Bristol Elder Services jobs in Fall River, MA

Home Care Intake Specialist $28.58/hour : This position is responsible for initial client assessments, service planning and coordination of care in compliance with AGE and agency guidelines within the 15 communities serviced by Bristol Aging & Wellness, Inc. Principal Accountabilities : Assures that clients are assessed on a timely basis. Conducts a comprehensive evaluation to determine the full scope of clients' needs. Determines eligibility for programs. Develops appropriate service plans that meet consumer choice and budget guidelines. Partners with vendors to implement home care services. Assists clients with problem solving and makes referrals as needed. Determines eligibility for public benefits. Assists with applications for public benefits and health insurance and problem resolution related to benefits. Documents phone calls, visits, and all activity in accordance with AGE's and agency requirements. Maintains client records accurately and within the mandated timeframe. Communicate with case management staff upon a case transfer. Qualifications : Education: bachelor's degree in human services or related discipline. Experience : Elder service helpful. Special Skills/Knowledge : Excellent oral and written communications skills, ability to effectively relate to a wide variety of personalities, strong assessment skills, basic computer skills, organizational and time management skills, ability to multi-task, be adaptable and work in a fast-paced, high volume work environment. Driver's license and reliable transportation required. This is intended to be general, will evolve over time, and is subject to periodic updating. This job description does not constitute a written or implied contract of employment. EOEA/M/F/D/V

Job Description OCES aims to support elders and individuals with disabilities by providing vital information and coordination of services that promote healthy, save lives for our consumers. We want to help them stay as active and engaged in their lives and in their own communities for as long as possible. We are looking for a dedicated Program Assistant to support the work in our Senior Care Options (SCO) department. What you'll do: Maintain resources/databases as required Organize and maintain program materials Complete mailings to consumers as required Handle Transportation requests for consumers Assist SCO staff with initial services requests Assist SCO staff in tracking authorized services What you'll bring: Your passion for helping others and desire to make a difference Adaptability to be able to change as the needs of consumers and/or programs change At least one year of experience in the human services or related field Strong computer skills including Office 365 What you'll get: Ability to work with an enthusiastic team of like-minded individuals Opportunity to develop professionally in your chosen career Great work/life balance: 35-hour work week with some flexibility; standard M-F workweek; hybrid work environment. Exceptional benefits: health benefits available on day 1; generous paid time off policies; company paid LTD and life insurances, 401K plan APPLY TODAY! OCES is an open, welcoming organization that respects our diversity. We encourage all qualified persons to apply!

This position is responsible for assisting with quality measures in the Home Care Department. This position will review various quality reports, follow up on resolutions, and determine patterns to improve overall quality. This position will also assist with clerical duties. Principal Accountabilities: Review and assist with quality measures in the Home Care Department: . • Review assigned monthly quality reports, resolve discrepancies and identify patterns. • Complete quality calls related to provider complaints. • Monitor Care Plan Expiring Reports • Enter Emergency Meal Pack authorizations received from Nutrition Department. • Enter no service days from providers for holiday cancellations. • Follow up on terminating and scanning consumer records. • Follow up on no answers for meals. • Provide back-up assistance on phone coverage as needed. • Assist in new quality initiatives by AGE and/or Bristol. . Qualifications: Education: High school diploma or equivalent. Experience: One year of general office experience or quality control; human services experience desirable. Special Skills/Knowledge: Ability to analyze issues and prioritize actions while multi-tasking in a fast-paced, high volume work environment. Basic computer skills, organizational and time management skills. Good oral and written skills. • This is intended to be general, will evolve over time, and is subject to periodic updating. This job description does not constitute a written or implied contract of employment.

Meal Delivery Worker $15.00/hour Meal Delivery Workers needed in the Fall River area, Taunton area, Attleboro area This position is responsible for assuring that consumers on assigned routes receive their meals in accordance with all established standards, protocols, and regulations. Principal Accountabilities: Assures that the number of meals picked up match the number needed for the day. Picks up meals at designated site in the quantity needed at the time appointed. Assures correct quantity of all components. Communicates immediately with the nutrition office to resolve discrepancies. Delivers shelf stable meal packs as instructed. Maintains accurate route list. Picks up route slip in office and destroys outdated lists as instructed. Verifies additions, cancellations, and other changes on delivery list daily. Transports food in accordance with state and local regulations. Complies with sanitation and Nutrition Program requirements. Handles meals properly to maintain required temperature of all components. Keeps cold foods on ice or with ice packs. Keeps hot food separate from cold. Monitors temperatures during the process as instructed. Delivers meals in a timely manner. Reports “no answers” or changes to the nutrition office as soon as possible. Complies with the rule of not leaving a meal when the consumer is not home or does not answer the door. Maintains clean and sanitary equipment. Cleans and sanitizes equipment daily in accordance with established procedure. Submits required paperwork to the nutrition office. Attends required training sessions. Reviews memoranda and other communications. Complies with agency policies. Performs other duties as assigned. Qualifications: Special Skills/Knowledge: Capacity to read, write, and follow written and verbal directions. Attention to detail, ability to work as a team member in a fast-paced, high volume environment, good oral communication skills. Must be able to lift 25 pounds, climb stairs, and be mobile. Driver's license and reliable transportation required. EOE/AA/M/F/D/V

