Bristol Elder Services jobs - 54 jobs

Senior Care Options Team Clerk $21.75/hour Bristol Aging & Wellness, Inc., located in Fall River, MA, is a private, non-profit agency that provides community-based support services. We offer a comprehensive benefits package and competitive pay. Schedule: 35-hour work week, 9:00 a.m. - 5:00 p.m., Monday - Friday. Position Summary : This position is responsible for receiving and responding to calls from SCO and/or One Care (OC) consumers and providers. This includes taking messages, routing calls, responding to emails and processing requests from the SCOs for medical escorts and interpreters. The SCO clerk is responsible for performing a variety of office support tasks. Principal Accountabilities: Assures that callers are greeted in a friendly manner and on a timely basis: Identifies priority calls. Provides follow up to consumers and providers. Routes calls. Takes and tracks messages. Assures that service requests from the SCOs are processed efficiently: Receives calls from SCO and/or OC members and/or the plan directly requesting medical escorts. Contacts the SCOs/OCs for service approvals. Coordinates services with providers. Enters authorizations in SAMS. Updates care plans as appropriate and extend care plans monthly. Monitors and follows up on all emails received in the SCO email box. Request all SCO authorizations for Home Health Aide skilled nursing annual visits. Supports SCO Team by performing a variety of tasks: Scans and uploads necessary documents to SWH database. Mails notices and paperwork. Contacts providers and arranges service for members. Contacts consumers to gather and provide information. Reviews and manages terminated records and retired records. Prepares documents and photocopies. Participates in Team meetings. Follow up on Home Delivered Meal no answers. Follow up on PERS notifications to ensure member safety. Qualifications: Education: High School diploma or equivalent. Experience: One Year of telephone answering and general office experience. Special Skills/Knowledge: Pleasant telephone manner with basic telephone etiquette. Excellent oral and written communication skills, organizational and time management skills, ability to multi-task and work in a team-oriented, fast-paced, high volume work environment. Ability to speak Portuguese and/or Spanish preferred. Driver's license and reliable transportation required. This is intended to be general, will evolve over time, and is subject to periodic updating. This job description does not constitute written or implied contract of employment.

OCES supports elders and individuals with disabilities by providing vital information and coordination of services. By promoting healthy, save lives for our consumers, we hope to allow them to stay as active and engaged in their lives and in their own communities for as long as possible. The HC Intake Care Worker evaluates the need for home care services by an applicant under the home care program and develops and initiates home care service plans. This is a newly developed program! We are a hybrid workforce with work from home flexibility and some in-office requirements. What you will do: Conduct intake need assessments and develop consumer-centered care plans with consumers, caregivers, and families. Initiate and coordinate services rendered by providers. Advocate for consumers in obtaining benefits and services for which they are eligible. Create case records in compliance with regulations and OCES standards. Make initial home visits for determination of program/service. Participate in interdisciplinary activities including with Transition Support Team Back-up support for Information & Referral Specialist performing general intake and providing information and referral to consumers and applicants. What you will bring: Bachelor's degree in social work or related field Current Social Work License preferred. One year of experience in the social services field preferred Considerable knowledge of social work as well as the social, emotional, and physical processes of aging Ability to obtain information of a personal nature through interviews, draw appropriate conclusions and make suitable recommendations. Ability to respond appropriately to a variety of emergency situations involving the abuse and/or neglect of elders. Ability to communicate effectively, both verbally and in writing; computer use proficiency. What you'll get: Opportunity to work with an enthusiastic team of like-minded individuals. Develop professionally in your chosen career! Great work/life balance: 35-hour work week with some flexibility; no weekends; hybrid work environment (home, office, and home visits). Exceptional benefits: health benefits available on day 1; generous paid time off policies; company paid LTD and life insurances; 401K plan. APPLY TODAY! OCES is an open, welcoming organization that respects our diversity. We encourage all qualified people to apply!

