Brightway Insurance jobs

Brightway Insurance is a leading property and casualty insurance distribution company with over 400 franchise locations in 40 states. We pride ourselves on delivering exceptional customer experiences and empowering our agents with innovative tools and support. We are currently seeking Customer Service Representative (CSR) to join our team Position Summary: As a CSR, you will play a key role in ensuring our clients receive excellent service and support. You ll assist both new and existing customers by answering questions, processing changes to policies, handling billing inquiries, and supporting sales efforts when needed. Responsibilities: Provide exceptional customer service to policyholders via phone, email, and in-person interactions Assist clients with policy changes, billing inquiries, claims, and general insurance questions Educate clients on available coverages, products, and discounts Maintain accurate records in our CRM and carrier systems Collaborate with agents and producers to ensure a seamless customer experience Support retention efforts by identifying opportunities for cross-selling and upselling Qualifications: High school diploma or equivalent required; college degree a plus 4-40 Customer Service License required 2+ years of experience in insurance or a customer service-related role. Strong communication and interpersonal skills Detail-oriented with excellent organizational abilities Proficient in Microsoft Office Suite and comfortable learning new software Why Join Us? Competitive salary plus performance bonuses Opportunities for career growth and professional development Supportive team environment Work that makes a difference in people s lives

Brightway Insurance is hiring a Full-Time Client Concierge in Saint Augustine As a Client Concierge you will be the first point of contact for our clients, providing them with exceptional service and support. You will play a crucial role in maintaining our agency's reputation for excellence and ensuring client satisfaction. Key Responsibilities Greet and assist clients in person, via phone, email, and live chat, addressing inquiries and providing information on insurance products and services. Assist clients with policy changes, renewals, and claims, ensuring timely and accurate processing. Collaborate with the sales team to identify client needs and recommend appropriate insurance solutions. Maintain organized client records, process paperwork, and manage scheduling to support agency operations. Follow up with clients to ensure satisfaction and encourage policy renewals and referrals. Qualifications High school diploma or equivalent; college degree preferred. Previous experience in customer service, insurance, or administrative roles is advantageous. Strong communication, organizational, and multitasking abilities; proficiency in Microsoft Office Suite and CRM software. Possession of a 4-40 Customer Representative license is preferred or the willingness to obtain one. Established in 2008, Brightway Insurance has grown to become one of the largest privately-owned property and casualty insurance distribution companies in the U.S., with more than 350 agencies across 38 states and over $1.4 billion in annual premiums. Our unique franchise model offers agents the opportunity to focus on sales while we handle back-office operations, including carrier relations, licensing, and marketing support. This approach allows our agents to maximize their sales efforts and build lasting client relationships. If you're an ambitious and driven individual eager to advance in the thriving insurance industry, Brightway Insurance offers the perfect opportunity. Take the next step in your career as a Client Concierge-apply today!

Hello, we are Insurance Direct. We are a non-standard auto insurance agency/call center with 14+ years in business. Our main location is in Tampa, FL and we have a second location in Dallas, TX. We have a growing Sales Department and are looking for licensed P&C Agents (or soon-to-be) to sell non-standard auto insurance policies! We are providing personal lines insurance for the whole state of Florida, Texas & Tennessee. We are looking for agents who are motivated to make a bonus on top of their hourly rate who will continue to push themselves to grow and who want to expand with our company. We will provide the support that you need to achieve all your goals but your success is based on your work ethic and your willingness to grow. The Sales Agents at A-1 Insurance Direct is responsible for maintaining and maximizing profitable relationships with clients and growing the book of business through new client sales. Benefits/Perks: Competitive Pay Professional Development Job Stability in a growing industry Healthcare Bonus Vacation Paid Holidays Responsibilities Identify, qualify, and develop commercial insurance opportunities with new and existing clients in person, online, by phone, and through written communication. Foster and maintain excellent relationships with clients and prospects through regular follow-up, accurate and timely quotations. Actively partner, network, and plan for new clients and business opportunities. Collaborate with team members, mentor staff, provide expertise and answer questions, and participate in formal and informal meetings as needed. Maintain CE and participate in ongoing education and keep informed regarding industry information, new product information, legislation, coverages, and technology to continuously improve knowledge and performance. Maintain Focus on selling to and marketing towards potential clients. Qualifications Hold the insurance license required by your state and have a minimum of two years personal and commercial lines insurance account management experience, as well as a Bachelor's Degree or comparable work experience. Possess a valid driver's license and a source of reliable transportation. Demonstrate strong knowledge of insurance products and usages, rating procedures, underwriting procedures, coverages, and industry operations to effectively secure new business and maintain an existing client base. Have a proven track record of business-to-business sales success. Possess strong presentation, persuasion, and negotiation skills with the ability to close sales. Be people-oriented, customer-focused, and professionally assertive in developing new client relationships and servicing existing clients. Possess outstanding organizational skills with an ability to complete difficult assignments without supervision, sound business judgment, strong decision-making, and superior written and verbal communication skills. Have excellent time management skills, thrive in a team environment, and have Technology and Computer proficiency including agency management systems. Compensación: $16.00 - $20.00 per hour The Most Trusted FL Insurance Agency Let Us Help You Get the Cheapest Car Insurance! Not sure what coverage you need? Having the right insurance is vital, but finding it can be time consuming. Our clients deserve the best insurance policy at the lowest rate possible. Insurance Direct compares real, personalized car, home, renters, and business insurance quotes. Get the cheapest direct insurance rates in minutes from multiple carriers. Compare and Save! Auto Insurance coverage is packaged into different coverage types. It is usually easiest to determine what you are required to purchase. Then, you determine what you have that needs to be protected. Purchase cheap car insurance to protect yourself in the event that you suffer a loss to your person, property and losses suffered by others. If you have questions about cheap car insurance in Florida and which coverage you need, please call an Insurance Direct agent ************ and they will help you find the best plan for you and save you money. Insurance Direct has partnered with multiple non-standard auto insurance companies to help you get the best rate within minutes. We shop and compare rates to give you the lowest possible rates while lowering your down payment. Compare online and save, it is easy, free, and fast! Not sure what coverage you need? Please let an Insurance Direct agent create a free personalized quote for your vehicle, property, or business that meets your needs. We specialize in getting the best auto insurance rates for drivers that have accidents, tickets, DUI, SR-22, FR-44, revoked, or suspended driver's licenses. What We Do Are you looking for the cheapest auto insurance quote in Florida and you want state minimum coverage or want basic full car insurance? Get the cheapest car insurance in Tampa, Dallas, and Nashville. We compare the cheapest car insurance rates in Florida, Texas, and Tennessee from multiple companies, provide expert advice on coverages, and help you secure a policy that fits your needs. Insurance Direct is a trusted agency due to the professionalism and respect that our licensed insurance agents provide. Each of our customer service representatives is a licensed agent. We continue our education and endeavors, to stay aware of the latest rates, quotes, trends, coverage, and policies, that gives you the best coverage at an affordable price. Get a free quote online and we will give you all possible discounts. What We Offer We offer cheap Auto Insurance in Florida, Homeowners Insurance, Mobile Home Insurance, Renters Insurance, Condo Insurance, Business Insurance, General Liability, Workers' Compensation, Commercial Auto Insurance, Commercial Property Insurance, and Car Insurance in Texas & Tennessee.

