Brivo jobs in Bethesda, MD

As a Customer Success Manager, you will play a pivotal role in our Customer Success organization, driving customer satisfaction and sales growth. Your primary focus will be nurturing existing relationships with customers and end users and cultivating new ones, ensuring a seamless customer experience and contributing significantly to our sales momentum. This is a hybrid position that requires two to three days on-site at our Bethesda, MD headquarters or Lehi, UT office. Responsibilities Partner with the appropriate sales teams to nurture strong customer relationships, ensuring a seamless and exceptional customer experience Maintain regular communication with key account representatives of multifamily customers, fostering strong relationships and identifying growth opportunities Develop a deep understanding of customers' current and future needs, identifying and presenting opportunities for customers to expand their use of Brivo products Execute proactive retention strategies to ensure long-term customer loyalty and satisfaction, such as conducting regular business reviews Lead project management for new account roll-outs and guide new customers through a seamless onboarding process using the multifamily customer playbook Utilize Salesforce to track and analyze key performance indicators, providing actionable insights to management Acquire and maintain expertise in internal Brivo administrative processes, enabling swift resolution of customer issues and proactive problem-solving Qualifications 3+ years of experience in a Customer Success, Account Management, or similar client-facing role, preferably in the SaaS or multifamily industry Proven track record of achieving sales or revenue growth targets Ability to identify and capitalize on opportunities for collaboration and partnership with customers Customer-centric mindset with a proven ability to anticipate needs, resolve issues, and exceed expectations Exceptional verbal and written communication skills with a keen ability to engage and build rapport with customers Capable of working both independently and collaboratively within a team environment Proactive and innovative mindset with a passion for continuous improvement Working knowledge of Salesforce, Jira, Asana, or similar customer tracking and project management software is preferred The compensation package for this full-time position includes a base salary range of $60,000 - $70,000 annually. Individual compensation packages are based on job-related skills, experience, qualifications, work location, training, and market conditions. In addition to cash compensation (base salary and, where applicable, incentive or overtime pay), Brivonians enjoy a robust benefits and perks package tailored to their work location. Learn more at **************************** About Us Brivo Systems LLC created the cloud-based access control and smart spaces technology category over 20 years ago and remains the global leader serving commercial real estate, multifamily residential, and large distributed enterprises. The company's comprehensive product ecosystem and open API provide businesses with powerful digital tools to increase security automation, elevate employee and tenant experience, and improve the safety of all people and assets in the built environment. Brivo's building access platform is now the digital foundation for the world's largest collection of customer facilities, protecting over 600 million square feet across 60+ countries. Brivo is privately held and headquartered in Bethesda, Maryland, USA. Learn more at ************** Brivo is an Equal Opportunity/Affirmative Action Employer committed to providing an inclusive work environment. If you require reasonable accommodations during the application or interview process, please contact **************.

The Technical Support Representative interacts with Brivo's customers to handle Tier II issues and provide technical support in areas such as installations, maintenance, accounts and applications, and third-party products support. This position is based at our Bethesda, MD headquarters office; the schedule is Monday through Friday from 11:30 am to 8:00 pm EST, with the opportunity for occasional overtime on Saturdays and Holidays. Responsibilities Serve as a customer advocate and interact with internal teams to solve issues Inform customers of critical issues and system updates Work with product and engineering teams to share customer needs for additions and/or enhancements to the product and/or service Record customer interactions and resolutions in a case management system Qualifications 3+ years of experience in a technical support call center supporting hardware/firmware and UI applications Fluency in English, with Spanish and/or French a plus Physical Access Control Systems (PACS) installation or maintenance is highly preferred Possesses a technical inclination, an understanding of electronics and networking (TCP/IP), browser functionality, and troubleshooting of common networking devices Interest in cloud technology, SaaS, IoT Passionate about delivering exceptional service Ability to thrive in a team environment Creative problem-solving capabilities, ownership of issues, and excellent organization and follow-up skills Strong verbal and written communication skills Formal technical (IT or Electronic Security) certifications or training preferred CEU-qualified certifications in electronic security are a plus CSEIP certification is a plus The total compensation package for this full-time position includes an hourly wage range of $24.00/hr. - $27.00/hr. Individual compensation packages are based on job-related skills, experience, qualifications, work location, training, and market conditions. In addition to cash compensation (base salary and, where applicable, incentive or overtime pay), Brivonians enjoy a robust benefits and perks package tailored to their work location. Learn more at **************************** About Us Brivo Systems LLC created the cloud-based access control and smart spaces technology category over 20 years ago and remains the global leader serving commercial real estate, multifamily residential, and large distributed enterprises. The company's comprehensive product ecosystem and open API provide businesses with powerful digital tools to increase security automation, elevate employee and tenant experience, and improve the safety of all people and assets in the built environment. Brivo's building access platform is now the digital foundation for the world's largest collection of customer facilities, protecting over 600 million square feet across 60+ countries. Brivo is privately held and headquartered in Bethesda, Maryland, USA. Learn more at ************** Brivo is an Equal Opportunity/Affirmative Action Employer committed to providing an inclusive work environment. If you require reasonable accommodations during the application or interview process, please contact **************.

Brivo, a pioneer in the industry, is a technology company that specializes in providing cloud-based physical security solutions. We're looking for a Warehouse Fulfillment Coordinator to join our team in Rockville, MD. In this role, you will play a crucial part in ensuring our customers receive their orders accurately and on time. To be successful, you should be familiar with inventory principles and practices, experienced with an inventory and order management system, and be able to operate a reach truck. This is a full-time, second-shift position, working Monday through Friday from 12:00 PM to 8:30 PM ET. Responsibilities Accurately process, pack, and ship customer orders on time. Prepare all necessary domestic and international shipping documents. Communicate with carriers to schedule pickups and track deliveries. Investigate and resolve any fulfillment or shipment issues, and propose solutions to prevent future problems. Conduct quality checks on all sales orders and shipments before they leave the facility. Manage incoming purchase orders, ensuring accuracy, and entering them into our inventory system. Maintain an organized and accurate inventory, performing regular stock counts. Provide customers with timely updates and answers to their order status inquiries. Assist with the manufacturing and programming of certain materials as needed. Qualifications A minimum of 3 years of proven experience in a warehouse or logistics environment. Proficiency with inventory management principles and an ERP system; experience with NetSuite is a plus. Strong mechanical and electrical aptitude. Physical ability to regularly lift at least 50 lbs. Current certification to operate a reach truck or a willingness to obtain certification. Competence with Microsoft Office/G Suite and familiarity with carrier software (e.g., FedEx, UPS). Excellent communication and problem-solving skills. A high school diploma or GED is required; an associate's or bachelor's degree is preferred. The compensation package for this full-time position includes an hourly wage range of $22.00/hr. - $26.00/hr. Individual compensation packages are based on job-related skills, experience, qualifications, work location, training, and market conditions. In addition to cash compensation (base salary and, where applicable, incentive or overtime pay), Brivonians enjoy a robust benefits and perks package tailored to their work location. Learn more at **************************** About Us Brivo Systems LLC created the cloud-based access control and smart spaces technology category over 20 years ago and remains the global leader serving commercial real estate, multifamily residential, and large distributed enterprises. The company's comprehensive product ecosystem and open API provide businesses with powerful digital tools to increase security automation, elevate employee and tenant experience, and improve the safety of all people and assets in the built environment. Brivo's building access platform is now the digital foundation for the world's largest collection of customer facilities, protecting over 600 million square feet across 60+ countries. Brivo is privately held and headquartered in Bethesda, Maryland, USA. Learn more at ************** Brivo is an Equal Opportunity/Affirmative Action Employer committed to providing an inclusive work environment. If you require reasonable accommodations during the application or interview process, please contact **************.

