets in a real-time Help Desk environment. Provide relevant details on resolution steps for each issue addressed. Additional Support Responsibilities: Ability to assist with other Digital Dentistry support needs outside of 3Shape-related products, specifically the SprintRay Digital Printing Ecosystem Minimum Education and Experience: High school graduate or equivalent 3+ years of experience in customer service or operations, preferably in healthcare, manufacturing, or digital services. Familiarity with dental, medical, or manufacturing environments. Experience in 3Shape Scanner technology & Scan/Design workflows required SprintRay Digital Ecosystem Experience preferred, but not required Must be comfortable assisting and/or training Field Team Members in a virtual environment Experience in a Help Desk or Ticket Management System preferred, but not required Excellent verbal and written communication skills Ability to multi-task Strong problem-solving skills and a commitment to driving resolution and improvement Excellent communication and interpersonal skills with the ability to build strong relationships and partnerships The ability to conduct up to 25% travel. 2-3 weeks travel for training is required The information contained in this job description is intended to describe the most important aspects of the position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required to perform the work. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed in this document are representative of the knowledge, skills, and/or abilities required to perform this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essentials functions i View CA Privacy Policy

Dental Care Alliance (DCA) is seeking an experienced RCM Fees Analyst / Insurance Specialist with strong expertise in dental insurance fee schedules, leased networks, and payer plan configuration. This role is critical to maintaining billing accuracy and reimbursement integrity across 400+ dental practices nationwide. Responsibilities ¨ Build, update, and assign high-volume fee schedules in Denticon by payer, provider, plan, and location ¨ Interpret and apply payer contracts and leased networks (e.g., Zelis, Connection Dental, DenteMax) ¨ Investigate and resolve fee discrepancies, plan mismatches, and underpayments using EOBs and claims data ¨ Configure new insurance carriers and plans, ensuring accurate participation and fee alignment ¨ Manage and resolve plan and fee support tickets from dental offices and internal teams ¨ Partner cross-functionally with revenue cycle, operations, and payer relations teams ¨ Communicate with carriers and network administrators to obtain and validate fee schedules ¨ Analyze trends in denials, underpayments, and payer inconsistencies and recommend improvements ¨ Support and educate field teams on plan setup and billing best practices ¨ Stay current on reimbursement models, leased networks, and compliance requirements Systems Experience: Denticon, Cloud 9, and other dental OMS/PMS platforms supporting multi-location and enterprise dental operations, including plan configuration, fee schedule management, and payer setup. Qualifications What We're Looking For ¨ 7+ years of experience in dental billing, payer operations, or fee schedule administration ¨ Strong knowledge of leased networks, PPO contracts, plan types, and UCR methodologies ¨ Experience working in a DSO or multi-practice dental organization preferred ¨ Proficiency in Microsoft Excel (pivot tables, VLOOKUP, data validation) ¨ Hands-on experience with DentalXChange, Denticon and Cloud 9 required ¨ Highly analytical, detail-oriented, and organized ¨ Strong communicator able to translate complex payer data into clear action

WellNow Urgent Care takes pride in creating an environment filled with meaningful work and opportunities by investing in our colleagues. We offer competitive salaries and a comprehensive benefits package which includes numerous continuing education options. WellNow has over 150 clinics and we are continuing to grow! That means our colleagues can transfer facilities in any of the markets we serve. We are committed to offering our patients the best care by adding talented healthcare professionals. Regional Director Operations (RDOs), support the operations, growth, and development of their assigned region. They oversee multiple Multi-Site Managers to ensure site goals are achieved including budgeted profit targets. They partner with other Regional Director Operations and their Senior Director of Operations to help their sites achieve their business goals. This position has direct supervision of Multi-Site Managers in assigned regions. At WellNow Urgent Care you'll enjoy: Competitive salary Parental leave Continuing education opportunities Medical benefits, including vision coverage, FSA/HSA options, and prescription drug coverage 401(k) plan with a company match for your future financial security Free urgent care visits for you and your immediate family members Opportunities for promotional growth as we continue to expand our presence Monthly bonus based on your performance and productivity Salary: Starting at $90K Essential Job Responsibilities: Directs and leads a team of approximately six Multi-Site Managers overseeing twelve WN sites. Responsible for operations of assigned region to ensure they are positioned to meet or exceed company goals. Responsible for operations of sites within their region including overall management, operations, coordination, performance results, and evaluation of all functions. Regional Director Operations utilize best practices, meeting regulatory standards, and continuous improvement techniques to maximize efficiency. Partners with Talent Acquisition Team and Multi-Site Managers to assess, select, and hire members within their assigned region. Implement strategies that would support best practices in hiring and retention. Ensures that Multi-Site Managers plans, organizes and manages operations for their assigned sites including hiring staff, training, onboarding scheduling, inventory in accordance with company standards. Collaborates with Multi-Site Managers to guarantee workflow in sites, and prioritizes and shifts duties as necessary to achieve maximum productivity and efficiency. Partners with Senior Director of Operations to evaluate Multi-Site Managers' performance, resolve performance issues, provide positive feedback, and take appropriate corrective action when needed. Collaborates with Multi-Site Manager, Senior Director of Operations and HR Business Partner on employee relations matters related to the site. Partners with the Multi-Site Managers to initiate and manage employee practices to empower and reward site teams for meeting goals and demonstrating behaviors consistent with the company's mission, vision, and culture. Solicit and respond to patient feedback to improve service and processes that will enhance the patient experience. Ongoing monitoring of the P&L report to identify appropriate revenues and expenditures for each site in alignment with budget. Respond to escalated patient grievances and other operational issues not resolved by the Multi-Site Managers. Provides input to the Senior Director of Operations on initiatives, policies, and practices that support company goals and objectives. To ensure strong team member relations and collaboration with Multi-Site Managers maintains consistent presence in sites within region. Communicates in a timely and consistent manner, ensuring a professional and respectful exchange of information and ideas. Conducts weekly calls and individual statuses with the Multi-Site Managers in their region. Works weekend on-call rotations as needed. Committed to the specialty of Urgent Care, with a focus on serving our communities with quick, convenient and quality care with continued clinical and patient experience training. Ability to connect with both Providers, clinical teams both on an individual level and in groups. Demonstrates positive culture, capacity to lead people, build strong teams, and creates an exceptional patient experience. Other duties as assigned. Minimum Experience: Significant travel required - 90% of the time. 3-5 years' experience supervising staff or documented performance Ability to work both independently and in a team environment. Strong interpersonal and communication skills and the ability to work effectively with a wide range of people. Strong presentation, employee management, and project implementation skills. Ability to accurately and efficiently use Health Information Technology (HIT) Systems, including running reports. Skill in organizing and establishing priorities. Must be detail-oriented and well organized. Excellent problem-solving skills. High-level of proficiency in Microsoft Office Suite with excellent writing, editing and administrative skills Must have valid driver's license and auto insurability. Ability to work flexible schedule including days, nights and weekends. Minimum Education and Experience: High School or GED required College degree preferred WellNow is an EOE. WellNow, is part of TAG-The Aspen Group's family of healthcare brands. View CA Privacy Policy

