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Become A Broadband Technician

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Working As A Broadband Technician

  • Communicating with Persons Outside Organization
  • Updating and Using Relevant Knowledge
  • Documenting/Recording Information
  • Repairing and Maintaining Electronic Equipment
  • Getting Information
  • $63,710

    Average Salary

Example Of What A Broadband Technician does

  • Sprint Quality Control and FCC regulations on all completed installs.
  • Install all CPE into database for circuit connections.
  • Provide quality internal and external customer service reflecting the Company values.
  • Educated and trained customer on proper use of the service and equipment usage.
  • Help co-techs with installations and trouble calls.
  • Home Technical Quality Assurance Profesional.
  • Performed video, Digital TV and Fiber Optic Cable maintenance.
  • Trouble shooting, repair and installation of cable, phone and internet.
  • Installed broadband TV, internet, and phone services for residential customers.
  • Use small hand tools, power tools, meters, and test equipment.
  • Install and configure network interface, customer system configurations and settings that interfere with use of the service.
  • Identify and report all incidents of noncompliance (FCC, NESC, OSHA and WOW standards).
  • Install Residential/Commercial Internet, television, and telephone services - Troubleshoot and fix these services
  • Responded to and completed subscriber technical service calls.
  • Cable TV, Voip, Internet.
  • Perform new connects, reconnects, disconnects, upgrades, downgrades and change-of-service.
  • Install and troubleshoot business phone services.
  • Work with computer operating systems Windows and Mac.
  • Measure signal strength at utility poles, using electronic test equipment.
  • Job Requirements: Customer service; Escalations; Technical support; Research; Sales

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How To Become A Broadband Technician

Telecommunications equipment installers and repairers typically need postsecondary education in electronics, telecommunications, or computer technology and receive on-the-job training. Industry certification is required for some positions.

Education

Postsecondary education in electronics, telecommunications, or computers is typically needed for telecom technicians. 

Technical instruction in basic electronics, telecommunications, and computer science offered in community colleges and technical schools may be particularly helpful. Most programs lead to a certificate or an associate’s degree in electronics repair, computer science, or related subjects.

Some employers prefer to hire candidates with an associate’s degree, particularly for positions such as central office technicians, headend technicians, and those working with commercial communications systems.

Training

Once hired, telecom technicians receive on-the-job training, typically lasting a few months. Training involves a combination of classroom instruction and hands-on work with an experienced technician. In these settings, workers learn the equipment’s internal parts and the tools needed for repair. Technicians who have completed postsecondary education often require less on-the-job instruction than those who have not. 

Some companies may send new employees to training sessions to learn about equipment, procedures, and technologies offered by equipment manufacturers or industry organizations.

Because technology in this field constantly changes, telecom technicians must continue learning about new equipment over the course of their careers.

Licenses, Certifications, and Registrations

Some technicians must be certified to perform certain tasks or to work on specific equipment. Certification requirements vary by employer and specialization.

Organizations, such as the Society of Cable Telecommunications Engineers, offer certifications for telecom technicians. Some manufacturers also provide certifications for working with specific equipment.

Advancement

Advancement opportunities often depend on previous work experience and training. Repairers with extensive knowledge of equipment may be qualified to become manufacturing sales representatives.

Important Qualities

Color vision. Telecom technicians must be able to distinguish different colors because they work with color-coded wires.

Customer-service skills. Telecom technicians who work in customers’ homes and offices, should be friendly and polite. They must be able to teach people how to maintain and operate communications equipment.

Dexterity. Telecom technicians’ tasks, such as repairing small devices, connecting components, and using hand tools, require a steady hand and good hand–eye coordination.

Mechanical skills. Telecom technicians must be familiar with the devices they install and repair, their internal parts, and the appropriate tools needed to use, install, or fix them. They must also be able to understand manufacturers’ instructions when installing or repairing equipment.

Troubleshooting skills. Telecom technicians must be able to troubleshoot and devise solutions to problems that are not immediately apparent.

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Broadband Technician jobs

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Broadband Technician Career Paths

Broadband Technician
Electronics Technician Technician Account Manager
Area Manager
7 Yearsyrs
Field Technician Field Service Technician Service Manager
Branch Manager
6 Yearsyrs
Technical Support Specialist Information Technology Manager Director Of Information
Chief Information Officer
11 Yearsyrs
Lead Technician Senior Consultant Director Of Information
Chief Technology Officer
11 Yearsyrs
System Technician Technician Project Manager
Construction Manager
10 Yearsyrs
Satellite Technician Security Officer Field Supervisor
Construction Superintendent
9 Yearsyrs
Electronics Technician Service Technician General Manager
District Manager
7 Yearsyrs
Maintenance Technician Engineering Technician Engineer
Engineering Manager
10 Yearsyrs
Network Administrator Operations Manager Assistant Director
Environmental Services Director
9 Yearsyrs
Technician Service Technician Service Manager
General Manager
7 Yearsyrs
Network Technician Network Administrator Information Technology Manager
Information Technology Director
10 Yearsyrs
Network Technician Systems Administrator
Information Technology Manager
8 Yearsyrs
Satellite Technician Cable Technician Installation Technician
Installation Manager
6 Yearsyrs
Field Technician Project Manager Program Manager
Operations Director
9 Yearsyrs
Technician Field Service Technician Service Manager
Operations Manager
7 Yearsyrs
Maintenance Technician Maintenance Manager Operations Manager
President Of Operations
11 Yearsyrs
Technical Support Specialist Systems Analyst Business Analyst
Product Manager
7 Yearsyrs
Lead Technician Technical Support Specialist Quality Assurance Analyst
Quality Assurance Manager
9 Yearsyrs
System Technician Systems Administrator Director Of Information
Vice President Of Information Technology
12 Yearsyrs
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Broadband Technician Demographics

Gender

  • Male

    91.5%
  • Female

    6.9%
  • Unknown

    1.5%

Ethnicity

  • White

    80.9%
  • Hispanic or Latino

    11.0%
  • Asian

    6.1%
  • Unknown

    1.5%
  • Black or African American

    0.5%
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Languages Spoken

  • Spanish

    69.7%
  • Carrier

    9.1%
  • French

    6.1%
  • Vietnamese

    3.0%
  • Bosnian

    3.0%
  • Persian

    3.0%
  • Korean

    3.0%
  • Croatian

    3.0%
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Broadband Technician

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Broadband Technician Education

Broadband Technician

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Top Skills for A Broadband Technician

InternetServicesTelephoneServicesExternalCustomerServiceTroubleShootingVideoTVCompanyVehicleSmallHandToolsFiberElectronicTestEquipmentVoipCustomerPremiseNetworkPhoneServicesTroubleCallsWindowsOshaFCCTechnicalQualityAssuranceTechnicalSupportProperUSE

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Top Broadband Technician Skills

  1. Internet Services
  2. Telephone Services
  3. External Customer Service
You can check out examples of real life uses of top skills on resumes here:
  • Performed the installation television and internet services.
  • Install, troubleshoot, and repair Cable TV, Internet, and Telephone services in a residential setting.
  • Work duties included providing quality internal and external customer service surrounding the company values.
  • Job Responsibilities Include: Customer service; equipment and wire installation; trouble shooting
  • Tested/measured video and audio output.

Top Broadband Technician Employers

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Broadband Technician Videos

Time Warner Cable - Technician.mpg

On the Job with a Charter Technician

I Wanna Be - Telecommunications Tech

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