OCES supports elders and individuals with disabilities by providing vital information and coordination of services. By promoting healthy, safe lives for our consumers, we hope to allow them to stay as active and engaged in their lives and in their own communities for as long as possible. We are seeking a Family Caregiver Specialist who will evaluate and assess the need for supportive and community-based services to support caregivers who are caring for elders and others, including grandparents raising grandchildren, in maintaining their care recipient in the community. What you'll do: Maintain a caregiver caseload and complete assessments, care plans, and ongoing support. Document services, outcomes, and program activity according to guidelines Participate in outreach, educational events, and community presentations to promote OCES services. Build and maintain strong partnerships with community organizations, serving as a liaison to improve communication, collaboration, and the development of caregiver and wellness resources. Other duties as assigned. What you'll bring: Working knowledge of procedures and practices related to available health insurance benefits Ability to work effectively with consumers, caregivers, families, staff, providers, and the public Proficient with Microsoft Office Suite or related software Bachelor's degree in social work or related field At least 1-year relevant experience in a community or elder service agency What you'll get: Ability to work with an enthusiastic team of like-minded individuals. Opportunity to develop professionally in your chosen career. Great work/life balance: 35-hour work week with some flexibility; no weekends. Exceptional benefits: health and dental benefits; generous paid time off policies; company paid LTD and life insurances; 401K plan. APPLY TODAY! OCES is an open, welcoming organization that respects our diversity. We encourage all qualified people to apply! Our mission: Through the talents of an experienced and diverse workforce, OCES supports the independence and dignity of older adults and individuals with disabilities by providing essential information and services that promote healthy, safe living which positively impacts our community.

OCES Seeks a caring individual to oversee food service operations at assigned meal sights for our Meals on Wheels Program, which provides needed nutritious meals to our consumers. Work with us and feel good about the contribution you are making each day. Reliable transportation required. Monday through Friday mornings! 22-25 hours per week What you will bring to the job: Strong organizational skills Ability to understand and follow regulations and procedures Caring and sensitivity to our served population Food service experience desirable - but not required Some computer experience Valid Driver's License What you will receive: Generous paid time off Knowledge that you are helping in the community Connections with other caring staff and the gratitude of our consumers APPLY TODAY! OCES is an open, welcoming organization that respects our diversity. We encourage all qualified persons to apply! Our mission: Through the talents of an experienced and diverse workforce, OCES supports the independence and dignity of older adults and individuals with disabilities by providing essential information and services that promote healthy, safe living which positively impacts our community.

Nutrition Program Distribution Site Worker $15.00/hour Schedule: Part-Time Distribution Site: Taunton Bristol Aging and Wellness, Inc. (Bristol) located in Fall River, MA, is a private, non-profit agency that provides community-based support services. The successful candidate will be responsible for receiving meals from the caterer; ensuring that meals ordered and delivered match the count needed; hand meals for distribution to multiple drivers; follows procedures to ensure that food is kept at the correct temperature established by state and agency regulations. Must be dependable, have excellent communication and organizational skills. Valid driver's license and reliable transportation required. Applicants must be able to lift 25 pounds. Hours are Monday through Friday from 7:30 a.m. to 10:00 a.m. Paid holidays, vacation and sick time. This job description is intended to be general, will evolve over time, and is subject to periodic updating. AA/EOE All qualified applicants will receive consideration for employment without regard to disability, race, color, religion, sex, or national origin.

Give meaning to your mornings! Join Springwell by delivering nutritious meals and a daily wellness check to vulnerable older adults who are facing hunger and isolation. This part-time position gives drivers a great job that balances both time alone in your own car and making connections with seniors in need of seeing a friendly face. Routes available in Newton or Framingham. This position offers $18.00/hour. Hours for Newton: Monday - Friday from 9:30 a.m. - 1:30 p.m. Hours for Framingham: Monday - Friday from 10:00 a.m. - 1:00 p.m. Prorated benefits available based on hours. Mileage reimbursement is provided. QUALIFICATIONS: A reliable car, current driver's license, and safe driving record required. Must be able to lift 25lbs. Must have excellent customer service skills and enjoy working with older adults. Some experience with technology (i.e. iPad, iPhone), preferred. Some experience with older adults, preferred. Knowledge of geographic area a plus. Comfortable and/or working knowledge of computer applications (e-mail, data entry). GENEROUS BENEFITS (Prorated): 3 weeks of vacation in first year Birthday off 13 paid holidays 3 paid personal days 15 paid sick days per year (You can accumulate up to 450hrs/12weeks) Health & dental insurance with employer contribution Life and long-term disability insurance at no cost to employee Flexible Spending Plan Employee Assistance Plan 401K Retirement Savings Plan w/ employer contribution Mileage reimbursement Employee referral bonuses Free parking Commitment to promoting from within COMPANY PROFILE: At Springwell, we are dedicated to our mission. For more than 40 years, our staff has worked to help ensure that seniors and individuals with disabilities have the village they need and the support that is necessary for them to live at home with dignity and independence. We are also committed to our employees. We are focused on creating a supportive, open environment that values the people who make a difference - each, and every member of our staff. At Springwell we are fiercely committed to creating equal opportunities for all regardless of race, color, sex, gender identity, sexual orientation, gender expression, national origin, age, language, and physical or mental disabilities. We believe in and are looking for new staff who embrace: Accountability: At every level of the organization we are accountable: to the people we serve, to our funders, to our employees, to community professionals who rely on our support. Continuous Quality Improvement: We honor the fact that each of us is human, and we embrace a desire to examine the value and quality of our work and ask how we can provide a higher quality of service. Transparency: While we don't claim to be 100% transparent (there are certain things, like salaries and performance evaluations that are private) we continuously strive to be as open as possible.