Part-Time Nutrition Program Distribution Site Coordinator - Taunton Bristol Aging and Wellness, Inc. (Bristol) located in Fall River, MA, is a private, non-profit agency that provides community-based support services. We are seeking a part-time Nutrition Program Distribution Site Coordinator to work at the Taunton site. Position Summary: This position is responsible for managing standardized activities at any distribution site according to established protocols. Principal Accountabilities: Ensures that meals ordered and delivered match the count needed for the site. Verifies that all items ordered are received in the appropriate quantities upon arrival. Records the count daily. Records food temperatures upon arrival. Records refrigerator and freezer temperatures daily on log sheet. Communicates immediately with the Nutrition Program office to resolve discrepancies. Maintains a clean and orderly work area. Operates and cleans equipment. Maintains food in accordance with state and local regulations. Follows procedures to ensure adherence to established temperature standards. Ensures that cold foods are stored in accordance with regulations. Ensures that food is heated in accordance with state and local regulations. Complies with sanitation and Nutrition Program requirements. Maintains compliance with all protocols and standards. Posts required documents, including but not limited to, menus and health inspection certificates. Submits required paperwork to the Nutrition Program office on a regular basis. Records total items received for the day. Records arrival and departure time of the caterer's driver. Records refrigerator and freezer temperatures on log sheets. Attends required training sessions. Acquires and maintains Food Safety and Sanitation and allergen certification. Complies with agency policies. Maintains ongoing communication with the Nutrition Program office. Informs the office of Board of Health inspections and outcomes. Immediately reports all staff incidents, including but not limited to misconduct or procedure or rule violation. Receives, counts, and records donations in accordance with established policy. Performs other duties as assigned. Qualifications: Education: High school diploma or equivalent. Special Skills/Knowledge: Attention to detail, ability to work as a team member in a fast-paced, high volume environment, good oral communication skills. Must have demonstrated leadership qualities and be able to lift 25 pounds. Driver's license and reliable transportation required.

Job Description Give meaning to your mornings! Join Springwell by delivering nutritious meals and a daily wellness check to vulnerable older adults who are facing hunger and isolation. This part-time position gives drivers a great job that balances both time alone in your own car and making connections with seniors in need of seeing a friendly face. Routes available in Newton or Framingham. This position offers $18.00/hour. Hours for Newton: Monday - Friday from 9:30 a.m. - 1:30 p.m. Hours for Framingham: Monday - Friday from 10:00 a.m. - 1:00 p.m. Prorated benefits available based on hours. Mileage reimbursement is provided. QUALIFICATIONS: A reliable car, current driver's license, and safe driving record required. Must be able to lift 25lbs. Must have excellent customer service skills and enjoy working with older adults. Some experience with technology (i.e. iPad, iPhone), preferred. Some experience with older adults, preferred. Knowledge of geographic area a plus. Comfortable and/or working knowledge of computer applications (e-mail, data entry). GENEROUS BENEFITS (Prorated): 3 weeks of vacation in first year Birthday off 13 paid holidays 3 paid personal days 15 paid sick days per year (You can accumulate up to 450hrs/12weeks) Health & dental insurance with employer contribution Life and long-term disability insurance at no cost to employee Flexible Spending Plan Employee Assistance Plan 401K Retirement Savings Plan w/ employer contribution Mileage reimbursement Employee referral bonuses Free parking Commitment to promoting from within COMPANY PROFILE: At Springwell, we are dedicated to our mission. For more than 40 years, our staff has worked to help ensure that seniors and individuals with disabilities have the village they need and the support that is necessary for them to live at home with dignity and independence. We are also committed to our employees. We are focused on creating a supportive, open environment that values the people who make a difference - each, and every member of our staff. At Springwell we are fiercely committed to creating equal opportunities for all regardless of race, color, sex, gender identity, sexual orientation, gender expression, national origin, age, language, and physical or mental disabilities. We believe in and are looking for new staff who embrace: Accountability: At every level of the organization we are accountable: to the people we serve, to our funders, to our employees, to community professionals who rely on our support. Continuous Quality Improvement: We honor the fact that each of us is human, and we embrace a desire to examine the value and quality of our work and ask how we can provide a higher quality of service. Transparency: While we don't claim to be 100% transparent (there are certain things, like salaries and performance evaluations that are private) we continuously strive to be as open as possible. Powered by JazzHR ZlR87W7PwG