The Aspen Group (TAG) is one of the largest and most trusted retail healthcare business support organizations in the U.S. and has supported over 20,000 healthcare professionals and team members with close to 1,500 health and wellness offices across 48 states in four distinct categories: dental care, urgent care, medical aesthetics, and animal health. Working in partnership with independent practice owners and clinicians, the team is united by a single purpose: to prove that healthcare can be better and smarter for everyone. TAG provides a comprehensive suite of centralized business support services that power the impact of five consumer-facing businesses: Aspen Dental, ClearChoice Dental Implant Centers, WellNow Urgent Care, Chapter Aesthetic Studio, and Lovet Pet Health Care. Each brand has access to a deep community of experts, tools and resources to grow their practices, and an unwavering commitment to delivering high-quality consumer healthcare experiences at scale. As a reflection of our current needs and planned growth we are very pleased to offer a new opportunity to join our dedicated team as a Specialty Support Manager. Specialty Support Manager will provide all in person or remote support to new Oral Surgeons & Endodontist joining our organization. Help train and prepare the Field Teams for their new Specialists. Provide ongoing support to Specialists and Field Teams alike regarding building successful Specialty schedules. Essential Responsibilities: - Prepare teams prior to Specialist start date. - Coordinate Specialty Onboarding with key departments and team members: Specialist, PSC & Field. Deliver and receipt of equipment, instruments, meds, and supplies in Workday. - Acclimate Specialist to offices and our business Travel with them their first week. - Transitioning them to their designated Specialist Field Manager. - Work with Specialist's Dental Assistants on ordering in Workday, moving equipment and acclimate them to their traveling role. - While in the markets train Directors, RM and OM on scheduling and support of their Specialist. - Work with the Doctors on Specialty utilization and value Specialty brings. - Coach Directors, Regional Managers, OM, and Doctors: Commit and build Specialty schedules Review and maintaining schedules Overall provider efficiency Requirements/Qualifications: • Education Level: Associate degree or equivalent is required. • Job Related/Industry Experience: 1-3 years • General business knowledge: Understanding of field operations. • Strong communication skills: Verbal and written. • Strong Clinical background is a Must. Oral Surgery and Endodontic procedures is preferred. • Previous Dental/Specialty assistant experience is required. • Time in territory with TAM team, Specialty Credentialing, Purchasing, Insurance Operation, Implant Support and Onboarding Manager to understand the Specialty onboarding process and flow. • Ability to use Microsoft Office applications (Word, Excel, PowerPoint, etc.) and company operational systems. • Ability to run Excel macros and basic formula/function skills. • Physical Requirements: Driving, flying, Sitting, standing, talking, lifting light equipment, and updating information in the computer system. • Ability to conduct up to 90% of domestic travel. Base Pay Range: $65,000-70,000 annually with a quarterly incentive bonus (Actual pay may vary based on experience, performance, and qualifications.) A generous benefits package that includes paid time off, health, dental, vision, and 401(k) savings plan with match. If you are an applicant residing in California, please view our privacy policy here: ********************************************************************************* View CA Privacy Policy