Work every day doing something different depending on the needs of a complex Nutrition Program. Springwell is looking for a Part-Time Traveling Community Food Service Worker to help cover daily operations needs including delivering meals and staffing staging or community dining sites for the Springwell Nutrition Department. This position provides a flexible person with the opportunity to help support a program providing hunger relief and decreasing isolation for older adults in Waltham and Marlborough (position is based out of one location or the other, not both). POSITION DESCRIPTION: Duties are included but not limited to: meal delivery to elders, serving meals at elder lunch sites, and other projects as assigned. This position offers $18.00/hour for a 20-hour work week: Monday - Friday from 9:00 a.m. - 1:00 p.m.(hours may vary based on location) and includes paid holiday, vacation and sick time and is eligible for benefits. Mileage is included when a home delivered meal route is covered QUALIFICATIONS: A reliable car, current driver's license, and safe driving record required. Must be able to lift 25lbs. Must be flexible, able to work independently, friendly, and enjoy working with elders. Some experience with elders, preferred. Knowledge of geographic area a plus. BENEFITS (prorated): 3 weeks of vacation in first year Birthday off 13 paid holidays 3 paid personal days 15 paid sick days per year (You can accumulate up to 450 hours) Health & dental insurance with employer contribution Life and long-term disability insurance at no cost to benefit eligible employee Flexible Spending Plan Employee Assistance Plan 401K Retirement Savings Plan w/ employer contribution Mileage reimbursement Employee referral bonuses Free parking Commitment to promoting from within ABOUT US: For more than 40 years, Springwell has worked to help ensure that seniors and individuals with disabilities have the village they need and the support that is necessary for them to live at home with dignity and independence. We are committed to our employees. We are focused on creating a supportive, open environment that values the people who make a difference - each and every member of our staff. We are fiercely committed to creating equal opportunities for all regardless of race, color, sex, gender identity, sexual orientation, gender expression, national origin, age, language, and physical or mental disabilities. We believe in and are looking for new staff who embrace: Accountability: At every level of the organization we are accountable: to the people we serve, to our funders, to our employees, to community professionals who rely on our support. Continuous Quality Improvement: We honor the fact that each of us is human, and we embrace a desire to examine the value and quality of our work and ask how we can provide a higher quality of service. Transparency: While we don't claim to be 100% transparent (there are certain things, like salaries and performance evaluations that are private) we continuously strive to be as open as possible.

Meal Delivery Worker $15.00/hour Meal Delivery Workers needed in the Fall River area, Taunton area, Attleboro area This position is responsible for assuring that consumers on assigned routes receive their meals in accordance with all established standards, protocols, and regulations. Principal Accountabilities: Assures that the number of meals picked up match the number needed for the day. Picks up meals at designated site in the quantity needed at the time appointed. Assures correct quantity of all components. Communicates immediately with the nutrition office to resolve discrepancies. Delivers shelf stable meal packs as instructed. Maintains accurate route list. Picks up route slip in office and destroys outdated lists as instructed. Verifies additions, cancellations, and other changes on delivery list daily. Transports food in accordance with state and local regulations. Complies with sanitation and Nutrition Program requirements. Handles meals properly to maintain required temperature of all components. Keeps cold foods on ice or with ice packs. Keeps hot food separate from cold. Monitors temperatures during the process as instructed. Delivers meals in a timely manner. Reports “no answers” or changes to the nutrition office as soon as possible. Complies with the rule of not leaving a meal when the consumer is not home or does not answer the door. Maintains clean and sanitary equipment. Cleans and sanitizes equipment daily in accordance with established procedure. Submits required paperwork to the nutrition office. Attends required training sessions. Reviews memoranda and other communications. Complies with agency policies. Performs other duties as assigned. Qualifications: Special Skills/Knowledge: Capacity to read, write, and follow written and verbal directions. Attention to detail, ability to work as a team member in a fast-paced, high volume environment, good oral communication skills. Must be able to lift 25 pounds, climb stairs, and be mobile. Driver's license and reliable transportation required. EOE/AA/M/F/D/V

