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Become A Broadband Technician

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Working As A Broadband Technician

  • Communicating with Persons Outside Organization
  • Updating and Using Relevant Knowledge
  • Documenting/Recording Information
  • Repairing and Maintaining Electronic Equipment
  • Getting Information
  • $63,710

    Average Salary

What Does A Broadband Technician Do

Telecommunications equipment installers and repairers, also known as telecom technicians, set up and maintain devices or equipment that carry communications signals, connect to telephone lines, and access the Internet.

Duties

Telecommunications equipment installers and repairers typically do the following:

  • Install communications equipment in offices, private homes, and buildings that are under construction
  • Set up, rearrange, and replace routing and dialing equipment
  • Inspect and service equipment, wiring, and phone jacks
  • Repair or replace faulty, damaged, and malfunctioning equipment
  • Test repaired, newly installed, and updated equipment to ensure that it works properly
  • Adjust or calibrate equipment settings to improve its performance
  • Keep records of maintenance, repairs, and installations
  • Demonstrate and explain the use of equipment to customers

Telephone, computer, and cable telecommunications systems rely on equipment to process and transmit vast amounts of data. Telecommunications equipment installers and repairers install and service this equipment.

These workers use many different tools to inspect equipment and diagnose problems. For instance, to locate distortions in signals, they may employ spectrum analyzers and polarity probes. They also commonly use hand tools, including screwdrivers and pliers, to take equipment apart and repair it.

Many telecom technicians also work with computers, specialized hardware, and other diagnostic equipment. They follow manufacturers’ instructions or technical manuals to install or update software and programs for devices.

Telecommunications equipment installers and repairers who work at a client’s location must track hours worked, parts used, and costs incurred. Workers who set up and maintain lines outdoors are classified as line installers and repairers.

The specific tasks of telecom technicians vary depending on their specialization and where they work.

The following are examples of types of telecommunications equipment installers and repairers:

Central office technicians set up and maintain switches, routers, fiber optic cables, and other equipment at switching hubs, called central offices. These hubs send, process, and amplify data from thousands of telephone, Internet, and cable connections. Telecom technicians receive alerts on equipment malfunctions from auto-monitoring switches and are able to correct the problems remotely. 

Headend technicians perform similar work to central office technicians, but work at distribution centers for cable and television companies, called headends. Headends are control centers in which technicians monitor signals for cable network companies that provide cable television and modem services to subscribers in the local area.

PBX installers and repairers set up and service private branch exchange (PBX) switchboards. This equipment relays incoming, outgoing, and interoffice telephone calls and may process Internet access and telephone communications, such as Voice over Internet Protocol (VoIP) technology.

PBX installers and repairers connect telecom equipment to communications cables. They test and repair the connections to ensure that adequate power is available and communication links work properly. They install and repair frames, supports, power systems, alarms, and telephone sets. Because switches and switchboards are computerized, PBX installers also install software or program the equipment.

Station installers and repairers—sometimes known as home installers and repairers—set up and repair telecommunications equipment in customers’ homes and businesses. For example, they set up modems to install telephone, Internet, and cable television services.

When customers have problems, station repairers test the customer’s lines to determine if the problem is inside the building or outside. If the problem is inside, they try to repair it. If the problem is outside, they refer the problem to line repairers.

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How To Become A Broadband Technician

Telecommunications equipment installers and repairers typically need postsecondary education in electronics, telecommunications, or computer technology and receive on-the-job training. Industry certification is required for some positions.

Education

Postsecondary education in electronics, telecommunications, or computers is typically needed for telecom technicians. 

Technical instruction in basic electronics, telecommunications, and computer science offered in community colleges and technical schools may be particularly helpful. Most programs lead to a certificate or an associate’s degree in electronics repair, computer science, or related subjects.

Some employers prefer to hire candidates with an associate’s degree, particularly for positions such as central office technicians, headend technicians, and those working with commercial communications systems.

Training

Once hired, telecom technicians receive on-the-job training, typically lasting a few months. Training involves a combination of classroom instruction and hands-on work with an experienced technician. In these settings, workers learn the equipment’s internal parts and the tools needed for repair. Technicians who have completed postsecondary education often require less on-the-job instruction than those who have not. 

Some companies may send new employees to training sessions to learn about equipment, procedures, and technologies offered by equipment manufacturers or industry organizations.

Because technology in this field constantly changes, telecom technicians must continue learning about new equipment over the course of their careers.

Licenses, Certifications, and Registrations

Some technicians must be certified to perform certain tasks or to work on specific equipment. Certification requirements vary by employer and specialization.

Organizations, such as the Society of Cable Telecommunications Engineers, offer certifications for telecom technicians. Some manufacturers also provide certifications for working with specific equipment.

Advancement

Advancement opportunities often depend on previous work experience and training. Repairers with extensive knowledge of equipment may be qualified to become manufacturing sales representatives.

Important Qualities

Color vision. Telecom technicians must be able to distinguish different colors because they work with color-coded wires.

Customer-service skills. Telecom technicians who work in customers’ homes and offices, should be friendly and polite. They must be able to teach people how to maintain and operate communications equipment.

Dexterity. Telecom technicians’ tasks, such as repairing small devices, connecting components, and using hand tools, require a steady hand and good hand–eye coordination.