As the AEC Program Manager, you will be responsible for achieving high demand for Brivo's solutions through proactive engagement with the AEC community to position Brivo early in the design process. You will develop direct relationships with key contacts in the AEC community to increase awareness of Brivo and to monitor upcoming projects. You will develop and deliver training materials for the sales team to understand how to engage with the AEC community. You will also act as a system design liaison for select customers in concert with the sales team. This will include conducting needs analysis and table-top exercises in order to develop comprehensive security designs that are responsive to the customer's business objectives. Responsibilities Lead the expansion of Brivo's visibility in the specifier community. Participate in developing and carrying out a systematic and repeatable business development process focused on specifiers. Report progress against key sales metrics, business development opportunities, and building a sustainable system of sales enablement through influencers. Help build the Architecture and Engineering vertical to generate more revenue and bring more awareness of our products in those communities. Educate internal Brivo employees about the different design and construction phases. Implement the Security Design Methodology in our Go-To-Market Strategy. Cultivate and maintain strong relationships with key decision-makers in the architectural, construction, and engineering sectors. Assist with the preparation of compelling solution-oriented proposals to prospective clients. Monitor market trends, competitor activities, and industry developments. Provide timely and insightful feedback to internal teams to guide product and service enhancements. Collaborate with cross-functional teams to ensure seamless project execution. Qualifications Bachelor's degree in a related field. 5+ years of business development experience; Security Industry experience preferred. Proven track record of success in business development within the architectural, construction, engineering, or security industry. Preferred knowledge of the architectural, construction, and engineering sectors, including current trends and market dynamics. Strong network and existing relationships within the industry. Excellent communication, presentation, and negotiation skills. Ability to develop and maintain productive relationships with clients and internal stakeholders. Self-motivated, goal-oriented, and results-driven with a proven ability to meet and exceed sales targets. Ability to work independently and as part of a team in a fast-paced, deadline-driven environment. Experience in documenting activities via CRM software and other sales tools. Ability to travel up to 50% within North America to meet with clients and attend industry events. The compensation package for this full-time position includes a base salary range of $95,000 - $120,000 annually ($125,000 - 150,000 OTE). Individual compensation packages are based on job-related skills, experience, qualifications, work location, training, and market conditions. In addition to cash compensation (base salary and, where applicable, incentive or overtime pay), Brivonians enjoy a robust benefits and perks package tailored to their work location. Learn more at **************************** About Us Brivo Systems LLC created the cloud-based access control and smart spaces technology category over 20 years ago and remains the global leader serving commercial real estate, multifamily residential, and large distributed enterprises. The company's comprehensive product ecosystem and open API provide businesses with powerful digital tools to increase security automation, elevate employee and tenant experience, and improve the safety of all people and assets in the built environment. Brivo's building access platform is now the digital foundation for the world's largest collection of customer facilities, protecting over 600 million square feet across 60+ countries. Brivo is privately held and headquartered in Bethesda, Maryland, USA. Learn more at ************** Brivo is an Equal Opportunity/Affirmative Action Employer committed to providing an inclusive work environment. If you require reasonable accommodations during the application or interview process, please contact **************.

The People Operations Specialist is a vital partner in managing the employee lifecycle, from onboarding to offboarding. This role is responsible for ensuring a seamless, compliant, and positive experience for all employees throughout their journey. The ideal candidate is a highly organized, detail-oriented, and proactive individual with exceptional communication skills and a deep commitment to supporting a positive and effective work environment. This hybrid position is based at our Bethesda, MD headquarters office . Responsibilities Onboarding & New Hire Support: Interview & Offer Coordination: Collaborate with the Talent Acquisition team to schedule interviews, prepare offer letters, and coordinate background checks and reference checks. New Hire Onboarding: Conduct virtual and in-person new hire orientations and serve as the main point of contact for new employees. Ensure all new hire paperwork, including I-9 documentation, is completed accurately and on time. System Administration: Partner with the HR team to create new electronic employee files and ensure all new hire data is accurately entered into ADP WorkforceNow. Employee Changes & Records Management: Employee Data Management: Process all employee changes, including promotions, transfers, and title changes, ensuring data is accurate and up-to-date in the HRIS. Documentation & Audits: Maintain and audit employee personnel files to ensure compliance with company policies and legal requirements. Reporting: Generate and analyze reports related to employee data, turnover, and other key HR metrics. Offboarding & Separation: Exit Process Management: Coordinate and manage the employee offboarding process, including scheduling exit interviews, processing final pay, and ensuring the timely return of company property. Separation Documentation: Prepare and process all separation-related paperwork, including benefit information. Communication: Communicate effectively with departing employees and internal departments to ensure a smooth and respectful transition. Qualifications Bachelor's degree in Human Resources, Business Administration, or a related field (or equivalent work experience). 4+ years of experience as an HR Coordinator, HR Specialist, or in a similar role. Proven experience managing the employee lifecycle, including onboarding and offboarding processes. Experience with HRIS platforms, specifically ADP WorkforceNow, is strongly preferred. Demonstrated ability to effectively manage multiple tasks, prioritize projects, and meet deadlines. Excellent written and verbal communication skills. Ability to maintain confidentiality and handle sensitive information with discretion. Experience in coordinating interviews and assessments for multiple roles. Familiarity with applicant tracking systems (ATS) and recruitment software preferred. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). The compensation package for this full-time position includes a base salary range of $65,000 - $75,000. Individual compensation packages are based on job-related skills, experience, qualifications, work location, training, and market conditions. In addition to cash compensation (base salary and, where applicable, incentive or overtime pay), Brivonians enjoy a robust benefits and perks package tailored to their work location. Learn more at **************************** About Us Brivo Systems LLC created the cloud-based access control and smart spaces technology category over 20 years ago and remains the global leader serving commercial real estate, multifamily residential, and large distributed enterprises. The company's comprehensive product ecosystem and open API provide businesses with powerful digital tools to increase security automation, elevate employee and tenant experience, and improve the safety of all people and assets in the built environment. Brivo's building access platform is now the digital foundation for the world's largest collection of customer facilities, protecting over 600 million square feet across 60+ countries. Brivo is privately held and headquartered in Bethesda, Maryland, USA. Learn more at ************** Brivo is an Equal Opportunity/Affirmative Action Employer committed to providing an inclusive work environment. If you require reasonable accommodations during the application or interview process, please contact **************.

We are seeking a highly motivated and detail-oriented IT Asset and Compliance Analyst to join our Enterprise Applications team. This role is crucial for ensuring the efficiency, security, and financial health of our IT ecosystem. The ideal candidate will be responsible for a wide range of activities focused on IT asset management, cost optimization, and compliance. Key Responsibilities Asset and Inventory Management: Oversee and maintain the accuracy of our IT asset and device inventory, including tracking retired devices and ensuring they are properly wiped and recycled. Cost Optimization: Lead initiatives to optimize software costs by conducting analyses, managing the renewals negotiation process, and driving software consolidation projects. Compliance and Audits: Manage and support internal and external license audits. This includes preparing reports and providing evidence as requested. System and Software Management: Conduct regular system administration reviews to ensure optimal performance and security. Policy and Documentation: Develop and write IT policies to ensure consistent and compliant practices. Analytics and Reporting: Provide insights into IT spending and operational efficiency through data analysis and presentations. Workflow Improvement: Drive data governance and improve workflows through documentation of processes and system diagrams. Special Projects: Gather requirements, coordinate stakeholders, and drive the process through completion. Qualifications Bachelor's degree required. 3+ years of relevant experience in a similar role. Proven project management, strong analytical, and excellent communication skills are required. This will be a hybrid position, requiring three days per week in-office at Brivo HQ in Bethesda, MD. The base salary for this full-time role ranges from $85,000 - $105,000. Individual compensation packages are based on job-related skills, experience, qualifications, work location, training, and market conditions. In addition to cash compensation (base salary and, where applicable, incentive or overtime pay), Brivonians enjoy a robust benefits and perks package tailored to their work location. Learn more at brivo.com/about/careers. About Us Brivo Systems LLC created the cloud-based access control and smart spaces technology category over 20 years ago and remains the global leader serving commercial real estate, multifamily residential, and large distributed enterprises. The company's comprehensive product ecosystem and open API provide businesses with powerful digital tools to increase security automation, elevate employee and tenant experience, and improve the safety of all people and assets in the built environment. Brivo's building access platform is now the digital foundation for the world's largest collection of customer facilities, protecting over 600 million square feet across 60+ countries. Brivo is privately held and headquartered in Bethesda, Maryland, USA. Learn more at ************** Brivo is an Equal Opportunity/Affirmative Action Employer committed to providing an inclusive work environment. If you require reasonable accommodations during the application or interview process, please contact **************.