Contracts Administrator $28.52/hour The Contracts Administrator (CA) is responsible for coordinating and managing provider services contracts, compliance, and ongoing monitoring to ensure services are delivered in accordance with Bristol Aging & Wellness, Inc. (Bristol) and Executive Office of Aging & Independence (AGE) requirements. This position plays a vital role in maintaining provider relationships, ensuring regulatory adherence, and supporting high-quality, cost-effective service delivery to consumers. Principal Accountabilities: • Provider Contracting & Administration: o Utilizing the Provider Contract Management System (PCMS), the CA coordinates newly proposed and renewed proposed contracts, ensuring required documentation, approvals, and signatures are obtained prior to execution. o Reviews and verifies provider eligibility, licensure, insurance, certifications, and compliance with AGE standards. o Ensures rates are in alignment with AGE & MassHealth guidelines. o Tracks contract, insurance, and license expiration dates and maintains organized and up-to-date provider files utilizing Contract Safe. o Completes and submits Provider Request Forms for Wellsky for new and existing providers and ensures service and rate accuracy. o Collaborates with the Finance Department to ensure provider information aligns with billing and payment requirements. o Maintains and updates the Provider Workbook in a timely manner. o Ensures proper document retention and secure storage of all provider and contract records in accordance with AGE and Bristol policy. • Provider Quality Assurance: o Conducts on-site provider evaluations for new providers within 180 days of contracting and every two to three years thereafter, depending on service type. o Reviews consumer and worker files for accuracy, documentation, and compliance with AGE Homemaker and Non-Homemaker standards. o Reviews the volume and nature of provider reports and complaints on a monthly basis, identifies trends or high areas of concern, and reports them to the Quality Director to determine when a Corrective Action Plan (CAP) should be requested from the provider. o Reviews all provider incident reports for both accuracy and completeness, sends them to providers with clear expectations for response, and ensures all follow-up actions and documentation are completed and filed appropriately. o Collaborates with the Quality Director to determine when a Department of Public Health (DPH) report is required, completes the report in a timely manner when appropriate, and ensures all information submitted is accurate, professional, and compliant with reporting standards. o Ensures all providers maintain compliance with 105 CMR 155.000 regulations, HIPAA, and Executive Order 504 data security requirements. o Reports providers to supervisor if they fail to meet corrective action or compliance standards. • Provider Communication o Maintains current contact information for all provider agencies, including administrative, billing, and coordination staff. o Communicates updates, policy changes, and regulatory reminders to providers through organized email groups and scheduled provider meetings. o Coordinates and conducts mandatory provider annual training and new provider orientation, reviewing Bristol's policies on confidentiality, nondiscrimination, emergency procedures, and data security etc. o Engages providers in ongoing dialogue to resolve billing discrepancies, nursing care plan issues, scheduling conflicts, or service coordination concerns. o Collaborates with Home Care and SCO program management to address provider performance issues. o Serves as the point of contact for provider questions regarding all internal/external processes. o Fosters strong professional relationships to maintain cooperation, accountability, and responsiveness within Bristol's provider network. o Attends the monthly Southeast Six Contracts Administrator meeting and AGE's monthly Contracts Administrator meeting to maintain statewide compliance alignment, share best practices, and stay informed of policy updates. Qualifications: Education: Bachelor's degree in business administration, Human Services, or related field preferred but not required. Experience: • Minimum of two years' experience in contract oversight, provider relations, or compliance oversight within human services or healthcare preferred. • Knowledge of AGE regulations, contracting procedures, and HIPAA compliance preferred. • Strong organizational, communication, and analytical skills with attention to accuracy and deadlines. • Proficiency in Microsoft 365 (Word, Excel, Outlook) and data systems. Special Skills/Knowledge: • Attention to Detail: Ensures all documentation and contracts are accurate, complete, and compliant. • Regulatory Knowledge: Understands AGE, DPH, and data protection standards. • Communication & Collaboration: Builds effective relationships with providers and internal departments. • Problem Solving: Identifies and resolves provider or system-level issues efficiently. This is intended to be general, will evolve over time, and is subject to periodic updating. This job description does not constitute a written or implied contract of employment.