Nutrition Program Distribution Site Worker $15.00/hour Schedule: Part-Time Distribution Site: Taunton Bristol Aging and Wellness, Inc. (Bristol) located in Fall River, MA, is a private, non-profit agency that provides community-based support services. The successful candidate will be responsible for receiving meals from the caterer; ensuring that meals ordered and delivered match the count needed; hand meals for distribution to multiple drivers; follows procedures to ensure that food is kept at the correct temperature established by state and agency regulations. Must be dependable, have excellent communication and organizational skills. Valid driver's license and reliable transportation required. Applicants must be able to lift 25 pounds. Hours are Monday through Friday from 7:30 a.m. to 10:00 a.m. Paid holidays, vacation and sick time. This job description is intended to be general, will evolve over time, and is subject to periodic updating. AA/EOE All qualified applicants will receive consideration for employment without regard to disability, race, color, religion, sex, or national origin.

Work every day doing something different depending on the needs of a complex Nutrition Program. Springwell is looking for a Part-Time Traveling Community Food Service Worker to help cover daily operations needs including delivering meals and staffing staging or community dining sites for the Springwell Nutrition Department. This position provides a flexible person with the opportunity to help support a program providing hunger relief and decreasing isolation for older adults in Waltham and Marlborough (position is based out of one location or the other, not both). POSITION DESCRIPTION: * Duties are included but not limited to: meal delivery to elders, serving meals at elder lunch sites, and other projects as assigned. * This position offers $18.00/hour for a 20-hour work week: Monday - Friday from 9:00 a.m. - 1:00 p.m.(hours may vary based on location) and includes paid holiday, vacation and sick time and is eligible for benefits. Mileage is included when a home delivered meal route is covered QUALIFICATIONS: * A reliable car, current driver's license, and safe driving record required. * Must be able to lift 25lbs. * Must be flexible, able to work independently, friendly, and enjoy working with elders. * Some experience with elders, preferred. * Knowledge of geographic area a plus. BENEFITS (prorated): * 3 weeks of vacation in first year * Birthday off * 13 paid holidays * 3 paid personal days * 15 paid sick days per year (You can accumulate up to 450 hours) * Health & dental insurance with employer contribution * Life and long-term disability insurance at no cost to benefit eligible employee * Flexible Spending Plan * Employee Assistance Plan * 401K Retirement Savings Plan w/ employer contribution * Mileage reimbursement * Employee referral bonuses * Free parking * Commitment to promoting from within ABOUT US: For more than 40 years, Springwell has worked to help ensure that seniors and individuals with disabilities have the village they need and the support that is necessary for them to live at home with dignity and independence. We are committed to our employees. We are focused on creating a supportive, open environment that values the people who make a difference - each and every member of our staff. We are fiercely committed to creating equal opportunities for all regardless of race, color, sex, gender identity, sexual orientation, gender expression, national origin, age, language, and physical or mental disabilities. We believe in and are looking for new staff who embrace: * Accountability: At every level of the organization we are accountable: to the people we serve, to our funders, to our employees, to community professionals who rely on our support. * Continuous Quality Improvement: We honor the fact that each of us is human, and we embrace a desire to examine the value and quality of our work and ask how we can provide a higher quality of service. * Transparency: While we don't claim to be 100% transparent (there are certain things, like salaries and performance evaluations that are private) we continuously strive to be as open as possible.