The Global Accounts Manager (Eastern US) is a high-impact, experienced Enterprise Sales professional focused on driving significant new business and sales growth by identifying, developing, and closing large/enterprise, multi-site end-user account opportunities. This role requires cultivating executive relationships, often with C-level executives, and serving as a critical "hunter" for new Enterprise logos to support Brivo's ambitious growth goals. Responsibilities Prospect large/enterprise, multi-site end-user account opportunities through networking, industry events, cold calling, social media, and other means. Identify key end-user opportunities for direct engagement. Qualify prospective customers and identify areas where Brivo's solutions can provide value to drive Brivo solutions into projects. Establish and cultivate executive-level champions (SVPs, AVPs, and National Account Managers) to drive growth in Recurring Monthly Revenue and hardware sales. Work with internal and external stakeholders to foster strong working relationships and drive account growth. Accurately manage a CRM sales pipeline to forecast quota achievement. Collaborate with Marketing to maximize sales campaigns through end-user communication. Qualifications 5+ years of experience in physical security sales at the Enterprise end-user level. Proven success in making contact directly with end-user decision-makers, qualifying opportunities, establishing value propositions, and building relationships. A strong and unwavering 'hunter' mentality is required. Ability to identify and collaborate with prospective customers at many levels of an organization. Ability to work well with the internal and external sales teams. Excellent verbal and written communication skills. Desire to contribute to the organization's overall goals and efforts. Bachelor's degree in a related field preferred. Must reside on the East Coast of the United States and be located near a major airport. The compensation package for this full-time position includes a base salary range of $115,000 - $130,000 USD ($190,000 - $215,000 OTE). Individual compensation packages are based on job-related skills, experience, qualifications, work location, training, and market conditions. In addition to cash compensation (base salary and, where applicable, incentive or overtime pay), Brivonians enjoy a robust benefits and perks package tailored to their work location. Learn more at **************************** About Us Brivo Systems LLC created the cloud-based access control and smart spaces technology category over 20 years ago and remains the global leader serving commercial real estate, multifamily residential, and large distributed enterprises. The company's comprehensive product ecosystem and open API provide businesses with powerful digital tools to increase security automation, elevate employee and tenant experience, and improve the safety of all people and assets in the built environment. Brivo's building access platform is now the digital foundation for the world's largest collection of customer facilities, protecting over 600 million square feet across 60+ countries. Brivo is privately held and headquartered in Bethesda, Maryland, USA. Learn more at ************** Brivo is an Equal Opportunity/Affirmative Action Employer committed to providing an inclusive work environment. If you require reasonable accommodations during the application or interview process, please contact **************.

The Corporate Office Manager is the backbone of our headquarters office, responsible for overseeing daily operations and ensuring a seamless and productive work environment for all employees. This role requires exceptional organizational skills, a proactive approach to problem-solving, and a keen eye for detail. The ideal candidate will be a self-starter who can confidently and successfully balance multiple tasks and projects and is dedicated to providing essential, high-quality support to our team members. This position is based at our Bethesda, MD headquarters office; the schedule is Monday through Friday from 8:00 am to 5:00 pm EST. Responsibilities Office & Supply Management: Maintain an organized, welcoming, and professional front office environment. Manage and maintain the office mail/copy rooms, ensure equipment is operational, supplies are replenished, and provide basic troubleshooting as needed. Oversee the inventory of refreshments for the company cafeteria, ensuring a well-stocked and appealing selection. Manage relationships with office vendors (e.g., cleaning services, supply vendors, maintenance/equipment contractors). Make small purchases on a company-held credit card, and complete timely expense reports to reconcile statements on an ongoing basis. Administrative Support & Coordination: Provide comprehensive administrative support to employees based at the company's headquarters office, assisting with various requests to enhance productivity. Act as the primary point of contact for general office inquiries and direct employees to appropriate resources. Efficiently sort, distribute, and manage all incoming and outgoing company mail and deliveries. Work in collaboration with the Manager, Administrative Operations, to maintain a company-wide calendar for team meetings and events at HQ and ensure teams are prepared by confirming appropriate meeting space, materials, and any catering needs. Manage building and office access for individual employees and guests. Facilities & Maintenance: Proactively identify, prioritize, and coordinate all maintenance and repair needs throughout the office space, including liaising with building management and external contractors to quickly address and resolve any building/maintenance issues. Oversee the setup and breakdown of meeting rooms and common areas, ensuring they are presentable and functional for daily use and special events. Catering & Events: Plan catered office lunches for both regular team meetings and larger monthly all-staff gatherings (typically 50-60 people), ensuring dietary restrictions are accommodated and quality standards are met. Assist with the logistical planning and execution of internal company events at HQ or in the local area as requested. Qualifications Bachelor's degree + proven experience (at least 2 years) in an Office Manager, Facilities Coordinator, or similar administrative support role, preferably within a fast-paced environment. Exceptional organizational and time management skills with a strong ability to multitask, pivot, and prioritize effectively. Proactive and resourceful problem-solver with a strong attention to detail. Excellent verbal and written communication skills. Expert in Google Workspace (Gmail, Calendar, Docs, Meet, Drive, Gemini, etc.) and extremely comfortable with general office technology and basic AI tools. Ability to work independently with minimal supervision and as part of a team. Customer service-oriented mindset with a friendly and approachable demeanor. Ability to lift and move packages, office supplies, or small equipment as needed (up to 25 lbs). The compensation package for this full-time, non-exempt position includes a base hourly range of $26.00 - $31.00. Individual compensation packages are based on job-related skills, experience, qualifications, work location, training, and market conditions. In addition to cash compensation (base salary and, where applicable, incentive or overtime pay), Brivonians enjoy a robust benefits and perks package tailored to their work location. Learn more at **************************** About Us Brivo Systems LLC created the cloud-based access control and smart spaces technology category over 20 years ago and remains the global leader serving commercial real estate, multifamily residential, and large distributed enterprises. The company's comprehensive product ecosystem and open API provide businesses with powerful digital tools to increase security automation, elevate employee and tenant experience, and improve the safety of all people and assets in the built environment. Brivo's building access platform is now the digital foundation for the world's largest collection of customer facilities, protecting over 600 million square feet across 60+ countries. Brivo is privately held and headquartered in Bethesda, Maryland, USA. Learn more at ************** Brivo is an Equal Opportunity/Affirmative Action Employer committed to providing an inclusive work environment. If you require reasonable accommodations during the application or interview process, please contact **************.