This Auto Liability Specialist II position reports into either Tampa, FL or Nashville, TN, with the potential to work remotely full time. As an Auto Liability Specialist II, you will be responsible for the investigation, evaluation, negotiation, disposition, and settlement of Auto Liability claims to determine coverage and legal liability and resolve damages. Assigned claims may involve Single-vehicle or multiple-vehicle losses, uninsured/underinsured PD motorist claims, and complex coverage issues requiring direct involvement in property damage claim handling with minimal supervision. Exceptional evaluation and judgment skills are required to develop all potential exposures in the file and to properly set expense and indemnity reserves. Protecting our Insured and the Company's financial exposures is critical. Essential Job Functions Plan and conduct investigations (including but not limited to interviewing parties involved, collecting and evaluating documentation and securing evidence and protecting the chain-of-custody, determining inspection needs, ordering police reports, scene investigation, taking witness statements, reviewing material damage photos, etc.) to analyze coverage, determine liability, compensability, and extent of damages Assume responsibility for property damage claims, including attorney-represented and non-represented parties, for both first- and third-party claimants Demonstrates high investigation, analysis, evaluation, and negotiation skills. This includes accurately reviewing and interpreting auto policy provisions to resolve complex coverage investigations appropriately. Adherence to proper procedures related to the inspection and evaluation of property damage claims and the ability to make recommendations for the disposition of claims beyond an individual's settlement authority Evaluate policy coverage contact insureds, claimants, attorneys, and body shops while determining and establishing reserve requirements Compile information for decision-making with a discussion of the claims committee where appropriate Respond timely and appropriately to all settlement demands Keep internal and external customers advised of file status and other matters, as required Evaluate claims for potential fraud and work with Special Investigations Unit, as required Assess actual damages associated with claims and conduct negotiations to settle claims Determine if subrogation exists and take steps necessary to initiate recovery efforts Performs other duties as assigned Desired Qualifications Possesses strong customer service skills and behaviors Makes decisions in an informed, confident, and timely manner Possesses strong organizational and time management skills Ability to negotiate skillfully in difficult situations with both internal and external groups Demonstrates strong written and verbal communication skills, promotes and facilitates free and open communication Thinks critically and anticipates, recognizes, identifies, and develops solutions to problems promptly Easily adapts to new or different changing situations, requirements, or priorities Cultivates an environment of teamwork and collaboration Must have or secure and maintain appropriate state adjuster license(s) and continuing education credits Minimum of two (2) years of property claims handling experience High school diploma or equivalent College Degree preferred or equivalent experience PHYSICAL DEMANDS: The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. While performing the duties of this job, the employee is regularly required to do manual tasks, which may include using hands to finger and handling controls. Tasks may also require the ability to talk or hear. The employee will frequently sit, bend, and reach with hands and arms and is occasionally required to stand and walk. The employee must frequently lift and/or move up to ten pounds. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus. Other abilities include breathing, protecting oneself, and possessing the capacity to learn, concentrate, think, and read. Oftentimes, the employee communicates and interacts with others while working. To perform this job successfully, an individual must be able to satisfactorily perform each essential duty. The requirements listed represent the required knowledge, skill, and/or ability. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and perform any other job-related duties requested by anyone authorized to give instructions or assignments. #LI-REMOTE As a Team Member at First Acceptance Insurance Company, you will be part of a growing organization that continues to evolve and positively impacts the lives of our team members and customers. We are looking for team members that engage - who take responsibility for themselves and take care of their customers and colleagues. Ideal candidates can compose themselves under pressure, have a “make It right” mindset, and focus their energies on solving problems. This means you'll be supported by a team with all these qualities, too. If this sounds like the kind of team you'd like to join, we want to hear from you! First Acceptance Insurance Company offers a full line of benefits including: Health Insurance, Dental, Vision, Paid Vacation, Disability Insurance and Employer Matching 401(k) Program. WE ARE AN EQUAL OPPORTUNITY EMPLOYER. Applicants are considered for position and are evaluated without regard to mental or physical disability, race, religion, sexual orientation, color, gender, national origin, age, marital status, military or veteran status or any other protected local, state or federal status unrelated to the performance of the work involved.

