Brightree jobs - 34 jobs

Brightree is a wholly owned subsidiary of ResMed (NYSE: RMD, ASX: RMD). When you work at Brightree, it's more than just a job. You'll be part of a team that's driving innovation and leading the way in cloud-based patient management software. The technology allows us to provide the tools for better outcomes but at our heart, we're really about people. We strive to positively impact our customers' businesses and the lives of patients every single day. Position Summary The AI Manager will lead strategic and operational initiatives for LiveCall's AI solutions, ensuring seamless integration, optimization, and stakeholder engagement. This role is critical in managing relationships across internal teams, external vendors, and clients, driving innovation and delivering exceptional AI-powered experiences. Key Responsibilities AI Workflow Leadership * Own the full lifecycle of LiveCall AI workflows, including identity verification, order status, reorders, FAQs, and compliance processes. * Monitor and optimize AI agent performance using analytics and QA tools to ensure accuracy, efficiency, and continuous improvement. * Identify and implement new use cases to enhance virtual agent capabilities and customer experience. Vendor Relationship Management * Serve as the primary liaison with AI vendors, ensuring alignment on roadmap, performance metrics, and support requirements. * Coordinate training, documentation, and issue resolution to maintain platform stability and feature enhancements. Client Engagement & Support * Partner with client success teams to ensure AI workflows meet client expectations and business objectives. * Support client onboarding, deployment timelines, and communication strategies for AI services. * Deliver actionable insights on AI performance metrics to inform client strategies and improve outcomes. Cross-Functional Collaboration * Work closely with engineering, product, and operations teams to ensure AI systems are scalable, secure, and compliant. * Translate business needs into technical requirements and maintain alignment across all stakeholders. Training & Change Management * Develop and deliver training programs for internal teams on AI workflows and platform usage. * Drive adoption of AI-enabled processes through structured change management and clear communication. Qualifications * Proven success in managing cross-functional projects and vendor/client relationships. * Strong understanding of AI systems, conversational agents, and workflow automation. * Excellent communication, problem-solving, and stakeholder management skills. * Experience with AI platforms and quality assurance tools is highly desirable. Joining us is more than saying "yes" to making the world a healthier place. It's discovering a career that's challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.

Job Purpose The Vice President, Payment Variance Services will lead Med-Metrix's Payment Variance Services division, providing executive oversight of all underpayment engagements. This executive owns P&L performance, operational excellence, staffing strategy, client outcomes, and growth of the service offering. The Vice President, Payment Variance Services will ensure optimal methodologies, reporting, technology usage, and process design to scale the division and deliver exceptional financial performance for clients. Duties & Responsibilities Division Leadership & P&L Ownership Own P&L, revenue targets, margin optimization, forecasting, and financial reporting for the Payment Variance Services division Lead a team of leaders, analysts, and billing/revenue cycle specialists supporting underpayment recovery, payment accuracy, and variance resolution Establish staffing models, productivity standards, QA processes, and workflows to drive high performance Operational Excellence & Process Optimization Develop, implement, and continuously refine best-in-class processes for payer variance identification, root-cause analysis, appeals, and recovery Ensure the design and refinement of variance algorithms, workflows, reporting, and performance dashboards Partner with technology teams to leverage automation, data tools, and intel to improve identification, prioritization, and throughput Client Delivery & Executive Oversight Serve as the executive sponsor for all Payment Variance clients, providing strategic oversight, performance reviews, and issue escalation management Ensure consistent delivery of high-quality analyses, appeal packages, reimbursement validations, and operational reporting Support new client onboarding, including scope development, pricing structure, staffing ramp, and performance baselines Sales Partnership & Growth Strategy Partner with Sales and Executive Leadership to develop proposals, pricing models, value cases, and solution designs to grow the Payment Variance offering Identify opportunities to expand into new markets, service lines, and payer types (HB, PB, government, commercial) Develop playbooks, case studies, and ROI narratives to support sales pursuits Cross-Functional Integration Ensure alignment with Revenue Cycle Operations, Pricing, Underpayments, Coding, and Denials Management teams Provide thought leadership and insights to support enterprise revenue cycle transformation initiatives Other duties as assigned Use, protect and disclose patients' protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards Understand and comply with Information Security and HIPAA policies and procedures at all times Limit viewing of PHI to the absolute minimum as necessary to perform assigned duties Qualifications Bachelor's degree required; Master's degree or MBA preferred 10+ years in hospital/physician revenue cycle operations, underpayment recovery, or payment variance analytics, with 5+ years leading operational teams Demonstrated P&L ownership and experience scaling revenue-generating service lines Strong understanding of payer reimbursement methodologies, contract interpretation, and payment variance root-cause analysis Proven track record driving operational efficiency, process redesign, and team performance Strong analytical skills and experience with data tools, reporting platforms, and revenue cycle technology Proficiency in Microsoft Office Suite Strong interpersonal skills, ability to communicate well at all levels of the organization Strong problem solving and creative skills and the ability to exercise sound judgment and make decisions based on accurate and timely analyses High level of integrity and dependability with a strong sense of urgency and results oriented Excellent written and verbal communication skills required Gracious and welcoming personality for customer service interaction Working Conditions Must possess a smart-phone or electronic device capable of downloading applications, for multifactor authentication and security purposes. Physical Demands: While performing the duties of this job, the employee is occasionally required to move around the work area; Sit; perform manual tasks; operate tools and other office equipment such as computer, computer peripherals and telephones; extend arms; kneel; talk and hear. Mental Demands: The employee must be able to follow directions, collaborate with others, and handle stress. Work Environment: The noise level in the work environment is usually minimal. Med-Metrix will not discriminate against any employee or applicant for employment because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, veteran status, other non-merit based factors, or any other characteristic protected by federal, state or local law.

Job Purpose The Licensed Appeal Writer supports the Company by reviewing insurance claims denied for payment on behalf of our client hospitals. Working closely with nurses and other team members, the Licensed Appeal Writer creates appeal letters in support Duties & Responsibilities Review denied insurance claims Review patients' medical files Develop strategies to reverse claim denials Create written appeals Manage and organize appeal workflow based on internal, client-based, and insurance-driven deadlines Other duties as assigned Use, protect and disclose patients' protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards Understand and comply with Information Security and HIPAA policies and procedures at all times Limit viewing of PHI to the absolute minimum as necessary to perform assigned duties Qualifications 4-year degree or work equivalency required Must hold an active license as a Physician's Assistant (PA), Registered Nurse (RN), Nurse Practitioner (NP), Licensed Practical Nurse (LPN), Physical Therapist (PT), Occupational Therapist (OT), or an equivalent professional license Strong analytical, communication, and documentation skills are essential Must be able to prioritize workload based on strict deadlines Must be tech-savvy with ability to quickly learn new software Must possess a high level of reading comprehension and ability to analyze medical information and terminology Proficiency in Microsoft Office Suite Strong interpersonal skills, ability to communicate well at all levels of the organization Strong problem solving and creative skills and the ability to exercise sound judgment and make decisions based on accurate and timely analyses High level of integrity and dependability with a strong sense of urgency and results oriented Excellent written and verbal communication skills required Gracious and welcoming personality for customer service interaction Working Conditions Must possess a smart-phone or electronic device capable of downloading applications, for multifactor authentication and security purposes. Physical Demands: While performing the duties of this job, the employee is occasionally required to move around the work area; Sit; perform manual tasks; operate tools and other office equipment such as computer, computer peripherals and telephones; extend arms; kneel; talk and hear. Mental Demands: The employee must be able to follow directions, collaborate with others, and handle stress. Work Environment: The noise level in the work environment is usually minimal. #CB Med-Metrix will not discriminate against any employee or applicant for employment because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, veteran status, other non-merit based factors, or any other characteristic protected by federal, state or local law.