**Accounts Receivable Specialists are responsible for working all opens claims over the time frame stipulated by management. The Specialists is responsible for taking all necessary steps needed to status the claim and get the claim paid.** **This is a remote position.** **Position Duties and Responsibilities** : + Working all claims over a certain time frame. This time frame could change as time goes on so we will communicate within the team what parameters we need to stick with. + Status all open claims and do the work either via the portal or making phone calls to see why the claims are not paid. + RCM team is responsible for doing every step possible to complete a claim and get it paid. We will ONLY turn the claim back to the office if we cannot complete the claim. + If a claim needs to be re-submitted then the RCM Specialist working the AR report will be responsible for submitting the claim with all needed attachments and information needed. Do not leave the claim for someone else to submit. + Communicate with the offices effectively and send completed reports to the offices so they will know what they are responsible for working and what our team has assisted them with. **Qualifications** + Ability to interpret and effectively communicate insurance regulations. + Excellent verbal and written communication skills. + Excellent problem-solving skills. + Well organized, accurate, and thorough. + Adaptable; readily adjusts work schedule to adhere to changes in the work environment and is able to manage competing demands. + Proficiency in all Microsoft Office products. **Education and Experience Requirements:** + HS Diploma degree required; advanced degree preferred. + Minimum three-five years commercial insurance or Medicaid experience preferred. + Experience in medical or dental practice preferred. **Computer Skills:** + Proficiency in a Microsoft Windows environment. + Proficiency with dental or medical software; Dentrix preferred. **Core Competencies:** To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position. + High level of customer service orientation. + Ability to assess development needs of affiliated auxiliary practice staff. + Knowledgeable in creating and presenting training course material. + Must possess strong skills in the areas of interpersonal communication, analysis, critical thinking, attention to detail, multi-tasking, and oral & written communication. + Excellent verbal and written communication skills. + Ability to work independently and collaboratively within a team environment. **Job Details** **Pay Type** **Hourly** **Travel Required** **No** **Hiring Min Rate** **20 USD** **Hiring Max Rate** **21.75 USD** **Job Category** **Corporate**

The Leave of Absence and Disability Administrator manages all aspects of employee leave programs, including Family and Medical Leave Act (FMLA), short-term and long-term disability, ADA accommodations, and related compliance processes. This role serves as the primary point of contact for employees and managers throughout the leave life-cycle, ensuring timely communication, accurate documentation, and adherence to federal, state, and company policies. The coordinator partners with HR leadership, benefits teams, and third-party administrators to deliver a seamless employee experience Responsibilities · Leave Administration · Coordinate and administer all leave of absence requests (FMLA, PFML, personal, military, and other statutory leaves). · Determine eligibility, request and review medical certifications, and designate qualifying leaves. · Track intermittent and continuous leave usage; maintain accurate records in HRIS and leave management systems. · Communicate leave status and expectations to employees and managers; provide guidance on rights and responsibilities. · Disability Management · Facilitate short-term and long-term disability claims in partnership with insurance carriers. · Ensure compliance with ADA by engaging in the interactive process for workplace accommodations. · Coordinate return-to-work plans, including modified duty arrangements when applicable. · Compliance & Documentation · Ensure all leave and disability processes comply with federal and state laws (FMLA, ADA, HIPAA) and company policies. · Maintain confidentiality of employee medical information and sensitive data. · Prepare and distribute required notices and forms within mandated timelines. · Employee & Manager Support · Serve as a resource for employees navigating leave and disability benefits. · Provide training and guidance to managers on leave policies and accommodation procedures. · Respond promptly to inquiries and resolve issues with empathy and professionalism. · Vendor & Stakeholder Coordination · Liaise with third-party administrators (e.g., AbsencePro) for claim intake and status updates. · Collaborate with Payroll, Benefits, and HR Business Partners to ensure accurate benefit deductions and pay continuity during leave. Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. This position requires the ability to occasionally lift products and supplies, up to 20 pounds. Competencies: (Examples) · Oral and Written Communication Skills - Communicates clearly and effectively in both verbal and written formats, adapting style to audience and purpose. · Ability to Build Collaborative Relationships - Develops and maintains positive, productive relationships across teams and departments. · Decision-Making Skills - Makes timely, informed decisions by analyzing data and considering organizational impact. · Interpersonal Skills - Demonstrates empathy, professionalism, and respect in all interactions, fostering a positive work environment. · Judgment - Applies sound judgment and discretion when handling sensitive or complex issues. · Ability to Multi-Task and Prioritize - Manages multiple responsibilities efficiently, prioritizing tasks to meet deadlines in a dynamic environment. Qualifications · Bachelor's degree in human resources, Business Administration, or related field preferred. Qualifications/Training: · Experience: 2-3 years of experience in leave administration, disability management, or HR compliance.