Holds direct accountability for Contact Center service levels managing approximately 250 phone agents for Customer Service, PST, Agency, IB and OB Sales. Responsible for monitoring the Contact Center staffing and workload on a real-time basis to identify the need for any adjustments, then create and execute plans for correction. Monitors call queues to ensure call routing systems are utilizing proper distribution rules and manages the queues via profile and workgroup changes. The Contact Center hours vary by department, is a one-site operation, with a mixture of onsite, work-at-home, full-time, part-time and third-party employees. Responsibilities What you will do: Manages multimedia intraday strategy to meet agreed upon SLA's in collaboration with Sr. WFM team; managing multiple modes/channels such as calls, emails, webchat, predictive dialer, back office, artificial intelligence (AI), etc. Monitors and reports key performance indicators for all cohorts, including Average Speed to Answer, Abandon Rate, Waiting for Call, Surge (calls answered in foreign workgroups), Agent Utilization, and Shrinkage. Acts within established parameters to ensure KPI's are met by employing immediate remediation steps. Provides direction to supervisors on when agent activities should be scheduled or rescheduled, or agent resources should be reallocated in order to meet Contact Center service level objectives while simultaneously balancing against improving agent performance. Interacts with agents, supervisors and managers as needed to communicate same. Develops accurate short- and intermediate-term workload forecasts. Determines workforce requirements to meet service level and response time objectives. Determines and creates agent schedules to meet Contact Center objectives. Adjust schedules based on workload/ forecast shifts. Serve as initial point of contact for all issues regarding agent schedules. Processes day-off requests. Updates systems with real-time shift adjustment information. Identifies efficiency opportunities and recommend changes to normal scheduling options. Produces and distributes audience-relevant reporting to/for agents, supervisors, managers, and executive staff related to ACD operations, predictive dialer operations, and staffing. Performs other duties as assigned. Complies with all policies and standards. Qualifications High School Diploma (Required) and Associate's Degree (Preferred) At least 1 year of hands-on experience in a high-volume contact center with a high level of customer focus. (Required) and Proven professional experience and aptitude to address escalated scheduling issues with a positive outcome. (Required) and Proven experience interacting effectively with contact center agents, supervisors, and management personnel. (Required) and Proven experience analyzing, interpreting and summarizing complex data. (Required) and Proven experience with WFM scheduling software for forecasting and scheduling agents to handle customer interactions. (Required) and Proven experience presenting reports, forecasts, trends and recommendations to contact center team. (Required) Demonstrated strong math aptitude. Demonstrated ability to be flexible, follow tight deadlines, organize and prioritize work. Demonstrated ability to understand business needs and translate into relevant business requirements. Demonstrated understanding and functional usage of telephony technology including, but not limited to phone line messaging and routing, skills-based routing, KPI reporting and scheduling. Proven excellent communication skills, verbal and written. Proven to be a self-starter and have the ability to work independently. Able to work evenings and Saturdays on rotation, on-call as needed for exception circumstances. Advanced proficiencies in Microsoft Excel and PowerPoint. Maintains and retrieves work from Teams and SharePoint. SWPP Associate Certification in Managing Daily Staffing a plus. Upon Hire (Preferred) Work Setting/Position Demands: Works in an office setting and remains in a stationary position for long periods of time while working at a desk, on a computer or with other standard office equipment, or while in meetings. Requires the ability to verbally communicate and exchange accurate information to customers and associates on a regular basis. Requires visual acuity to read and interpret a variety of correspondence, procedures, reports and forms via paper and electronic documents, visual inspection involving small defects; small parts, and/or operation of machinery (including inspection); using measurement devices continuously. Visual acuity is required to determine accuracy, neatness, and thoroughness of work assigned. Requires the ability to prepare written correspondence, reports and forms using prescribed formats and conforming to rules of punctuation, grammar, diction, and style on a regular basis. Requires the ability to apply principles of logical thinking to define problems, collect data, establish facts, and draw valid conclusions Performs substantial movement of wrists, hands, and fingers for continuous computer work. Extended hours required during peak workloads or special projects/events. Travel Requirements: Travel: may require working travel for position-relevant training classes. 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Benefits: Bonus based on performance Paid time off Training & development Benefits/Perks: Competitive Pay Professional Development Job Stability in a growing industry Job Description The Personal Lines Producer at GreatFlorida Insurance Of Winter Park is responsible for maintaining and maximizing profitable relationships with personal lines clients and for growing the book of business through new client sales. Responsibilities: Identify, qualify, and develop personal insurance opportunities with new and existing clients in person, online, by phone, and through written communication. Foster and maintain excellent relationships with clients and prospects through regular follow-up, accurate and timely quotations, and general account support. Anticipate, respond to, and follow up on all existing client needs. Actively prospect round accounts, and solicit increases in existing client coverage as well as network for new clients, including win backs. Obtain best coverage/rate for insured, process quotes, and bind insurance coverage; follow up as necessary with inspection, photos, and other documentation. Present policies to insured and educate them on coverages and rates. Foster and maintain excellent relationships with customers and prospects through regular follow-up, timely quotations, and general account support. Support and prepare clients for renewal and retention, and maintain strong client relationships. Anticipate, respond to, and follow up on all existing client needs. Monitor, review, and report on key metrics to ensure sales targets are achieved and execute sales activity documentation in a timely, accurate, and professional manner. Collaborate with team members, mentor staff, provide expertise and answer questions, and participate in formal and informal meetings as needed. Maintain CE and participate in ongoing education and keep informed regarding industry information, new product information, legislation, coverages, and technology to continuously improve knowledge and performance. Qualifications: Hold the insurance license required by your state and have a minimum of two years of personal and commercial lines insurance account management experience, as well as a Bachelors Degree or comparable work experience. Possess a valid drivers license and a source of reliable transportation. Demonstrate strong knowledge of insurance products and usages, rating procedures, underwriting procedures, coverages, and industry operations to effectively secure new business and maintain an existing client base. Have a proven track record of business-to-business sales success. Possess strong presentation, persuasion, and negotiation skills with the ability to close sales. Be people-oriented, customer-focused, and professionally assertive in developing new client relationships and servicing existing clients. Possess outstanding organizational skills with an ability to complete difficult assignments without supervision, sound business judgment, strong decision-making, and superior written and verbal communication skills. Have excellent time management skills, thrive in a team environment, and Technology and Computer proficiency including agency management systems.