Home Care Case Manager $28.58/hour This position is responsible for initial client assessments, reassessments, and ongoing case management of home care clients in compliance with Elder Affairs and agency guidelines. Principal Accountabilities: Assures that clients are assessed and reassessed on a timely basis: Conducts a comprehensive evaluation to determine the full scope of clients' needs. Determines eligibility for programs. Develops appropriate service plans that meet consumer choice and budget guidelines. Partners with vendors to implement home care services. Monitors clients for changes requiring adjustments to service levels. Manages cases on an ongoing basis: Assists clients with problem solving and makes referrals as needed. Communicates with contracts administrator regarding vendor quality issues. Determines eligibility for public benefits: Assists with applications for public benefits and health insurance and problem resolution related to benefits. Coordinates safe hospital and nursing facility discharges. Collaborates with other programs and agencies. Conducts skills training for consumers enrolled in the consumer directed care program. Documents phone calls, visits, and all activity in accordance with Elder Affairs' and agency requirements; maintains client records accurately and within the mandated timeframe. Participates in office coverage responsibilities on a rotating basis. . Qualifications: Education: Bachelor's degree in human services or related discipline preferred. Experience: Elder service helpful. Special Skills/Knowledge: Excellent oral and written communications skills, ability to effectively relate to a wide variety of personalities, strong assessment skills, basic computer skills, organizational and time management skills, ability to multi-task and work in a fast-paced, high volume work environment. Driver's license and reliable transportation required. EOE/AA/M/F/D/V

Job Description OCES supports elders and individuals with disabilities by providing vital information and coordination of services. By promoting healthy, safe lives for our consumers, we hope to allow them to stay as active and engaged in their lives and in their own communities for as long as possible. We are seeking a Family Caregiver Specialist who will evaluate and assess the need for supportive and community-based services to support caregivers who are caring for elders and others, including grandparents raising grandchildren, in maintaining their care recipient in the community. What you'll do: Maintain a caregiver caseload and complete assessments, care plans, and ongoing support. Document services, outcomes, and program activity according to guidelines Participate in outreach, educational events, and community presentations to promote OCES services. Build and maintain strong partnerships with community organizations, serving as a liaison to improve communication, collaboration, and the development of caregiver and wellness resources. Other duties as assigned. What you'll bring: Working knowledge of procedures and practices related to available health insurance benefits Ability to work effectively with consumers, caregivers, families, staff, providers, and the public Proficient with Microsoft Office Suite or related software Bachelor's degree in social work or related field At least 1-year relevant experience in a community or elder service agency What you'll get: Ability to work with an enthusiastic team of like-minded individuals. Opportunity to develop professionally in your chosen career. Great work/life balance: 35-hour work week with some flexibility; no weekends. Exceptional benefits: health and dental benefits; generous paid time off policies; company paid LTD and life insurances; 401K plan. APPLY TODAY! OCES is an open, welcoming organization that respects our diversity. We encourage all qualified people to apply! Our mission: Through the talents of an experienced and diverse workforce, OCES supports the independence and dignity of older adults and individuals with disabilities by providing essential information and services that promote healthy, safe living which positively impacts our community.

Registered Nurse (RN) $70,720 a year 35 hour work week This position requires no nights, weekends, holidays, or on-call. Enjoy a work/life balance with this full-time 35-hour work week and the opportunity for a four-day work week after six months . Bristol Aging & Wellness, Inc., located in Fall River, MA, is a private, non-profit agency that provides community-based support services in 15 communities in southeastern MA. Responsible for assessing and screening clients for clinical eligibility for home care services or nursing facility placement, as well as other programs in the community. Participating in developing community-based service plans with consumers and family members. Active member of interdisciplinary team meetings, coordinates with vendor RNs, and develops personal care plans geared at keeping elders safe in their homes. Conducting long-term and short-term nursing facility screenings for MassHealth members and collaborating with others as needed to facilitate safe discharges when appropriate. We offer a positive team environment, thorough orientation, and ongoing support. Requirements include: MA RN license Combination of education level and related experience considered. Valid driver's license and reliable transportation. Great assessment and verbal skills needed. Strong attention to detail and proficient with computer applications. We offer competitive pay and a comprehensive benefits package. AA/EOE All qualified applicants will receive consideration for employment without regard to disability, race, color, religion, sex, or national origin.

