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Become A Broadband Technician

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Working As A Broadband Technician

  • Communicating with Persons Outside Organization
  • Updating and Using Relevant Knowledge
  • Documenting/Recording Information
  • Repairing and Maintaining Electronic Equipment
  • Getting Information
  • $58,485

    Average Salary

What Does A Broadband Technician Do

Telecommunications equipment installers and repairers, also known as telecom technicians, set up and maintain devices or equipment that carry communications signals, connect to telephone lines, and access the Internet.

Duties

Telecommunications equipment installers and repairers typically do the following:

  • Install communications equipment in offices, private homes, and buildings that are under construction
  • Set up, rearrange, and replace routing and dialing equipment
  • Inspect and service equipment, wiring, and phone jacks
  • Repair or replace faulty, damaged, and malfunctioning equipment
  • Test repaired, newly installed, and updated equipment to ensure that it works properly
  • Adjust or calibrate equipment settings to improve its performance
  • Keep records of maintenance, repairs, and installations
  • Demonstrate and explain the use of equipment to customers

Telephone, computer, and cable telecommunications systems rely on equipment to process and transmit vast amounts of data. Telecommunications equipment installers and repairers install and service this equipment.

These workers use many different tools to inspect equipment and diagnose problems. For instance, to locate distortions in signals, they may employ spectrum analyzers and polarity probes. They also commonly use hand tools, including screwdrivers and pliers, to take equipment apart and repair it.

Many telecom technicians also work with computers, specialized hardware, and other diagnostic equipment. They follow manufacturers’ instructions or technical manuals to install or update software and programs for devices.

Telecommunications equipment installers and repairers who work at a client’s location must track hours worked, parts used, and costs incurred. Workers who set up and maintain lines outdoors are classified as line installers and repairers.

The specific tasks of telecom technicians vary depending on their specialization and where they work.

The following are examples of types of telecommunications equipment installers and repairers:

Central office technicians set up and maintain switches, routers, fiber optic cables, and other equipment at switching hubs, called central offices. These hubs send, process, and amplify data from thousands of telephone, Internet, and cable connections. Telecom technicians receive alerts on equipment malfunctions from auto-monitoring switches and are able to correct the problems remotely. 

Headend technicians perform similar work to central office technicians, but work at distribution centers for cable and television companies, called headends. Headends are control centers in which technicians monitor signals for cable network companies that provide cable television and modem services to subscribers in the local area.

PBX installers and repairers set up and service private branch exchange (PBX) switchboards. This equipment relays incoming, outgoing, and interoffice telephone calls and may process Internet access and telephone communications, such as Voice over Internet Protocol (VoIP) technology.

PBX installers and repairers connect telecom equipment to communications cables. They test and repair the connections to ensure that adequate power is available and communication links work properly. They install and repair frames, supports, power systems, alarms, and telephone sets. Because switches and switchboards are computerized, PBX installers also install software or program the equipment.

Station installers and repairers—sometimes known as home installers and repairers—set up and repair telecommunications equipment in customers’ homes and businesses. For example, they set up modems to install telephone, Internet, and cable television services.

When customers have problems, station repairers test the customer’s lines to determine if the problem is inside the building or outside. If the problem is inside, they try to repair it. If the problem is outside, they refer the problem to line repairers.

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How To Become A Broadband Technician

Telecommunications equipment installers and repairers typically need postsecondary education in electronics, telecommunications, or computer technology and receive on-the-job training. Industry certification is required for some positions.

Education

Postsecondary education in electronics, telecommunications, or computers is typically needed for telecom technicians. 

Technical instruction in basic electronics, telecommunications, and computer science offered in community colleges and technical schools may be particularly helpful. Most programs lead to a certificate or an associate’s degree in electronics repair, computer science, or related subjects.

Some employers prefer to hire candidates with an associate’s degree, particularly for positions such as central office technicians, headend technicians, and those working with commercial communications systems.

Training

Once hired, telecom technicians receive on-the-job training, typically lasting a few months. Training involves a combination of classroom instruction and hands-on work with an experienced technician. In these settings, workers learn the equipment’s internal parts and the tools needed for repair. Technicians who have completed postsecondary education often require less on-the-job instruction than those who have not. 

Some companies may send new employees to training sessions to learn about equipment, procedures, and technologies offered by equipment manufacturers or industry organizations.

Because technology in this field constantly changes, telecom technicians must continue learning about new equipment over the course of their careers.

Licenses, Certifications, and Registrations

Some technicians must be certified to perform certain tasks or to work on specific equipment. Certification requirements vary by employer and specialization.

Organizations, such as the Society of Cable Telecommunications Engineers, offer certifications for telecom technicians. Some manufacturers also provide certifications for working with specific equipment.

Advancement

Advancement opportunities often depend on previous work experience and training. Repairers with extensive knowledge of equipment may be qualified to become manufacturing sales representatives.

Important Qualities

Color vision. Telecom technicians must be able to distinguish different colors because they work with color-coded wires.

Customer-service skills. Telecom technicians who work in customers’ homes and offices, should be friendly and polite. They must be able to teach people how to maintain and operate communications equipment.

Dexterity. Telecom technicians’ tasks, such as repairing small devices, connecting components, and using hand tools, require a steady hand and good hand–eye coordination.