Job Description About Brightway Established in 2008, Brightway has grown to become one of the largest privately-owned property/casualty insurance distribution companies in the U.S. with more than 350 agencies in 38 states and more than $1.4 billion in annual premiums. Brightway is a purpose and core value-driven organization. We provide a blueprint for a future-proofed life. Through our successful model, agency owners focus on protecting their clients' most important assets through consultation, curated choice, and confidence. While Brightway focuses on our agency owners through back office, marketing support, and constant learning and development. Additionally, Brightway builds, integrates, and launches best-in-class and proprietary technology to help our agency owners better connect with clients to deepen relationships and drive success. Scope Under general supervision, provides a broad range of insurance-related customer service and business development support and services to our AAOs as well as existing customers in order to maintain and strengthen relationships. Plays a key role as the “face/voice of Brightway” to inbound callers and those who receive outbound calls. Works with all levels of the organization to promptly resolve issues to ensure satisfaction. Job Responsibilities Handles requests received in inbound phone calls and emails from customers, agents and others Proactively makes outbound phone calls with the purpose of providing service or selling additional products/services Fulfills requesters' needs, ensuring satisfaction Acts as mentor to those less experienced Listens to, and incorporates, feedback Documents activities and follow up in appropriate systems regularly and accurately Performs other related duties as assigned Reports activity and outcomes to manager Skills, Licenses, Certifications Strong customer service mindset: a desire and ability to deliver service that provides a high level of satisfaction Strong communicator; must be able to convey ideas in a clear and concise manner Ability to learn new Brightway systems and procedures Independent judgment and decision making Ability to learn, embrace and put into practice new concepts and skills Able to gather and analyze facts and data, draw inferences, weigh alternatives and present logical solutions Able to manage own time, activities and resources Team player; must be able to contribute to the team and rely on others to achieve objectives Can demonstrate Brightway values of Smart, Accountable and Trustworthy. Education and Experience This position requires a bachelor's degree and 2-5 years' experience in Commercial Lines Customer Service or a related field. The applicant must be proficient in Microsoft Office products (Word, Excel, Outlook, PowerPoint) and must have a Property and Casualty license. This position is based in Jacksonville, Florida. Equal Employment Opportunity: Brightway Insurance is committed to creating a diverse and inclusive workplace that values and respects the contributions of all individuals. We are an equal opportunity employer and do not discriminate based on race, color, national origin, sex, age, disability, religion, sexual orientation, gender identity, or any other characteristic protected by applicable law. We believe that a diverse workforce is essential to our success and fosters innovation, creativity, and collaboration. We are dedicated to ensuring that our hiring, promotion, and training practices reflect this commitment. We encourage applications from individuals of all backgrounds and experiences and look forward to building a diverse team that reflects the communities we serve.

We are seeking an experienced IT Systems Engineer to join our team, primarily focusing on the management and optimization of our cloud and on-premises IT infrastructure. The ideal candidate will ensure seamless operation and provide robust support across critical systems, including Azure Active Directory, Office 365, and various infrastructure components, to deliver high-performance and secure IT services within our organization. Essential Duties and Responsibilities: Azure Active Directory (Most Important): Design, implement, and maintain Azure Active Directory (AAD) environments. Manage and enforce security policies, such as Multi-Factor Authentication (MFA), Conditional Access, and Identity Protection. Integrate AAD with other cloud services and applications, ensuring seamless Single Sign-On (SSO) experiences. Configure and manage user accounts, roles, and groups within Azure AD. Monitor Azure AD logs for security events and optimize for performance. Office 365 (Most Important): Administer and support the Office 365 suite, including Exchange Online, SharePoint Online, Teams, and OneDrive. Configure and manage Office 365 policies for security, compliance, and data loss prevention. Assist with user migrations, provisioning, and deprovisioning. Troubleshoot Office 365 connectivity and functionality issues. Perform regular monitoring and optimization to ensure availability and performance. Windows Servers: Install, configure, and maintain Windows Server environments, ensuring adherence to best practices for security and performance. Manage Windows Server roles, such as DNS, DHCP, and Group Policy. Perform routine system updates, patching, and vulnerability management. Monitor server performance, capacity, and security, addressing issues proactively. Ensure server backups, replication, and disaster recovery plans are in place and regularly tested. VMware vSphere Environment: Manage VMware vSphere environments, including ESXi hosts and virtual machines (VMs). Configure and maintain vCenter Server, virtual networks, and storage configurations. Perform routine health checks, upgrades, and patching within vSphere. Implement and optimize vSphere High Availability (HA) and Distributed Resource Scheduler (DRS). Troubleshoot VM performance issues, resource allocation, and scaling. Active Directory (On-Premises): Manage on-premises Active Directory, including user accounts, group policies, and organizational units. Implement and enforce security policies, including account lockout and password expiration. Set up and manage trust relationships, forests, and domains. Oversee AD replication and troubleshoot issues related to domain controllers. Perform regular AD health checks, backup, and disaster recovery testing. Storage Area Network (SAN): Configure, maintain, and monitor SAN infrastructure to support high availability and performance. Manage storage allocation, thin provisioning, and snapshots. Implement storage redundancy and perform capacity planning. Monitor SAN health and performance, addressing issues proactively. Ensure SAN data backup and disaster recovery procedures are in place and tested. SQL Servers: Administer SQL Server environments, including installation, configuration, and maintenance. Perform database backups, restorations, and implement high availability solutions (e.g., Always On Availability Groups). Monitor SQL Server performance, optimize queries, and address bottlenecks. Manage database security, including user roles and permissions. Troubleshoot and resolve SQL Server issues, ensuring data integrity and availability. Veeam Backup and Replication: Configure and manage Veeam Backup and Replication for data protection. Implement and monitor backup schedules, retention policies, and restore processes. Ensure compliance with backup and disaster recovery objectives. Test backups and perform regular recovery drills. Troubleshoot and resolve backup failures, optimizing for speed and reliability. Required Qualifications and Skills: Experience: Minimum of five years of experience in most of the above-listed areas, with in-depth knowledge of Azure AD and Office 365. Technical Proficiency: Strong background in IT systems engineering, network management, virtualization, and storage technologies. Security Awareness: Knowledge of IT security best practices, data protection regulations, and disaster recovery planning. Problem-Solving: Demonstrated analytical skills and ability to troubleshoot complex technical issues independently and as part of a team. Communication: Effective communicator with a focus on user support and cross-functional collaboration.