Job Purpose The Physician Advisor performs case reviews of all case types in a knowledgeable and conscientious manner to achieve the highest degree of compliance. The Physician Advisor works closely with the Client's medical staff leadership, the entire medical staff, including resident physician house staff, all areas of resource management, case management, social services, discharge planning, and utilization management to recommend methods to optimize use of hospital services for all patients. This includes identifying opportunities to optimize length of hospital stay and efficient management of resources, ensuring patients are in the appropriate level of care, supporting documentation, coding improvements and compliance, and monitoring the appropriate use of diagnostic and therapeutic modalities. Duties and Responsibilities Responds to requests for assistance on clinical reviews for medical necessity or any other reason, by any member of the Case Management department in a timely fashion Provides consultation to attendings, nurses, and case management staff regarding complex clinical issues and advises on justification required for continued stay, medical necessity and utilization management Obtains familiarity and working knowledge of standard published criteria such as MCG/InterQual and applies professional judgment and patient specific variables as may be necessary or justifiable Maintains accountability for achieving case management outcomes and fulfills the obligations and responsibilities of the role to support the medical staff in the clinical progression of patient care Describes ways to provide improved health record documentation that specifically affect ICD code assignment capture of severity, acuity, risk of mortality, and DRG assignment Participates in ongoing training and education related to the Physician Advisor role and responsibilities including topics related to Utilization Management, Care Management and other related areas as requested Meets productivity and quality standards within established time requirements. Work product and performance meets or exceeds quality standards. Achieve performance goals as outlined in employment agreement Maintains confidentiality of patient care and business matters Demonstrates behavior that supports the organization's mission. Participates in required orientation and training related to the Physician Advisor role Demonstrates commitment to meeting/exceeding strategic initiatives of organization Upholds the organization's values of teamwork and professionalism and applies Code of Conduct standards to all members of the healthcare team Facilitate, mentor, and educate other physicians regarding payer requirements Attends all meetings as requested by PAOC leadership Participate in the peer review process as may be necessary or requested Maintain medical licensure and board certification in good standing During scheduled work hours, commits full attention to Physician Advisory and execution of outlined tasks Use, protect and disclose patients' protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards Qualifications Board Certified and licensed to practice medicine in the US or 3+ years active clinical experience in the US 3+ years working as a Physician Advisor performing Level of care reviews as well as Peer to Peer Reviews Basic technical skills with Hospital EMRs, Microsoft Office and Teams a must Hold and maintain an unrestricted medical license and Board Certification Possess or acquires a solid foundation, knowledge, and/or experience in the areas of utilization management, quality improvement, and patient safety Possess a working knowledge of (Hospital) organization & case management operations and administrative standards and policies Familiarity with MCG/InterQual placement status criteria is preferred Member of the American College of Physician Advisors (ACPA) preferred Board Certification by the American Board of Quality Assurance and Utilization Review Physicians, Inc. (ABQAURP) preferred Physician Advisor Sub-Specialty Certification by the American Board of Quality Assurance and Utilization Review Physicians, Inc. (ABQAURP) preferred Excellent customer service and interpersonal skills and the utmost professionalism is required Able to effectively present information, both formal and informal Strong analytical skills Strong written and verbal communications skills with all levels of internal and external customers Strong organizational skills and ability to set priorities and multi-task, demonstrates flexibility, teamwork, and is accustomed to change in the healthcare environment Demonstrates ability to drive results and produce outcomes Demonstrates initiative as well as basic independent trouble-shooting skills Working Conditions This role requires availability to provide a minimum of 16 shifts per month. Each shift is 6-8 hours in duration and includes 4 weekend shifts per month. Physical Demands: While performing the duties of this job, the employee is occasionally required to move around the work area; Sit; perform manual tasks; operate tools and other office equipment such as computer, computer peripherals and telephones; extend arms; kneel; talk and hear. Mental Demands: The employee must be able to follow directions, collaborate with others, and handle stress. Work Environment: The noise level in the work environment is usually minimal. Med-Metrix will not discriminate against any employee or applicant for employment because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, veteran status, other non-merit based factors, or any other characteristic protected by federal, state or local law. #CB

Brightree is a wholly owned subsidiary of ResMed (NYSE: RMD, ASX: RMD). When you work at Brightree, it's more than just a job. You'll be part of a team that's driving innovation and leading the way in cloud-based patient management software. The technology allows us to provide the tools for better outcomes but at our heart, we're really about people. We strive to positively impact our customers' businesses and the lives of patients every single day. Job purpose: Brightree, one of the fastest growing companies in the healthcare software industry, is seeking an experienced Sales Executive. This software sales professional will be responsible for selling the full suite of Brightree's HME products and services to providers in an assigned region of the U.S. This key role is the foundation of software sales growth of Brightree. The successful candidate will be responsible for incremental market share and the ongoing growth of small-mid-sized accounts. Their ability to execute within a matrixed team will be critical to their success. This position covers Eastern Standard Time. Let's talk about Responsibilities: * Business development of all BMS opportunities in the 3-15 user segments * Qualify sales opportunities; build and manage robust sales pipeline * Leverage both Brightree partners and internal team including sales engineers, implementation services and product management as needed to establish qualification, business case and close new business * Maintain current activity and accurate forecast information * Meet / exceed quarterly and annual sales objectives and quotas Let's talk about Qualifications and Experience: * 3-5 years Healthcare-related software sales experience is an absolute requirement for success in this role. * Extensive experience selling to decision makers. * Familiarity with proven sales methodologies. * Self-starter, results driven, highly motivated, high energy, with a proven track record of exceeding quota objectives. * Ability to analyze and assess existing client needs and requirements through a consultative process. * Ability to work in a team environment. * Confident, aggressive, and highly organized. * A competitive spirit and a drive to be the best. * Desires a fast-paced, dynamic work environment that values integrity. * Excellent verbal and written communication skills. * Bachelors degree is required. * Approximately 10% travel may be required * Sales velocity/closing 30+ deals a year * Cloud / SaaS sales experience preferred * Healthcare technology experience a plus We are shaping the future at ResMed, and we recognize the need to build on and broaden our existing skills and continue to attract and retain the world's best talent. We work hard to offer holistic benefits packages, provide flexible work arrangements, cultivate a workforce culture that allows employees to grow personally and professionally, and deliver competitive salaries to our team members. Employees scheduled to work 30 or more hours per week are eligible for benefits. This position qualifies for the following benefits package: comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance. Employees accrue fifteen days Paid Time Off (PTO) in their first year of employment, receive 11 paid holidays plus 3 floating days and are eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members. Individual pay decisions are based on a variety of factors, such as the candidate's geographic work location, relevant qualifications, work experience, and skills. This role is eligible for a Sales Incentive Plan with a target of $76,000 annually. At ResMed, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current base range for this position is: $89,000 - $111,000 For remote positions located outside of the US, pay will be determined based the candidate's geographic work location, relevant qualifications, work experience, and skills. Joining us is more than saying "yes" to making the world a healthier place. It's discovering a career that's challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.