Mechanical skills. Telecom technicians must be familiar with the devices they install and repair, their internal parts, and the appropriate tools needed to use, install, or fix them. They must also be able to understand manufacturers’ instructions when installing or repairing equipment.

Troubleshooting skills. Telecom technicians must be able to troubleshoot and devise solutions to problems that are not immediately apparent.

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Do you work as a Broadband Technician?

Broadband Technician Jobs

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Broadband Technician Career Paths

Broadband Technician
Network Technician Systems Engineer Project Manager
Construction Manager
10 Yearsyrs
System Technician Systems Engineer Information Technology Director
Director, Technical Operations
10 Yearsyrs
Network Technician Systems Administrator Engineer
Engineering Manager
10 Yearsyrs
Technical Support Specialist Engineer Project Engineer
Engineering Supervisor
7 Yearsyrs
Lead Technician Senior Technologist Field Technician
Field Manager
5 Yearsyrs
Satellite Technician Security Officer Field Supervisor
Field Operation Manager
8 Yearsyrs
Electronics Technician Operator Dispatcher
Fleet Manager
7 Yearsyrs
System Technician Technician Foreman
General Contractor
6 Yearsyrs
Technician Technical Support Specialist Network Administrator
Information Technology Director
10 Yearsyrs
Lead Technician Shop Foreman Installer
Installation Manager
7 Yearsyrs
Electronics Technician Installation Technician
Lead Installer
5 Yearsyrs
Maintenance Technician Production Supervisor Warehouse Manager
Logistics Manager
7 Yearsyrs
Telecommunications Technician Outside Plant Technician Cable Splicing Technician
Manager Local
8 Yearsyrs
Field Technician Systems Administrator Operations Manager
Regional Operation Manager
9 Yearsyrs
Technician Service Technician
Service Manager
7 Yearsyrs
Field Technician Field Service Technician Operations Manager
Site Manager
7 Yearsyrs
Telecommunications Technician Field Engineer Estimator Project Manager
Supervisor And Project Manager
6 Yearsyrs
Maintenance Technician Lead Technician
Technical Manager
7 Yearsyrs
Technical Support Specialist Specialist Service Technician
Technical Services Manager
7 Yearsyrs
Satellite Technician Cable Technician Telecommunications Technician
Telecommunications Manager
7 Yearsyrs
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Do you work as a Broadband Technician?

Broadband Technician Demographics

Gender

Male

91.4%

Female

7.1%

Unknown

1.5%
Ethnicity

White

63.5%

Hispanic or Latino

15.0%

Black or African American

11.7%

Asian

6.2%

Unknown

3.5%
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Foreign Languages Spoken

Spanish

67.6%

Carrier

8.8%

French

5.9%

Vietnamese

2.9%

German

2.9%

Bosnian

2.9%

Persian

2.9%

Korean

2.9%

Croatian

2.9%
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Broadband Technician Education

Schools

University of Phoenix

24.8%

Western Governors University

7.6%

University of Missouri - Saint Louis

5.7%

Rochester Community and Technical College

4.8%

Greenville Technical College

4.8%

ECPI University

3.8%

Southwestern Illinois College

3.8%

Sullivan University

3.8%

Herzing University

3.8%

McNeese State University

3.8%

Heald College - Central Administrative Office

3.8%

Rasmussen College

3.8%

American InterContinental University

3.8%

Mississippi Delta Community College

3.8%

Indiana University Southeast

3.8%

Arapahoe Community College

2.9%

T.A. Lawson State Community College

2.9%

Trident Technical College

2.9%

Macomb Community College

2.9%

Ashford University

2.9%
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Majors

Business

14.2%

Information Technology

12.6%

Electrical Engineering

9.8%

Computer Science

8.3%

Computer Networking

8.1%

Electrical Engineering Technology

7.8%

Computer Information Systems

6.6%

Criminal Justice

6.4%

General Studies

4.7%

Communication

3.6%

Computer Technical Support

2.2%

Automotive Technology

2.1%

Graphic Design

2.1%

Drafting And Design

1.7%

Fire Science And Protection

1.7%

Kinesiology

1.7%

Psychology

1.7%

Environmental Control Technologies/Technicians

1.7%

Accounting

1.6%

Liberal Arts

1.4%
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Degrees

Other

39.8%

Bachelors

23.4%

Associate

23.1%

Certificate

8.1%

Masters

3.4%

Diploma

2.0%

License

0.1%

Doctorate

0.1%
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Top Skills for A Broadband Technician

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  1. Internet Services
  2. Telephone Services
  3. External Customer Service
You can check out examples of real life uses of top skills on resumes here:
  • Explain internet protocol television, voice over internet protocol and internet services to subscribers after installation.
  • Provided the installation of cable, LAN, WAN, Internet and telephone services within the Douglas county area.
  • Work duties included providing quality internal and external customer service surrounding the company values.
  • Trouble shooting problems at house and on telephone poles and relaying findings to systems tech, and handling many other task
  • Tested/measured video and audio output.

How Would You Rate Working As a Broadband Technician?

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Top Broadband Technician Employers

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Jobs From Top Broadband Technician Employers

Broadband Technician Videos

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On the Job with a Charter Technician

I Wanna Be - Telecommunications Tech

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