Brightway Insurance is Hiring a Full-Time Sales Representative- Remote 1099 Contractor in Clearwater, FL. Brightway Insurance, one of the nation's largest and fastest-growing independent personal lines insurance agencies, is seeking a motivated Insurance Sales Representative to join our team. This is an excellent opportunity for individuals with a proven track record in sales who are eager to build a rewarding career in the insurance industry. As a Brightway Sales Representative, you ll focus on developing client relationships within your community and offering Auto, Home, flood and pet insurance. Our streamlined operations allow you to maximize your sales efforts without being weighed down by administrative tasks. Key Responsibilities Sell Home, Auto, Pet, Flood insurance using consultative sales techniques. Identify and engage potential customers through established lead-generation methods. Advise clients on tailored insurance solutions that meet their unique needs. Participate in incentive programs and sales contests to drive performance. Attend industry networking events to build relationships and support business development. Consistently surpass sales targets for new business quotes and policy issuances. Qualifications Must currently hold a valid Florida 220 license. Proven experience in sales administration, retail sales, or customer-facing roles. Experience in a fast-paced sales environment is preferred. Strong verbal and written communication skills, with the ability to engage and persuade customers effectively. Excellent interpersonal skills, demonstrating the ability to build rapport and maintain positive relationships with customers and colleagues. Strong analytical skills to understand coverage details and underwriting guidelines, enabling informed decision-making. Excellent organizational and time-management skills. Fluency in English is required, bilingual preferred. Persuasive negotiation abilities to effectively close sales and meet targets. Ability to adapt to changing environments and customer needs, demonstrating flexibility and resilience. Established in 2008, Brightway Insurance has grown to become one of the largest privately-owned property and casualty insurance distribution companies in the U.S., with more than 350 agencies across 38 states and over $1.4 billion in annual premiums. Our unique franchise model offers agents the opportunity to focus on sales while we handle back-office operations, including carrier relations, licensing, and marketing support. This approach allows our agents to maximize their sales efforts and build lasting client relationships. If you're an ambitious and driven individual eager to advance in the thriving insurance industry, Brightway Insurance offers the perfect opportunity. As a leading agency, we provide the support, training, and resources you need to succeed. Take the next step in your career as a Sales Representative apply today!

Summary: As an Independent Adjuster for People's Trust Insurance, you will play a critical role in the claims process, focusing on property claims. You will be responsible for investigating, evaluating, and estimating property claims in a timely and efficient manner. This position requires strong technical knowledge of property damage assessment, the use of Xactimate and XactAnalysis, and excellent customer service skills. Locations: Duval, Leon, Wakulla, Jefferson, Madison, Taylor, Hamilton, Suwannee, Lafayette, Dixie, Columbia, Gilcrest, Levy, Indian River, and Pt St Lucie counties. Key Responsibilities: • Claim Investigation: Conduct thorough on-site inspections of damaged properties to assess the extent of loss and gather necessary documentation including photographs. • Claim Estimation: Use Xactimate to prepare detailed estimates of repair costs for damaged properties, ensuring accuracy and fairness in the assessment. • Documentation: Use XactAnalysis to notate the progress of the claim investigation. • Reporting: Prepare detailed and accurate reports of all investigations and communications and meet regulatory compliance. • Team Collaboration: Work closely with the claims team and other departments to ensure seamless claim processing and resolution. • Compliance & Best Practices: Stay current on state regulations, company guidelines, and industry best practices. Ensure compliance with all local, state, and federal laws. Qualifications: • Licensing: Must possess a valid Florida Adjuster License or Emergency Insurance Adjuster License. • Experience: Minimum of 1 year of property adjusting experience in residential claims. Familiarity with Florida insurance regulations and guidelines is a plus. • Skills: • Strong knowledge of property and casualty insurance policies. • Advanced proficiency in Xactimate and sketch. • Proficiency in XactAnalysis. • Knowledge of residential construction. • Excellent written and verbal communication skills. • Ability to work independently and manage time efficiently. • High level of professionalism and customer service focus. Physical & Travel Requirements: • Ability to work in the field, including climbing ladders, walking on roofs, and navigating damaged properties. • Must have a valid driver's license, current auto insurance, and reliable transportation for local travel.

The Coverage Coach is responsible for converting auto insurance leads and clients into long-term, retained households. This role bridges the gap between new business and retention by proactively guiding clients through their auto coverage options, ensuring they are fully protected, confident, and loyal to the agency. At the core, this role embodies our agency s values: grit, discipline, competitive mindset, and the drive to make winning plays for every client. Key Responsibilities Client Onboarding & Handoff Receive warm handoff from producer after an auto policy sale. Introduce self as the client s Coverage Coach and explain purpose: to make sure the client s auto coverage is the best fit for their needs. Schedule follow-up calls within a week to review coverage details, answer questions, and reinforce value. Auto Sales & Retention Educate clients on auto coverage options in clear, client-friendly terms. Identify opportunities for improved protection (e.g., higher liability limits, uninsured/underinsured motorist, roadside assistance, comprehensive/collision). Follow up systematically with auto clients to close coverage gaps and improve protection. Support renewal conversations, focusing on keeping clients satisfied and retained. Metrics & Accountability Track auto conversion ratio, retention rate, and client satisfaction. Meet or exceed monthly/quarterly goals for new auto policies and renewals. Maintain accurate client notes in CRM/AMS. Qualifications Required: Active Property & Casualty license (can be 440, 20-44, or 220 for this role) 1 2 years of sales or account management experience in insurance or financial services preferred. Strong communication and client education skills able to simplify auto coverage concepts. Comfort with structured follow-up systems and working a pipeline consistently. Tech-savvy (CRM/AMS, quoting systems, email/text automation). Core Values Grit: Stays the course through challenges and pushes past obstacles to protect clients and grow the agency. Discipline: Shows up every day with consistency, structure, and execution that produces results. Competitive Mindset: Thrives on winning not only writing auto policies, but outperforming past results and raising the bar for the team. Winning Plays for Clients: Always looks for ways to create the best outcome saving money, adding protection, and delivering peace of mind. Core Competencies Educator Mindset: Frames coverage conversations as guidance, not pressure. Persistence with Empathy: Follows up consistently while keeping client-first values. Process Discipline: Works a repeatable system daily for maximum conversion. Team Collaboration: Partners with producers and service staff for seamless client experience.