Brightree is a wholly owned subsidiary of ResMed (NYSE: RMD, ASX: RMD). When you work at Brightree, it's more than just a job. You'll be part of a team that's driving innovation and leading the way in cloud-based patient management software. The technology allows us to provide the tools for better outcomes but at our heart, we're really about people. We strive to positively impact our customers' businesses and the lives of patients every single day. The Data Operations Analyst plays a critical role in supporting the success of Resupply Essentials Professional Services by ensuring accurate, timely, and actionable data insights. This role focuses on collecting, processing, analyzing, and visualizing data related to customer resupply programs and internal operations. The ideal candidate brings a strong analytical mindset, attention to detail, and a proactive approach to problem-solving. This individual will work cross-functionally with the implementation team (consultant, trainer, project manager), and internal stakeholder teams (development, product, etc.), and operational leadership to improve efficiency, data quality, and customer outcomes. Let's talk about Responsibilities: * Collect, analyze, and interpret data from resupply program operations and customer implementations. * Develop and maintain reports and dashboards that provide visibility into key performance indicators (KPIs), trends, and operational health. * Identify data inconsistencies and work with internal stakeholders to implement data quality improvements. * Support customer onboarding and go-live processes by ensuring accurate data mapping, validation, and reporting setup. * Collaborate with Professional Services Team to understand client-specific goals and deliver data-driven insights. * Provide ongoing support for data requests from internal teams related to performance, utilization, and customer outcomes. * Participate in process improvement projects focused on optimizing data workflows and service delivery. * Translate business needs into technical requirements for reporting or data enhancements. * Assist in documenting data operations processes and maintaining standard operating procedures (SOPs). Let's talk Qualifications and Experience: * Bachelor's degree in Data Analytics, Information Systems, Business, or a related field and/or equivalent experience. * 2+ years of experience in a data analytics, operations, or business intelligence role. * Strong Excel and SQL skills required. * Experience with healthcare, HME/DME, or Resupply services preferred. * Proven ability to interpret and communicate data insights clearly to both technical and non-technical audiences. * Excellent attention to detail and commitment to data accuracy. * Strong organizational and time management skills, with the ability to handle multiple priorities in a fast-paced environment. * Comfortable working independently and collaboratively across cross-functional teams. * Familiarity with HIPAA or handling of healthcare-related data. * Experience supporting customer-facing teams or service delivery functions. * Strong business acumen with a focus on customer outcomes and operational efficiency. * Enthusiastic about using data to improve processes and enhance service quality. * Occasional travel may be required (less than 10%). We are shaping the future at ResMed, and we recognize the need to build on and broaden our existing skills and continue to attract and retain the world's best talent. We work hard to offer holistic benefits packages, provide flexible work arrangements, cultivate a workforce culture that allows employees to grow personally and professionally, and deliver competitive salaries to our team members. Employees scheduled to work 30 or more hours per week are eligible for benefits. This position qualifies for the following benefits package: comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance. Employees accrue fifteen days Paid Time Off (PTO) in their first year of employment, receive 11 paid holidays plus 3 floating days and are eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members. Individual pay decisions are based on a variety of factors, such as the candidate's geographic work location, relevant qualifications, work experience, and skills. At ResMed, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current base range for this position is: $66,000 - $99,000 For remote positions located outside of the US, pay will be determined based the candidate's geographic work location, relevant qualifications, work experience, and skills. Joining us is more than saying "yes" to making the world a healthier place. It's discovering a career that's challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.

Brightree is a wholly owned subsidiary of ResMed (NYSE: RMD, ASX: RMD). When you work at Brightree, it's more than just a job. You'll be part of a team that's driving innovation and leading the way in cloud-based patient management software. The technology allows us to provide the tools for better outcomes but at our heart, we're really about people. We strive to positively impact our customers' businesses and the lives of patients every single day. This position is responsible for the day to- day functions of the Intake Management Process. In addition, this role is, responsible for implementing policies, procedures and systems for quality assurance as directed by Medicare, Medicaid and Private insurance as well as in training and educating new and existing employees on the use of Brightree system(s). We are looking for a highly motivated specialist in Intake and document management to work with our customers on the phone, via software applications and via email. Responsibilities: * Required to learn multiple insurance guidelines and specific durable medical equipment requirements for various payors. * Close communication with facilities, physician offices, patients, and insurance companies to process billing for durable medical equipment provided. * Ability to provide a calm and caring approach to each patient and customer, especially during times of high-volume calls and client issues. * Processes transactions in a timely manner * Implements and adhere to policies, procedures and systems within the Brightree systems * Ensures accuracy to optimize reimbursement while adhering to regulations. * Monitors tasks to improve Revenue Cycle practices and increase revenue * Ensures adherence to objectives, operating policies and procedures, and strategic action plans for achieving goals * Other tasks and responsibilities as assigned. About you: * Passionate about customer service, with strong problem-solving skills focused on identifying and putting in place solutions for customers * Strong ethics and a high level of personal and professional integrity. * An effective communicator with strong oral, written and persuasive skills and capability to deal with people at all levels in the organization. * Exceptional organizational skills with a high level of attention to detail and the ability to multitask * Self-starter, results driven, highly motivated, high energy, * Proven track record of working towards and exceeding metrics strongly preferred Qualifications: * High School degree required; college coursework a plus * A minimum of 2 years of health care billing or healthcare customer service experience required * Brightree experience highly desirable * Basic knowledge of durable medical equipment and insurance billing * Strong communication skills, ability to multi-task and conduct multiple levels of service to clients from basic to in depth while maintaining task completion and timely deadlines * Computer literate and proficient in using MS office programs * Equivalent combination of education and experience will be considered We are shaping the future at ResMed, and we recognize the need to build on and broaden our existing skills and continue to attract and retain the world's best talent. We work hard to offer holistic benefits packages, provide flexible work arrangements, cultivate a workforce culture that allows employees to grow personally and professionally, and deliver competitive salaries to our team members. Employees scheduled to work 30 or more hours per week are eligible for benefits. This position qualifies for the following benefits package: comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance. Employees accrue fifteen days Paid Time Off (PTO) in their first year of employment, receive 11 paid holidays plus 3 floating days and are eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members. Individual pay decisions are based on a variety of factors, such as the candidate's geographic work location, relevant qualifications, work experience, and skills. At ResMed, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current base range for this position is: $16.98 - $25.46 For remote positions located outside of the US, pay will be determined based the candidate's geographic work location, relevant qualifications, work experience, and skills. Joining us is more than saying "yes" to making the world a healthier place. It's discovering a career that's challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.

Brightree is a wholly owned subsidiary of ResMed (NYSE: RMD, ASX: RMD). When you work at Brightree, it's more than just a job. You'll be part of a team that's driving innovation and leading the way in cloud-based patient management software. The technology allows us to provide the tools for better outcomes but at our heart, we're really about people. We strive to positively impact our customers' businesses and the lives of patients every single day. The Director, Revenue Cycle Operations serves as the operational right hand to the Head of Revenue Cycle Management (RCM) for Brightree. This role ensures consistent execution of the RCM strategy by overseeing day-to-day operations, managing escalations, and driving accountability across teams and vendor partners. This leader will translate strategy into action-stabilizing current operations while enabling the shift to a new operating model and organizational structure. Let's talk about Responsibilities: Operational Leadership * Oversee daily operations of Brightree's RCM business, ensuring service delivery, accuracy, and productivity across U.S. and offshore teams. * Drive execution of strategic initiatives defined by the Head of RCM-turning plans into operational routines and measurable outcomes. * Lead issue resolution, manage customer escalations, and ensure service excellence through proactive problem solving. * Partner with the Head of RCM to design and implement new operating models, team structures, and process improvements. People Leadership * Lead and coach a large, primarily non-exempt workforce with a focus on performance, accountability, and engagement. * Develop front-line leaders to elevate management capability and strengthen workforce effectiveness. * Create a culture of ownership-emphasizing results, communication, and recognition-while addressing underperformance decisively. * Foster collaboration between U.S. and offshore teams to promote consistency, partnership, and alignment on key metrics. Vendor & Performance Management * Own day-to-day management of the offshore BPO partnership in India, ensuring adherence to SLAs, quality, and productivity targets. * Implement strong performance management and governance practices to address gaps and drive continuous improvement. * Partner closely with internal analytics and technology teams to identify automation opportunities and operational efficiencies. Change Execution * Serve as a key implementer in the transformation of Brightree's RCM operating model-aligning people, process, and performance to business outcomes. * Monitor and report on progress of key initiatives, ensuring timely issue escalation and resolution. * Act as a steadying force for the team-providing clarity, communication, and direction through change. Let's talk Qualifications & Experience: * Bachelor's degree in business, healthcare administration, or related field (Master's preferred). * 8+ years of leadership experience in revenue cycle operations, healthcare services, or related industries. * Proven success leading large, non-exempt teams and developing front-line managers. * Demonstrated ability to manage offshore or BPO vendor relationships to meet operational and quality goals. * Experience implementing operational change, new structures, or process redesign in complex service environments. * Strong analytical skills with the ability to interpret metrics and drive data-based decisions. * Decisive, resilient, and action-oriented leader skilled at navigating ambiguity and motivating diverse teams. Joining us is more than saying "yes" to making the world a healthier place. It's discovering a career that's challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.