Aspen Dental is hiring for a Lab Implementation Manager who will be responsible for driving successful onboardings, setups, and seamless integrations of new technologies, workflows, and processes that impact our in-office dental laboratories. This role ensures successful deployment of lab systems and tools by coordinating across clinical teams, technical staff, and support functions to drive operational efficiency, quality, and adoption of digital dentistry innovations. This includes but is not limited to: Intraoral Scanning, Digital Dentures, Analog Dentures, and operational lab support. Job type: full-time Salary: $80000 - $85000 / year Travel: 80% Remote work: 20% Key Responsibilities: Support Training & Adoption: Provide or coordinate on-site and virtual training for lab and clinical staff; ensure understanding and accountability for proper use of new systems, workflows, and enhancements. Track Progress and Resolve Issues: Monitor implementation performance using defined KPIs and proactively address delays, technical issues, or compliance concerns. Manage Lab Implementations: Maintain implementation documentation, SOPs, and training materials. Maintain Communication: Serve as the primary point of contact during the implementation phase, ensuring timely communication, issue resolution, and successful implementation. Execute Project Plans: Develop and manage detailed implementation plans, including checklists, timelines, and task assignments to ensure a smooth and organized deployment. Ensure Site Readiness: Coordinate installation and calibration of digital lab equipment (e.g., CAD/CAM systems, 3D printers, milling machines, scanners) and confirm operational functionality. Standardize Processes: Follow and enforce Aspen Dental standard lab workflows, documentation, and SOPs to ensure consistency across all practice locations. Promote Ownership Post-Launch: Conduct post-implementation reviews to assess readiness, gather feedback, and ensure ongoing accountability for lab performance. Report to Leadership: Provide regular updates to the Lab Implementation Senior Manager, flagging risks, successes, and improvement opportunities. Required Qualifications: Associates degree in Dental Technology, Healthcare Operations, Business Administration, Dental Hygiene or a related field (or equivalent experience). 2+ years of experience in dental lab operations, clinical project implementation, or multi-site healthcare deployment. Strong knowledge of digital dentistry tools and workflows (e.g., CAD/CAM, 3Shape, Exocad, 3D printing, intraoral scanning). Proven ability to lead implementation projects while establishing and enforcing clear accountability across teams. Excellent organizational, communication, and problem-solving skills. Ability to travel 80% of the time to practice locations across the Aspen Dental network. Preferred Qualifications: Experience working in a DSO or multi-location dental practice environment. Clinical or technical background in dental laboratory technology or restorative workflows. Experienced user of 3Shape Trios scanning and SprintRay 3D printing technology. Adaptability in a fast-paced environment Key Competencies: Accountability & Ownership - Holds teams and individuals responsible for deliverables, timelines, and outcomes. Cross-Functional Leadership - Coordinates across departments and locations to align goals and resolve obstacles. Project Execution - Manages details, anticipates challenges, and ensures successful implementation end-to-end. Operational Standardization - Drives consistency and efficiency across all labs and practice sites. Training & Change Management - Empowers users through structured training and supports adoption of new technologies. Quality and Compliance Focus - Maintains high standards of safety, regulatory alignment, and clinical accuracy. Communication & Influence - Builds strong relationships, sets expectations, and drives performance across diverse teams. Aspen Dental-branded practices are independently owned and operated by licensed dentists. The practices receive non-clinical business support services from Aspen Dental Management, Inc., a dental support organization. ADMI Corp., d/b/a TAG-The Aspen Group, its affiliates, related companies and independently owned supported clinical practices are proud to be Equal Opportunity Employers and welcome everyone to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Job Description Company Perks As a team member of Dental Associates, you can expect an excellent compensation, experience on-the-job training, continued education offerings and abundant opportunities for career growth. Benefits Overview: Medical Insurance with optional Health Savings Account through Associated Bank Dental: Diagnostic and Preventive covered at 100%, Basic and Restorative (immediate family) Vision Insurance Life Insurance 401k Company paid short term disability Paid Time Off Paid Holidays FSA Critical Illness Hospital Indemnity Plus opportunities for pay increases and bonuses Job Responsibilities The Care-Plus Member Service Representative is responsible for the accurate and timely explanation of insurance products and supports administrative needs of individual and group CarePlus insurance plans. Manage all aspects of member insurance plans from account management and registration of new member accounts, claims, EOBs, pre-authorizations to resolving discrepancies for Individual and Group policies Answer phone calls from external and internal customers to answer questions and provide assistance on benefit coverage questions, plan provisions, exclusions and limitations Manage all financial aspects of accounts. Collect premium payments, bank downloads, and balancing of daily deposits Complete daily, weekly, monthly reports as assigned State of Wisconsin Accident & Health intermediary license must be obtained within six months of hire Schedule 40 hours per week Monday through Thursday 8:30am-5:30pm & Friday 9:00am-3:00pm Hybrid, 2 days in the office per week Job Requirements Minimum of a high school or equivalent 2 + years of dental, collection, insurance, healthcare or similarly fast-paced, customer-focused environment is preferred Excellent communication skills (verbal/written) and ability to positively resolve conflict Strong mathematical stills and ability to accurately work with finances Technologically savvy, ability to work with several computer applications simultaneously Applicants will be required to obtain WI Accident and Health license The Company At Dental Associates, we foster a culture which invites our patients into our "dental home" and provides our employees with a career, not just a job. Founded in 1974, Dental Associates is Wisconsin's largest family and dentist-owned dental group practice with over a dozen offices throughout the state. Dental Associates is a strong company with the resources to continually invest in our overall growth and talented team members. Be part of a dynamic organization that will make you proud. If you're ready for an exciting, stable career with a growing company apply today! Get to know Dental Associates - ************************ YouTube - *********************************************** Facebook - ******************************************* Twitter - ********************************