Job Description The Opportunity Brightway Insurance is seeking a highly motivated and results-driven Experienced Remote Insurance Sales Producer to join our Oklahoma City team. In this role, you'll be responsible for providing exceptional customer service, analyzing insurance needs, and recommending suitable insurance policies to clients. This is a fully remote sales-oriented role that requires excellent communication and negotiation skills. Applicants are required to live within a commutable distance to the OKC office for occasional meetings with underwriters and/or carrier representatives. All leads provided. Responsibilities Quote and sell auto, home and commercial insurance products to potential clients Build and maintain strong relationships with clients to ensure customer satisfaction Analyze clients' insurance needs and provide appropriate recommendations Explain policy details, coverage limits, and exclusions to clients Assist clients in completing insurance applications and necessary paperwork Process policy changes, endorsements, and claims accurately and efficiently Stay updated on industry trends, regulations, and changes in insurance policies Collaborate with underwriters to negotiate terms and conditions for policies Minimum Required Qualifications A valid Oklahoma Property and Casualty insurance license - required at time of application 1-3 years of Insurance Sales Experience Excellent interpersonal and communication skills Strong analytical skills with the ability to analyze data and make informed decisions Compensation Base Pay: $45-50K annually, PLUS commission (*base pay determined by years of experience, education and certifications.) Average 1st year TOTAL earnings ranges from $50K-$75K+through a combination of guaranteed base pay and commission. Benefits and Perks Comprehensive training program provided Paid time off for vacation and personal days If you're a motivated individual with a passion for sales and helping others, we encourage you to apply. Join Brightway today and take the next step in your career!

Job Description About Brightway Established in 2008, Brightway is proud to be one of the fastest-growing insurance agency systems in the United States. With over 350 franchises spanning 35+ states and an impressive $1.3 billion in annual premiums, we rank among the nation's largest privately owned property and casualty insurance distribution companies. We support our agency owners with comprehensive back-office services, marketing resources, and continuous learning and development. We are embarking on the next stage of our customer-centric growth, driven by innovation from our talented associates and the application of cutting-edge technologies. This growth has opened doors for creative thinkers who thrive in a diverse and collaborative culture. As a Brightway team member, you'll engage in exciting projects that are reshaping the industry, working alongside a dedicated team committed to delivering exceptional customer service and safeguarding our clients' most valuable assets. Scope Brightway Insurance's dynamic 6 to 12-month program is designed to cultivate business professionals into future industry leaders. Through comprehensive training and mentorship in product knowledge, sales techniques, and business operations, you'll gain the skills needed to excel. Tailored to your progression, the program offers a phased approach with specific milestones and support structures, ensuring your success in this stable yet dynamic industry. Embark on a journey from onboarding and education to hands-on experience with the possibility of ownership of a thriving business, all within a supportive and growth-oriented environment. As a Business Development Associate at Brightway you will... Gain a deep understanding of Brightway's business model and proven operational practices Engage with warm leads from Brightway's existing book of business to generate new opportunities Develop new carrier leads through prospecting and lead development Maintain a book of business, focusing on territory development and relationship retention. Conduct proactive outreach via calls and emails to promote Brightway's value proposition Under general supervision, focus on sales, leads, retention, customer service and community of Brightway with our carriers Efficiently organize and prioritize daily tasks using calendars, checklists, and planning tools Maintain consistent and professional communication through email and internal systems Identify and recommend opportunities to improve processes and enhance sales performance Accurately document all activities and follow-ups in tracking systems Collaborate with team members to support seamless operations and shared goals What we are looking for: Ability to obtain Personal Lines licensure within 2 months Ability to perform work with a high degree of accuracy, exceptional attention to detail Superior customer service mindset: a desire and ability to deliver service that provides a high level of satisfaction Must be proficient in Microsoft Office products (Word, Excel, Outlook, PowerPoint) Superior interpersonal skills Excellent verbal and written communicator; must be able to convey ideas in a clear and concise manner Excellent independent judgment and decision making Ability to learn, embrace and put into practice new concepts and skills Superior ability to manage own time, activities and resources, models behavior for others Can demonstrate Brightway values of Smart, Accountable and Trustworthy This position requires a bachelor's degree and 0-3 years' experience in a customer service or sales environment Education or experience focused in insurance, risk management or entrepreneurship is preferred, but not required. Program Details: The program duration ranges from 6 to 12 months, depending on the employee's progression and the nature of the role they transition into upon program completion. Program Graduation Career Paths: Join Brightway's Client Engagement Center to support and service customers Contribute as a producing agent at a Brightway franchise location Launch your own Brightway Agency in a mutually agreed-upon city and state, contingent upon meeting established production metrics This position is onsite in Jacksonville, Florida. Equal Employment Opportunity: Brightway Insurance is committed to creating a diverse and inclusive workplace that values and respects the contributions of all individuals. We are an equal opportunity employer and do not discriminate based on race, color, national origin, sex, age, disability, religion, sexual orientation, gender identity, or any other characteristic protected by applicable law. We believe that a diverse workforce is essential to our success and fosters innovation, creativity, and collaboration. We are dedicated to ensuring that our hiring, promotion, and training practices reflect this commitment. We encourage applications from individuals of all backgrounds and experiences and look forward to building a diverse team that reflects the communities we serve.