Brightree is a wholly owned subsidiary of ResMed (NYSE: RMD, ASX: RMD). When you work at Brightree, it's more than just a job. You'll be part of a team that's driving innovation and leading the way in cloud-based patient management software. The technology allows us to provide the tools for better outcomes but at our heart, we're really about people. We strive to positively impact our customers' businesses and the lives of patients every single day. The RCM Pricing and Payor Coordinator is responsible for analyzing, maintaining, and optimizing Brightree RCM customer pricing structures. This role requires analytical skills, deep HME/DME billing knowledge, and the ability to interpret payor fee schedules, identify pricing discrepancies, and troubleshoot billing issues that impact reimbursements. The ideal candidate has hands-on Medicare and commercial payor experience, understands reimbursement methodologies, and can proactively identify and resolve pricing gaps that affect revenue cycle performance. This role goes beyond data entry, requiring critical thinking, problem-solving, and strong collaboration with internal teams and external customers. Let's talk about Responsibilities: Price Table Management: Analyse and process price table updates and requests for RCM customers. Ensure accuracy and integrity of existing price tables. Create new price table requests for new RCM customer contracts. Maintain and update price tables for Brightree RCM customers. Manage price table requests through SmartSheet & Salesforce. Support and Communication: Assist the RCM team with pricing and billing questions. Communicate with stakeholders and RCM customers on price table requests/updates. Provide best practice direction on common price table issues. Prepare and submit client reports as needed. Research and Analysis: Research insurance billing requirements and fee schedules. Perform price table analysis as needed. Compliance and Quality Assurance: Understand general rules, guidelines, and methods for payor payments. Follow policies, procedures, and systems for quality assurance as directed by Medicare, Medicaid, and private insurance. Ensure adherence to objectives, operating policies, procedures, and strategic action plans. SOP Management: Update Department SOPs, ensuring compliance, best practices, proper format, and appropriate links before publishing. Customer Concerns: Lead intake of customer concerns and provide recommendations to the manager for resolution. Manage escalations and act as the Brightree software SME for Price Tables, communicating directly with customer executives, directors, and management staff on price table requests/updates. Mentorship: Serve as an SME/Mentor to teammates, assisting with education and training. Let's talk about Experience and Qualifications: High School degree required, college coursework a plus. Minimum of 2-3 years of DME/HME billing with preferred experience in working AR follow up and denials. Knowledge of Medicare payment rules. Minimum of 1 year in a customer support environment. Computer literate and proficient with Microsoft Office Suite (Outlook, Word, and Excel). Knowledgeable in federal and state laws and requirements relating to healthcare management and billing for DME/HME. Excellent attention to detail and ability to investigate and troubleshoot price table issues, finding workarounds as needed. Strong ethics and a high level of personal and professional integrity. Exceptional organizational skills with the ability to multitask within multiple client databases. Quick learner, pleasant, and dedicated to providing a positive customer experience. Ability to work in a fast-paced, challenging environment with minimal supervision. Strong interpersonal, communication, and customer service skills with the ability to resolve challenging issues promptly. Experience using the following applications/software: Teams, SharePoint, SmartSheet, Salesforce. Advanced proficiency in Microsoft Excel. Brightree Price Table knowledge/experience. We are shaping the future at ResMed, and we recognize the need to build on and broaden our existing skills and continue to attract and retain the world's best talent. We work hard to offer holistic benefits packages, provide flexible work arrangements, cultivate a workforce culture that allows employees to grow personally and professionally, and deliver competitive salaries to our team members. Employees scheduled to work 30 or more hours per week are eligible for benefits. This position qualifies for the following benefits package: comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance. Employees accrue fifteen days Paid Time Off (PTO) in their first year of employment, receive 11 paid holidays plus 3 floating days and are eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members. Individual pay decisions are based on a variety of factors, such as the candidate's geographic work location, relevant qualifications, work experience, and skills. At ResMed, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current base range for this position is: $16.48 - $24.00 USD Hourly For remote positions located outside of the US, pay will be determined based the candidate's geographic work location, relevant qualifications, work experience, and skills. Joining us is more than saying “yes” to making the world a healthier place. It's discovering a career that's challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.

Brightree is a wholly owned subsidiary of ResMed (NYSE: RMD, ASX: RMD). When you work at Brightree, it's more than just a job. You'll be part of a team that's driving innovation and leading the way in cloud-based patient management software. The technology allows us to provide the tools for better outcomes but at our heart, we're really about people. We strive to positively impact our customers' businesses and the lives of patients every single day. As a global leader in health technology, ResMed has long pioneered cloud-connected medical devices and digital solutions that support people with sleep apnea, COPD, and other chronic conditions. Today, the company extends that expertise through Brightree's Residential Care Software (RCS), a dedicated partner helping post-acute care organizations strengthen financial performance and operational efficiency. With specialized teams, industry-leading workflows, and technology-enabled processes that manage every stage of the revenue cycle, our Residential Care Software empowers home- and facility-based providers to reduce administrative burden, accelerate reimbursement, and maintain compliance. Together with ResMed's broader digital health ecosystem, RCS is transforming how care organizations sustain and grow their business. Are you an experienced professional with a minimum of 2 years of home infusion billing and accounts receivable experience? If so, we have an exciting opportunity for you as a Home Infusion Reimbursement Coordinator. In this role, you will be a key player in ensuring accurate and timely reimbursement for home infusion services navigating the complexities of billing, claims, and compliance. Let's talk about Responsibilities: As a Home Infusion Reimbursement Coordinator, your primary focus will be on orchestrating the reimbursement process for home infusion services. This includes Managing billing procedures Resolving complex claims Staying abreast of regulatory changes to maintain compliance. Engaging with internal and external stakeholders to streamline processes and optimize revenue outcomes. Collaborating with cross-functional teams to achieve service and sales goals. Let's talk about Qualifications and Experience Minimum of 2 years of home infusion billing experience. 2 years of experience in maintaining HIPAA standards. Proficient in using computers and Microsoft products (Excel and Word). Strong motivation in billing, claims, and document management. Effective communication skills and problem-solving abilities. High school diploma required; equivalent education and experience considered. Broad knowledge of routines and procedures. Proven track record of working towards and exceeding metrics. We are shaping the future at ResMed, and we recognize the need to build on and broaden our existing skills and continue to attract and retain the world's best talent. We work hard to offer holistic benefits packages, provide flexible work arrangements, cultivate a workforce culture that allows employees to grow personally and professionally, and deliver competitive salaries to our team members. Employees scheduled to work 30 or more hours per week are eligible for benefits. This position qualifies for the following benefits package: comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance. Employees accrue fifteen days Paid Time Off (PTO) in their first year of employment, receive 11 paid holidays plus 3 floating days and are eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members. Individual pay decisions are based on a variety of factors, such as the candidate's geographic work location, relevant qualifications, work experience, and skills. At ResMed, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current base range for this position is: 16.48 - 24.72 USD Hourly. For remote positions located outside of the US, pay will be determined based the candidate's geographic work location, relevant qualifications, work experience, and skills. Joining us is more than saying “yes” to making the world a healthier place. It's discovering a career that's challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.

