Broadband technician job description

Eagle, Vyve and Northland are leading broadband Internet providers serving largely non-urban communities in 16 states. A technology leader in the cable and broadband sectors, Vyve Broadband offers an extensive range of broadband, fiber connectivity, cable television and voice services for commercial and residential customers. Residential services include high-speed Internet with speeds up to Vyve Gig, all- digital, high-definition video and fully featured digital voice. Vyve Business Services provides optical Ethernet, PRI and hosted voice services to the business community. Together, Eagle, Vyve and Northland serve areas of Alabama, Arkansas, California, Colorado, Georgia, Idaho, Kansas, Louisiana, Nebraska, North Carolina, Oklahoma, South Carolina, Tennessee, Texas, Washington, and Wyoming.

Are you a person:

• Looking for a career, not just a job?
• Looking for a career with a clear path for promotion and advancement?
• Who wants to advance quickly in your career at your own pace?
• Who is curious and likes learning new things?
• Who likes helping people solve problems?
• Who enjoys working with technology?
• Who enjoys working independently?
• Who enjoys working outdoors?

We are looking for people who:

• Are ambitious and want to grow and advance in their career.
• Have a passion for learning
• Have good interpersonal and verbal skills
• Are organized and able to prioritize
• Have good judgment
• Are logical thinkers
• Present a professional image
• Are dependable
• Are safe courteous drivers with a good driving record
• Are high school graduates or equivalent
• Can lift ladders weighing up to 75 pounds

We will train you to:

• Install, configure, test, troubleshoot and repair internet service in homes and businesses.
• Install, configure, test, troubleshoot and repair Wi-Fi equipment and networks in homes and businesses.
• Install, configure, test, troubleshoot, and repair digital video equipment and networks in homes and businesses.
• Install, configure, test, troubleshoot and repair digital voice equipment and networks in homes and businesses.
• Install, configure, test, troubleshoot and repair the components of fiber optic cable networks outdoors and in homes and businesses.
• Install, configure, test, troubleshoot and repair the components of coaxial cable networks outdoors and in homes and businesses

We proudly offer:

• Fun and friendly work environment
• A culture that that encourages growth
• Career with a future
• Paid training
• Great benefits package
• Complimentary cable for employees who live within our service area

Vyve Broadband is an equal opportunity employer and does not unlawfully discriminate against employees or applicants for employment on the basis of an individual’s race, color, religion, creed, sex, national origin, age, handicap, disability, marital status, veteran status, reserve or National Guard status, or any other status protected by applicable law.

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The Broadband Technician III position performs extremely complex installations, disconnects and service changes for residential and business customers, including FTTH (Fiber to the Home) and support PON/Metro E. These services include, but are not limited to, video service, HSD Services, and home/business phone service. This role performs advanced troubleshooting from the tap to the customer's electronic devices (TV, DVD, Modem etc.). This position will be responsible for installing, splicing, repairing and maintaining aerial, buried, and/or underground fiber optic and copper cable. This position will be knowledgeable of commonly used concepts, practices, and procedures within the field of telecommunications.

Compensation for this position generally ranges from $25.00 - $32.00 per hour, but is based on experience.
This position is eligible for a $5,000 sign-on bonus! (Payout terms apply)

TDS Broadband Service provides cable TV, broadband internet, and phone service for more than 370,000 customer connections in Arizona, Colorado, Nevada, New Mexico, North Carolina, Oregon, Utah, and Texas. BendBroadband, located in Central Oregon, is part of TDS Broadband Service. Visit hello TDS.com or BendBroadband.com.

TDS Broadband Service is part of TDS Telecommunications LLC (TDS Telecom), headquartered in Madison, Wisconsin. Combined, the companies employ more than 3,100 people. Visit tdstelecom.com.

TDS Broadband Service and TDS Telecom are subsidiaries of Telephone and Data Systems, Inc. [NYSE: TDS], a Fortune 1000 company. Founded in 1969, Telephone and Data Systems provides wireless, broadband, video and voice; and hosted and managed services to approximately 6 million connections nationwide through its businesses: UScellular, TDS Telecom, and OneNeck IT Solutions. TDS Inc. has been named to several Forbes lists, including America's Best Employers for Diversity, Best Large Employers, and Best Employers for Women. Visit tdsinc.com.

+ Perform complex installation of all necessary cable wiring (interior and exterior) and hardware from the tap to the customer's equipment for reception of cable and other company services that are offered for single, multi-family, and/or commercial dwellings. This may include subject matter expertise related to the RF distribution of signals. All aspects of the network from the optical node to the distribution tap may be included as subject matter criteria. This may include system architecture - design principles and HFC architecture; distribution components - actives, passives and coaxial cable; signal types - analog, modulation schemes, frequency spectrum and impairments; maintenance and troubleshooting - sweeping, FCC rules, retum path, test equipment, status monitoring and troubleshooting techniques.

+ Perform connects (new connects and reconnects), disconnects (requested and non-pays), upgrades, downgrades, and relocates; install additional outlets, fiber connections, hardline cutovers, and install or remove equipment (i.e. converters).

+ Perform all work as necessary to conform to quality control guidelines (includes compliance with requirements outlined in applicable regulations such as: OSHA, FCC NEC and NESC).

+ Test equipment to identify and repair signal strength issues and ensure optimum reception. Use Locators, TDR's, FDR's and read system maps required.

+ Monitor and record system, drop, and in-house leakage; properly record all required information on work orders, surveys, referrals, etc.