About Brightway Established in 2008, Brightway has grown to become one of the largest privately-owned property/casualty insurance distribution companies in the U.S. with more than 350 agencies in 38 states and more than $1.4 billion in annual premiums. Brightway is a purpose and core value-driven organization. We provide a blueprint for a future-proofed life. Through our successful model, agency owners focus on protecting their clients most important assets through consultation, curated choice, and confidence. While Brightway focuses on our agency owners through back office, marketing support, and constant learning and development. Additionally, Brightway builds, integrates, and launches best-in-class and proprietary technology to help our agency owners better connect with clients to deepen relationships and drive success. Scope The Engagement Center ensures that Brightway clients receive exceptional service. This position provides a broad range of insurance-related customer service and business development support, by cultivating, maintaining, and enhancing an organization's relationships with its clients & Agency Owners. This role contributes to Brightway s retention, and community-building efforts with carriers, ensuring seamless service delivery. This individual will play a pivotal role in ensuring that clients feel valued and understood, which is crucial to fostering long-term loyalty and satisfaction. Job Responsibilities Client Interaction & Support: Manage inbound requests via phone, email, and other communication channels, ensuring timely and effective resolutions. Provide exceptional service by addressing inquiries, processing requests, and resolving concerns with professionalism and efficiency. Documents interactions accurately in CRM and other systems. Sales & Retention: Proactively engage and maintain relationships with clients through outbound calls to offer additional products, policy reviews, and solutions tailored to their needs. Implement upsell and cross-sell opportunities to drive business growth while ensuring client satisfaction. Drive policy renewals and retention efforts by educating clients on coverage options and benefits. Process Improvement & Collaboration: Leverage emerging technology to streamline workflows, improve efficiency, and enhance the client experience. Actively participate in training and continuous learning initiatives to stay updated on industry trends and company policies. Collaborate with internal teams and external agents to improve service quality and operational effectiveness. Skills, Licenses, Certifications Must obtain a personal lines insurance license within 60 days of employment Strong customer service mindset with a passion for delivering exceptional experiences. Ability to learn and effectively use Brightway systems, CRM tools, and insurance platforms High level of accuracy, attention to detail, and ability to multitask in a fast-paced environment. Excellent verbal and written communication skills; ability to simplify complex insurance terms for customers Analytical problem-solving skills with the ability to assess customer needs and present logical solutions. Demonstrated ability to work both independently and as part of a team, contributing to shared goals. Tech-savvy with a willingness to adopt and leverage new tools and processes. Education and Experience This position requires a bachelor s degree and 2-4 years experience in a customer service or sales environment. Education or experience focused on insurance, risk management or entrepreneurship is preferred, but not required. This position is onsite in Jacksonville, Florida. Equal Employment Opportunity: Brightway Insurance is committed to creating a diverse and inclusive workplace that values and respects the contributions of all individuals. We are an equal opportunity employer and do not discriminate based on race, color, national origin, sex, age, disability, religion, sexual orientation, gender identity, or any other characteristic protected by applicable law. We believe that a diverse workforce is essential to our success and fosters innovation, creativity, and collaboration. We are dedicated to ensuring that our hiring, promotion, and training practices reflect this commitment. We encourage applications from individuals of all backgrounds and experiences and look forward to building a diverse team that reflects the communities we serve.

About Brightway Established in 2008, Brightway has grown to become one of the largest privately-owned property/casualty insurance distribution companies in the U.S. with more than 350 agencies in 38 states and more than $1.4 billion in annual premiums. Brightway is a purpose and core value-driven organization. We provide a blueprint for a future-proofed life. Through our successful model, agency owners focus on protecting their clients most important assets through consultation, curated choice, and confidence. While Brightway focuses on our agency owners through back office, marketing support, and constant learning and development. Additionally, Brightway builds, integrates, and launches best-in-class and proprietary technology to help our agency owners better connect with clients to deepen relationships and drive success. Scope Under general supervision, provides a broad range of insurance-related customer service and business development support and services to our AAOs as well as existing customers in order to maintain and strengthen relationships. Plays a key role as the face/voice of Brightway to inbound callers and those who receive outbound calls. Works with all levels of the organization to promptly resolve issues to ensure satisfaction. Job Responsibilities Handles requests received in inbound phone calls and emails from customers, agents and others Proactively makes outbound phone calls with the purpose of providing service or selling additional products/services Fulfills requesters needs, ensuring satisfaction Acts as mentor to those less experienced Listens to, and incorporates, feedback Documents activities and follow up in appropriate systems regularly and accurately Performs other related duties as assigned Reports activity and outcomes to manager Skills, Licenses, Certifications Strong customer service mindset: a desire and ability to deliver service that provides a high level of satisfaction Strong communicator; must be able to convey ideas in a clear and concise manner Ability to learn new Brightway systems and procedures Independent judgment and decision making Ability to learn, embrace and put into practice new concepts and skills Able to gather and analyze facts and data, draw inferences, weigh alternatives and present logical solutions Able to manage own time, activities and resources Team player; must be able to contribute to the team and rely on others to achieve objectives Can demonstrate Brightway values of Smart, Accountable and Trustworthy. Education and Experience This position requires a bachelor s degree and 2-5 years experience in Commercial Lines Customer Service or a related field. The applicant must be proficient in Microsoft Office products (Word, Excel, Outlook, PowerPoint) and must have a Property and Casualty license. This position is based in Jacksonville, Florida. Equal Employment Opportunity: Brightway Insurance is committed to creating a diverse and inclusive workplace that values and respects the contributions of all individuals. We are an equal opportunity employer and do not discriminate based on race, color, national origin, sex, age, disability, religion, sexual orientation, gender identity, or any other characteristic protected by applicable law. We believe that a diverse workforce is essential to our success and fosters innovation, creativity, and collaboration. We are dedicated to ensuring that our hiring, promotion, and training practices reflect this commitment. We encourage applications from individuals of all backgrounds and experiences and look forward to building a diverse team that reflects the communities we serve.

Brightway Insurance is hiring a Full-Time Client Concierge in Saint Augustine As a Client Concierge you will be the first point of contact for our clients, providing them with exceptional service and support. You will play a crucial role in maintaining our agency's reputation for excellence and ensuring client satisfaction. Key Responsibilities Greet and assist clients in person, via phone, email, and live chat, addressing inquiries and providing information on insurance products and services. Assist clients with policy changes, renewals, and claims, ensuring timely and accurate processing. Collaborate with the sales team to identify client needs and recommend appropriate insurance solutions. Maintain organized client records, process paperwork, and manage scheduling to support agency operations. Follow up with clients to ensure satisfaction and encourage policy renewals and referrals. Qualifications High school diploma or equivalent; college degree preferred. Previous experience in customer service, insurance, or administrative roles is advantageous. Strong communication, organizational, and multitasking abilities; proficiency in Microsoft Office Suite and CRM software. Possession of a 4-40 Customer Representative license is preferred or the willingness to obtain one. Established in 2008, Brightway Insurance has grown to become one of the largest privately-owned property and casualty insurance distribution companies in the U.S., with more than 350 agencies across 38 states and over $1.4 billion in annual premiums. Our unique franchise model offers agents the opportunity to focus on sales while we handle back-office operations, including carrier relations, licensing, and marketing support. This approach allows our agents to maximize their sales efforts and build lasting client relationships. If you're an ambitious and driven individual eager to advance in the thriving insurance industry, Brightway Insurance offers the perfect opportunity. Take the next step in your career as a Client Concierge apply today!