The SHINE Regional Director is responsible for overseeing the implementation and coordination of the SHINE (Serving the Health Insurance Needs of Everyone) Program across Bristol County. This includes supervision of SHINE counselors, administration of program compliance and data reporting, and regional outreach. The Regional Director ensures high-quality health insurance counseling services are available to Medicare beneficiaries and that all activities meet the standards of the Massachusetts Executive Office of Aging and Independence (AGE) and federal State Health Insurance Program (SHIP) guidelines. Principal Accountabilities: Program Management & Administration: Oversee the day-to-day operation of the SHINE program across all designated cities and towns in Bristol County. Ensure the regional office is adequately staffed to respond to SHINE-related inquiries during regular business hours. Coordinate and maintain accurate reporting in systems such as STARS, SHIP TA, and CMS HPMS. Maintain secure office space and proper documentation storage for counselor and consumer records. Submit timely responses to performance audits, satisfaction surveys, and data calls from the state office. Assist in gathering data and writing narrative components for SHINE-related grants, including the annual SHIP grant submitted to the Administration for Community Living (ACL). Review and monitor program budgets, ensuring expenditures align with grant requirements and agency goals. Counselor Oversight & Support: Recruit, onboard, and supervise volunteer and professional SHINE counselors throughout the region. Provide mentoring and placement for new counselors and conduct ongoing supervision and performance management. Ensure annual recertification of all active counselors and coordinate national CORI checks. Conduct monthly counselor meetings and an annual Open Enrollment training. Administer annual counselor appreciation events. Outreach & Education: Develop and implement a regional outreach plan, including presentations and events targeting underserved populations. Maintain partnerships with Councils on Aging, healthcare facilities, and other community stakeholders. Ensure documentation of outreach activities through Group Outreach and Media Outreach forms. Qualifications: Education: Bachelor's degree in Public Health, Human Services, Social Work, or a related field. Experience: Minimum of three years of experience in program coordination, healthcare benefits counseling, or supervision of volunteers. Prior SHINE certification or Medicare knowledge preferred. Special Skills/Knowledge: SHINE certification (or completion of certification within 90 days of hire). Excellent organizational, supervisory, and interpersonal skills. Strong written and verbal communication skills. Intermediate proficiency in Microsoft Office and data reporting systems. Valid driver's license and reliable transportation required. Ability to work collaboratively and independently in a fast-paced environment. This is intended to be general, will evolve over time, and is subject to periodic updating. This job description does not constitute a written or implied contract of employment and is subject to contract funding. Schedule: Monday - Friday, 9:00 am - 5:00 pm (1 hour lunch)

Contracts Administrator $28.52/hour : The Contracts Administrator (CA) is responsible for coordinating and managing provider services contracts, compliance, and ongoing monitoring to ensure services are delivered in accordance with Bristol Aging & Wellness, Inc. (Bristol) and Executive Office of Aging & Independence (AGE) requirements. This position plays a vital role in maintaining provider relationships, ensuring regulatory adherence, and supporting high-quality, cost-effective service delivery to consumers. Principal Accountabilities: • Provider Contracting & Administration: o Utilizing the Provider Contract Management System (PCMS), the CA coordinates newly proposed and renewed proposed contracts, ensuring required documentation, approvals, and signatures are obtained prior to execution. o Reviews and verifies provider eligibility, licensure, insurance, certifications, and compliance with AGE standards. o Ensures rates are in alignment with AGE & MassHealth guidelines. o Tracks contract, insurance, and license expiration dates and maintains organized and up-to-date provider files utilizing Contract Safe. o Completes and submits Provider Request Forms for Wellsky for new and existing providers and ensures service and rate accuracy. o Collaborates with the Finance Department to ensure provider information aligns with billing and payment requirements. o Maintains and updates the Provider Workbook in a timely manner. o Ensures proper document retention and secure storage of all provider and contract records in accordance with AGE and Bristol policy. • Provider Quality Assurance: o Conducts on-site provider evaluations for new providers within 180 days of contracting and every two to three years thereafter, depending on service type. o Reviews consumer and worker files for accuracy, documentation, and compliance with AGE Homemaker and Non-Homemaker standards. o Reviews the volume and nature of provider reports and complaints on a monthly basis, identifies trends or high areas of concern, and reports them to the Quality Director to determine when a Corrective Action Plan (CAP) should be requested from the provider. o Reviews all provider incident reports for both accuracy and completeness, sends them to providers with clear expectations for response, and ensures all follow-up actions and documentation are completed and filed appropriately. o Collaborates with the Quality Director to determine when a Department of Public Health (DPH) report is required, completes the report in a timely manner when appropriate, and ensures all information submitted is accurate, professional, and compliant with reporting standards. o Ensures all providers maintain compliance with 105 CMR 155.000 regulations, HIPAA, and Executive Order 504 data security requirements. o Reports providers to supervisor if they fail to meet corrective action or compliance standards. • Provider Communication o Maintains current contact information for all provider agencies, including administrative, billing, and coordination staff. o Communicates updates, policy changes, and regulatory reminders to providers through organized email groups and scheduled provider meetings. o Coordinates and conducts mandatory provider annual training and new provider orientation, reviewing Bristol's policies on confidentiality, nondiscrimination, emergency procedures, and data security etc. o Engages providers in ongoing dialogue to resolve billing discrepancies, nursing care plan issues, scheduling conflicts, or service coordination concerns. o Collaborates with Home Care and SCO program management to address provider performance issues. o Serves as the point of contact for provider questions regarding all internal/external processes. o Fosters strong professional relationships to maintain cooperation, accountability, and responsiveness within Bristol's provider network. o Attends the monthly Southeast Six Contracts Administrator meeting and AGE's monthly Contracts Administrator meeting to maintain statewide compliance alignment, share best practices, and stay informed of policy updates. Qualifications: Education: Bachelor's degree in business administration, Human Services, or related field preferred but not required. Experience: • Minimum of two years' experience in contract oversight, provider relations, or compliance oversight within human services or healthcare preferred. • Knowledge of AGE regulations, contracting procedures, and HIPAA compliance preferred. • Strong organizational, communication, and analytical skills with attention to accuracy and deadlines. • Proficiency in Microsoft 365 (Word, Excel, Outlook) and data systems. Special Skills/Knowledge: • Attention to Detail: Ensures all documentation and contracts are accurate, complete, and compliant. • Regulatory Knowledge: Understands AGE, DPH, and data protection standards. • Communication & Collaboration: Builds effective relationships with providers and internal departments. • Problem Solving: Identifies and resolves provider or system-level issues efficiently. This is intended to be general, will evolve over time, and is subject to periodic updating. This job description does not constitute a written or implied contract of employment.