The Staff Accountant, Collections will be responsible for resolving overdue invoices and collecting payments from the businesses responsible for the debt. They must locate those responsible for unpaid bills and set up acceptable terms of repayment to protect the financial assets of the company. This position will be responsible for providing customer service regarding collection issues, process customer payments/refunds, process and review account adjustments, resolve client discrepancies and short payments. Responsible for monitoring and maintaining assigned accounts - Customer calls, emails, slacks, account adjustments, small balance write off, customer reconciliations and processing credit memos. This role will continually look for opportunities to improve the billing and other accounting processes. This is a hybrid role requiring two days of in-office work per week. The specific work hours are: Bethesda, MD: 11 AM - 7 PM Lehi, UT: 9 AM - 5 PM Responsibilities The duties include collection calls, emails and correspondence in a fast paced goal oriented accounting department. Responsible for managing company's accounts receivable and collections of overdue invoices Interact with the Sales order processing team on billing issues. Ensures all transactions are posted at month end and closes subsystems for the month. Work with other internal teams to address questions from customers regarding credits. Collaborate with Sales and senior management to accelerate the collections process. Ensure to communicate and follow up timely with Sales regarding customer accounts. Establish and maintain effective and cooperative working relationships with Dealers and Sales. Process and record payments from customers and ensure payments are applied in accordance with customer remittances. Assist with documentation of accounting procedures and help identify areas of improvement Perform other functions that involve Accounting, Finance, or Administrative tasks as needed. Qualifications Bachelor's degree in Accounting or 3+ years of Accounting or Collections experience. 2+ years Netsuite experience. Strong proficiency in Excel financial reporting skills. Ability to produce consistently high-quality work, independently and with minimal errors. Effectively solve problems, and determine priorities under the pressure of deadlines. Adapt to multiple demands that include shifting and competing priorities, to deliver high quality work in a fast-paced environment. Ability to work across the organization to define and improve processes. Being proactive by thinking ahead and taking action is strongly encouraged. You are excited to be part of the team, ready to learn and contribute. The compensation package for this full-time position includes a base salary range of $53,000-$58,000. Individual compensation packages are based on job-related skills, experience, qualifications, work location, training, and market conditions. In addition to cash compensation (base salary and, where applicable, incentive or overtime pay), Brivonians enjoy a robust benefits and perks package tailored to their work location. Learn more at **************************** About Us Brivo Systems LLC created the cloud-based access control and smart spaces technology category over 20 years ago and remains the global leader serving commercial real estate, multifamily residential, and large distributed enterprises. The company's comprehensive product ecosystem and open API provide businesses with powerful digital tools to increase security automation, elevate employee and tenant experience, and improve the safety of all people and assets in the built environment. Brivo's building access platform is now the digital foundation for the world's largest collection of customer facilities, protecting over 600 million square feet across 60+ countries. Brivo is privately held and headquartered in Bethesda, Maryland, USA. Learn more at ************** Brivo is an Equal Opportunity/Affirmative Action Employer committed to providing an inclusive work environment. If you require reasonable accommodations during the application or interview process, please contact **************.

Brivo is seeking a highly creative, passionate, and skilled Senior Full-Stack Software Engineer to design and develop new web services for a global security system serving millions of users. This is a hybrid position that requires two to three days on-site at our Bethesda, MD headquarters or Lehi, UT office. About the Role: As a key technical leader, you will own the architecture and delivery of high-availability, low-latency API services and user applications that power Brivo's core Access Control platform and services. This requires a proactive approach to system ownership-not only implementing features but also defining the technical roadmap, driving architectural discussions, and providing technical guidance to the team. You will directly manage and optimize the underlying infrastructure for our cloud applications using modern DevOps practices. Our best engineers are adept at picking up new things, enjoy solving challenging problems, speak up, and thrive in this dynamic and fast-paced environment. About the Team: You will join a high-impact Launch Team dedicated to accelerating the development of our platform's next generation. This team helps Brivo customers derive value from their video systems and improve the way people interact with buildings, developing solutions ranging from 3rd party integrations to new video-enabled products and services. The primary objective is the rapid development of AI-enabled features to build the best platform for Smart Spaces. Responsibilities Spend approximately 70% of your time coding. This includes architecting and developing scalable, production-grade API services primarily utilizing Node.js, AWS Lambda, and TypeScript for serverless delivery. Deliver high-quality, responsive user experiences using modern JavaScript frameworks, specifically React/TypeScript. Drive technical design, document key decisions (e.g., Architecture Decision Records - ADRs), and participate rigorously in code reviews and design sessions to maintain the highest quality engineering standards. Own the Cloud Infrastructure and deployment pipelines, utilizing AWS, Kubernetes, and CI/CD tools (e.g., Jenkins) to automate provisioning and ensure continuous integration and delivery. Collaborate effectively with product managers, designers, and QA to design and deliver high-quality features. Work within an Agile team to complete sprint planning, backlog grooming, feature reviews, and closely support your Team Lead with project scoping. Troubleshoot and resolve complex, high-impact production issues, taking full responsibility for application ownership. Proactively identify security vulnerabilities and optimize database performance and data models within PostgreSQL. Set a high bar for engineering excellence and serve as a technical mentor to team members, driving process improvements and promoting best practices across the engineering department. Partner with other teams across the organization to support the company's mission through architectural and technical improvements. Qualifications 5+ years of professional experience designing, developing, and deploying highly available, scalable software solutions. 5+ years of deep, hands-on experience with Serverless development using AWS Lambda and TypeScript. 5+ years of experience working with production applications built on Node.js. Proven experience with modern frontend applications, including React/TypeScript. Strong experience with AWS, Kubernetes, and CI/CD tools. Direct experience using specific technologies like Playwright and LangChain. Deep practical experience with relational databases, specifically PostgreSQL, ORMs, and query optimization. BS degree in Computer Science, Engineering, or a related field, or equivalent practical experience. An advanced degree is preferred. Exceptional written and verbal communication skills, with the ability to articulate complex technical concepts to both technical and non-technical stakeholders. Highly Desirable Skills Direct experience with developing AI-enabled services, familiarity with the OpenAI API, and advanced context engineering techniques. Familiarity with Python and Django for integrating with or maintaining existing services. Experience with video streaming, image processing, and WebRTC. The compensation package for this full-time position includes a base salary range of $130,000 - $160,000 USD. Individual compensation packages are based on job-related skills, experience, qualifications, work location, training, and market conditions. In addition to cash compensation (base salary and, where applicable, incentive or overtime pay), Brivonians enjoy a robust benefits and perks package tailored to their work location. Learn more at **************************** About Us Brivo Systems LLC created the cloud-based access control and smart spaces technology category over 20 years ago and remains the global leader serving commercial real estate, multifamily residential, and large distributed enterprises. The company's comprehensive product ecosystem and open API provide businesses with powerful digital tools to increase security automation, elevate employee and tenant experience, and improve the safety of all people and assets in the built environment. Brivo's building access platform is now the digital foundation for the world's largest collection of customer facilities, protecting over 600 million square feet across 60+ countries. Brivo is privately held and headquartered in Bethesda, Maryland, USA. Learn more at ************** Brivo is an Equal Opportunity/Affirmative Action Employer committed to providing an inclusive work environment. If you require reasonable accommodations during the application or interview process, please contact **************.