IT Operations Lead $81,643.12 The IT Operations Lead is responsible for the day-to-day operation, reliability, security, and support of the organization's technology environment. This role works in close coordination with the organization's outsourced managed IT service provider (MSP), which oversees network security and core infrastructure. This position blends hands-on technical support with operational oversight, documentation, vendor coordination, and limited internal leadership. The IT Operations Lead ensures employees-both on-site and remote-have reliable, secure, and efficient access to the technology tools they need to do their work. The ideal candidate is service-oriented, organized, and comfortable working independently in a fast-paced environment while collaborating with external partners. Principal Responsibilities: IT Operations & User Support Provide hands-on support for desktops, laptops, mobile devices, printers, and peripherals Troubleshoot hardware, software, and connectivity issues across Windows, mac OS, and mobile platforms Support Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint Manage help desk operations, including ticket tracking, prioritization, and resolution Perform routine system updates, diagnostics, and preventative maintenance to minimize downtime Network & Systems Coordination (with Outsourced IT Provider) Act as the internal liaison to the outsourced managed IT service provider for: Network connectivity and performance Network security, firewalls, VPNs, and backups Server, cloud, and infrastructure support Monitor system availability and escalate issues to the MSP as appropriate Ensure internal compliance with established security policies and best practices Maintain awareness of the organization's network and systems environment without direct responsibility for network architecture or 24/7 monitoring Vendor, Asset & License Management Manage software licenses, subscriptions, renewals, and security certificates Coordinate with vendors for procurement, repairs, and support services Assist in evaluating and recommending technology tools that support organizational needs Documentation, Training & Collaboration Create and maintain IT documentation, procedures, and user guides Train staff on technology systems, tools, and basic cybersecurity best practices Consult with staff to understand technology needs and improve system usability Communicate technology updates, outages, and changes to employees as needed Leadership & Coordination Provide guidance and oversight for an internal IT support role Coordinate IT-related activities across departments and with external vendors Participate in IT planning and budgeting discussions Serve as internal project lead for technology & communication upgrades Provide occasional after-hours support as needed to maintain system availability Qualifications: Education and Experience: Bachelor's degree in an IT-related field 5-8 years of experience in IT support, systems administration, or IT operations Experience working with outsourced or managed IT service providers preferred Industry certifications (e.g., CompTIA A+, Network+, Security+, Microsoft) preferred Special Skills/Knowledge: Strong troubleshooting and problem-solving skills Working knowledge of networking concepts (LANs, VPNs, firewalls) Proficiency with Windows and mac OS operating systems Experience supporting Microsoft 365 and SharePoint file sharing and permissions Familiarity with Mobile Device Management (MDM) for iOS & Android devices Familiarity with conference room AV systems Strong customer service, communication, and organizational skills Ability to work independently, manage multiple priorities, and meet deadlines Valid driver's license and reliable transportation Ability to lift up to 25 pounds Willingness to work outside standard business hours as needed This is intended to be general, will evolve over time, and is subject to periodic updating. This job description does not constitute a written or implied contract of employment.

Interested in guiding staff as they help people with disabilities and older adults to maintain quality of life? Join Springwell as a SCO/One Care Supervisor. The compensation for this role is $65,000. Provide administrative and clinical supervision to staff working in the Senior Care Options and One Care Programs. These staff perform a variety of functions including conducting home visits, assessing individuals' needs, coordinating and monitoring services. The programs are interdisciplinary, working closely with the contracted private health insurance companies. Responsible for training staff, providing timely feedback on performance, and ensuring services are provided in compliance with program regulations and per agency expectations. QUALIFICATIONS: Bachelor's Degree required. Master's Degree in Social Work or related field preferred. Minimum of 2 years of experience in social services field. Supervisory experience preferred. Experience in the Home Care program, Senior Care Options program or Information & Referral preferred. A current driver's license and reliable vehicle are required. GENEROUS BENEFITS: 3 weeks of vacation in first year Birthday off 13 paid holidays 3 paid personal days 15 paid sick days per year (You can accumulate up to 450hrs/12weeks) Health & dental insurance with employer contribution Life and long-term disability insurance at no cost to employee Flexible Spending Plan Employee Assistance Plan 401K Retirement Savings Plan w/ employer contribution Mileage reimbursement Employee referral bonuses Free parking Commitment to promoting from within ABOUT US: For more than 40 years, Springwell has worked to help ensure that seniors and individuals with disabilities have the village they need and the support that is necessary for them to live at home with dignity and independence. We are committed to our employees. We are focused on creating a supportive, open environment that values the people who make a difference - each and every member of our staff. We are fiercely committed to creating equal opportunities for all regardless of race, color, sex, gender identity, sexual orientation, gender expression, national origin, age, language, and physical or mental disabilities. We believe in and are looking for new staff who embrace: Accountability: At every level of the organization we are accountable: to the people we serve, to our funders, to our employees, to community professionals who rely on our support. Continuous Quality Improvement: We honor the fact that each of us is human, and we embrace a desire to examine the value and quality of our work and ask how we can provide a higher quality of service. Transparency: While we don't claim to be 100% transparent (there are certain things, like salaries and performance evaluations that are private) we continuously strive to be as open as possible.

