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Experienced Chief Executive Officer with a 20 year demonstrated history of working in the individual and family social services industry. Skilled in Management, Strategic Planning, Leadership, Healthcare, Project Management, Quality Assurance and Regulation Compliance. Strong business development professional with a Master of Arts - MA focused in Leadership from Augsburg University. Currently, I am responsible for executive oversight of agency operations and department supervisors including; carrying out the responsibilities associated with the management and provision of all services; fiscal operations; creation, establishment and implementation of personnel policies; development of policies relating to mandated reporting requirements; quality assessment and performance improvement strategy. I have extensive experience facilitating the action of a leadership team weaving the capabilities of people, processes and technology to assure strategic planning, risk mitigation and business and service delivery best practices with input from external advisors including our CPA firm, legal firm, external auditors, international accrediting body, insurance brokers, retirement plan and benefit advisors, and executive leadership coach.

As Chief Executive Officer, Jennifer Keough oversees all of JND’s business operations, from day-to-day processes to high-level strategy. She is recognized by practitioners on both sides of the aisle as an expert in all facets of class action administration, from notice through distribution. Jennifer has testified on settlement matters in many courts nationally and before the Senate Committee for Indian Affairs. With more than 20 years of legal experience, Jennifer has directly worked on hundreds of high-profile and complex administration engagements, including such landmark matters as the $20 billion Gulf Coast Claims Facility, $10 billion BP Deepwater Horizon Settlement, $3.4 billion Cobell Indian Trust Settlement (the largest U.S. government class action settlement ever), $3.05 billion VisaCheck/MasterMoney Antitrust Settlement, $1 billion Stryker Modular Hip Settlement, $600 million Engle Smokers Trust Fund, $215 million USC Woman’s Health Center Settlement, the Equifax Data Breach Settlement, valued at $1.3 billion, and countless others. Jennifer formed JND with her partners in 2016. A few months later she was appointed by the United States District Court for the Northern District of California as the Independent Claims Administrator (“ICA”) in a complex BP Solar Panel Settlement. Jennifer oversaw the notice and administration, including the inspection, remediation and replacement of solar panels on homes and businesses throughout the United States. Soon after, Jennifer was also chosen to oversee the Loblaw restitution program in Canada in which every adult in the country was eligible to participate. Since then, she has continued to be appointed notice expert in a number of high-profile matters. Prior to forming JND, Jennifer was COO and executive vice president for one of the then largest legal administration firms in the country. Previously, she worked as a class action business analyst at Perkins Coie, responsible for managing complex class action settlements and remediation programs, including the selection, retention and supervision of legal administration firms. In 2017, Jennifer was named a female entrepreneur of the year finalist in the 14th annual Stevie Awards for Women in Business. In 2015 and 2017, she was recognized as a “Woman Worth Watching” by Profiles in Diversity Journal. In 2013, she was featured in a CNN article, “What Changes with Women in the Boardroom.” Jennifer is frequently invited to speak on class action issues and has written numerous articles in her areas of expertise. Jennifer earned her B.A., M.S.F. with honors and J.D. from Seattle University.