Job Description OCES aims to support elders and individuals with disabilities by providing vital information and coordination of services that promote healthy, safe lives for our consumers. We want to help them stay as active and engaged in their lives and in their own communities for as long as possible. To that end, OCES is looking for a dedicated Care Manager to work in our Home Care department to help evaluate, initiate, and monitor home care services for our consumers. What you'll do: Conduct comprehensive needs assessments and develop individualize care plans Develop rapport with consumers to facilitate coordination, monitoring, and adjusting care plans as needed Provide regular contact with consumers, including home visits, to ensure progress toward established goals Contact and maintain communication with appropriate community resources to better coordinate delivery of consumer services Maintain a detailed knowledge of current OCES policies and standards, and funding source regulations Maintain accurate documentation What you'll bring: Your passion for helping others and desire to make a difference Adaptability to be able to change as the needs of consumers and/or programs change At least one year of experience in the human services field Bachelor's degree in Social Work or related field highly preferred; Current licensure if appropriate What you'll get: Ability to work with an enthusiastic team of like-minded individuals Opportunity to develop professionally in your chosen career Great work/life balance: 35-hour work week with some flexibility; standard M-F workweek; hybrid work environment (home, office and home visits). Exceptional benefits: health benefits available on day 1; generous paid time off policies; company paid LTD and life insurances, 401K plan APPLY TODAY! OCES is an open, welcoming organization that respects our diversity. We encourage all qualified persons to apply! Our mission: Through the talents of an experienced and diverse workforce, OCES supports the independence and dignity of older adults and individuals with disabilities by providing essential information and services that promote healthy, safe living which positively impacts our community.

Protective Services Worker $34.62/hour This position is responsible for investigating protective services reports, assessing risk, and alleviating abuse in compliance with Elder Affairs and agency guidelines. Principal Accountabilities: Assures that protective services investigations are conducted on a timely basis: Thoroughly investigates reported allegations through interviews and assessment with the elder and collateral contacts. Assesses risk and elder's capacity. Determines whether abuse has occurred and report can be substantiated. Assures on-going follow up for substantiated cases: Develops a service plan with the elder to reduce or alleviate abuse. Maintains regular contact to evaluate ongoing risk and efficacy of the service plan. Submits reports to the District Attorney's office and works with the District Attorney as needed to prosecute cases of severe abuse. Provides services or makes referrals to address identified needs. Maintains contact with case managers and other professionals, as appropriate. Assures elders' access to services and support after regular business hours: Responds to emergency calls from a protective services supervisor. Conducts activity necessary to stabilize emergency situations, as directed by a supervisor. Documents phone calls, visits, and all other case activity in accordance with Elder Affairs and agency requirements; maintains client records accurately and within the mandated timeframe. Qualifications: Education and Experience: A Master's or higher degree from an accredited school in social work, psychology, counseling, human development, nursing, or gerontology plus at least one year of experience in counseling, casework, case management, preferably in a Protective Services or crisis intervention capacity; or a Bachelor's degree from an accredited school in social work, psychology, counseling, human development, or gerontology plus at least two years experience in counseling, casework, or case management providing protective or crisis intervention services. Special Skills/Knowledge: Excellent oral and written communications skills, ability to effectively relate to a wide variety of personalities, proven assessment and crisis intervention skills, basic computer skills, demonstrated organizational and time management skills, ability to multi-task and work in a fast-paced, high volume work environment. Driver's license and reliable transportation required. EOE/AA/M/F/D/V