As a Multifamily Technical Trainer at Brivo, you will be responsible for developing and delivering comprehensive training programs to our multifamily customer base and our resellers. Your primary focus will be to ensure customers are thoroughly onboarded and proficient in using Brivo's platform and solutions. This role requires exceptional presentation and communication skills, technical expertise, and a passion for empowering users through effective education. This hybrid position is based at our Bethesda, MD headquarters office . Responsibilities New Customer Onboarding & Training: Design and facilitate a live and virtual structured training process for new customers, ensuring comprehensive training on Brivo's platform and guiding clients through each phase of implementation to ensure successful adoption. Existing Customer Training: Provide technical assistance, including system demonstrations and presentations, to existing resellers and established end users. Process Optimization: Continuously evaluate and refine the training playbook to streamline workflows and enhance efficiency, ensuring that customer education is scalable and repeatable. Intrateam Collaboration: Work with the Lead Training Technician to align training with reseller needs and industry best practices, and partner with the Training Content Development team to build supplemental content. Technology & Partner Advocate: Serve as a key technical advisor and advocate for Brivo and third-party products. Cross-Functional Collaboration: Act as a liaison between customers, L&D, multifamily, customer success, sales, sales engineers, product, and support teams to ensure all stakeholder training requirements are captured and addressed. Drive continuous feedback loops to enhance product offerings and training processes. Maintain regular communication with internal stakeholders of multifamily customers, fostering strong relationships and identifying growth opportunities for the training and support process. Strategic Implementation Planning: Collaborate with cross-department leadership and L&D to define and execute robust training strategies tailored to individual customer requirements, ensuring seamless alignment with business objectives. Qualifications 3+ years of experience in customer or partner training in the multifamily or real estate tech industry, with a deep understanding of customer operational needs and technology stack. 3+ years of experience delivering product demonstrations to customers. 1+ years of experience with Brivo products and solutions preferred. Proven track record in leading complex projects from inception through completion, managing multiple stakeholders, and meeting deadlines. Solid understanding of technical infrastructure, cloud-based platforms, and system integration. Demonstrated ability to anticipate customer needs, adapt solutions to meet those needs, and provide exceptional support during the onboarding/training phase. Demonstrated self-confidence, energy, and enthusiasm when collaborating with others and when working with customers and partners. Strong proficiency in using project management tools (such as Asana) to manage and track project tasks, timeline, success, identify trends, and drive continuous improvements in the onboarding and training processes. Outstanding attention to detail and verbal and written communication skills, with the ability to clearly convey technical concepts to both technical and non-technical audiences. Proven ability to build strong relationships with clients and internal teams. Ability to work independently in a remote environment while also contributing effectively within cross-functional teams to drive project success. Proactive, innovative mindset focused on improving implementation processes, enhancing customer experience, and ensuring operational excellence. The compensation package for this full-time position includes a base salary range of $90,000 - $100,000. Individual compensation packages are based on job-related skills, experience, qualifications, work location, training, and market conditions. In addition to cash compensation (base salary and, where applicable, incentive or overtime pay), Brivonians enjoy a robust benefits and perks package tailored to their work location. Learn more at **************************** About Us Brivo Systems LLC created the cloud-based access control and smart spaces technology category over 20 years ago and remains the global leader serving commercial real estate, multifamily residential, and large distributed enterprises. The company's comprehensive product ecosystem and open API provide businesses with powerful digital tools to increase security automation, elevate employee and tenant experience, and improve the safety of all people and assets in the built environment. Brivo's building access platform is now the digital foundation for the world's largest collection of customer facilities, protecting over 600 million square feet across 60+ countries. Brivo is privately held and headquartered in Bethesda, Maryland, USA. Learn more at ************** Brivo is an Equal Opportunity/Affirmative Action Employer committed to providing an inclusive work environment. If you require reasonable accommodations during the application or interview process, please contact **************.

Join Brivo, the global leader in cloud-based access control, as a strategic Technical Product Manager to lead our partnership and API ecosystem in a fast-paced SaaS B2B environment. In this role, you will bridge the gap between business goals and technical execution, crafting the roadmap for integrations that power over 600 million square feet of smart spaces. You will be responsible for crafting the technical vision and implementation details for these critical third-party integrations, ensuring seamless functionality and maximum value for our customers. This is a hybrid position that requires regular on-site collaboration at our Bethesda, MD headquarters or Lehi, UT office. Responsibilities Collaborate with Engineering Leads and Architects to define the long-term technical vision for partnership integrations and API ecosystems, ensuring scalability and security. Translate business goals and partner requirements into detailed technical specifications, user stories, and API definitions for development teams. Contribute to the overall product roadmap by identifying high-value integration opportunities and prioritizing technical debt alongside feature development to align with Brivo's business goals. Manage the end-to-end delivery of integrations, from technical discovery and feasibility assessments to launch and maintenance. Define clear acceptance criteria and work with QA/Automation engineers to ensure comprehensive test coverage for integrations (replacing the manual writing of unit tests). Own the creation and maintenance of technical documentation, including API guides and integration schemas, to support internal developers and external partners. Monitor integration health and usage metrics using data analysis tools to proactively identify bottlenecks and prioritize technical improvements. Act as the primary technical liaison for partners, conducting technical discovery to ensure system compatibility and smooth data exchange. Serve as the internal subject matter expert on industry standards for API protocols, security patterns, and emerging integration technologies. Qualifications Bachelor's degree in Computer Science, Engineering, or Business; an MBA or technical certification is a plus. 8+ years of experience in Product Management, with at least 3 years specifically focused on technical products, API platforms, or backend integrations in a SaaS B2B environment. Deep familiarity with Agile/Scrum methodologies and experience working directly with engineering squads to groom backlogs and plan sprints. Strong understanding of RESTful APIs, web services, and JSON. Capable of reading API documentation and using tools like Postman, Swagger, or Insomnia to validate functionality (Replacing Figma/Whimsical). Proficiency in SQL or data visualization tools (e.g., Tableau, Looker) to query data and make evidence-based roadmap decisions. Familiarity with cloud infrastructure (AWS/Azure), authentication standards (OAuth, SSO), and security best practices. Excellent communication skills with the ability to translate complex technical concepts into business value for non-technical stakeholders and executives. Proven track record of defining and managing technical product roadmaps that align with business goals. Strong project management skills with the ability to prioritize competing integration requests and drive them to completion. Willingness to travel if needed to represent the product and participate in key customer, sales, and industry events (e.g., trade shows, annual sales kick-offs, or user conferences). The compensation package for this full-time position offers an annual base salary of $150,000 - $160,000. Individual compensation packages are based on job-related skills, experience, qualifications, work location, training, and market conditions. In addition to cash compensation (base salary and, where applicable, incentive or overtime pay), Brivonians may be eligible for a benefits and perks package tailored to their work location. Learn more at **************************** About Us Brivo Systems LLC created the cloud-based access control and smart spaces technology category over 20 years ago and remains the global leader serving commercial real estate, multifamily residential, and large distributed enterprises. The company's comprehensive product ecosystem and open API provide businesses with powerful digital tools to increase security automation, elevate employee and tenant experience, and improve the safety of all people and assets in the built environment. Brivo's building access platform is now the digital foundation for the world's largest collection of customer facilities, protecting over 600 million square feet across 60+ countries. Brivo is privately held and headquartered in Bethesda, Maryland, USA. Learn more at ************** Brivo is an Equal Opportunity/Affirmative Action Employer committed to providing an inclusive work environment. If you require reasonable accommodations during the application or interview process, please contact **************.