The FNOL Adjuster is responsible for taking inbound calls and recording First Notice of Loss. The position provides excellent customer service to all internal and external PTIC customers by utilizing excellent, in-depth knowledge of company products and programs. 620 license required. ESSENTIAL DUTIES AND RESPONSIBILITIES Provide timely and accurate information to incoming customer requests. Take First Notice of Loss (FNOL). Resolve customer concerns and answer question on existing claims. Receives, investigates, and then responds to customer complaints. Works under general supervision performing a variety of complicated tasks requiring a wide degree of latitude and creativity. Must be knowledgeable of concepts, practices, and procedures within a particular field. Performs other duties as assigned. REQUIRED SKILLS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Problem Solving: identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem-solving situations; uses reason even when dealing with emotional topics. Teamwork: contributes to building a positive team spirit. Oral / Written Communication: speaks and writes clearly and persuasively in positive and negative situations; listens and gets clarification. Attendance/Punctuality is consistently at work and on time; ensures work responsibilities are covered when absent. Analytical: understands situations by breaking them down into component parts and looking for interdependence; weigh options and proposals critically and thoroughly through the use of a variety of information sources and tools; provides rationale for and results of analysis to others. Interpersonal Skills: refer to the measure of a person's ability to operate within business organizations through social communication and interactions. Interpersonal skills are how people relate to one another. Creativity: ability to identify radical alternatives to current thinking. Ability to develop innovative solutions to problems. QUALIFICATIONS High school diploma or general education degree GED); at least three years (3 plus) related experience and/or training; or equivalent combination of education and experience State of Florida 5-20 or 6-20 Insurance Adjusters license Intermediate to advanced computer skills: Microsoft Office, Outlook

Sales Representative (1099 Independent Contractor- Commission Only) The Chothani Agency- an independent Brightway-affiliated agency- is hiring on behalf of Brightway corporate for a 1099 Contractor Sales Representative. We're seeking a motivated individual to help clients protect their futures. What You ll Do Sell personal and commercial lines using consultative techniques Generate and follow up on leads Advise clients on tailored insurance solutions Consistently hit sales targets Qualifications Must reside near Lehigh Acres, FL FL 2-20 license, required Experience: Minimum of 1 year of professional experience in one of the following: Insurance Sales (licensed agent) General sales roles Real estate (Realtor or similar) Strong communication skills and a knack for building rapport Self-driven and organized Who We Are One of the nation s fastest-growing independent agencies, Brightway has 350+ franchises across 38 states and $1.4B+ in annual premiums. Ready to launch your career? Apply today!

About Brightway Established in 2008, Brightway is proud to be one of the fastest-growing insurance agency systems in the United States. With over 350 franchises spanning 35+ states and an impressive $1.3 billion in annual premiums, we rank among the nation s largest privately owned property and casualty insurance distribution companies. We support our agency owners with comprehensive back-office services, marketing resources, and continuous learning and development. We are embarking on the next stage of our customer-centric growth, driven by innovation from our talented associates and the application of cutting-edge technologies. This growth has opened doors for creative thinkers who thrive in a diverse and collaborative culture. As a Brightway team member, you'll engage in exciting projects that are reshaping the industry, working alongside a dedicated team committed to delivering exceptional customer service and safeguarding our clients' most valuable assets. Scope Brightway Insurance's dynamic 6 to 12-month program is designed to cultivate business professionals into future industry leaders. Through comprehensive training and mentorship in product knowledge, sales techniques, and business operations, you'll gain the skills needed to excel. Tailored to your progression, the program offers a phased approach with specific milestones and support structures, ensuring your success in this stable yet dynamic industry. Embark on a journey from onboarding and education to hands-on experience with the possibility of ownership of a thriving business, all within a supportive and growth-oriented environment. As a Business Development Associate at Brightway you will... Gain a deep understanding of Brightway s business model and proven operational practices Engage with warm leads from Brightway s existing book of business to generate new opportunities Develop new carrier leads through prospecting and lead development Maintain a book of business, focusing on territory development and relationship retention. Conduct proactive outreach via calls and emails to promote Brightway s value proposition Under general supervision, focus on sales, leads, retention, customer service and community of Brightway with our carriers Efficiently organize and prioritize daily tasks using calendars, checklists, and planning tools Maintain consistent and professional communication through email and internal systems Identify and recommend opportunities to improve processes and enhance sales performance Accurately document all activities and follow-ups in tracking systems Collaborate with team members to support seamless operations and shared goals What we are looking for: Ability to obtain Personal Lines licensure within 2 months Ability to perform work with a high degree of accuracy, exceptional attention to detail Superior customer service mindset: a desire and ability to deliver service that provides a high level of satisfaction Must be proficient in Microsoft Office products (Word, Excel, Outlook, PowerPoint) Superior interpersonal skills Excellent verbal and written communicator; must be able to convey ideas in a clear and concise manner Excellent independent judgment and decision making Ability to learn, embrace and put into practice new concepts and skills Superior ability to manage own time, activities and resources, models behavior for others Can demonstrate Brightway values of Smart, Accountable and Trustworthy This position requires a bachelor s degree and 0-3 years experience in a customer service or sales environment Education or experience focused in insurance, risk management or entrepreneurship is preferred, but not required. Program Details: The program duration ranges from 6 to 12 months, depending on the employee s progression and the nature of the role they transition into upon program completion. Program Graduation Career Paths: Join Brightway s Client Engagement Center to support and service customers Contribute as a producing agent at a Brightway franchise location Launch your own Brightway Agency in a mutually agreed-upon city and state, contingent upon meeting established production metrics This position is onsite in Jacksonville, Florida. Equal Employment Opportunity: Brightway Insurance is committed to creating a diverse and inclusive workplace that values and respects the contributions of all individuals. We are an equal opportunity employer and do not discriminate based on race, color, national origin, sex, age, disability, religion, sexual orientation, gender identity, or any other characteristic protected by applicable law. We believe that a diverse workforce is essential to our success and fosters innovation, creativity, and collaboration. We are dedicated to ensuring that our hiring, promotion, and training practices reflect this commitment. We encourage applications from individuals of all backgrounds and experiences and look forward to building a diverse team that reflects the communities we serve.