Options Counselor $23.47/hour This position is responsible for assisting older adults and disabled individuals to make informed decisions about long term care services and supports in the setting that best meets their needs and choice, by providing information and referral regarding options. This includes providing information about services, housing, financial resources, public benefits, assistance in connecting with appropriate referral sources, and help in evaluating options. Principal Accountabilities: • Provide Person-Centered Options Counseling to Support Informed Decision-Making o Deliver short-term, unbiased counseling to consumers, family members, or caregivers in a variety of settings (community, hospitals, nursing and rehab facilities, or by phone/email). o Assist consumers in evaluating long-term care options and identifying programs, public benefits, or housing supports that align with their goals. o Become trained and certified as a Certified Application Counselor (CAC) and maintain active certification through required meetings, trainings, and annual recertification. Assist consumers in completing applications for MassHealth and SNAP benefits as part of the agency's Benefits Support program. o Conduct follow-up approximately 30 days after counseling to assess progress and determine if additional support is needed. • Conduct Outreach to Community Partners and the Public o Visit local Councils on Aging (COAs) to offer presentations or informational booths for the community. o Attend community events such as resource fairs to share agency services and materials. o Distribute informational resources to hospitals and external agencies. • Maintain Program Support, Documentation, and Departmental Flexibility o Record all contacts, visits, and services in accordance with the Executive Office of Aging & Wellness (AGE) and agency standards. o Support program reporting by contributing to data collection and ensuring timely record-keeping. o Attend required trainings, participate in office coverage, and perform other duties as assigned. o Assist the Intake Information & Referral Department by providing phone queue coverage as needed. Qualifications: Education: High school diploma or equivalent. (should this be associates degree?) Experience: Minimum of two years of experience assisting older adults and/or disabled individuals with long term care needs. Special Skills/Knowledge: • Experience working with individuals with disabilities or older adults and their families. • Knowledge of community-based resources available. • Excellent oral and written communications skills. • Strong assessment skills, basic computer skills, organizational and time management skills. • Ability to multi-task and work in a fast-paced, high volume work environment. • Knowledge of the Aging Services & Access Point (ASAP) world is desirable. • Valid driver's license and reliable transportation required. • Bilingual ability preferred (Spanish, Portuguese) This is intended to be general, will evolve over time, and is subject to periodic updating. This job description does not constitute a written or implied contract of employment.

Make a difference with your mornings! Community Nutrition Program seeks Part-Time Dining Site Assistants in Weston to help run our community dining program for older adults. This program helps alleviate hunger and isolation among the elderly by providing nutritious meals in a community setting where attendees can socialize together and with volunteers and staff. This position offers $18.00/hour for a 3-hour work week: Monday from 10:00 AM-1:00 PM. Benefits include paid holidays, sick, and vacation time. QUALIFICATIONS: Must be organized, efficient, and enjoy working with older adults. Willing to occasionally cover at other dining sites as needed and be able to lift 25 lbs. Willing to attend staff meetings every other month at Springwell in Waltham. Some experience with technology (i.e. iPad, iPhone), preferred. A reliable car, current driver's license, and safe driving record required. Some experience in human services work, preferably with older adults, preferred. Experience with food service a plus. ABOUT US: For more than 40 years, Springwell has worked to help ensure that seniors and individuals with disabilities have the village they need and the support that is necessary for them to live at home with dignity and independence. We are committed to our employees. We are focused on creating a supportive, open environment that values the people who make a difference - each and every member of our staff. We are fiercely committed to creating equal opportunities for all regardless of race, color, sex, gender identity, sexual orientation, gender expression, national origin, age, language, and physical or mental disabilities. We believe in and are looking for new staff who embrace: * Accountability: At every level of the organization we are accountable: to the people we serve, to our funders, to our employees, to community professionals who rely on our support. * Continuous Quality Improvement: We honor the fact that each of us is human, and we embrace a desire to examine the value and quality of our work and ask how we can provide a higher quality of service. * Transparency: While we don't claim to be 100% transparent (there are certain things, like salaries and performance evaluations that are private) we continuously strive to be as open as possible.