As a Multifamily Implementation Specialist at Brivo, you will play a critical role in driving the successful deployment and integration of our solutions within our multifamily customer base. Your primary focus will be to ensure the smooth execution of complex implementation projects from start to finish. You will work closely with customers and internal teams to deliver customized solutions, optimize processes, and guarantee operational alignment with Brivo's platform. This role requires exceptional project management skills, technical acumen, and the ability to drive customer satisfaction through effective solution deployment. Responsibilities Strategic Implementation Planning: Collaborate with cross-department leadership and Sales Managers to define and execute robust implementation strategies tailored to individual customer requirements, ensuring seamless alignment with business objectives. Customer Onboarding & Training: Facilitate a structured onboarding process for new customers, ensuring comprehensive training on Brivo's platform and guiding clients through each phase of the implementation to ensure successful adoption. Technical Solution Integration: Work closely with customers' technical teams to integrate Brivo solutions into existing infrastructure, ensuring compatibility and performance optimization while addressing technical challenges and providing expert guidance. Process Optimization: Continuously evaluate and refine the implementation playbook to streamline workflows and enhance efficiency, ensuring that customer deployments are scalable and repeatable. Cross-Functional Collaboration: Act as a liaison between customers, sales, product, and support teams to ensure all stakeholder requirements are captured and addressed. Drive continuous feedback loops to enhance product offerings and implementation processes. Risk Management & Issue Resolution: Identify potential implementation risks early, proactively addressing challenges to avoid delays or disruptions. Serve as the escalation point for resolving complex technical or operational issues. Customer Handover to Success Team: After successful implementation, ensure a smooth handoff to the Customer Success Team for ongoing support and engagement, providing detailed documentation and insights to ensure continued client satisfaction. Qualifications 1+ years of experience in implementation management, preferably in the multifamily or real estate tech industry, with a deep understanding of customer operational needs and technology stack. Proven track record in leading complex projects from inception through completion, managing multiple stakeholders, and meeting deadlines. Solid understanding of technical infrastructure, cloud-based platforms, and system integration. Demonstrated ability to anticipate customer needs, adapt solutions to meet those needs, and provide exceptional support during and after the implementation phase. Strong proficiency in using CRM and project management tools (Salesforce, Jira, Asana) to track project success, identify trends, and drive continuous improvements in the implementation process. Outstanding verbal and written communication skills, with the ability to convey technical concepts to both technical and non-technical audiences. Proven ability to build strong relationships with clients and internal teams. Ability to work independently in a remote environment while also contributing effectively within cross-functional teams to drive project success. Proactive, innovative mindset focused on improving implementation processes, enhancing customer experience, and ensuring operational excellence. The base salary for this full-time role ranges from $50,000 - $60,000. Individual compensation packages are based on job-related skills, experience, qualifications, work location, training, and market conditions. In addition to cash compensation (base salary and, where applicable, incentive or overtime pay), Brivonians enjoy a robust benefits and perks package tailored to their work location. Learn more at brivo.com/about/careers. About Us Brivo Systems LLC created the cloud-based access control and smart spaces technology category over 20 years ago and remains the global leader serving commercial real estate, multifamily residential, and large distributed enterprises. The company's comprehensive product ecosystem and open API provide businesses with powerful digital tools to increase security automation, elevate employee and tenant experience, and improve the safety of all people and assets in the built environment. Brivo's building access platform is now the digital foundation for the world's largest collection of customer facilities, protecting over 600 million square feet across 60+ countries. Brivo is privately held and headquartered in Bethesda, Maryland, USA. Learn more at ************** Brivo is an Equal Opportunity/Affirmative Action Employer committed to providing an inclusive work environment. If you require reasonable accommodations during the application or interview process, please contact **************.

Brivo is seeking a Senior Marketing Manager, Brand and Creative-a strategic leader with a passion for design and proven experience building, scaling, and maintaining a cohesive global brand presence across integrated marketing campaigns. This is a critical player/coach role where you will both define the brand's creative direction and contribute hands-on design work. Reporting to the Director of Digital Marketing, your primary objective is to lead the end-to-end creative process-from strategic vision to asset delivery-ensuring maximum conversion and brand equity across all customer touchpoints. You will streamline and manage process and project flow, optimize team bandwidth, and drive efficiency to ensure the on-time, high-quality execution of all creative assets. This role is ideal for a strategic thinker, strong brand builder, inspired content creator, and exceptional project manager who thrives in a dynamic, results-driven environment. This hybrid position is based at our Bethesda, MD headquarters or Lehi, UT office. Join our team and play a vital role in shaping Brivo's global brand presence. Responsibilities Define the overarching creative vision and oversee the evolving brand look and feel. Serve as the definitive brand guardian, ensuring consistency and integrity across all global, print, and digital collateral. Ideate, lead, and execute marketing strategies to develop attention-grabbing, full-funnel content that aligns with overarching business and brand objectives. Strategically own and optimize the design process, managing day-to-day operations and project flow across cross-functional teams (including Sales, Product, and Operations) to ensure efficient resource allocation and on-time project completion. Actively contribute to design work and content creation, providing hands-on support while also consulting on high-level design strategy to continuously elevate the brand's aesthetic quality. Monitor creative project volume and team bandwidth, collecting data to ensure team efforts are focused on high-value initiatives that maximize brand growth and conversion. Explore and implement opportunities for viral reach and brand awareness through events, online initiatives, influencer marketing, and strategic purchasing of advertising space across diverse mass marketing channels (digital ads, print media, billboards, social media, etc.). Conduct thorough market research and analysis to identify trends, insights, and opportunities for brand differentiation, translating them into actionable creative strategies. Lead the implementation of new brand guidelines and mentor team members on creative best practices and execution excellence. Qualifications Bachelor's degree in Marketing, Advertising, Graphic Design, or a related field. 6+ years of progressive experience in creative leadership, brand management, or marketing roles, demonstrating the ability to manage a brand's presence across multiple channels. A strong portfolio demonstrating both digital and print work, with a focus on visual communication, measurable conversion goals, and strategic storytelling. Deep understanding of brand-building principles, experience developing design systems, and proven ability to execute successful integrated marketing campaigns. Advanced proficiency in the following tools: Creative Suite: Adobe Creative Suite (e.g., Photoshop, Illustrator, InDesign) and Canva. Design and Prototyping: Figma or equivalent industry-standard design tools. Project Management: Asana or similar project management software (Jira, Trello, etc.). Demonstrated ability to adopt a growth mindset in people management and team leadership, with strong mentorship capabilities. Ability to analyze campaign performance data and make data-driven decisions regarding creative strategy and resource allocation. Excellent written and verbal communication skills, with a keen attention to detail and ability to thrive in a fast-paced, deadline-driven environment. Desired Qualifications: Experience managing or collaborating with creative teams across different international markets. Familiarity with the security, access control, or proptech industry. Certification in Project Management (e.g., PMP, Scrum Master). The compensation package for this full-time position includes a base salary range of $135,000 - $145,000. Individual compensation packages are based on job-related skills, experience, qualifications, work location, training, and market conditions. In addition to cash compensation (base salary and, where applicable, incentive or overtime pay), Brivonians enjoy a robust benefits and perks package tailored to their work location. Learn more at **************************** About Us Brivo Systems LLC created the cloud-based access control and smart spaces technology category over 20 years ago and remains the global leader serving commercial real estate, multifamily residential, and large distributed enterprises. The company's comprehensive product ecosystem and open API provide businesses with powerful digital tools to increase security automation, elevate employee and tenant experience, and improve the safety of all people and assets in the built environment. Brivo's building access platform is now the digital foundation for the world's largest collection of customer facilities, protecting over 600 million square feet across 60+ countries. Brivo is privately held and headquartered in Bethesda, Maryland, USA. Learn more at ************** Brivo is an Equal Opportunity/Affirmative Action Employer committed to providing an inclusive work environment. If you require reasonable accommodations during the application or interview process, please contact **************.