OCES supports older adults and individuals with disabilities by providing information and coordination of services promoting healthy, safe lives for our consumers. We want to help them stay as active and engaged in their lives and in their own communities. OCES is seeking a Registered Nurse for our Home Care Department to assess and/or authorize services to be delivered by provider agencies to support our consumers in the community. In addition, this role will be cross trained to facilitate successful discharge activities and other transition support activities in support off our Transition Support Team What you'll do: Determine consumers' eligibility for programs and services according to procedures and guidelines. Establish, review and revise care plans. Work with the care management team to determine appropriate service options; promote cost-effective service substitutions; establish the frequency, scope and duration of services; and jointly authorize service packages. Maintain knowledge of current OCES policies and standards, and funding source regulations. Providing consultation to providers and other community agencies. Conduct and/or participate in training and workshops as needed. Provide consultation to HC Program staff. What you'll bring: Associate degree in Nursing or related field (Bachelor's Degree preferred) Current Massachusetts RN License Two years' clinical/community-based. Extensive knowledge of the medical, emotional and social needs of elders and people living with disabilities. Excellent verbal and written communication skills. Proficient with Microsoft Office Suite or related software. Considerable knowledge of developing assessment care plans. What you'll get: Ability to work with an enthusiastic team of like-minded individuals Opportunity to develop professionally in your chosen career Great work/life balance: 35-hour work week with some flexibility. Hybrid work environment (home with some in-office requirements) Exceptional benefits: health and dental ; generous paid time off policies; company paid LTD and life insurances, 401K plan APPLY TODAY! OCES is an open, welcoming organization that respects our diversity. We encourage all qualified persons to apply! We can't wait to hear from you...So take that next step and apply today! We are an open, welcoming organization that respects our diversity. We encourage all qualified persons to apply! OCES was named one of C&P Business Media's Best Places to Work 2024! Our mission: Through the talents of an experienced and diverse workforce, OCES supports the independence and dignity of older adults and individuals with disabilities by providing essential information and services that promote healthy, safe living which positively impacts our community.

OCES aims to support elders and individuals with disabilities by providing vital information and coordination of services that promote healthy, safe lives for our consumers. We want to help them stay as active and engaged in their lives and in their own communities for as long as possible. The Covering Care Manager is responsible for providing immediate support to consumers when their assigned Care Manager is unavailable. This role ensures continuity of service by responding to incoming calls, taking appropriate follow-up actions, and documenting all interventions. The Covering Care Manager also assists multiple teams as needed and completes ongoing outreach based on departmental priorities. What you'll do: Respond to incoming calls for the designated team and provide coverage for additional teams as needed. Take all necessary follow-up actions for uncovered caseloads when calls are received. Handle high-priority or urgent calls when ongoing Care Managers are not available. Document all actions, communication, and interventions accurately within the appropriate database. Participate in development, implementation, and ongoing review of participants' care plan, as assigned Complete calls to providers and follow up actions, including authorizations Conduct ongoing calls to consumers according to departmental needs and direction. Potential to complete home visits and related journal entries, as assigned Other duties as assigned What you'll bring: Your passion for helping others and desire to make a difference Adaptability to be able to change as the needs of consumers and/or programs change At least one year of experience in the human services field Bachelor's degree in Social Work or related field highly preferred; Current licensure if appropriate What you'll get: Ability to work with an enthusiastic team of like-minded individuals Opportunity to develop professionally in your chosen career Great work/life balance: 35-hour work week with some flexibility; standard M-F workweek; hybrid work environment (home, office and home visits). Exceptional benefits: health benefits available on day 1; generous paid time off policies; company paid LTD and life insurances, 401K plan APPLY TODAY! OCES is an open, welcoming organization that respects our diversity. We encourage all qualified persons to apply! Our mission: Through the talents of an experienced and diverse workforce, OCES supports the independence and dignity of older adults and individuals with disabilities by providing essential information and services that promote healthy, safe living which positively impacts our community