The Manager of Digital Helpdesk for Aspen Dental branded practices will lead a team dedicated to providing exceptional support to our doctors, offices, and field leaders. This role ensures customer inquiries, escalations, and issues are handled promptly, root causes are identified and resolved, and service excellence remains a priority. As the voice of the customer, this leader will collaborate across teams to optimize processes, strengthen communication, and ensure our field leaders and practice owners receive the service and support they expect. The Manager will play a critical role in bridging the gap between technical and training gaps for our digitally enabled practice locations. Salary: 90,000 - 95,000 / year Responsibilities: Customer Support Leadership: Oversee a team focused on managing escalations, resolving questions, and delivering solutions to customer issues with urgency and precision. Workforce Management: Plan and execute workforce management functions, including demand forecasting, capacity analysis, workload distribution, and scheduling for digital helpdesk teams. Develop scheduling strategies that optimize resource utilization while ensuring deadlines and quality standards are consistently met. Root Cause Analysis: Establish and drive processes to identify the root causes of recurring issues and partner with training to establish and adjust existing training plans to mitigate future issues. Collaboration and Partnership: Work closely with field leaders, practice owners, and other stakeholders to ensure their needs are met and exceeded expectations. Continuous Improvement: Analyze trends in customer feedback and operational performance to develop and execute strategies that enhance service levels and efficiency. Implement real-time workload monitoring processes to identify and resolve bottlenecks in the workflow Communication: Serve as the primary liaison between the training and IT teams and the field, providing clear updates and ensuring alignment on priorities needs. Team Development: Build and mentor a high-performing team that is equipped to handle complex issues and provide world-class customer service. Metrics and Reporting: Track and report on customer service KPIs, using data to inform decisions and drive accountability. Minimum Education and Experience: Bachelor's degree in Business, Operations, or a related field; equivalent experience considered. 5+ years of experience in customer service or operations, preferably in healthcare, manufacturing, or digital services. Ability to lead a Team in a Remote Work environment Experience in a Help Desk or Ticket Management System preferred, but not required Experience in Digital Dentistry technologies - including 3Shape Scanners & Design Experience , and the SprintRay Digital Ecosystem - preferred, but not required Proven leadership experience, including managing a team and working cross-functionally. Strong problem-solving skills and a commitment to driving resolution and improvement. Excellent communication and interpersonal skills with the ability to build strong relationships & partnerships. Data-driven mindset with experience using metrics to measure and improve performance. Familiarity with dental, medical, or manufacturing environments. Experience managing escalations in a multi-location or distributed service model. Financial and analytical skills required Excellent verbal and written communication skills The ability to balance multiple, high priority initiatives simultaneously Lean Six Sigma, or similar process improvement certification preferred. The ability to conduct up to 25% travel View CA Privacy Policy

The Supervisor of Digital Help Desk for Aspen Dental branded practices will assist in leading a team dedicated to providing exceptional support to our doctors, offices, and field leaders. This role ensures customer inquiries, escalations, and issues are handled promptly, root causes are identified and resolved, and service excellence remains a priority. The Supervisor will follow direction from the Manager of the Digital Help Desk to ensure critical Digital Dentistry Support to Field Teams is being provided. This role will provide leadership, coaching and development to assigned Digital Help Desk Team Members and will hold the Team accountable to agreed upon KPIs. They will also act as a Subject Matter Experts (SME) for Digital Dentistry systems and processes. Pay: 33 - 36 / hour depending on experience Responsibilities: Customer Support Leadership: Lead a team focused on managing escalations, resolving questions, and delivering solutions to customer issues with urgency and precision. Provide support to Digital Dentistry processes and workflows. Workforce Management: Coordinate Team availability to ensure agents are available to provide Digital Dentistry Support at any given time. Ensures support processes are completed in a timely manner. Collaboration and Partnership: Partners with associated Digital Dentistry support teams to escalate and resolve issues, and collaborates with Field Teams & Leadership to resolve and provide feedback on support-related issues. Continuous Improvement: Analyze trends in customer feedback and operational performance and provides learnings to Support Leadership Team Development: Provide direct support and guidance to a high-performing team that is equipped to handle complex issues and provide world-class customer service. Continue to build and support an “Anything People” culture amongst team and business partners. Metrics and Reporting: Manage Team dashboards and escalate unresolved inquiries to Leadership. Track and report on customer service KPIs, using data to inform decisions and drive accountability. Minimum Education and Experience: High school graduate or equivalent 3+ years of experience in customer service or operations, preferably in healthcare, manufacturing, or digital services. Familiarity with dental, medical, or manufacturing environments. Ability to lead a team in a fast-paced, Remote Work environment Experience managing escalations in a multi-location or distributed service model. Must be comfortable assisting and/or training Field Team Members in a virtual environment Experience in Digital Dentistry technologies and workflows - including 3Shape Scanners, Digital Design Workflows and the SprintRay Digital Ecosystem - required Experience in a Help Desk or Ticket Management System preferred, but not required Ability to multi-task Strong problem-solving skills and a commitment to driving resolution and improvement. Excellent verbal and written communication skills The ability to conduct up to 25% travel View CA Privacy Policy

Full-time Description Establish and execute a comprehensive annual marketing strategy that is directly tied to overall corporate goals, ensuring profitable patient acquisition and sustained revenue growth across the multi-clinic network. Translate competitive, market, and patient insights into a defined framework, ensuring a cohesive and strong brand platform that establishes a clear competitive advantage. Be a Brand Builder with the ability to produce and deliver high-quality brand collateral across multiple media formats, including print, social, and video in collaboration with in-house resources and team members Oversee all Marketing channels (print, email, advertising, digital, radio, public relations, etc.) with emphasis on social media, paid search, local listings management and SEO. Establish and manage all performance reporting, providing leadership with clear, actionable insights on marketing ROI and patient acquisition effectiveness. Lead and collaborate local marketing efforts in conjunction with Operations and local staff to ensure alignment between teams. Work collaboratively to develop messaging, tools, analysis, and collateral support to maximize local office marketing efforts. Function as primary lead for launching new services and products. This includes coordinating market analysis, defining value proposition, develop internal and patient-facing materials and collaborating with Operations and Clinica teams to ensure successful pilot testing and system wide rollout. Investigate and report on dental market and competitor offers and services. Identify and assess customer opportunities using marketing best practices, by leveraging customer research and insights, to identify new customer experiences, services, and products. Work and lead cross-functional teams to generate and analyze key market and consumer insights to continue to progress and improved channel segmentation and tactical execution. Develop and manage an institutionalized marketing reporting function that can track, measure, and analyze performance around response rate, attribution, cost of acquisition, and ROI. Enhance Sales Force (Call Center) effectiveness through the development of product communications, marketing strategies, and sales collateral. Requirements 7-10 years of multi-site retail, healthcare or DSO senior marketing leadership experience with a track record of innovative marketing programs that have demonstrated success in the marketplace. Business or Marketing-related degree or equivalent professional qualifications. Expert level knowledge on social media, paid search, local listings management and SEO. Ability to compile and use data analytics to manage and optimize marketing spend across a multi-site platform. Expertise in building, executing, and measuring data-driven marketing programs across online and offline channels. Expertise in utilizing social and digital channels, as well as traditional media channels to engage consumers. Ability to grasp and understand business concepts and issues. Proven experience in customer and market research, with the ability to understand key customer and industry trends, along with ever changing market dynamics. Ability to understand and explain economic and business information, prepare and manage budgets, and make sound short-term and long-term investment decisions. Positive and collaborative management style working with cross-functional teams to achieve business goals. Creative thinker to think outside the box to become a market disrupter. Develops and leads initiatives that provide differentiation in customer experience and able to create and communicate a clear vision. Ability to travel as marketing programs are rolled out to ensure success and follow through. Results-driven with the ability to plan, manage, and successful execute a marketing plan through a strong understanding of the levels creating business value. Exceptional written and verbal communication skills and executive presence. Experience working in mid-size company environment and desire to be hands-on and detail-oriented with a focus on growth and profitability. Salary Description $110K - $135K