Do you thrive in a fast-paced environment, translating complex business needs into elegant Salesforce solutions? Are you a technical leader with a passion for building high-performing applications? If so, we want to hear from you! We're looking for an experienced and highly motivated Technical Lead to guide our development team in designing, implementing, and maintaining robust solutions across the Salesforce and Mulesoft platforms. This role requires a strong background in software architecture, hands-on development expertise, and proven leadership skills to deliver scalable, high-quality integrations and applications that meet business objectives. The ideal candidate will bridge the gap between business requirements and technical implementation, ensuring best practices and governance are followed. Responsibilities Lead a team of developers, providing technical guidance and mentorship. Lead the design and architecture of complex, end-to-end solutions primarily utilizing Salesforce (Sales Cloud, Service Cloud, Experience Cloud, etc.) and Mulesoft's Anypoint Platform. Define and enforce technical standards, best practices, and governance for Salesforce development (Apex, Visualforce, Lightning Web Components, SOQL/SOSL) and Mulesoft integrations (API design, error handling, security, deployment). Conduct code reviews and ensure solutions are secure, scalable, maintainable, and adhere to performance requirements. Serve as the technical point of contact for the development team, providing guidance, mentorship, and resolving complex technical issues. Act as a hands-on developer when needed, building high-quality, efficient code and integration flows. Oversee the full software development lifecycle (SDLC), including requirements gathering, design, development, testing, deployment, and support. Manage the configuration and customization of Salesforce, including declarative tools, custom objects, fields, validation rules, workflow, and process builders. Manage the development and governance of APIs and integration patterns using Mulesoft to connect Salesforce with other enterprise systems (ERP, Data Warehouse, external applications). Collaborate closely with Product Owners, Business Analysts, and Stakeholders to translate business requirements into technical specifications and solution designs. Evaluate new technologies, tools, and features within the Salesforce and Mulesoft ecosystems to recommend strategic improvements. Qualifications 5+ years of progressive experience in Salesforce development. Salesforce Certified Platform Developer I/II MuleSoft Certified Developer Proven hands-on expertise with Salesforce development (Apex, LWC/Aura, Visualforce, API integrations) and configuration. 3+ years of hands-on experience with Mulesoft Anypoint Platform (Design Center, Runtime Manager, API Manager, Anypoint Studio), designing and developing enterprise-level APIs and integrations. Understanding of integration patterns, REST, SOAP, asynchronous messaging, and data security standards. Excellent problem-solving, communication, and interpersonal skills. Experience integrating Salesforce with external systems (ERP, Marketing Automation). Excellent communication and collaboration skills to interact effectively with stakeholders at all levels. Strong problem-solving and analytical skills. Ability to work independently and as part of a team. Passion for building high-quality, user-friendly applications. Preferred Experience with CPQ, NetSuite and HubSpot integrations. Other Salesforce certifications. The base salary for this full-time role ranges from $160,000 - $180,000. Individual compensation packages are based on job-related skills, experience, qualifications, work location, training, and market conditions. In addition to cash compensation (base salary and, where applicable, incentive or overtime pay), Brivonians enjoy a robust benefits and perks package tailored to their work location. Learn more at brivo.com/about/careers. About Us Brivo Systems LLC created the cloud-based access control and smart spaces technology category over 20 years ago and remains the global leader serving commercial real estate, multifamily residential, and large distributed enterprises. The company's comprehensive product ecosystem and open API provide businesses with powerful digital tools to increase security automation, elevate employee and tenant experience, and improve the safety of all people and assets in the built environment. Brivo's building access platform is now the digital foundation for the world's largest collection of customer facilities, protecting over 600 million square feet across 60+ countries. Brivo is privately held and headquartered in Bethesda, Maryland, USA. Learn more at ************** Brivo is an Equal Opportunity/Affirmative Action Employer committed to providing an inclusive work environment. If you require reasonable accommodations during the application or interview process, please contact **************.

The Product Marketing Manager will be responsible for supporting the go-to-market strategy for our multifamily segment. This includes developing unique positioning, messaging, and competitive differentiation to help establish Brivo as a leader in a growing market. The role requires a collaborative individual who will track competitors and market trends to provide insights, build compelling product stories, and support successful product launches, sales enablement, and content creation. This position is based at our Bethesda, MD headquarters or Lehi, UT office. Employees are expected to work on-site at least 2 days per week. Occasional travel may include participating in company meetings, industry trade shows, and other related events. Responsibilities Know Customer, Competition, & Market in the Multifamily segment: Analyze customer product usage, identify untapped opportunities, and refine the multifamily buyer and influencer personas. Track and analyze multifamily market trends to effectively position products and shape product marketing strategies for the business, covering everything from pricing to advertising and launches. Lead competitive analysis and provide the field with quarterly intelligence updates. Perform qualitative and quantitative research, including win/loss, messaging tests, etc, to gain insights into multifamily products and markets. Execute Go-To-Market Strategies: Develop and launch go-to-market plans for new products, adapting strategies to different revenue streams like direct sales, indirect channels, and third-party partnerships. Plan and participate in the launch of new services and products; brief internal teams (e.g., Sales, Marketing, and PR) on product details and go-to-market priorities. Translate complex technical features into clear user benefits and create detailed buyer personas. Collaborate with Product, Engineering, Manufacturing, and other stakeholders to manage project timelines and meet key deadlines. Research and recommend packaging and pricing strategies for new and existing products. Measure success with key performance indicators (KPIs) and customer feedback. Evangelize Brivo Products & Services: Craft product and portfolio messaging that clearly communicates our vision and unique value proposition. Develop engaging and persuasive content for all marketing channels, including our website, landing pages, and ad campaigns, to effectively promote our products, services, and brand. Serve as a product expert, speaking and presenting to both internal teams and external audiences, including customers and partners. Qualifications 5+ years in a product marketing, product management, or similar role. BS/BA in Marketing, Communications, or a similar field. MBA a plus. Prior experience in the multifamily property management industry and/or cloud SaaS security is strongly preferred. Excellent writing and communication skills, comfortable presenting to a variety of audiences. Proven ability to conduct market analysis and competitive research. Familiarity with standard product marketing frameworks and tactics (e.g., Pragmatic Marketing framework, integrated marketing campaigns). Working knowledge of web analytics tools (Google Analytics, WebTrends). Strong analytical, quantitative, and creative skills with a detail-oriented approach. Willingness to travel quarterly to represent the product and participate in key customer, sales, and industry events (e.g., trade shows, annual sales kick-offs, or user conferences). The compensation package for this full-time position includes a base salary range of $140,000 - $150,000. Individual compensation packages are based on job-related skills, experience, qualifications, work location, training, and market conditions. In addition to cash compensation (base salary and, where applicable, incentive or overtime pay), Brivonians enjoy a robust benefits and perks package tailored to their work location. Learn more at **************************** About Us Brivo Systems LLC created the cloud-based access control and smart spaces technology category over 20 years ago and remains the global leader serving commercial real estate, multifamily residential, and large distributed enterprises. The company's comprehensive product ecosystem and open API provide businesses with powerful digital tools to increase security automation, elevate employee and tenant experience, and improve the safety of all people and assets in the built environment. Brivo's building access platform is now the digital foundation for the world's largest collection of customer facilities, protecting over 600 million square feet across 60+ countries. Brivo is privately held and headquartered in Bethesda, Maryland, USA. Learn more at ************** Brivo is an Equal Opportunity/Affirmative Action Employer committed to providing an inclusive work environment. If you require reasonable accommodations during the application or interview process, please contact **************.

The People Operations Specialist is a vital partner in managing the employee lifecycle, from the interview stages to offboarding. This role is responsible for ensuring a seamless, compliant, and positive experience for all employees throughout their journey. The ideal candidate is a highly organized, detail-oriented, and proactive individual with exceptional communication skills and a deep commitment to supporting a positive and effective work environment. This hybrid position is based at our Bethesda, MD headquarters office. Responsibilities * Collaborate with the Talent Acquisition team to schedule interviews, prepare offer letters, and coordinate background checks and reference checks. * Conduct virtual and in-person new hire orientations and serve as the main point of contact for new employees. * Ensure all new hire paperwork, including I-9 documentation, is completed accurately and on time. * Partner with the HR team to create new electronic employee files and ensure all new hire data is accurately entered into ADP WorkforceNow. * Process all employee changes, including promotions, transfers, and title changes, ensuring data is accurate and up-to-date in the HRIS. * Maintain and audit employee personnel files to ensure compliance with company policies and legal requirements. * Generate and analyze reports related to employee data, turnover, and other key HR metrics. * Coordinate and manage the employee offboarding process, including scheduling exit interviews, processing final pay, and ensuring the timely return of company property. * Prepare and process all separation-related paperwork, including benefit information. * Communicate effectively with departing employees and internal departments to ensure a smooth and respectful transition. Qualifications * Bachelor's degree in Business Administration, Communications, Human Resources, or related field (or equivalent experience). * 4+ years in a dynamic administrative or operational support role. * Ability to manage multiple workstreams and maintain attention to detail in a fast-paced environment, ensuring operational deadlines and project milestones are met without compromising quality. * Tech-savvy with mastery of Google Workspace; familiarity with ATSs, ERPs, or CRMs. * Experience with Project Management tools (e.g., Asana, Monday.com) and collaboration platforms (Teams, Slack, Zoom); comfort using AI tools for efficiency. * Proven success in managing complex schedules and logistics, including stakeholder calendars, large-scale meetings, customer workshops, and/or new hire setups. * Exceptional written and verbal communication skills, capable of acting as the primary point of contact for stakeholders, facilitating cross-departmental alignment, and drafting high-level correspondence on behalf of leadership. * Unquestionable integrity with the ability to maintain strict confidentiality regarding sensitive corporate strategy, personnel changes, legal matters, and financial information. The compensation package for this full-time position includes a base salary range of $62,000 - $72,000. Individual compensation packages are based on job-related skills, experience, qualifications, work location, training, and market conditions. In addition to cash compensation (base salary and, where applicable, incentive or overtime pay), Brivonians enjoy a robust benefits and perks package tailored to their work location. Learn more at ****************************