OCES supports elders and individuals with disabilities by providing information and coordination of services promoting healthy, safe lives for our consumers. We want to help them stay as active and engaged in their lives and in their own communities. We are looking for a Program Assistant responsible for providing administrative support to the Home Care department. Check out our web site (*************** to see what our Home Care Department and other OCES programs are doing to support the needs of our consumer base! What you'll do: Provide telephone coverage for Home Care staff as required Review and correct data through consumer record system Providing accurate reports as required by the department Assist staff in tracking waiver and recipient choice forms as needed Other duties as assigned. What you'll bring: High School diploma or equivalent, associate's degree preferred Minimum one year of relevant experience Excellent verbal and written communication skills. Excellent computer skills including Microsoft office Suite Ability to respect the workplace and providers privacy and confidentiality Ability to deal effectively with statistical and financial data Knowledge of general office procedures and equipment What you'll get: Ability to work with an enthusiastic team of like-minded individuals Opportunity to develop professionally in your chosen career Great work/life balance: 35-hour work week with some flexibility. Hybrid work environment (home with some in-office requirements) Exceptional benefits: health benefits available on day 1; generous paid time off policies; company paid LTD and life insurances, 401K plan APPLY TODAY! OCES is an open, welcoming organization that respects our diversity. We encourage all qualified persons to apply! We can't wait to hear from you...So take that next step and apply today! OCES is celebrating 50 years of service to the Plymouth County area! We are an open, welcoming organization that respects our diversity. We encourage all qualified persons to apply! OCES was named one of C&P Business Media's Best Places to Work 2024! Our mission: Through the talents of an experienced and diverse workforce, OCES supports the independence and dignity of older adults and individuals with disabilities by providing essential information and services that promote healthy, safe living which positively impacts our community.

OCES aims to support elders and individuals with disabilities by providing vital information and coordination of services that promote healthy, safe lives for our consumers. We want to help them stay as active and engaged in their lives and in their own communities for as long as possible. To that end, OCES is looking for a dedicated Care Manager to work in our Home Care department to help evaluate, initiate, and monitor home care services for our consumers. What you'll do: Conduct comprehensive needs assessments and develop individualize care plans Develop rapport with consumers to facilitate coordination, monitoring, and adjusting care plans as needed Provide regular contact with consumers, including home visits, to ensure progress toward established goals Contact and maintain communication with appropriate community resources to better coordinate delivery of consumer services Maintain a detailed knowledge of current OCES policies and standards, and funding source regulations Maintain accurate documentation What you'll bring: Your passion for helping others and desire to make a difference Adaptability to be able to change as the needs of consumers and/or programs change At least one year of experience in the human services field Bachelor's degree in Social Work or related field highly preferred; Current licensure if appropriate What you'll get: Ability to work with an enthusiastic team of like-minded individuals Opportunity to develop professionally in your chosen career Great work/life balance: 35-hour work week with some flexibility; standard M-F workweek; hybrid work environment (home, office and home visits). Exceptional benefits: health benefits available on day 1; generous paid time off policies; company paid LTD and life insurances, 401K plan APPLY TODAY! OCES is an open, welcoming organization that respects our diversity. We encourage all qualified persons to apply! Our mission: Through the talents of an experienced and diverse workforce, OCES supports the independence and dignity of older adults and individuals with disabilities by providing essential information and services that promote healthy, safe living which positively impacts our community.

Meal Delivery Worker $15.00/hour Meal Delivery Workers needed in the Fall River area, Taunton area, Attleboro area This position is responsible for assuring that consumers on assigned routes receive their meals in accordance with all established standards, protocols, and regulations. Principal Accountabilities: Assures that the number of meals picked up match the number needed for the day. Picks up meals at designated site in the quantity needed at the time appointed. Assures correct quantity of all components. Communicates immediately with the nutrition office to resolve discrepancies. Delivers shelf stable meal packs as instructed. Maintains accurate route list. Picks up route slip in office and destroys outdated lists as instructed. Verifies additions, cancellations, and other changes on delivery list daily. Transports food in accordance with state and local regulations. Complies with sanitation and Nutrition Program requirements. Handles meals properly to maintain required temperature of all components. Keeps cold foods on ice or with ice packs. Keeps hot food separate from cold. Monitors temperatures during the process as instructed. Delivers meals in a timely manner. Reports “no answers” or changes to the nutrition office as soon as possible. Complies with the rule of not leaving a meal when the consumer is not home or does not answer the door. Maintains clean and sanitary equipment. Cleans and sanitizes equipment daily in accordance with established procedure. Submits required paperwork to the nutrition office. Attends required training sessions. Reviews memoranda and other communications. Complies with agency policies. Performs other duties as assigned. Qualifications: Special Skills/Knowledge: Capacity to read, write, and follow written and verbal directions. Attention to detail, ability to work as a team member in a fast-paced, high volume environment, good oral communication skills. Must be able to lift 25 pounds, climb stairs, and be mobile. Driver's license and reliable transportation required. EOE/AA/M/F/D/V