Brightree is a wholly owned subsidiary of ResMed (NYSE: RMD, ASX: RMD). When you work at Brightree, it's more than just a job. You'll be part of a team that's driving innovation and leading the way in cloud-based patient management software. The technology allows us to provide the tools for better outcomes but at our heart, we're really about people. We strive to positively impact our customers' businesses and the lives of patients every single day. Brightree is a wholly owned subsidiary of ResMed (NYSE: RMD, ASX: RMD). When you work at Brightree, it's more than just a job. You'll be part of a team that's driving innovation and leading the way in cloud-based patient management software. The technology allows us to provide the tools for better outcomes but at our heart, we're really about people. We strive to positively impact our customers' businesses and the lives of patients every single day. Brightree is seeking a Senior Professional Services Consultant to deliver exceptional client experiences and measurable business outcomes. You'll partner closely with Project Managers to deliver on-time, on-budget go-lives while helping healthcare organizations optimize their billing, reimbursement, and cash flow processes. In this role, you will guide healthcare organizations through successful software implementations, ensuring projects are delivered on time and within budget. The ideal candidate is a dynamic problem-solver who thrives in fast-paced environments, communicates confidently with executives, and embraces change management principles to deliver meaningful results. Let's talk about Responsibilities Delivers consulting services while working closely with Brightree Project Managers to ensure adherence to project plans and timelines for on-time, on-budget go lives Utilizes process streamlining methodologies to reduce order management cycle times and increase cash velocity Assists in building client capabilities by training, coaching, and mentoring client personnel Facilitates the sharing of agreed best practices and standardization across the business Targets a 60% monthly client billable utilization rate Proactively identifies project risks and monitors and reports results throughout the process Updates Salesforce.com, SharePoint and other required systems with project status, time/expense and project documentation Identifies add-on implementation services that provide client value Maintains statistical rigor and delivers significant financial and voice of customer results Employs organizational change management applications to manage human risks Proactively stays informed and educated on new releases and enhancements as well as industry changes Let's talk about Qualifications and Experience Experience selling and providing healthcare software consulting services. Bachelor's Degree (BA/BS) from a four-year college or university. A deep understanding of medical insurance billing and the reimbursement relationships between patients, providers, and insurance carriers. In-depth experience in Medicare billing through experience in the healthcare industry. Solid finance and accounting skills required to communicate effectively with corporate officials. Proven process analysis and improvement methods skills with demonstrated business benefits. Strong Excel skills needed to support exporting and analysis of data. Experience leading cross-functional teams in order to achieve milestones while also being able to communicate effectively with client's leadership teams. Strong facilitation and presentation skills Ability to build and promote organizational change management initiatives Adaptive in an ambiguous, fast-growing business environment; ability to manage multiple clients simultaneously Flexible and adaptable in process analysis and problem-solving approach Able to work throughout the organization with diverse groups -- vertically and horizontally Intermediate understanding of Microsoft Office products including Project, Visio and Powerpoint Creative and innovative problem-solver Ability to travel as much as 85-90% A person who values integrity and honesty above all else. A highly motivated, seasoned, energetic and mature financial executive, with high confidence in his/her superior professional skills. A person with strong intellectual capabilities who can hold their own, argue their point, and stand up for what they believe in. A “quick study”. A creative thinker who is willing to challenge conventional wisdom. A person who can balance functional experience with an entrepreneurial attitude illustrated by a high level of focused energy, drive, ambition, adaptability and a track record of successful problem solving. A resilient and committed executive with a flexible and adaptable, open and straight-forward operating style; non-political and non-bureaucratic; someone with a natural and effective consultative approach who will gain the trust and respect of individuals at all levels. A hands-on, lead from the front, involved executive with excellent interpersonal skills. An appreciation of people as a company's most important asset. An individual who can operate under pressure, adapt to rapid change, and keep things in perspective. Has a passionate commitment for the business. We are shaping the future at ResMed, and we recognize the need to build on and broaden our existing skills and continue to attract and retain the world's best talent. We work hard to offer holistic benefits packages, provide flexible work arrangements, cultivate a workforce culture that allows employees to grow personally and professionally, and deliver competitive salaries to our team members. Employees scheduled to work 30 or more hours per week are eligible for benefits. This position qualifies for the following benefits package: comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance. Employees accrue fifteen days Paid Time Off (PTO) in their first year of employment, receive 11 paid holidays plus 3 floating days and are eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members. Individual pay decisions are based on a variety of factors, such as the candidate's geographic work location, relevant qualifications, work experience, and skills. At ResMed, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current base range for this position is: $114,000 - $143,000 For remote positions located outside of the US, pay will be determined based the candidate's geographic work location, relevant qualifications, work experience, and skills. Joining us is more than saying “yes” to making the world a healthier place. It's discovering a career that's challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant. Joining us is more than saying “yes” to making the world a healthier place. It's discovering a career that's challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.

Brightree is a wholly owned subsidiary of ResMed (NYSE: RMD, ASX: RMD). When you work at Brightree, it's more than just a job. You'll be part of a team that's driving innovation and leading the way in cloud-based patient management software. The technology allows us to provide the tools for better outcomes but at our heart, we're really about people. We strive to positively impact our customers' businesses and the lives of patients every single day. Position Summary The Real-Time Coordinator is responsible for monitoring and managing intraday performance across the contact center to ensure optimal service levels and adherence to staffing plans. This role requires strong analytical skills, proactive decision-making, and expertise in telephony and workforce management platforms, specifically Five9 or similar systems and Verint Workforce Management. The Real-Time Coordinator acts as the first line of defense in responding to unexpected volume changes, agent availability issues, and system alerts, ensuring operational efficiency and a superior customer experience. Key Responsibilities Intraday Management & Monitoring * Continuously monitor real-time call volume, queue performance, and agent adherence using Five9 dashboards and Verint WFM tools. * Adjust schedules, skill assignments, and routing strategies to maintain service level agreements (SLAs). * Respond promptly to unforeseen events such as call spikes, outages, or staffing shortages by implementing contingency plans. Workforce Optimization * Execute intraday schedule changes, including breaks, lunches, and off-phone activities, to align with forecasted demand. * Collaborate with Workforce Manager to analyze trends and recommend adjustments to improve efficiency. * Maintain accurate records of schedule changes and adherence metrics for reporting and compliance purposes. System Administration & Reporting * Utilize Five9 reporting tools to track agent performance, occupancy, and queue health. * Generate and distribute real-time and end-of-day performance reports to leadership and stakeholders. * Ensure integration and data accuracy between Five9, Verint WFM, and CRM systems. Communication & Coordination * Serve as the primary point of contact for real-time operational updates to supervisors and team leads. * Communicate intraday changes clearly and promptly to impacted teams. * Escalate technical issues to IT or vendor support as needed. Qualifications * Experience: Minimum 2 years in a real-time or workforce management role within a contact center environment. * Technical Expertise: Hands-on experience with Five9 or similar telephony platforms and Verint Workforce Management software. * Strong understanding of contact center KPIs (ASA, SL, AHT, shrinkage, occupancy). * Proficiency in Microsoft Excel and reporting tools; familiarity with CRM systems is a plus. * Excellent problem-solving skills and ability to make quick, data-driven decisions under pressure. * Strong communication skills for effective coordination across multiple teams. We are shaping the future at ResMed, and we recognize the need to build on and broaden our existing skills and continue to attract and retain the world's best talent. We work hard to offer holistic benefits packages, provide flexible work arrangements, cultivate a workforce culture that allows employees to grow personally and professionally, and deliver competitive salaries to our team members. Employees scheduled to work 30 or more hours per week are eligible for benefits. This position qualifies for the following benefits package: comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance. Employees accrue three weeks Paid Time Off (PTO) in their first year of employment, receive 11 paid holidays plus 3 floating days and are eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members. Joining us is more than saying "yes" to making the world a healthier place. It's discovering a career that's challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.