**Accounts Receivable Specialists are responsible for working all opens claims over the time frame stipulated by management. The Specialists is responsible for taking all necessary steps needed to status the claim and get the claim paid.** **This is a remote position.** **Position Duties and Responsibilities** : + Working all claims over a certain time frame. This time frame could change as time goes on so we will communicate within the team what parameters we need to stick with. + Status all open claims and do the work either via the portal or making phone calls to see why the claims are not paid. + RCM team is responsible for doing every step possible to complete a claim and get it paid. We will ONLY turn the claim back to the office if we cannot complete the claim. + If a claim needs to be re-submitted then the RCM Specialist working the AR report will be responsible for submitting the claim with all needed attachments and information needed. Do not leave the claim for someone else to submit. + Communicate with the offices effectively and send completed reports to the offices so they will know what they are responsible for working and what our team has assisted them with. **Qualifications** + Ability to interpret and effectively communicate insurance regulations. + Excellent verbal and written communication skills. + Excellent problem-solving skills. + Well organized, accurate, and thorough. + Adaptable; readily adjusts work schedule to adhere to changes in the work environment and is able to manage competing demands. + Proficiency in all Microsoft Office products. **Education and Experience Requirements:** + HS Diploma degree required; advanced degree preferred. + Minimum three-five years commercial insurance or Medicaid experience preferred. + Experience in medical or dental practice preferred. **Computer Skills:** + Proficiency in a Microsoft Windows environment. + Proficiency with dental or medical software; Dentrix preferred. **Core Competencies:** To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position. + High level of customer service orientation. + Ability to assess development needs of affiliated auxiliary practice staff. + Knowledgeable in creating and presenting training course material. + Must possess strong skills in the areas of interpersonal communication, analysis, critical thinking, attention to detail, multi-tasking, and oral & written communication. + Excellent verbal and written communication skills. + Ability to work independently and collaboratively within a team environment. **Job Details** **Pay Type** **Hourly** **Travel Required** **No** **Hiring Min Rate** **20 USD** **Hiring Max Rate** **21.75 USD** **Job Category** **Corporate**

Aspen Dental is hiring for a Lab Implementation Manager who will be responsible for driving successful onboardings, setups, and seamless integrations of new technologies, workflows, and processes that impact our in-office dental laboratories. This role ensures successful deployment of lab systems and tools by coordinating across clinical teams, technical staff, and support functions to drive operational efficiency, quality, and adoption of digital dentistry innovations. This includes but is not limited to: Intraoral Scanning, Digital Dentures, Analog Dentures, and operational lab support. Job type: full-time Salary: $80000 - $85000 / year Travel: 80% Remote work: 20% Key Responsibilities: Support Training & Adoption: Provide or coordinate on-site and virtual training for lab and clinical staff; ensure understanding and accountability for proper use of new systems, workflows, and enhancements. Track Progress and Resolve Issues: Monitor implementation performance using defined KPIs and proactively address delays, technical issues, or compliance concerns. Manage Lab Implementations: Maintain implementation documentation, SOPs, and training materials. Maintain Communication: Serve as the primary point of contact during the implementation phase, ensuring timely communication, issue resolution, and successful implementation. Execute Project Plans: Develop and manage detailed implementation plans, including checklists, timelines, and task assignments to ensure a smooth and organized deployment. Ensure Site Readiness: Coordinate installation and calibration of digital lab equipment (e.g., CAD/CAM systems, 3D printers, milling machines, scanners) and confirm operational functionality. Standardize Processes: Follow and enforce Aspen Dental standard lab workflows, documentation, and SOPs to ensure consistency across all practice locations. Promote Ownership Post-Launch: Conduct post-implementation reviews to assess readiness, gather feedback, and ensure ongoing accountability for lab performance. Report to Leadership: Provide regular updates to the Lab Implementation Senior Manager, flagging risks, successes, and improvement opportunities. Required Qualifications: Associates degree in Dental Technology, Healthcare Operations, Business Administration, Dental Hygiene or a related field (or equivalent experience). 2+ years of experience in dental lab operations, clinical project implementation, or multi-site healthcare deployment. Strong knowledge of digital dentistry tools and workflows (e.g., CAD/CAM, 3Shape, Exocad, 3D printing, intraoral scanning). Proven ability to lead implementation projects while establishing and enforcing clear accountability across teams. Excellent organizational, communication, and problem-solving skills. Ability to travel 80% of the time to practice locations across the Aspen Dental network. Preferred Qualifications: Experience working in a DSO or multi-location dental practice environment. Clinical or technical background in dental laboratory technology or restorative workflows. Experienced user of 3Shape Trios scanning and SprintRay 3D printing technology. Adaptability in a fast-paced environment Key Competencies: Accountability & Ownership - Holds teams and individuals responsible for deliverables, timelines, and outcomes. Cross-Functional Leadership - Coordinates across departments and locations to align goals and resolve obstacles. Project Execution - Manages details, anticipates challenges, and ensures successful implementation end-to-end. Operational Standardization - Drives consistency and efficiency across all labs and practice sites. Training & Change Management - Empowers users through structured training and supports adoption of new technologies. Quality and Compliance Focus - Maintains high standards of safety, regulatory alignment, and clinical accuracy. Communication & Influence - Builds strong relationships, sets expectations, and drives performance across diverse teams. Aspen Dental-branded practices are independently owned and operated by licensed dentists. The practices receive non-clinical business support services from Aspen Dental Management, Inc., a dental support organization. ADMI Corp., d/b/a TAG-The Aspen Group, its affiliates, related companies and independently owned supported clinical practices are proud to be Equal Opportunity Employers and welcome everyone to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