+ Promote cable, internet, and other company services; educate customer on proper use of the service, including how to add additional services, channel lineups, proper equipment usage, and other services that are available.

Required Qualifications

+ 3+ years' cable installation & repair or professionally related experience -OR- current military service, or prior military service with honorable discharge.

+ Must follow the TDS attendance guidelines in order to meet TDS's business needs including but not limited to our obligations to our customers and to our customers' needs.

+ Must have and maintain a valid driver's license.

Other Qualifications

+ Upon hire, must successfully complete customer-specific requirements, which may include a background check administered by the customer.

+ Requires being available for on-call/standby responsibilities and may require occasional travel.

+ Certifies proficiency in the subject matter expertise related to the RF distribution of signals. All aspects of the network from the optical node to the distribution tap are included in this certification curriculum.

+ Must be reliable and responsible, with a strong work ethic dedicated to a team.

+ Practical knowledge/experience with computer applications.

+ Familiarity with company products and services.

+ Proven organizational skills and ability to multi-task.

+ Demonstrated customer service and sales skills, as well as effective communications skills (verbal and written) for interaction

+ Ability to work in a fast-paced, dynamic work environment.

+ Physical requirements may vary based on company needs: Ability to dig, lift and climb.

+ Successful completion of the SCTE Broadband Premise Expert course

+ Ability to pass Department of Transportation physical and driver testing.

Physical Demands and Work Environment. The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, stand, write and operate a computer keyboard, standard office equipment and telephone. The employee regularly communicates with customers. The employee is frequently required to move about and reach for items.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee is frequently required to stand; walk; and stoop, kneel, crouch or crawl. The employee must also be able to climb poles and ladders. The employee is occasionally required to sit, reach with hands and arms, climb or balance, and taste or smell. The employee must regularly lift and/or move up to 50 pounds and occasionally lift and/or move more than 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

While performing the duties of this job, the employee is regularly exposed to outside weather conditions and may have to work in attics and crawl spaces, or high risk areas such as high voltage electrical, trenches, and manholes. The employee is frequently exposed to moving mechanical parts and heavy equipment; high, precarious places; fumes or airborne particles; and vibration. The employee is occasionally exposed to wet and/or humid conditions, toxic or caustic chemicals, extreme cold, and extreme heat. The noise level in the work environment is at times loud.

Benefits

As a part of your total compensation, #TDS provides a comprehensive, competitive benefit package. The benefit plans address both the immediate and long term needs that you and your family may have. For an overview of what we have to offer for full-time employees including vacation, health benefits and retirement options please click here.

At TDS, we embrace Equal Employment Opportunity by valuing our differences and consider all qualified applicants without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other status protected by law. To learn about our diversity & inclusion philosophy and culture, click here!


Company: TDS Cable Operations

Sign-On Bonus $: $5000 - 50% after 3 months, 50% after 12 months

1373 Capital Boulevard

Reno, NV 89502

Wednesday, November 9th, 2022

10:00am - 4:00pm

$10,000.00 Hire-on bonus offered for Installation Technician (Premises Technician). Not applicable to internal employees. Apply today to learn more!

This is your chance to make your mark. Introducing our customers to the world's most robust network all while delivering best-in-class service. You're the key to elevating the customer experience, providing seamless installation and activation of our state-of-the-art technology. And you'll get the satisfaction of helping others and connecting our customers to what matters most to them every day. #connectourcustomers

Joining our team comes with amazing perks and benefits:

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• A competitive salary for all levels of experience, including more than $20 per hour with 3+ years of related experience and a post-high school education
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• Incredible opportunities for career growth
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• Medical/Dental/Vision coverage
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• 401(k) plan
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• Tuition reimbursement programs
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• Paid time off
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• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone
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What's a typical day like? You'll work independently at our customer's homes and businesses as a trusted expert, installing the latest technology for high-speed broadband, Wi-Fi, and voice services. You'll have the opportunity to meet new people every day while solving problems and being rewarded for doing great work. Whether you're putting in a new line, climbing a ladder or simply plugging in and activating a wifi network, one thing is true no two days will be the same.

Want to be considered? You'll need to:

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• Work a flexible schedule, including evenings and weekends
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• Possess a valid state driver's license
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• Lift and move up-to 60 lbs - some of our ladders weigh 50-60 lbs
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• Weigh less than 275 lbs., required for ladder safety
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• At times work in small, confined spaces or aloft (up to 28 ft.)
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• Be available for overtime, emergency callouts and holiday work
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• Identify wire and cable colors
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• Qualify on pre-employment assessments
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• Have a High School Diploma or GED
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Interested? We provide extensive training and the resources you need in a collaborative and dynamic team environment, built for your success. You'll have the opportunity to continue to learn and grow with ongoing paid training, leading you to exciting career paths.

If you are considering jobs like Maintenance Technician, Cable Installation Technician, Fiber Technician, Facility Technician or Telecommunications Technician, this career move would be a great fit!

Ready to take your career on the road to success? Apply today!

*Hire-on Bonus offered is paid off in increments·

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• 2K After initial training is completed and passed
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• 1K After completion of 6 months of service and employee must meet ALL standards or bonus is forfeited
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• 2K After completion of 1 year of service and employee must meet ALL standards or bonus is forfeited
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• 2.5K After completion of 18 months of service and employee must meet ALL standards or bonus is forfeited
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• 2.5K After completion of 2 years of service and employee must meet ALL standards or bonus is forfeited
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NOTE: Employees that transfer into these locations are not eligible, this is for new hire Premises Technicians only