Technical Product Manager - Digital Patient Payments Why this role Join Brightree (a Resmed company), as a Technical Product Manager, to modernize how HME providers collect patient responsibility. You'll own the execution that moves the numbers-payment completion, days-to-pay, and cost-to-collect-through digital channels (SMS, email, web, mobile) integrated into provider workflows. Let's talk about Responsibilities Define and communicate the product vision and strategy, ensuring alignment with market trends, customer needs, and business goals. Collaborate with stakeholders, product owners, customers, and development teams to gather requirements and prioritize them based on business value, feasibility, and technical constraints. Develop and maintain a product roadmap that outlines the timeline, milestones, and features of the product, ensuring alignment with the overall product strategy. Partner with cross-functional teams, including engineering, product design, implementation and support, to ensure effective coordination throughout the product development lifecycle and product launch. Conduct market research, landscape and competitor analysis to inform product decisions and identify opportunities for product enhancements. Oversee the product launch lifecycle, ensuring products meet user needs and business objectives. Monitor and analyze product performance using relevant tools and metrics, making necessary adjustments to drive continuous improvement. Work closely with marketing and sales teams to develop strategies for product promotion and user adoption. Collect, analyze, and respond to user feedback to refine product features and improve customer satisfaction. Ensure product alignment with company goals and strategies, constantly revisiting and refining the product as per evolving market trends and customer feedback. Let's talk about Qualifications and Experience Required: Leverage strong technical expertise to translate complex requirements into actionable product features. Deep understanding of APIs and data query Demonstrate strong collaboration and communication skills to work effectively with cross-functional teams. Apply analytical skills to conduct market research, competitor analysis, and performance monitoring. Exhibit leadership in managing the product lifecycle and driving product enhancements. Demonstrates "drives collaboration" by building trust and strong partnerships to achieve shared goals. Preferred: Experience working in digital product management, especially in healthcare or payment solutions. Familiarity with digital channels such as SMS, email, web, and mobile integrations. Familiarity with Microsoft tech stack and API frameworks. Prior experience with product roadmapping and agile delivery methodologies. Prior experience delivering AI/ML capabilities to market. We are shaping the future at ResMed, and we recognize the need to build on and broaden our existing skills and continue to attract and retain the world's best talent. We work hard to offer holistic benefits packages, provide flexible work arrangements, cultivate a workforce culture that allows employees to grow personally and professionally, and deliver competitive salaries to our team members. Employees scheduled to work 30 or more hours per week are eligible for benefits. This position qualifies for the following benefits package: comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance. Employees have Flexible Time Off (FTO), receive 11 paid holidays plus 3 floating days and are eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members. Individual pay decisions are based on a variety of factors, such as the candidate's geographic work location, relevant qualifications, work experience, and skills. At ResMed, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this position is: $118,000 - $148,000 - $178,000. Joining us is more than saying “yes” to making the world a healthier place. It's discovering a career that's challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.

Brightree is a wholly owned subsidiary of ResMed (NYSE: RMD, ASX: RMD). When you work at Brightree, it's more than just a job. You'll be part of a team that's driving innovation and leading the way in cloud-based patient management software. The technology allows us to provide the tools for better outcomes but at our heart, we're really about people. We strive to positively impact our customers' businesses and the lives of patients every single day. Brightree, a leader in healthcare software, is seeking a dynamic Sales Development Representative (SDR) to drive outbound lead generation efforts. This role is laser-focused on identifying, engaging, and qualifying Home Medical Equipment (HME) providers across the US who operate and maintain Sleep Resupply programs. As part of the sales team, you will be the engine that fuels pipeline growth for Brightree's billing and business management solutions. Key Responsibilities: Outbound Prospecting: Execute high-volume outbound calling and emailing campaigns to HME providers with Sleep Resupply programs, generating interest and uncovering new opportunities. Lead Qualification: Use research, professional communication, and interviewing tactics to qualify prospects, ensuring they meet criteria for Sleep Resupply and are sales-ready for software demonstrations. Pipeline Management: Create, manage, nurture, and report on all lead management activities, tracking volume, velocity, and value metrics to deliver consistent, high-quality leads to the sales team. Collaboration: Partner closely with Marketing and Sales to drive acceptance of leads and provide feedback on campaign effectiveness, especially those targeting Sleep Resupply segments. Follow-Up & Nurturing: Proactively follow up and nurture contacts at various stages of interest, with a focus on converting Sleep Resupply prospects into qualified opportunities. Target Identification: Identify, prioritize, and contact individual HME targets, leveraging data and market insights to focus on Sleep Resupply providers. CRM Documentation: Document all activities and conversations in Salesforce CRM, ensuring accurate tracking of Sleep Resupply-related outreach and results. Performance Metrics: Achieve and exceed metric targets focused on driving adoption and revenue from Sleep Resupply HME prospects. Qualifications and Experience: Proven success in a phone sales environment, with the ability to build rapport, think quickly, and be assertive and persuasive in outbound communications. Confident, persuasive, and clear communicator (written and verbal), able to engage all levels of an organization, from frontline staff to executive leadership. Skilled at navigating corporate structures to identify decision-makers and understand the buying process for Sleep Resupply solutions. Self-motivated, reliable, and high-energy, with excellent time management and a strong process orientation. Experience with appointment scheduling at high velocity, especially for Sleep Resupply demos. Preferred: Cloud/SaaS sales experience, healthcare technology background, and proficiency with tools like Salesforce, Gong Engage, Co-Pilot, and Office365. We are shaping the future at ResMed, and we recognize the need to build on and broaden our existing skills and continue to attract and retain the world's best talent. We work hard to offer holistic benefits packages, provide flexible work arrangements, cultivate a workforce culture that allows employees to grow personally and professionally, and deliver competitive salaries to our team members. Employees scheduled to work 30 or more hours per week are eligible for benefits. This position qualifies for the following benefits package: comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance. Employees accrue fifteen days Paid Time Off (PTO) in their first year of employment, receive 11 paid holidays plus 3 floating days and are eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members. Individual pay decisions are based on a variety of factors, such as the candidate's geographic work location, relevant qualifications, work experience, and skills. This role is eligible for a Sales Incentive Plan with a target of $40,000 annually. At ResMed, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current base range for this position is: $ 25.62 - $38.44 USD Hourly For remote positions located outside of the US, pay will be determined based the candidate's geographic work location, relevant qualifications, work experience, and skills. Joining us is more than saying “yes” to making the world a healthier place. It's discovering a career that's challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.