The Supervisor of Digital Help Desk for Aspen Dental branded practices will assist in leading a team dedicated to providing exceptional support to our doctors, offices, and field leaders. This role ensures customer inquiries, escalations, and issues are handled promptly, root causes are identified and resolved, and service excellence remains a priority. The Supervisor will follow direction from the Manager of the Digital Help Desk to ensure critical Digital Dentistry Support to Field Teams is being provided. This role will provide leadership, coaching and development to assigned Digital Help Desk Team Members and will hold the Team accountable to agreed upon KPIs. They will also act as a Subject Matter Experts (SME) for Digital Dentistry systems and processes. Pay: 33 - 36 / hour depending on experience **Responsibilities:** + **Customer Support Leadership** :Leada team focused on managing escalations, resolving questions, and delivering solutions to customer issues with urgency andprecision.Provide supportto Digital Dentistry processes and workflows. + **Workforce Management:** CoordinateTeam availability to ensureagents are availableto provide Digital Dentistry Supportat any given time.Ensuressupport processes are completedin a timely manner. + **Collaboration and Partnership** :Partners withassociated Digital Dentistry supportteamsto escalate and resolveissues, andcollaborates with FieldTeams & Leadership to resolveand provide feedback on support-related issues. + **Continuous Improvement** : Analyze trends in customer feedback and operational performanceandprovides learningsto Support Leadership + **Team Development:** Providedirectsupport and guidancetoa high-performing team that is equipped to handle complex issues and provide world-class customer service.Continue to build and support an "Anything People" culture amongst team and business partners. + **Metrics and Reporting:** ManageTeamdashboardsandescalateunresolvedinquiriestoLeadership.Track and report on customer service KPIs, using data to inform decisions and drive accountability. **Minimum Education and Experience:** + High school graduate or equivalent + 3+ years of experience in customer service or operations, preferably in healthcare, manufacturing, or digital services. + Familiarity with dental, medical, or manufacturing environments. + Ability to lead ateam in afast-paced,Remote Work environment + Experience managing escalations in a multi-location or distributed service model. + Must be comfortable assisting and/or training Field Team Members in a virtual environment + Experience in Digital Dentistry technologiesand workflows- including 3Shape Scanners,Digital DesignWorkflowsandtheSprintRayDigital Ecosystem -required + Experience in a Help Desk or Ticket Management System preferred, but notrequired + Ability to multi-task + Strong problem-solving skills and a commitment to driving resolution and improvement. + Excellent verbal and written communication skills + The ability to conduct up to 25% travel View CA Privacy Policy (**********************************************************************************

This is a travel based position with travel throughout Louisiana and Mississippi. The ideal candidate should reside in the New Orleans area. This position requires full time travel - please inquire to discuss in further detail! Delivering regional training designed to promote quality care, patient satisfaction and increase revenue. Assists with recruitment, hiring and onboarding of new hygienists at Aspen Dental practices. Works with vendor partners to arrange field meetings and increase product utilization. Assists with training initiatives on new patient care products and processes. Functions as a liaison to ADMI's territory hygiene team, responding to daily phone and email inquiries regarding policies, reports, product features, incentives, ordering, support materials, etc. Partners with practice owners and ADMI field management teams to assist in the preparation of hygiene budgets and determine hygiene needs for the territory, floats, additional hygiene days. Coach under-performing offices. Additional developmental duties as directed or requested by practice owners of supported offices. As an employee of ADMI, this is a non-clinical support role that will be providing advice to hygienists practicing with and employed by Aspen Dental-branded practices. Salary - $80,000-$85,000 + additional uncapped incentive To be viewed as a qualified candidate for this position you should possess the following: Active Licensed and/or Registered Dental Hygienist in the state of residence Ability to obtain hygiene licenses in the states you will be supporting within a year of hire; expenses will be covered as part of employment. Ability to travel to assigned offices. Manipulate small instruments, supplies, and equipment with efficiency, dexterity, and exceptional eye hand coordination. Demonstrated excellence in the execution of their craft and empathy for the patient with a strong business acumen. The ability to travel full time throughout Louisiana and Mississippi Preferred Qualifications: Bachelor's degree or higher in related field. Prior dental administrative/leadership experience. Adjunct or full-time dental hygiene faculty experience, and/or dental hygiene consulting experience with a proven track record. Ideal candidate will reside in the New Orleans area. View CA Privacy Policy