Job Description Work every day doing something different depending on the needs of a complex Nutrition Program. Springwell is looking for a Part-Time Traveling Community Food Service Worker to help cover daily operations needs including delivering meals and staffing staging or community dining sites for the Springwell Nutrition Department. This position provides a flexible person with the opportunity to help support a program providing hunger relief and decreasing isolation for older adults in Waltham and Marlborough (position is based out of one location or the other, not both). POSITION DESCRIPTION: Duties are included but not limited to: meal delivery to elders, serving meals at elder lunch sites, and other projects as assigned. This position offers $18.00/hour for a 20-hour work week: Monday - Friday from 9:00 a.m. - 1:00 p.m.(hours may vary based on location) and includes paid holiday, vacation and sick time and is eligible for benefits. Mileage is included when a home delivered meal route is covered QUALIFICATIONS: A reliable car, current driver's license, and safe driving record required. Must be able to lift 25lbs. Must be flexible, able to work independently, friendly, and enjoy working with elders. Some experience with elders, preferred. Knowledge of geographic area a plus. BENEFITS (prorated): 3 weeks of vacation in first year Birthday off 13 paid holidays 3 paid personal days 15 paid sick days per year (You can accumulate up to 450 hours) Health & dental insurance with employer contribution Life and long-term disability insurance at no cost to benefit eligible employee Flexible Spending Plan Employee Assistance Plan 401K Retirement Savings Plan w/ employer contribution Mileage reimbursement Employee referral bonuses Free parking Commitment to promoting from within ABOUT US: For more than 40 years, Springwell has worked to help ensure that seniors and individuals with disabilities have the village they need and the support that is necessary for them to live at home with dignity and independence. We are committed to our employees. We are focused on creating a supportive, open environment that values the people who make a difference - each and every member of our staff. We are fiercely committed to creating equal opportunities for all regardless of race, color, sex, gender identity, sexual orientation, gender expression, national origin, age, language, and physical or mental disabilities. We believe in and are looking for new staff who embrace: Accountability: At every level of the organization we are accountable: to the people we serve, to our funders, to our employees, to community professionals who rely on our support. Continuous Quality Improvement: We honor the fact that each of us is human, and we embrace a desire to examine the value and quality of our work and ask how we can provide a higher quality of service. Transparency: While we don't claim to be 100% transparent (there are certain things, like salaries and performance evaluations that are private) we continuously strive to be as open as possible. Powered by JazzHR BnyZV2Exlg

Geriatric Support Services Coordinator $28.58/hour : This position is responsible for initial member assessments, reassessments, and ongoing case management of Senior Care Options (SCO) and One Care members in compliance with regulatory and agency guidelines. Principal Accountabilities : Ensures that initial assessments for all members are conducted on a timely basis: Conducts a comprehensive evaluation to determine the full scope of members' needs. Develops appropriate and cost effective service plans, consistent with member's choice. Partners with SCO/One Care organizations and vendors to implement service plan. Assists with applications for public benefits and health insurance and problem resolution related to benefits. Manages cases on an ongoing basis: Conducts timely reassessments. Monitors clients for changes requiring adjustments to service levels. Communicates pertinent member issues and concerns to the Care Partner and/or Care Team. Supports member choice and fosters independence Assists clients with problem solving and makes referrals as needed. Assists with applications for public benefits and problem resolution related to benefits. Coordinates safe hospital and nursing facility discharges as needed. Collaborates with other programs and agencies. Conducts skills training for consumers enrolled in the personal care attendant program as needed. Ensures positive and professional working relationship with SCO/One Care and adherence to SCO/One Care guidelines: Provides assessment information to SCO/One Care organizations. Maintains ongoing communication with Care Team staff to optimize member care. Participates in regular interdisciplinary meetings, including meetings with primary care physicians. Documents phone calls, visits, and all activity in accordance with AGE, SCO, One Care, and agency requirements; maintains client records accurately and within the mandated timeframe. Participates in office coverage responsibilities on a rotating basis. Completes other duties as assigned. Qualifications : Education: Bachelor's degree in human services or related discipline. Experience: Two years working with disabled population and/or elders in need of supports and services. Special Skills/Knowledge : Excellent oral and written communications skills, ability to effectively relate to a wide variety of personalities, strong assessment skills, basic computer skills, organizational and time management skills, ability to multi-task and work in a fast-paced, high volume work environment. Knowledge of MassHealth, Medicare, and public benefits desirable. Valid driver's license and reliable transportation required. EOE/AA/M/F/D/V