Senior Software Engineer - EHR SaaS Modernization & Maintenance About the Role This position is part of our SaaS R&D team within the Product Development organization, focused on designing, developing, and enhancing our next-generation EHR SaaS platform. The Senior Software Engineer will play a key role in modernizing legacy systems, implementing cloud-native architectures on AWS, and driving continuous improvements in scalability, reliability, performance, and compliance. You will work closely with product management, architecture, DevOps, and customer success teams to deliver secure, high-performing, and innovative healthcare software solutions that support the evolving needs of our customers. Key Responsibilities * Design, develop, and maintain enterprise-grade software components and services, ensuring adherence to architectural and coding standards. * Lead modernization initiatives including migrating on-prem or monolithic applications to AWS-native microservices. * Architect and optimize solutions leveraging AWS services such as S3, EC2, RDS, CloudFront, Lambda, Athena, EKS, Route53, ElastiCache (Redis), and IAM. * Implement CI/CD pipelines and environment management using GitHub Actions, AWS Secrets Manager, and infrastructure-as-code principles. * Drive system reliability engineering (SRE) practices, ensuring high availability, scalability, and observability using Datadog, Splunk, or equivalent APM tools. * Apply AI-assisted development tools (e.g., GitHub Copilot, Augment, MCP servers, and Agentic AI frameworks) to enhance productivity and code quality. * Collaborate with architects and engineering leads to design secure, efficient, and cost-optimized cloud architectures. * Troubleshoot complex production issues and guide root cause analysis for service reliability and performance. * Participate in code reviews, mentor junior engineers, and contribute to technical standards and best practices. * Work closely with product and domain experts to ensure EHR/eMAR system enhancements meet healthcare compliance, interoperability (FHIR/HL7), and usability needs. Qualifications and Experience Required: * Bachelor's degree in Computer Science, Engineering, or equivalent practical experience. * 8+ years of experience in software design and development, including Java, Spring MVC, and Microservices architecture. * Strong background in AWS cloud development, including S3, EC2, RDS, Lambda, CloudFront, Athena, EKS, Route53, IAM, Secrets Manager, and Redis (Elasticache). * Hands-on experience with SQL Server, PostgreSQL, or other RDBMS technologies. * Proven ability to design and implement CI/CD pipelines using GitHub or similar tools. * Demonstrated expertise in system reliability engineering, observability, and monitoring. * Proficiency in cloud cost optimization and performance tuning. * Familiarity with AI-assisted development and agentic AI integrations to improve software delivery velocity. * Strong problem-solving, analytical, and communication skills. Preferred: * Experience with Healthcare IT systems, particularly EHR/eMAR or Post-Acute SaaS solutions. * Knowledge of regulatory compliance and interoperability standards (e.g., HIPAA, HL7, FHIR). * Experience leading geographically distributed engineering teams. * Exposure to solution architecture or technical leadership roles in modernization projects. We are shaping the future at ResMed, and we recognize the need to build on and broaden our existing skills and continue to attract and retain the world's best talent. We work hard to offer holistic benefits packages, provide flexible work arrangements, cultivate a workforce culture that allows employees to grow personally and professionally, and deliver competitive salaries to our team members. Employees scheduled to work 30 or more hours per week are eligible for benefits. This position qualifies for the following benefits package: comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance. Salaried (exempt) employees receive Flexible Time Off (FTO) to use for vacation, personal or sick days without the need to accrue time off. Hourly (non-exempt) employees have a different yet fantastic benefit, Paid Time Off (PTO). Up to 15 days are provided in the first year, increasing up to 20 days after one year, with further increases at milestone anniversaries. The Company offers 14 paid holidays. Primary caregivers are eligible for 14 weeks of paid parental leave, and secondary caregivers are eligible for two weeks to welcome new family members. Individual pay decisions are based on a variety of factors, such as the candidate's geographic work location, relevant qualifications, work experience, and skills. This role is eligible to receive an annual cash bonus payment based on company, business unit, and/or individual performance. This role may be eligible to receive stock equity based on company, business unit, and/or individual performance, subject to the discretion of company. Base Pay Range for this position: $129,000 - $161,000 - $193,000 USD. For remote positions located outside of the US, pay will be determined based the candidate's geographic work location, relevant qualifications, work experience, and skills. Joining us is more than saying "yes" to making the world a healthier place. It's discovering a career that's challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.

Brightree is a wholly owned subsidiary of ResMed (NYSE: RMD, ASX: RMD). When you work at Brightree, it's more than just a job. You'll be part of a team that's driving innovation and leading the way in cloud-based patient management software. The technology allows us to provide the tools for better outcomes but at our heart, we're really about people. We strive to positively impact our customers' businesses and the lives of patients every single day. The primary role of the Senior Project Manager - SaaS Customer Implementations is to lead large-scale, customer-facing SaaS implementation projects from initiation through go-live and stabilization, ensuring successful deployments that deliver measurable value and high customer satisfaction. This role orchestrates complex, multi-workstream projects, manages financials and risks, and partners with customers, internal teams, and third-party vendors for seamless, high-quality implementations. Let's talk about Responsibilities Lead end-to-end delivery of complex SaaS implementation projects, including scoping, requirements gathering, configuration, integration, testing, training, and go-live. Develop and manage detailed project plans, schedules, resource assignments, risk registers, communication plans, and financial forecasts. Oversee multiple enterprise-level customer projects simultaneously, ensuring coordination and organization. Ensure all deliverables meet contractual requirements, quality standards, and professional services expectations. Serve as the primary point of contact for customers throughout the implementation lifecycle, setting and managing expectations. Facilitate customer workshops, requirements sessions, status reviews, and executive updates. Proactively identify, track, and resolve risks, issues, and dependencies across workstreams; manage change requests and maintain alignment with scope and budget. Maintain strong program management practices, including RAID logs, decision tracking, and governance reporting. Collaborate with Product, Technical Services, Consulting, Support, and Training on solution design, integration planning, and testing readiness. Own project financials, including budgeting, forecasting, burn rate analysis, and revenue/margin protection. Support Sales during pre-sales cycles by contributing to scoping, estimating, deployment approaches, and customer presentations. Provide guidance and coaching to junior project managers or coordinators; contribute to standardized implementation methodologies. Lead post-implementation reviews, document lessons learned, and drive continuous improvement in delivery processes. Champion delivery excellence, customer value realization, and scalable implementation practices. Approximately 25% travel to customer sites, Brightree offices, or industry events within the United States. Let's talk about Qualifications and Experience Bachelor's degree in Business, Technology, or Healthcare. 5+ years of project management experience, with at least 3 years in SaaS customer-facing implementations. PMP Certification. Demonstrated ability to manage enterprise-scale projects, multiple workstreams, and complex customer environments. Strong working knowledge of project accounting, budgeting, forecasting, and resource management. Proven success leading cross-functional teams without direct authority. Experience with complex integrations, interfaces, infrastructure components, or third-party vendors. Excellent communication skills and ability to influence stakeholders at all levels. Experience in regulated industries or healthcare environments. Demonstrates "drives collaboration" by building trust and strong partnerships, fostering open communication and shared accountability. Lean Six Sigma Green Belt or Black Belt certifications. Experience with SaaS implementations in healthcare, pharmacy, or post-acute care. Experience using project tools such as Smartsheet, Jira, MS Project, or similar. Experience working in global, matrixed organizations. Strong customer orientation and ability to guide customers through change. Strategic problem-solving and conflict-resolution skills. Ability to simplify complexity and communicate clearly. Strong organizational discipline and attention to detail. Adaptability in fast-moving SaaS environments. We are shaping the future at ResMed, and we recognize the need to build on and broaden our existing skills and continue to attract and retain the world's best talent. We work hard to offer holistic benefits packages, provide flexible work arrangements, cultivate a workforce culture that allows employees to grow personally and professionally, and deliver competitive salaries to our team members. Employees scheduled to work 30 or more hours per week are eligible for benefits. This position qualifies for the following benefits package: comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance. Employees accrue fifteen days Paid Time Off (PTO) in their first year of employment, receive 11 paid holidays plus 3 floating days and are eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members. Individual pay decisions are based on a variety of factors, such as the candidate's geographic work location, relevant qualifications, work experience, and skills. At ResMed, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current base range for this position is: $112,000 - $143,000 For remote positions located outside of the US, pay will be determined based the candidate's geographic work location, relevant qualifications, work experience, and skills. Joining us is more than saying “yes” to making the world a healthier place. It's discovering a career that's challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.