**Accounts Receivable Specialists are responsible for working all opens claims over the time frame stipulated by management. The Specialists is responsible for taking all necessary steps needed to status the claim and get the claim paid.** **This is a remote position.** **Position Duties and Responsibilities** : + Working all claims over a certain time frame. This time frame could change as time goes on so we will communicate within the team what parameters we need to stick with. + Status all open claims and do the work either via the portal or making phone calls to see why the claims are not paid. + RCM team is responsible for doing every step possible to complete a claim and get it paid. We will ONLY turn the claim back to the office if we cannot complete the claim. + If a claim needs to be re-submitted then the RCM Specialist working the AR report will be responsible for submitting the claim with all needed attachments and information needed. Do not leave the claim for someone else to submit. + Communicate with the offices effectively and send completed reports to the offices so they will know what they are responsible for working and what our team has assisted them with. **Qualifications** + Ability to interpret and effectively communicate insurance regulations. + Excellent verbal and written communication skills. + Excellent problem-solving skills. + Well organized, accurate, and thorough. + Adaptable; readily adjusts work schedule to adhere to changes in the work environment and is able to manage competing demands. + Proficiency in all Microsoft Office products. **Education and Experience Requirements:** + HS Diploma degree required; advanced degree preferred. + Minimum three-five years commercial insurance or Medicaid experience preferred. + Experience in medical or dental practice preferred. **Computer Skills:** + Proficiency in a Microsoft Windows environment. + Proficiency with dental or medical software; Dentrix preferred. **Core Competencies:** To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position. + High level of customer service orientation. + Ability to assess development needs of affiliated auxiliary practice staff. + Knowledgeable in creating and presenting training course material. + Must possess strong skills in the areas of interpersonal communication, analysis, critical thinking, attention to detail, multi-tasking, and oral & written communication. + Excellent verbal and written communication skills. + Ability to work independently and collaboratively within a team environment. **Job Details** **Pay Type** **Hourly** **Travel Required** **No** **Hiring Min Rate** **20 USD** **Hiring Max Rate** **21.75 USD** **Job Category** **Corporate**

The Manager of Digital Helpdesk for Aspen Dental branded practices will lead a team dedicated to providing exceptional support to our doctors, offices, and field leaders. This role ensures customer inquiries, escalations, and issues are handled promptly, root causes are identified and resolved, and service excellence remains a priority. As the voice of the customer, this leader will collaborate across teams to optimize processes, strengthen communication, and ensure our field leaders and practice owners receive the service and support they expect. The Manager will play a critical role in bridging the gap between technical and training gaps for our digitally enabled practice locations. Salary: 90,000 - 95,000 / year **Responsibilities:** + **Customer Support Leadership** : Oversee a team focused on managing escalations, resolving questions, and delivering solutions to customer issues with urgency and precision. + **Workforce Management:** Plan and execute workforce management functions, including demand forecasting, capacity analysis, workload distribution, and scheduling for digital helpdesk teams.Develop scheduling strategies thatoptimizeresourceutilizationwhile ensuring deadlines and quality standards are consistently met. + **Root Cause Analysis** :Establishand drive processes toidentifythe root causes of recurring issuesandpartnerwith training toestablishand adjust existing training plans to mitigatefutureissues. + **Collaboration and Partnership** : Work closely with field leaders, practice owners, and other stakeholders to ensure their needs are met andexceeded expectations. + **Continuous Improvement** : Analyze trends in customer feedback and operational performance to develop and execute strategies that enhance service levels and efficiency.Implement real-time workload monitoring processes toidentifyand resolve bottlenecks in the workflow + **Communication** : Serve as the primary liaison betweenthe training and ITteams and the field, providing clear updates and ensuring alignment on prioritiesneeds. + **Team Development** : Build and mentor a high-performing team that is equipped to handle complex issues and provide world-class customer service. + **Metrics and Reporting** : Track and report on customer service KPIs, using data to inform decisions and drive accountability. **Minimum Education and Experience:** + Bachelor's degree in Business, Operations, ora relatedfield; equivalent experience considered. + 5+ years of experience in customer service or operations, preferably in healthcare, manufacturing, or digital services. + Ability to lead a Team in a Remote Work environment + Experience in a Help Desk or Ticket Management System preferred, but notrequired + Experience in Digital Dentistry technologies - including 3Shape Scanners & DesignExperience ,andthe SprintRayDigital Ecosystem - preferred, but notrequired + Proven leadership experience, including managing a team and working cross-functionally. + Strong problem-solving skills and a commitment to driving resolution and improvement. + Excellent communication and interpersonal skills with the ability to build strong relationships& partnerships. + Data-driven mindset with experience using metrics to measure and improve performance. + Familiarity with dental, medical, or manufacturing environments. + Experience managing escalations in a multi-location or distributed service model. + Financial and analytical skillsrequired + Excellent verbal and written communication skills + The ability to balance multiple, highpriorityinitiativessimultaneously + Lean Six Sigma, or similar process improvement certification preferred. + The ability to conduct up to 25% travel View CA Privacy Policy (**********************************************************************************