OCES aims to support elders and individuals with disabilities by providing vital information and coordination of services that promote healthy, save lives for our consumers. We want to help them stay as active and engaged in their lives and in their own communities for as long as possible. We are looking for a dedicated Program Assistant to support the work in our Senior Care Options (SCO) department. What you'll do: Maintain resources/databases as required Organize and maintain program materials Complete mailings to consumers as required Handle Transportation requests for consumers Assist SCO staff with initial services requests Assist SCO staff in tracking authorized services What you'll bring: Your passion for helping others and desire to make a difference Adaptability to be able to change as the needs of consumers and/or programs change At least one year of experience in the human services or related field Strong computer skills including Office 365 What you'll get: Ability to work with an enthusiastic team of like-minded individuals Opportunity to develop professionally in your chosen career Great work/life balance: 35-hour work week with some flexibility; standard M-F workweek; hybrid work environment. Exceptional benefits: health benefits available on day 1; generous paid time off policies; company paid LTD and life insurances, 401K plan APPLY TODAY! OCES is an open, welcoming organization that respects our diversity. We encourage all qualified persons to apply!

Options Counselor $23.47/hour This position is responsible for assisting older adults and disabled individuals to make informed decisions about long term care services and supports in the setting that best meets their needs and choice, by providing information and referral regarding options. This includes providing information about services, housing, financial resources, public benefits, assistance in connecting with appropriate referral sources, and help in evaluating options. Principal Accountabilities: • Provide Person-Centered Options Counseling to Support Informed Decision-Making o Deliver short-term, unbiased counseling to consumers, family members, or caregivers in a variety of settings (community, hospitals, nursing and rehab facilities, or by phone/email). o Assist consumers in evaluating long-term care options and identifying programs, public benefits, or housing supports that align with their goals. o Become trained and certified as a Certified Application Counselor (CAC) and maintain active certification through required meetings, trainings, and annual recertification. Assist consumers in completing applications for MassHealth and SNAP benefits as part of the agency's Benefits Support program. o Conduct follow-up approximately 30 days after counseling to assess progress and determine if additional support is needed. • Conduct Outreach to Community Partners and the Public o Visit local Councils on Aging (COAs) to offer presentations or informational booths for the community. o Attend community events such as resource fairs to share agency services and materials. o Distribute informational resources to hospitals and external agencies. • Maintain Program Support, Documentation, and Departmental Flexibility o Record all contacts, visits, and services in accordance with the Executive Office of Aging & Wellness (AGE) and agency standards. o Support program reporting by contributing to data collection and ensuring timely record-keeping. o Attend required trainings, participate in office coverage, and perform other duties as assigned. o Assist the Intake Information & Referral Department by providing phone queue coverage as needed. Qualifications: Education: High school diploma or equivalent. (should this be associates degree?) Experience: Minimum of two years of experience assisting older adults and/or disabled individuals with long term care needs. Special Skills/Knowledge: • Experience working with individuals with disabilities or older adults and their families. • Knowledge of community-based resources available. • Excellent oral and written communications skills. • Strong assessment skills, basic computer skills, organizational and time management skills. • Ability to multi-task and work in a fast-paced, high volume work environment. • Knowledge of the Aging Services & Access Point (ASAP) world is desirable. • Valid driver's license and reliable transportation required. • Bilingual ability preferred (Spanish, Portuguese) This is intended to be general, will evolve over time, and is subject to periodic updating. This job description does not constitute a written or implied contract of employment.

Home Care Case Manager $28.58/hour This position is responsible for initial client assessments, reassessments, and ongoing case management of home care clients in compliance with Elder Affairs and agency guidelines. Principal Accountabilities: Assures that clients are assessed and reassessed on a timely basis: Conducts a comprehensive evaluation to determine the full scope of clients' needs. Determines eligibility for programs. Develops appropriate service plans that meet consumer choice and budget guidelines. Partners with vendors to implement home care services. Monitors clients for changes requiring adjustments to service levels. Manages cases on an ongoing basis: Assists clients with problem solving and makes referrals as needed. Communicates with contracts administrator regarding vendor quality issues. Determines eligibility for public benefits: Assists with applications for public benefits and health insurance and problem resolution related to benefits. Coordinates safe hospital and nursing facility discharges. Collaborates with other programs and agencies. Conducts skills training for consumers enrolled in the consumer directed care program. Documents phone calls, visits, and all activity in accordance with Elder Affairs' and agency requirements; maintains client records accurately and within the mandated timeframe. Participates in office coverage responsibilities on a rotating basis. . Qualifications: Education: Bachelor's degree in human services or related discipline preferred. Experience: Elder service helpful. Special Skills/Knowledge: Excellent oral and written communications skills, ability to effectively relate to a wide variety of personalities, strong assessment skills, basic computer skills, organizational and time management skills, ability to multi-task and work in a fast-paced, high volume work environment. Driver's license and reliable transportation required. EOE/AA/M/F/D/V