Brightree is a wholly owned subsidiary of ResMed (NYSE: RMD, ASX: RMD). When you work at Brightree, it's more than just a job. You'll be part of a team that's driving innovation and leading the way in cloud-based patient management software. The technology allows us to provide the tools for better outcomes but at our heart, we're really about people. We strive to positively impact our customers' businesses and the lives of patients every single day. The primary role of Technical Support function is to provide technical & engineering support to customers, support agents & internal teams. Key deliverables include taking ownership of customer queries on ResMed products, researching solutions and promptly responding while maintaining the highest level in quality. Provide post-design support and repair of ResMed products, investigate device failures, upgrading the systems, product maintenance & testing. Let's talk about Responsibilities * Triage and prioritize escalated customer cases from the Customer Support team * Communicate with customers to precisely define software cases * Use SQL server database queries and scripts to gather detailed information on customer support cases * Identify and provide workarounds for customer cases whenever possible * Design, test and implement data scripts * Communicate case resolutions to customers * Provide best practice direction on software use to help users avoid recurrence of cases * Document software defects using defect tracking system and report defects to software engineers Let's talk about Qualifications and Experience * 2+ years of work experience, preferably in a healthcare software environment * Must demonstrate an ability to learn complex business software and master best practice use of the software * Must have excellent attention to detail and the understanding of how to investigate and trouble-shoot software issues and find workarounds to those issues * Must have strong technical skills, including an ability to understand complex SQL syntax for investigating software issues and making changes to data * Strong analytical capabilities, data analysis techniques and common database query skills * Strong commitment to quality and ability to work closely and communicate effectively with software engineers and product managers * Strong interpersonal and communication skills * Experience working in a SaaS model a plus * Proficient in the Windows operating system * Ability to manage multiple concurrent priorities and meeting deadlines * Bachelor's Degree or Equivalent Experience * 2+ years of SQL experience, preferably in SQL Server * Brightree software experience * Basic understanding of the DME industry * Basic understanding of medical billing * Call center experience * Customer Support We are shaping the future at ResMed, and we recognize the need to build on and broaden our existing skills and continue to attract and retain the world's best talent. We work hard to offer holistic benefits packages, provide flexible work arrangements, cultivate a workforce culture that allows employees to grow personally and professionally, and deliver competitive salaries to our team members. Employees scheduled to work 30 or more hours per week are eligible for benefits. This position qualifies for the following benefits package: comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance. Employees accrue fifteen days Paid Time Off (PTO) in their first year of employment, receive 11 paid holidays plus 3 floating days and are eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members. Individual pay decisions are based on a variety of factors, such as the candidate's geographic work location, relevant qualifications, work experience, and skills. At ResMed, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current base range for this position is: $32.97/hr - $49.45/hr For remote positions located outside of the US, pay will be determined based the candidate's geographic work location, relevant qualifications, work experience, and skills. Joining us is more than saying "yes" to making the world a healthier place. It's discovering a career that's challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.

Brightree is a wholly owned subsidiary of ResMed (NYSE: RMD, ASX: RMD). When you work at Brightree, it's more than just a job. You'll be part of a team that's driving innovation and leading the way in cloud-based patient management software. The technology allows us to provide the tools for better outcomes but at our heart, we're really about people. We strive to positively impact our customers' businesses and the lives of patients every single day. Team Lead is responsible for staff's financial results of all of the insurance companies assigned to Brightree home infusion/pharmacy customers. In addition, this role is, responsible for assisting Director in creating SOPs for the team to follow, assisting Director in creating procedures and systems for quality assurance as directed by Medicare, Medicaid and Private insurance. Assist in creating and revising our standard operating procedures and educate our partners, vendors, and internal teams on those procedures. Responsible for training, monitoring quantity and quality assurance of work performed by internal team members. Let's talk about Responsibilities Understanding all general rules, guidelines, and methods to get paid from their staff's assigned payers and the ability to back up/fill in for staff when necessary Responsible for the financial results of each Brightree RCM customer by ensuring accuracy of their team that results in: Streamlining processes that will Reduce adjustments and write offs Ensure that the billing methodology for each payer is documented and set-up throughout the Brightree system to realize maximum reimbursement Propose and implement changes and updates to the configuration in areas such as: Price tables Pharmacy Contacts Insurance Settings Therapy and per diems Modules adoption Additional Services Identifying areas of opportunities to better streamline internal or external processes: By making suggestions for system enhancements to the Brightree System Or process improvements to increase efficiency and accuracy Prepares and submits reports to Director as needed including but not limited to: Quality Assurance Reporting Denial Analyst Reporting Service Level Agreement Reporting Productivity and benchmark results Monthly financial reporting Other key reporting as identified by the Director or Brightree RCM Customer Ensures adherence to objectives, operating policies and procedures, and strategic action plans for achieving goals Maintains patient confidentiality and function within the guidelines of HIPAA Training new employees on all Brightree RCM Policies & Procedures Learning and documenting the billing methodology for new payer assignments for existing or new RCM accounts Other tasks and responsibilities as assigned. Let's talk about Qualifications and Experience High school diploma required. Minimum of 2 years of home infusion billing or accounts receivable experience required Minimum of 2 years of experience working in & maintaining HIPAA standards Highly skilled in using computers & Microsoft products (Excel and Word) is required Minimum of 2 years of Supervisory experience preferably in home infusion Math aptitude Strong problem-solving skills focused on resolving complex home infusion claims An effective communicator with strong oral, written and persuasive skills and capability to deal with people at all levels in the organization and the public in a professional manner Exceptional organizational skills with a high level of attention to detail and the ability to multitask Self-starter, results driven, highly motivated, high energy Proven track record of working towards and exceeding metrics strongly preferred A 2-year degree or additional college coursework 5 years of experience in a healthcare reimbursement role We are shaping the future at ResMed, and we recognize the need to build on and broaden our existing skills and continue to attract and retain the world's best talent. We work hard to offer holistic benefits packages, provide flexible work arrangements, cultivate a workforce culture that allows employees to grow personally and professionally, and deliver competitive salaries to our team members. Employees scheduled to work 30 or more hours per week are eligible for benefits. This position qualifies for the following benefits package: comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance. Employees accrue fifteen days Paid Time Off (PTO) in their first year of employment, receive 11 paid holidays plus 3 floating days and are eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members. Individual pay decisions are based on a variety of factors, such as the candidate's geographic work location, relevant qualifications, work experience, and skills. At ResMed, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current base range for this position is: $61,000 - $76,000 For remote positions located outside of the US, pay will be determined based the candidate's geographic work location, relevant qualifications, work experience, and skills. Joining us is more than saying “yes” to making the world a healthier place. It's discovering a career that's challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.

Brightree is a wholly owned subsidiary of ResMed (NYSE: RMD, ASX: RMD). When you work at Brightree, it's more than just a job. You'll be part of a team that's driving innovation and leading the way in cloud-based patient management software. The technology allows us to provide the tools for better outcomes but at our heart, we're really about people. We strive to positively impact our customers' businesses and the lives of patients every single day. About the Role We are seeking a dynamic Operations Manager to lead and optimize our LiveCall Contact Center operations. This role is critical to ensuring exceptional performance across multiple teams and delivering outstanding results for our clients. You will manage a group of Call Center Managers, provide mentorship and strategic guidance, and drive operational excellence through data-driven decision-making and continuous improvement. What You'll Do Lead & Develop Teams · Directly manage multiple Call Center Managers, fostering growth through one-on-ones, coaching, and mentorship. · Build a culture of accountability, collaboration, and high performance. Drive Operational Excellence · Oversee all contact center KPIs, including telephony metrics (service level, AHT, abandonment) and client performance metrics (quality scores, compliance, ordering accuracy, revenue). · Analyze trends and implement strategies to exceed performance targets. · Partner with Workforce Management and Quality teams to optimize staffing and quality programs. Strategic Leadership · Translate organizational goals into actionable plans for managers and frontline teams. · Lead initiatives to enhance customer experience and client satisfaction. · Ensure compliance with regulatory requirements and client contractual obligations. Reporting & Communication · Deliver clear, actionable performance reports to senior leadership. · Represent the contact center in cross-functional meetings and client discussions. What We're Looking For · Bachelor's degree in Business, Operations Management, or related field (Master's preferred). · 5+ years of leadership experience in a contact center environment, including 2+ years in operations management. · Proven success managing large-scale or multi-site contact center operations. · Strong analytical, leadership, and communication skills. · Expertise in contact center technologies and performance management tools. We are shaping the future at ResMed, and we recognize the need to build on and broaden our existing skills and continue to attract and retain the world's best talent. We work hard to offer holistic benefits packages, provide flexible work arrangements, cultivate a workforce culture that allows employees to grow personally and professionally, and deliver competitive salaries to our team members. Employees scheduled to work 30 or more hours per week are eligible for benefits. This position qualifies for the following benefits package: comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance. Employees accrue three weeks Paid Time Off (PTO) in their first year of employment, receive 11 paid holidays plus 3 floating days and are eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members. Joining us is more than saying “yes” to making the world a healthier place. It's discovering a career that's challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.