Mechanical skills. Telecom technicians must be familiar with the devices they install and repair, their internal parts, and the appropriate tools needed to use, install, or fix them. They must also be able to understand manufacturers’ instructions when installing or repairing equipment.

Troubleshooting skills. Telecom technicians must be able to troubleshoot and devise solutions to problems that are not immediately apparent.

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Broadband Technician jobs

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Broadband Technician Career Paths

Broadband Technician
Electronics Technician Technician Account Manager
Area Manager
7 Yearsyrs
Field Technician Field Service Technician Service Manager
Branch Manager
6 Yearsyrs
Technical Support Specialist Information Technology Manager Director Of Information
Chief Information Officer
11 Yearsyrs
Lead Technician Senior Consultant Director Of Information
Chief Technology Officer
11 Yearsyrs
System Technician Technician Project Manager
Construction Manager
10 Yearsyrs
Satellite Technician Security Officer Field Supervisor
Construction Superintendent
9 Yearsyrs
Electronics Technician Service Technician General Manager
District Manager
7 Yearsyrs
Maintenance Technician Engineering Technician Engineer
Engineering Manager
10 Yearsyrs
Network Administrator Operations Manager Assistant Director
Environmental Services Director
9 Yearsyrs
Technician Service Technician Service Manager
General Manager
7 Yearsyrs
Network Technician Network Administrator Information Technology Manager
Information Technology Director
10 Yearsyrs
Network Technician Systems Administrator
Information Technology Manager
8 Yearsyrs
Satellite Technician Cable Technician Installation Technician
Installation Manager
6 Yearsyrs
Field Technician Project Manager Program Manager
Operations Director
9 Yearsyrs
Technician Field Service Technician Service Manager
Operations Manager
7 Yearsyrs
Maintenance Technician Maintenance Manager Operations Manager
President Of Operations
11 Yearsyrs
Technical Support Specialist Systems Analyst Business Analyst
Product Manager
7 Yearsyrs
Lead Technician Technical Support Specialist Quality Assurance Analyst
Quality Assurance Manager
9 Yearsyrs
System Technician Systems Administrator Director Of Information
Vice President Of Information Technology
12 Yearsyrs
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Broadband Technician Demographics

Gender

Male

91.5%

Female

6.9%

Unknown

1.5%
Ethnicity

White

80.9%

Hispanic or Latino

11.0%

Asian

6.1%

Unknown

1.5%

Black or African American

0.5%
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Languages Spoken

Spanish

69.7%

Carrier

9.1%

French

6.1%

Vietnamese

3.0%

Bosnian

3.0%

Persian

3.0%

Korean

3.0%

Croatian

3.0%
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Broadband Technician Education

Schools

University of Phoenix

22.5%

Western Governors University

7.8%

University of Missouri - Saint Louis

5.9%

Rochester Community and Technical College

4.9%

Greenville Technical College

4.9%

ECPI University

3.9%

Southwestern Illinois College

3.9%

Herzing University

3.9%

McNeese State University

3.9%

Heald College - Central Administrative Office

3.9%

Rasmussen College

3.9%

American InterContinental University

3.9%

Mississippi Delta Community College

3.9%

Indiana University Southeast

3.9%

Louisiana Tech University

3.9%

Arapahoe Community College

2.9%

T.A. Lawson State Community College

2.9%

Trident Technical College

2.9%

Macomb Community College

2.9%

Ashford University

2.9%
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Majors

Business

13.5%

Information Technology

12.8%

Electrical Engineering

10.0%

Computer Science

8.4%

Electrical Engineering Technology

7.9%

Computer Networking

7.9%

Computer Information Systems

6.9%

Criminal Justice

6.7%

General Studies

4.6%

Communication

3.7%

Automotive Technology

2.1%

Computer Technical Support

2.1%

Graphic Design

2.1%

Fire Science And Protection

1.8%

Psychology

1.8%

Environmental Control Technologies/Technicians

1.8%

Drafting And Design

1.6%

Kinesiology

1.6%

Liberal Arts

1.4%

Computer Engineering

1.4%
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Degrees

Other

40.3%

Bachelors

23.6%

Associate

22.1%

Certificate

8.2%

Masters

3.4%

Diploma

2.1%

License

0.2%

Doctorate

0.1%
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Top Skills for A Broadband Technician

InternetServicesTelephoneServicesExternalCustomerServiceTroubleShootingVideoTVCompanyVehicleSmallHandToolsFiberElectronicTestEquipmentVoipCustomerPremiseNetworkPhoneServicesTroubleCallsWindowsOshaFCCTechnicalQualityAssuranceTechnicalSupportProperUSE

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Top Broadband Technician Skills

  1. Internet Services
  2. Telephone Services
  3. External Customer Service
You can check out examples of real life uses of top skills on resumes here:
  • Performed the installation television and internet services.
  • Install, troubleshoot, and repair Cable TV, Internet, and Telephone services in a residential setting.
  • Work duties included providing quality internal and external customer service surrounding the company values.
  • Job Responsibilities Include: Customer service; equipment and wire installation; trouble shooting
  • Tested/measured video and audio output.

Top Broadband Technician Employers

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Broadband Technician Videos

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On the Job with a Charter Technician

I Wanna Be - Telecommunications Tech

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