We are looking for a detail-oriented Learning & Development Program Specialist to join our team. Reporting to the Director of L&D, you will serve as the operational backbone of our training programs, managing the end-to-end logistics for both in-person and virtual certifications. This role acts as a primary Subject Matter Expert (SME) for Brivo University, overseeing data integrity, partner support, and the successful execution of our learning initiatives. This hybrid position is based at our Bethesda, MD headquarters office. Responsibilities * Manage the end-to-end scheduling and administrative functions for in-person and virtual Technical Certification Training sessions. * Arrange venues, coordinate accommodations, manage food and beverage logistics, and provide on-site or virtual moderation support. * Serve as the primary administrator for Brivo University (LearnUpon). * Manage all relevant data, ensuring cleanliness and accuracy for external certifications (Technical, Sales, Smart Home) and internal learning paths. * Compile comprehensive program reports by gathering key metrics from learning platforms (LearnUpon, 7taps) and Salesforce. * Analyze learner data-such as course reviews and issues-to debrief the team and improve training content. * Act as the direct support representative for Brivo resellers and field sales teams. * Manage the Training Inbox, answer customer inquiries, and troubleshoot access issues to ensure a seamless learner experience. * Serve as the liaison for content development requests and live training needs (utilizing Asana). * Focus on implementing process automations to improve overall team efficiency and maintain the team's shared digital resources. * Collaborate with Marketing and Sales to actively promote instructor-led training, driving customer interest and ensuring strong attendance for all sessions. * Test and monitor new and updated courses for visual consistency, clarity, and ease of navigation. * Critically review partner-facing materials to ensure high-quality learning experiences. * Provide organizational and programmatic assistance to the wider L&D team as required to support key objectives, including but not limited to maintaining internal sites, managing Brivo's Instagram, updating databases, and coordinating external marketing efforts. Qualifications * Bachelor's degree in Education, Business, Communications, Human Resources, Marketing, or related field (or equivalent experience). * 3+ years in a dynamic operational support or event magnagment role. * 1+ years of LMS administration experience is required. * Experience with event planning, scheduling, and logistics is strongly preferred. * Hands-on experience with Salesforce, Google Workspace, and Mac OS is required. * Experience with Asana (or similar task management tools) and LearnUpon (or similar LMS) is highly desired. * Exceptional communication skills with a passion for helping others learn. * Must possess a sharp attention to detail, particularly regarding data analytics and reporting. * Willingness to travel up to 25% of the time (in addition to local HQ visits) to support training events. * Background in graphic design or visual communication is a plus. The compensation package for this full-time position includes a base salary range of $60,000 - $70,000. Individual compensation packages are based on job-related skills, experience, qualifications, work location, training, and market conditions. In addition to cash compensation (base salary and, where applicable, incentive or overtime pay), Brivonians enjoy a robust benefits and perks package tailored to their work location. Learn more at ****************************

Job DescriptionSummary Brivo is seeking a highly creative, passionate, and skilled Senior Full-Stack Software Engineer to design and develop new web services for a global security system serving millions of users. This is a hybrid position that requires two to three days on-site at our Bethesda, MD headquarters or Lehi, UT office. About the Role: As a key technical leader, you will own the architecture and delivery of high-availability, low-latency API services and user applications that power Brivo's core Access Control platform and services. This requires a proactive approach to system ownership-not only implementing features but also defining the technical roadmap, driving architectural discussions, and providing technical guidance to the team. You will directly manage and optimize the underlying infrastructure for our cloud applications using modern DevOps practices. Our best engineers are adept at picking up new things, enjoy solving challenging problems, speak up, and thrive in this dynamic and fast-paced environment. About the Team: You will join a high-impact Launch Team dedicated to accelerating the development of our platform's next generation. This team helps Brivo customers derive value from their video systems and improve the way people interact with buildings, developing solutions ranging from 3rd party integrations to new video-enabled products and services. The primary objective is the rapid development of AI-enabled features to build the best platform for Smart Spaces. Responsibilities Spend approximately 70% of your time coding. This includes architecting and developing scalable, production-grade API services primarily utilizing Node.js, AWS Lambda, and TypeScript for serverless delivery. Deliver high-quality, responsive user experiences using modern JavaScript frameworks, specifically React/TypeScript. Drive technical design, document key decisions (e.g., Architecture Decision Records - ADRs), and participate rigorously in code reviews and design sessions to maintain the highest quality engineering standards. Own the Cloud Infrastructure and deployment pipelines, utilizing AWS, Kubernetes, and CI/CD tools (e.g., Jenkins) to automate provisioning and ensure continuous integration and delivery. Collaborate effectively with product managers, designers, and QA to design and deliver high-quality features. Work within an Agile team to complete sprint planning, backlog grooming, feature reviews, and closely support your Team Lead with project scoping. Troubleshoot and resolve complex, high-impact production issues, taking full responsibility for application ownership. Proactively identify security vulnerabilities and optimize database performance and data models within PostgreSQL. Set a high bar for engineering excellence and serve as a technical mentor to team members, driving process improvements and promoting best practices across the engineering department. Partner with other teams across the organization to support the company's mission through architectural and technical improvements. Qualifications 5+ years of professional experience designing, developing, and deploying highly available, scalable software solutions. 5+ years of deep, hands-on experience with Serverless development using AWS Lambda and TypeScript. 5+ years of experience working with production applications built on Node.js. Proven experience with modern frontend applications, including React/TypeScript. Strong experience with AWS, Kubernetes, and CI/CD tools. Direct experience using specific technologies like Playwright and LangChain. Deep practical experience with relational databases, specifically PostgreSQL, ORMs, and query optimization. BS degree in Computer Science, Engineering, or a related field, or equivalent practical experience. An advanced degree is preferred. Exceptional written and verbal communication skills, with the ability to articulate complex technical concepts to both technical and non-technical stakeholders. Highly Desirable Skills Direct experience with developing AI-enabled services, familiarity with the OpenAI API, and advanced context engineering techniques. Familiarity with Python and Django for integrating with or maintaining existing services. Experience with video streaming, image processing, and WebRTC. The compensation package for this full-time position includes a base salary range of $130,000 - $160,000 USD. Individual compensation packages are based on job-related skills, experience, qualifications, work location, training, and market conditions. In addition to cash compensation (base salary and, where applicable, incentive or overtime pay), Brivonians enjoy a robust benefits and perks package tailored to their work location. Learn more at **************************** About Us Brivo Systems LLC created the cloud-based access control and smart spaces technology category over 20 years ago and remains the global leader serving commercial real estate, multifamily residential, and large distributed enterprises. The company's comprehensive product ecosystem and open API provide businesses with powerful digital tools to increase security automation, elevate employee and tenant experience, and improve the safety of all people and assets in the built environment. Brivo's building access platform is now the digital foundation for the world's largest collection of customer facilities, protecting over 600 million square feet across 60+ countries. Brivo is privately held and headquartered in Bethesda, Maryland, USA. Learn more at ************** Brivo is an Equal Opportunity/Affirmative Action Employer committed to providing an inclusive work environment. If you require reasonable accommodations during the application or interview process, please contact **************. Powered by JazzHR 9MA83K2Bvv